10 steps to getting an S7 Edge for around half the retail price:
1. Click the ‘Get deal’ link
2. Ensure 'Perfectly fine' is selected
3. Choose your colour (all in stock at time of writing)
4. Go down to 'Pay your device in full', expand it
5. Choose the cheapest tariff - £15pm
6. Purchase it, delivered to your home (card address only) or an O2 store.
7. Once received, O2 will unlock it for free via My O2 > Account > Your device (https://mymobile.o2.co.uk/devicedetails) using IMEI number on the back of the phone.
8. Phone O2 on 202 (from your O2 SIM) or 0344 809 0202 and explain you've paid for the device in full and have changed your mind about the airtime and want to cancel within the 14 day cooling period. You might be charged a small fee for the number of days you had the contract (e.g. £15pm ÷ 30 days (50p) x number of days you had it before cancelling)
9. Ensure you get a cancellation confirmation (if not, call back).
10. You now have an unlocked S7 Edge in near perfect condition for around half the retail price of a new-new one (John Lewis £569.00, Samsung £599.00, Argos £639.95).
I did exactly these steps above a couple weeks ago when it was £50 more and would highly recommend. If you don't know: with O2 Refresh, the contract is split in two - device and airtime (the former you pay off, the latter you cancel). It reduced in price just yesterday when my friend was doing it - going to sell out fast I reckon!
Top comments
mikeoh
7 Apr 175#42
Ok so a word of warning about cancelling the airtime only contract. Just got off a 30 minute battle with a member of O2 retentions team who was adamant that since I had paid the device plan, I had essentially opted out of my 'change of mind' period and would have to pay for 30 days worth of airtime plan. This is not true and if you also find yourself here, please use the following from their T&C to help:
10.4: Subject to paragraph 12 below, if you cancel this Service Agreement during your 14 day Change-Your-Mind Period, any Equipment Agreement that you agreed to at the same time for the supply of any Equipment will also be cancelled unless you choose to pay in full for your Equipment in line with the terms of a Device Plan. Unless we tell you otherwise, w e'll bear the reasonable postage costs of returning the Equipment with all original parts and the original packaging...
The customer service guy kept reading point 10.2 and saying this was more valid since it comes first (which I said was irrelevant):
10.2 If you are cancelling under paragraph 10.1 you must return any Equipment that we supplied or sold you as part of this Agreement, undamaged, unlocked (i.e. free of security or software locks) with proof of purchase, in the original packaging and complete with all the original parts, within the Change-Your-Mind Period. You must return it through the channel you were sold it or through the methods described in our repair and returns policy. Check our Website, ask in an O2 shop or call customer service for details of our repair and returns processes. You'll be charged for Non-Returns.
When I asked him to read 10.4 aloud he was getting more confused with his opinion each time with bigger gaps, but insisting that that since I'd paid my device plan, I'd have to return the phone. Asked to speak to his manager (politely) and he "forewarned me" that the T&C could not be more black and white, I was definitely wrong and that the manager would agree. 5 mins later, he's back on the phone and his exact words were "well I've had a battle with the manager on your behalf for you and he eventually agreed to let you cancel it from tomorrow" then later said "it wasn't my decision". In other words, it became apparent he had misunderstood that part! That or he was sick of me (likely both).
Key bits: Stay polite and calm (even if they're getting annoyed and agitated), quote the appropriate bit of T&Cs, ask them to read that bit to you and if they still don't agree, ask for the manager.
donslibi
7 Apr 173#4
A bit misleading as this deal is for 2 grades lower not the same as the £351 deal lately.
All comments (170)
MAZ1991
7 Apr 17#1
Deal :smile:
anthony212
7 Apr 17#2
will I still have a 12 month o2 warranty after i cancel?
Chris4 to anthony212
7 Apr 171#7
Yes, it's only the airtime side of the contract that's been cancelled, the device is paid for just as you would from a shop and the warranty is valid.
Got mine a couple weeks ago and noticed no scratches. Very minor, if any. If you get it and don't want it, you can easily return it. I would say don't let that description put you off.
Ellassunshine
7 Apr 17#3
Now...that's a deal!
donslibi
7 Apr 173#4
A bit misleading as this deal is for 2 grades lower not the same as the £351 deal lately.
Bendown
7 Apr 17#5
Bargain, just too big for me. shame no deals on the standard 7. heat added though
donslibi
7 Apr 17#6
"Perfectly Fine phones have been a bit more loved, but are still working well.
They might have superficial scratches on the back, sides and screen but there will be no more than five deep scratches or chips up to 2mm in length. And you'll get a 12 month warranty to put your mind at ease."
erjin999
7 Apr 17#8
Purchased. Thanks OP!
donslibi
7 Apr 17#9
I'm ok with that, but this isn't the same deal as before where it was £351 for their 'perfect' grade.
Chris4
7 Apr 17#10
Indeed, and I never said it was. Praise to the OP for that deal, this is different, but practically the same. I think people will find there is very little difference between the two, and as I say, based on my experience, I would highly recommend the 'perfectly fine' because I couldn't see any scratches on mine. If you're not happy with the condition, it can easily be returned.
jjsm639
7 Apr 171#11
Good deal op well done, ignore the haters.
tawse57
7 Apr 171#12
I am not buying but heat for writing out such a detailed guide.
6moe66
7 Apr 17#13
any non edge deals? heat for this one :smiley:
agnostic to 6moe66
7 Apr 17#21
£273.99 for non edge S7
donslibi
7 Apr 171#14
"I did exactly these steps above a couple weeks ago when it was £50 more and would highly recommend"
Worth upgrading from a Note 4 to this? Much better?
louthepoo to mario999
7 Apr 17#17
I was going to ask the same question
MrDipdip
7 Apr 17#18
this is gonna get hot real quick was waiting for the g5 plus but this seems a better deal
Loveabargain99
7 Apr 17#19
Just to clarify is this a used phone?
twist
7 Apr 172#20
.... earlier? 3 months ago.
MrDipdip
7 Apr 17#22
quick question but does this affect your credit rating?
kingLAWZA
7 Apr 17#23
significant internal difference between this and edge? Personally I don't think the edge aesthetically is worth anything
quackstar84
7 Apr 172#24
Is almost perfect £321.99 and perfect £369.99?
rob585
7 Apr 171#25
So not like new as title says but actually perfectly fine......a little confusing but good write up....
krazyasif786
7 Apr 17#26
Select Almost perfect and it works out £321.99 ...£129.99 up front then 24•£8
quackstar84 to krazyasif786
7 Apr 17#28
Where does it say that please? I only see " £321.99 upfront £15.00 a month" on the "Pay for your device in full" section.
quackstar84
7 Apr 17#27
Hum I might wait for the release of the S8 and check S7 prices then. I figure they will carry on with this deal once they have more stock if they run out. Either way better than buying second hand from ebay so heated.
