Customer service is based in Bangalore and generally awful. Last week I rung up and they hung up on me - I was flawlessly polite as always (I used to work in a call centre hence why) but the agent didn't understand what a DLM reset was and I assume her gut instinct was to slam the disconnect button - not something I'd ever do myself.

We also cancelled one of their engineer callouts on a separate call last week and he turned up :P. BT try to get away with the generic £130 charge for callouts if they can (sometimes even if its within their "we don't charge you for X" terms). He turned up anyway and did some awesome work but now its a case of seeing if the bill lands on our door mat.

But to answer your question - BT support is bad. You'll be made to jump through any and every hoop even if you've already tried resetting the BT Home Hub. The good news is the hour long calls are free.

Most of your woes will come from the free BT Home Hub itself. If you're lucky - BT support might get you there in the end.

​yip time to leave... who has good cashback lol

Just got email from BT saying they putting the price up in April. An extra £2.50 for broadband :disappointed:

Just spoke to them again this time it got confirmed. The guy was very helpful should receive my cash back in a few days. My MasterCard also arrived today so double the joy. :smiley:

Are you a wizard? :confused:

It came yesterday!

I'm at work, will find out when I get back. Why purecard as opposed to BT?

How long do the prepaid card take to arrive? Not received mine been over 30 days

​oh need to get my mail checked :smiley: waiting on my cashback it's being processed to the bank.

like most companies it depends who you get. some just do the minimum others are better.

are you a premium subscriber if so go back and say as a premium payer you would hope that they would be able to ask the retailer or something like that.

Contacted via live chat, she said I will have to wait until they have heard from the retailer. I told them that someone else was having the same issue as me and you sorted them out. I had no luck with her.

got my quidco confirmed and card

yeah mine said same so I contacted them and that's what they did well worth trying...

My Quidco still says tracked and should have been confirmed by the 5th Jan. When I click on it says the retailer is taking longer then expected sorry for the delay. I might contact them.

I sent an email as got an automated one saying it will be here within the week and they said give it a few days of the week and ring if not so think they just hadn't mailed them over Xmas if they can be so exact in the arrival. my quidco is on way to the bank as well which is good. I messaged them and as I'm premium they agreed to pay it early.. worth a try..

Anyone received their mastercard yet? I rang PureCard last week said wait till end of week and if it doesn't arrive ring us back. I've just rang and the person said it will arrive tomorrow.

Patience mate. Xmas, New Year post terrible

Anyone received their MasterCard yet? I got email last Sunday saying it will arrive in the next few days, not received anything as of yet.

BEWARE TCB did not pay out :disappointed: Some baloney about not being the last referrer. Turns out if the order number starts with Z6 then they don't payout for no apparent reason! After 6 years away I thought I'd give BT another chance but I've been royally ripped off!

I switched from Sky to BT. No problems with BT really, sure their customer service lines aren't british based like Sky, but you get through to BT so much quicker than Sky. I'm currently paying £32 pcm for Infinity 2 and line rental. Sky couldn't get near that.

My experience with BT is probably typical of the customers whose service failed.

I ordered in September via topcashback, which tracked and was then declined.

They screwed up my order so I was without interent for 2 weeks.

They screwed up the transfer of my home phone number so we lost the number we have had for 20 years.

They screwed up the mobile phone bill.

The internet is fantastic when it works , but fails at least 2 or 3 times a day, compared with 2 or 3 times a year with sky / talktalk etc.

I spent 20 hours on the phone trying to sort the issues ( it's not so Good to Talk) and was promised the earth and received nothing.

In the end I emailed the CEO and recieved a reply very quickly and a personal customer care lady who has been brilliant in trying to resolve the issues and make things right.

Cheaper is good. BT service is absultely shocking. Worst I've dealt with.

Just my personal experience.

Now showing at £148.50.

Got a deal earlier this year, £10 unlimited fttc, £3 bt sport and paid line rental upfront. Got £130 cashback, £100 Mastercard no problem.

That's where the positives end, worst customer service I have ever experienced, to the point where I ecen logged the poor service with ofcom. Guaranteed speed of 15Mb yet I got 13Mb. Took 3 months to get it sorted, engineers never booked despite being told they had been. Tried to change engineer appointments but they still turn up at the initial date set. 3 times they failed to call back, they hung up on me etc. Had to go through the complaints procedure and they were useless too. Argued that 13Mb is not the guaranteed speed they assured me of but they couldn't care less, got me barely up to 15Mb and told to deal with it, no compensation etc.

I will be leaving as soon as my contract is up. Take the cash if you can deal with BT but not worth it otherwise

Mine's tracked at £135.00

Shame it's BT

Mine also tracked @ £120 but now it's £132.

