You can get the Unlimited Infinity 1 package which includes up to 52mb unlimited use, along with unlimited weekend calls for £28.99pm on a 12 month contract (£59.99 setup and router fee applies).
The kicker is, you are also eligible for a £200 pre-pay Mastercard after sign up, effectively giving you the package for £17.32 a month including the set up fees! Bargain :innocent:
I am sure there are stories about all providers but BT are just horrendous - lovely people, always very pleasant on the phone but they cannot sort out the many problems that their system creates. All support can do is offer apologies and make a note, and then nothing happens.
Henlans to madscientis
14 Mar 1715#50
Starts tommorow.. dont you read?
poison3k
14 Mar 1714#27
Wouldn't renew with BT if it was free!!!
I had problems with Sky fibre before I switched but nothing that compares to the problems with BT.
I'm only naming a couple of issues as my hands would start to hurt from all the typing! Double billing for the first three months, each time told it wouldn't happen again!, cancelling services on the day of activation just because they felt like it, internet went down for the two weeks at christmas, which means the tv stops working too...
Family and friends have had issues as well so its not just us.
stay away from BT!
terriclarkfan
28 Apr 176#1427
@genk It's against my religion to pay a fee. :smile:
Latest comments (1496)
piccolo
19 Jun 17#1496
£161.60 payable from TCB. Thank you very much for posting this offer!
psynnott
18 Jun 17#1495
just checked again - payable! :smile:
slacky666
18 Jun 17#1494
My TCB £168 has just become payable. Think I signed up around 18/3 and switched on 4 or 5/4. Happy days.
psynnott
18 Jun 17#1493
Still haven't got my TCB paid out. Have raised a support ticket but they say there is not a lot they can d
pothead13
10 Jun 17#1492
:smile: all paid here to installed 28th april
pothead13
4 Jun 17#1491
just got email saying card can take 7- 10 days go arrive got activation code etc with email. seems all good now. amazing deal.
zonecrew
3 Jun 17#1490
Had to ring them again yesterday. Advisor told me that the card has been ordered abd it should be with me by Wednesday. We'll see.....lol
pothead13
2 Jun 17#1489
got quidco. did you get anywhere where with bt?
psynnott
1 Jun 17#1488
Topcashback confirmed today for £161.60. Hopefully will become payable soon.
AnitaBlaggit
1 Jun 17#1487
Just come on to say quidco has been paid and withdrawn, but seems I'm late to the party (y)
I first got charged a premium membership of £5 for no reason, but complained online and now got the full £160 in the end.
Very chuffed at BT that they paid out, made this deal (with the £200 master card that I received) absolutely incredible. Thanks op (party)
chetsp
1 Jun 171#1486
+1
Thanks OP - £160 (Quidco) & £200 (Reward card) all paid out - sweet deal indeed :smile:
£47.87 for 12 months :smile:
AAB
1 Jun 17#1485
Quidco finally just paid up today. Had my fibre activated on 31 March.
slipd
31 May 17#1484
Yep, I'm all out...
Thanks OP!
the.porter
31 May 17#1483
Same here :smile:
Postcard
31 May 17#1482
Just seen the same with my Quidco being confirmed and ready for payment. (y)
zonecrew
31 May 171#1481
On the plus side my quidco has gone from saying 27th July till payable today :smile:
So, keep an eye on it as that may change for you....
zonecrew
31 May 17#1480
I filled out the same form online yesterday mate and i have received the same reply.
I suggest you do the same thing as me and telephone them to lodge a complaint, thankfully i somehow got thru to a dept. In dundee rather than India. The advisor told me that i should receive a resolution within 48hrs. I think its going to be a case of keeping at them mate....
pothead13
31 May 17#1479
Bt Taking now the p. when i claimed my reward on the 27th April it stated it could take 20 days on the webpage.
On the email it said aprox 30 days , on the contact page it stated 30 days ( 45 days if bt mobile)
so i contacted them and got this response.
"Thank you for your patience while we’ve been investigating this matter.
It take's a minimum of 30 and up to a maximum of 45 days to deliver your Reward Card from the date of your claim, which was submitted on 27/04/17.
Request you to wait as according to above time period we still have some days left."
I just know there will be nothing after 45 days had this hassle a few years back with a Salisbury card took months for them to send had to keep on at them.
quidco now says 20th july
the.porter
30 May 17#1478
July for me too quidco but I'm not worried it will get sorted
zonecrew
30 May 17#1477
I've filled out a query form regarding the Card tonight and Yes mine has also moved to an estimated date of 27th July.
Some people have definately been paid out!
slipd
30 May 17#1476
Yep... I'm not reading back through all the previous comments but I'm sure some had written that they'd already been paid?! Or did I imagine it? :neutral_face::smirk:
psynnott
30 May 17#1475
July?? ....
slipd
30 May 17#1474
An update:
@zonecrew, I had my BT card ages ago and was kept constantly updated with emails - definitely chase that one up...
Guess we just have to wait on the Quidco. Haven't some people already been paid out though?
oldsystem
30 May 17#1473
Would chase them up on the card mind.
Waiting patiently for quidco too.
zonecrew
30 May 17#1472
Mate.
I'm the same and still not received my Rewards Card which was claimed on the 27th April.....
slipd
27 May 17#1471
An update:
slipd
25 May 17#1470
Hey guys,
For a good couple of weeks now my Quidco has been showing my cashback as payable from the 25th May? I wasn't expecting it to be dead on, time-wise, but worryingly the status of it appears to have changed...
Any thoughts?
pothead13
25 May 17#1469
thx info you should contact topcashback i done this on my brothers deal in the past 1 month after it went live and was solved within a couple of days
psynnott
25 May 17#1468
Broadband went live on 18th April, and card was claimed on same date.
The claim page updated to show a dispatch date of 26th April.
Card activation email arrived on 18th May (exactly one month after broadband activation)
The card then arrived on 19th May (1 month + 1 day after broadband went live)
TopCashBack still at pending on 25th May.
No signature required for card.
pothead13
25 May 17#1467
How long did you wait for card after you made the claim been a month now for me :disappointed: no card
also did you have to sign for card?
psynnott
21 May 17#1466
Got a bit of a problem with using Paypal to withdraw the funds into a bank account (need to pay a tradesman in cash, not using a card).
I used the method of sending a request to a secondary email address. Received the request, and attempted to pay without using a paypal account - just giving the card details. Problem - paypal said unable to proceed, and money didn't arrive in my account, yet they took the £200 from the card as a pending transaction.
Now the balance on the card is £0.00. Now what?
Edit: £200 has gone back onto the credit card automatically after a few minutes.
Tequila
20 May 17#1465
Same here,Reward card arrived but no sign of cashback yet.
psynnott
19 May 171#1464
Award card arrived today.
TopCashBack still at pending.
psynnott
18 May 17#1463
Just got the activation email - so I'm assuming the card will be with me tomorrow or soon after.
Chiptivo
18 May 17#1462
same here. Not been a month since my claim yet though.
Tequila
18 May 17#1461
no sign of cash back yet..£120 still shows "tracked" on Quidco since end of March.
and no sign of the £150 gift card either.
thetarget
12 May 17#1460
Just be aware in the small print for the £200 card, they start charging a £2 per month fee if the card is not used. I think that fee kicks in after the first 6 months.
ACIDFORUMS
12 May 17#1459
call them
Newbold
10 May 17#1458
I'm afraid you have to work for it. You're unlikely to find it available on your account, and it's unlikely that it will be offered to you unless you start the switching process. Once you've started that, and BT have been notified (a couple of hours later) you may well find better deals on offer over the phone.
revdesol
10 May 17#1457
Quidco confirmed for me today, signed up end of March. Happy days!
spencie
10 May 17#1456
Hi - could I ask where you found this existing customer offer please - currently nearing end of 12 month Infinity1 discount and checked special deals in my account and only have offer for Infinity2 for £35.
terriclarkfan
10 May 17#1455
@m1keyp1 Try teletop.co.uk and similar instead.
m1keyp1key
10 May 17#1454
Got my topcashback the other day, and used the mastercard to pay my tescos food bill. Found the broadband much faster and less dropouts than sky.
Very pleased so far, although just have to make sure we don't use the home phone as calls are not cheap.
ACIDFORUMS
10 May 17#1453
fyi for existing customer the offer at the moment is
infinity 1
24 months
£25.99
ACIDFORUMS
10 May 17#1452
that isn't a deal. fail
zonecrew
10 May 17#1451
Hi
I went for the cheapest option.
TP Link N300 from Argos for £29.99. It was recommended by a mod on the bt care forums, even he was slating the Smart Hub! It has no 5ghz band, only 2.4ghz so if that would be an issue then perhaps consider a more expensive one. You need an ADSL/VDSL modem with BT Infinity and you need to input these settings
The TP Link by and large has been decent for me, no more dropouts which was my biggest issue. Yes, the signal isnt as strong on 2.4ghz but its not caused me any trouble.
If you go over to the bt forums others are asking the same questions.
I understand but as I mentioned I do literally all my shopping online, and online retailers are unlikely to split amongst cards, certainly Amazon was unwilling and I'm sure others would be too. I may try to exchange it with someone who does more shopping in bricks and mortar stores as a last resort.
psynnott
9 May 17#1449
If you have £10 left on the card (as an example) you can use it as part payment for an item. Then you can use another card or cash for the remaining amount. You just need to tell the retailer you want to do this and most will happily oblige.
Hathawayp5
9 May 17#1448
Anyone had any success putting the prepaid card into your bank account? I also tried the PayPal option and was put off by the fee. I tried buying an amazon gift card, but was refused. Looked into Google Wallet, but they ended that ability a couple or so years ago. Looked into the Revolut banking app, and again payment was refused.
I do all my shopping online and so cannot split payments to make sure I use up the full amount. I doubt I'll be able to use the card up to exactly £200, so I'm bound to lose something once the card expires, which irks me a bit.
salmanzak
8 May 17#1447
I also want to get rid of this smart hub.....could you suggest which one you bought and how do I connect it with the bt internet. I have heard we cant use any other router with BT infinity
thetarget
8 May 17#1446
TCB £161.60 is being processed via BACS. Should be in the bank account within 3 days.
There was also an option to get the cashback including a bonus 10% to be spent at Debenhams (£177.76).
Very pleased BT has paid out the TCB cashback amount.
Hopefully those that ordered from this deal via TCB and Quidco, will start to see your cashback is ready.
zonecrew
7 May 17#1445
£160 cashback is at retailer decision stage, due on 24th May hopefully. Still waiting for my card to arrive however I didnt apply for it until the end of April.
I ended up selling both the YouView box and Smart Hub on ebay for a £60 profit as i had issues with it. This funded a better router so pretty satisfied
oldsystem
6 May 17#1444
Nothing yet, mine just says tracked 'We're currently processing your transaction, and a resolution is expected within 14 days.'
psynnott
6 May 17#1443
TCB still not past 'pending' stage yet.
Still not received £200 mastercard.
However, I took the Youview box (I set BT up for my parents), and it's a great little box. Used to use my parent's old sky box (no recording, freeview only), but this has live pause which is great for making a cuppa. Nice and fast menus too.
speedygonzalez
6 May 17#1442
Anyone paid the £160 by quidco yet? Mine is at the "retailer decision" stage, supposedly to be "available on 24th May".
The £200 Mastercard, to the extent that it is like a debit rather than credit card, had an advantage at Costco, where it was spent a couple of days ago.
Am also happy to report that broadband is as described and rock solid. The YouView box never made it out of its box :laughing:
KiNG
1 May 17#1441
can't recall, i got the link from their webchat, it worked out £205 for the year upfront.
sprite127594
1 May 17#1440
Where do you go to pay the landline upfront? ive looked all over the BT site but cant find the option.
KiNG
29 Apr 17#1439
using it to pay the upfront line rental
KiNG
29 Apr 17#1438
£193.23 paypal gift is exactly £200 paypal.
KiNG
29 Apr 17#1437
paypal must of changed there rules, last time i done this there was no fee.
Chiptivo
29 Apr 17#1436
I'm with you. I don't quite understand some people to be honest.
m1keyp1key
29 Apr 171#1435
Got an email yesterday about my £200 card and it arrived today. Not done anything with it yet but what is all the fuss about spending it? Surely it's not hard to spend £200, a few food shops and it's soon gone. Or am i missing something here?
boabbyrab
29 Apr 17#1434
Ordered my card on the 4th April, received an email Thursday that the card will arrive 7-10 days, take into account 3 bank holidays and it would be 30 days, give or take few but card recieved today.
Taking the £130 paid to BT in the last 2 weeks that's £70.
Would have been better if rather than give you £200 card they take £200 off your bill and yes i know i could pay line rental in advance but will probably jump ship when BT raise their prices again later this year.
speedygonzalez
29 Apr 17#1433
Got the card today, activated, and saw the following (rather long list of) restrictions:
"You are able to use your card in most places that accept Mastercard®
Please note your Card cannot under any circumstances be used for making payments at CAT terminals, [email protected] terminals, toll roads and bridges, car parking, automated train ticket machines, obtaining foreign currency, for subscriptions or automated periodic payments, gambling, or any illegal goods or services. Your Card cannot under any circumstances be used to withdraw cash via cashback and cannot be used for cash withdrawals via ATM."
I am allergic to fees. 3.5% for paypal?! Yuck! No way!! :confused:
thetarget
28 Apr 17#1432
The reward card got delivered to my parents yesterday. The activation code was received via email the day before.
genk
28 Apr 17#1431
Me too!
r2mahara
28 Apr 17#1430
Another option, if you're planning to buy a big ticket item (>£200) ask the retailer to take payment in two parts. Pay £200 on the BT card, and the remainder on your usual card.
That's what I'm planning to do - let's see if it works.
Otherwise I'll use for small transactions - a 3.5% fee is way too much!
boabbyrab
28 Apr 171#1429
Chiptivo
28 Apr 171#1428
I'm saddened that people are so worried about this £200, and its bizzare that some people are losing £7 fee's on it?
Just use it day to day instead of "real" money until it runs out?
Am I the only person struggling with this logic?
terriclarkfan
28 Apr 176#1427
@genk It's against my religion to pay a fee. :smile:
genk
28 Apr 17#1426
Instructions below!
Create a Gmail account. From you paypal send a request for £200 to the Gmail account you created click on the link on the Gmail account, choose, pay without paypal, enter card details = profit! Paypal will transfer the £200 to your account minus £7 handing fee so you get £193!
:sunglasses:
genk
28 Apr 17#1425
You can't use an ATM!
genk
28 Apr 17#1424
£200 voucher received. Sent paypal request for money to an email address I created and profit = £193 minus after £7 paypal fee. Thanks BT!
r2mahara
28 Apr 17#1423
That's a bit odd, since we're told you can use this card just about anywhere usual credit cards are accepted.
slacky666
28 Apr 17#1422
Can we add the full balance of the card to our bt account or do you have to pay each individual bill once it's billed.
psynnott
28 Apr 17#1421
Thanks - ties in with the other poster with the same date.
nictry
28 Apr 17#1420
Ignore that advice, just received a payment refusal email from Amazon so clearly they know you are trying to circumvent the process for not trying to get cash from the card!
nictry
28 Apr 17#1419
Another option to have easy access to the balance on the card, if you are a regular Amazon user, if just to add it as a giftcard purchase, seems to have worked for me just adding it to my balance and will then just pay for items I order in the future, might not suit everyone but its an option instead of remembering to use it in multiple shops/purchases?
the.porter
27 Apr 17#1418
Some people have sent it to themselves but I can't find a way of doing it
Look under BT offer T & Cs for a list of dates and reward amounts.
kainfs
27 Apr 17#1416
Just logged into claim my Mastercard via the "My Rewards" link but cannot see any rewards.
Does anyone have a screenshot of the original deal. I'm thinking BT will try to wriggle out of it unless I have any evidence of the offer.
terriclarkfan
27 Apr 17#1415
Just activated my card - you can't use it for ATM withdrawal.
Postcard
27 Apr 17#1414
Just checked and it shows: Dispatch Date - 6 Apr 2017
sprite127594
27 Apr 17#1413
I saw some kind of charges' table in the ToC
missybpink
27 Apr 17#1412
hmm ok just tried to send card balance to my husbands paypal and paypal want to charge me £7 to do so :disappointed:
nictry
27 Apr 17#1411
Mine turned up today, dead on 30 days in the end!
psynnott
27 Apr 17#1410
Thanks. So 3 weeks from "dispatch" to email, then +1 day for card. My dispatch was 26th April, so expecting card around 17th May.
missybpink
27 Apr 17#1409
Hi mine was 5th April if it helps, got email yesterday got card today.
sprite127594
27 Apr 17#1408
I would also like to know but i think you need 2 paypal accounts, so you maybe you do a paypal gift to your other paypal account.
the.porter
27 Apr 17#1407
Anybody got a walk through for paying the £200 To yourself ta
Chiptivo
27 Apr 17#1406
Can you not just use it for normal expenditure?
Phone top up, electricity/gas prepayment cards, ciggies etc?
terriclarkfan
27 Apr 17#1405
Received my card today too. Can't we just withdraw £200 at an ATM rather than mess about with Paypal etc!
psynnott
27 Apr 17#1404
When was your card "dispatched" according to the BT Reward history page?
Postcard
27 Apr 17#1403
Email received yesterday detailing how to use cash card. Card received today.
Just waiting on my quidco to confirm now.
missybpink
27 Apr 17#1402
I have my card :smiley:
nictry
27 Apr 17#1401
My quidco still pending with a comment stating retailer taking longer than usual to confirm, this despite providing them with a ticket confirming account/order details etc.
2jkaz
26 Apr 17#1400
mine too
Chiptivo
26 Apr 17#1399
It's not a problem though guys. It will arrive.
More of an issue is my tcb still at pending.
missybpink
26 Apr 17#1398
Also got that email today.
nictry
26 Apr 17#1397
Assume you will be getting your email for another two weeks to wait!!
nictry
26 Apr 17#1396
Just received an email (one day before the 30 days are up for the reward card to arrive) stating that I will receive the card in the next 7-10 WORKING days so another 2 weeks, WTF!! How do they get away with just changing the terms of their offers, ok it's only a few days but can just imagine how BT would react if I said oh I don't fancy paying your bill due today for another 7-10 days!
Newbold
24 Apr 17#1395
I'm not at all sure it is. I used it without any problem at all whilst I was with BT.
Chiptivo
24 Apr 17#1394
I've downgraded to the HH5, much better, but still has some odd WiFi behaviour.
Tempted to use my old plusnet router.
How can BT be this bad?
zonecrew
24 Apr 171#1393
Spoke to one of the mods on the BT Customer Care forums who told me that i should purchase my own router to alieviate wifi connection issues. Suggested one for £29.99 from Argos, even they know how bad the HH6 is! Unbelievable.
I have made one phone call to BT about another matter and lets just say i thought Talk Talk were bad, the operative just kept telling me something off a script for 45 mins and telling me that i was doing something wrong. Eventually she hung up.
Jeez, BT where did it all go wrong!!
Keep having to remind myself that i am gettting it on the cheap and feeling sorry for those paying inflated prices for this shower of sh*t
First bill was £123 which included the connection/equipment fee of ~£60
I have already had one replacement smart hub as the first one bascially self destructed when we had a power cut, I then had a two hour argument with three different departments telling me I would have to pay £120 for an engineer visit, once we got past that 'policy' they told me if I wanted just a replacement that would be £60 - when complaining loud enough they eventually put me through to a department (no idea where or what) who said as the hub was only 3 weeks old as a goodwill gesture (WTF!) they would send one free of charge on this occasion only!
No end of issues with the HH being incompatible with equipment in the house, SONOS, Synology NAS both seem to be problematic, the wifi when split into two bands seems to connect/reconnect when it chooses - leaving it shared is even worse with dropped connections and as above non working equipment, the initial speed of 50 mbps is now more around late 30's/early 40's but I just cant be bothered to ring BT to complain unless it goes any slower in the future!
No Cashback card received (my 30 days is up on Thursday) so will probably end up on another merry go round of phone calls and passed from dept to dept to get that.
Overall wish I had stayed with Sky (cant believe I am saying that) but in 14 years other than the cost I never had one problem that wasn't resolved in less than 24 hours and never needed a new router/hub because of a power cut!!!!
boabbyrab
24 Apr 17#1388
So got connected on the 4th, 1st bill was the 13th for £90 and now getting another bill on the 27th for first full month (21st April-20th May ), wasn't expecting it to land so quick, how are you guys getting billed before I query it.
PKRichie
23 Apr 17#1387
Maybe they can't handle the volumes ? this was a very popular offer here and most likely other sites that have a similar theme like MSE.
It's not BT who handle them either, it's R. Raphael & Sons who will no doubt handle other companies reward cards.
If you have claimed it (remember it's not automatic) and had confirmation, It'll come to you, first I had the pin, then followed the card.
boabbyrab
23 Apr 17#1386
Although it doesn't state it, I wouldn't be surprised if it was 30 working days, so we would lose Good Friday and Easter Monday.
missybpink
22 Apr 17#1385
Same here, i can send a parcel to America and Australia in 3 days go figure lol.
thetarget
22 Apr 17#1384
No sign of the £200 Mastercard yet. It was claimed on the 29th March. So still a few days left before the 30 days is up.
Don't understand why they say it can take up to 30 days to arrive. As far as I am aware it isn't being sent from the other side of the planet via boat.
zonecrew
22 Apr 17#1383
Ok, so i have been connected now for 3 weeks and heres my initial thoughts.....
Personally, i have experienced no issues at all however both my son and daughter are having issues relating to the wifi. His Xbox is playing up and my daughters Hauwei Phone is randomly disconnecting from the wifi saying incorrect password. Reading it could be an issue with HH6? Is there a fix to this or would it be a good idea to ditch for a HH5 and flog the 6 on ebay??
Also, i still have no first bill from them, in fact I have received no comms from them at all which i'm finding a bit strange.
Chiptivo
21 Apr 17#1382
Useless Smarthub 6's are going for £60 on ebay, I take it I own this and can sell it?
finknottle
21 Apr 171#1381
Thanks guys, waiting for a call from Sky now to take the line back. It'll be a new contract for standard BB with them - so probably a worse deal objectively speaking - but just don't have the time to be messed around by BT any more. Spoke to them yesterday and apparently they put a new order through for the £200 card to be applied, but it's still not showing when I go to claim. All the people I've spoken to have been very pleasant, but their system seems completely broken. So, back to Sky it is!
BT have also confirmed and made a note that no cancellation charges will apply. Fingers crossed :confused:
Chiptivo
21 Apr 171#1380
I've done quite a bit of research last night, and eventually went back to a HomeHub 5, and my problems are instantly fixed.
Also, other misbehaving WiFi devices (Sky Q, Xbox) are working without issues, as it was not specifically my S7 as I initially thought.
Googling and reading, these SmartHub 6 devices are struggling with certain wifi chipsets.
Advice appears to be, buy another non BT HH6 or use an older HH5/4.
Again, with my HH5, all is rosy in my garden off wifi.
xCxS
21 Apr 17#1379
I'm having wifi issues when streaming live sport over the xbox with my HH6 whereas the HH5 was no problem at all.
I have always had the issue with the Samsung S6 though, where I cannot properly load videos or images etc. I knock the wifi off and it works instantly.
Chiptivo
20 Apr 17#1378
I am having so many issues with my Samsung S7 and this Smarthub 6 they supply...
I have googled and I'm not the only one, they have attempted to fix it but most people are buying replacment routers or using the older Homehub 5.
Luckily I do have a HH5 in the garage, but I was hoping to use the 6 for the extended wifi and other bonuses..
Anyone else?
p.s. I don't see the fuss of getting the money off the card asap, just use it for daily spends, supermarket, petrol etc?
missybpink
20 Apr 171#1377
Hiya was the 10th when you claimed your card ?
i Don't believe you can withdraw the funds but people have gotten around it by paypal transfer from what i've read on here.
skgwho
20 Apr 17#1376
Sure.
I signed up on 10th Feb. Cashback was confirmed on 18th March. I got my card in Mid-March along with the activation code (which you receive in an email). Just got around to setting it up.
revdesol
20 Apr 17#1375
Not sure, but do you mind telling us when did you get your account activated? Just so we can estimate when to expect ours. Also have you had Cashback yet?
skgwho
20 Apr 17#1374
Quick ques on the Reward Card - I have got mine and it's now up and running. Anyone know if there are any cash withdrawal charges?
Jawz
20 Apr 17#1373
Or.....potentially you could speak with BT and if they have taken your line and activated the deal. The. The original terms should be live and you should get your £200 Mastercard as part of the deal.
Ultimatly down to if you have the patiance to wait for them to go through phone recordings if they say that the agreement to cancel didnt take place. During all this it is messy as you will have parts of contract between BT and Sky if you use any part of the service.
You should have recieved a letter from Sky if yoy were leaving, giving you a timescale as to when you can dispute the takeover to stop it from happening.
bill888
20 Apr 17#1372
After BT advised you the order had been cancelled, did you check the BT Order Tracker web page a few hours later to confirm it had been cancelled? I know a friend who had to phone BT again a few days later when it was evident the order had not been cancelled according to the Order Tracker.
If Sky advised you had to agree to a 'new' contract, I think there is a usually a 14 day cooling off period, so there shouldn't be any cancellation charges from Sky if you change your mind. Worth phoning Sky to check.
djseaton
19 Apr 17#1371
How do I track my mastercard?
ive heard nothing since signing up
missybpink
19 Apr 17#1370
go to here https://www.quidco.com/support-contact-us/
and click the box that says has not been received (i think that was the one i chose) i made sure i put my bt account number, the bt order number and the activation date i think that info helped the speed up.
finknottle
19 Apr 17#1369
Hi all, we took advantage of this deal on the last day of the offer and are having a bit of a nightmare experience... Guess I should've paid attention to the warnings about BT but I'd be very grateful to anyone willing to read my story of woe and offer any thoughts on what to do! :smiley:
About a week after placing the order had a call from BT - apparently there'd been an error with the order and although they would take over the line on the 5th April as planned, they would have to put through a separate order for broadband and phone packages. The lady said she'd phone back nearer the time.
31st March, I get an email with what seemed to be a completely new order, due to go live April 19 (today). Checked and the original order had been cancelled. Hey ho, I'd long abandoned any thought of getting cashback anyway, but I phoned BT because several details of the new order were totally wrong. The bloke adjusted the order to match the original one and made sure the £200 card was still applied.
Yesterday (last day of the new order's cooling off period) we got cold feet and phoned to cancel, dreading what was to come with BT. They confirmed it would be cancelled and we would stay with Sky. Fine. Dodged a bullet there, I thought.
This morning, the line went dead. My worst fears were confirmed when I phoned Sky and they said that BT had indeed taken over the line anyway.
Sky have now raised a dispute with BT to take it back - but since we're now with BT we'll apparently have to enter a new contract to move back. When I asked of they would match BT the best the guy said he could offer was free ADSL broadband with £15 line rental, or a bit off fibre and a reduced activation fee (can't remember how much exactly.)
Trouble is, I think BT might try and charge for cancellation if we go back to Sky, as we're now 'in contract' - although the woman on the phone did acknowledge this was unfair as I did ask to cancel yesterday.
I don't really care whether we have broadband with Sky or BT, I don't even really care if it's fibre or not - I just want to get out of this situation without having to pay through the nose for a new contract or paying cancellation charges through no fault of my own! Any suggestions on what to do would be hugely appreciated. Thanks in advance helpful folks of HUKD! :smiley:
revdesol
19 Apr 17#1368
How did you do this? I'm a premium member too but mine is sitting at Tracked with expected payment in 90+ days. ta
missybpink
19 Apr 17#1367
mine was quidco premium, i just raised a claim and they paid it out
r2mahara
19 Apr 171#1366
So the BACS payment was for cashback then? If so, how did you manage to get it paid out so quickly? Mine's showing as estimated payment in August!
missybpink
19 Apr 17#1365
yeah no sign of the bt reward card, no i got a bacs payment
r2mahara
19 Apr 17#1364
Presumably you mean the BT Reward card. Did you use Paypal to get the funds in your bank account?
missybpink
19 Apr 17#1363
Mine was claimed on the 29th, 21 days ago lol so apparently should be in the home stretch.
Scottomus0
19 Apr 17#1362
claimed my card on the 10th, stilll wating.
cashback is still pending too through TCB. if its pending does that mean it will confirm eventually? or could it possible dissapear?
missybpink
19 Apr 17#1361
Cashback in my bank now :smiley: still no sign of the card though :disappointed:
Chiptivo
19 Apr 17#1360
I've just claimed my £200, simple process?
30 days to dispatch now.
Jawz
19 Apr 17#1359
I want to echo this. Had my email weeks ago and nothing showing yet!?
Came to this old post to see if anyone else was in same boat.
Cashback tracked (still pending) and no Mastercard yet, even though the BT reward came up at £200 and I got my sent email!??
m1keyp1key
19 Apr 17#1358
29th March i got this email "We've sent your reward".
Thanks for claiming your £200 BT Reward Card
We'll send it in the post shortly. It could take up to 30 days for it to arrive.
Still waiting on it. I know it says allow 30 days but they either have or havent sent the reward so which is it?
Chiptivo
18 Apr 17#1357
BT, just a useless organisation......
So, I have received my "Line and BB are now active" text and email, and I'm getting billed for today. But where is my hardware.
It is with parcelforce of course. Because BT did not know it was a bank holiday long weekend. Yes, that's right, something that has been in place for over two years, and they did not realise meaning that the hardware was not shipped in time for today.
Totally useless.
matthew80
18 Apr 17#1356
I don't think so. It's exactly the same set up as i had with sky before the switch over.
Newbold
18 Apr 17#1355
It's not a microfilter issue is it? Or too many phones connected to the line?
matthew80
17 Apr 17#1354
Hi, I'm all installed. Has anyone else had a problem with not being able to receive calls on the landline? I can make calls but can't receive. I'd rather try and avoid an engineer. Cheers
devs
17 Apr 17#1353
How about nemesis?
Chiptivo
17 Apr 17#1352
No one blocks Kodi, it is an app...
devs
17 Apr 17#1351
Hi do BT block kodi
missybpink
14 Apr 17#1350
I've claimed it but someone mentioned they had an email and text message tracking it, would be nice to know when it's coming lol.
Typical large companies, no idea about customer service.
Jbl1
14 Apr 17#1347
After endless hassle, mine was activated early. No equipment, but I simply used my existing plusnet router with a username of [email protected] and no password
Scottomus0
13 Apr 17#1346
I did mine throug TCB. Shouldn't make s difference should it? Just worried as other purchases after this have tracked and confirmed where's s this is still pending!
Chiptivo
13 Apr 17#1345
My install is Tuesday. But no devices dispatched yet. With bank holiday. Unlikely to arrive in time.
Crying.
xCxS
13 Apr 17#1344
No pay out from Quidco just yet, but my £200 card is supposedly out in the post.
A note on Quidco however, as it originally had an estimated pay date of June 1st, but it is now the end of August!
oldsystem
13 Apr 17#1343
Just tracked for me. Fairly normal for quidco I think. Should change to confirmed eventually, and then paid.
missybpink
13 Apr 17#1342
i got my quidco paid out just awaiting it to go into my bank haven't heard anything about £200 card yet, how did you get text & email updates for tracking it ?
slipd
13 Apr 17#1341
Just another thought then, assuming I don't make any calls or purchases, my bill next month should be £28.99 (line rental + broadband) and £8.99 for the unlimited calls, so £37.98?
slipd
13 Apr 17#1340
Has anyone had their £200 MasterCard yet? I think it's possible to add the card to your PayPal account and then withdraw the balance into you current account. So I've been told anyway :stuck_out_tongue:
Also, has anyone experienced any problems with the Quidco cashback? Mine's still showing as £160.
slipd
13 Apr 17#1339
We were activated on the 31st March and our first bill is £116.79 - including the one-off, £69.99 kit charges. Making the bill itself £46.52. I mistakenly made a mobile call which was 28p so the total rental and other charges comes to £46.80. We also took out the extra call plan for unlimited calls at £8.99.
Then follows lots of different, little charges, for things like BT Privacy Caller Display, 40p and £1.75, being added on then taken off?! I'm going to see what happens next month before ring but it just feels like they've made the bill over complicated on purpose!
Scottomus0
13 Apr 17#1338
Have you guys got your cash back confirmed?
AnitaBlaggit
12 Apr 17#1337
My first bill is £69.99 + 10 days @ 10ish
AnitaBlaggit
12 Apr 171#1336
I was also so concerned, so I actually queried it (about the MasterCard) and was also told that as long as what 'they' (BT) do, so long as a new order isn't created and the old one still stands, all is well on the cashback front (or should be, if they know their onions) :confused:
slipd
12 Apr 17#1335
Okay, so who's first bill is all over the place?!
Chiptivo
12 Apr 17#1334
My concern is contacting them about this is losing the £160 top cash back..
AnitaBlaggit
12 Apr 17#1333
Once the £200 credit arrives, I intend to 'cash it in' and put it towards BT
Can I PayPal myself the money? I'm sure I read that on here somewhere.
By the way, my BT claim reward MasterCard said £150 instead of £200 when I checked last week. All sorted with BT today by them sending out the 150 and another for 50
Got emails and texts proving dispatch of both. Nice one BT for sorting it so swiftly.
Scottomus0
12 Apr 17#1332
Has everybody's cash back been confirmed or still pending like mine? How long should I wait before doing anything?
Lert
11 Apr 17#1331
I will just wait until the contract ends, and then will initiate all the process, even if it means paying half a month (installation time) at "full" price, just to make sure they don't flag my account or anything.
xCxS
11 Apr 17#1330
Yeah the name shouldn't matter at all, however, I think if I was in your position (still in contract) I would probably be worrying about whether or not the BT system would flag it. I am fairly confident they won't but if in doubt, just use your partners name etc.
I assume you are going to buy the new contract, and then set the date for the day after your current contract ends? You should then get the letter I got, which states someone else is wanting to take the line, and you will just get your final bill after it transfers over.
It was all pretty simple and I too was sceptical about both the cashback side of things, as well as not advising them I was leaving my (out of contract) contract.
Lert
11 Apr 17#1329
Totally! I'll check it again.
I remember reading your message. What I was not sure about is how to go regarding being already a customer (still in contract) and if the cashback will track again. But I'll do as posted above from other members.
Again, thanks to everyone.
Thanks.
xCxS
11 Apr 17#1328
If you go back just one page, you will see my post relating to the breakdown of price.
I had to pay the £60 connection charge again, but after both the new customer incentive (£200) and cashback (£160) my bill is effectively under a fiver a month for BB, Phone and TV...!
Well worth it IMO.
Lert
11 Apr 17#1327
Thanks a lot both of you. I have read a few pages but couldn't find anything similar. I will just do as you said. Wait for it to finish and register again. I will try quidco instead of TCB this time, see if it goes through. I guess I will have to pay the installation fee :smiley:
Thanks again.
xCxS
11 Apr 17#1326
I can vouch for the comments made by PKRichie.
I literally just did this. I was out of contract, and BT were trying to get me to give them notice AND pay the cease fee which is BS tbh...
I signed up as a new customer, with the exact same details as previous. I got a letter in the post saying that someone (me) was trying to take over the existing line (also me) and so long as I didn't object to it within 7 days, the line would move to the "new customer" (still me). A final bill would then be sent and the account closed.
I just received the final bill over the weekend and I was in credit by £9.56... BONUS! :laughing:
PKRichie
10 Apr 17#1325
Place the order as if you've never been with BT, if you're out of contract have it start asap, if in contract and you had equipment with the previous contract, start the new account on the day your old account contract ends.
Even in your name again, BT will see you as a new customer and it'll be a new account, not sure how TCB will see it though.
All of this has been previously answered in this thread though.
Lert
10 Apr 17#1324
Thanks. But sorry, I don't get it. Should I just sign up again with TCB and BT with my name, I don't think that will go through as new customer. Probably will go with a "new name" just in case, but I'm not sure if I will be getting charged for ceasing my contract after it ends or if the new "owner" will cancel that extra charge, as the line will continue to exist.
In fact, I don't even care to lose the phone number, just want to know how to proceed as I'm a bit confused.
Also, not sure if it's better to order the new line like 1 week before the contract ends, so the switch starts its road.
Thanks for your answer
PKRichie
10 Apr 17#1323
It doesn't even have to be your partner, signup in your own name.
Just don't contact BT and ask them to cease your account, the new order would fail.
Lert
10 Apr 17#1322
Hi guys, one question from a newbie on these things.
I know this deal it's expired, but there's still offers with TCB and the mastercard.
My BT contract will end in the next month, can my partner sign up to get the new customers deal for the same address/phone number? And I will probably receive the letter saying someone will take over my line, right?
Thanks!
richstroller
9 Apr 17#1321
This came at an excellent time for me. Moved to a new house and fibre had just been enabled.
£200 card on the way, £100 cash back tracked, 55 mbps down, 10 mbps up. Had a problem with the phone line, but it was fixed in 24 hrs.
Cheers op.
qwales
9 Apr 17#1320
Good to know but it still seems much slower than my Sky 15Mb/s even though it tests as being more than 3 times faster
Turned out the phone had not been connected at the exchange
PKRichie
7 Apr 17#1319
BT don't restrict any protocol, no restrictions, traffic management or fair use limits either.
xCxS
7 Apr 17#1318
Could any tech wizards here explain to me why my skygo app buffers like the hell on the xbox 360 ONLY when watching live sport? All other channels are seamless, yet I go to sports and it can't handle it. Can't be my wireless surely?
50 up / 9 down / 11 ping
mubashar
7 Apr 17#1317
I place order on March 21st and line went live today. My account was showing £150 Reward card available to claim so had to reach out to CS (0800 800 150). I tried by chat but they had to dial me back and put e through to the correct CS team.
BT had me down as placing order on March 23rd. They asked to submit the £150 reward claim and then they raised a query for correcting it to £200. I was told as its weekend it will be early next week that I should get feedback of the correction.
Hope that order date issue does not impact my TopCashback!
Lost line connection first thing in the morning. Line came live for calls around 10.30am. Engineer call around 12pm when Fibre went live. Was not expecting a visit. I had left the BT hub plugged in and was blinking purple but on engineer's arrival it had turn constant blue.
All is good. Thanks to OP and all.
boabbyrab
7 Apr 17#1316
My phone wasn't switched on until 4 hours after B/B and couldn't claim my reward card until BT informed me that my phone and B/B were up and running about 2 hours after the phone went live.
qwales
7 Apr 17#1315
Will do thanks
unknownuser
7 Apr 171#1314
Chase them, your phone line should have been working before or at the latest the same time your broadband started working.
qwales
7 Apr 17#1313
Broadband is OK although it seems that torrents are possibly being restricted, it was better with Sky at a third of the bandwidth. so far I am seeing nearly all torrents being processed at 2 figure speeds, rarely climbing above 100kb/s, maybe its just an unlucky coincidence and these are just slow links.
Is it normal that the phone line is still dead, do I need to chase BT or is it something that takes longer.
xCxS
7 Apr 172#1312
As above.
Log in, your account number is there.
Then go to the link posted above and claim it.
I claimed at the beginning of the week and it is scheduled to be posted out today.
I was sceptical at first with cashback, but I've ordered several things in the last two years and always got the cash back in the given timeframe. My preferred route is Quidco, but TCP has also worked for me recently when Quidco crashed over Black Friday.
Just sign up, search for "BT" on their site, and click through the shown deal.
It will open up a new window (the BT website) and you'll get a notification on cashback page to say whether it tracked or not.
At the time of the original deal, Quidco were giving £100 for Broadband & Phone, and also £160 for BB, phone and TV. The TV package most of us went for cost £10.00 as a one off fee so effectively they gave us £50 back for nothing!
TCP matched those deals I believe so just check each site and see what the best deal is for you.
For a lot of us, the money side worked out as follows:
£28.99/ month x 12 = £347.88
£347.88 + £60 (Set up fee) + £10 TV box = £417.88
So anyone still asking if its a good deal, those are the numbers!
Under a fiver per month, for 50+mb BB, phoneline and basic TV package (which includes BT sport for free until July 31st should you want it)...
Obviously bear in mind this was the original deal, which expired a while back, but just transpose the current deal in to the figures above to work out what you will pay.
HEEEEEEEAAAAAATTTTTTT!
melted
6 Apr 171#1311
Log into your BT account, the ID should be the email address you signed up with.
zonecrew
6 Apr 17#1310
How did you get your account number though without a bill. Its asking for mine
damienace
6 Apr 17#1309
Also how does cash back work, I have never used it will I get cash back?
How did you guys claim the reward card? I've tried on their website and it wont let me unless i put my account number in. I've gone through all the emails they've sent me and i cant find an account number. Only an order number.
missybpink
6 Apr 17#1305
it's £29.49 a month with £125 gift card at the moment on BT website.
damienace
6 Apr 17#1304
Is this still available?
unknownuser
6 Apr 17#1303
Mine said £150 not £200. I've applied for it but also filled in their contact form.
m1keyp1key
6 Apr 17#1302
Anyone got their reward card yet? I just logged in to find mine should be on its way
thetarget
5 Apr 17#1301
How many devices can share the BT wifi log on details for out and about wifi connections?
I can't seemt to find it in the common questions.
unknownuser
5 Apr 17#1300
Thanks. That's annoying, I'll get in touch with them to ask if they'll supply it.
qwales
5 Apr 17#1299
All working here, 52 up 9 down and £200 winging its way :-)
Henlans
5 Apr 17#1298
depends, if you go via the topcashback it shows £125.
Henlans
5 Apr 17#1297
topcashback confirmed the £140 today for my daughter!
bill888
5 Apr 17#1296
A friend had a new line installed earlier this week, delayed by one day. New NTE5c and MK4 filtered face plate fitted. Phone working but fibre activation delayed until later this week.
Chiptivo
5 Apr 171#1295
BT Offer Showing the £200 cashback.
BT TopCashBack New customer Details (Quidco was £160)
samcatch
5 Apr 17#1294
That would be a huge help if you can! Put it on imgur and share the link here :smiley:
Thank you!
speedygonzalez
5 Apr 17#1293
Installation scheduled for today. Sky switched the service off before 9am in the morning :disappointed:. Luckily I have already registered for and have access to a reasonable BTwifi-with-FON signal in the neighbourhood, providing internet access to various machines throughout the day. At just before 7pm I was informed by both txt and email that phone line was up, and similarly broadband came on-stream just after 8pm. Broadband installation literally took 3 minutes, consisted of unplugging signal cable from sky hub and plugging it straight into the bt hub, connect power lead, press on-off button, wait for colour to change from green (to flashing orange/red momentarily :smirk:) to blue. Testing with the bt wholesale speedtest on pc showed 52Mbps down and 9Mpbs up, well pleased! For under a £5iver a month, the OP certainly deserves a huge thankyou! :smile:
It is going to take a bit of planning to finalise the setup, I think, with dual band same ssid and all that. To start off with though, I am just going to take the lazy option - by renaming the ssid and password to the same as those on my old Sky hub, rather than requiring every single user having to reconfigure every machine that used my broadband previously...
Cheers!
PKRichie
4 Apr 17#1292
I wonder if the first order failed, if it was resubmitted and they added the cashback from that date, that would explain why, get in touch and ask them.
Chiptivo
4 Apr 17#1291
I took screenshots if required
oldsystem
4 Apr 17#1290
Check the list i posted yesterday showing the voucher you receive depending on date signed up, it dropped down to £150 for fibre after a week.
samcatch
4 Apr 17#1289
Infinity.
Just logged in and confirmed, I have infinity.
PKRichie
4 Apr 17#1288
Did you order standard or Infinity ? Infinity was paying £200, standard was £150.
unknownuser
4 Apr 17#1287
Has anyone had a new master socket fitted?
If so did they replace it with a filtered socket or just a standard socket?
They've fitted a standard socket for me, it feels like a missed opportunity for a filtered face plate.
samcatch
4 Apr 17#1286
Engineer was due on Friday to complete the install, took the day off to wait for them and potter around doing a few jobs at home (pulling CAT6 cables to the upstairs bedrooms and various other networking jobs).
3pm get a message saying no engineer visit is needed, and that order is delayed.. Ring them up and there is an issue at the exchange that they will sort today (4/4/17).. Just had a message from them saying its now all working, will check when I get home..
Attempting to claim reward card they have dropped it from a £200 card to a £150 card, so need to harass them about that tonight, see why they have reduced my cashback!!
boabbyrab
4 Apr 17#1285
B/B up and running, phone is dead mind. Went to BT to claim my card and the page is showing as order been delayed, suppose I have until midnight for the phone.
the.porter
4 Apr 17#1284
Says it's my number that's connected but still won't accept incoming calls cheers
Postcard
4 Apr 171#1283
Not sure if it still works, but try dialing 1470 17070 on your landline to see which number is connected to your line. If it's not your number, you might have a crossed line.
the.porter
4 Apr 17#1282
Cheers mate when I ring the landline it says sorry your number is not recognised,I have removed the faceplate and hardwired it but still the same,engineer booked for Wednesday
the.porter
3 Apr 17#1281
It started well but I can't get incoming calls on my landline and the router keeps rebooting over n over again
devs
3 Apr 17#1280
Great cheers for that mate :wink:
oldsystem
3 Apr 17#1279
I found the link to sign up to line rental saver, but not sure i want to risk the quidco money. Seems to be placing a new order if i continue with it
Depends on the date you signed up
From 28.03.17 until 10.04.17 new to BT customers are eligible for a £75 BT Reward Card when ordering a BT Broadband package and a £125 BT Reward Card when ordering a BT Infinity package. Existing BT Broadband customers upgrading to BT Infinity or those adding just BT TV are excluded.
From 22.03.17 until 27.03.17 new to BT customers are eligible for a £100 BT Reward Card when ordering a BT Broadband package and a £150 BT Reward Card when ordering a BT Infinity package. Existing BT Broadband customers upgrading to BT Infinity or those adding just BT TV are excluded.
From 15.03.17 until 21.03.17 new to BT customers are eligible for a £150 BT Reward Card when ordering a BT Broadband package and a £200 BT Reward Card when ordering a BT Infinity package. Existing BT Broadband customers upgrading to BT Infinity or those adding just BT TV are excluded.
Actually, i saw your comment about your speed not being fast enough for BT TV, so is it not normal broadband you have? £150 would be correct then.
devs
3 Apr 17#1278
I've just been to claim the card and it's £150 and not £200 is that correct?
"£150 BT Reward Card"
BLUEBRO
3 Apr 17#1277
Same as you switch on tomorrow and my first bill is 21/04
boabbyrab
2 Apr 17#1276
Due to get switched on, on Tuesday, does anyone know when 1st bill is due after it.
KiNG
2 Apr 17#1275
nope 1gigabit here
slipd
2 Apr 17#1274
Cool, my speeds have settled now :sunglasses:
Anyone only getting 100mbps from the wired ethernet ports?
sprite127594
1 Apr 17#1273
anyone having trouble with kodi ? mines buffering like mad.
terriclarkfan
1 Apr 17#1272
Mine was 48 down, 10 up, 16ms ping immediately.
PKRichie
1 Apr 17#1271
bt.com/newbroadbandspeed
slipd
1 Apr 17#1270
I know it's early days but my connection is syncing at 55MB and I'm getting, via Speedtest.net, around 32MB... too early be concerned?
xCxS
1 Apr 17#1269
My posts today have been about this very problem... It pays to read Comments :wink:
It took me 4 different people but eventually I got them to finally admit they missed my sports off. I added the £5/month HD extra pack. This includes bt sport. If you didn't select that or just the standard sport pack then you don't get it as default. You can add it to your account and it's free til July 31st then 3.50/month for SD Content or 5/month for the HD.
PKRichie
31 Mar 171#1268
BT Sport is an addon for BT TV, you can add anytime and remove with 30 days notice.
It'll be free until July 31st, then £3.50 p/m from August 1st.
It will recontract your broadband for 12 months but at the same price you pay now, your discounts remain in place.
Get in touch with them :smiley:
slipd
31 Mar 17#1267
Yep, I was all up and running before I left for work this morning :smile:
Woke up to no connectivity with Sky though; it was a very tense household for about half an hour!
Already claimed the £200 - its been dispatched too, apparently? The £160 Quidco tracked nicely as well so as it stand, so I've no complaints.
Not even opened the TV box thing, is there any point? Might flog it on eBay! Keep hearing about free sport through it but isn't that a defunct offer now? With Sky TV already, I literally have no use for the box...
AAB
31 Mar 17#1266
My phone, fibre and TV (free starter pack) got activated today without any problems and I've also put it the claim for £200 reward, which was straightforward to do.
But I don't have bt sports, I thought I would get it automatically with the starter TV package, but that's not the case.
So I've tried to add it online, but it will only allow me if I accept a new 18 months contract for starter TV AND broadband. Now that is a bummer, because it means I'll have to pay the full price for fibre for the last 6 months, after my deal ends.
Is there anyway to get round this? Anyone else came across the same problem?
the.porter
31 Mar 17#1265
I already have sky q so the TV side might as well be sold it was only ordered for the extra quidco which pays out 20th April
missybpink
31 Mar 17#1264
if you go back through the myreward link after claiming it will now tell you when your card will be sent out mine says 5th April.
the.porter
31 Mar 17#1263
All sorted up n running £200 cliamed
Jawz
31 Mar 171#1262
Do you mean Sky Broadband or BT on Sky for TV?
If you mean BT TV, you have to call BT up and give 30 days notice to cancel as its a seperate contract to your phone and broadband package.
Thats what they told me anyhow and it generated a seperate order number that was a cancelation of that service.
melted
31 Mar 17#1261
BT initially introduced a broadband cessation charge some years ago to discourage dodgy ISPs from ceasing lines instead of providing a MAC when their customers tried to leave, and also to try to stop ISPs that were going bust, and their wholesalers from trying to force customers by withholding their MAC, into joining a new ISP that they'd been sold to, typically with an unfavourable contract and ceasing their broadband if the former customer didn't accept.
I believe it now supposedly covers the cost of work required in the event of cease. If you migrate there shouldn't be a charge.
xCxS
31 Mar 17#1260
Up until now, I fully agree with the above post.
I was a BT Customer who was out of contract and the CS advisor told me exactly what you have read there. I argued that I was out of contract so why on earth would I have to pay it but they insisted.
I decided to just take out a brand new contract and received a letter a few days ago explaining that someone wanted to take over my line and if I didn't respond within a week they would allow the transfer and then just produce a final bill. If there is no cease charge on that bill, then we are right.
the.porter
31 Mar 17#1259
Sky still active for me I thought it would of gone of by now
Chiptivo
31 Mar 17#1258
It's only if you completely cease your line. If you are transferring to another provider they can't charge (ofcom ruling), and don't charge.
Jawz
31 Mar 17#1257
Never knew bout a £31 charge for leaving. Anyone else had this?
What you'll pay
You'll need to pay £31.00 for stopping your BT services. This includes:
Charge for stopping your broadband - You'll need to pay about £31.00 for stopping your broadband. You can find out more about this at bt.com/ceasecharge
xCxS
31 Mar 17#1256
This is sort of what I'm concerned about with the BT sport issue I wrote about above
thetarget
31 Mar 17#1255
The 1571 service was added via online account after the original order went live. Contacted TCB as the BT page says to contact them for changes to orders just to be on the safe side. 1571 order got its own order reference. Received a reply from TCB to say BT may not allow the original order cashback. They did say to contact them if it happens and they will try to resolve it.
I don't recall the option to add the 1571 service during the order process. I suppose I may have missed it during the order process.
Possibly a sneaky way for BT to decline paying cashback to TCB and Quidco? Does seem silly. It is an additional purchase after the original order has gone active/been fulfilled.
Has anyone had BT Quidco/TCB cashback issues for situations like the above?
terriclarkfan
31 Mar 17#1254
I'm also going live today. Sky ADSL went dead before I left for work this morning so hopefully I'll just have to plug in the new router tonight.
Do you need to do anything techy in order to get bittorrent working on BT? Asking for a friend..... :wink:
xCxS
31 Mar 17#1253
I hope you're right!
I'm gonna contact Quidco regardless as to lose £160 over the sake of what, 5/6 weeks of the remaining football season just isn't worth the gamble.
They said it would re contract me and that's what worried me, because what if my previous order is them deemed "dead" as a new one is activated, thus voiding my quidco claim...?
Budden
31 Mar 17#1252
Got a text and email to say it was being posted within about 12 hours but that it could take 30 days to arrive. I did it first thing in morning
KiNG
31 Mar 17#1251
yes you get a email confirmation i got a sms confirmation as well
salmanzak
31 Mar 17#1250
do you get the confirmation email when you claim £200 mastercard. I only saw the button "claim reward" and when I clicked it became green saying reward claimed. No confirmation email though
thetarget
31 Mar 17#1249
I put what I thought I had previously read from a thread somewhere on hukd. So many comments lately on ISP offers taht I may have incorrectly remembered. The comment said something like, your line rental charge won't be going up in price during your contract as it has been paid in advance for 12 months.. So if the ISP increases the monthly line cost during your contract, you couldn't use that reason to leave penalty free as you aren't having an increase in line cost. Although other ISP price hikes could be a reason to break the contract penalty free.
KiNG
30 Mar 171#1248
paypal it to yourself
Hathawayp5
30 Mar 17#1247
I've had a quick search through the thread thinking I'd seen the answer somewhere, and apologies if I've missed it, but is there a way to transfer the £200 from the reward card into a bank or paypal account?
Thanks.
devs
30 Mar 17#1246
Great cheers for the link!
PKRichie
30 Mar 171#1245
www.bt.com/claimmyreward
Enter the info it asks for, the order number will start with VOL013
devs
30 Mar 17#1244
I can't see anywhere to claim the Mastercard when I login to my account? Ordered placed a while ago with activation on the 3rd..
sprite127594
30 Mar 17#1243
managed to set my BT ID up and £200 reward card claimed :smiley:
PKRichie
30 Mar 171#1242
Incorrect, if you're leaving due to a price rise you can leave without termination charges and the line rental saver is refunded, if you have 6 months left, 6 months would be refunded.
BT Sport is an addon for BT TV, you can add anytime and remove with 30 days notice.
It'll be free until July 31st, then £3.50 p/m from August 1st.
It will recontract your broadband for 12 months but at the same price you pay now, your discounts remain in place.
It won't affect your quidco claim or rewards card, they're tied to the original order which has now completed and closed, adding BT Sports is a different order
xCxS
30 Mar 17#1241
I've got my first complaint and I'm super annoyed.
I took the TV, broadband deal for 160 quidco.
The starter pack states that bt sport is included and what happens when I install and setup... Its not there. Called the team and they've said it needs to be added and that someone can do it next week (cheers guys :confused: ) but they will have to start a new contract for me...
Is this likely to affect my quidco claim?
thetarget
30 Mar 17#1240
Be aware that paying the line rental in advance will lock you in when BT puts up prices. People aren't doing this as when line price increases come along they can get out of the contract without penalty. This is why several people have recently moved away from Sky and BT penalty free mid contract.
Choice is yours if yout don't mind the full 12 month contract or want some freedom to potentially get out and take up a deal with another ISP should price hikes happen.
How do you do that? Do you call them or can you do it online? Cheers!
KiNG
30 Mar 17#1237
52/10 mbps all good
ip cameras done, (easiest router yet to set these up on)
admin layout is very straightforward to use
£200 reward card claimed
so far so good
999pez
30 Mar 171#1236
It's my activation day today as well. Internet was not working this morning at 7am. I got a text from them at 9.48am telling me it was working.
All working now, really easy set up. Claimed my £200 reward card. I'm about to pay the line rental in advance which saves another 10%. If all the cashback works, it will cost me £35.07 for the year!
I was getting 3 Mbps with plusnet adsl. Now getting 40Mbps :smiley:
salmanzak
30 Mar 17#1235
Today is my activation day and I am without internet since 9 in the morning. anyone know roughly what time the activation take place. The wait is killing me
xCxS
30 Mar 17#1234
Nope. Mine got sorted right away.
Have you left it for a while? It could have expired?
sprite127594
30 Mar 17#1233
I've tried to set up my BT ID today but the link in the email they send to confirm is not working. Done it a few times. Anyone else has issues?
the.porter
30 Mar 17#1232
All my gear received today for activation tomorrow so far so good
Budden
30 Mar 173#1231
+1. £200 card posted and topcashback tracked at £120. I make that £7.32 per month. Was paying sky £18.99 a month for standard broadband. Gone from 5.5mb down and 0.5mb up, to 52mb down and 6.5mb up. This is possibly my best ever HUKD, thank you OP!!! All I had to do was apply online and the rest has been very easy so far......
KiNG
30 Mar 17#1230
my connection is due to go live today at some point.
i tried out the range of the wifi range yesterday on the hh6 and its alot better range than the sky q hub that i currently have, ive split the signal 2.4ghz and 5ghz in the admin.
i'll know for sure if its any good once i setup the ddns, and port forwarding for my ip cameras.
xCxS
30 Mar 17#1229
All my gear arrived today and I go live at some point throughout the day.
All this talk about the HH got me thinking though. I've been told on several occasions that the gear is pretty rubbish, but I'm not THAT technically minded to understand the ins and outs of how it all works and WHY its so bad.
What would you recommend doing (I admit I could scroll through these 30 pages but its a lot of info to try and sift through!).
Having been with them previously, I used to find more often than not my NAT settings would default to strict or moderate, and very rarely open. I would sometimes get this "Can't locate a Toredo IP" error also when testing multiplayer settings on the XB1.
Are any of the above actual issues with the hardware?
Postcard
30 Mar 171#1228
Postcard
30 Mar 17#1227
All set up for phone, TV and fibre (with a VR900 having used it with plusnet), the HH will stay in its box for now. No problems so far. Have also claimed the £200 reward.
Birdyyyy95
30 Mar 17#1226
Hi Guys, RE the £200 card. Any idea how quickly we should it expect it after claiming the reward?
m1keyp1key
29 Mar 17#1225
They don't know what they are talking about. I copied and pasted that info from the Bt forum
sprite127594
29 Mar 17#1224
Cheers I'll give this a try but just rang CS and there saying I have to use there hub.
missybpink
29 Mar 17#1223
All sorted here and £200 card claimed :smiley: Thank you OP :smiley:
999pez
29 Mar 17#1222
It's a bit ambiguous. I think BT sport is initially free then £3.50 from 1st August to add the BT app - watching on a PC/tablet/phone but it's free on any TV package to watch on the BT Youview box. I've gone for the latter as I didn't want to pay an extra £3.50. Will find out tomorrow when I get connected.
thetarget
29 Mar 17#1221
BT is up and running for my parents.
The £200 voucher has been claimed and an email confirmation has been received. Simple process to claim.
1571 service has now been added via online account. Contacted TCB with that order ref, just in case it could hinder the initial cashback claim. There was a note on TCB about informing them of order changes. Although this is really a separate order. No changes were made from the initial order being placed to the service becoming active.
Only issue with the BT Smart Hub is it only has 3 channels for 2.4GHz and they are rather crowded in the neighbourhood.
I set up the BT HH5 they were using with their plusnet service as an access point upstairs connected via homeplugs. The following are useful if you need to do something similar:
I made the SSID names the same for the HH6 and HH5 with separate ones for 2.4GHz and 5GHz. That way my parents won't have to keep manually connecting around the house if they wander and wifi at the same time :smiley:
m1keyp1key
29 Mar 171#1220
I'm all up and running and claimed my £200 voucher......no issues at all so far.
No reason why not - BT (if you can get hold of somebody) should give you the login details.
sprite127594
29 Mar 17#1216
Missed my hub delivery yesterday and supposed to be changing over. Anyone know if I can use my tp~link ac750 ?
Suppose I need to phone by for a user and password.
brainbug100
28 Mar 17#1215
Will keep an eye out when activated to get the link for the mastercard
Chiptivo
28 Mar 17#1214
£368 cash back on a 12 month deal costing a total of £408.
No brainer really, thanks OP. Appreciated.
m1keyp1key
28 Mar 171#1213
So far so good. Cashback tracked within a few hours of ordering, got a letter to say going live on the 29th. Postie delivered the homehub today.
This deal could be alot of hassle but if everything goes ok then it really is the best price by far for fibre.
Hopefully get back online tomorrow via infinity and try to claim the £200 reward card.
PalG
28 Mar 17#1212
hi.. my cashback hasnt tracked? but my order is being connected tomorrow??
thetarget
28 Mar 17#1211
Try to ensure someone is home. Today the BT hub and basic BT TV box was left on the doorstep in full view of the street. The Parcel Force address label even states on it: "Special Instructions Do Not Leave Unattended".
People were in and the doorbell wasn't rung. And yes, the doorbell is fully functional.
Deliveries should be signed for.
I've sent a complaint to Parcel Force and also notified BT.
KiNG
28 Mar 17#1210
of to a bad start, bt hub was supposed to be delivered today, guess what, it hasn't even been put in the van for delivery!, supposed to be coming tomorrow now.
My personal experience of ofcom was they were worse than absolutely useless when my ISP went bust and an ISP took over my phoneline's adsl tag for a month and refused to provide a MAC or any internet access unless I paid them for a long, overpriced contract with them, effectively hijacking my line and preventing me getting internet access for over a month until they ceased my connection.
seaniboy
28 Mar 17#1208
The regulate the market, a complaint - they record it (if valid) against the telco and send it on to telco - if that does not work then you go to Alternative Dispute Resolution which frowns upon its 'members' as it knows Ofcom only record valid complaints.
Ofcom recorded complaints then make the polls for accurate representation of its figures - why Vodafone in mobile telco keeps winning the losing trophy.
The same team deal with complaints via Ofcom or CEO office. Might as well record a official complaint - as Orange Broadband, EE & now Vodafone (this year) have announced thousands of new UK jobs this year, complaints with Ofcom work, telcos take notice - as I said whatever route you take it ends up at the same team, but via Ofcom is extra bite if you need to go to ADR.
Newbold
27 Mar 171#1207
I doubt it - not much point in contacting Ofcom because:
What we do not do
We are not responsible for regulating disputes between you and your telecoms provider;
CEO's office is the only way to get any sense out of BT - they have a separate team in the call centre just dealing with CEO complaints because of the sheer volume of them now.
PKRichie
27 Mar 171#1206
It's 30 days notice to cancel, a working line line takeover takes around 14 days, you won't be billed for services used after that date.
If there were charges it would tell you how much in the letter, so what you've received is what you want, it means your order to take over your old account is going through.
Ignore BT CEO office, or else they get no bad points against them versus Ofcom, and they deserve every %
seaniboy
27 Mar 17#1204
Same as billing you past a PAC out date (past minimum term), it's 30 days notice or transfer to new telco, the telcos in this country are just dodgy looking for anyway to make cash.
moneychop
27 Mar 17#1203
Got a link to both? Will they even bother since i'm not joining them after all this?
xCxS
27 Mar 17#1202
Just got my letter from BT explaining that someone else wants to take over the number at my address.
It states "If we haven't heard from you by 2PM on 29/03 we will assume you no longer want the phone service at this address on this number. We will then end your contract, allow the transfer of the line to the other customer and forward your final bill within 7 days.
If that is in fact true, then what a load of crap the customer service advisor was speaking, telling me I still had to give them 30 days notice, despite being out of contract!
seaniboy
27 Mar 17#1201
Just had a whatsapp message from account holder (or what would have been the account holder) BT are doing the same, confirmed twice via Live Chat takeover was 4th (as from order selection) from last Tues, last time confirmed was on Sat. BT Login and 'Track My Order' can't trace it, Sky say no transfer requested - so they went Live Chat - but now say they need to submit a new order. But that would take the transfer date beyond Sky's 30 days satisfaction and account holder would be billed to leave Sky for 11 months.
What a shambles of a company at the point of ordering, at least other companies mess up when you actually are in contract!
Nope out of contract. First it was a system issue, then a duel order issue. Every time their solution is ok we are going to cancel everything and reorder. Which resets my installation date. Then a few days later they call and go there is a problem with your order we are cancelling it. We need to reissue
xCxS
27 Mar 17#1197
Whats actually happening?
Are you under contract elsewhere or something?
moneychop
27 Mar 17#1196
So BT have cancelled my order again. I'm going to the ombudsman because its terrible. 4 cancellations each time a promise that this will be the last and to top it off they try blame my existing supplier.
xCxS
27 Mar 17#1195
My service was ordered on March 21st, and I just logged in to check progress.
Equipment due to me on 29th, and activation on the 30th, so it all "Seems" to be going OK.
Not had anything through the door or contact from customer services regarding my existing account (I am a BT customer, outside of my contract terms) which I found odd.
Just hoping they close my account as soon as the new one activates and I just have a final bill to pay...
sprite127594
27 Mar 171#1194
My hub is coming today ready for activation tomorrow. Everything smooth so far.
I see this morning BT have been hit with a 40mil fine for open reach not activating lines within a timescale.
Net it's going to be harder to get that reward card off them now :smirk:
seaniboy
27 Mar 17#1193
We on this thread ordered the free package, as posted^ we didn't order 'some TV packages' we ordered the one posted, the one advertised, the one that said BT Sport was FREE with Starter at £0 a month.
Chiptivo
26 Mar 172#1192
So much hate in this thread
seaniboy
26 Mar 17#1191
FOR free, read it. FOR not 'from',
PKRichie
26 Mar 17#1190
Yes, on some TV packages but not all, like I've told you before but you claim otherwise, you'll find out in August though.
Why else does it show 'Free until July 31st' or available 'from free' ?
seaniboy
26 Mar 17#1189
It's FREE
PKRichie
26 Mar 17#1188
Free until July 31st then £3.50 from August 1st, cancel anytime with 30 days notice, it's a rolling 30 day contract.
Newbold
26 Mar 17#1187
The assumption now, unsurprisingly, is that everyone has one, so it became a bit pointless.
oldsystem
26 Mar 17#1186
They stopped having to report to TVL who buys TVs.
JayPed
26 Mar 17#1185
sorry,stopped what?
what I meant was,normally when you buy a TV,the sellers send your details to TV License and they will then start sending TV license demand letters to your door with your name,so I was wondering if buying this BT TV box that comes with this broadband deal have the same effect? I really don't care for it,it's just the cashback that comes with it that i want.
oldsystem
25 Mar 17#1184
They stopped that years ago. I took BT TV but won't be using it.
slipd
25 Mar 17#1183
Thanks, it must have been an old write up... I can't find it now anyway?!
JayPed
25 Mar 17#1182
so if I take the free BT TV package that comes with it, will I get TV licence demand letters?
I don't watch TV so I don't pay for the license and never received a letter.
Chiptivo
25 Mar 17#1181
Not anymore.
Free SD for three months if you sign up.
Not sure if this commits you to pay for the other 9 on a 12 month contract.
slipd
25 Mar 17#1180
Did I just read somewhere that as broadband customers you get a years free BT Sport?!
orthopod
25 Mar 171#1179
Thanks given up on bt but sent an email to gavin
seaniboy
25 Mar 17#1178
The problem with that is complaints are not recorded with Ofcom do not accurately represent public reporting, use Ofcom to raise a complaint if that dept at BT can't sort it, raise it with Complaints Code of Conduct send into Gavin.
melted
25 Mar 17#1177
I believe you should email the CEO if you want it sorted out quickly. [email protected]
seaniboy
25 Mar 17#1176
Ofcom a complaint
orthopod
25 Mar 171#1175
Glad I am free from BT now.Worst customer service.
ordered on 17th with 160 TCB and 200 card.
22nd overseas call centre some thing wrong order cancelled.
22nd again person 2 overseas Ist person was wrong new order placed.
23 I phoned as both orders showing cancelled online.UK call centre they told me there is a case officer who will phone me 24th.
24th case officer(anoksha) there is a line cease order by nowtv(my current provider) so order cannot go ahead but 17th order is still in the system and if I get cease order lifted by nowtv and this will go through.
24th phoned nowtv twice they said that there is no cease on line.and they are not allowed to withold line from other provider.
24th phoned BT this time steve uk customer service who understood everything ,said he can not see a cease on the line now and there is a scheduled call by order team on 25 th and I should tell her to refresh the order and will not change order number or order date but go live date may change.
25th received a phone call from (anoksha again) that if cease is lifted She will place a new phone order but when told about steve and her own call yesterday that original order is still there.she said no it has been too long in system and cancelled.
So I asked about bt reward card and TCB.She obviously did not know about TCB but said probably I wont be eligible for bt card as this will be a phone order now and not online.
So I cancelled everything with bt ordered after wasting so many days
Is there an email to senior management where I can send this whole story.
seaniboy
25 Mar 17#1174
They have but nothing there even though Live Chat confirmed date as per order takeover date, no word from either Sky or BT.
seaniboy
25 Mar 17#1173
thanks.
Nothing yet, they just checked before 10pm, from Tues, strange Live Chat said it was takeover. Word from Sky or BT yet.
AAB
25 Mar 17#1172
I switched to sky from bt only couple of weeks ago then saw this offer which was way too good to miss out on, so I went for it as I was still within my cooling off period with sky.
So if you left 6 months ago, I don't see any problems.
JayPed
25 Mar 17#1171
does adding the free BT TV trigger TV License letters?
I don't use TV so don't want getting bomered with TV liecende letters.
I have no interest in BT TV,just thinking to add it so I can get more cashback to reduce the overal cost.
anyone knows?
also can I apply if I've been a BT broadband customer 6 months ago? (switched to a differenet provider 6 months ago)
thanks!
AAB
24 Mar 171#1170
I logged into MyBT after placing my order, that's when I saw a new account number. It wasn't on any of the order confirmation emails I received from them. So try logging in to your account.
oldsystem
24 Mar 17#1169
Was a day or two after for me.
seaniboy
24 Mar 17#1168
When you order does BT allocate a account number ? Or is that allocated when activated ? Nothing showing in BT login other than "it can take 48 hours to blah bla blah" but live chat told us it was all in order.
seaniboy
24 Mar 17#1167
Well that's 3 days, call them April 2nd - they know they have that day to save you haha :wink:
boabbyrab
24 Mar 17#1166
Pretty much, offer me deals on TV when I have no interest in it and no deals on something I want. As i said previously, If Sky had matched the BT offer with 78meg fibre (without card or cashback) I would have stayed.
Will wait and see, dude at Sky said new quarter starts in April and new deals will happen then, Sky have got until 14:00 on the 3rd April to keep my custom.
seaniboy
24 Mar 17#1165
Ah well, no fibre no stay :laughing: strange as some Sky customers in general report great Fibre deals then others like you get great offers on ADSL2+ but very little on Sfibre! Guess comes down to own you get/computer say no.
Still at least they will keep the Mail offers up, handy when 12 months are up :smiley:
devs
24 Mar 17#1164
Perfect, that's great! Cheers.
clinkadink
24 Mar 17#1163
I ditched the BT HomeHub 5 they supplied, and connected the openreach modem directly to my Asus RT-AC5300 router. It works fine - and a lot simplier for port forwarding, etc.
seaniboy
24 Mar 17#1162
Let's just crap BT and go back to GPO - maybe Open Teach can go on the cheap with colleges and universities and plough profits into a open network for all, even NFP/cooperative community based ISPs . Selling public assets off has cost billions more to the tax payer. GPO Open Teach can plough profits into Post Office and sell its own phone system, not a private company that makes profit of it, TT.
Bring back Buzby! :laughing:
devs
24 Mar 17#1161
Just wondering am I able to use my own router with this? Thanks
boabbyrab
24 Mar 17#1160
Had plenty of those along with we'll give it to you for free and £1/£2 for a few months with no tie in, guy sounded shocked when i told him i wasn't interested. Only had B/B, phone & Sky + service from them and that's only because if i took Sky +, they would take £10 off line rental and give me free B/B again. Could've got free B/B again but wanted fibre upgrade but no deal to match BT.
winchman
24 Mar 17#1159
I just think the whole BT system needs scrapping and starting again..
melted
24 Mar 17#1158
I flashed my BT Hub 5A with openwrt to use it directly on sky (standard BT firmware is locked). The ADSL connection speed is slightly lower than with the broadcom chipset based sky sr102 router, but in every other respect the BT router with openwrt firmware is superior, wifi much greater range and much less affected when neighbours switch to same wifi channel.
seaniboy
24 Mar 17#1157
:laughing:
You really should go to college - customer 'disservice'! I don't blame the staff, I blame BT - the training must be very poor, then 'there's a headset', 'you'll be alright mate'.
seaniboy
24 Mar 17#1156
I'm Freeview Lite so £3 is a no brainier because a Freeview YV Mini is only going to give me catch up with Freeview Lite so Nat Geo for £3 alone gives me better viewing options, I do like listening to nature progs/news whilst surfing on the sofa.
You be able to add it later after activation ? Just call and ask the day it activates.
winchman
24 Mar 17#1155
So how is everyone enjoying BT's fantastic customer service................
seaniboy
24 Mar 17#1154
Well BT are taking over my new £64 Sky, BT confirmation to new account holder as order received but nothing more, Live Chat got passed to Order team and said we send a letter/welcome pack - nothing from Sky email/letter either yet that transfer happening ? Told BT order team on Live Chat it is a transfer that must be done by X date as it's under Sky 30 day satisfaction and they said transfer as planned on order - takeover remains the same (saved the Live Chat). Maybe BT order team are inundated ?
I'm assured everything is fine, but no letters or emails from either party is concerning.
lhwjud
24 Mar 17#1153
Did you connect the BT hub to the Sky router, or connect the BT hub to the ASDL line directly (i.e. skip Sky router altogether?)
seaniboy
24 Mar 17#1152
They will be getting nothing back until the last bill is accepted as accurate, might not even send back unless due to early termination it has to be. Time will tell :smiley:
seaniboy
24 Mar 17#1151
Well 25 years does not mean a divorce can't happen :laughing:
Sky will call you with offers, or after disconnecting the 'come back to us letters start' hold off long enough and a letter with 60% off appears :wink:
seaniboy
24 Mar 17#1150
I've still got my HH5 in a cupboard at home when I left in 2015 due to price rises, the bill I think includes YV & HH hardware charges but BT can't confirm that, or any bill but want £200 lol yeah right BT. I know you can flash them but I've got a (£20 at order upgrade) Sky Q hub which defo works better than the SR 102 hub.
I will defo give the email a proper read, BT service at that address ended on billing date so await a final (incorrect) bill no doubt. May take the HH5 to mine and flash it as the Sky £64 deal is a SR102, but they run fine there as Wifi is only used on the same level, and even with Sky on Demand catch-up it's 3 metres from the Sky hub.
I flashed my HH5 before and run on Sky BB until I got the Q Hub in Dec. Gave the YV box away to someone, need to source a cheap one now as Sky TV is getting 30 days notice soon as it's mainly catch up, BBC News & Sport they watch. Might even consider Freesat box as Eurosport is free, 6-7 weeks to research/plan. BT Sports/half price Sky is costing them a fortune, even more upcoming now BT binned and half price Sky ending.
Freesat (including catch up) or YV...hmmmm
boabbyrab
24 Mar 17#1149
Recieved an email and 2 letters from Sky about the line and B/B takeover with no offers to stay, looks like i'll be getting no services from Sky for the 1st time since 1992.
Jawz
24 Mar 17#1148
Just setup my online part and because I have used same email address it is on the same login, but just as a drop down box where I chose the different account number.
Last night I gave 30 days notice to cancel my current BT Sports on Sky, so that cancelation is now under way.
Just hope that with it being on same BT login that it doesn't flag as not being a new customer!? Topcashback has tracked and it shows all order details as 'taking over line' for the broadband and phone line.
I just wonder, will this auto cancel my cuttent monthly costs for broadband and phone or will I have to call to cancel? Hopefully cancels itself and I get a 'sorry your leaving BT' letter for that account number.
Nothing's ever easy, but hope this works out ok!? Still can't see where I can get the entertainment added for £3 a month (half price offer that was there on order), may have missed the boat on that part. Hopefully the switchover goes through OK. I haven't had any emails to tell me my current line has had a transfer request and it is supposed to happen in 9 days. Can't really call them incase it all gets rumbled and I totally lose out.
Thoughts from any of experts or people in the know how or what to expect??
melted
24 Mar 171#1147
When I left BT, I received several requests from them via email and post, to return my bt hub and my BT youview+ box, including being sent a bag to return them in, but if you read them carefully you'll probably find it is just inviting you to do so if you so wish. Do check your T&Cs, but I believe you are only obliged to return them if you cancel during the cooling off period.
Here's a clip from a BT email I received.
Hello,
We're sorry you no longer need your BT equipment.
If you've already sent your equipment back to us, you can ignore this email. We must still be processing the return in our warehouse.
If you haven't, and want to help us become a greener company and protect the environment, you can follow the instructions below to send it back for recycling. Many of our customers choose to do this.
I'm still using my youview+ box to record TV and I flashed my BT hub with openwrt and use it to connect to sky adsl, as the BT hub wifi is way better than that on my lousy sky router.
Chiptivo
23 Mar 17#1146
Fair play. I've just looked at the emails I received and clicked through to the royal mail print out. It is just a returns sticker, no id. But, yeah, let them have them back I suppose.
seaniboy
23 Mar 17#1145
The email said print a label or arrange courier, will have to have a proper look at it, just skim read as busy day. They are welcome to it, I've enough Sky Hubs without BT wanting to book a cupboard space too :laughing:
Chiptivo
23 Mar 17#1144
Same with a family member I sort bills out for.
They sent a blue plastic returns bag which has no tracking or id on. Never bothered sending it back and have not heard since.
seaniboy
23 Mar 17#1143
I would like to know the same, no confirmation but Live Chat says transfer date will be as order and Welcome pack should be here within 7 days.
I moved BT to Sky £64 deal on someone's 2 months early due to April 2nd charges - BT are asking for the hub back (which is no problem)
boabbyrab
23 Mar 17#1142
Two questions.
1. How long was it before your current ISP contacted you about leaving for BT.
B. When BT put prices again before the 12 months are up and you can leave, will BT charge for the equipment as per the T&C.
Chiptivo
23 Mar 171#1141
BT Rewards
We offer online exclusive rewards at certain times to new BT customers ordering BT Broadband and/or BT Mobile on bt.com. Please visit www.bt.com/claimmyreward to learn more. If you are eligible for Broadband rewards yourll need your BT ID to claim and will need to wait for your service to be up and running before you claim. If you are eligible for Mobile rewards you'll need your order number to claim and will need to wait until your product is set up and 14 days to claim.
Jawz
23 Mar 17#1140
The only shame part is not having it on mobile, but I only really used a handful of times in all honesty.
I sort of wish I had added the £3 entertainment pack as could have put the BT in my bedroom and made use of it more. But hey ho, all in all not too bad a deal.
When do we register the Mastercard part? Now or after setup?
Jbl1
23 Mar 17#1139
Just for information, it took 2.5 days for my quidco to track
seaniboy
23 Mar 17#1138
lodge a complaint you will now lose the £150 cashback for their actions and unless they compensate you a cancellation will be placed.
orthopod
22 Mar 17#1137
worst customer service. Received two phone calls today that there was some problem in the order (which was confirmed a week ago) and they have cancelled that order and placed a new one on my behalf.now order date shown is 22nd instead of 17 also they have removed basic tv.I feel this is a trick to refuse 150 TCB cashback(which now is 130) and also reduce card which now is 150 instead of 200. my online account shows both order with same number but both cancelled. I am thinking of cancelling this altogether and stay with sky now.
seaniboy
22 Mar 17#1136
My fingers are still burning from a BT experience in 2015 (read back) but fibre for £5 a month, I'll report any problem once if its not sorted I'll raise a complaint via Ofcom then later Complaints Code of Conduct & ADR if I need to - costs BT £500 to go to ADR not me :wink::smiley:
Tequila
22 Mar 17#1135
however its BT and they have very bad reputation,and many people including me have had horrible experience dealing with this company..so not sure this can make up for that..too risky still.
seaniboy
22 Mar 171#1134
Expired now.
In fairness £310+ cashback & reward card is till good value, just less than this thread.
seaniboy
22 Mar 17#1133
Exactly.
Starter TV only allows BT Sports on the YV Mini box over your BT BB, or using it on any other person BT broadband with TV activated on that BB account. The £5 versions allow you to watch anywhere (app/online) including the option for Sky (£6 last year with BT BB ? from £20/1?). I don't care for losing BT Sports if they try to up the price, I'll negotiate a discount if they put it up or consider leaving esp if Quidco/MasterCard get messed up and unpaid by the date of increase - which will be a shame to lose cheap fibre but I'm not going to get messed about with.
Tequila
22 Mar 17#1132
this should be expired.
the £200 gift card mentioned is not available anymore and is reduced to just £150.
BT greed strikes again.
cold.
Jawz
22 Mar 17#1131
That was the same for me. Only additional ask was if I wanted AMC for free, which I ticked.
My reading (glad others read the same) was paying £10 connection and BT Sports says that it is 'free during minimum contract'. TV minimum contract is 12 months. So BT Sports free for 12 months.
Did seem a no brainier as I remember a year ago considering the same, but opted to pay £5 a month to keep it clean and add it to Sky instead. Now I believe they are putting up to £7.50 a month so not worth the conviniance.
The only thing I'm unsure of is if I can use the BT App for free or not having selected Starter. With the Sky option I can use the App and also got a email message from BT saying 'Watch BT Sport on the App and online while you wait for BT TV'
So unsure if that means, as it says, just whilst waiting or a reminder I can watch that way!?
Scottomus0
22 Mar 171#1130
Thank you both for that!
seaniboy
22 Mar 17#1129
That seems to be Sky LLU then & its being sold off to another company ? WOW! Can you tell us more content of these letters you received, seems Sky Broadband may be getting sold off to another company !?!!
Please select the options on the left for more information about broadband availability at your location."
PKRichie
22 Mar 17#1127
No it won't stop your reward card :smiley:
It shows 2 accounts as the BT Sport through EE created a BT ID
seaniboy
22 Mar 17#1126
You are a new BT L/BB customer - EE provides 6m free with no commitment, that is a EE perk you do not pay BT anything. Free custom to you, you are not a paid or free BT customer until BT L/BB activates.
daedos
22 Mar 17#1125
Customer services strike again. On my first order the confusing TV page unticked the Starter TV package lowering the cashback, so I put a second order through. Asked CS to cancel order #1 and they cancel #2. Grr £50 cashback lost. Hopefully the rest tracks ok and this is the only CS issue I have.
Scottomus0
22 Mar 17#1124
cn anyone help and confirm?
seaniboy
22 Mar 17#1123
Honest to god.... some cant see the wood for the trees. Oh look what's this screenshot ? hhmmmmm seems to be a 14.16(that's PM or 2.16PM if that helps) BT order for a 12 month term Starter TV, £10 activation at £0 per month with Infinity 1 & FREE BT YV Mini box (Starter TV includes BT Sport as per BT website links posted) with the only FREE for 3 months then £5 being on the next order page 'extras' - being the HD 'extra'
woods for the tress...woods for the trees....
seaniboy
22 Mar 17#1122
You are arguing, I am merely repeating what I said and posted last - screenshots last night showing the process and it does not have as you post because you are NOT selecting TV Starter but a BT Sport option below it. I have just gone through the order this morning and mins ago AND it is the same: FREE Mini YV box, £10 activation for £0 TV Starter for 12 months! I have posted links to BT saying BT Sport is INCLUDED in Starter, £0pm starter TV with BT sports for 12 month TV term and a mini YV box and £10 activation. You can argue yourself blind people here know as I what we ordered - none of us had to select BT Sports on a 12 month term free for the first 3 months with TV Starter. Fact. Step away from the keyboard.
seaniboy
22 Mar 17#1121
"Some of our prices are changing on 2nd April 2017"
But I'm quite happy to negotiate a further discount for removal of BT Sports because I and others will not be paying £3.50 more if BT increase it from free to £3.50, I mean a further minimum discount of £5 for removal of services(BT Sport) or we leave penalty free is a fair deal for all :laughing::smiley::smile::laughing::laughing:
We ALL signed up for FREE BT Sports with a FREE YV Mini box at £0 a month on starter TV for one off £10 activation fee :wink:
PKRichie
22 Mar 17#1120
When you add BT Sport it says 'Free until July 31st', after that you pay for it unless you cancel it.
It costs £3.50 on the order confirmation unless you have Total Entertainment or Entertainment Max.
seaniboy
22 Mar 171#1119
Nope, my order has not any mention of any of that. ZILTCH. I and many choose a £10 fee with £0 for 12 months Starter (then I upgraded to Entertainment Starter £3) with a FREE BT TV YouView Mini that is what was on our orders. The charges we were told was £0 at order process the only paid option of Sport was app/online/Sky with our orders at £5 on 30 days terms or 3 months free on a 12 month term - BUT you had to select this OR select Starter YV Mini£0/Entertainment+ YV recordable £10/Total Entertainment Ultra YV £18 - per month.
So are you confirming we get notification from BT 30 days before 1st August, and at £3.50 - do you have a BT source for this ? The only notification is of price changes is call charges - April 2nd - in the order process :smiley:
We have all ordered free YV mini box with a £10 activation fee and 12 months BT TV including BT Sports for £0 for 12 months :smile:
seaniboy
22 Mar 17#1118
On a side note BT customer service better pick up, PlusNet overcharges customers half a million pounds between 2011 & 2015 - OFCOM just handed them a £880,000 fine! :laughing: Gotta love BT Group.
PKRichie
22 Mar 17#1117
Which part are you unsure about ? BT Sports on BT TV is only free until July 31st, from August 1st you pay £3.50 per month.
The only exception is Total Entertainment and Entertainment Max, it remains free on only those 2 packages.
devs
22 Mar 17#1116
Thanks for that but I wasn't able to add the you view box when ordering as they would not sell to my postcode due to poor speeds. Question is can I buy via ebay and add at a later date? Can any box be used with the account? Cheers.
seaniboy
22 Mar 17#1115
I wonder if Sky have sold Sky Broadband to Murdoch's Fox Group :wink:
Foxy Broadband . com lol, much prefer the bingo advert myself (as annoying as it is!)
LLU means Sky, TitTalk, Vodafone etc have their own hardware at the exchange you connect to, it means they don't resell BT Wholesale products. Can you elaborate on the letter info mate ? We might get plenty customers out of contract and on better deals :wink:
I cant see Sky selling its own LLU network off, but old o2 & Sky Connect 'BT Wholesale' customers sound like they are being sold off, if you could explain the letters it would help clarify if Sky LLU broadband has been sold (possible given the Sky/Murdoch bid) or if it is just BT Wholesale provided SKY products that are being taken over. Thanks !
Chiptivo
22 Mar 171#1113
Many thanks, found some details here if anyone else is interested.
Many thanks, filled out this morning and mine has just been adjusted to £168
terriclarkfan
22 Mar 17#1111
[email protected] I don't understand anything about LLU etc, mate. I've always whored between Plusnet and Sky every alternate year over the past 5 years or so, taking advantage of their cheap new customer deals. This is my first time with BT, though. Last year I went with Sky and their TCB + £100 M&S voucher deal, which was due to end in May.
seaniboy
22 Mar 171#1110
No worries, welcome :smiley:
Not sure how the date works out as no BT OpenReach engineer needed, same company transfer so yes they probably did just take the end date of the current minimum term. Today one of the Sky £64 transfers went through today for someone I sorted & the BT OR engineer confirmed that it was a transfer from BT (with current landline number transfer) at the exchange but Sky had put through a new (£20 charge) line, he was most miffed at Sky as he came several miles from the exchange he had been at before hand to say hi and bye after the one minute conversation to go back to the exchange to swap wires over lol Sky was live within 15 mins. I now just need to check their BT Sports sub in a few day that was with the original LR & BB order as they left 3 months early re: April 2nd price rise.
Will ask them to check if still BT Sports still on Sky platform tomorrow (allow BT system a overnight to catch up with LR/BB disconnection). I do know however they paid £6 a month BT Sports (including HD I think) and it included app/online (they used it in hospital several times) on a reduced broadband deal with Line Rental paid in advance, sure it was £16 a month which was better than the £21 a month previous BT Sports charge on Sky as standalone, with no BT BB as they were on a Sky free Broadband & half price line rental for 12 months, which I transferred to BT and everything started a new 12 month minimum including BT Sports, it worked out cheaper & with the £150 Reward MasterCard. Watching that old account BT/Sky BT Sports sub next few days :man::laughing:
BT don't make it easy! This exact deal was £29.99 via BT direct, £28.99 via cashback sites, and browser dependant I saw other variations of things ?? Just as above^
Never simple with communication companies is it! #eyeroll
Edit: Sorry, I logged in to the BT account, still showing LR & BB active - its (discounted) & noted as: Broadband and Calls Unlimited Broadband extra + calls (??) £5.99, BT Sport pack £6 (online/app/Sky) £11.99 a month (with no BT TV) all in. No idea where I got £16 from :laughing: probably thinking about someone else's account I have been doing transfers to/from ? Most probable :wink: Anyway they are back on Sky BB @ £64 and as soon as that account updates will pay the years charges off (emergency/incoming landline only use) so they are a fluffy bunny. They still have sky Sports half price till May. (must give 30 days in April)
Further EDIT: tomorrows BT bill produced today, even say £6 BT S Pack till 23/4, other charges not correct as should be in credit more than stated, will await final bill. HOPELESS, I'm sure BT overcharge everyone hoping people don't notice incorrect charges!
seaniboy
22 Mar 17#1109
Really ? Are you Sky LLU or on a old Sky Connect/o2 (BT Wholesale) package ? This is most interesting! Need input!! Can you tell us more information of the contents please.
No problem, most welcome :smiley: cant have companies taking the mick out us consumers now can we ? :wink:
seaniboy
22 Mar 17#1108
If you pay a extra £5 a month yes, you can add it after activation if you did not do so at order. 3 months free on a 12 month term probably wont be available after activation (it might?) so it will be £5 monthly or £5 for 12 months for app/online access - just remember it uses mobile data even on a BT sim, so wifi is the best option - BT Wifi app will give you free access to millions of BT Wifi though. :smiley:
terriclarkfan
22 Mar 17#1107
My 12 month contract with Sky for Talk and ADSL ends in May. However, I've just received two letters from Sky confirming another company will take over my services on 31 March, and NO EARLY TERMINATION FEES.
Many thanks to @sensiboy for his advice and expert knowledge regarding OFCOM rules and 30 days' notice etc.
Jawz
22 Mar 17#1106
Thanks ever so much for another detailed response that makes sense.
Sounds good that I can sit back and let the internet just transfer over. Wonder if that's why it gave me 29th March as earliest setup date!? At first I thought ok 10 days and that it was a coincidence it was the exact date my old contract actually expires. Wonder if the system knew this or just a massive coincidence!?
It's great to have BT Sports on Sky (especially now they have got Boxnation coming)
However at (going up) £7.50 a month and then having to pay an extra £5 if you want it in HD It doesn't warrant £12.50 a month for the privilege.
Would rather not spend £150 for the years privalage and pay £10 for the box and watch free in SD. Plus the extra £30 TopCashBack for adding TV means £20 in my pocket, so a swing of £170
Currently on a 12 month Sports and Movies with 75% Off (pay £30.30 I think) and had £100 credit. So a very good saving this year on TV,Phone and BB.
Also to backup your post below this one. I too chose Starter for TV. Said BT Sports free for term of minimum contract and just a £10 one off fee. Guessing I can still access on App also. So everyone may as well take the box if wanting BT Sports.
xCxS
22 Mar 17#1105
Thanks for the clarification guys. I found it strange that I couldn't see what channels I was getting on the order screen, but so long as BT Sport comes pre-packed with the TV box I'm happy. Do I still get the app with this service as sometimes I like to watch the games whilst I'm out and about.
seaniboy
22 Mar 17#1104
All BT TV YV boxes get BT Sports included. This is the TV order page for current BT BroadBand customers which shows available boxes & channels much better than the BT order process for new customers (scroll down to "see all channels" for each box/pack) https://www.productsandservices.bt.com/products/add-tv/
Something is going on though as Starter works out free for current customers with £50 bill credit & Entertainment Plus is half price (as is Entertainment Starter for new customers) & new BT BB customers have to pay full £10 a month for Entertainment Plus - BT are getting the the TV numbers up for sure...?
Chiptivo
22 Mar 171#1103
If you didn't click the ANC or BT Sports for free until the end of July, then you are getting a freeview box that can pause and rewind a little for £10, however a £40 extra cashback and a box to keep. So bonus all round.
seaniboy
22 Mar 17#1102
How slow ? it may have issues, I used my YV box when I changed over to Sky for a few days so no problems buying your own but does the broadband speed make it worth it ?
seaniboy
22 Mar 17#1101
So smart it automatically sends off errors to India ? There's a fault in the system right there :laughing:
xCxS
22 Mar 17#1100
So my cashback tracked at £160 overnight with Quidco, so hopefully if everything goes smoothly, that's £160 + £200 back in incentives and my new account will supersede my currently "out of contract one" without having to give notice (?). I expect I will get a final bill from BT once the new account activates, and that will be it.
As for all these BT Sport queries above, it confused me tbh.
I actually want the sport pack, and I don't mind paying for it considering the ridiculously low price of this package, however, I couldn't figure out if I was getting it with the TV pack I paid £10 for?
KiNG
22 Mar 171#1099
hub6 aka smart hub
Chiptivo
22 Mar 17#1098
Extra £40 cashback for adding the FREE youview box and unselecting all the TV options (Just in case you forget to cancel the sport) Total additional cost of only £10 for "activation".. Get that back by selling the box.
Chiptivo
22 Mar 17#1097
Does anyone know what HUB they are currently sending out. I have cupboards full of them!
Could have boxed sealed resell value?
I also have a few basic youview boxes? Any use?
devs
22 Mar 17#1096
I was unable to add the TV package to the order due to having slow net speeds where I live. :disappointed: am I able to buy and add my own YouView box at a later date via eBay?
seaniboy
22 Mar 17#1095
You also have the option to 'upgrade' to a BT TV YouView (recordable) at £6 (rental?) a month to view the FREE ^BT Sport Pack - on BT TV" doing the order the way you did with BT Sport 12 month app & online access with £59.99 Activation & £34.99 a month But there is no mention of a free YV mini box ? Looks like you have to order the £6 YV box a month
seaniboy
22 Mar 17#1094
Order page 2 "extras", the way you have ordered results in a 12 month lock down at £5 - a increase may still occur in August over the £5 you agreed
seaniboy
22 Mar 17#1093
You have to choose this 12 month BT Sport option on the first page of your order page to get the same result you post on page 2 "EXTRAS"
seaniboy
22 Mar 17#1092
Refer to TV Starter "BT TV Packages for BT Infinity Broadband" in the dropdown
BT Sport via YouView mini box/Starter TV the price is £0 with £10 one off BT TV activation.
seaniboy
22 Mar 17#1091
Further down the page half price £3 Entertainment Starter
seaniboy
22 Mar 17#1090
No Entertainment Starter is half price @ £3 for 12 months, I only chose AMC for free, not BT Sport - I did not select any BT Sport packs in my order - so if BT Sport or Entertainment goes up I leave :smiley:
Something can be FREE for 3 months but the price still changes to what it is marked at order later, ie say £5 and in
August after 3 months free it becomes £6 - it does not matter if it was free for X months if it was marked at £5 a month thereafter free period - it is still a price increase on the order agreement.
BT Sport has no price if you choose Starter TV on the order, next page is extras, here is what you will see:
No idea what browser you are using but its not "free for 3 months" then chargeable - its free on BT TV process, there is no option to add it - what you have posted is PREMIUM content - HD, BT SPORTS is free with BT TV, unless you choose a app/sky/online subscription on the first order page ? Or as I stated the browser you are using is showing a different order & option process.
PKRichie
22 Mar 17#1089
The price has already gone up for new customers, however it's free until July 31st, just like HD can also be added free for 3 months.
seaniboy
22 Mar 17#1088
PS) can you link us to a BT site stating such specific dates & prices ?
my guess is no, so BT have not told current customers and can't tell new customers we are applying this and you can't leave penalty free.
I love how all these companies bamboozle ya all to think they are right about everything. And people like you fall for it. You need to start researching Ofcom website for a education to protect yourself from ruthless activities and charges.
No exact date (only August) or price, that's is not a notification to current customers of BT TV BT Sports, just a intention (that may or not be applied and no customer notifications need be sent) so when the changes go out in notifications loads of previous and new customers of this thread will be free to fly :wink:
Losing several thousands customers due to price rises in comparison with millions who stay is nothing, BT Retail still make 4 months money from you, where as BT Group promotions spent their money - a classic analogy of BT customer service - the left and does not know what the butt from the elbow of the right is doing. But they all look like they are performing well somehow! :laughing:
seaniboy
22 Mar 171#1087
Maybe quidco/TCB may go up next few days...may drop too! We will see :wink:
seaniboy
22 Mar 17#1086
If you are signing up for a FREE service you can't just be charged for it and be forced to stay. BT Sports is free on BT TV - price charges on other platforms are another case though.
You can give current customers more than 30 days notice but new customers must be informed from 30 days onward - for instance the April 2nd changes on the bt shop site, it was not there in Jan/Feb for that very reason.
You can't activate a service then tell a customer straight away your rates are going up in 4 months. And not expect them to use their right to leave.
Edit: I left when BT Sport went from free to £5 (or £10 as they were trying to bill me) I gave notice (my issue now was that BT did not backdate the billing period to a five and a half week from me giving notice and the 30 day notification from me - they billed me 2 months and equipment charges when I wanted to return it and they said 'no, we don't charge you anyway' and they did!)
If BT Sports (Esp free on BT TV platform) is part of your BB/L order then it is bundled - if any cost of any 3 rise or call charges you can cancel all services like I did 2015 - BT will argue blue murder you can't but you can - call Ofcom and tell them BT ain't complying with Regulations and Conditions of price rises.
Any mid contract price rise entitles a 'detriment' when bundled together - so if you order Sky BT/online Sports they can't tell you the price does not let you out the full contract if all are taken out at the same time. They can just cancel the BT Sport sky/app/online part if it is added AFTER the bundled order)
If BT Sports or Entertainment Starter costs rise for me in August it's 30 days notice back to them. Fixed price means fixed price, detriment means detrimental.
seaniboy
22 Mar 17#1085
BT Sport can't go up from free to chargeable though on BT TV, that would be over inflation/retail index/whatever BT use, I meant via online/app/Sky fees.
AnitaBlaggit
22 Mar 17#1084
Dropped to £150 MasterCard now. (00.03am)
Phew, well done those who scraped it in just before :man:
PKRichie
21 Mar 17#1083
You signed up knowing the price in August would change .... you've already been notified.
seaniboy
21 Mar 17#1082
Well you are in your final month of minimum term so should transfer across - no 30 days notice required. 30 days notice and disconnection transfer dates between them do not apply to you, 30 days notice is for those in mid contract minimum term period for April 2nd price rises.
I think your Sky sub will sit on the old account number unless cancelled seperate - just watch it does not go up with no discount due to the unlinked products that gives discount.
But then you don't need Sky sub so if it's does not cancel just phone BT and say this was meant to expire with BB removal. Or call BT Sports and give 30 days notice tomorrow would be my best bet - unless you wanna keep it ?? (Just asking you never know - you might want BT TV and Sky with BT Sport in a different room?)
seaniboy
21 Mar 17#1081
Got a order on - just not in my name, got the £3 half price Entertainment Starter pack instead of Starter TV, Quidco tracked £160 on the new account holder new Quidco :smile:
£3 more gives you Eurosport (oh I hear the brexiteers SEETHING! Haha!!) and Nat Geo etc... it's not many but Sky or Virgin offer no channels for £3 extra really with a L/BB contract costing £5 (like this deal) & never mind BT Sports subs on top with Sky or V.
See above post for channel info for the £6 half price - £3 pack.
Jawz
21 Mar 17#1080
Cheers bud.
Just signed up to Starter for the £150 TCB and then £200 MasterCard offer.
Used same name and address, but different bank details.
Says it recognises a line at address and will supply me with a new number (no issue, hardly ever use phone anyhow)
Says set up for end of month. My current BT (different account) ends end of month too, but I haven't given notice yet.
Do I leave it to change itself.
Contact online and give my notice to leave and keep the end of the month?
Or...do I have to somehow time the dates by 30days of notice, i.e. Change my installation/start date, to 30 days from notifying them to cancel other account?
AAB
21 Mar 17#1079
I don't think you can leave penalty free, because they are making us aware of BT sports price going up in Aug, at the time of signing up a new contract now.
seaniboy
21 Mar 171#1078
That's BT for ya! No the Starter TV gives you AMC for free if you want it (and a few others? It used too) or extra for BT Sports HD/UHD - the BT Sport fee is going up in August on all platforms I believe, call charges are up on April 2nd for current customers. You have paid for online/app access with 3 months free, but since you already pay Sky it should be one or the other - BT should recognise you have Sky anyway but don't link them manually as any price rise would not tie in to the options on this order! Do not link accounts or you may invalidate a quit fee free in August.
Really BT should just sponsor the football leagues and get it done and over with.
BT Sport is free in Starter so if they raise BT Sports (excluding HD/UHD) we are all laughing, the fees on the website are online, app & Sky access charges for BT TV customers wanting access anywhere but home or Sky.
Not able to complete my order online. Going via TCB link and each time I get to the BT checkout page I get a mysterious technical error.
Anyone else having similar issues?
TygerTyger
21 Mar 17#1073
About to throw my laptop here.
Chiptivo
21 Mar 17#1072
How long did it take to track?
mangopepsi
21 Mar 17#1071
I completed the whole order online and has already tracked. Worst case even if it does invalidate, i'll still get the £200 mastercard :wink:
Jawz
21 Mar 17#1070
How do I get BT Sports Pack?
There are 3 ways to watch BT Sport:
On the Sky Digital Satellite Platform
If you have a Sky box and an active Sky viewing card, you can easily get BT Sport Pack. You don't even need to be a BT customer, but if you do have BT TV then BT Sport Pack is free until 31st July & if you have BT Broadband then BT Sport pack is FREE for 3 months, then just £7.50 a month. Without BT Broadband it is FREE for 3 months, then £22.99 a month.
On BT TV
Watch live sport on BT TV with a BT Infinity or BT Broadband package. And if you can get BT Infinity with BT TV, you can add BT Sport HD for a small monthly fee.
On the BT Sport app and online player
As long as you've got broadband from BT, you can watch BT Sport on your PC, Mac, smartphone or tablet using the app and online player. You'll need to enter your BT ID to start watching.
BT Sport Pack on BT TV and the Sky Digital Satellite Platform
You can have BT Sport simultaneously on BT TV and Sky if you subscribe to both services. This costs £6 a month for the BT Sport Pack.
On BT Mobile
For customers with BT Mobile only, you can watch on your smartphone using the app.
BT Sport Pack is free for all BT TV customers, and it gives you:
All the games from Europe's Elite Club Competition
42 exclusively live Premier League football matches
Live Aviva Premiership Rugby matches
All the season's MotoGP™ races – live and exclusive
Live WTA tennis matches from global tournaments
I read that as it being free if I select BT TV box.
£7.50 if I want it on SKY
Or Free for 3 months and then £5 a month if I just choose online or App!?
Chiptivo
21 Mar 17#1069
Just be aware that for the TCB/QUIDCO the transaction has to be completed wholly online.
Manual intervention of the order can invalidate the cashback.
seaniboy
21 Mar 17#1068
Samknows whilst useful is not always accurate - my exchange went Fibre years ago, I had Infinity in 2015 but it tells me:
Ok have just been on live chat and this is what they told me.
You can sign up as a new customer even if you are an existing one. Go through the order and choose all the options as if you are a new customer. He then told me tomorrow to call customer service to cancel my current contract and they can arrange to tag my current landline number to the new account which i have chosen to activate in 31 days (to allow the 30 days notice on current contract).
They can also move my BT Mobile accounts to the new account. I have a copy of the transcript incase i call tomorrow and they tell me otherwise.
seaniboy
21 Mar 17#1066
BT Sport is a monthly fee, YouView Mini box (no recording) is a catch up and other TV by broadband channels.
Sport by Sky is going up soon.
seaniboy
21 Mar 17#1065
Well spoke to BT today, not the dept that messed up in 2015 but another dept and they said yes they will have to fix it via the Ofcom report sent across - they agreed expecting me to pay £200 for just under 6 weeks of service for LR & BB was not right given I gave 30 days notice within 30 days of activation due to the price charges.
BT cannot send me any bills as none are available on the system, nor My BT account after login, agent agreed again that does not make sense (and it shows "what you owe £0") on the account. Got to Speak to High Level Complaints again (who made billing date error) when they return Ofcom's new complaint on the same issue after all this time...
I can't believe you can not know a customer is due £200 and not write to them in 14 months from customer last contacting BT (when customer was told you are due as £0) in total now because this has reared it ugly head again because they tried to rejoin 18 months later, what a shambles!
Disgraceful really.
Jawz
21 Mar 17#1064
Is Tv not a £10 one off fee so you can watch Bt Sports on Tv? Is that worth it for £10 over just online. Have Sky anyways!
Meathotukdeals
21 Mar 17#1063
Whelp it is a bit late and the stories concerning already having a bt line got me just trying the process out.
It's crazy that I have gone so far into the process - to the point they want me to describe the property for an engineer to call - without any Yes/No regarding the availability of fiber at my location. I'm sure I didn't get any page or text message regarding this.
LOL Gunna do it again .
mangopepsi
21 Mar 17#1062
So it is possible to order as a new customer just have to have a new landline number?
Scottomus0
21 Mar 17#1061
going off what someone mentioned about having an old account got me thinking..
I have a bt sport account which is through EE free for 6 months with my contract.
I have signed up for this and used my usual email, which when i log onto the app, it has 2 accounts to switch from.
im hoping this doesnt class me as a customer! Will this effect my mastercard claim?
Jawz
21 Mar 17#1060
Anyone?
adamworbey
21 Mar 17#1059
Just spoken with an online agent and he confirmed what I feared, only way is to get a new number which I don't want to do.
mangopepsi
21 Mar 17#1058
Yeh that's the issue can't continue the order if you do it this way. If you say no existing landline you can proceed but obviously then lose the landline number?
adamworbey
21 Mar 17#1057
It wont let you continue with the order
PKRichie
21 Mar 17#1056
There is an active landline, it's your active account, continue with the order, what you're seeing is to be expected.
adamworbey
21 Mar 17#1055
I get the same message and I dont want to lose my number so I'm guessing I can't get the deal.... :'(
mangopepsi
21 Mar 17#1054
It says there's already a active landline though when I give my current number, any way around that?
mangopepsi
21 Mar 17#1053
It says there's already a active landline though when I give my current number, any way around that?
Fill out a few details, in a couple of days they sort it. Think as a plus member they match + 5%.
PKRichie
21 Mar 17#1051
Enter the landline and post code when you place the order otherwise you'll lose it, use the same email address if you want.
mangopepsi
21 Mar 17#1050
Thanks for the quick reply. Do I need to do the order without giving current landline number or not? I would like to keep the number if possible.
Also do I need to use different email address etc?
PKRichie
21 Mar 17#1049
Yes you can, you can leave them separate and link to the broadband account or simply have the accounts merged.
mangopepsi
21 Mar 17#1048
Can anyone advise please. Am existing customer just accepted a retention deal. Obviously I can cancel as in cooling off period. I would like to sign up as new customer to get the cash back and MasterCard. Problem is I have two BT Mobiles on the account which I get £5 discount for per mobile for having broadband. If I sign up as a "new" customer and close the old account can I move the BT mobiles to my "new" account?
Also is it possible to keep the existing landline number doing this?
ZazZYo
21 Mar 17#1047
Brilliant Deal Thanks! I am doing a house move next week so perfect timing.
However, I ordered via the TCB website, hoping to get that extra get the extra cashback plus the £200 mastercard. Sweet!
PKRichie
21 Mar 17#1046
TalkTalk will know there is an advice of transfer pending but it won't stop a new order, tags won't be changed until the service is transferred, Samknows will show TalkTalk as the provider.
TalkTalk can stop a transfer, as can any provider, to stop mistakes happening, so TalkTalk do have the ability to help TheDodger if they choose to, although it's in their interest to not be helpful if they retain a customer.
boabbyrab
21 Mar 17#1045
All set for the 4th of April, now if Sky can match/beat this offer with 76 meg fibre I will stay with them even if I lose out on a potential £360 (cannot miss what you never had)
mrjulzmr
21 Mar 17#1044
Existing customers on infinity 1 and their contract is due to come to an end can get an upgrade to infinity 2 for an additional £2.50 per month.
All I'm paying is £12.50 per month for bband and line rental, plus tv with sports and amc. Didnt have to haggle, just said I couldn't afford £40+ per month and they made the offer for another 12 months
seaniboy
21 Mar 17#1043
If TT have a previous marker on the line of transfer - from BT's first order TT cannot remove it, BT must.
PKRichie
21 Mar 171#1042
If you left then it would drop back to the other providers speed, so far BT are the only ones with that speed option that Openreach made available last January, maybe in 12 months others would of adopted that speed range, find out then.
The vouchers are still available, for orders made before midnight tonight.
matedodgy
21 Mar 17#1041
We are all PREY to BT! I so doubt they've run out of fibre capacity. I believe they've run out of £200 Mastercards!
Contrazur
21 Mar 172#1040
Im not a bt engineer but I would have thought line speeds are all controlled remotely at the provider as I'd guess they've got allocated line bandwidth so it's all dependant on that rather than what is done at the box.
So when you leave a provider your line is technically dead with no speed as such
MarcusDSK
21 Mar 17#1039
Currently with bt and was looking at possible options somewhere else (do not want to create an account in a relative's name).
Sky is offering unlimited broadband for £18.99 with £100 MasterCard and possible £60 Topcashback (can be upped to £70 against quidco). Looks like a good option for those with bt and not worried about the speed...
KiNG
21 Mar 17#1038
just out of interest anyone from openreach here? i'm currently with sky fibre 38mb, do the openreach engineers just up the speed to 52mb at the green junction box?
a year from now when i prob move again, they just down the speed back to 38mb or would it stay at 52mbps ?
adamworbey
21 Mar 17#1037
When I tried though it told me I already had BT broadband and wouldn't let me continue. If I select the option without inputting phone number it said it would give me a new number, something I don't want to do....
PKRichie
21 Mar 17#1036
If Infinity 2 is available then so is Infinity 1, It could be that you're in contract and there was no downgrade option available.
thepinkninja
21 Mar 17#1035
Contrary to the comments on here I've been with BT for years with fiber for around 3 of them and had great service. That said, this is massively cheaper than the renewal price I was quoted.
I called to say I wanted this deal and was told that infinity 1 isn't available in my area, only infinity 2. Does thay sound right to anyone in the know? As it sounds like nonsense to me with it being the same fiber cable just different billing packages. Thought I'd ask for a more knowledgeable answer before calling and trying my luck with a different call centre agent.
Thank you
PKRichie
21 Mar 17#1034
It's exactly that straight forward, you don't even have to have it in another name, your original account in your name will be closed when your new account in your name takes over.
PKRichie
21 Mar 17#1033
Until Openreach remove the TalkTalk equipment, which won't happen as the order is cancelled, then you remain a TalkTalk customer, just don't tell TalkTalk you're leaving otherwise the take over will fail, have you put a cancelation request in ?
How is BT at error ? TheDodger is a TalkTalk customer, BT are hardly going to block a customer joining them.
Chiptivo
21 Mar 17#1032
how do you do this cash back magic matching?
slacky666
21 Mar 17#1031
Got tcb to match quidco's £160. They came back with £168!! Well happy cheapest fibre deal I have ever seen and I doubt anything will ever beat this. £4.16 per month for unlimited 52mb fibre!
xCxS
21 Mar 17#1030
I just signed up as a new customer, as I am out of contract, but without giving any notice (although BT suggested I had to do this, I cant see why given that I am no longer under contract terms).
I will advise what happens once the order is confirmed.
Chiptivo
21 Mar 171#1029
£28.99 a month I think.
Chiptivo
21 Mar 17#1028
Yes, and it is an additional £30 back from top cash back
adamworbey
21 Mar 17#1027
So am I right in thinking we came to the conclusion that existing customers it isn't as straight forward as just signing up with partner etc details as I don't want to loose my number?
xCxS
21 Mar 17#1026
Essentially yes, from what I've read from comments on here.
£29.99 x 12 = £359.88 + £59.99 activation + £10.00 TV activation = £429.87.
£200 gift card and £160 Quidco
End result £69.87 / 12 = £5.82/ month
qwales
21 Mar 17#1025
I ticked the box for TV and didn't get the Quidco.
magicrico87
21 Mar 17#1024
Nice one...
So am i right in saying, use that to pay off your line rental, £160 cash back - effectively you are paid £40 to have broadband?
xCxS
21 Mar 17#1023
Just pay yourself via paypal
magicrico87
21 Mar 17#1022
Its £160 from Quidco if you choose the TV package which is free...
qwales
21 Mar 17#1021
Use TCB as I only got £100 from Quidco
magicrico87
21 Mar 17#1020
Thats perfect though, how much is the line rental? £227.99 (18.99 x 12)
Also is that straight forward to do? I asked on chat and they said you couldnt do it?
lovelldr
21 Mar 17#1019
You need to visit:
bt.com/claimmyreward
From there, you enter the details, once your line has been activated.
You can then, when you receive the pre-paid card, use it to pay off the line rental in one go... But, you will then need to continue to pay the broadband part seperately...
magicrico87
21 Mar 17#1018
How do you claim the £200 back?
Also can you put this against the monthly payments, if so how do you do it...
Sorry Newbie!
poopscoop
21 Mar 17#1017
Anyone used Topcashback, quidco with this?
Jawz
21 Mar 17#1016
I'm out of contract end of March (have had letters this week about saving on cost of BT Sports (currently watch through Sky Box))
Account is in my name with joint bank account details.
Would I;
1. Go online and give them 30 days notice to leave (just tell guy I'm keeping line and moving to Sky?
2. Then go through TopCashBack and do the deal and create new account under girlfriends name? (assuming can't use my name again?
3. Would I then have to use girlfriends bank details to pay? (Would it flag using same joint account details for payment? Or if I used my own personnel bank details it would recognise me or the fact it's her account name and different name on card?)
4. What date would I select as the instilation/takeover date? Would I need to time the dates to be 30 days? Or do as soon as possible?
Sorry for the detailed questions, but time is running out on deal and would like a good deal. Bt (on my current account) offers me 18months at £31.99 which is for landline and infinity 1 with weekend calls. But this is better deal.
Just want the cleanest easiest way of doing it.
Would prefer bank details to be either mine or joint as she worries about direct debits from her account so price of mind for her.
Hope someone can give me the answers to what I have put. Thanks so much in advance, been a long night shift so hopefully when I reawaken around 7-8pm I can go straight into setting this up.
Thanks
TheDodger
21 Mar 171#1015
Thanks for the advice. I didnt even know bt had a forum. hopefully I can get it sorted before the offer ends
seaniboy
21 Mar 17#1014
BT is at error, go to their forums. They must release any line tags.
seaniboy
21 Mar 17#1013
Via mobile.
( I contacted Ofcom to lodge the complaint and the young lady was a liar and repeatedly did so even when I was correcting her. Ended up lodging a complaint against her for lies, misleading and giving repeated incorrect information, and the guy I spoke to the second time who took complaint sent it on to BT to correct their earlier errors, that young lady head is going to roll for unprofessionalism - I had to even keep reminding her to stop interrupting and listen to me before responding as a public servant with CORRECT information, still she carried on, quoting wrong legislation & Ofcom Regulations & Conditions and making a fool of herself and bring Ofcom into disrepute - she even denied EVER Ofcom even take complaints and give ref numbers let alone send them on. Farce. Perhaps the Scottish accent she made a incorrect judgement of no intelligence/education or it was xenophobic. That was far worse than calling BT and she is a telecom regulator employee)
lovelldr
21 Mar 17#1012
My Sky deal runs out soon, so I registered for this. But, got a cancellation of my account. Phoned BT who told me to wait 24 hours for the account to be closed before trying to sign up again.
But, I've done a search on my exchange, and I am unable to get Infinity now, as it's apparently over subscribed... WTF.
Not happy with this. Only saving grace, would be if a better deal comes tomorrow... But I somehow doubt that :disappointed:
Jawz
21 Mar 17#1011
So I have to phone them up and say I wish to cancel?
Do I then have to sign up to BT again under a different name and/or bank account details?
I have a shared account for bills so would prefer this?
Thanks for help thus far.
sprite127594
21 Mar 17#1010
yes ends today as there is a countdown timer on the £200 reward card on there site.
TheDodger
21 Mar 17#1009
Talktalk screwed me over. I signed up to bt on the 9th before this deal so I cancelled it on the 15th but Talktalk still think the broadband I ordered on the 9th is still getting installed on their system so bt have cancelled every order i've made because talktalk wont let them take over the line. I've called both bt and talktalk multiple times and they are both saying the problem is with each other :disappointed:
qwales
21 Mar 17#1008
When and where can you apply for the £200 mastercard?
Jbl1
21 Mar 17#1007
Heads up! Just seen a TV ad for this deal which says it expires today (21 March)
kewl
21 Mar 17#1006
Great deal! Perfect timing as my contract with current supplier is ending soon anyway.
Ordered, TCB has tracked too.
Thanks OP.
xCxS
21 Mar 17#1005
As far as I see it, you need to give your 30 days as you are still in contract.
I am out of contract with them and they are trying to make me give a 30 day period of notice but I am going to sign up with new details off the advice of other members and just let the line be taken over by new account.
Jawz
21 Mar 17#1004
My BT broadband/Phone is up at the end of the month.
What's best option for existing customer? Or do I have to leave and come back in 12months? Heard Sky ain't too great for broadband!?
qwales
21 Mar 17#1003
I'm sure I added the TV for a one off payment of £10 or am I making that up?
mubashar
21 Mar 17#1002
Appears to be £120 Cashback for New Customer Infinity BT Broadband + Calls with TopCashback and £100 with Quidco.
winchman
21 Mar 17#1001
Only a few hours to go....
sleephunter
21 Mar 17#1000
Yup - i also notice £100 for broadband and calls - £160 is for those adding TV .
marc81
21 Mar 17#999
You're lucky, we got offered £29.25 (we currently pay £33 which has gone up by £10 since October).... when we rang back to cancel the guy said the previous call handler had put £25.25 offered on the system so said he would honor that but I've stuck with the switch to BT. I may have stayed if they offered me £20.
sprite127594
21 Mar 17#998
How they try to get in touch? I only ask as i dont have a phone connected to my landline.
qwales
21 Mar 17#997
Only have £100 on Quidco, what's that all about, I thought it was £160?
Syncros
21 Mar 17#996
Good deal but PREY you don't have problems.
I'd be happy taking this up with any other provider but BT don't deserve any money from me the amount they've messed me about both personally and commercially. They need to get their house in order.
marcz
21 Mar 17#995
Hi,
I placed order last friday, cashback tracked on quidco etc. Today I created BT account, to find out that I have already 2nd account with them under same email. I placed and canceled order back in 2015, using same email, but i didnt think they keep my account and not delete it until request... I never been their customer but have now 2 accounts, one invalid and new one with this deal order placed... I didnt remembered which mail I used, and didnt check it (fool..). I thinked i used my primary one but found out today I used same for new order.. What do you think I should do? Master card with 200 is for "new" customer only same as quidco cashback... Theoretically I never become their customers, but I'm afraid to stay with nothing from rewards and pay in full...
I checked now and it looks like its allowing me to place new order (under wife name with new email) using same landline phone number. Should I cancel this and place 2nd order with new email to be safe? Would they not have any problems about line taking over for same phone number?
seaniboy
20 Mar 17#994
Busy day folks! How is everyone going ?
BT tried to get in touch today but was unavailable all day, I'll call them tomorrow.
ron2256
20 Mar 172#993
Phoned sky to cancel the tv after signing up to bt. I had a 60% discount sitting in my account allegedly. So i accepted an 18 months contract on the original bundle for £8.80 a month. I am saving over £50 a month all in thanks to this bt deal. Thanks to msmyth
matedodgy
20 Mar 17#992
Never had a problem getting fibre before. Had it for years - got it now. You're telling me that big cities have no more capacity?
Peskybunny
20 Mar 17#991
topcashback has tracked already, £120 :smile:
bobothebear
20 Mar 17#990
I've joined the gang and ordered tonight.
Just need to ring Virgin and cancel with them now
happydeals
20 Mar 17#989
Did you give notice to the existing contract?
PKRichie
20 Mar 17#988
It's UK wide if your cabinet is fibre enabled, not all are though.
heatt
20 Mar 17#987
If you contact them to cancel they probably could change it to £200 but if you've gone through quidco it may invalidate that. The other option would be to cancel and order again but that will delay your installation
PKRichie
20 Mar 171#986
They can't give you what isn't there to give, If capacity is reached then it applies to all ISP's, Virgin Media would be your only other option or wait for a slot to come avilable.
matedodgy
20 Mar 17#985
Yes, same here. It's a very area specific deal this.
matedodgy
20 Mar 17#984
I have already had my order cancelled. The reason was that there is 0% infinity capacity in my area. Things never do go smoothly with BT. I was a bit worried about their monthly fees also because if you don't cancel exactly on time then you get hit with monthly fees that would erode any benefit. But I thought it was worth a punt. Anyway, I wanted to let the forum know that BT have cancelled my order for capacity reasons.
PKRichie
20 Mar 17#983
It'll stay at the agreed £125 when you placed the order, if you want more you'll have to re-order the package.
nikitpatel
20 Mar 17#982
Hi damien I am in a same boat I signed when mastercard was £125 and installation date is 11/04 so could you please advice if they changed your reward card to £200. Thanks
Triggahappy21
20 Mar 17#981
I cancelled around the same time, I'll stick around for a bit then and see if they give me a call. That's pretty much what I wanted from Virgin when I spoke to them. They wouldn't budge at all, they just wanted to push me to a higher package...
They don't offer the speed guarantee like BT and SKY do, so you cant leave without paying their exit fee...I think £20 is fair for a 70mb.
Contrazur
20 Mar 17#980
Yeah phoned to cancel it on the weekend and got offered nothing so told them i'm leaving. Then got this call today saying they've got this new retention package. I guess they are worried about all the leavers
Triggahappy21
20 Mar 17#979
Did you cancel your current contract with them?
PKRichie
20 Mar 171#978
Yes, it's part of the broadband package and free.
Contrazur
20 Mar 17#977
For anyone on the fence and with virgin media. I've just had virgin media call, they've offered an upgrade from 50mb to 70mb and bought the price down to £20 a month to keep me with them
Springerbhoy
20 Mar 17#976
Thanks.
John59
20 Mar 17#975
Hi all,
I hope I haven't missed this earlier in the thread. I am currently with Virgin media out of contract, I believe that i still need to give 30 days notification to leave. I would like to go for this deal but keep my existing telephone number. Would I just order this deal to start on the day my Virgin contract would end?
Do BT arrange for the transfer of the number? Or should I inform Virgin that I will move to BT. When I moved from Talk Talk to Virgin there was an option to arrange the move and the closing of my contract was all handled by Virgin and the number transferred across.
If anyone could advise I would appreciate it.
Many thanks all!
hot_top
20 Mar 17#974
Does £28.99 include free weekend calls, or is that an extra £1?
Was on wth sky live chat just confirming no cancellation charges and they offered me sky unlimited fibre pro (which I thought was discontinued)for £29.95 inc line rental and a £ 100 credit
melted
20 Mar 17#970
Phone.
Triggahappy21
20 Mar 171#969
You get both, TCB state BT rewards upto £200. With the reward card, you just claim within 3 months from the time your line becomes active (Ask them in chat for an activation link to claim that card).
qwales
20 Mar 17#968
Can you get the £200 Mastercard reward and also claim £160 Quidco or TCB, this is still not clear to me?
buggu
20 Mar 17#967
Your right, don't need to notify them but will still be a line transfer which ever option you chose.
buggu
20 Mar 17#966
Things never do go smoothly with BT.
xCxS
20 Mar 17#965
Did everybody who tried it, actually get the £160 quidco track?
PKRichie
20 Mar 17#964
No, let BT inform Sky, just like a bank switch yes.
PKRichie
20 Mar 17#963
You're not cancelling though, It's a take over.
Why request a new line when you have one ? just take it over.
It's not complicated to do this, don't contact BT, place the new order and that is it.
Your old account is closed down when your new account is activated, you'll be without internet for a matter of minutes, if any.
usernamenotavailable
20 Mar 171#962
Wanted this. Applied, but not available to my address in central London :disappointed:
Deal would be good, but it's quite disappointing they're not providing it here
buggu
20 Mar 17#961
For what you will be saving, it's worth the small hassle. Surely transfer of line can't be as stressful as a new installation.
Budden
20 Mar 17#960
Once you have signed up with BT, do you need to ring Sky and tell them you are leaving or not? I am on a rolling contract with Sky so no cancellation fee to worry about, just wonder if BT will do all of the "switch" work for me like a bank would do?
buggu
20 Mar 17#959
Normally you would give your 30 days notice to cancel and once it's on the system, you simply order as new customer and request new line. It will automatically pick up that there is a cancellation and will transfer the line on that cancellation date.
xCxS
20 Mar 17#958
It just seems like they are all a bunch of liars tbh.
They try to catch you out with all sorts.
The offer they just handed me is not up to scratch and they try win you over by saying "you save £59.99" by not having to re-activate etc... when in reality, there is lots to be saved if you can really be bothered to go the extra mile.
PKRichie
20 Mar 17#957
BT will cancel the direct debit automatically once the final payment on the old account is taken.
The new order will create a new direct debit setup.
The equipment on the old account is yours to keep, you don't even have to swap it if you don't want, most likely you have a hub 5 and the new order will send you a smart hub, both will work fine.
You're over complicating things, place the order and be done, you do not have to contact them unless you have BT Sport on Sky, as that is a standalone product and would remain active once the old account is taken over.
xCxS
20 Mar 17#956
On the flipside, they finally made me a loyalty offer of £27.99/ month for Infinity 1, £0 activation fee (obviously) and a discount on BT sport (which I want anyway, as I watch a lot of it). Total price: £30.49.
It takes all the hassle out of starting fresh, but it still feels like I am getting a rough deal here compared to new sign ups...
xCxS
20 Mar 17#955
Really? If I cancel the direct debit is it likely I will get charged though?
I know I am out of contract, but not telling them I am leaving could cause potential hazards surely as I am still using their gear etc?
I could always try it but I fear TCB or Quidco may see it as if I'm cheating the system...
PKRichie
20 Mar 17#954
If you're out of contract then no need to contact them, just place the order and that's it.
Forget about the old account, just create the new one and ignore the letter that will be sent saying 'Another person has told us they're taken services at your property etc'
You ignore it because it's correct, you are that other person taking over your own line :smiley:
yaz84
20 Mar 17#953
Adding the Tv package costs an extra £10 (setup fee etc), then £0 a month. But you receive £160 quidco cashback rather than £100 for Broadband and Calls (through Quidco).
If you are buying a BT mobile SIM and any other extras you will get more cashback...but you probably don't need a SIM/Mobile contract.
So if you're just looking to get broadband, its better to take out the TV starter package through Quidco.
xCxS
20 Mar 17#952
BT are giving me the run around.
Been with them for nearly 2 years, currently out of contract and one advisor told me over the weekend that I should advise that I wish to cancel, wait 48 hours and then purchase as a new customer.
I am now being told by another advisor that I have to wait 30 days and that the other person "wrongly informed" me.
Not going out without a fight here but it looks like I'm gonna miss out.
PKRichie
20 Mar 17#951
Payments are via Direct Debit or you'll pay £2 more per month via any other payment.
Triggahappy21
20 Mar 171#950
Just a heads up, can't use the reward card as part of the bill so you shouldn't really deduct the cost including the rewards card.
Online and on-phone customer service are a joke, didn't know anything about their services and what can and can't be done...alot of stuttering...Asked 2 simple questions and got transferred to 5 different people ( 5th person just sighed and cut me off over the phone, after listening to what I had been told and what I wanted to do next - which was to downgrade the package)...If this is what their customer is service is like for those who are not in contract yet, I can't imagine the stress people go through that are in contract already lol...Time to cancel.
PKRichie
20 Mar 171#949
Truly unlimited, no caps, no throttles,no restrictions and no fair use.
Redbadger
20 Mar 17#948
Just to clarify, What is the most profitable package to take? Is the quidco and starter tv package the best? I.e. Lowest monthly cost with the Master card and quidco? Do you get the youview box in with the deal, to keep?
moneychop
20 Mar 17#947
Yeah i cant chance it on a maybe. Did they confirm in writing or on the phone you'd get everything
qwales
20 Mar 17#946
Anyone know if a fair usage policy applies or is it truly Unlimited?
Can you use TCB or Quidco to get additional reduction?
yaz84
20 Mar 17#945
Think I might have done the same as you. When placing the order if you click the Starter Package, then click NO THANKS to BT Sport, it removes the starter package. You should just place the order, click Starter TV and ignore the BT Sport bit.
I did a live chat, a phone call and another live chat . They said to cancel and re-order in order to get the TV package.
I went on a chat and asked them how long it will take if cancelled before I can re-order...at which point they cancelled it and said 48 hours....by which time the £200 mastercard deal expires.
My advice, just accept taking less cashback, its not worth the headache to change.
I have placed the order again but their customer service say it might not track correctly or be cancelled as a duplicate.
I've spoken to a "manager/supervisor", they werent much help, advised me now that it was in the process of cancellation that I should create a new account and try to order again tomorrow...but they weren't even sure that would work. :disappointed:
smokeyfeltham
20 Mar 17#944
would love to leave virgin but had virgin email address for about ten years and use it for work
melted
20 Mar 17#943
When I ordered BT infinty 1 unlimited a couple of years ago, there was a problem with my order, which just got stuck for about a week on their system (was then on sky unbundled on a BT line), once I got the right department which took a fair amount of calls, they cancelled the original order and I put in a fresh one online myself, which they said they'd monitor it to make sure it didn't get stuck again, and assured me when I asked them that I'd still get the cashback and vouchers (the offer I'd signed up had ended). Got my quidco cashback, marks and Spencer vouchers and pre credited sainsburys (i think it was) card and the new order went through fine. The only down side was I was stuck on sky for a couple of weeks longer due to the new activation date.
TheDodger
20 Mar 17#942
My order got cancelled for some reason. Great work bt. You pushed my installation date back from the 28th to the 31st and now i have to sign up again
PKRichie
20 Mar 17#941
LLU most likely, nothing BT or any other provider can do, it would be the same process if you joined anyone else.
buggu
20 Mar 17#940
Just placed an order but it's not showing the starter TV package even then I selected it when going through the order process. Do I need to be worried?
GingerSkips
20 Mar 17#939
Long standing customers under pinning BT's deals again !!
moneychop
20 Mar 17#938
So BT are doing something weird to me. I currently have sky fibre unlimited and put in my phone and address to transfer the line. Today i received a call from BT saying that they will be transferring my landline on my activation date but there is a "problem" as my line isnt supported. So what they will do is transfer the landline and then reissue the broadband part of the order which will take 5-6 days. This is smelling like a real cope out to me so BT dont have to pay the quidco cashback and mastercard out as i know on their system this will show up as a new order.
boabbyrab
20 Mar 17#937
One last throw of the dice to Sky and couldn't get any deal near to this one, £7.50 off per month (although, can get free B/B online but want fibre). Now to decide on whether it's this BT one or Vodafone 78 meg £28 per month with £1 connection fee and TCB of £80.
genk
20 Mar 17#936
If you see this, after entering your postcode etc then your order will go through OK. If not, it's sent you to the silly 6k figure.
