Avoid ID mobile. Their customer service is shocking. Call centre based in South Africa and if you want something amended/cancelled with your plan expect to ask for it a number of times! Would not recommend sadly.
JonBetts2004 to Suzanne461
16 Feb 174#3
Name a reasonably cheap network provider that has good customer service.
If you don't need customer service, they're great.
Latest comments (50)
ItsFrazer
26 Jun 17#50
I get this but 2gb for £5 or maybe they reduced my minutes to 250 idk and idc
iDmobile
3 Mar 171#49
Hi, noelphobic. We are so pleased to hear that the Social Team were able to assist you an resolve your issue, thanks so much for your response!
iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk
noelphobic
2 Mar 17#48
They did respond promptly and my data allowance has now been increased to 5GB, which I'm really pleased with so will be continuing with my SIM only plan for my phone for the foreseeable future.
Unfortunately I will be cancelling the iD data only plan that I use for my MiFi, as EE are currently offering 32GB for £14.50 and I'm paying £15 for 5GB. I did ask but iD were unable to match it or offer me anything better than my current deal.
Unfo
Threlly
18 Feb 172#40
I had a few 'words' with iD.
They've offered to upgrade me to the new deal as an existing customer.
I'll report back when it's complete.
Watch this space.
iDmobile to Threlly
2 Mar 17#47
Hi Threlly, did everything go ok? Do you require any assistance?
iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk
noelphobic
19 Feb 17#43
I've looked at the upgrade options on my account, and this isn't one of them. It seems odd, considering it gives me the option to downgrade - currently paying £10 a month and it's given me the option to move to a £4 a month deal. I've sent them a Facebook message. If I don't get a response I'll ring them tomorrow and if they won't move me on to this deal I'll ask for my PAC. Thinking of moving anyway.
iDmobile to noelphobic
2 Mar 17#46
Hi, noelphobic. Have you had a response via Facebook? They usually respond pretty quickly.
iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk
iDmobile
2 Mar 17#45
Hi
bingbing1, we are disappointed to hear you had this issuse with your cancellation, we do appreciate your frustrations and if you would like us to look into this please contact our Social Media Team and raise your concerns there.
iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk
miffyl
22 Feb 17#44
Unless I'm missing something, it's now 4GB again.
johnraggett
19 Feb 17#42
I might switch to this, currently on the 250 minutes one and find myself running out if minutes
noelphobic
18 Feb 17#41
I got the same email, which I was pleased about. However, this deal is offering 5GB for the same price and can't find an option to upgrade online.
pez555
18 Feb 17#39
Will definitely avoid now thanks for the info!
Threlly
18 Feb 17#38
It would seem so, probably a good enough reason to start looking for a better deal.
Suzanne461
18 Feb 17#36
To everyone commenting on CS, please go with ID mobile and you will see what I mean. More hassle than it's worth for a cheap deal. I cancelled and had 5/6 months of ID mobile re-setting up my dd without permission. Then calling EVERY time this happened to be told it won't happen again....it did. I wasn't in a 12 month contract, just a rolling 1 month contract. Does a cheap deal mean that they have to sacrifice CS? Just sharing my experience for people who may be attracted by the good price.
billiramsay to Suzanne461
18 Feb 171#37
Surely your bank would make them repay you for unauthorised deductions.
I cancelled easy enough but simply port your number out to a free PAYG sim.
This works for All providers including iD.
Suzanne461 to lucas
18 Feb 17#35
They re-set it up, so beware!
muckspreader1
17 Feb 17#34
Ha ha your joking right?3 are by Sarah the worst customer service ever.Wait untill you try get a pac code.3 will mess you around so much you'll wish you had never dealt with them.Constamtly winning worst customer service awards along with avoidafone
muckspreader1
17 Feb 17#33
Gutted just signed my mum upto the £7.50 deal with 2gb.Wonder if I can upgrade to this one?So far speed and coverage decent and she lives on the Orkney Islands so probably I.Ds most northerly customer :sunglasses:
4d1971
17 Feb 17#32
I swapped from 3 to I'd mobile no issues with customer service ported my number with no issues and the app from I'd is gr8 .250 minutes 5000 texts and 1.5gb of data on a 30 day rolling contract taken out on a black friday deal .
