I know we'll have the usual complaints - yes but I have to claim for the Mastercard and BT won't remind you! And??
Top comments
schmoog
29 Nov 163#55
Customer service is based in Bangalore and generally awful. Last week I rung up and they hung up on me - I was flawlessly polite as always (I used to work in a call centre hence why) but the agent didn't understand what a DLM reset was and I assume her gut instinct was to slam the disconnect button - not something I'd ever do myself.
We also cancelled one of their engineer callouts on a separate call last week and he turned up :P. BT try to get away with the generic £130 charge for callouts if they can (sometimes even if its within their "we don't charge you for X" terms). He turned up anyway and did some awesome work but now its a case of seeing if the bill lands on our door mat.
But to answer your question - BT support is bad. You'll be made to jump through any and every hoop even if you've already tried resetting the BT Home Hub. The good news is the hour long calls are free.
Most of your woes will come from the free BT Home Hub itself. If you're lucky - BT support might get you there in the end.
All comments (98)
taiko
24 Nov 16#1
If i already have this (bt infinity) but want to get this in wifeys name in same house , how do i go about it ?
samspud to taiko
24 Nov 16#4
It works with sky so can't see why it wouldn't work. You would have to give 30 days notice for ure contract though
geisha6 to taiko
24 Nov 161#7
Not sure if it will as they check the line number not the name. My contract with BT has just ended and I had to go somewhere else as the deal for existing customers is rubbish.
captainbeaky
24 Nov 161#2
I wonder if I can easily schedule it to start in January when my 12 month Virgin contract expires.
Cheapasnowt to captainbeaky
24 Nov 161#5
Just asked via chat and was told i could- choose latest date available and then in a few weeks time call up and leave it till later again.
peterdarlison to captainbeaky
24 Nov 161#10
yes you can, you name the changeover day,
samisonline
24 Nov 16#3
Heat added....I have just served my sentence with Utility Warehouse cowboys and am free to switch! :man:
vulcan903
24 Nov 16#6
That is quite a good deal. I go out of contract Feb with EE but might pay up as recently only been getting 2mb download on fibre.
captainbeaky
24 Nov 161#8
I hope that wouldn't affect cashback which has to done "wholly" online.
Dealface
24 Nov 161#9
Topcashback have this deal with the TV too for £29.99 but the cashback is £165.Plus pay the line rental upfront and save another £22.
maisiejune
24 Nov 16#11
Is the BT sport on the topcashback deal free for 12 months or just 3 months not sure?
grahambeale
24 Nov 16#12
This seems too good to be true! If you opt for the line rental saver, the discounts (cashback and mastercard) mean the monthly charge is something around £11.76pm. Unless I'm getting my calculations mixed up! Can anyone tell me what BT is like as an ISP compared to Plusnet (I know its the same company now)? ...and does the cashback always come through?
urgurinder to grahambeale
25 Nov 16#17
£13.50+ per month including the £60 activation fee
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
BT's Black Friday deal - available until Monday midnight.
£27.99/month all in for UNLIMITED 52MB Fibre Broadband
Includes - £132 Quidco and £100 Mastercard
Activation fee of £59.99 applies
I know we'll have the usual complaints - yes but I have to claim for the Mastercard and BT won't remind you! And??
Top comments
We also cancelled one of their engineer callouts on a separate call last week and he turned up :P. BT try to get away with the generic £130 charge for callouts if they can (sometimes even if its within their "we don't charge you for X" terms). He turned up anyway and did some awesome work but now its a case of seeing if the bill lands on our door mat.
But to answer your question - BT support is bad. You'll be made to jump through any and every hoop even if you've already tried resetting the BT Home Hub. The good news is the hour long calls are free.
Most of your woes will come from the free BT Home Hub itself. If you're lucky - BT support might get you there in the end.
All comments (98)