Mia_Sopheeya
7 Apr 17#29
if i'm not happy with the phone, can i return it?
happydeals
7 Apr 17#30
Thanks
jjsm639
7 Apr 17#31
Does anyone know because you cancel the airtime is the phone still under warranty.
jjsm639
7 Apr 17#32
Is the phone still under 02 warranty even though the airtime is cancelled.
MrDipdip to jjsm639
7 Apr 17#33
see comment #7
ihatebingo
7 Apr 17#34
scorchio :sunglasses:
ehsangreat
7 Apr 17#35
It says part of your order not available you can't check out at this time I guess that means out if stock? Heat added
Lashley
7 Apr 17#36
tempted to get this over the s8+, heat added
thegamingkinginfo
7 Apr 171#37
Shame about the 32GB :disappointed: Might have to go for the OnePlus 3
shanraja
7 Apr 17#38
Omg I missed this !!!!!!!!!!!!!!!!
shanraja
7 Apr 17#39
Which tariff please ?
jap1981
7 Apr 17#40
If I follow these steps and purchase the phone, does that mean that I've now got a phone and no contract - or do I keep my contract that I am on now before I've purchased the phone??
naseer_aziz
7 Apr 17#41
I returned my phone within 14 days .
Received 20 pounds goodwill gesture in return of O2 lies and bad customer service.
Worth a note that I am still waiting for my air time refund plus 109.99 upfront cost.
I believe already damge done to the credit rating.
Called about 7 to 10 times 02.
And atm issue is with resolver app.
Waiting to go to ombudsmen services.
So be aware if returning.
Heat added as deal is good.
mikeoh
7 Apr 175#42
Ok so a word of warning about cancelling the airtime only contract. Just got off a 30 minute battle with a member of O2 retentions team who was adamant that since I had paid the device plan, I had essentially opted out of my 'change of mind' period and would have to pay for 30 days worth of airtime plan. This is not true and if you also find yourself here, please use the following from their T&C to help:
10.4: Subject to paragraph 12 below, if you cancel this Service Agreement during your 14 day Change-Your-Mind Period, any Equipment Agreement that you agreed to at the same time for the supply of any Equipment will also be cancelled unless you choose to pay in full for your Equipment in line with the terms of a Device Plan. Unless we tell you otherwise, w e'll bear the reasonable postage costs of returning the Equipment with all original parts and the original packaging...
The customer service guy kept reading point 10.2 and saying this was more valid since it comes first (which I said was irrelevant):
10.2 If you are cancelling under paragraph 10.1 you must return any Equipment that we supplied or sold you as part of this Agreement, undamaged, unlocked (i.e. free of security or software locks) with proof of purchase, in the original packaging and complete with all the original parts, within the Change-Your-Mind Period. You must return it through the channel you were sold it or through the methods described in our repair and returns policy. Check our Website, ask in an O2 shop or call customer service for details of our repair and returns processes. You'll be charged for Non-Returns.
When I asked him to read 10.4 aloud he was getting more confused with his opinion each time with bigger gaps, but insisting that that since I'd paid my device plan, I'd have to return the phone. Asked to speak to his manager (politely) and he "forewarned me" that the T&C could not be more black and white, I was definitely wrong and that the manager would agree. 5 mins later, he's back on the phone and his exact words were "well I've had a battle with the manager on your behalf for you and he eventually agreed to let you cancel it from tomorrow" then later said "it wasn't my decision". In other words, it became apparent he had misunderstood that part! That or he was sick of me (likely both).
Key bits: Stay polite and calm (even if they're getting annoyed and agitated), quote the appropriate bit of T&Cs, ask them to read that bit to you and if they still don't agree, ask for the manager.
Balb0wa
7 Apr 17#43
Gone for this, phone comes tomorrow, is it worth putting the sim in for a few days then cancelling?
How long does unlocking take?
krazyasif786
7 Apr 17#44
Follow the steps ...
10 steps to getting an S7 Edge for around half the retail price:
1. Click the ‘Get deal’ link
2. Ensure 'Perfectly fine' is selected
3. Choose your colour (all in stock at time of writing)
4. Go down to 'Pay your device in full', expand it
5. Choose the cheapest tariff - £15pm
6. Purchase it, delivered to your home (card address only) or an O2 store.
7. Once received, O2 will unlock it for free via My O2 > Account > Your device (https://mymobile.o2.co.uk/devicedetails) using IMEI number on the back of the phone.
8. Phone O2 on 202 (from your O2 SIM) or 0344 809 0202 and explain you've paid for the device in full and have changed your mind about the airtime and want to cancel within the 14 day cooling period. You might be charged a small fee for the number of days you had the contract (e.g. £15pm ÷ 30 days (50p) x number of days you had it before cancelling)
9. Ensure you get a cancellation confirmation (if not, call back).
10. You now have an unlocked S7 Edge in near perfect condition for around half the retail price of a new-new one (John Lewis £569.00, Samsung £599.00, Argos £639.95).
ehsangreat
7 Apr 17#45
Just order one as above how long unlock takes plz? Because bought for wife she is on 3.
fishmaster
7 Apr 171#46
Logical thinking, it's what so many people lack in this modern world. What I'm saying is this is a redundant question.
realdeals
7 Apr 17#47
Snapdragon :confused: not for me the Exynos version is by far superior.
alf.huckam
7 Apr 17#48
anyone know why when I click on my basket it's saying I can't purchase just now as something in my basket is out of stock?
realdeals
7 Apr 17#49
I would personally get a brand new one at e-global 2 year warranty unlocked, Exynos £422.
steviedee
7 Apr 17#50
Works a treat.. did it with an iPhone deal :wink:
realdeals
7 Apr 171#51
The deals done then oos.
teggl97
7 Apr 17#52
Good deal but make sure to ring and ring and ring to confirm they cancel. O2 is a cancer.
x80ssm
7 Apr 17#53
i heard this effects ur credit score?
aj2001
7 Apr 17#54
Earlier? When?
You cant get speakers anymore now can you?
Can you please give more info if this is stil available with speakers etc then that will be cool.
ezzer72
7 Apr 17#55
You essentially mean your budget is £300, not £800 then?
dezontk
7 Apr 171#56
Not once it's been cancelled (the contract airtime part).
mikeyfive
7 Apr 171#57
Great deal if it works out... I'd definitely factor in the first month's line contract and the possible repercussions on your credit rating.
... and the **** ache of having to talk to O2, then talk to them again, then again, then again when they fail to send you the email you asked for confirming cancellation, then again when you get your next months bank statement only to find they've billed you another month line, etc etc etc.
mario999
7 Apr 17#58
OOS unless pink is your thing.
