I switched to a BT MSE broadband deal a few weeks ago and didn't realise that you can get up to £300 of broadband and line rental early termination charges reimbursed in full to your BT account. I never saw this advertised and wasn't made aware by BT (no surprise there). So I gave it a go and BT have kept their word and credited me with £35. But obviously if you're locked into a deal and want to get out £300 is a great offer. It was just a simple email to their switching team with a copy of my final bill.
It got me thinking about checking the switching offers from other providers. No doubt there's more (and feel free to add) but here's a few I found. It would be great to have this in one place. Hope it saves you a few quid.
Sky. Claim up to £100. If you choose to switch your broadband, calls and line rental to Sky, you can receive up to £100 credit to your Sky account if your provider charges you to leave.
EE. Claim up to £50. If you're charged for leaving your current broadband provider early to switch to EE Broadband, we'll give you a £50 credit.
Edit - Removed Vodafone as several members have confirmed they no longer offer this to new customers.
All comments (80)
shalton
16 Sep 17#1
Virgin are being a bit silly with me leaving them for BT, so it is good to no. thanks
cmdr_elito to shalton
17 Sep 17#46
Not sure that's such a good thing as BT is awful.
Better to play around with your virgin package. Go broadband only and sign up with vonage if you need a landline , £8.50 for unlimited uk calls with no landline rental charges! Switch your tv stuff to now tv/Netflix or even sky if you must!
shalton to cmdr_elito
17 Sep 17#48
Bit late now. Will give them a go at equivalent to £18.90 per month.
maani12
16 Sep 17#2
Thanks op for highlighting this
stoney73
16 Sep 17#3
Vodafone also offer £100 compensation for switching.
loofer
16 Sep 17#4
just to be clear, is the a refund for a specific early termination charge (fixed cost) or would it cover any line rental/BB remaining on contract duration?
jumbosausage to loofer
16 Sep 17#9
For me this was for LR and BB remaining on my contract.
5in60po
16 Sep 17#5
Sky's been doing that for years. £100 account credit reimbursement, not as much as £300... probably because you pay only a small percentage on the monthly costs with the chosen subscribers service when cancelling early
Ashe
16 Sep 17#6
Interesting term though in the small print at the bottom:
"This offer is by invitation only to new BT Broadband customers signing up to any BT Broadband or Infinity service. "
jumbosausage to Ashe
16 Sep 17#13
Don't worry about that. I wasn't invited, just follow the steps and you'll get this offer.
theengelbert
16 Sep 17#7
Plusnet charge £30 for leaving even after your contract is up! I wrote to the ombudsman and they refunded it me after a bit of hassle
jackvdbuk to theengelbert
16 Sep 17#8
We are moving house soon and wanted 30 quid to cease line plus remaining months of contract which is about 3. How did you get out of the 30 quid fee as thought that was standard
jumbosausage to theengelbert
16 Sep 17#10
Interesting, I was with Plusnet and was not charged this. Glad you got it back.
Bossworld to theengelbert
16 Sep 17#26
BT demanded the same. It's linked to in the original confirmation email, but the message is so long that Gmail actually clipped that from the message.
i cannot wait to leave BT, luckily the last person I spoke to saw the issues we'd been having and took ownership of the situation and has advised to call back with the reference to get the £30 refunded
Ashe
16 Sep 17#11
A £30 fee for having broadband removed from a line is standard - charge set by BT Wholesale
You shouldn't get that charge if you're just moving broadband provider though (except if going to cable).
As i understand with regard to sky, they only refund you if you have taken the contract over the phone...thus negating any chance of cashback. I chose to pay Plusnet £12 so I could get £66 cb
smartdeals123
16 Sep 17#14
Thanks
Demok
16 Sep 17#15
Its annoying. I want to leave but exchange is full. I have fibre but if I leave plusnet to go to Bt I can't keep my fibre, have to go back to end of queue. Been like that for a year now.
Sawb to Demok
16 Sep 17#18
Wow that sucks, effectively trapping everyone on a bad deal
stevenmcdowall39 to Demok
16 Sep 17#27
I actually think this is false and here's why.
