after humming and hawing plusnet cant even offer me fibre at advertised prices as i don't live in a cheap area what ever that is meant to mean .. off to vodafone if bt dont match them tomorrow

Apologies, I read another deal earlier in the day which was plus line rental and thought it was this one, must have confused it with something else.

If this is what you mean by traffic management: plus.net/hel…on/
Then... "Traffic Prioritisation is not applied to Unlimited, Unlimited Fibre or Unlimited Fibre Extra."

my sky bb contract ends 12/09 is now too early to start switching process or would any final fee be negligible?

26/month isn't much better, is it? It's a little more expensive actually. Also, the Plusnet deal is for a 12-month contract only & zero setup/activation fee.

In fairness, we need to keep cashback out of the equation, as it's never quaranteed.

Yes, TalkTalk is rubbish in general & especially where I live - they offered me free basic broadband once for a year, which I refused. It had nothing to do with the speed.

Why is talktalk rubbish?

shop.ee.co.uk/bro…and Fibre Broadband - £26 per month, 18 month contract includes line rental. £32 to set up.
Pay line rental up front and save 10%.

£135 cashback

so £299 + (18 x 7.50 = £135) + £32 = £466
£466 - £135 = £331 for 18 months

Retention? If not, how?

Started using by FTTP from BT on Friday. when I turned it on it was 866MBps! Now it's around 100MBps. I'm paying for 52MBps so pretty chuffed with it. Watching a film stream in full HD, crystal clear and no buffering whatsoever is mint.

I don't get why this is so hot?

Do you have a link??

There is normally a 2 week cooling off period. Perhaps you can specify an install date after 12/09 ?

Otherwise, the Sky early termination charges can be found here:
sky.com/hel…rly

If you currently have Sky Fibre Unlimited, note Sky is 40/10mbps (download/upload speed) service whereas Plusnet is 40/2mbps.

Crunching the numbers via TCB -

Plusnet -
24.99 x 12 = 299.88 full cost for y1
- 80 TCB = £219.88 cost for comparison

BT -
29.99 x 12 = 359.88 total monthly cost
+ 69.99 connection = 429.87 full cost for y1
- 80 BT Reward Mastercard = 349.87
- 130 TCB = £219.87 cost for comparison

BT offer is up to 52Mbps rather than 38Mbps, and comes with one of their basic YouView boxes with access to BT Sport in SD for a year.

Plusnet offer a static IP though, and are probably better to deal with.

Decisions!

This is not correct anymore, so I wouldn't let this put you off! community.plus.net/t5/…553

Good deal went for it. Best BT could offer me was £38 per month to stay. Although I've been happy with their service it's not worth an extra £13 a month, not to mention the £80 cashback...

Could be a few meters to a few hundred meters, same as BT fttc.

sky matched for 12 months, fibre unlimited + tel for 25 + interternational calls £12 = 37 a month total. I also get a free q hub (no delivery charges) and 15 credit but have to pay a 2.50 one charge :angry: , so ineffect 12.50 credit lol, which brings it to 36 a month, which is better than 40.50.

Also found out some info they are planning to match bt 52mb speed shortly, dunno if this is true though.

How did you manage that? Website prices are a lot higher.

Virgin annoy me by making it look like their cable is fibre, it isn't (booh, bad bad adverts)!

Virgin Fibre is using copper cables, just like the Fibre VDSL packages from PlusNet/BT/Sky etc.
Fibre is only to the cabinets, and on both VDSL and Virgin (using coax copper cable) the final stretch to the house is copper

Yes you did, PlusNet change their deals more than anyone, especially sim only deals, hard to keep up with them.

Are you sure about that? They are stating on their website plus.net/hel…on/ that

Traffic Prioritisation is not applied to Unlimited, Unlimited Fibre or Unlimited Fibre Extra.

**** service, you pay for what you get. if you want a better service join zen internet : hotukdeals.com/dea…247

I would have thought their other deal with £100 amazon gift card and £80 cashback would have been a better deal but then again most do not get cashback from Plusnet

You need to log in to your router and see what you are connecting at:
192.168.0.1

Click on maintenance and enter the log in details below:

Username: admin
Password: sky

If your connection speed is over 40000 then you are still getting that speed. In which case, it's a wifi issue. Only 4 things you can do:

1) Go to the app store in a tablet/phone and download a wifi network analyzer. Go around each room & it will show you the channels that your neighbours are using. If you see one on the graph that nobody is hardly using then you can log back into your router page (same as above). Click on wireless. Click on the channel box & choose the number that isn't being used by anyone around you. Scroll to the bottom of the page & click apply.

Now test the speed as close to the router as you can manage.

2) Replace the router with a better one. Go to ebay & you will regularly see the new sky hub 2.4/5ghz (dual channel) on buy it now for £30 - 35. Get one and plug it in and it will work automatically. Alternatively, even though Sky won't help you do it, you could purchase any new compatible modem router or router only & set it up yourself. This is the best option as the equipment is far superior to anything any isp offers.