Jaybeam
7 Apr 171#59
I think this is all going to end in tears!
fishmaster
7 Apr 17#60
Bonus of Snapdragon is you'll be able to update the phone long after Samsung have given up on it.
soulhunter123777
7 Apr 171#61
Anyone who thinks this is remotely a good deal is out of their mind. There are so many things wrong with this deal that it's hard to count. But let's try anyway:
1. There's previously been a brand new phone available for a cheaper price.
2. The "O2 Refresh" model is a complete con and you stand a very high chance of being massively overcharged - just read some of the comments in this thread and in the thread I linked above to see what I mean. Then you have a massive battle with incompetent uneducated halfwit support agents trying to claw your money back.
3. O2's blatantly manipulative marketing; calling something "Perfectly Fine" when it is, in fact, a "Grade C" quality product.
Anyone who actually supports this crap deserves to be mucked around.
abhijitdash123
7 Apr 17#62
Good deal for those who are not worried about their credit rating. Not a good deal for others.
alf.huckam
7 Apr 17#63
That's not a S7 edge.
adsthompson
7 Apr 17#64
Cold title says like new then you put select perfectly fine. They are two different options. Misleading
snappyfish
7 Apr 17#65
Why?
MrDipdip
7 Apr 17#66
keep in mind that deal was 3 months ago and this has been the next best deal for an s7 edge to date which is why it is hot. O2 can try an claw money but due to there terms and conditions and if your persistant they can't.
Also you are able to return the phone if it is not up to your standard.
To me I think this is a pretty good deal for an s7 edge but each to there own I guess....
MrDipdip
7 Apr 17#67
I meant if you cancel the airtime but I've found out it doesn't
vassy4u
7 Apr 17#68
It will have an impact. I recently checked my credit report and was shocked to see all my o2 contracts (refresh deal) that i cancelled were mentioned. Guess they do a credit check prior to accepting the order.
Helpful
7 Apr 17#69
For those considering this deal, please note "Perfectly Fine" is defined as the following on the O2 web site:
Perfectly Fine phones have been a bit more loved, but are still working well.
"They might have superficial scratches on the back, sides and screen but there will be no more than five deep scratches or chips up to 2mm in length. And you'll get a 12 month warranty to put your mind at ease. "
Voted cold due to possibility of having up to 5 deep scratches or chips (even if less than 2mm in length).
It may be worth thinking about buying the "Perfect" version for £70 more.
MrDipdip
7 Apr 17#70
yes they will do a credit checkall providers do when going into a contract but I found out it will only go bad on your credit rating if you miss payments. If you cancel within 14 days it will show up they've done a credit check on your account but that's about it.
benezekiel58
7 Apr 17#71
what happens regarding warranty ? does unlocking invalidate warranty terms ?
ADIDASADDICT
7 Apr 17#72
Cold . Not an s8 plus
robo989
7 Apr 17#73
Blame liberalism.
robo989
7 Apr 172#74
Poor humour.
No "like" awarded
Umillion
7 Apr 17#75
The 10.2 customer is the one who would have cancelled everything and returning their handset etc within the cooling off period. If they didn't return the goods they'd be charged for the product.
The 10.4 customer is the one who would have been following the hukd deal and was to keep the handset and pay for handset in full.
Both the above terms have the same pay out clause. You keep device = you pay for it. If you cancel within 14 days and return handset etc then that = You don't pay.
When the chap was reading out 10.2, payment wise there isn't any difference. Either way you only pay for device.
helal94
7 Apr 17#76
Will it work for the ones marked 'like new'
KieranRMCFB97
7 Apr 17#77
All out of stock now unfortunately
realdeals
8 Apr 17#78
Who told you that?
Dev only started on the Sd S7E in dec The Exynos had dev months before that.
Plus the Exynos is way better on battery and faster, quite a bit faster.
BenderRodriguez
8 Apr 17#79
Sounds like a lot of hassle for ebay price.
robo989
8 Apr 17#80
I'm guessing but maybe because custom ROM builders don't have sources for Samaung/Exynos builds.
I could be taking crap though and the above might not be relevant or true :stuck_out_tongue:
pheyshunt1
8 Apr 171#81
Yeah so basically you need to keep the sim card in the phone for some time, make at least one call with it. Then 24 hours after that call up and request an unlocking code. What is happening here is that they are matching your SIM card with the phone IMEI number. Then unlocking can take place and should only take max a few days. Done this before, doing this for a second time.
pheyshunt1
8 Apr 17#82
You do realise that the brand new version was the S7 without the edge. It has a price difference of about £150. I'm personally selling my S7 to o2 refresh and then paying the extra £97 for the S7 Edge. The description of 'Like New' mentions some scratches, however, it may not have any scratches, and if you are not satisfied with the product, you can return it within 14 days, or if you want to try your luck again, you can exchange it within the 14 days. I've ordered 2 S7s from o2 refresh before, brand new and used, both of them were indistinguishable apart from the fact that I left a sticker on the back of one of them to tell the difference between them.
plewis00
8 Apr 17#83
It doesn't matter now but it says 'like new' in the title and it's for 'perfectly fine' (grade B/C). It doesn't matter if people got good condition phones, the 'like new' bit is still misleading.
thespiderpig
8 Apr 17#84
Looks like gold may be in and out of stock, it just let me put one in my basket and get to the delivery page.
I can't decide whether to risk having scratches on the screen !
Balb0wa
8 Apr 17#85
mine should be here in 1-2 hrs
Lashley
8 Apr 171#86
No, I can afford the s8+ easily, I just don't see any reason for getting that over the s7 edge other than the screen.
Please decipher that sentence there too, this is a fun game we're playing
fishmaster
8 Apr 171#87
What do you mean who told me that? Nougat ROM for the S6 is a port, do you know why Devs had to port? Because Samsung developed Exynos and it's oh why am I'm bothering just read this and educate yourself...
"Qualcomm releases always up to date source code which is needed to get all components of their platform working on aosp.
Samsung does nothing."
Hence why a Qualcomm based SOC is better for development than Exynos by Samsung and therefore the longevity of the platform is preserved for future Android updates.
Balb0wa
8 Apr 171#88
Mines come, shocked at the amount of scratches and dents , a big fat 0, this is pristine ! not bad for £297
Balb0wa
8 Apr 17#89
do you have to activate the sim? emergency calls only on mine
Balb0wa
8 Apr 17#90
turns out there is a bar on my phone, they are saying i have to return it!!
SD may be better for development If there was some on the S7 SD varrient :stuck_out_tongue:
And there ain't anything to talk about, so where you going to get your updates from when the Devs own Exynos's :laughing:
Exynos on the other hand ROMs a plenty from June kernels too.
And the favoured device since they been kicking SD's butt
So disappear with you Qualcomm bias.
They can't even build their own chip and have to run to Samsung after the SD 810 debacle :wink:
Lastly When Samsung has finished as you put it, that is going to put the device well over 3 years old as the S6 is still receiving updates now.
Who' is going care or to still have the device at that point? Most would have moved on to the S8 or 9 :stuck_out_tongue:
thespiderpig
8 Apr 17#92
What a nightmare, I hope the new one they send is as good condition as your one.