bingbing1
16 Feb 17#4
Definitely not the network to be with when you want to cancel. All cancellation requests are ignored until well after a month or two have passed. Therefore you hAve no choice but to pay for them months line rental even though you didn't want to use their services. Horrible service when it comes to leaving them. Never again for me unfortunately
sdduk2 to bingbing1
17 Feb 17#19
Never had any problems getting my PAC when i left to go back to 3 and the only reason i went back is because 3 gave me a better deal....if i wasn't on a 12mth sim-only now with 3 i would have gone back to ID.
iDmobile to bingbing1
17 Feb 17#22
Hi bingbing1, if there has been a problem when processing your cancellation then we apologise for this, how did you request cancellation in the first instance?
billiramsay to bingbing1
17 Feb 17#31
Surely you can cancel dd or from your bank ask bank to reimburse for unauthorised deductions.
difficult_guy
17 Feb 17#30
I have been with Three network for last ten years. I think their customer service is one of the best in mobile industry and Orange has the worst one I ever experienced.
Threlly
17 Feb 171#28
Odd, as an existing customer on the 4GB £10 contract, why have I not been upgraded automatically to the 5GB rollover contract ?
Do ID Mobile not value me ?
eslick to Threlly
17 Feb 171#29
Odd thing is you expect it, never had a single company do this unless they change all their plans, no company ever changes customers to special offers.
bellboys
17 Feb 17#27
You've ducked the question!
bingbing1
17 Feb 17#26
Requested cancellation by phone. The lady on the other end said she has put the cancellation request through, and it will be cancelled. Come next month, its still not cancelled. Therefore rang them again, the lady on the other end said she will put the request through for cancellation, as it was NOT done the month before.so had to pay for another months useage! Too much hassle cancelling. And the only reason i wanted to cancel in first place was because network was horrible in my area, other than that i was on a good deal, with low line rental and enough data, mins, txt for my needs. The only issue i have with ID mobile is not acting upon a customers request.
iDmobile
17 Feb 17#25
Hi Lucas, wildecat is right. If you wish to disconnect your account then we can process a 30 day disconnection or provide a PAC to move the number to another network and therefore close the account.
If the cancellation process is not followed then the account would remain active and continue to be billed which would cause an overdue balance if the direct debit was not active.
noeltech2000
17 Feb 17#15
When you cancel they forget . And are very quick to put a mark on your credit file ... Avoid
iDmobile to noeltech2000
17 Feb 17#24
Hi noeltech2000, if you've had a mark on your credit file due to a problem with your cancellation, please get in touch so we can investigate this for you and get things sorted.
facebook.com/idmobileuk
twitter.com/id_mobile_uk
iDmobile
17 Feb 17#23
Hi secretmsg, have you encountered an issue that you've not been able to get sorted? You can make contact via Facebook or Twitter if you need any assistance.
facebook.com/idmobileuk
twitter.com/id_mobile_uk
Suzanne461
16 Feb 176#1
Avoid ID mobile. Their customer service is shocking. Call centre based in South Africa and if you want something amended/cancelled with your plan expect to ask for it a number of times! Would not recommend sadly.
JonBetts2004 to Suzanne461
16 Feb 174#3
Name a reasonably cheap network provider that has good customer service.
If you don't need customer service, they're great.
sdduk2 to Suzanne461
17 Feb 17#18
Name one company that has good custom service apart from Tesco.
user777 to Suzanne461
17 Feb 17#20
how many times do you need to use CS anyway?
once in a blue moon I'd say is the norm so how can you judge anything on so very rare experience? (unless you are very chatty and call them every other day for a chit chat);
besides, if you are after rock bottom prices then something somewhere has to give...
it is not like you pay £500 every week for VIP treatment and box of chocolates on your Birthday
you can amend / change / add / remove many things by utilising on-line access to your account
iDmobile to Suzanne461
17 Feb 17#21
Hi Suzanne461, it's unfortunate to hear about the problem you've encountered. We'll feedback your comment to continue improvements in our service.
Zatos
17 Feb 17#17
If you were within a contract term then you have a point. However if your 12 months were up and you were now rolling monthly (or were on a 1 month rolling anyway) they can change their allowance at any time by informing you. I don't see how changing it would be not respecting your contract if you are out of contract period.
callum84
17 Feb 17#8
Whats data speed like?
