but you pay more than you should why would you do that, the market has changed, in recent years and things are much improved, if you could save a £100 or even more why would you stop with them it just makes no sense. Any company can have problems, but paying over the odds is the worst thing any of us can do and allows companies to get away with it. I change my supply every year, had an issue only once and have changed recently three times this year to get a better deal and a new meter no issues at all, ensure meter readings are sent and check your bills. If something goes wrong escalate it to the companys CEO emails are all online and issues with any company are then sorted in minutes normally. We are all on this site to save money, just please make sure you do it with utilities and also don't fall for the collective switches being the cheapest, they really aren't always, even MSE.