Balb0wa
8 Apr 17#93
well, after 3 chats with different people on chat, and 1 hour later, and i missed the grand national,they said i had to ring 02 !! the nice lady on the phone said she can unbar it, then i said can you unlock it for me as well, she said yes. so i will see how it turns out !
thespiderpig
8 Apr 17#94
sounds promising then :-) Good luck
Balb0wa
8 Apr 17#95
well, after 3 people telling me different things at 02, not sure if i should believe 4th person,haha.
charltonfan1
9 Apr 17#96
Why has this expired?
thespiderpig
9 Apr 171#97
It shows out of stock when you add to the basket.
fishmaster
9 Apr 17#98
I'm no fool dude. Arrogance is no pretence for knowledge, which you're lacking.
Exynos closed platform
Qualcomm open platform
People do keep and will keep phones like the S6 and buy second hand. You won't get Android O, P etc on an S6 because Samsung won't have created the OS for that platform. On Qualcomm devs can develop for as long as they like until the hardware can't cope.
You don't debate with people who you arrogantly term fools when you don't like what they have to say I imagine as you don't like hearing a valid difference of opinion. I definitely don't have a Qualcomm bias, I have an Exynos based S6, assumption makes a fool out of you.
Qualcomm is SOC for longevity that's definite. Exynos in the S8 is faster than the Snapdragon 835, perhaps you need to learn how to form a balance of opinion.
Balb0wa
9 Apr 17#99
Mine still not working with the sim :-(
realdeals
9 Apr 17#100
Who keeps a phone over 3 years? You!
Samsung will support the device into N and the way things are going P too, so a custom rom that will destroy the camera quality will not be required.
Arrogance lol, you told me to educate myself, now your trying to back track and talking about debating. Pick your fights better dude, you ain't telling me nothing I don't know already I was using XDA before android existed.
Dude your just talking theory the thread is on the S7E (not the S6) and the is no Dev on the S7E SD variant so what you are saying just does not apply here.
The S8 is here and the migration to that device will soon start, so good luck trying to get O never mind P on the SD Variant when other people are looking to buy the S9 &10.
Chris4
9 Apr 17#101
Nice, glad yours turned out good too!
Hey guys, sorry you're having problems. I had the same issue when I got mine, but assumed it was a one-off. My SIM wasn't working. I put in a request to unlock the phone and got this back: "The IMEI number you have given us is currently barred". So I phoned O2 and they got it unbarred, and all was well. So, Balb0wa, and anyone else who experiences this - try the unlock (step 7 above) and if they say it's barred, phone O2 and get it unbarred and all will be well.
jjsm639
10 Apr 17#102
Have you managed to sort your phone out yet.
Balb0wa
10 Apr 17#103
Rang them up this morning, they are putting the unbar through again, then they willl do the unlock.
She said it was 1 working day, and thats why it hadnt gone through, hmmmm.
Then she says she marked it as priority, and would be done in the next 3 hrs.
Hope i dont have to send it back, its a very nice phone, i had S6 before.
fishmaster
10 Apr 17#104
Who keeps a phone over 3 years? Many people do.
Who buy phones over 3 years old? Many people do
How do I know because I'm in the business of selling refurbished IT equipment and phones.
As for backtracking, I haven't gone back on anything I said, you could look up the word backtracking and find out what it really means though.
I'm talking theory that applies to reality, the reality is that UK based S7 and S7 Edge use Exynos 8890 as does the S8 use Exynos 8895, there are Snapdragon versions but since the S6 the UK has got Exynos based SOCs in Samsung phones.
I wasn't aware I was picking a fight with anyone, you're the aggressive, so well done we definitely aren't going to agree.
jeeves
10 Apr 17#105
Got mine just now. Spotless with not a single scratch and looking at the charging port, I don't think it's even been charged once yet.
Spoke to customer services, paid off the device but the agent said airtime will only be cancelled after 30 days.
Had this from them before with my previous refresh. Just sent a complaint to O2 and like before i'm sure they'll cancel it immediately and give me a £10 credit
erjin999
10 Apr 17#106
Mines arrived earlier today. Logged in to O2 after putting sim in the phone and dialing 202 for about 3 seconds so it would register, then requested unlock in "my account".
Rang up about an hour later (unlock code takes 24 hours apparently) and spoke to agent who said contract will be cancelled tomorrow. I had told him I got a better offer of airtime elsewhere.
The phone itself has a tiny scuff mark on the top by the second noise cancelling microphone. Thats it. No other marks/scratches. I am quite happy with that.
Thanks again OP.
Zak_K
10 Apr 17#107
Are you sure you'll receive the unlock code even though you've canceled your airtime?
jap1981
10 Apr 17#108
Yes I know - but what I am asking is that after I have purchased the phone and cancelled the airtime am I left with with a phone but no contract?
Crossbow
10 Apr 17#109
Once you put in an unlock request, you're guaranteed to get it (unless you cancel the entire purchase).
Crossbow
10 Apr 17#110
Once you pay off the device plan in full, cancel the airtime & get your unlock code you can do as you please with it - put in ANY sim you like from ANYnetwork: contract, PAYG or whatever else exists.
Balb0wa
10 Apr 17#111
Mines still not sorted, they say 10am tomorrow, they have given me £10 credit, not sure what good that will do if i cancel!
realdeals
10 Apr 17#112
Since your in the business then you should know anyone can purchase an Exynos version. There are loads of sellers on the internet.
Since your in the business you would know that anyone who wanted dev since the release of the S7 would have bought an Exynos because there has been NO dev on the SD variant, that dude is FACT.
Time for you to educate yourself with facts and stop telling about your business.:stuck_out_tongue:
Oh I don't anyone who buy a phone over 3 years old to flash a ROM.
And I just don't get all the waffling on about what is used in the UK , it all meant nothing read it again you will see.
jjsm639
10 Apr 17#113
Why can't you two just give it up, your like a pair of old women, bicker, bicker bicker.
hasan6958
10 Apr 17#114
Damn, decided I wanted it and now it's out of stock/can't checkout. Any idea how long they take to usually come back in?
sam1981
10 Apr 17#115
Mine arrived today, some very minor blemishes, but overall great condition. Didn't realise it wouldn't come with a charger though. :smirk:
fishmaster
10 Apr 17#116
OK :smiley:
Meanwhile most people just buy UK phones and possibly most of them never touch a custom ROM, so we could just debate that we're having a stupid debate here all said and done.
Zak_K
11 Apr 17#117
Can someone recommend a wireless charger for this handset please.
Balb0wa
11 Apr 17#118
Mines still not sorted, got a bloke from fraud team ringing me in 10 mins, they cant remove the bar, they have sold me a barred handset which is ilegal ;-) the lady on the phone reckons they will send me a brand new one out now. hmmm
Still dont believe a word they say mind.
Balb0wa
11 Apr 17#119
Fraud man rang me, says the bar will be lifted in 24 hrs !!! these people are cowboys !!! ive sent an email to the exec team, they are looking into it all.