The exact same thing happened to me when i was putting in my postcode and exact address to check, it always came back that i couldn't have fibre because the exchange was full. So here's how it works, if you do the search by your landline number, it worked! clearly by looking at street address only it's like they're assuming you're new and the box is already full but by searching by your current landline number they realise that you would simply be switching.
I successfully switched from plusnet to BT last year after doing it by landline number when i'd tried the address search endless times and always told the box was full.
I'm almost certain you will be able to switch if it's done right because you're simply switching and already have a space in the box.
mkwaqar
16 Sep 17#16
interesting. will have to check this out.
pumavash
16 Sep 17#17
Is this working with cashback ? Thanks
jumbosausage to pumavash
16 Sep 17#19
Yup for BT it is. You claim this retrospectively regardless of the method you signed up.
computerrobot
16 Sep 17#20
You would have to be mental to switch to vodafone.
MattP79 to computerrobot
16 Sep 17#23
Any reason? Switching from Sky ADSL has gone relatively smoothly for us.
ton23 to MattP79
19 Sep 17#54
I wanna ask the same question as i have intention to switch from talktalk(not a constant connection with their 38mbps fibre)£29/month to vodafone fixed £20/month for 18 months for 38mbps fibre with guaranteed min.36mbps speed
KongDonkey to computerrobot
17 Sep 17#41
Care to elaborate ? I've heard good reports from friends who have switched to Vodafone.
sweep_the_leg_ to computerrobot
27 Sep 17#70
Why?
steviet03
16 Sep 17#21
I have been with BT for about 5 years and have found them to be like a cheating partner that you keep taking back no matter the lie. Every time I set up a new contract and agree a price for 12 months BT sneak it up. Each year BT say sorry and I forgive them but then they do it all over again.
Kev` to steviet03
17 Sep 17#45
I just had this argument with them. I got BT Sport "Free" for 12 months last November and in August this year they started charging me £3.50 a month for it. A bit ridiculous even having a contract if the small print says they can do what they want to the prices at any time.
Ended up taking a reduced price renewal and they gave me the sport for £1.75 a month for the next 18 months. Can't really fault the speed/service so wanted to stay with them.
sam_of_london to steviet03
21 Sep 17#57
The answer to leave and join again as new customer. Same is for virgin as well
intime to steviet03
26 Sep 17#66
I finally escaped from BT and moved in with a Virgin. TBH I can't really tell the difference.
delsaber to steviet03
27 Sep 17#67
This is so accurate!
Ive just gone to SKY and have realised how crap SKY tv actually is. The basic TV package is a waste of money as everything is locked, even most catch up tv i want to watch. Thinking about going back to that dirty old mistress again......BT
RaiKush to steviet03
1 Oct 17#80
This is so funny :wink: But you are right, they mess up and u keep going back to them.
rafalution2
16 Sep 17#22
Thanks for this
laurenceharper
16 Sep 17#24
Sky is not very good at honouring this, from my experience. Never got my £100 so be careful!
Gentle_Giant
16 Sep 17#25
Since my ISP charges £10 less than BT every month for line rental, that £100 woould go very far; so I think I will stick with my current provider.
Plus, last time I was with BT, the line was up and down more often than a professional ladies knickers (average of over 7 days per year); my current ISP has had 1 day of down time in nearly 5 years, and THAT was caused by a BT engineer!!
argosextra
16 Sep 17#28
I have just moved to BT from sky my installation was on 7th September and my Sky broadband expired on 27th August so they didn't charge any termination fees would I be able to claim £300.00 from BT by any chance all replies will be welcome thanks
jumbosausage to argosextra
16 Sep 17#33
Afraid not my friend. They need evidence of early termination charges/contract charges.
Smeeble
16 Sep 17#29
The deal picture at the top of this on the mobile app is the first time I think the app has actually looked any good
almo
16 Sep 17#30
Worth noting, I think virgin are putting their prices up over the coming months which means you can cancel your contract if you're in one
Proveright
16 Sep 17#31
Would avoid BT (bl##dy terrible,) company. at all costs.
As already mentioned if any provider increases prices or the speed or reliability is not up to scratch you can terminate early without penalty.
gtd65 to Proveright
16 Sep 17#32
You don't realise how awful they are until you encounter a problem, then you're in the "Twighlight Zone!"
vithya
16 Sep 17#34
I’m with BT now got 6 weeks left on the contract. Can I go with vodaphone £20 month deal.. and cover the costs from Vodafone
villians1984 to vithya
19 Sep 17#53
I'm in the exact same position as yourself, phoned bt and they offered me infinity 1 plus line rental starter tv package for £34.49 even though they are selling the exact same deal for £31.99 on there website with bt sport. No loyalty at all anymore. Does anyone know if I can let my current deal run out then resign upto bt to get the cashback from tcb? As it's cheaper than their renewal price they've given me
balluji
16 Sep 17#35
Beware equipment fees are not covered by sky and others only line rental. Bt will charge for equipment if you don't finish their contract
Locknloadharry
16 Sep 17#36
Are people still putting up with this crap after all these years? Every single broadband provider has no basis whatsoever to charge you for leaving early. They are all in breach of contract in many, many ways. They lie about charges, the service cover, the quoted download speeds, the crappy unreliable internet blah, blah, blah. Just tell them, your not happy you have given them the opportunity to live up to their end of the contract ( which they never will) and then just leave. I swap between BT, Virgin, Sky...whenever i feel they are taking the pish.......SOD THEM! They all know they are ripping you off on service and speeds, do not let them get away with it.
georgeb
16 Sep 17#37
Swapping broadband providers is a regular occurrence nowadays. I'm currently on BT fibre but contract ends in 5 weeks so negotiating now. As usual every time you call they offer something different so you never know if you have their best price. I was going to try Virgin but I've seen a lot of comments about them increasing prices regularly. BT offered me fibre and line rental for 28.99 to stay with them for 12 months. Virgin want £31 fixed price for 100 meg BB only for 24 months but at the moment I'm very tempted for Vodafone £20 all in for 18 months which looks good.
benfisher1991 to georgeb
22 Sep 17#58
How do you find when your contract ends?
HankHandsome
16 Sep 17#38
would this work on SSE ?
I'm with them for fibre broadband and anytime calls but locked in until april 2018
PKRichie
16 Sep 17#39
For BT it applies to line rental and broadband early termination fees only, they won't buy out TV or mobile related charges. Send a copy of the final bill to [email protected]bt.com within 2 months of the new service going live, they'll credit your BT account within 28 days More info at Switching to BT Broadband
CABellamy to PKRichie
27 Sep 17#76
Had the exact same experience with Virgin. They sent me a letter saying my tariff rate would go up £3.50 and my introductory rate of £30 pm would go up to £35 essentially increasing my monthly cost by £8.50. So I called them up told them I would cancel and retentions put me back on the £30 rate for another 12 months. It's mental. Why bother, is it purely just to scam people who can't be arsed to make a 10 minute phone call? If it wasn't for BT Fibre being outrageously expensive compared to Virgin for half the speed I'd switch in a heart beat.
mchu6am4
16 Sep 17#40
I'm currently with Sky for line and copper bb through mse offer which ends next March/April and I'm wondering whether I can jump ship and be quids in or no worse off?
GeeSingh
17 Sep 17#42
Wow thanks, also switching to BT and was about to pay Virgin £206 for early termination!
PKRichie to GeeSingh
17 Sep 17#47
Virgin Media are raising their prices, you can leave without charge due to this.
cannycoyote
17 Sep 17#43
virgin will also give you up to 3x your package value back as a credit. could be as high as £200 for some on high packages
Gary_Dexter to cannycoyote
28 Sep 17#78
For doing what? Switching to them from another provider?
The last time I spoke to someone from Virgin Media they told me they offer no reimbursement of credit for switching
MrBishnakov
17 Sep 17#44
Sky customers please note
"To take advantage of this you must place your Sky Broadband and/or Talk order with one of our advisors over the phone (call 08442 411 653). Claims must then be received within 90 days of your services going active.
Cro_Baron
17 Sep 17#49
My 18 month contract with BT will be up after Christmas so will be looking for cheaper alternative
CLEPAU676
17 Sep 17#50
Thanks for this
hooray.henry
17 Sep 17#51
I was offered this last year with Sky,didnt take went to BT who have been rocksteady, ........so far.
Good remindrr op.
JPM92
18 Sep 17#52
I just tried this with vodafone but they say it no longer runs even though the webpage still exists to do a claim form :disappointed:
mkwaqar
19 Sep 17#55
just wonder if their customer services dept back in UK or not.
jonstug
21 Sep 17#56
Thanks! Just claimed £28 off BT, as I got charged without knowing I would from my old provider. We'll see if they actually pay...
abdi12346
26 Sep 17#59
x
leematthews871
26 Sep 17#60
Are we 100% confirmed that In order for Sky to pay out for me leaving SSE a month early is by over the phone? No online chat? Is there an line form to try and claim any charges?
ontheqt
26 Sep 17#61
Bt block most of the bt sites. Of course you can always zoogle others.
Tequila
26 Sep 17#62
do not get BT,you will regret your choice.
this is my current speed with BT "Super Fast Fibre 50Mbps) 20/9/17:
zlain to Tequila
26 Sep 17#63
Did you get an engineer to visit your location to check for any issues?
Tequila to zlain
26 Sep 17#64
This happens regularly ,and this is the latest one. yes every time have to go through calling their CS,wait 24 hours for a call back,then they arrange for engineers visit which is another week of waiting,have to stay in,and they fix the issue until next time. And there is no problem with wires etc .. so fed up with BT.
Swift_gti
26 Sep 17#65
Vodafone no longer have this offer running - spoke to their sales people and apparently it ended a while ago.
jumbosausage to Swift_gti
27 Sep 17#75
A couple of people have said that, I'll edit the post to remove it. Thanks
muckspreader1
27 Sep 17#68
BT no thanks you couldn't give me it for free lol
furbix
27 Sep 17#69
I was told if they up your bill above inflation then you can cancel without penalty, is this true? Virgin just upped my bill after only four months of a 24 month contract. Thinking I’m going to cancel and try and get a better deal, maybe go back to Virgin at a discounted rate.
Gary_Dexter to furbix
28 Sep 17#79
You won't be able to leave Virgin then go back to them again - you will be classed as a returning customer not a new customer and won't be entitled to their discounted rates for new customers
steffanb303
27 Sep 17#71
Does any1 know if it is at all possible to switch to sky for just a few months, maybe like 4 or 5, as I am moving house then.
irishwales1
27 Sep 17#72
vodafone refused to honour the deal so staying with current provider
We would love to however we do not offer such deal.
siobhan grindley
at 18:16, Sep 27:
strange
siobhan grindley
at 18:16, Sep 27:
i found this on the vodafone website
Maureen
at 18:17, Sep 27:
We had such deal where we used to offer up to £100 but that deal has expired.
It is not LIVE it is for the customer who has taken this deal at that time it is open for registration for those customer and not for the new customer. As If it is open I would have offered you that deal Siobhan.
stupot76
27 Sep 17#73
Not while I'm getting all the Sky Sports channels for £8.50 a month from TalkTalk for 18 months :thumbsup:
joxeruk2000
27 Sep 17#74
I'm just switching from origin broadband to EE fibre. They said they will pay early exit fee's up to £50. They won't put the prices up for the full 18 month contract and they guarantee at least 37 megabytes. No set up fee. Hopefully it all works out. And I use Netflix, now tv and catch up for tv.
tuhinrahman
28 Sep 17#77
Anything from Virgin? I joined Virgin media from bt and paid over £100 for early termination fee!
