10 steps to getting an S7 Edge for around half the retail price:
1. Click the ‘Get deal’ link
2. Ensure 'Perfectly fine' is selected
3. Choose your colour (all in stock at time of writing)
4. Go down to 'Pay your device in full', expand it
5. Choose the cheapest tariff - £15pm
6. Purchase it, delivered to your home (card address only) or an O2 store.
7. Once received, O2 will unlock it for free via My O2 > Account > Your device (https://mymobile.o2.co.uk/devicedetails) using IMEI number on the back of the phone.
8. Phone O2 on 202 (from your O2 SIM) or 0344 809 0202 and explain you've paid for the device in full and have changed your mind about the airtime and want to cancel within the 14 day cooling period. You might be charged a small fee for the number of days you had the contract (e.g. £15pm ÷ 30 days (50p) x number of days you had it before cancelling)
9. Ensure you get a cancellation confirmation (if not, call back).
10. You now have an unlocked S7 Edge in near perfect condition for around half the retail price of a new-new one (John Lewis £569.00, Samsung £599.00, Argos £639.95).
I did exactly these steps above a couple weeks ago when it was £50 more and would highly recommend. If you don't know: with O2 Refresh, the contract is split in two - device and airtime (the former you pay off, the latter you cancel). It reduced in price just yesterday when my friend was doing it - going to sell out fast I reckon!
Top comments
mikeoh
7 Apr 175#42
Ok so a word of warning about cancelling the airtime only contract. Just got off a 30 minute battle with a member of O2 retentions team who was adamant that since I had paid the device plan, I had essentially opted out of my 'change of mind' period and would have to pay for 30 days worth of airtime plan. This is not true and if you also find yourself here, please use the following from their T&C to help:
10.4: Subject to paragraph 12 below, if you cancel this Service Agreement during your 14 day Change-Your-Mind Period, any Equipment Agreement that you agreed to at the same time for the supply of any Equipment will also be cancelled unless you choose to pay in full for your Equipment in line with the terms of a Device Plan. Unless we tell you otherwise, w e'll bear the reasonable postage costs of returning the Equipment with all original parts and the original packaging...
The customer service guy kept reading point 10.2 and saying this was more valid since it comes first (which I said was irrelevant):
10.2 If you are cancelling under paragraph 10.1 you must return any Equipment that we supplied or sold you as part of this Agreement, undamaged, unlocked (i.e. free of security or software locks) with proof of purchase, in the original packaging and complete with all the original parts, within the Change-Your-Mind Period. You must return it through the channel you were sold it or through the methods described in our repair and returns policy. Check our Website, ask in an O2 shop or call customer service for details of our repair and returns processes. You'll be charged for Non-Returns.
When I asked him to read 10.4 aloud he was getting more confused with his opinion each time with bigger gaps, but insisting that that since I'd paid my device plan, I'd have to return the phone. Asked to speak to his manager (politely) and he "forewarned me" that the T&C could not be more black and white, I was definitely wrong and that the manager would agree. 5 mins later, he's back on the phone and his exact words were "well I've had a battle with the manager on your behalf for you and he eventually agreed to let you cancel it from tomorrow" then later said "it wasn't my decision". In other words, it became apparent he had misunderstood that part! That or he was sick of me (likely both).
Key bits: Stay polite and calm (even if they're getting annoyed and agitated), quote the appropriate bit of T&Cs, ask them to read that bit to you and if they still don't agree, ask for the manager.
donslibi
7 Apr 173#4
A bit misleading as this deal is for 2 grades lower not the same as the £351 deal lately.
All comments (170)
MAZ1991
7 Apr 17#1
Deal :smile:
anthony212
7 Apr 17#2
will I still have a 12 month o2 warranty after i cancel?
Chris4 to anthony212
7 Apr 171#7
Yes, it's only the airtime side of the contract that's been cancelled, the device is paid for just as you would from a shop and the warranty is valid.
Got mine a couple weeks ago and noticed no scratches. Very minor, if any. If you get it and don't want it, you can easily return it. I would say don't let that description put you off.
Ellassunshine
7 Apr 17#3
Now...that's a deal!
donslibi
7 Apr 173#4
A bit misleading as this deal is for 2 grades lower not the same as the £351 deal lately.
Bendown
7 Apr 17#5
Bargain, just too big for me. shame no deals on the standard 7. heat added though
donslibi
7 Apr 17#6
"Perfectly Fine phones have been a bit more loved, but are still working well.
They might have superficial scratches on the back, sides and screen but there will be no more than five deep scratches or chips up to 2mm in length. And you'll get a 12 month warranty to put your mind at ease."
erjin999
7 Apr 17#8
Purchased. Thanks OP!
donslibi
7 Apr 17#9
I'm ok with that, but this isn't the same deal as before where it was £351 for their 'perfect' grade.
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Opening post
1. Click the ‘Get deal’ link
2. Ensure 'Perfectly fine' is selected
3. Choose your colour (all in stock at time of writing)
4. Go down to 'Pay your device in full', expand it
5. Choose the cheapest tariff - £15pm
6. Purchase it, delivered to your home (card address only) or an O2 store.
7. Once received, O2 will unlock it for free via My O2 > Account > Your device (https://mymobile.o2.co.uk/devicedetails) using IMEI number on the back of the phone.
8. Phone O2 on 202 (from your O2 SIM) or 0344 809 0202 and explain you've paid for the device in full and have changed your mind about the airtime and want to cancel within the 14 day cooling period. You might be charged a small fee for the number of days you had the contract (e.g. £15pm ÷ 30 days (50p) x number of days you had it before cancelling)
9. Ensure you get a cancellation confirmation (if not, call back).
10. You now have an unlocked S7 Edge in near perfect condition for around half the retail price of a new-new one (John Lewis £569.00, Samsung £599.00, Argos £639.95).
I did exactly these steps above a couple weeks ago when it was £50 more and would highly recommend. If you don't know: with O2 Refresh, the contract is split in two - device and airtime (the former you pay off, the latter you cancel). It reduced in price just yesterday when my friend was doing it - going to sell out fast I reckon!
Top comments
10.4: Subject to paragraph 12 below, if you cancel this Service Agreement during your 14 day Change-Your-Mind Period, any Equipment Agreement that you agreed to at the same time for the supply of any Equipment will also be cancelled unless you choose to pay in full for your Equipment in line with the terms of a Device Plan. Unless we tell you otherwise, w e'll bear the reasonable postage costs of returning the Equipment with all original parts and the original packaging...
The customer service guy kept reading point 10.2 and saying this was more valid since it comes first (which I said was irrelevant):
10.2 If you are cancelling under paragraph 10.1 you must return any Equipment that we supplied or sold you as part of this Agreement, undamaged, unlocked (i.e. free of security or software locks) with proof of purchase, in the original packaging and complete with all the original parts, within the Change-Your-Mind Period. You must return it through the channel you were sold it or through the methods described in our repair and returns policy. Check our Website, ask in an O2 shop or call customer service for details of our repair and returns processes. You'll be charged for Non-Returns.
When I asked him to read 10.4 aloud he was getting more confused with his opinion each time with bigger gaps, but insisting that that since I'd paid my device plan, I'd have to return the phone. Asked to speak to his manager (politely) and he "forewarned me" that the T&C could not be more black and white, I was definitely wrong and that the manager would agree. 5 mins later, he's back on the phone and his exact words were "well I've had a battle with the manager on your behalf for you and he eventually agreed to let you cancel it from tomorrow" then later said "it wasn't my decision". In other words, it became apparent he had misunderstood that part! That or he was sick of me (likely both).
Key bits: Stay polite and calm (even if they're getting annoyed and agitated), quote the appropriate bit of T&Cs, ask them to read that bit to you and if they still don't agree, ask for the manager.
All comments (170)
Got mine a couple weeks ago and noticed no scratches. Very minor, if any. If you get it and don't want it, you can easily return it. I would say don't let that description put you off.
They might have superficial scratches on the back, sides and screen but there will be no more than five deep scratches or chips up to 2mm in length. And you'll get a 12 month warranty to put your mind at ease."