Looking for giffgaff alternative.
eslick to callum84
17 Feb 171#16
to be honest anything is better than GG, their speeds are terrible less than 2Mb, ID use Three and my daughter gets 15+ on them but I don't know if ID reduce theirs. I am on plusnet and get 25Mb.
On the customer service piece, I went with ID and then saw the reviews and bottled it, however, speaking to them on the phone to cancel the sim they were very good, no issues money refunded. Their customer service team have been on here a few times helping people so looks like they are trying to make changes. Saying that most of the mobile providers have issues but reality is how often do you call them for anything on a 30 day sim, outside of buying and transferring probably never, at least that's been the case with the 4 sims we have in our house for all of the years we have had them.
secretmsg
17 Feb 171#13
They are not great in any terms. Avoid!!
Ccontrol
17 Feb 171#12
Lets hope it stays that way.
I received a letter which basically said. We no longer do an unlimited data tariff. However you will receive 10gb data for the price of £20 pm. Unlimited to 10gb was the main issue I had. Lets hope they respect contracts.
Ccontrol
17 Feb 171#10
Was on ID. I was pushing near 100mpbs when I had signal, signal to be fair wasn't too bad. Only thing I will say is, from experience they will change your contract once they decide to no longer honour it.
Or I could be bitter from being on an unlimited tariff to being told I'd get 10gb for the same price. Don't know how the maths added up.
qonqrd to Ccontrol
17 Feb 171#11
My contract should have dropped from 4gb to 2gb after 12 months, but I received an email saying it would stay at 4 :smiley:
qonqrd
17 Feb 17#9
I've used iD for quite a few months and never had a problem. My reception here isn't great but just did a test 48Mbps download 23Mbps up
browneyone
17 Feb 171#7
why complain about cs if it's cheap you have to have a trade-off and let's me honest. it's rare you need to phone them.
vulcan903
16 Feb 17#5
I cancelled fine. Just called and said the girlfriends visa had finished an she had to return overseas.
eslick
16 Feb 17#2
Raising the bar in data and price, get ready for the next plusnet deal.
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
minutes 5000
texts 5GB
data
£5 for all new 1 month sim only contract
http://www.quidco.com/id-mobile/
Top comments
If you don't need customer service, they're great.
Latest comments (50)
iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk
Unfortunately I will be cancelling the iD data only plan that I use for my MiFi, as EE are currently offering 32GB for £14.50 and I'm paying £15 for 5GB. I did ask but iD were unable to match it or offer me anything better than my current deal.
Unfo
They've offered to upgrade me to the new deal as an existing customer.
I'll report back when it's complete.
Watch this space.
iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk
iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk
bingbing1, we are disappointed to hear you had this issuse with your cancellation, we do appreciate your frustrations and if you would like us to look into this please contact our Social Media Team and raise your concerns there.
iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk
F.S.A
I cancelled easy enough but simply port your number out to a free PAYG sim.
This works for All providers including iD.
Do ID Mobile not value me ?
If the cancellation process is not followed then the account would remain active and continue to be billed which would cause an overdue balance if the direct debit was not active.
facebook.com/idmobileuk
twitter.com/id_mobile_uk
facebook.com/idmobileuk
twitter.com/id_mobile_uk
If you don't need customer service, they're great.
once in a blue moon I'd say is the norm so how can you judge anything on so very rare experience? (unless you are very chatty and call them every other day for a chit chat);
besides, if you are after rock bottom prices then something somewhere has to give...
it is not like you pay £500 every week for VIP treatment and box of chocolates on your Birthday
you can amend / change / add / remove many things by utilising on-line access to your account
Looking for giffgaff alternative.
On the customer service piece, I went with ID and then saw the reviews and bottled it, however, speaking to them on the phone to cancel the sim they were very good, no issues money refunded. Their customer service team have been on here a few times helping people so looks like they are trying to make changes. Saying that most of the mobile providers have issues but reality is how often do you call them for anything on a 30 day sim, outside of buying and transferring probably never, at least that's been the case with the 4 sims we have in our house for all of the years we have had them.
I received a letter which basically said. We no longer do an unlimited data tariff. However you will receive 10gb data for the price of £20 pm. Unlimited to 10gb was the main issue I had. Lets hope they respect contracts.
Or I could be bitter from being on an unlimited tariff to being told I'd get 10gb for the same price. Don't know how the maths added up.