3) If using a pc/laptop then use a long ethernet cable or buy a powerline adaptor.

4) Purchase a wifi extender. Plug it in halfway between your sky router & the room you use most to connect to the net from. Get one with the external antennas. It will pick up your routers wireless signal, amplify it & transmit throughout the house.


If one the other hand you check on 192.168.0.1 & it shows only 12000 for your connection speed, then there is a line issue in which case, you need to speak to Sky directly and raise a broadband fault.

can anyone else not get this price due to their location? its higher for me in london,

live chat said this,

Unfortunately the pricing does depend on geographical location, in areas with less competition it costs more to provide the service. The main page will show prices "from" and you can find a description of prices in "no low cost areas" when you scroll down to the bottom of the page and click on "Here's the legal bit".

You're comparing Virgin Fibre to ADSL... Of course Virgin's Fibre will be faster in that case.

It looks like Virgin media only throttle upload speeds nowadays so you're probably fine. Downloads are unaffected.

See recent article below:

Plusnet Removes Broadband Internet Traffic Prioritisation

With plus net fibre extra and download torrents no traffic management. Been with them 3 years, current deal is running out in a few day

didn't I just post a much cheaper deal from PlusNet few weeks ago? Lol...

Been with PlusNet for 6 years. Never been traffic managed. I've had complaints against them, months free, compensation but never an actual problem with the internet.

My neighbour though has nothing but problems.

Horses for courses.

Sounds like standard customer services "porky pies". Do a couple of speedtests using a wired connection to a laptop/ pc during the daytime & evening when nobody else in the house is using the internet. If you're still only getting 25% of what you got originally then ask them to test the line.

Does anyone know if we can specify activation date? I am with BT but need to give 30 days notice

It has the worst customer service I have ever had the misfortune to deal with.
I signed up for talk talk phone and broadband but they never ever connected the phone which is needed for the broadband. Took ages to get through on the mobile and they said it would be fixed. It wasn't.
Engineer out and said that our line wasn't compatible and to cancel.
They said we couldn't (when I got through) and carried on taking the money. We had to send a lawyers letter to eventually get them to call us and refund us our money they had taken.

you know you can cancel that within 14 days and go for this one.

On average it downloads 400- 800 byts. But it does go up to a max 1.7mbps now and again. My previous ee basic internet was constant at 1.7mbps for the entire download, which I was happy with

What are you saying about virgin? I have signed up to 100mps speed. It's got to be a lot better than 17mps on Plusnet, which I'm on now. downloads are horrible!

Sounds more like buffer bloat, not traffic management.

Was that on 12 or 18 month contract ?

From Plusnet website re Traffic Management

"All our Business broadband and fibre products (and some of our older Residential ones) have traffic prioritisation applied to them. Our Plusnet Pro 'add-on' also uses it to prioritise VoIP, gaming and VPN traffic above other less 'time-sensitive' traffic protocols.

Traffic Prioritisation is not applied to Unlimited, Unlimited Fibre or Unlimited Fibre Extra.

No really, they don't.

They removed prioritisation in June (http://www.ispreview.co.uk/index.php/2017/06/uk-isp-plusnet-removes-broadband-internet-traffic-prioritisation.html) and prior to that had already removed rate limits on various traffic


If they had had traffic management your film download would have been throttled anyway and the rest of the house would have been fine. so either your router couldn't handle it or you were saturating the upstream. either way you proved yourself wrong.

Best they'd do was £28.9 and £100 credit.

Yep, waiting to leave also. If our daughter starts streaming or watching shows online we can't web browse. Same happens when Xbox or steam downloads. Never had this happen with BT so going back, they deffo restrict bandwidth their end or just p1ss poor traffic management.

I just switched to BT. Went live yesterday. £29.99 per month for unlimited 52mb fibre broadband with 10mb upload and unlimited free weekend calls.. Plusnet has low upload speeds. There is a £150 prepaid card as a reward and also tracking £100 at Quidco. Brings price down to approx £13 per month (including activation fee and cost of sending router).

How fast was you download?

I always seem to get stung by their cessation charge when i leave them no matter who i switch to. I argue the toss but never get anywhere. Still i go back for more

You're going to Virgin due to plusnet having traffic management?
Good luck mate.

I routinely run up over 3TB/mth with no slowdowns (76Mb package). Perhaps the lower tier is treated differently.

Sorry to hear :disappointed:

Always get 37-38mbps, but also always connected to the router directly via ethernet cable (my main PC has been anyway). Use only slightly slower powerline adapters for streaming films on TV.

WiFi varies greatly & has always done, but it has always been far more than my WiFi-connected devices need.

