Avoid ID mobile. Their customer service is shocking. Call centre based in South Africa and if you want something amended/cancelled with your plan expect to ask for it a number of times! Would not recommend sadly.
JonBetts2004 to Suzanne461
16 Feb 174#3
Name a reasonably cheap network provider that has good customer service.
If you don't need customer service, they're great.
All comments (50)
Suzanne461
16 Feb 176#1
Avoid ID mobile. Their customer service is shocking. Call centre based in South Africa and if you want something amended/cancelled with your plan expect to ask for it a number of times! Would not recommend sadly.
JonBetts2004 to Suzanne461
16 Feb 174#3
Name a reasonably cheap network provider that has good customer service.
If you don't need customer service, they're great.
sdduk2 to Suzanne461
17 Feb 17#18
Name one company that has good custom service apart from Tesco.
user777 to Suzanne461
17 Feb 17#20
how many times do you need to use CS anyway?
once in a blue moon I'd say is the norm so how can you judge anything on so very rare experience? (unless you are very chatty and call them every other day for a chit chat);
besides, if you are after rock bottom prices then something somewhere has to give...
it is not like you pay £500 every week for VIP treatment and box of chocolates on your Birthday
you can amend / change / add / remove many things by utilising on-line access to your account
iDmobile to Suzanne461
17 Feb 17#21
Hi Suzanne461, it's unfortunate to hear about the problem you've encountered. We'll feedback your comment to continue improvements in our service.
eslick
16 Feb 17#2
Raising the bar in data and price, get ready for the next plusnet deal.
bingbing1
16 Feb 17#4
Definitely not the network to be with when you want to cancel. All cancellation requests are ignored until well after a month or two have passed. Therefore you hAve no choice but to pay for them months line rental even though you didn't want to use their services. Horrible service when it comes to leaving them. Never again for me unfortunately
sdduk2 to bingbing1
17 Feb 17#19
Never had any problems getting my PAC when i left to go back to 3 and the only reason i went back is because 3 gave me a better deal....if i wasn't on a 12mth sim-only now with 3 i would have gone back to ID.
iDmobile to bingbing1
17 Feb 17#22
Hi bingbing1, if there has been a problem when processing your cancellation then we apologise for this, how did you request cancellation in the first instance?
billiramsay to bingbing1
17 Feb 17#31
Surely you can cancel dd or from your bank ask bank to reimburse for unauthorised deductions.
vulcan903
16 Feb 17#5
I cancelled fine. Just called and said the girlfriends visa had finished an she had to return overseas.
lucas
17 Feb 172#6
Just cancel the DD?
wildecat to lucas
17 Feb 17#14
Yes, if you want your credit file wrecked.
I cancelled easy enough but simply port your number out to a free PAYG sim.
This works for All providers including iD.
Suzanne461 to lucas
18 Feb 17#35
They re-set it up, so beware!
browneyone
17 Feb 171#7
why complain about cs if it's cheap you have to have a trade-off and let's me honest. it's rare you need to phone them.
callum84
17 Feb 17#8
Whats data speed like?
Looking for giffgaff alternative.
eslick to callum84
17 Feb 171#16
to be honest anything is better than GG, their speeds are terrible less than 2Mb, ID use Three and my daughter gets 15+ on them but I don't know if ID reduce theirs. I am on plusnet and get 25Mb.
On the customer service piece, I went with ID and then saw the reviews and bottled it, however, speaking to them on the phone to cancel the sim they were very good, no issues money refunded. Their customer service team have been on here a few times helping people so looks like they are trying to make changes. Saying that most of the mobile providers have issues but reality is how often do you call them for anything on a 30 day sim, outside of buying and transferring probably never, at least that's been the case with the 4 sims we have in our house for all of the years we have had them.
qonqrd
17 Feb 17#9
I've used iD for quite a few months and never had a problem. My reception here isn't great but just did a test 48Mbps download 23Mbps up
Opening post
minutes 5000
texts 5GB
data
£5 for all new 1 month sim only contract
http://www.quidco.com/id-mobile/
Top comments
If you don't need customer service, they're great.
All comments (50)
If you don't need customer service, they're great.
once in a blue moon I'd say is the norm so how can you judge anything on so very rare experience? (unless you are very chatty and call them every other day for a chit chat);
besides, if you are after rock bottom prices then something somewhere has to give...
it is not like you pay £500 every week for VIP treatment and box of chocolates on your Birthday
you can amend / change / add / remove many things by utilising on-line access to your account
I cancelled easy enough but simply port your number out to a free PAYG sim.
This works for All providers including iD.
Looking for giffgaff alternative.
On the customer service piece, I went with ID and then saw the reviews and bottled it, however, speaking to them on the phone to cancel the sim they were very good, no issues money refunded. Their customer service team have been on here a few times helping people so looks like they are trying to make changes. Saying that most of the mobile providers have issues but reality is how often do you call them for anything on a 30 day sim, outside of buying and transferring probably never, at least that's been the case with the 4 sims we have in our house for all of the years we have had them.