JohnnyUtah
11 Apr 171#120
"A great range of phones, for less. That's what you get with Like New. Our second hand phones are checked over and securely wiped, so you get a clean slate. If you change your mind, you'll get 14 days to return it just like a new phone."
Seem yours didn't get the full O2 treatment.
jeeves
11 Apr 17#121
just send an email to their complaints department , they'll get back to you within a few hours just like they did with me and will most probably sort it . Don't bother with their cs team, most of them are clueless!
hayyry
11 Apr 17#122
Just rang 02 and they said they can not cancel the airtime as the payment for the phone is not showing up on their system despite the fact I bought the phone on the 7th and is showing as sent on my bank account. They said it can take up to 5 days to show up on their system and can not cancel it until then.... Is this normal???
MrDipdip
11 Apr 17#123
so I just picked mine up from the store and they sent me a type c USB cable instead of micro USB *sigh* nice one o2
sam1981
11 Apr 17#124
I bought mine on Friday and cancelled this morning without a problem. In fact, as I was phoning on my new phone and sim they literally cut my phone off as we were speaking - had to call back on another phone to confirm it'd all gone through. :neutral_face:
naseer_aziz
11 Apr 17#125
Wt is their exec team email .
Please help and 100 precent agreed O2 cs is not good.
ZSW32
11 Apr 17#126
Worked fine for me.
Ordered the phone on Saturday, it arrived on Monday, I activated the sim straightaway and then logged in to the O2 app and requested the unlock code. I then called O2 and asked them to cancel the contract immediately, the adviser was really helpful and cancelled the line whilst I was on the phone. I was unsure if i'd still receive the unlock code but it arrived via email today, so I am very happy!
milesyboy1
12 Apr 17#127
For those of you who's phone has arrived - can I ask what came as part of the package (box, headphones, sim tool, etc)?
sam1981
12 Apr 17#128
Phone and USB cable only (wrong one too)
Balb0wa
12 Apr 171#129
Phone and usb cable, cable right one :-) , phone sorted now!!!!
Balb0wa
12 Apr 171#130
Ive had £30 credit applied to my account, not sure what good it is if im leaving! Can i buy a charger with it? lol
Balb0wa
12 Apr 17#131
No idea where the credit shows in the account either
sbang
12 Apr 17#132
Just noticed this is expired, but it still seems available to me (looking at 500mb with £129.99 upfront). Am I missing something?
Thanks!
Balb0wa
12 Apr 17#133
They all say 297 upfront for the 15 contract
Crossbow
12 Apr 17#134
Just a case of back in stock again at O2, without the thread being unexpired.
thespiderpig
12 Apr 17#135
Try going to the basket with the item and proceeding, mine shows :
You can’t checkout just yet.
You can try editing your basket below.
Part of your order is now out of stock.
Remove or replace the marked items below to continue.
You'll be able to tell straightaway if in stock or not from the main page itself (after selecting Perfectly Fine if necessary):
thespiderpig
12 Apr 17#137
Thanks
quackstar84
12 Apr 171#138
Seems this would have been worth the gamble. I'll wait till they are back in stock again or might even wait till the samsung s8 is released then see if the s7 price is decreased... if not they will have thousands in stock anyhow. I just bought one off ebay which turned out to be a fake so i'll be sending it back. Also if you buy one off ebay the seller could report it as stolen or lost to get an insurance payout for it and then you have a barred phone anyhow. This seems like the ideal way to buy an samsung s7. So cheers chris4 for sharing it.
jnobel
12 Apr 17#139
I had a 20 minute battle, but the cs rep would not budge. He just kept telling me that the 14 day period did no longer apply because I paid off the equipment. I gave up. Will call back tomorrow...
"How much does it cost to end your contract early on O2 Refresh? What do you charge for the leftover Airtime Plan?
With O2 Refresh, there’s no penalty for ending your contract early. All you have to do is pay off the balance of your Phone Plan. There’s no termination charge for ending your Airtime Plan once you’ve settled your Phone Plan."
Balb0wa
13 Apr 172#141
Just cancelled mine, 9 min 58 on the phone, she was brilliant, best service ive had yet at 02,haha.
6 minutes was chatting about the phone and vr goggles and wireless chargers.
usenetz
13 Apr 172#142
So that's why the queue is so long. :laughing:
Balb0wa
13 Apr 17#143
Anyone else suffering from this? i am, didn't get it on my s6.
when the wi fi is on my phone, it makes my home broadband hang now and again, its been driving me crackers !
i got mine today, totally dead wont power on, no light even when plugged into charger
gave up trying to speak to o2 after waiting 15mins on hold.. will
try again tommorow unless anyone knows how to kick it into life?
usenetz
13 Apr 17#145
It may be completely flat battery so leave charger plugged-in and it may take charge then try to power-on after a few hours.
atbirkin
13 Apr 17#146
As the device is paid off in full, am I able to do this more than once using the same (airtime bundle and) number before cancelling? For this price I could buy one as a gift too. I just don't want to keep running credit checks. In theory, if that is the case there would be no limit to how many times you could buy a better value handset like this.
quackstar84
13 Apr 17#147
The lithium battery safety device may have kick in and put the battery in sleep. Or the phone it self might be faulty.
usenetz
14 Apr 17#148
Well what an horrendous experience this is dealing with incompetent O2 staff trying to work with poor O2 systems on a product they appear to have little knowledge of. My order shows as Refresh but when the SIM was activated it showed as a SIM-only tariff and has never been on a Refresh even though the order advises it is.
The staff:
tried to disconnect my other main O2 number on same account
issued PAC when I said I wanted to cancel airtime
insisted on 30 days notice
refused to pass me to supervisor "None in today"!
repeatedly failed to cancel airtime "Oh! he cancelled the cancellation by mistake"
on-hold for 40 minutes
"Are you just trying to get a cheap handset without paying airtime?"
3 days and finally managed to get disconnected "as a gesture of goodwill".
I now await the Direct Debit mess, credit control entries, etc.
I used to recommend O2 specially because of their excellent customer service but now see that has deteriorated to a very sorry state.
[Edit] I should just add my thanks to the OP @Chris4 and say as the S7 itself is a great fast responsive handset, with a beautiful big screen and a joy to use. Just a shame Samsung ditched the IR blaster.
Balb0wa
14 Apr 17#149
That happened to me about it being down as sim only, she said in 10 years of service, she hadn't seen it before,hmmm.
jsm639
14 Apr 17#150
How much life are people getting out of their s7 phone, not sure if mine is a duffer, getting one day out of it on general use.
MrDipdip
14 Apr 17#151
maybe it depends on who you talk to, I was literally on the phone for no more than 5mins but I still await my cancellation confirmation
Got my cancellation email while i was still on the phone to her :-)
motherwellmum
20 Apr 17#154
is it best to wait until the phone is unlocked before phoning to cancel airtime. I requested to have phone unlocked 2 days ago, how will I know it's been unlocked?