Sorry, I was referring to Quidco.

​yes, but is there a line rental to be added onto that?

I get £16 50MB and unlimited anytime calls 24/7 from Virgin media

good deal ordered last night but forgot quidco FFS :disappointed:

Yup! Well, asked if it would arrive by xmas as it would be really handy, nice lady got it sent out early for me. Then for some reason I was still included in the original mail out (I assume!).

Brilliant! Did you just ask for it sooner?

Do you mean cashback (Quidco etc.) or the BT reward card?

I was rather happy! I called up and asked nicely if I could have the mastercard before christmas as I was skint, very nice lady agreed and it arrived 2 days later then another arrived the next week. Gave me £250 to spend which meant we had a very good christmas dinner that year! Paid for all the food and drinks for the family, I have 12-15 over most years so it takes a lot.

New customers only. I wanted this for £27.99 and three sims for £23. They offered me faster broadband for £40 per month which I don't want. Asked to cancel altogther, left hanging on for 25 minutes. Tried again later and gave up after 20 minutes. Anyone know how I can cancel online?

Now that's a success story and a half!

About 2 years back I went with BT, not only did the quidco track but they also sent out 2 of the prepaid mastercards! Then, to make the deal even sweeter, they upped my bill about 6 months later meaning I got to leave the contract and take another £100 or so from talk talk for moving to them. Who also upped their bill within 6 months, I walked again and got another cashback from SSE this time. Unfortunately SSE don't seem to want to up my bill and it was an 18 month contract otherwise I'd be all over this.

I did this last year and got all my cashback/vouchers. With the Sims I got from them as well it worked out peanuts for last year.

Got a similar BT deal a few weeks ago and was installed last week. Cashback from Topcashback has tracked as pending, says 7 weeks to pay out so we'll see. I've claimed the rewards card and had a confirmation email to say I should receive within 30 days.

Speed is as quoted and has been flawless so far. Hopefully I never have to deal with their customer services.

I took the free TV + BT Sport package (opted out of HD because i'm cheap). I'm sure on my purchase it was free for the whole 12 months, I seem to remember it saying to keep it free renew your contract on the 13th month.

EDIT: Actually while i'm here has anyone had issue getting Plex working on a PS4 using the HomeHub? I had the exact same PC+PS4 combination before so I can only assume it's the router that's causing it to say it can't connect. I've relinked the PS4 and I can see it under my devices on the PC. I've tried port forwarding and putting a DMZ on my PS4 but no luck. But yet Plex works on my Android phone.

Complain on BT's customer forum, I did and cashback was confirmed within 48 hours.

I'd be careful going through Quidco for this as their terms at the bottom of the page state quite clearly:


So you may be refused the BT reward card that goes with these deals! :disappointed:

Customer service is based in Bangalore and generally awful. Last week I rung up and they hung up on me - I was flawlessly polite as always (I used to work in a call centre hence why) but the agent didn't understand what a DLM reset was and I assume her gut instinct was to slam the disconnect button - not something I'd ever do myself.

We also cancelled one of their engineer callouts on a separate call last week and he turned up :P. BT try to get away with the generic £130 charge for callouts if they can (sometimes even if its within their "we don't charge you for X" terms). He turned up anyway and did some awesome work but now its a case of seeing if the bill lands on our door mat.

But to answer your question - BT support is bad. You'll be made to jump through any and every hoop even if you've already tried resetting the BT Home Hub. The good news is the hour long calls are free.

Most of your woes will come from the free BT Home Hub itself. If you're lucky - BT support might get you there in the end.

Hmm, sounds like nothing has changed - I'll stick with Sky for now!

That was my concern - thanks

I'll steer clear - even if it is a good deal

very poor service, no internet for 2 weeks with bt, never again

Woeful. If you get through to them, they fire you between operators on the phone and they don't pass on the problems they are supposed to be dealing with, so you have to explain it over and over and over.

The call centre in Scotland is very good, but that's only for retentions. The 'outsourced' call centre is like communicating with Amazon's Alexa.

Deal has changed now - £150 Mastercard for Infinity 52mb but £39.99 per month including line rental and £59.99 up front

​same her@ £ 120 track

Any comments on BT Customer Services these days. Left about 3 years ago because the offshore call centre was terrible

I took out a broadband deal with BT and followed the correct procedure in claiming cashback (and it's the exact same way I've always done it) and they refused my claim with Quidco. So I just accepted it and moved on, but then 3 months later I added a BT sim only package onto my broadband and claimed Quidco for the BT sim card offer to guess what... be declined again.