The key is to look for the Red and purple icons below.
genk
20 Mar 17#935
Hi mate, I used my mobile phone (safari). I just kept trying until it worked.
mrjulzmr
20 Mar 17#934
As an existing customer...got infinity 2, TV w/sports and amc for 12.50 per month...no cash back or 'debit card'
999pez
20 Mar 17#933
I don't reckon you'll get the £50. There's a link on MSE, but when you go into it, it states 'Customers who have ordered new BT broadband or BT Infinity via a recognised cashback or loyalty site are not eligible for this offer'.
marc81
20 Mar 17#932
Can't see anything on TCB for Infinity Only, does anyone know if the 'New Customer Broadband Only' should work for Infinity? Infinity standalone is only £10 CB on Quidco :/
Redbadger
20 Mar 17#931
Hi,
Is it possible to use MSE offer i.e. £200 master card + 50 cash back as well as the quidco offer? If so how do I do it? Only asking cus I took the sky fibre offer about 12months ago and got to the basket then opened quidco up and went to sky and found the basket still had my order in. Proceeded and found the cash back tracked and they paid out few month later. Will this work with this, has anyone tried it or is it a cookie/tracker block thing?
Many thanks for any info
firestarter03
20 Mar 17#930
Hi genk, did you manage to order it without it redirecting you then? What browser were you using just out of interest? I have tried all links on the quidco page in Chrome and Firefox and still get -£6,659.98 monthly charge. I think it is more to do with BT's rubbish ordering application...
PalG
20 Mar 17#929
when i put my order in it said "you are already a customer" so i selected and put in post code and it said there is already a line etc and i can take it over. i went through and ordered and when i checked it has given me a new number! i contacted them to say i want to keep the existing number like it stated and she kept saying call back the day after my connection date and they will do it, otherwise i have to cancel and reorder which would take much longer??
AnitaBlaggit
20 Mar 17#928
Yes, we are also moving house next month and I chose a date a few days after moving in (in april) from the activation date calender on the site
So I've ordered this now - to be active then.
Go for it :smile:
PalG
20 Mar 17#927
i took over the existing line and it gave me a new number? i contacted live chat and she says that my order is in progress so i have to wait till the day after my number activates to, to request the existing number be kept??
stevehaley
20 Mar 17#926
I have my broadband with sky and telephone with BT. The mse email suggested I could still get the uswitch deal IE 200+40 but can I get cashback via TCB for either broadband only or broadband and Tiv along with the 200£
Also does anyone know why when you select starter tv option the infinity 2 speed drops to 56mb?
Scottomus0
20 Mar 17#925
Anyone?
seaniboy
19 Mar 17#924
Just as well OR is being hived away from that inept monopoly!
Triggahappy21
19 Mar 171#923
They will have a schedule on the site which you need to choose. It will take up to 2/3 weeks to officially get the service active. You can also write comments which the engineer will see, so you can tell them what the property is like, what to do if no one is available etc...
thetarget
19 Mar 171#922
Yes. I think there is a drop down box for selecting a date. Although I just did the default one as that day is convenient for my parents.
You could go through the order process to that part without completing it.
thetarget
19 Mar 17#921
What did plusnet say?
Just wondering whether I need to do this for my parents. They received the same email about phone line only. Yet they are moving phone and BB to BT. Thanks.
gazza.ladra
19 Mar 17#920
Hi may I ask those for went though with the order - is there a option to choose the activation date? I am moving to a new home on 20th of April and I wouldn't want to switch off the internet of the previous tenants... Many thanks
So could potentially earn:
1. £200 mastercard: How do we use this to cover the bill?
2. £50 referral from cable.co.uk : Get a cheque, fill-in BT CB form stating you seen the offer from cable.co.uk (Ask BT chat for cashback link) once line is active.
3. £160 TCB or QC : Will they honour the deal if we claim the £50? They mention the reward card only but I was assuming that the £50 claim is coming direct from BT so it shouldn't affect TCB or QC, right?
seaniboy
19 Mar 17#918
I cant get through the whole process I'm just trying to find out what the issue is for Endgame, but I guess they have logged off for now
psdie
19 Mar 171#917
Anyone experiencing intermittent dropped connections and flaky speeds - I had an eye opening experience with Sky last month which was eventually traced back to an BT OpenReach exchange fault that is apparently common nationwide.
OpenReach bought a large batch of "blocks" (for the exchange racks) with a new (cheaper) design, which one of their engineers says are fundamentally flawed and don't secure the connection cable correctly (particularly with the current tool they're provided with). BT are apparently evaluating legal action against the supplier.
The symptom of this loose connection will be thousands of dropped packets ("FEC errors") on the line. I couldn't see from my router, but ISP should in theory be able to see them - though Sky were crap and denied any issue until I forced them to send an OpenReach tech. Engineer suspected the issue before even ran line test - apparently sees it every single day and is nationwide issue.
The issue can start any time work is done at the exchange - engineer accidentally nudges an existing cable while installing a new one, connector fails to hold it securely so line starts experiencing FEC errors. Hope that's helpful for someone.
PKRichie
19 Mar 17#916
They don't block you, that is what the page is asking you what you want to do, if they blocked it, then you wouldn't have the option to assign it.
seaniboy
19 Mar 17#915
Try a new browser/cookies clear out.
seaniboy
19 Mar 17#914
No you are not moving and continue, BT should not block a BT NEW order taking over a BT current line by a new account holder
seaniboy
19 Mar 17#913
This is the next page:
seaniboy
19 Mar 17#912
But BT itself says they will contact the (line/number) owner on the next page if you select YES here:
I think its safe to say because people are transferring services from a old account to a new one they have barred such even though the option is still on the website it bars it, they cant do that its a legitimate new order/transfer at the same address, but they have. Seems like anyone affected needs to call Ofcom and lodge a complaint against BT practice that's has started since this deal was posted. Its not in BT's right to refuse a new order where the old customer is on BT, and the new tenant wants to join BT with or without a number transfer. DODGY BT as ever.
If you're splitting from a partner you live with, we treat each person as a separate customer. (At the moment the account may be in just one person's name, although you both used the service.)
If the account holder is moving out, we class the person who is taking over the line as a new customer. This means we can't just transfer the existing account to a different name.
If the person moving out isn't keeping their number, then the new customer can request to keep the number (if it still works).
Please tell us about any changes by calling 0800 800 150
firestarter03
19 Mar 17#910
The links you mention seem to be exactly the same so it shouldn't make a difference. The only one that is different is the box at the bottom that mentions the £200 reward card but I have tried all of them.
I am having the same problem as Need2know7 and Urzrkymn where it is trying to charge me -£6,659.98 for the total monthly charges. After being 'redirected to complete the order' the price of the Unlimited Infinity is £29.49 rather than £28.99 as well. Has anyone managed to get to the bottom of this? I have tried contacting BT but they can only suggest ringing a number to order but obviously I won't get cashback this way. This is a new line order as well, not sure if that is making a difference.
Endgame
19 Mar 17#909
Yes tried all the options but with the same outcome. If i sign up via quidco and place the order surely it would track, even if BT call me to transfer the number the order has gone through regardless?
The only thing i haven't tried is signing up through mobile data, i will try this tomorrow as my signal is hit and miss at home
seaniboy
19 Mar 17#908
I cant understand why BT is doing that ? did you try all my options ? I may be wrong here but if BT contact you at her request to transfer the number it may invalidate cashback ? it's possible either way. BT online should not be doing this, I would call Ofcom and lodge a complaint they have removed this from the website order process, they maybe have got wise to what old/new customers are doing and pulled it but if a customer has completed minimum term or cab leave because the 2 April price charges they should not be stopping anyone taking over a number - even the website says we will contact the current line owner.
seaniboy
19 Mar 171#907
It is for most, LLU is sparse in comparison to BT Wholesale offerings. But yes you are paying for better trained (onshore) apes and that can make all the difference, but so can calling BT once and no resolution then calling Ofcom to send to BT's proper trained apes department. Not bad for £5 a month and a now proactive telecom regulator :wink:
Endgame
19 Mar 17#906
Apologies forgot to put reply back in message!
Ok i did all that but it's telling me they're giving me a new phone number, i need to keep my existing landline number which i believe can be done but not sure how. Would i be best placing the order and getting my partner to call them explaining she would like to keep the existing landline number?
finbaar
19 Mar 17#905
I currently pay £61.20 a month and I got no inclusive calls, router or free money. Shock horror. But the is no way I would move from a proper ISP like Andrews and Arnold to a cheap and nasty firm like BT. Leccy is leccy, gas is gas but broadband isn't just broadband.
seaniboy
19 Mar 17#904
Well I cant reply to a empty message :laughing::wink:
seaniboy
19 Mar 17#903
Make sure you are logged out my BT account and clean cookies (or another browser) failing that...
Are you using the same Surname ? partners Maiden name try that
PS) Try using mobile data/wifi from another source, it may be tracking your IP/account - which you would hope not, legitimate you could be transferring the line between flatshare tenants
Alternative: Select NO, input postcode press continue &:
Existing phone line at this address
Good news we've found an existing service at this address that we can easily takeover and activate for you! This is the easiest way to start a new service with BT.
Or you can choose to get an additional line installed, you'll need an engineer visit.
Do you want to use the existing phone line?
Yes
We'll contact the current owner of the line, transfer it to you and give you a new phone number. A connection charge may apply.
BUT: NO CONNECTION CHARGE just a new number, I went through to order page and:
Infinity activation fee
This is the charge for activating your Infinity.
TV activation fee
This is the charge for activating your TV.
Delivery charge
This is the charge for the delivery of your equipment.
£9.99
BT Smart Hub
Find out more
The BT Smart Hub is our brand new, best ever Hub. Packed full of intelligent features, it gives a super-powerful Wi-Fi signal.
£0.00
YouView box from BT
Your YouView box gives you HD Freeview which you can pause or rewind as well as access to amazing entertainment on demand and free catch-up TV. You won't be able to record with this box
£0.00
Change
Self-install your set-top box with a cable
We'll post you a free 10m Ethernet cable and clear set-up instructions.
£0.00
Total
One-off charges
£69.99
Monthly cost including any offers
£29.99
Endgame
19 Mar 17#902
Thanks for your help however when i do that i get the message "Because you're already a BT broadband customer, the package you selected isn't available.
Please choose one of our existing customer packages from the list below."??
seaniboy
19 Mar 17#901
No.
Go to Quidco/TCB - click through to BT (green EXCLUSIVE button on Quidco BT page top line that says £160)
Select £28.99 deal, add TV Starter for £10 one off fee, select extras, then next page is:
Progress your order
Do you have a working landline with BT or another company?
Yes, I have a working phone number
Phone number *
Postcode *
(##)I confirm I’m the account holder or have their permission to continue *
Select YES I have a working phone number, then:
Enter current number, enter postcode, TICK ^##
Baby I'm your MAN! :wink:
:laughing:
seaniboy
19 Mar 17#900
Reading that they say landline service the AND broadband will cancel the +Net account so that will be manually processed I assume. Yup hit them up on Live Chat and keep a copy of the conversation by transcript (if available)/copy&paste/screenshot(to Paint)/requesting email sent to you of convo from advisor - I do everyone I can, cover all bases.
(pedantically even when I follow a link on cashback sites I click back to the cashback page tab and screenshot & Paint "your visit has been recorded" - its all about being proactive to prove others mistakes or idiotic understandings of their product/s & procedures :laughing: )
Endgame
19 Mar 17#899
I've just finished my contract with BT and looking to take this offer out in my partners name, i am wanting to keep my existing landline number how do i do that? When i sign up in my partners name do i have to sign up as a new installation (£59) or is there a way around it?
oldsystem
19 Mar 17#898
Cheers, i'll try the live chat to check, don't fancy waiting an hour on the phone again.
Email says-
We're sorry to hear you're moving your landline service.
Another service provider has told us that you're moving your phone service to them.
Your phone service will transfer automatically on 3rd April 2017 and will result in the cancellation of your phone contract.
• If you're also moving your broadband service - (we've not got confirmation of this yet) this should happen on the date set out above and will result in the cancellation of your Plusnet account - we'll send you another email with further details if this is the case
• If you're not moving your broadband service - we'll continue to supply your broadband and any other services you have with us after this date
seaniboy
19 Mar 17#897
All services noted on your BT order transfer, +Net still do standalone broadband with any other provider, so thus the email is worded old school, it should say all services active ie L & BB.
But call +Net and confirm all services are transferring, its their error in the email so pull them up on it as a final bye bye, it also would be easy for anyone older or vulnerable to be confused that their email says line only, if you don't report it it may never change (but knowing BT Group of companies including +Net it will never change!) but if anything you get reassurance & good karma for trying to correct their idiotic email :smiley:
seaniboy
19 Mar 17#896
No, you are within 14 days. Call or Live Chat and cancel the order. Make new order via Quidco BT page, remember order the Starter TV for a £10 one off 'activation' fee for the free BT TV Mini YouView box = cashback of £160.
Quidco you must click on the £160 top line green "EXCLUSIVE" tab from the BT Quidco page or via TCB make a claim to match Quidco's £160 :smiley:
Sponge
19 Mar 17#895
My contract with PlusNet ran out last month and I've been waiting for a decent deal to come along. This was enough for me to sign up on Friday 17th.
I've got a switch over date from BT of the 31st March, but not had anything from PlusNet yet.
I wasn't interested in BT's TV service, but for £0.00 per month, a one off fee of £10, but extra TCB, I took it.
The TCB has indeed tracked at the higher amount (£150) and I just hope they pay out.
seaniboy
19 Mar 17#894
Yes order it in a family members/partners name and transfer the number across.
seaniboy
19 Mar 17#893
its not a transfer of BB or LR its a closure of account and opening of a new one, the transfer just means the line is never disconnected between the two and a transfer of landline number is also a available option for the new account holder which starts a new account & 12 month term.
If you are still in your minimum term and you mean fees from that, give 30 days notice of disconnection as prices for calls rise on 2nd April and then place new order (with or without landline number being transferred to new account).
bryngreen
19 Mar 17#892
I did this with the mobile deal last year and had no problems doing it, the caveat was I had to ditch my number in that instance. I expect there will be no issues with broadband!
sprite127594
19 Mar 17#891
My uncle is already with BT but not in contract. Is there a way he can get this deal??????
happydeals
19 Mar 17#890
As current account holder, I have to cancel my Phone and Broadband as it may be not allowed (?) to transfer to the BB to the account name. So if I cancel the current BB, would BT impose a charge cession charge for the BB.
Would it be allowed to transfer BB to friend/relative's new account?
seaniboy
19 Mar 17#889
No £31(?) is line disconnection - as in dead and dusted and unusable until another provider is actioned, a transfer is free which cancels the BT account in your name and a new term starts in the new account holders name.
seaniboy
19 Mar 17#888
Well it is, 30 days notice...I assume you mean the minimum term has expired ? :wink:
Postcard
19 Mar 17#887
Same as myself. Transferring phone and fibre from plusnet but only phone confirmation email received. I'm sure we'll recieve an email regarding fibre in due course.
oldsystem
19 Mar 17#886
Anyone transferring from plusnet? Had an email from plusnet confirming the transfer in a few weeks but only for the phone line.
stig20
19 Mar 17#885
best part about it is my family bundle isn't a contract
happydeals
19 Mar 17#884
Would I need to pay the cessation charge (I understand BT charge £30 if the BB is not transferred to another provider) since I need to cancel and telephone/BB if I start a new account on friend/partner's name?
seaniboy
19 Mar 17#883
GREAT! :smiley:
So BT are making customers take a triple package as I mentioned earlier...TV or sim with LR/BB I don't think Ofcom will be happy with BT abusing it's already monopoly position to bump its mobile/tv subscriber figures up. Are BT looking to sell themselves in the near future? seems very likely now...get them figures (and assumed potential revenue sources) up & upsell customers extras on them - BT Sports comes to mind for TV, as does family sims for mobile :man:
Hmmmm... :man: I'm watching you BT! :man:
tyke
19 Mar 17#882
No, I'm using my existing line and number.
toge
19 Mar 17#881
so i tried this time with the the starter box thing and it fixed itself - only £10 one off. the quidco will pay itself.
sorted :smiley:
seaniboy
19 Mar 17#880
Nothing BT is good except Infinity, you get what you pay for - pay more than Infinity prices elsewhere and trained UK staff come as standard, its those BT customers for laziness I feel sorry for, paying top dollar year on year and when things go wrong find out they are a cash cow to BT PLC and not a customer to BT india.
seaniboy
19 Mar 17#879
All in £38 that's a good deal with Family Bundle and fibre, but alone for fibre in comparison its not! I try to keep mobile, tv and broadband at £1 a day maximum - £365 annually is all I'm willing to pay for all. I've better tings to do with my cash than make shareholders rich - myself rich! :laughing::wink:
BT like Sky with price changes recently have lost a lot of customers, even reducing to cheap £64 deals is revenue in the door.
seaniboy
19 Mar 17#876
Hmmmm sounds like a issue indeed, do you have another device to use ? Even a smartphone ?
Maybe Windows 10 issue/a update not came through yet ?
seaniboy
19 Mar 17#875
I was told no in 2015 from several BT sources, but infact apparently (now) it is BT's on loan ? I can't recall if I paid a fee for HomeHub5 or just the delivery in 2015 as I have never had access to a bill online or got sent a bill for the short time I was with BT in 2015 (circa joining & price changes soon after & leaving)
PS) theirs :wink:
toge
19 Mar 17#874
no im not logged in as a BT customer no
yes i'm logged out and cleared cookies.
no im using my sky broadband
what a pain in the ****. maybe bt have clocked on how good this deal is and is trying to screw me over!
melted
19 Mar 171#873
You can keep it, but they repeatedly ask you if you would like to sent it back to them for disposal. If you leave before the end of the contract, then I believe you have to pay one twelfth of the cost price X remaining months (assuming you've signed for a 12 month contract).
seaniboy
19 Mar 17#872
Ah! are you logged into BT as a current customer when placing the order ? make sure you logged out,clear cookies and Edge/windows has the latest update. Some or all of them actions should resolve it, are you also using the BT sim as access to the internet ?
KiNG
19 Mar 171#871
dont think so, you have to return it and you get charged if you close within 12months
the.porter
19 Mar 17#870
Is the bt equipment there's when the account closes for return ?
speedygonzalez
19 Mar 17#869
Exactly, and like others I just had the £160 tracked straight away.
The monthly cost, for Infinity Unlimited fibre plus phone plus free starter TV, is: (£69.99 one off + £28.99 x 12 - £200 mastercard - £160 quidco) / 12, i.e. princely sum of..... £4.83 per month!! :sunglasses:
I thought the £15 per month Virgin fibre/tv/phone deal plus net initial credit of £35 a little while ago was amazing...
Do you guys think that BT really knew they are offering all that for £57.87 per year? Shirley shom mistake??
toge
19 Mar 17#868
didn't work on edge browser, it forced me to pick a bt sim again
if it helps im a bt mobile customer and am using quidco?
seaniboy
19 Mar 17#867
Seaniboy is typing...
Seaniboy: Thank you for your confirmation of that sir. Can you try the windows 10 Microsoft Edge browser please, I shall be right here awaiting your further input & help and assistance :smiley:
stig20
19 Mar 17#866
Well iv tv discounts as well so im happy for fiber and family bundle £38 plus no activation fee.
toge
19 Mar 17#865
lol thanks mate
edit 14:40 - just tried using edge browser. same issues. SHAMBLES website
im on windows 10 and tried both firefox and opera with no success. shambles the BT website!!
buggu
19 Mar 17#864
Did you request a new line installation and number?
seaniboy
19 Mar 171#863
Wow 300% more than BT after cashback, they saw you coming ! :laughing:
stig20
19 Mar 17#862
Just got on live chat with sky done a deal on fiber £19.49 a month
seaniboy
19 Mar 17#861
Welcome to BT Superior technical support, may I ask what device and browser you are using on the website please.
( :laughing: )
malibu1378
19 Mar 171#860
Thank you.
I did click on the green link next to the £160 so hopefully it'll track higher later once confirmed!
I've already cancelled once as the first time I ordered it didn't track (and I didn't add tv for the extra cash back) and it was a real PITA to get it properly cancelled and reorder so will keep it as is!
I'll raise it with quidco if it doesn't go to £160. My order confirmation states broadband, TV and calls so fingers crossed!
Cheers!
toge
19 Mar 17#859
Now im getting this
seaniboy
19 Mar 17#858
It should on TT/BT/+N BB retune itself to offer each providers exclusive channels content.
seaniboy
19 Mar 171#857
It seems to be ( I may be wrong) if you click the EXCLUSIVE green button next to £160 or "shop now" it tracks differently. It should track as £160 eventually I would guess. If not raise that with Quidco or cancel with BT and reorder ?
seaniboy
19 Mar 17#856
Try 'cancel' ? may move the order forward, if not start again try the £10 one off BT TV Starter & see if it forces you the same (maybe BT say you must now have a 'triple' bundle of some kind now?), technology as good as the idiot programmer who done the legwork! BT cannot force you to take a sim, only offer discount if you do.
EDIT: strange thing is, they BT sims are not showing the BB sim discount. Clear your browser or use another, seems to be a conflict somewhere as BT site should show the discounted price on a LR/BB order. May well be a local conflict on your browser or the actual BT site.
Further edit: The price it showed for me was £5 for the top and bottom options on my order when they offered it to me, the middle two options seem to have the discount already applied ? Seems to be a BT error, try clear the browser or use a new one anyway, maybe cookies are playing up.
I just done a order via "get deal" and it shows only 2 options on the final "extras" page with loads of other BT services options - it sits between "tv extras" & "broadband extras before asking for address details on the next. I will try via quidco now and update. I'm using Windows 10 Edge browser, device, cookies and browser dependent may show you a different order process ?
Quidco & "get deal" same results, defo a browser or cookies issue - what device/browser are you using ?
[img][/img]
seaniboy
19 Mar 17#855
Ah ok, I read that the other way, but as you have said it is the minimum term date not the disconnection date. All should be fine as its one BT company to another I would think it is all done remotely without a BT OpenReach engineer even attending the exchange. Even BT Wholesale providers, the days of Fibre needing a physical home visit where the newer type mastersocket is there seems to be self install.
I'm sure changing to EE (or Sky?) narrowband or when I had a second line installed via the PO the OR guy put a fibre mastersocket on the main box (is that standard OR procedure now?) and when I had BT Infinity installed the next OR guy was moaning about coming out when one was already in place, he had no need to be there - perhaps OR now record who has a fibre mastersocket in place ? do OR install as standard now a new fibre mastersocket faceplate on any home visit ? Anyone know ?
I expect when OR sits on its own OR will push for a price rise in LLU connection/disconnections at the exchange to Ofcom as well physically work has to be done at the exchange.
toge
19 Mar 17#854
why is there no option to say no sim please?
toge
19 Mar 17#853
does anyone know why during the BT sign up page it forces me to pick a BT Mobile SIM???
rford78
19 Mar 171#852
I'd like to take advantage of the BTdeal , but Plusnet refused to let me leave without penalty, under their 14-day new customer cancellation period (having recently joined as a new customer) claiming that their 14-day cancellation period starts when the order is placed by the customer , rather than from the date the customer's broadband service goes live .
All other broadband providers normally have their new customer 14-day cancellation period start from when the broadband service goes live (and not from when the order is placed).
The whole idea of a 14 day cancellation period is to allow for the consumer to test drive and evaluate (new buyer satisfaction) their product or service i.e. when it goes live - so sneakily stipulating that the 14-day cancellation period starts from the date the order is placed (rather than from the date the broadband service goes live) is very underhanded and unethical.
Plusnet are likely breaching the new Consumer Contract Law (which superseeds the Distance Selling act), and I shall be escalating to Cisas/Ofcom as soon as Plusnet furnish me with a deadlock letter.
Buyer beware of Plusnet (who are ironically part of BT !)
the.porter
19 Mar 17#851
Looks like I still have Btsport from cancelling my account yesterday I added my sky details and watching the united match now cheers bt
Scottomus0
19 Mar 17#850
regarding the paying of the line rental up front. How soon do you have to do it upon activation? Obviously i want to use the cashback and the mastercard to pay as much off the bill possible. Are you ok waiting the couple months it takes to recieve the mastercard before paying it all off?
MillsUK
19 Mar 17#849
Thanks for the advice.
But I mean't that my minimum term finishes on the 17th, so I told BT to transfer me on the 18th, so really I'll be paying an extra day to plusnet for services before it transfers on the 18th (BT are handling the transfer)
Should be ok I think.
slipd
19 Mar 17#848
Similar to what I was offered - £7.50 off of my BB and a £50 account credit. When I rang back the second time the adviser said that I was fortunate to have been offered such a good deal the first time round, specifically the £50 credit! He would have had to have had authorisation from a superior to have been able to offer that. I declined it anyway and have decided to take this offer for a year.
I went for the TV starter bundle (more Quidco) but I don't remember going for any of the sporting offers, trials or otherwise. Reading some of the above, even if I had have, would I have been able to watch the sport today? I'm not being activated until the 31/3.
tyke
19 Mar 17#847
Has anybody who ordered recently managed to get BT Sports running on pc or App without the account number? It appears you need an account number (not the Order ref) to set it up, but I only ordered yesterday and don't have the account number yet. Online Chat can only send account numbers out by snail mail. I want to watch today's football !
HTJ
19 Mar 17#846
I ordered Infinity on the 8th, when it was £125 Mastercard + £25 M&S, without claiming cashback. This is obviously the better deal!
As I'm still within the 14 day cooling off period (and BT hasn't actually made any progress with my order due to a delay with running in a new line), would there be any problems with cancelling and taking out a new order? I'm reading the T&Cs but would be interested to know if anyone has done this before.
boabbyrab
19 Mar 171#845
In contract with Sky till 1st May (free B/B and £10 of L/R), phoned Friday to check if any deals for fibre and if I would get charged for leaving early no deals and couldn't tell me if I would get charged.
Phone Saturday, won't get charged for leaving and best they could do was £7.50 of fibre unlimited/max.
Tried live chat today and got offered
Sky Fibre Unlimited £12.50
Line rental £18.99
Sky talk anytime extra £8
No activation fee saving £50
£39.49 per month. 12 month contract.
£60 credit then increased to £80
If i had got half price fibre and line rental with £100 credit as another poster got, I would have stayed but looks like i will move.
Also my brother in law is an openreach engineer and i spoke to him and he said it was a no brainer. As my master socket is outside my house (new build) he said that what that does is send the B/B signal to every phone socket in the house and slows it down. He would bypass that and send it to my main socket in the living room.
So if you are in a new build with the socket outside with more than one telephone socket and not as expected speeds, that could be your problem.
tyke
19 Mar 171#844
Yes, my Quidco tracked immediately at £160.
malibu1378
19 Mar 17#843
Firstly, thank you OP!
I've signed up for this with TV and calls. Quidco is currently tracking at £130 (new infinity and TV) and not £160 (new infinity, calls and TV).
Any ideas if this is likely to increase to £160 later? or could it be because I've currently got a BT phone line?
Thank you
matthew80
19 Mar 171#842
Not really, i think offers are account specific to be honest.
Just keep saying how cheap bt are is all i did and say BT is a bit faster as well.
I may stay with sky because it was proper hassle last time getting tcb and the MasterCard from BT.
SS41
19 Mar 17#841
Does anyone know whether my talktalk youview box would work on my new bt account.
From what I understand both companies are part of youview.
amour3k
19 Mar 17#840
That's a lot of smart thinking there, hehehehehe. :-)
finknottle
19 Mar 17#839
No, you're quite right, I just wasn't counting the cashback as it's not guaranteed. Thanks though, will see what Sky offer tomorrow. Maybe better the devil you know, and even if it's a bit more expensive, £11.16 a month for fibre and line rental is not to be sniffed at! Never haggled with them before, do you have any tips?
seaniboy
18 Mar 17#838
BT Broadband for BT channels but YouView function will work over any broadband provider
matthew80
18 Mar 17#837
Indeed 12 months.
matthew80
18 Mar 17#836
Yes £11.16 per month, this was on live chat. Initially you have no credit, then £75, then finally £100 offered. Not sure what to do - as stated above you can actually negotiate with sky every 12 months but you get nothing from BT.
Please correct me if i'm wrong but I make the BT deal to be around: £28.99 x 12 month + £60 Installation + £10 TV Starter Pack = £418 - £200 mastercard - £150 TCB = £68 per year or about £6 per month?
KiNG
18 Mar 17#835
once your online account is setup, you can pay online for the 12months line rental
Sponge
18 Mar 17#834
I looked out for the advance line rental option when I placed my order earlier today, didn't find it. However, I'm not too bothered. After doing some reading, it possible BT will raise their prices at some point during the next year and you can save far more by using the rise as an excuse to get out of contract and get a better offer elsewhere - something you won't be able to do if you've paid in advance.
gokhan
18 Mar 17#833
Boys bit worried about BT
Tried calling to edit order for my mums place and they wouldnt do it , no biggie as it was to add TV so i could get extra via quidco but the fact i was on hold 15 mins and she just said we cant edit a live order and we cant guarantee pricing when we can can add it , is not a good sign
Also what guarantee is thier that cashback & rewards will come through , anyone have any experince of this ??
Thiking i might phone sky and see if they can match or better deal as im not liking what im seeing
My own order didnt even track for quidco had to file a manual claim which again aint good.
Anyone able to say deals offered by sky and who offered it ??
Im guessing retentions ??
any help is appreciated
terriclarkfan
18 Mar 17#832
How do you choose to pay the year's line rental in advance in order to get the 10% discount? I didn't see this option offered during the order process; it was all about monthly DD. I've tried logging into my BT account but all options seem to be down ATM for website maintenance.
buggu
18 Mar 17#831
Has anyone with Bt already managed to order and get cashback tracked?
finknottle
18 Mar 17#830
Sounds to me like a better deal than BT - £11.16 a month after the £100 credit, if I'm not mistaken? Was this over the phone or live chat?
mancunian23
18 Mar 17#829
And Sky are also good to haggle towards the end of contract, comparef to BT they might do another 12 months after.
sprite127594
18 Mar 171#828
It's not that much better chap. If your happy with sky I'd go for it as long as it's a 12 month contract.
rash_007
18 Mar 17#827
Hello, so i have been with virgin for about 10 yrs now i think its time for a move, if anyone can help answer a few of my questions i would greatly appreciate it
1. At the moment with sse for phone and its in my fathers name he doesn't want to change to bt, so i was thinking get a additional line for use for broadband only as no one would really use the bt phone line for making calls ? Is this possible ?
2. Would i get a new number for the additional line ?
3. What would the costs be for this line? Line rental?
4. I believe a engineer would have to visit ?
5. Would i be able to specify where exactly i would want the new master socket within reason?
So i have been in touch with bt regarding my questions but i would like hear from the other customers . Thanks
Springerbhoy
18 Mar 17#826
Would anyone have any idea if the infinity 2 is worth the extra over infinity1?
matthew80
18 Mar 17#825
Whilst i don't have any services with BT, i think my old account is still accessible only.
matthew80
18 Mar 17#824
Think i will go for this but i was with BT about 13 months ago. I cannot find any small print on what a "new customer is", does anyone know? thanks
matthew80
18 Mar 17#823
I got offered:
I can offer you your Sky Fibre Unlimited for just Half the price i.e. £10 a month for 12 months, thereafter £20/month, thus saving you £10 a month and a massive £120 annually. + I can also offer you your Line rental for Half Price a month for 12 months, thereafter £18.99/month, thus saving you £9.49 a month and a massive £113.88 over a year.
Plus a £100 credit.
But this is still better.
sprite127594
18 Mar 17#822
I'm not sure. Might be best but maybe use a different email!
devs
18 Mar 17#821
I'm trying to order this now and regardless of the packages that I choose it rejects the TV and only has bb only at £23.99 is there a way to make the order go though??
sunny413
18 Mar 17#820
Should I cancel and Place order again ?
sprite127594
18 Mar 17#819
Mine tracked straight away.
sunny413
18 Mar 17#818
TCB not tracked for this order.It's been more than 2 days now. anyone else having this issue ?
slacky666
18 Mar 17#817
I signed up today for broadband calls and TV via tcb, tracked with in the hour and then submitted a claim to match quidco. With Sky currently on normal unlimited broadband, best they would offer me was line rental @ £18.99 then normal unlimited broadband for £2.50pm and a £50 credit. Fibre deals they were offering me are pathetic. Install 5/4/17 if everything tracks it will be less than £5pm all in sorted!
heatt
18 Mar 17#816
Try online chat they can do a good deal but they say they can't give the Q hub.
Shando1986
18 Mar 17#815
Can anyone help....?
I cancelled BT broadband because of the price rise. I now want to get this deal.
When I try to order it, after the page where you put your telephone number and postcode, it redirects to another page for upgrading.... But I'm not upgrading, someone else in my house is trying to take it out in their name!
Thanks to anyone that can help!
seaniboy
18 Mar 17#814
I just used the top£160 link from Quidco on the BT page, the green "EXCLUSIVE" button, make sure you are logged in on another tab and go here http://www.quidco.com/bt-broadband tracked £160 - I never used the bigger blue "shop now" further right, the green "EXCLUSIVE" is the one
seaniboy
18 Mar 17#813
Welcome :smiley:
bellboys
18 Mar 17#812
You need to think outside the box! Don't waste your time talking to the foreign script readers, register on their forums and moan like mad. A mod will take ownership of your problem and sort it,. Simples.
psynnott
18 Mar 17#811
Does it need BT broadband to work? Or, can it work at another location over say Virgin Media?
tyke
18 Mar 171#810
Thanks.
Just completed my order and leaving Sky after 18 years and several retention deals !!
Urzrkymn
18 Mar 17#809
So how do we get 'the right link'?
seaniboy
18 Mar 17#808
Set up new account with new email, Quidco may invalidate new order otherwise.
Yes both, Freeview and Broadband for BT channels, you can use Homeplugs with BT YV boxes Mini YouView if signal is bad, jut not scart connection:
seaniboy
18 Mar 17#806
Much further Live Chat with BT, more evidence of how unhelpful the off shore is, saying several times "we are going round in circles can you copy/paste a transcript of our chat to be placed on my account for high level complaints to see when I lodge a complaint on Monday via Ofcom so they have all the facts I have stated today without wasting my time & high level complaints time going through it again" third or forth time they actually for the first time acknowledged my request and said they did so. I have a transcript of the Live Chat anyway :wink:
They really should be called British India Telecommunications. Bit off more than they can chew! :laughing:
hubuy
18 Mar 17#805
I have just re-newed with talk talk for 24 months with fibre/line rental / anytime uk calls and 2 sim cards for £32.50 per month, plus £50 credit on account
tyke
18 Mar 17#804
Can't get my head round the tv packages. They talk about needing a good aerial, then they talk about needing a good data rate. Is the tv service delivered by both aerial and fibre?
My router will be in a different room to the tv.
123shop
18 Mar 17#803
Cancelled my order, as the TV wasn't added, it shows as cancelled on my account, but no confirmation email, do i wait for the email, and sign up with the same account?
Thanks.
seaniboy
18 Mar 17#802
Yes call BT or Live Chat and tell them to cancel the order.
seaniboy
18 Mar 17#801
BT cancelled my order, they want pennies short of £200 out me for a early termination where there was no cost to me closing mid contract in 2015 due to price increase, jokers! Ofcom Monday it is then :laughing:
Login to my old BT account "what you owe £0.00" - India idiots.
lukaszbator58
18 Mar 17#800
ordered via quidco without tv so 100 quid tracked. Do you guys know if i can cancel order and order again wit tv package and get 160 quid cashback?
Mucka
18 Mar 17#799
When i called I asked for broadband cancellations, she checked the bt deal online at the time so she saw it was genuine.
If you take away the £59 install fee from the £200 you get £141 if you did swap to bt.
sprite127594
18 Mar 17#798
Worked fine for me and I've not put my bank details in .
Scottomus0
18 Mar 17#797
i have mine tracked with TCB for £150. what do i need to do to get them to match quidcos £160?
mancunian23
18 Mar 17#796
As I am already with BT , I don't qualify for this deal, so I too have gone with Sky £9.50 deal, will be live on Monday. Will be bit sad to leave BT.
Speedbirdjw
18 Mar 17#795
Yes look at the t&c of the TCB at the bottom it says your bank account must be registered
ngaiden
18 Mar 17#794
TCB is asking me to enter my bank details before they can transfer me to the BT page - is this normal? If I try from Quidco I'm not asked the same thing (however TCB shows a £20 higher cashback than Quidco)
stig20
18 Mar 17#793
is that for fiber ?
dazzler_mufc
18 Mar 17#792
I just signed up to the sky 9.50 per month. I didn't even see this deal . not sure if i have made the right choice
stig20
18 Mar 17#791
I called sky keep getting transfer to different departments offer me fiber for £30 told them bt can get it for £17 all in than tell me that im in a contract for broadband best he could offer me was £50 credit and a new 12 contact for standard broadband i think not sir good bye
Torres76
18 Mar 17#790
Which department did you call?
stig20
18 Mar 17#789
Morning im with sky what did you say i may give them a call
Mucka
18 Mar 171#788
i called sky to cancel and they matched the price per month £17 for sky unlimited fibre incl line telephone.
they even gave me the new Q hub.
KiNG
18 Mar 17#787
yes :smiley:
seaniboy
18 Mar 171#786
The countdown and my order says differently. Typical BT staff full of....
seaniboy
18 Mar 17#785
Only a fool or big bank account would be worried about that lol :wink: Order and call to correct after activation.
seaniboy
18 Mar 17#784
There is a 3 month option free, the second option is a cheaper monthly fee afterwards but a 12 month commitment.
seaniboy
18 Mar 17#783
You should ask BT to transfer across on the 17th or they may end up both charging you a disconnection & reconnection.
seaniboy
18 Mar 17#782
I'd spend too much time on my American fanny doing nothing, so NO! :laughing:
seaniboy
18 Mar 17#781
F
Mine is fibre to the exchange? The last time I had BT Infinity the BT Openreach *cough* engineer he said the street cabinet up the road was upgraded early in the 90's (or 2000's?) to some trial (I'm at the posh end of town) that never got rolled out but technology had moved on and it carried the Fibre equally well so BT did not spend the cash to the cabinet as it was not needed (shame half the copper lines on the same cabinet to my street are as faulty as BT India call centres) I'm just under a mile away as the crow flies. Don't know if he was havering out his butt or a early type of Fibre cable was laid to the street cabinet ? Strange as half the north of the city is on one exchange & fibre is limited to a few hundred homes out of thousands and Virgin have that market nailed - perhaps the costs savings of not needing fibre to the cabinet this end could have been spent up there! But oh no, this is BT :laughing:
seaniboy
18 Mar 17#780
Use a partner/relatives/mates name - with their approval of course!
seaniboy
18 Mar 17#779
Mentioned that a few pages back, glad someone did it and got approval :laughing::wink:
seaniboy
18 Mar 17#778
With BT getting a few quid back is hard work, getting them to sort out a 6 grand bounced direct debit will be sweet peas - the ironicness! :laughing:
seaniboy
18 Mar 17#777
most welcome :smiley: been a busy day so just catching up on todays posts now - just ordered myself thanks to Sky 30 day satisfaction - that £64 deal is going in the bin, I'm going Fibre baby! too cheap to refuse :smiley: LOL, Quidco £160 tracked in 5 mins too! :smile: Busy but happy days :wink:
seaniboy
18 Mar 17#776
Quidco tracked £160 :smile:
seaniboy
18 Mar 171#775
A ciggy after the wet dream :laughing:
seaniboy
18 Mar 17#774
Sorry I meant email address! Missed a word lol, it was late Friday ya know :wink:
A further 10% off the line rental, what's this now?!
slipd
17 Mar 17#770
So what; you add the pre-loaded card, when it arrives, to your PayPal account and then pay another account? It wouldn't matter if the registered (home) address was the same on the second account would it?
^^ Or have I got that all wrong :smirk:
seaniboy
17 Mar 17#769
ORDERED, 3rd April activation. My Sky account will be in credit circa £65 too! REFUND :laughing::laughing::smile::wink:
KiNG
17 Mar 17#768
yes you can once your online account has fully been setup, you do it online
Need2know9
17 Mar 17#767
Cheers mate much appreciated!
It's been an absolute mare, to think I have to go to them extremes because of online error on BT behalf
Never ever again with BT!
Have you got a corresponding number for ofcom by any chance?
Cheers.
seaniboy
17 Mar 17#766
I'm considering leaving the £64 Sky deal and getting this deal:
"30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package"
seaniboy
17 Mar 17#765
Via paypal, load from card & send to a relatives/mates paypal, or have two paypal accounts via different addresses & send to own b/account.
seaniboy
17 Mar 17#764
Call Ofcom Monday and lodge a complaint against BT will not cancel the order. BT will probably call you Tues from a dept where humans have brains.
Need2know111
17 Mar 17#763
I was directing that to the @ person on my comment as that person in question (If you bothered to read my comment) said "Likewise" not to the whole community on HUKD
Seriously dude you need read comments before you post
genk
17 Mar 17#762
You placed the order using the wrong link. This happend to me and i called them to cancel. Try again and if it redirects you, it's still using the wrong link.
genk
17 Mar 17#761
As mentioned. If you a paypal account, send a money request to an email address.... Follow That link on the email and it will say XXXX has requested money and use the £200 gift to pay yourself (you don't need a PayPal account to send money). There might be a fee though.
ninj4z
17 Mar 17#760
Anyway of getting the reward card money transferred into my bank account?
SS41
17 Mar 17#759
Does anyone know if you can pay the bt line rental in advance to save 10%?
The link I found online led me nowhere.
adamspencer95
17 Mar 17#758
i never said you're not having an issue, and i agree a large one at that, but that doesnt mean everyone else will have the same issue, so your statement 'whatever you do don't place order!! or you'll be going through this nightmare I'm about to have' is unnecessary.
NeeDtoknow1
17 Mar 17#757
How do you know it's one incident/ and it was ONE issue and a MAJOR one may I add
Your point is irrelevant, I would love to see how you'd react if you had the same confirmation! idiot
slipd
17 Mar 17#756
All ordered. Thanks OP!
adamspencer95
17 Mar 17#755
yes, and it is 1 incidence of billing issues in thousands of successful orders.
my point still stands.
Need2Know12
17 Mar 17#754
Right OK if you class that as SOME ISSUES!
SOME ISSUES would be a discrepancy of a couple of quid a month not thousands
Did you not fully read the post?
terriclarkfan
17 Mar 17#753
Yes.
My Quidco's tracked after all. I'd been expecting an email to inform me, as is the case with TCB, but my account on Quidco website shows it's tracked safely anyway. #fingersCrossed
slipd
17 Mar 17#752
Quidco users: did you just click through on the appropriate cashback link and build your BT package from the BT site?
adamspencer95
17 Mar 17#751
ok, 1 person is having some issues with the order... that doesnt mean nobody should ever go with BT. how rediculous
the.porter
17 Mar 17#750
Yes just cancel and reorder
123shop
17 Mar 17#749
Ordered, had the quidco tracked at £100.
I also phoned up sky, and they didn't even bother offering me a deal, as they said they couldn't even get close to what was on offer.
SS41
17 Mar 17#748
How do you delete?
I've gone with this deal for broadband at £23.99 and after £150 mc and £110 tcb it should cost me about £3 a month, if all paid out, which is better than the sky deal on black Friday I was kicking myself for not getting.
Thanks to seaniboy for all his help.
SS41
17 Mar 17#747
I stayed with talktalk because I had the free call boost until jan
SS41
17 Mar 17#746
I stayed with talk
Incywincy
17 Mar 17#745
Same here, but I definitely ticked to add it to the package. Anyone else had this problem. Are we able to cancel and re-order?
neeedtoknow1
17 Mar 17#744
Know exactly how you feel (read my above post) complete jokers!
My order is still progressing and I feel at their mercy with no control , know I have to check my bank account everyday to make sure a BT D/D mandate isn't set up wanting to take £6.659.98 + £131.50 for the first payment!
sam_proctor95
17 Mar 17#743
When we saw a similar deal early February we signed up. We were supposed to be connected two weeks ago and still haven't had our broadband activated! Endless phone calls and web chat and NOTHING, they just keep saying 'we'll update you in a few days' and we're always having to chase them.
We've left BT twice before and this will be our third and final time. They really shouldn't be taking orders they can't fulfil, never had any problems like this with Sky and it's usually easy to haggle a new deal. Lesson learned.
slipd
17 Mar 17#742
Thanks. Like you say, it's not clear is it? But if it's tracked? I guess it can still be declined... the £200 card is still safe though, right?
crossont
17 Mar 171#741
I'm in exactly the same boat and Quidco cashback has tracked. I used the same email address but if I were you I'd use a new one just in case. I though about cancelling and signing up again with a new email address but I think that'll just confuse them so fingers crossed they do see me a s new customer not a returning one. Bluetang kindly points out the T&Cs above but the definition of a "new" customer isn't clear.
alltaken123
17 Mar 17#740
I'm not sure, mine tracked in 5 minutes from placing the order.
terriclarkfan
17 Mar 17#739
How quickly should the Quidco track?
slipd
17 Mar 17#738
Okay, another littler question before I hit the button... specifically related to the cashback from TCB/Quidco.
They both stipulate "New Customers" only but what's their cut off point? Before Sky, my current provider of fibre and phone, my line rental and number was with them - probably about 18 months/2 years back? Would the cashback providers consider that a breach of their new customer conditions?
Thanks.
alltaken123
17 Mar 17#737
Thanks OP - Ordered with TV for £10 more and £160 tracked from Quidco :laughing:
devs
17 Mar 17#736
Quidco tracked at £90 :wink:
Need2know7
17 Mar 171#735
Oh wow, where do I start?
Never known such a bunch of cowboys like BT..so..I went ahead and placed the order at the stupidly ridiculous 6K + monthly price (as I was told it was an error and it would rectify itself when confirmation emails arrived)
When they did arrive it was still corresponding with the same price plus an added £65 for a new line (even though BT fitted the line 10 months ago)
So....£131.50 set up fees/ ££6.659.98 monthly charge and here's where it got really complicated,
Been on the phone all day to cancel and you guessed it, was passed from pillar to post and every department saying we have no authorization to be able to cancel as it was in transition so now I have to wait for a call from a case manager sometime this or next week to try and resolve this, absolutely livid they can get away with this and basically charge you whatever monthly fee.
@Urzrkymn - Whatever you do don't place order!! or you'll be going through this nightmare I'm about to have
stig20
17 Mar 17#734
TopCashback customers ARE entitled to BT Reward cards or Amazon/iTunes vouchers when these are running on the site. They are not entitled to other gift cards or additional cashback cheques which are occasionally promoted on other sites for new BT orders.
oldsystem
17 Mar 17#733
I wouldn't worry, the offer shows on quidco, it'll come through.
marcz
17 Mar 17#732
Both info from quidco clearly stating that quidco cashback is on top of 200 rewards. Deal is good in my eyes even without cashaback but cant see why they would decline it. 160 tracked now on my account too.
psynnott
17 Mar 17#731
TCB explicitly mention reward cards are on top of the cashback deal.
marcz
17 Mar 17#730
See screenshot on previous page...
Gutts
17 Mar 17#729
Ok, so does that mean I can get both or not? Can I get the QuidCo cashback AND the reward card?
sprite127594
17 Mar 17#728
Had my email today off talk talk saying another provider has informed us you are switching. sorry to hear that I'm leaving.
So the cogs are on motion.
the.porter
17 Mar 17#727
Reordered with tv £10 more but £60 more quidco
Gutts
17 Mar 17#726
Can someone clarify on the following condition
"Cashback users are not eligible for rewards, vouchers or other incentives offered on the retailer site"
To me that sounds like if you go via QuidCo you can't get the reward card, or if you get the reward card you lose out on the cashback...................
A QuidCo representative actually confirms that here
yet people on this page seem to be signing up via QuidCo without hesitation, am I missing something?
Renyojd
17 Mar 17#725
Just to advise I did just get the promised (fault) callback - so yay! Went through all the usual checks, nothing new, so just a hope by them that things resolved themselves naturally. Engineer booked for Monday (2.5-3 days time). So, happy with that.
bluetang
17 Mar 171#724
Quidco usually classify a NEW customer as someone who has NEVER been a customer. I have had this with them with car insurance, house insurance etc.... and asked them to confirm the definition of NEW customer. I suggested to them that if you are buying the product or entering into a NEW contract and are not already with the company then this should mean you are a new customer - it doesn't. It just means you are an old one coming back. If you are a premium member of Quidco you can have an online chat with them to confirm.
These are Quidco T&Cs currently for BT
Cashback will not be paid on products or elements of a package that are already subscribed to
Cashback will not be paid to customers moving home and continuing an existing BT contract
Cashback users are not eligible for rewards, vouchers or other incentives offered on the retailer site
Certain transactions will require you to verify your purchase. To do this please access the form which will appear in your activity within 48 hours of tracking and provide the information requested
Please also see the retailer's standard terms and conditions for purchase as listed on their site
Cashback will not be paid if you cannot complete the order fully online and have to speak to BT directly
Cashback will not be paid in conjunction with any other offer, voucher or discount code unless listed on this page, or with any other discounts such as staff or student discounts
Cashback may not be paid on VAT, delivery, card payment fees, taxes or any other additional charges
crossont
17 Mar 17#723
Can anyone please confirm how a "new customer" is defined for quidco cashback purposes please? I ordered, moving from sky, but not tracked CB. I see it has taken 48 hours for a few people so not too worried but didn't use a new email address so worried I might be classed as a returning customer not new. Thanks in advance.
devs
17 Mar 17#722
How long does it usually take for quidco to show as tracked? Thanks
DevilsNeverCry
17 Mar 17#721
Cancelled my first order (14/03) just re-ordered with TV (48 hours or so later) and recognised as new customer, Quidco tracked within first hour or so too.
So, to confirm, £360 worth of free credit back assuming CB pays correctly and the Reward Card doesn't go missing. Winner.
PAUL7331
17 Mar 17#720
Im with BT until may so this deal is great. BUT Ive just tried to join as a new customer and it denies you when you start entering address details etc, it 'knows' you already have BT and a current sub and wont let you complete the order! I even tried clearing my cookies
terriclarkfan
17 Mar 17#719
Ordered. Activation due 31 March. Thanks, OP! :smiley:
stig20
17 Mar 17#718
when will i be able to bank the Quidco £160 do you think it will be before the first bill thanks
Jbl1
17 Mar 17#717
I didn't get an email from BT about the cancellation, but i could see on my online account that it was cancelled
the.porter
17 Mar 17#716
What email did you get after cancelling I had one from btcomms but only mentions bt sport
Jbl1
17 Mar 17#715
Bought via quidco 15th, still not tracked by today, so cancelled my BT order (which they did v. efficiently). I then had to wait a few minutes for my current provider to send me an email thanking me for not transferring. After that, ordered again via topcashback and that showed as tracking after a few minutes of ordering. Have since put in a claim with topcashback to match quidco. So, looks promising, hopefully.
pothead13
17 Mar 17#714
you can ring sky and give them 30 days notice to leave contract early because of changes to call charges on April 1st then sign up for bt and get installed before 30 days are up
gingercat
17 Mar 17#713
Calling it "fibre optic" is pretty shoddy - the closest the fibre gets to my house is about 1/2 mile away!
PAUL7331
17 Mar 17#712
Im the same. Ive just tried to join as a new customer but it denies you when you start entering address details etc, it 'knows' you already have BT and a current sub and wont let you complete the order! I even tried clearing my cookies.
Conchiron
17 Mar 17#711
Quidco tracked at £160, and received a call this morning from Virgin saying that BT was requesting to take over my number, so all running smoothly so far, touch wood it continues ;]
Torres76
17 Mar 17#710
My cousin's Sky Broadband and Phone LR (with calls) expire on 19th June. What's the best way of getting out that contract?
Plus, can you back date this BT offer so it starts on say 20th June?
Thanks
the.porter
17 Mar 17#709
Quidco tracked but only £100 I added tv but not showing on package
madda
17 Mar 17#708
Of course, but it didnt wash and they said the deal changes all the time specific to the time you signed up. I got another £85 in quidco that has been paid so overall, i am happy.
sprite127594
17 Mar 172#707
from what i remember you have to balance over the tight rope which drapes death valley. After that you just need destroy the tutu tribe which guards the 'tomb of muwapi'. In there you will find the golden pre pay mastercard.