Thanks
Balb0wa
20 Apr 171#155
They send you a code by email, within 24 hours, you have to type it in, it then says unlocked ;-)
Balb0wa
20 Apr 17#156
A new rom came out a few days ago on 02, didnt find it by looking on the phone, it only came up on smart switch on the pc.
quackstar84
20 Apr 17#157
Hum still no new stock. Wonder if they are altering their policy before selling more? although they do have iphones in.
Sp0oner
20 Apr 17#158
My Son wants this deal too, is there any way of alerting for new stock or just checking manually daily?
Priority101
20 Apr 17#159
Loving this phone - immaculate condition :smiley:
However currently im failing to cancel the airtime. The lady on the line said i had to either return the phone or i had to give 30 days notice.
Anyone got any advice or useful tips?
jjsm639
20 Apr 17#160
I got the same as you, I got really sick of arguing with them in the end and accepted the notice period, I will be ringing to do further battle with them though, once my patience has recovered. I did sense that this was their standard response to people cancelling airtime.
Priority101
21 Apr 17#161
Called back this morning.
One redirect.
One small argument about 10.4 being for sim only contracts (?!)
One small discussion about having to return the phone.
Stayed calm. Stayed polite. Just kept saying about 10.4 applying and that i've paid off the phone already.
Then 5 minutes on hold while they checked with Amy in the disconnections department.
Then...
"I don't know why they told you yesterday that you had to give 30 days notice. I'll cancel it immediately."
Now i just wait to see what hideous amount they put tgrough the dd and look forwards to the calls that follow :smiley:
dark_shadow
21 Apr 17#162
Damn knew I should have bought this few weeks back, my LG has died :disappointed:
MacGyverUS
21 Apr 17#163
Just ask them to switch yours to PAYG and send out a new PAYG sim card. Once the sim card is shipped, your contract is automatically closed. Ignore that stupid 30 days notice period as they want your money!
quackstar84
21 Apr 17#164
Sent it back so I can buy it =( still none in stock lol. Hope you figure it out mate.
ikduncan
21 Apr 17#165
anyone any advice tips on how long unlock takes?
finally got a working handset today and requested unlock online this afternoon.
says up to 7 days..hoping for sooner..
Balb0wa
7 May 17#166
Just had an email bill for this month £257, haha, should be a good phone call, paid phone in full, cancelled within a week and got cancellation email.
Balb0wa
7 May 17#167
My tariffs - Early Termination (VAT Not Applicable) : 06 May 17 - 06 Apr 19
287.50
My monthly extras
0.00
What I've used
Calls
0.00
Messages
0.00
Mobile internet browsing and downloads
0.00
Other charges & credits
-30.00
Total before VAT
257.50
VAT
0.00
Total new charges 257.50
Total amount due
£257.50
Balb0wa
9 May 17#168
Thanks for your email.
I’m sorry your bill is incorrect, I’ve arranged for a credit of £287.50 to be applied to the account to clear the termination charges. You’ll receive a revised bill tomorrow showing £30 in credit. I’ve arrange for this to be returned to your bank in the next ten working days.
Kind regards
Michaela Wilkinson | O2
Balb0wa
9 May 17#169
So i think , ive made £15 on this deal ;-) and got a S7 edge for £297.99 , cant see me doing same again in a few yrs time, all the hassle ive had !
mohass
9 May 17#170
The worst company in the world!
Got sent a faulty phone. Returned it 3 weeks ago and still no refund. They are still taking money out my account for line rental.
Spent hours on the phone with each person sounding more convincing than the other.
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
1. Click the ‘Get deal’ link
2. Ensure 'Perfectly fine' is selected
3. Choose your colour (all in stock at time of writing)
4. Go down to 'Pay your device in full', expand it
5. Choose the cheapest tariff - £15pm
6. Purchase it, delivered to your home (card address only) or an O2 store.
7. Once received, O2 will unlock it for free via My O2 > Account > Your device (https://mymobile.o2.co.uk/devicedetails) using IMEI number on the back of the phone.
8. Phone O2 on 202 (from your O2 SIM) or 0344 809 0202 and explain you've paid for the device in full and have changed your mind about the airtime and want to cancel within the 14 day cooling period. You might be charged a small fee for the number of days you had the contract (e.g. £15pm ÷ 30 days (50p) x number of days you had it before cancelling)
9. Ensure you get a cancellation confirmation (if not, call back).
10. You now have an unlocked S7 Edge in near perfect condition for around half the retail price of a new-new one (John Lewis £569.00, Samsung £599.00, Argos £639.95).
I did exactly these steps above a couple weeks ago when it was £50 more and would highly recommend. If you don't know: with O2 Refresh, the contract is split in two - device and airtime (the former you pay off, the latter you cancel). It reduced in price just yesterday when my friend was doing it - going to sell out fast I reckon!
Top comments
10.4: Subject to paragraph 12 below, if you cancel this Service Agreement during your 14 day Change-Your-Mind Period, any Equipment Agreement that you agreed to at the same time for the supply of any Equipment will also be cancelled unless you choose to pay in full for your Equipment in line with the terms of a Device Plan. Unless we tell you otherwise, w e'll bear the reasonable postage costs of returning the Equipment with all original parts and the original packaging...
The customer service guy kept reading point 10.2 and saying this was more valid since it comes first (which I said was irrelevant):
10.2 If you are cancelling under paragraph 10.1 you must return any Equipment that we supplied or sold you as part of this Agreement, undamaged, unlocked (i.e. free of security or software locks) with proof of purchase, in the original packaging and complete with all the original parts, within the Change-Your-Mind Period. You must return it through the channel you were sold it or through the methods described in our repair and returns policy. Check our Website, ask in an O2 shop or call customer service for details of our repair and returns processes. You'll be charged for Non-Returns.
When I asked him to read 10.4 aloud he was getting more confused with his opinion each time with bigger gaps, but insisting that that since I'd paid my device plan, I'd have to return the phone. Asked to speak to his manager (politely) and he "forewarned me" that the T&C could not be more black and white, I was definitely wrong and that the manager would agree. 5 mins later, he's back on the phone and his exact words were "well I've had a battle with the manager on your behalf for you and he eventually agreed to let you cancel it from tomorrow" then later said "it wasn't my decision". In other words, it became apparent he had misunderstood that part! That or he was sick of me (likely both).
Key bits: Stay polite and calm (even if they're getting annoyed and agitated), quote the appropriate bit of T&Cs, ask them to read that bit to you and if they still don't agree, ask for the manager.
All comments (170)
Got mine a couple weeks ago and noticed no scratches. Very minor, if any. If you get it and don't want it, you can easily return it. I would say don't let that description put you off.
