Cashback declined
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Re: Cashback declined
03-08-2017 8:13 PM
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Re: Cashback declined
03-08-2017 10:02 PM
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Hello, I'm having a similar problem to the people in this thread - I signed up to Plusnet Broadband via Top Cashback for £75 cashback on the 17th July and just logged into my account today to see that it's been declined, without saying why.
Would it be possible to get some help? I can provide screenshots if necessary.
Re: Cashback declined
04-08-2017 6:41 PM
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Sorry to hear your cashback has also been declined
I've raised this with our Marketing team for you. In the meantime, if you can post up the screenshots that'd be great.
Cheers,
Anoush
Re: Cashback declined
04-08-2017 8:51 PM
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Hi, I find it so strange that I also joined PlusNet through a quidco link on the 5th June 2017, The cashback offered was also Unlimited Fibre at the rate of £80 not the normal £50 if you went direct, and I also had the quidco logo at the top, like your screenshots. The cashback has been declined and I'm a bit puzzled so checked it, the tracking doesn't look right...If someone can look at this, it would be helpful. Other than the cash back issue, I've been very impressed.
Re: Cashback declined
04-08-2017 9:05 PM
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Moderator's note:
Duplicate post removed.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Cashback declined
04-08-2017 9:08 PM
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Re: Cashback declined
05-08-2017 12:38 AM
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Hi Anoush,
Thanks for your response. I've just been to look at my Top Cashback account, and the Plusnet cashback seems to have gone back into pending from declined already! Thanks if this is down to your help!
I will keep an eye on it and get back in touch if something goes wrong again.
Thank you again.
Re: Cashback declined
05-08-2017 1:14 AM
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Re: Cashback declined
06-08-2017 12:03 PM
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My cashback claim, too, has been declined. TopCashBack, £95, 16/6/17 20:15.
I have just lodged a claim with TopCashBack but if a plus.net representative could check and expedite, I would appreciate!
<off topic whinge>
Given all the customer support errors there have been with attempting to stabilise my broadband connection (including costly mistakes for Plus.net in twice sending an engineer when the issue was actually a known firmware problem with the router ), this is just the icing on the cake.
And then there's the 40-minute wait to get through to customer service either by phone or online chat, and the tendency of Twitter support to say "Hello' , ask what the problem is, and then promptly ignore you.
Sigh.
If it weren't for the fact they now appear to be working on the firmware problem, added to the cost saving, and the anticipated cashback, and the hope that once this is sorted I'll never have to contact customer service again for the remainder of my contract, I'd have cancelled.
<off topic whinge />
Re: Cashback declined
07-08-2017 9:00 AM
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Hi all,
Our Marketing team have advised us that there was an issue with our affiliates system, which has now been resolved. If you escalate the matter via the affiliate it should track correctly.
I apologise for any inconvenience caused.
Re: Cashback declined
09-08-2017 12:07 AM
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Thank you
Re: Cashback declined
09-08-2017 8:15 PM
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Re: Cashback declined
10-08-2017 3:03 PM
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Welcome to the community forums @march83
I've checked the affiliate signup tracker and your account does now show as being signed up through TopCashback, so I can't imagine there would be any problem with the claim moving forward. Could you let us know if you've still not received a response from TopCashback by the end of the month.
Thanks.
Re: Cashback declined
10-08-2017 7:17 PM
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Hi, I had the same issue (Quidco cashback being declined) which I naturally put in a claim for, but the claim was declined before your issue was resolved so I can't resubmit via Quidco now. Is there anything you can do at the plusnet end? I definitely did sign up through Quidco and this was a big part of why I chose plusnet over other providers so I really hope it can be resolved. Thanks!
Re: Cashback declined
05-04-2018 9:31 AM
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