Just to let you know i have unlimited fibre with sky & was promised 40mb which i pretty much got for the first year. Now this is what i get

I was basically told i had to buy, at £70, a different router to solve the issue. I needed the router with the 2.4ghz & the 5ghz basically i believe its because too many people in my area are using the 2.4. Any way just be aware that even if your router receives 40mb you may not get that. X

Getting your money back If you paid up front or made a deposit and cancel in the cooling-off period you’ll be entitled to receive all of the money back. The only exception is if you asked for services to be provided during the cooling-off period, in which case the business will keep what’s necessary to cover the cost of services provided up until you cancelled.

citizensadvice.org.uk/con…ed/

Ignore me. I'm daft

If no reduction after mentioning Plusnet's offer but they offer £50 or more account credit, accept it. If they don't offer the credit at all, suggest it. You never know what you can get until/unless you ask :raised_hand:

Sky's offer is truly unlimted & virtually fault-free, so few regrets here for continuing with them despite potentially better deals (plus cashback) elsewhere.

I wouldn't think so. Why has not been activated?

Good deal but as good as I'm on with BT who's internet is flawless.

28.99 PM.. plus I got £150 TCB and £150 BT reward card and they even sent me another one for free :blush:

So £102 I got paid for my current BT contract :party:

Out of interest, if you are outside of the cooling off period but your Broadband hasn't been activated, (BT) can you still cancel for free?

I was talking about TalkTalk in reply to the person who was worried about the TalkTalk customer care

I'm moving to Leighton Buzzard but currently with TalkTalk and their normal broadband is fast than that. I'm going to give Plusnet a call tomorrow morning to discuss

Nice deal, I just managed to get Sky Fibre Unlimited (pretty much same speed & useage) for £21/mo for 18 months.....see ya BT!

Thought this looked good until I put in my postcode...

"This means you can get our Unlimited Fibre Broadband with an estimated download speed of 6 - 11Mb, and an estimated upload speed of 1Mb.

I cancelled my Plusnet order yesterday and signed up for Talktalk to get sky sports for an extra £8.50 per month. Monthly cost is £35. In addition I went through TopCashback and triggered the £100 cash back. I've read that Talktalk isn't that good in terms of customer service- hopefully I won't have to contact them. :astonished:

Then in 4/5 months they jack the price up and customer service say tough!

Anyone who plans on signing up expecting cashback be careful. All the recent reviews on TCB for Plusnet are 1 star as everyone has had cashback declined for no reason. I've had hundreds of cashback transactions on TCB and this is the first to ever be declined.

That doesn't look too right, do a speed test by connecting a laptop/pc directly to router and see what speed you get?. Also you can go into the routers web interface and change the channel for one with less interference.

ah thats the same they are offering me as an existing customer, 18.99 tel + tenner for the fibre, gonna see if i can twist their arm with plusnets offer.

any existing sky customers managed to get sky to match this please? tel + fibre?

Beware, they do traffic manage, I have just left them for virgin as when I download films, the whole house goes down and I can't use the internet on any device until the download is complete. I was on ee before them and had no problem using the internet whilst I was downloading.

Was paying £55 per month with BT for Infinity 2 Broadband, telephone and call package. I was supposed to get up to 76 Mbps download. I rang them for a better deal and was told the max speed I could get in my area was 58 Mbps! The best they could offer was £52 .99 even though I pointed out that their own company could offer me this package plus £8 calling plan for £32.99.
Have switched to Plusnet saving me £20 per month as my speed checks showed an average download speed of 42 Mbps

Plusnet wanted £34 a month for Fibre, calls and line rental. I've been a customer since 2011. I cancelled and joined Sky Broadband, same package cost me £17.40 a month. Seems good so far.

Being using them since February and no issues at all, not noticed any traffic shaping at all.
Downloaded 76gb last month and currently at 110gb so I could be classed a heavy user.

I just bought a new build and was told it had some fancy internet. Turns out it's called FTTH Fibre to the home. But it means essentially the only provider I can use is BT as the other big hitters don't service it. (There are other niche providers but their prices are rubbish!) Plusnet told me they can't due to the infrastructure and Sky said my property wasn't on their systems which apparently use the BT postcode system.

Anyone have experience on this issue?

this has a 2mb upload speed, which may put some people off.

Worst provider I've every used, guaranteed to frustrate you!!
But that was standard BB

Unlimited Fibre Extra and Line Rental is £29.99 inc. free activation on a 12 month contract too for some who may want the extra speed. Not aware of the direct link (as it's not shown at this price currently on the Plusnet site), but it's available to click through to from TCB (which is also doing £95 cashback on it, or £80 cashback for the deal mentioned in OP).

Annoyingly I signed up yesterday for the Unlimited Fibre Extra deal on the 18 month contract offer, as it was shown as coming to an end that day. I would have preferred to wait until today and only be locked in for 12 months if I had known they would do it.

A good deal, just gone for it.

The £28.50 fibre deal for 18 months has 100 amazon gift card plus money from cashback site

topcashback.co.uk/plu…nd/


Looks like £80 cashback from TCB.

I got the BT fiibre so there's always next year

Only 2Mbps upload speed on the 40/2 package - if you don't want 80/20 then you might be better off looking at 55/10 package from BT and others.

Not bad, I got the same deal for 18 months. Just in process of transferring.