I switched to a BT MSE broadband deal a few weeks ago and didn't realise that you can get up to £300 of broadband and line rental early termination charges reimbursed in full to your BT account. I never saw this advertised and wasn't made aware by BT (no surprise there). So I gave it a go and BT have kept their word and credited me with £35. But obviously if you're locked into a deal and want to get out £300 is a great offer. It was just a simple email to their switching team with a copy of my final bill.
It got me thinking about checking the switching offers from other providers. No doubt there's more (and feel free to add) but here's a few I found. It would be great to have this in one place. Hope it saves you a few quid.
Sky. Claim up to £100. If you choose to switch your broadband, calls and line rental to Sky, you can receive up to £100 credit to your Sky account if your provider charges you to leave.
EE. Claim up to £50. If you're charged for leaving your current broadband provider early to switch to EE Broadband, we'll give you a £50 credit.
Edit - Removed Vodafone as several members have confirmed they no longer offer this to new customers.
All comments (80)
shalton
16 Sep 17#1
Virgin are being a bit silly with me leaving them for BT, so it is good to no. thanks
cmdr_elito to shalton
17 Sep 17#46
Not sure that's such a good thing as BT is awful.
Better to play around with your virgin package. Go broadband only and sign up with vonage if you need a landline , £8.50 for unlimited uk calls with no landline rental charges! Switch your tv stuff to now tv/Netflix or even sky if you must!
shalton to cmdr_elito
17 Sep 17#48
Bit late now. Will give them a go at equivalent to £18.90 per month.
maani12
16 Sep 17#2
Thanks op for highlighting this
stoney73
16 Sep 17#3
Vodafone also offer £100 compensation for switching.
loofer
16 Sep 17#4
just to be clear, is the a refund for a specific early termination charge (fixed cost) or would it cover any line rental/BB remaining on contract duration?
jumbosausage to loofer
16 Sep 17#9
For me this was for LR and BB remaining on my contract.
5in60po
16 Sep 17#5
Sky's been doing that for years. £100 account credit reimbursement, not as much as £300... probably because you pay only a small percentage on the monthly costs with the chosen subscribers service when cancelling early
Ashe
16 Sep 17#6
Interesting term though in the small print at the bottom:
"This offer is by invitation only to new BT Broadband customers signing up to any BT Broadband or Infinity service. "
jumbosausage to Ashe
16 Sep 17#13
Don't worry about that. I wasn't invited, just follow the steps and you'll get this offer.
theengelbert
16 Sep 17#7
Plusnet charge £30 for leaving even after your contract is up! I wrote to the ombudsman and they refunded it me after a bit of hassle
jackvdbuk to theengelbert
16 Sep 17#8
We are moving house soon and wanted 30 quid to cease line plus remaining months of contract which is about 3. How did you get out of the 30 quid fee as thought that was standard
jumbosausage to theengelbert
16 Sep 17#10
Interesting, I was with Plusnet and was not charged this. Glad you got it back.
Bossworld to theengelbert
16 Sep 17#26
BT demanded the same. It's linked to in the original confirmation email, but the message is so long that Gmail actually clipped that from the message.
i cannot wait to leave BT, luckily the last person I spoke to saw the issues we'd been having and took ownership of the situation and has advised to call back with the reference to get the £30 refunded
Ashe
16 Sep 17#11
A £30 fee for having broadband removed from a line is standard - charge set by BT Wholesale
You shouldn't get that charge if you're just moving broadband provider though (except if going to cable).
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Opening post
you can get up to £300 of broadband and line rental early termination charges reimbursed in full to your BT account. I never saw this advertised and wasn't made aware by BT (no surprise there). So I gave it a go and BT have kept their word and credited me with £35. But obviously if you're locked into a deal and want to get out £300 is a great offer. It was just a simple email to their switching team with a copy of my final bill.
It got me thinking about checking the switching offers from other providers. No doubt there's more (and feel free to add) but here's a few I found. It would be great to have this in one place. Hope it saves you a few quid.
Sky. Claim up to £100. If you choose to switch your broadband, calls and line rental to Sky, you can receive up to £100 credit to your Sky account if your provider charges you to leave.
EE. Claim up to £50. If you're charged for leaving your current broadband provider early to switch to EE Broadband, we'll give you a £50 credit.
Edit - Removed Vodafone as several members have confirmed they no longer offer this to new customers.
All comments (80)
Better to play around with your virgin package. Go broadband only and sign up with vonage if you need a landline , £8.50 for unlimited uk calls with no landline rental charges! Switch your tv stuff to now tv/Netflix or even sky if you must!
£100 account credit reimbursement, not as much as £300... probably because you pay only a small percentage on the monthly costs with the chosen subscribers service when cancelling early
"This offer is by invitation only to new BT Broadband customers signing up to any BT Broadband or Infinity service. "
i cannot wait to leave BT, luckily the last person I spoke to saw the issues we'd been having and took ownership of the situation and has advised to call back with the reference to get the £30 refunded
You shouldn't get that charge if you're just moving broadband provider though (except if going to cable).
plus.net/hel…nd/