Received this in an email the other day, and it seems they are rolling out to all infinity 1 customers. Obviously it's only if your line can handle it, but a great boost nonetheless.
For clarification it puts you in the 76 package instead of the 52, and you don't need to do anything!
Existing customers of BT’s 52Mbps (9.5Mbps upload) capable Infinity 1 (FTTC) “fibre broadband”
service will be pleased to learn that the ISP has decided to reward
them with a free speed boost ‘up to’ 76Mbps (19Mbps upload) and a
doubling of their cloud storage, but not everybody will benefit.
spongebob1913 to carltonbp
9 Oct 17#4
quote the whole thing - "not everyone will benefit" (That's just because not everyones line will support the new speed, not because they aren't "getting it" per se.)
EmperorRosko
9 Oct 17#5
I'm guessing this is because Virgin Media are rolling out cable in loads of new towns and cities. Once I have the BT/Sky and all the other copper stuff can do one!
BKMacC to EmperorRosko
9 Oct 17#10
The issue with Virgin is that they take existing customers for granted and cost tends to rise pretty quickly.
EmperorRosko to BKMacC
9 Oct 17#12
You see the same thing with all of the providers tho, but atleast with Virgin, your getting a some serious speed. I'm a digital gamer on PC and the size of games these days, it takes a full night/day to get some downloaded while my mates on Virgin have stuff in 20 minutes.
BKMacC to EmperorRosko
9 Oct 17#14
That's fine if that's what you need but you do pay for it.
I have no issue jumping from one provider to the next every 12 months but you can't do that with Virgin and they will take advantage of that. I had seen 2 price rises in 6 months. Last one was the final straw.
dave859
9 Oct 17#6
I wonder what BT plan to do with the infinity 2 customers. As it is now I'm paying £10 more for cloud storage and antivirus which I don't even use. Plan for me is too try and get a free upgrade to BT infinity 3 160/30 or lower down my package to BT infinity 1.
Franken to dave859
9 Oct 17#21
BT Infinity 3 ???
spongebob1913 to Franken
9 Oct 17#22
It's a thing. Fttp only though.
spongebob1913
9 Oct 17#7
maybe its because they've realised calling it "infinity" yet having different tiers (with numbers after them) is actually a bit dumb.
BarGin
9 Oct 17#8
Mine was upgraded last Wednesday. I've not received an email though.
mro2011
9 Oct 17#9
Will they be doing this for customers who have ‘1’ or do you have to call and ask for it? Do they have to give new equipment or do anything to line etc?
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Opening post
For clarification it puts you in the 76 package instead of the 52, and you don't need to do anything!
Lots of questions so here is the faq link
bt.custhelp.com/app…346
All comments (182)
ispreview.co.uk/ind…tml
Existing customers of BT’s 52Mbps (9.5Mbps upload) capable Infinity 1 (FTTC) “fibre broadband” service will be pleased to learn that the ISP has decided to reward them with a free speed boost ‘up to’ 76Mbps (19Mbps upload) and a doubling of their cloud storage, but not everybody will benefit.
I have no issue jumping from one provider to the next every 12 months but you can't do that with Virgin and they will take advantage of that. I had seen 2 price rises in 6 months. Last one was the final straw.