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
you can get up to £300 of broadband and line rental early termination charges reimbursed in full to your BT account. I never saw this advertised and wasn't made aware by BT (no surprise there). So I gave it a go and BT have kept their word and credited me with £35. But obviously if you're locked into a deal and want to get out £300 is a great offer. It was just a simple email to their switching team with a copy of my final bill.
It got me thinking about checking the switching offers from other providers. No doubt there's more (and feel free to add) but here's a few I found. It would be great to have this in one place. Hope it saves you a few quid.
Sky. Claim up to £100. If you choose to switch your broadband, calls and line rental to Sky, you can receive up to £100 credit to your Sky account if your provider charges you to leave.
EE. Claim up to £50. If you're charged for leaving your current broadband provider early to switch to EE Broadband, we'll give you a £50 credit.
Edit - Removed Vodafone as several members have confirmed they no longer offer this to new customers.
All comments (80)
Better to play around with your virgin package. Go broadband only and sign up with vonage if you need a landline , £8.50 for unlimited uk calls with no landline rental charges! Switch your tv stuff to now tv/Netflix or even sky if you must!
£100 account credit reimbursement, not as much as £300... probably because you pay only a small percentage on the monthly costs with the chosen subscribers service when cancelling early
"This offer is by invitation only to new BT Broadband customers signing up to any BT Broadband or Infinity service. "
i cannot wait to leave BT, luckily the last person I spoke to saw the issues we'd been having and took ownership of the situation and has advised to call back with the reference to get the £30 refunded
You shouldn't get that charge if you're just moving broadband provider though (except if going to cable).
plus.net/hel…nd/
The exact same thing happened to me when i was putting in my postcode and exact address to check, it always came back that i couldn't have fibre because the exchange was full. So here's how it works, if you do the search by your landline number, it worked! clearly by looking at street address only it's like they're assuming you're new and the box is already full but by searching by your current landline number they realise that you would simply be switching.
I successfully switched from plusnet to BT last year after doing it by landline number when i'd tried the address search endless times and always told the box was full.
I'm almost certain you will be able to switch if it's done right because you're simply switching and already have a space in the box.
I've heard good reports from friends who have switched to Vodafone.
Ended up taking a reduced price renewal and they gave me the sport for £1.75 a month for the next 18 months. Can't really fault the speed/service so wanted to stay with them.
Ive just gone to SKY and have realised how crap SKY tv actually is. The basic TV package is a waste of money as everything is locked, even most catch up tv i want to watch. Thinking about going back to that dirty old mistress again......BT
But you are right, they mess up and u keep going back to them.
Plus, last time I was with BT, the line was up and down more often than a professional ladies knickers (average of over 7 days per year); my current ISP has had 1 day of down time in nearly 5 years, and THAT was caused by a BT engineer!!
As already mentioned if any provider increases prices or the speed or reliability is not up to scratch you can terminate early without penalty.
Every single broadband provider has no basis whatsoever to charge you for leaving early.
They are all in breach of contract in many, many ways. They lie about charges, the service cover, the quoted download speeds, the crappy unreliable internet blah, blah, blah.
Just tell them, your not happy you have given them the opportunity to live up to their end of the contract ( which they never will) and then just leave.
I swap between BT, Virgin, Sky...whenever i feel they are taking the pish.......SOD THEM!
They all know they are ripping you off on service and speeds, do not let them get away with it.
I'm with them for fibre broadband and anytime calls but locked in until april 2018
Send a copy of the final bill to [email protected]bt.com within 2 months of the new service going live, they'll credit your BT account within 28 days
More info at Switching to BT Broadband
The last time I spoke to someone from Virgin Media they told me they offer no reimbursement of credit for switching
"To take advantage of this you must place your Sky Broadband and/or Talk order with one of our advisors over the phone (call 08442 411 653). Claims must then be received within 90 days of your services going active.
Good remindrr op.
this is my current speed with BT "Super Fast Fibre 50Mbps) 20/9/17:
yes every time have to go through calling their CS,wait 24 hours for a call back,then they arrange for engineers visit which is another week of waiting,have to stay in,and they fix the issue until next time.
And there is no problem with wires etc ..
so fed up with BT.