They might have superficial scratches on the back, sides and screen but there will be no more than five deep scratches or chips up to 2mm in length. And you'll get a 12 month warranty to put your mind at ease."
http://www.hotukdeals.com/deals/brand-new-samsung-galaxy-s7-32gb-black-gold-pink-o2-refresh-deal-288-with-code-free-2583483
Deal was also for Edge.
Received 20 pounds goodwill gesture in return of O2 lies and bad customer service.
Worth a note that I am still waiting for my air time refund plus 109.99 upfront cost.
I believe already damge done to the credit rating.
Called about 7 to 10 times 02.
And atm issue is with resolver app.
Waiting to go to ombudsmen services.
So be aware if returning.
Heat added as deal is good.
10.4: Subject to paragraph 12 below, if you cancel this Service Agreement during your 14 day Change-Your-Mind Period, any Equipment Agreement that you agreed to at the same time for the supply of any Equipment will also be cancelled unless you choose to pay in full for your Equipment in line with the terms of a Device Plan. Unless we tell you otherwise, w e'll bear the reasonable postage costs of returning the Equipment with all original parts and the original packaging...
The customer service guy kept reading point 10.2 and saying this was more valid since it comes first (which I said was irrelevant):
10.2 If you are cancelling under paragraph 10.1 you must return any Equipment that we supplied or sold you as part of this Agreement, undamaged, unlocked (i.e. free of security or software locks) with proof of purchase, in the original packaging and complete with all the original parts, within the Change-Your-Mind Period. You must return it through the channel you were sold it or through the methods described in our repair and returns policy. Check our Website, ask in an O2 shop or call customer service for details of our repair and returns processes. You'll be charged for Non-Returns.
When I asked him to read 10.4 aloud he was getting more confused with his opinion each time with bigger gaps, but insisting that that since I'd paid my device plan, I'd have to return the phone. Asked to speak to his manager (politely) and he "forewarned me" that the T&C could not be more black and white, I was definitely wrong and that the manager would agree. 5 mins later, he's back on the phone and his exact words were "well I've had a battle with the manager on your behalf for you and he eventually agreed to let you cancel it from tomorrow" then later said "it wasn't my decision". In other words, it became apparent he had misunderstood that part! That or he was sick of me (likely both).
Key bits: Stay polite and calm (even if they're getting annoyed and agitated), quote the appropriate bit of T&Cs, ask them to read that bit to you and if they still don't agree, ask for the manager.
How long does unlocking take?
10 steps to getting an S7 Edge for around half the retail price:
1. Click the ‘Get deal’ link
2. Ensure 'Perfectly fine' is selected
3. Choose your colour (all in stock at time of writing)
4. Go down to 'Pay your device in full', expand it
5. Choose the cheapest tariff - £15pm
6. Purchase it, delivered to your home (card address only) or an O2 store.
7. Once received, O2 will unlock it for free via My O2 > Account > Your device (https://mymobile.o2.co.uk/devicedetails) using IMEI number on the back of the phone.
8. Phone O2 on 202 (from your O2 SIM) or 0344 809 0202 and explain you've paid for the device in full and have changed your mind about the airtime and want to cancel within the 14 day cooling period. You might be charged a small fee for the number of days you had the contract (e.g. £15pm ÷ 30 days (50p) x number of days you had it before cancelling)
9. Ensure you get a cancellation confirmation (if not, call back).
10. You now have an unlocked S7 Edge in near perfect condition for around half the retail price of a new-new one (John Lewis £569.00, Samsung £599.00, Argos £639.95).
You cant get speakers anymore now can you?
Can you please give more info if this is stil available with speakers etc then that will be cool.
... and the **** ache of having to talk to O2, then talk to them again, then again, then again when they fail to send you the email you asked for confirming cancellation, then again when you get your next months bank statement only to find they've billed you another month line, etc etc etc.
1. There's previously been a brand new phone available for a cheaper price.
2. The "O2 Refresh" model is a complete con and you stand a very high chance of being massively overcharged - just read some of the comments in this thread and in the thread I linked above to see what I mean. Then you have a massive battle with incompetent uneducated halfwit support agents trying to claw your money back.
3. O2's blatantly manipulative marketing; calling something "Perfectly Fine" when it is, in fact, a "Grade C" quality product.
Anyone who actually supports this crap deserves to be mucked around.
Also you are able to return the phone if it is not up to your standard.
To me I think this is a pretty good deal for an s7 edge but each to there own I guess....
Perfectly Fine phones have been a bit more loved, but are still working well.
"They might have superficial scratches on the back, sides and screen but there will be no more than five deep scratches or chips up to 2mm in length. And you'll get a 12 month warranty to put your mind at ease. "
Voted cold due to possibility of having up to 5 deep scratches or chips (even if less than 2mm in length).
It may be worth thinking about buying the "Perfect" version for £70 more.
No "like" awarded
The 10.4 customer is the one who would have been following the hukd deal and was to keep the handset and pay for handset in full.
Both the above terms have the same pay out clause. You keep device = you pay for it. If you cancel within 14 days and return handset etc then that = You don't pay.
When the chap was reading out 10.2, payment wise there isn't any difference. Either way you only pay for device.
Dev only started on the Sd S7E in dec The Exynos had dev months before that.
Plus the Exynos is way better on battery and faster, quite a bit faster.
I could be taking crap though and the above might not be relevant or true :stuck_out_tongue:
I can't decide whether to risk having scratches on the screen !
Please decipher that sentence there too, this is a fun game we're playing
https://www.xda-developers.com/samsung-exynos-and-aosp-explained-a-story-of-betrayal/
"Qualcomm releases always up to date source code which is needed to get all components of their platform working on aosp.
Samsung does nothing."
Hence why a Qualcomm based SOC is better for development than Exynos by Samsung and therefore the longevity of the platform is preserved for future Android updates.
The reality not the theory.
SD forum
https://forum.xda-developers.com/galaxy-s7/samsung-galaxy-s7-roms-kernels-recoveries--other-development-snapdragon
Next to nothing
Exynos forum
https://forum.xda-developers.com/galaxy-s7/development
SD may be better for development If there was some on the S7 SD varrient :stuck_out_tongue:
And there ain't anything to talk about, so where you going to get your updates from when the Devs own Exynos's :laughing:
Exynos on the other hand ROMs a plenty from June kernels too.
And the favoured device since they been kicking SD's butt
So disappear with you Qualcomm bias.
They can't even build their own chip and have to run to Samsung after the SD 810 debacle :wink:
Lastly When Samsung has finished as you put it, that is going to put the device well over 3 years old as the S6 is still receiving updates now.
Who' is going care or to still have the device at that point? Most would have moved on to the S8 or 9 :stuck_out_tongue:
Exynos closed platform
Qualcomm open platform
People do keep and will keep phones like the S6 and buy second hand. You won't get Android O, P etc on an S6 because Samsung won't have created the OS for that platform. On Qualcomm devs can develop for as long as they like until the hardware can't cope.