If you do manage to get BT to track and ACTUALLY pay out then great, but personally I wouldn't go for this over another ISP, unless you really need the upload speed vs Virgin Media (who cap their upload speeds after 1 hour if you exceed their limit).
Moved from Virgin Media to BT I can honestly say they're a joke of a company and if you ever have any problems with them, then good luck getting it sorted.

Thanks!

You'll probably get the extra 10% later, bringing it to £132.

Did yours track at £132? Mine has tracked at £120

7 weeks until payable on TCB

FYI you can do this every year switching between Sky and BT :smiley:

Worked for me :smile:

Was looking at some reviews earlier, does seem quite hit and miss. I'll be signing up later today - hope it works out. Did it track for you?

Why isn't this any hotter? Seems to be the cheapest for 12 months atm.

If Quidco pays out they would be the better rate. However, there are significant numbers of people (me included) who got NOTHING. So only take the deal if you can afford it without the promotion. PS I'm cancelling after a year and not coming back

I'm looking to get this is it best to through Quidco or TCB?

My BT contract ended at the beginning of last December 2015, but last day was actually middle of December.

If I applied for this now, selected a switchover / activation day for middle of December (so my 12 months is up with my current provider), will I be recognised / treated as a new customer OR will it only be from mid-Dec?

Yes I received both, had to chase up the mastercard which involved sending (if I remember) 2 emails.
Can't complain about the service, looking to ditch and switch as initial 12 months almost up. Will probably switch back in 12 months if they still have offers like this

It has been more than 24 hours for me and nothing yet. Will try to get it sorted through support and if not possible, will just cancel.

Purchased yesterday but hasn't tracked yet. Anybody else facing the same problem?

Thats good to know. I read this on the topcashback terms which also reinforced what you said (even though I used quidco)
I have purchased now, so I guess I'll just have to wait a few weeks or months to find out.

Last year I got my cash back from tcb + Amazon vouchers from BT, hope that helps

Can't make the site out says £22 pm for standard broadband but when you get to check out its £32 what am I missing? Or am I just being a div :laughing:

On the page where you apply for the mastercard reward card it states:

Thats made me a little more concerned

I'm a little worried about getting both cashback and the mastercard deal when the terms state this:
Can anyone reassure me that they have received both on this or previous deals?

Been out of contract for a while so was pretty excited when BT sent me an email with a special black friday offer.

50p off per month for Infinity 2 if I take another 12 month contract.
Wow thats generous. **** take

Mine tracked and paid last year all fine so hoping it wont be any different this year if we did go with them again (on wife's name ie)

The Quidco site has been down for 2 hours now :disappointed:

Aaa
All of mine tracked fine, but didn't do any good. BT are renowned for not paying out. Am going to cancel as soon as I can. My advice is look for the cheapest deal WITHOUT any cash back or gimmicks. Quidco are no help and the number of recent one star reviews for BT is alarming.

Yes, I should have so it's £11.50/month which is very good although for me it'll still be close to £13 as I'll have to pay £31 for termination charge before wife can join as a new customer :smirk:

Good luck with any of their promotions. They still owe me £125 Quidco for broadband, £60 Quidco for a sim contract and another £45 Amazon voucher. Just chech out their one star Quidco reviews (there are loads of them). When you complain, Quidco just give you the normal copy and paste answer and BT customer services is a joke.

I don't think you added the line rental saver

This seems too good to be true! If you opt for the line rental saver, the discounts (cashback and mastercard) mean the monthly charge is something around £11.76pm. Unless I'm getting my calculations mixed up! Can anyone tell me what BT is like as an ISP compared to Plusnet (I know its the same company now)? ...and does the cashback always come through?

And if someone knows how to combine a cable.co.uk link with Quidco then this link gets you a £40 M&S card too:

http://www.moneysavingexpert.com/redir/300cb40f

If you add the BT sports and starter TV for £2/month Quidco will jump up to £148 which means you're paying £8 for the year for BT Sports.

Graham any idea how long the BT sport is free for? And 11.76 is correct after cash back and mastercard

Is the BT sport on the topcashback deal free for 12 months or just 3 months not sure?

I wonder if I can easily schedule it to start in January when my 12 month Virgin contract expires.

Topcashback have this deal with the TV too for £29.99 but the cashback is £165.Plus pay the line rental upfront and save another £22.

I hope that wouldn't affect cashback which has to done "wholly" online.

If i already have this (bt infinity) but want to get this in wifeys name in same house , how do i go about it ?

That is quite a good deal. I go out of contract Feb with EE but might pay up as recently only been getting 2mb download on fibre.

Heat added....I have just served my sentence with Utility Warehouse cowboys and am free to switch! :man: