Posting just because I didn’t know this before. Asda are giving £2 giftcard on top of the refund amount if they overcharged you. See link for more details.
All comments (41)
1234321
29 Sep 17#1
They have been doing this for years:-)
jules888 to 1234321
29 Sep 17#8
Yes they have!I got this a few times a few years ago but dont shop i Asda much now!
vickstar79
29 Sep 17#2
I wish I knew that this was an advertised thing. I've been overcharged on plenty of occasions and whilst I have has gift cards in the past this has been very rare. Thanks for the heads up,I know to ask next time!
R1992
29 Sep 17#3
They never offer it themselves, ALWAYS ASK. ps toryglen glasgow, there are a few women at CS who are proper hard work, very rude about everything especially this. "Sorry but we deserve the 2quid for having to waste our time speaking to you" is what comes to mind.
GrumpyDaddy to R1992
29 Sep 17#12
Agreed about Toryglen :neutral_face:
R1992 to GrumpyDaddy
29 Sep 17#18
Horrible nasty work aren't they..and I spelt there's as their omg I'm not one of the people who does that kind of mistake :unamused: :sweat_smile:
knack to R1992
29 Sep 17#23
This was my experience (different stores) until recently when I asked just before I got the refund whether I also get a £2 gift card. She wasn't happy about this and I won't forget the look she gave me for a while. I noticed a stack of gift cards ready to give out so it seems this store does give them out unprompted.
yours is misleading as they do not give you a £2 giftcard if the price scans cheaper than it did at the shelf. Also you don't get a £2 giftcard if you use self service as you have put the item through yourself (customer service just refund the difference and that is it), It has to be scanned at the wrong price by a member of staff at a till to qualify.
goldy12
29 Sep 17#5
This is not a deal thou and has been the case for many years, equally Tesco offer you double the amount overcharged back if you go to customer service
Zameen to goldy12
29 Sep 17#22
Tesco still do this ? Not written anymore and never been given it recently.
knack to Zameen
29 Sep 17#24
Still behind the customer service desk in my local.
In the unlikely event that we charge you more than the price shown on the shelf or on the product at the time of purchase, we’ll give you double the difference."
uptheclarets
29 Sep 17#6
They don’t always offer and can say no
luvsadealdealdeal to uptheclarets
29 Sep 17#7
they have said no to me several times, I just asked for them to call down a Mgr - a couple of times they (counter staff) immediately said I could have the £2 after all, a couple of times they called down the Mgr who immediately said to give me the £2 giftcard
misprice to your disadvantage always = £2, per product
so 2 misprices on 2 different products, even on the same receipt = 2x £2
veedubjai to uptheclarets
29 Sep 17#26
Then why bother publishing on the website for all to see. They may not voluntary offer but to say no? I'll would got their names, branch number & FB/Twitter it. It should be the responsibility of the branch manager to advise their staff what HQ has publish & to follow company policy. Clearly the branch manager trying to fiddle the performance figures to look good.
You got that right, staff blaming customers for picking up wrong prices when it should be the staff helping customers. They really got the wrong way of doing business.
I got overcharged once but managed to claim the difference back but they never voluntary offer this £2 giftcard. We know why. PERFORMANCE FIGURES. They must be real :poop: at what they do if they had to fiddle that from the top, that's branch managers telling staff not to offer them. This is how I see it, it will be far far cheaper for them to pay this £2 GC per misprice than employ more staff per branch without having to pay staff wages, NI, pensions & tax contributions to check & update prices in the long run.
Wonder if Asda CEO & Public Relations from HQ is reading this :poop: treating their own customers with contempt who are paying their bills & wages?
NIgelK
29 Sep 17#9
It's a pity Asda staff don't know this themselves!
cowcrazy
29 Sep 17#10
Been mischarged a lot of times and not been offered. Knew they did this years ago but as never offered the voucher assumed it had stopped
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Opening post
All comments (41)
And from the website:
"If things don’t add up…
In the unlikely event that we charge you more than the price shown on the shelf or on the product at the time of purchase, we’ll give you double the difference."
misprice to your disadvantage always = £2, per product
so 2 misprices on 2 different products, even on the same receipt = 2x £2
asda-stores.custhelp.com/app…ged
You got that right, staff blaming customers for picking up wrong prices when it should be the staff helping customers. They really got the wrong way of doing business.
I got overcharged once but managed to claim the difference back but they never voluntary offer this £2 giftcard. We know why. PERFORMANCE FIGURES. They must be real :poop: at what they do if they had to fiddle that from the top, that's branch managers telling staff not to offer them. This is how I see it, it will be far far cheaper for them to pay this £2 GC per misprice than employ more staff per branch without having to pay staff wages, NI, pensions & tax contributions to check & update prices in the long run.
Wonder if Asda CEO & Public Relations from HQ is reading this :poop: treating their own customers with contempt who are paying their bills & wages?