You don't debate with people who you arrogantly term fools when you don't like what they have to say I imagine as you don't like hearing a valid difference of opinion. I definitely don't have a Qualcomm bias, I have an Exynos based S6, assumption makes a fool out of you.
Qualcomm is SOC for longevity that's definite. Exynos in the S8 is faster than the Snapdragon 835, perhaps you need to learn how to form a balance of opinion.
Samsung will support the device into N and the way things are going P too, so a custom rom that will destroy the camera quality will not be required.
Arrogance lol, you told me to educate myself, now your trying to back track and talking about debating. Pick your fights better dude, you ain't telling me nothing I don't know already I was using XDA before android existed.
Dude your just talking theory the thread is on the S7E (not the S6) and the is no Dev on the S7E SD variant so what you are saying just does not apply here.
The S8 is here and the migration to that device will soon start, so good luck trying to get O never mind P on the SD Variant when other people are looking to buy the S9 &10.
Hey guys, sorry you're having problems. I had the same issue when I got mine, but assumed it was a one-off. My SIM wasn't working. I put in a request to unlock the phone and got this back: "The IMEI number you have given us is currently barred". So I phoned O2 and they got it unbarred, and all was well. So, Balb0wa, and anyone else who experiences this - try the unlock (step 7 above) and if they say it's barred, phone O2 and get it unbarred and all will be well.
She said it was 1 working day, and thats why it hadnt gone through, hmmmm.
Then she says she marked it as priority, and would be done in the next 3 hrs.
Hope i dont have to send it back, its a very nice phone, i had S6 before.
Who buy phones over 3 years old? Many people do
How do I know because I'm in the business of selling refurbished IT equipment and phones.
As for backtracking, I haven't gone back on anything I said, you could look up the word backtracking and find out what it really means though.
I'm talking theory that applies to reality, the reality is that UK based S7 and S7 Edge use Exynos 8890 as does the S8 use Exynos 8895, there are Snapdragon versions but since the S6 the UK has got Exynos based SOCs in Samsung phones.
I wasn't aware I was picking a fight with anyone, you're the aggressive, so well done we definitely aren't going to agree.
Spoke to customer services, paid off the device but the agent said airtime will only be cancelled after 30 days.
Had this from them before with my previous refresh. Just sent a complaint to O2 and like before i'm sure they'll cancel it immediately and give me a £10 credit
Rang up about an hour later (unlock code takes 24 hours apparently) and spoke to agent who said contract will be cancelled tomorrow. I had told him I got a better offer of airtime elsewhere.
The phone itself has a tiny scuff mark on the top by the second noise cancelling microphone. Thats it. No other marks/scratches. I am quite happy with that.
Thanks again OP.
Since your in the business you would know that anyone who wanted dev since the release of the S7 would have bought an Exynos because there has been NO dev on the SD variant, that dude is FACT.
Time for you to educate yourself with facts and stop telling about your business.:stuck_out_tongue:
Oh I don't anyone who buy a phone over 3 years old to flash a ROM.
And I just don't get all the waffling on about what is used in the UK , it all meant nothing read it again you will see.
Meanwhile most people just buy UK phones and possibly most of them never touch a custom ROM, so we could just debate that we're having a stupid debate here all said and done.
Still dont believe a word they say mind.
Seem yours didn't get the full O2 treatment.
Please help and 100 precent agreed O2 cs is not good.
Ordered the phone on Saturday, it arrived on Monday, I activated the sim straightaway and then logged in to the O2 app and requested the unlock code. I then called O2 and asked them to cancel the contract immediately, the adviser was really helpful and cancelled the line whilst I was on the phone. I was unsure if i'd still receive the unlock code but it arrived via email today, so I am very happy!
Thanks!
You can’t checkout just yet.
You can try editing your basket below.
Part of your order is now out of stock.
Remove or replace the marked items below to continue.
You'll be able to tell straightaway if in stock or not from the main page itself (after selecting Perfectly Fine if necessary):
"How much does it cost to end your contract early on O2 Refresh? What do you charge for the leftover Airtime Plan?
With O2 Refresh, there’s no penalty for ending your contract early. All you have to do is pay off the balance of your Phone Plan. There’s no termination charge for ending your Airtime Plan once you’ve settled your Phone Plan."
6 minutes was chatting about the phone and vr goggles and wireless chargers.
when the wi fi is on my phone, it makes my home broadband hang now and again, its been driving me crackers !
BT infinity and HH6
http://forums.androidcentral.com/samsung-galaxy-s7-edge/653521-samsung-galaxy-s7-edge-wi-fi-issue.html
gave up trying to speak to o2 after waiting 15mins on hold.. will
try again tommorow unless anyone knows how to kick it into life?
The staff:
tried to disconnect my other main O2 number on same account
issued PAC when I said I wanted to cancel airtime
insisted on 30 days notice
refused to pass me to supervisor "None in today"!
repeatedly failed to cancel airtime "Oh! he cancelled the cancellation by mistake"
on-hold for 40 minutes
"Are you just trying to get a cheap handset without paying airtime?"
3 days and finally managed to get disconnected "as a gesture of goodwill".
I now await the Direct Debit mess, credit control entries, etc.
I used to recommend O2 specially because of their excellent customer service but now see that has deteriorated to a very sorry state.
[Edit] I should just add my thanks to the OP @Chris4 and say as the S7 itself is a great fast responsive handset, with a beautiful big screen and a joy to use. Just a shame Samsung ditched the IR blaster.
Thanks
However currently im failing to cancel the airtime. The lady on the line said i had to either return the phone or i had to give 30 days notice.
Anyone got any advice or useful tips?
One redirect.
One small argument about 10.4 being for sim only contracts (?!)
One small discussion about having to return the phone.
Stayed calm. Stayed polite. Just kept saying about 10.4 applying and that i've paid off the phone already.
Then 5 minutes on hold while they checked with Amy in the disconnections department.
Then...
"I don't know why they told you yesterday that you had to give 30 days notice. I'll cancel it immediately."
Now i just wait to see what hideous amount they put tgrough the dd and look forwards to the calls that follow :smiley:
finally got a working handset today and requested unlock online this afternoon.
says up to 7 days..hoping for sooner..
287.50
My monthly extras
0.00
What I've used
Calls
0.00
Messages
0.00
Mobile internet browsing and downloads
0.00
Other charges & credits
-30.00
Total before VAT
257.50
VAT
0.00
Total new charges 257.50
Total amount due
£257.50
I’m sorry your bill is incorrect, I’ve arranged for a credit of £287.50 to be applied to the account to clear the termination charges. You’ll receive a revised bill tomorrow showing £30 in credit. I’ve arrange for this to be returned to your bank in the next ten working days.
Kind regards
Michaela Wilkinson | O2
Got sent a faulty phone. Returned it 3 weeks ago and still no refund. They are still taking money out my account for line rental.
Spent hours on the phone with each person sounding more convincing than the other.
A complete shambles