Saw this in my account area on the virgin media home page. I previously had 100mbps plan, no phone or tv. Upgrade was free!
All comments (63)
ZXDeals
18 Jul 17#1
Account Specific (Sorry Cold)
habz786
18 Jul 17#2
ask them about the 300mbps package upgrade, we just did that from 200 and it was only £1.50 extra.
gemvis to habz786
18 Jul 17#5
Just rang them about upgrading us from 200 to 300 it would put our bill up by £40 woman was saying.
Galo
18 Jul 17#3
I find this is usually followed by getting a letter in a month or so to tell you prices are going up.
sjr1974uk to Galo
4 Aug 17#60
Are you mystic meg
hepton
18 Jul 17#4
did mine a few month ago .... if your on a old package you can upgrade for free to the new ones so its not account specific
ST3123
18 Jul 17#6
Guessing there is no equivalent upgrade for those of us on 200mb? Can't complain really as I'm on a very good deal with them at the moment and nothing I do remotely stresses a 200mb connection....
Lucifer_UK
18 Jul 17#7
well, ive just downgraded from 200mb, to 150mb after the free 100mb to 200mb upgrade.... As we are at the end of our package had a call from the loyalty team and have negotiated £30/month, 150mb, line rental and call package included. Our package had increased and was set to go up to £55 from £45 now the promotional credits have run out. Was going to leave to join sky and retention's initially offered £42, but wanted £30...
Could have kept the £200mb for £35/month, but was told the 150mb package may be eligible for the 300mb upgrade down the line, plus I thought that there would inevitably be price increases regardless of what we agree to.
£30 for what we got is ok, but no new box offered - if you leave you would get around a 50% off any package offer, we just didnt have the time to go that far this year.
ScroopEgerton to Lucifer_UK
18 Jul 17#13
I'm paying £27 for 100mb BB & phone, got a retention deal last year but no box upgrade (on Hub2 with is sh*te as a wireless router, had to buy a Netgear). Just had a free upgrade from whatever it was before (76mb?), so I'm guessing they won't boost me again just yet. Worth a call though.
DevilD
18 Jul 17#8
Find Virgin retentions to be totally incompetent. Ended up closing account and re-applying to get a "deal"
sirgader to DevilD
18 Jul 17#23
I had to do the same. Don't they get it costs them actually more?
Dragon32
18 Jul 17#9
That's it - another price hike on the way like they always do shortly after giving you a "free" speed boost.
Opening post
All comments (63)
Our package had increased and was set to go up to £55 from £45 now the promotional credits have run out. Was going to leave to join sky and retention's initially offered £42, but wanted £30...
Could have kept the £200mb for £35/month, but was told the 150mb package may be eligible for the 300mb upgrade down the line, plus I thought that there would inevitably be price increases regardless of what we agree to.
£30 for what we got is ok, but no new box offered - if you leave you would get around a 50% off any package offer, we just didnt have the time to go that far this year.
Just had a free upgrade from whatever it was before (76mb?), so I'm guessing they won't boost me again just yet.
Worth a call though.