As it happens im just on the tight rope nAAAAAAaaaaaaaaaagghhww........-
999pez
17 Mar 17#706
Once your broadband is installed you submit a claim on the BT website- submit claim
marcz
17 Mar 17#705
? I dont get you... You thinked BT will tell you about Quidco? :wink: lol
devs
17 Mar 17#704
I've signed up and got a setup date. How do I get the £200 pre-pay Mastercard?
Jbl1
17 Mar 17#703
I ordered exactly the same time. I think I will cancel the order and re-order
999pez
17 Mar 17#702
I ordered mine 11pm 15 March and the £160 tracking was there by the next morning. In my experience it's rare that anything tracks if it's not done it within a few hours. I reckon you'll need to submit a claim - not unusual with Quidco these days.
sprite127594
17 Mar 17#701
Ah ok. I was looking at BT website. Got me a few screenshots saved.
marcz
17 Mar 17#700
Same with quidco, if you go for broadband + calls ask Quidco to match TCB 120...
Jbl1
17 Mar 17#699
Can I ask when youi ordered? Mine was 48 hrs ago and no quidco as yet. Coincidentally, my plusnet finishes on the 17th and infinity is installing on the 18th.
marcz
17 Mar 17#698
999pez
17 Mar 17#697
I didn't risk adding BT sports as it said it was a 12 month contract and I didn't want to have to pay for the remaining 9 months.
MillsUK
17 Mar 171#696
Quidco for 160 has tracked today (added the TV £0 bundle and paid the £10 extra setup charge to get £40 extra cashback) and everything appears ok.
Plusnet contract finishes on 17th April and I was able to arrange BT go live for 18th, happy with that.
sprite127594
17 Mar 17#695
You have to pay for that upfront or with your first bill.
terriclarkfan
17 Mar 17#694
I rang Sky this morning. I'm two months short of the end of 12 month Talk + broadband contract.
He accepted my notice "in light of the recent price changes" and offered me Sky fibre + line rental + eve/weekend calls for £33.49 a month, or line rental + PAYG calls + ADSL for £18.99 + £2/month.
He didn't understand me when I argued I was giving him notice within 30 days of the detrimental price change on 1st March, but said I'd have only £9.75 to pay if I left early.
I got my price change email from Sky on 6th Feb, so they didn't give me 30 days' notice prior to the change.
If I go to BT fibre, how do you avoid being charged for the equipment at the end of 12 months? I've read forum comments where people have been hit for £65 or more for the router etc when they try to leave BT at the end of their initial 12 month contract.
the.porter
17 Mar 17#693
Is everybody adding the 3 month free bt sports and hd to there sky package and then just cancel it later ?
wongawarrior
17 Mar 17#692
I had a similar error and tried the other option for a new landline. When I entered my address it found that there was already an existing line, though I think doing it this way I will end up with a new telephone number...again! But worth it for this saving. You might be able to go this route and then call up after to see if they can change the order to keep your existing number but I had a similar issue last year and it ended up being a new order and therefore cashback was declined.
winchman
17 Mar 17#691
"It Ofcom says the 'detriment' - you giving the same 30 days notice back as contract law forces them to do, 1) in the thirty days proceeding the rise or before then when 2) you get your 30 day notice under contract law."
Here, you are saying either/or. I think if they have given you 50 days notice of the price rise and said you must contact us within 30 days, they have fulfilled their obligations. If you then call 10 days before the price you are too late.
"if later than 30 days to the price rise then within the 30 day period leading to that 'financial detriment' price rise date you give them the same 30 day notice of cancellation that the contract is null & void."
In this case they would have failed to give you 30 days notice as they are required to do. The 30 day period will be the 30 days before the price rise.
Scottyyy
17 Mar 17#690
Can you remove the £3.50 a month weekend calls package? I thought you needed it to get quidco.
sprite127594
17 Mar 17#689
I cant see where it says the £200 is included with cash back?
TheDodger
17 Mar 17#688
My installation date has been pushed back 4 days. BT is off to a great start. I dont even know why I need installation when I'm changing from TalkTalk Fiber to BT
Tetsumi
17 Mar 17#687
I signed up for BT in jan with £80 quidco and £125 reward card and £34.99 a month... This deal is so much better - I tried calling to see if they would let me at least have the same service for £28.99 but they just wouldn't have any of it and they said they couldn't access the online deals... Ah well :/
sprite127594
17 Mar 17#686
Ive heard there pulling this offer early because of the cash back. Maybe this is why.
psynnott
17 Mar 17#685
TopCashBack have matched + beat Quidco's 160 quid offer for BB/TV/Calls.
marcz
17 Mar 17#684
Or ad tv for free (10£ instalation) and go with 160£ cashback via quidco. Tracked quick. Price is good even without cashback but with 160£ in top that will be a steal. And yes, you can use both promotions! On their main webside there is banner "BT cashback up to 160 + 200 reward card". Also when you scroll down on bottom of page there is information that 200£ is included with cashback and I also asked in chat quicdo rep and he confirm this for me. Screenshots are always back up :smiley:
ssb1973
17 Mar 17#683
I've had this offer before but for £150 reward card, did have to do some chasing as they offered me £100. But did eventually get reward and also topcashback. Getting my cashback was fine with topcashback. I've had no issues with my fibre. Getting 51.5 MB DL speed, and over 9MB UL speed. On the 52 MB package.
Note, you can also get £120 cashback with this offer if you go through TCB.
Budden
17 Mar 17#682
I had 3 months left, standard broadband plus line rental was costing me 18.99 so now I am getting fibre for slightly less, possibly a lot less if cashback comes through. Also cancelling TV as they tried telling me best they could do was £80 for sports bundle and multiroom with broadband and line rental included. Jokers!
clinkadink
17 Mar 17#681
Can't comment on that much, although I have no issues with my 700 - 800GB per month (streaming everything including Netflix 4K).
al2ping
17 Mar 17#680
I always get this error after the step when it asks for existing landline and post code. It looks like it's intended to prevent people from getting TCB/quidco. Does anyone have the same issue?
Sienio48
17 Mar 17#679
Ok, i have broadband starting on 29 march.
I have order thru TCB, i have 120 pending with them.
When can i expect that money will be available? first time using tcb :P
samcatch
17 Mar 17#678
Mine tracked within 5 minutes.
hooray.henry
17 Mar 17#677
Bt want to charge me a £49.99 connection charge for a new line, the same line that I had with them 12 months ago before I switched from bt to sky ?
Strange company...
BLUEBRO
17 Mar 17#676
Can anyone confirm that it is truly unlimited as the sky advisor told me when trying to leave them that as a real heavy users of broadband 1200gb - 1500gb that BT may cap me at a 1000gb
clinkadink
17 Mar 17#675
I moved to BT from Sky, as BT were the only ones offering fibre to the premises. Its been 10 months now, the only issue I have found is that BT's fibre modem blocks a few random ports (e.g. 9000). Other than this, the service is first class. I also have the BT family sim (3 sims x 15GB/month for £44).
Standard speedtest:
Beta speedtest:
HarryPloper
17 Mar 17#674
Last night I managed to cancel my Sky broadband with 6 months left on it. No questions were asked when I mentioned the price increase and this deal. Signed up to this deal and got an install date of 31st March. Couldn't be happier!
enterek22
17 Mar 17#673
I'm existing BT customer also. Until January I have been on Infinity 1. In January they offered me a new contract - Infinity 2 for £15/month plus line rental. When I call them about the price rise, as I'm not happy, they told me there is no offer for me to go back to Infinity 1. They offered me Infinity 2 for £18,50 which will be £1 more then the price rise. I don't wont to leave as I have good internet connection but I don't understand why they won't let me to go back to Ininity 1 (we didn't noticed the difference between them)
KiNG
17 Mar 17#672
no u don't need to add any extra call package
sprite127594
17 Mar 17#671
If I get the cash back it will be a great bonus. If not this deal is still great working out under £18.00 a month.
If you can find cheaper for the same speeds let us know.
djseaton
17 Mar 17#670
anyone elses quidco not tracking yet?
AAB
17 Mar 172#669
FAKE NEWS
Speedbirdjw
17 Mar 17#668
They're going to stop this deal early? Would you suggest ordering now while it's still available?
BTFriendofmine
17 Mar 17#667
Deals dead, My friend who works in the Priority DEPT said it's going to be pulled in the morning.
Kudo's to those who got it
heatt
16 Mar 17#666
How much do you currently pay per month?
PKRichie
16 Mar 17#665
Yes it is, It's £2.25 per month rising to £2.50 from April.
farlie
16 Mar 17#664
Do you need to add calls (e.g. weekend call, £3.50?) to get the £160 quidco? Isnt there already weekend calls? Or would you be able to cancel the calls at a later date? Any advice would be great :smiley:
badi1964
16 Mar 17#663
Hi ,just cancel the contact. I done it this morning and told them I would be joining again using this deal.
They said ok just wait 24hrs.
I'm signing up for it tomorrow morning with either Quidco or topcashback for another £100 cash back.
slipd
16 Mar 17#662
Silly question but is voicemail 1571 on the standard package (£28.99 pm) an extra cost?
seaniboy
16 Mar 17#661
No but everyone predicted you would be back asking.
It Ofcom says the 'detriment' - you giving the same 30 days notice back as contract law forces them to do, 1) in the thirty days proceeding the rise or before then when 2) you get your 30 day notice under contract law.
1) Ofcom Regulation - 30 days notice (as per contract law) the actual 'financial' detriment starts 30 days before rise because you return the 30 day notice that you do not accept the financial 'material detriment' from X date.
2) Contract Legislation - no financial change has to happen, just a intention to change ANY part of the contract.
I have resolved 4 accounts this way.
2 means they can change the terms to overrule anything current including how they may raise financial penalties or charges later or its annual price review. You could accept such changes but 1) kicks in when they do later try a financial matter - of 'detriment' by Ofcom Regulation. You give them cancellation when they give a minimum 30 day notice or if later than 30 days to the price rise then within the 30 day period leading to that 'financial detriment' price rise date you give them the same 30 day notice of cancellation that the contract is null & void.
Urzrkymn
16 Mar 17#660
No problem. Likewise.
need2know1
16 Mar 171#659
No!
The manager I spoke to @ relations said just place the order and it will rectify the correct charges on receiving the confirmation email of which I'm very reluctant to do in fear of getting in to all sorts of problems, She also said the,d been having problems all day, probably due to the demand.
If you get any joy let me know please.
winchman
16 Mar 17#658
Did predictive text change the meaning, not sure what you mean. If the company give you 30 days notice 40 days before the price rise, have they not complied with the requirements? As i said, it doesn't say the 30 days must immediately preceed the date of the price rise.
3applepie
16 Mar 17#657
I got the similar deal that was on MSE a few weeks ago that worked out at £22/month. the contract started 2nd march and I've already got and using the reward card and just now waiting for the cashback cheque, but this deal is even cheaper for exactly the same service.
Urzrkymn
16 Mar 17#656
Have you had any joy contacting BT about it? I did a live chat and she suggested that Safari caused problems for some people (which I was using), so I installed Firefox and got exactly the same issue.
Part way through the order process I get a loading screen that says 'Redirecting you to another secure area of the BT website to complete your order'
Speedbirdjw
16 Mar 17#655
My two orders haven't tracked in TCB. Quite annoying. Cleared history and cookies etc first. I'll be cancelling the BT order if it doesn't track before it goes live, by which time I suppose the reward offer will have ended
Neeed2know
16 Mar 17#654
Yes I am, I am now getting the - before the amount!
Think they want to pay us £79,919,76 to to sign up LMAO!
Urzrkymn
16 Mar 17#653
Yeah, same thing. Although it was -£6,659.98, so they pay me £6,659.98. There was also no mention of the £200 prepaid card, the price had gone up by 50p to £29.49. Are you also moving from a different provider?
Need2know
16 Mar 17#652
Yes, it was £29.49 on the breakdown but that £6,659.98 on the total charges bit, Nightmare!
Urzrkymn
16 Mar 17#651
Did your price also change to £29.49? I'm getting the same thing. I'm trying to move over from talk talk. End up on some old fashioned bt website to complete the order.
Need2know4
16 Mar 172#650
Yeah OK only nearly 80 thousand for the entirety of the contract LOL!!!
123shop
16 Mar 17#649
Heat added. Sky contract has come to an end, so perfect timing, will call the retention's team tomorrow and see what they can offer.
I will post if there is anything worth posting.
Need2know3
16 Mar 171#648
Thank you, What do you mean follow it?
It's so frustrating as I have tried many times and it still comes up with that ridiculous total monthly charge and I really want the cashback, even spoke to a manager in retentions who advised me to place the order anyway as it will rectify it's self on email confirmation.
mcormack
16 Mar 172#647
Place the order! (It's only money!)
999pez
16 Mar 171#646
Yes you have to add the starter TV package which gets you a mini youview box for an extra £10, but this pushes Quidco from £120 to £160, so in effect saves you £30.
The other £50 cashback is instead of Quidco - you won't get both.
genk
16 Mar 17#645
You are being directed to the wrong place!!! This happened to me also. Follow it but don't let it send you to other site. Keep trying until you get the proper link. I had to call to cancel the order and try again.
slipd
16 Mar 17#644
You're probably right... I'm going to try them again tomorrow, just in case.
I only want Unlimited Infinity 1 and anytime calls (£8.99 extra) so what is my best approach regarding cashback? Is it best to add the Starter TV package (free), even though I'll probably never use it, just to qualify for the extra cashback? £160 ins't it, with Quidco? Doesn't it bump the "One-off Costs" up a tenner though, to £69.99?
Isn't there also an extra £50 to be had from somewhere else too?
Thank people!
Need2know2
16 Mar 171#643
Hope someone can help..
Having a right mare with this, I get to the final (place order) page, get the sub breakdown which is correct but at the bottom the figure is £6,659,98 and I am reluctant to place the order.
Any any help gratefully appreciated.
dangerm55
16 Mar 17#642
I had my cashback from TCB declined after it failed to track when I moved to BT for a similar deal 18 months or so ago... (and then went to Sky in the middle of last year). My £160 Quidco hasn't tracked this time either (it's been more than 24hrs)... Right pain in the backside. Never had any problems with other retailers tracking - funny that!! I've submitted a claim so will have to wait and see what they say, otherwise I'll definitely be writing to them as you suggest.
Henlans
16 Mar 17#641
sky wont match this deal.. I would jump ship! and jump back in 12 months time :smiley:
slipd
16 Mar 17#640
Hi guys,
Just spoke to Sky retentions, currently on Fibre Unlimited/unlimited calls, and the best offer I got when mentioning this was £7.50 off my bill and a £50 credit on the account. Is it worth persevering or do I just jump ship and get this deal?
I'd be interested to hear about other peoples recent experiences with dealing with the Sky team...
seaniboy
16 Mar 17#639
It states 'detriment' the required two way 30 days notice works both ways, the Ofcom 'detriment' does not start until you enter your 30 day window, contract law dictates 30 days of intent of contract changes not solely CHARGES, Ofcom does.
AAB
16 Mar 171#638
Yes for me twice in past it came before the estimated delivery date.
AAB
16 Mar 17#637
Yes
thetarget
16 Mar 17#636
Does anyone know if the equipment arrives any earlier than the stated date?
Apparently the equipment is turning up the day before the activation date, according to the order.
I appreciate it may not be of much use prior to activation. More of a case of missing the delivery and having to go to the local sorting office at a convenient time.
Unless the stated date is really the latest day the equipment will be delivered.
winchman
16 Mar 17#635
As far as i can see OFCOM state providers need to give a month's notice, but it does not specify that the month's notice is the 30 days immediately preceding the price change.
genk
16 Mar 17#634
OK finally sorted out!!! Had placed 3 orders. Cash back has tracked at £120 which is good :smiley:
genk
16 Mar 17#633
Right, I know what's happened!!!! It either directs you to two different sites. One where you pay £29.49 + line rental and you get the stupid £6k figure.
The other, which I just ordered gives you the above deal!!!!!!
So I've got 2 orders
seaniboy
16 Mar 17#632
Another one, lol BT tech support must have a nightmare ontop of being a nightmare :laughing:
KiNG
16 Mar 17#631
anyone know if the BT hub 6 supports ddns, noip?
seaniboy
16 Mar 17#630
Yup
seaniboy
16 Mar 17#629
Hmmmm lets see what others report back from confirmation email
KiNG
16 Mar 17#628
should be hub 6, smart hub
seaniboy
16 Mar 171#627
Yes the financial 'material detriment' Ofcom states starts in the 30 day period before the change of charges starts/applies to your financial detriment, the 30 days notice is contract law of a change of T&C (that may include or exclude price changes), the 'material detriment' of price charge changes (your financial 'detriment') as per Ofcom is the change of pricing explicitly, it also refers to 30 days notice to you as a 'contract legal requirement' of legislation - but no matter when you get the notice the 'financial' detriment is the 30 day window to charges changes being applied, simply you are giving notice back to them on either terms changes or pricing changes under contract law or Ofcom 'detriment' regulations. Either/or.
Moved/closed 4 lines no problem this year. :smiley:
seaniboy
16 Mar 171#626
Well if they bill you its gonna to be just over £10 for just over a month - they cannot charge you anymore than you were paying with any discounts applied or refuse to refund prepaid line rental - Ofcom insist this, but they are all bloody chancers that people don't know Ofcom General Conditions & Regulations and make a MINT out of it by training (many) staff to unknowingly lie through their teeth. But given the financial "material detriment" 30 day window has started (and it costs them £500 per if you go to ADR - that is more than most 12/18 month remaining contract periods) you should not have a final bill for future months services after transfer.
When you contact Sky tell them first I have arranged takeover from BT on 27th April and secondly I am giving 30 days notice of termination based on the price charges of 1st April, take control, be polite, keep it short and sweet, decline any offer of 'lets see what we can do" or say then - it has to be X fast for £X a month to match or better BT's offer - can you do that - most will decline further conversation as they cant and process action as asked. Keep a copy of the Live Chat. :smiley:
genk
16 Mar 17#625
Order also include the bt home hub 5??
genk
16 Mar 17#624
I definitely chose bt infinty unlimited.
seaniboy
16 Mar 17#623
Should say as on order process £18.99 line rental, Infinity 1 £10 - it is 28.99, you have to scroll down from the £29.99 Infinity 1 with 25GB to the Infinity 1 UNLIMITED at £28.99 discounted to £10 a month. Perhaps you selected the wrong one, or BT confirmations are wrong ? Someone can report back their confirmation email please ?
genk
16 Mar 17#622
Why does oder confirmation day £29.49 for bt infinty plus £18.99 for line rental??? Thought it was £29.99
MillsUK
16 Mar 17#621
Just placed my order to switch form Plusnet as it was going to 25 quid a month for standard BB (12 month ending soon).
Can't really beat this for a deal esp if the £160 quidco tracks, it will be 60 odd quid for a year of Unlimited infinity BB.
pothead13
16 Mar 17#620
this is what I trying to do I have already ordered BT to be activated on 27th April my sky runs out in June.
I going to go on live chat hopefully tomorrow to give them 30 days notice from the 31st of March so my transfer to BT on the 27th April goes without being disconnected from sky before.
if all fails does anyone know how much sky would charge me for early termination of contract? my monthly bill is currently £9.49 (deal) and would owe them 2 months any other charges?
I'm sure it will go fine as seanboy States.
sprite127594
16 Mar 17#619
Seems you don't need to notify talktalk. BT will just take over the line on the activation date and I suppose talktalk will then send a final bill.
winchman
16 Mar 17#618
Have i got this correct?
Your saying you can cancel in the 30 days immediately preceding the price rise, even if you have not contacted your provider within 30 days of receiving the price rise email.
grahamchalker
16 Mar 17#617
My TalkTalk Phone & Broadband package ended in December 16 so this looks a good move. Do I just sign up for this and my TalkTalk one cancels or do i have to speak with TalkTalk to cancel the service.
Also is Topcashback available?
the.porter
16 Mar 17#616
Mine says 55 I might do this deal I had the cancellation email from sky 6 month left of contract to go
Rickstarbo
16 Mar 171#615
I am an existing customer on infinity 2 but my actual speed is way under the 52mbps the infinity 1 package now. I spoke to customer services who advised that they couldn't do that deal as that's an online deal. As I run a business I didn't want to mess around with disconnecting or inturrupting my service going elswhere.
What they did do though was put me on infinity 1 at £29.99 per month on a 24 month contract which starts tomorrow.
To some that may look like a pretty raw deal but I was paying £53 per month on infinity 2 and now I'm paying £29.99 per month for the next 2 years which is good news to me. Ok I don't get the £200 card but I've still managed a big saving on what I was spending and a big saving on the standard price for the next 2 years.
KiNG
16 Mar 17#614
just noticed my order says min speed 54mbps, but order 52mbps.
KiNG
16 Mar 171#613
no it will come in the post
robertr
16 Mar 17#612
Check your true sync speed by accessing your homehub manger (http://bthomehub.home) and go into advanced settings. There you will find your true downstream speed. You will need to enter your admin password if not accessed before. If your downstream speed is less than the lower figure in the speed range they sent you in an email when you first took out Infinity then they need to look into it for you. If your downstream speed is within your speed range then it is working as it should. Hope this helps.
genk
16 Mar 17#611
Does BT email you the gift card??
genk
16 Mar 171#610
Just figured it out. Request money from an email address and send it via that - no need for paypal account.
KiNG
16 Mar 17#609
have two email addresses on PayPal, send payment by credit card to your other email, this loads the money to your PayPal and withdraw to your bank, haven't done since last year when sky was doing a similar deal so hopefully it still works.
adamspencer95
16 Mar 171#608
i believe so, although it says it cant be used to pay credit card debts so until you try it, i cant say for sure.
mine should arrive soon so i'll find out
genk
16 Mar 17#607
How did you do this??? I need access to the money asap. Your help is appreciated.
genk
16 Mar 17#606
Cheers mate. Can I use it to say, pay my mobile bill?? Is it like a debit card??
KiNG
16 Mar 17#605
its up on 6th April, i said about the 30 days, but even before i said she said there was no charge, she also checked with cancellation team as well.
HarryPloper
16 Mar 17#604
Wow! How long did you have left on your contract? This gives me hope for my situation.
KiNG
16 Mar 171#603
don't think so, last time i paid myself via PayPal and withdrew the money to my bank.
seaniboy
16 Mar 171#602
Nope 1 April call charges go up.
adamspencer95
16 Mar 171#601
no you can't. nor can you use it at automated stations, i.e. petrol pay at the pump so that you cannot go overdrawn
KiNG
16 Mar 17#600
should be fine i have webchat transcript about upto the £300 refund for any cancellation fees, i said i was going through tcb and about the £200 MasterCard.
markftmuk
16 Mar 17#599
I also emailed them and got a reply saying its still on.
The site does say "Other exclusions and conditions may apply" but doesn't say what they are. Could exclude other offers like this. Mines only about £20 so not too bothered if I don't get it.
Reckon they'd try and get out of paying £300 in termination fees, £200 voucher and the £100+ cashback!
sprite127594
16 Mar 17#598
Thanks I've bookmarked that page. I'll leave it until the change over as I'd sooner not mess around with anything while the cash back is pending.
genk
16 Mar 17#597
Can you withdraw the £200 from a cash machine anyone know???
just called sky, no termination charge for me :smiley:
TCB have give me £161 (matched quicdo and pound extra)
winchman
16 Mar 17#593
But from what Seaniboy is suggesting, you can cancel within 30 days of the price rise(2nd April), even if you have not contacted your provider within 30 days of receiving the price rise email.
PKRichie
16 Mar 17#592
They will say that because it's true, regardless of when the notifications were sent, some we're mid January sent out in batches.
xCxS
16 Mar 17#591
I am in the same situation.
I have the transcript saved from a conversation with a member of their help team on Tuesday.
Essentially, you need to call up and cancel, but tell them you wish to take up one of the new customer offers. The cancellation should take up to 48 hours. After that you just order online as if you are a new customer.
I haven't done this just yet, but if there are any comebacks, I'll be sending this entire transcript to them!
sprite127594
16 Mar 17#590
Anyone know if BT will pay my early exit fee of my present ISP? About £30.
chris_avfc
16 Mar 17#589
How far in advance can I book installation?
In the process of renovation so wouldn't need installation for a couple of months.
stoney73
16 Mar 17#588
Ahh. So the Virgin SuperHub is rubbish?
winchman
16 Mar 17#587
I can see BT saying that they gave you 30 days notice, you didn't contact us, therefore its too late. The 30 days were before the price hike took effect, so as far as they are concerned, they are covered.
Just wondering where it says the 30 days/1 month notice for material detriment must run immediately preceding the price rise, in gc9.6 it say they must give one months notice but it doesn't say its the month immediately preceding the price rise.
ace11
16 Mar 17#586
Does anyone know how to get the online chat to help with ordering? It just popped up yesterday but I can't get it today.
heatt
16 Mar 171#585
You should still try but obviously don't mention when you got the email to them. Even if you can't leave there's a chance you will get a discount by telling them about this offer
Endgame
16 Mar 17#584
I'm hoping somebody can help me here, I'm currently with BT although not under contract (spoke with somebody yesterday who confirmed). So to get this deal would i have to sign up in my partners name for a new account and doing so i would have to get a new landline number? Ideally i'd like to keep my existing landline number, is there any way of doing this?
jaques_kalis
16 Mar 17#583
I got similar deal i Nov. 125 Card plus 130 Quidco. Quidco was paid within a month or so .. no fuss
salmanzak
16 Mar 171#582
Hello Salman,
In order for us to continue to deliver a great experience for all our customers, we need to review our pricing from time to time. Your price change is listed below, and a reminder of how you can make the most of your Sky subscription.
With this email we have also attached information about changes to your Broadband and Talk Terms and Conditions, specifically around our Usage Policy and, if you joined before 1 July 2016, the availability of our Products.
What's Changing...Talk & Line Rental
The price of your Line Rental is increasing on 1 March 2017 by £1.59 a month. This change will show in your March bill.
Our Call Rates are increasing on 1 April 2017 and your new rates, showing from your April bill, will be:
Call Connection from 16.9p to 19p
UK Landline from 11.5p/min to 12.54p/min
UK Mobile - Daytime from 11.5p/min to 19.35p/min
UK Mobile - Evening & Weekend from 11.5p/min to 14.25p/min
We hope you continue to choose Sky, but if you’re not happy with these changes you can cancel your Sky Communications Products. Just call us on 03448 244 450 and our team will be happy to help.
If you’re within your minimum contract period, call us within 30 days from the date you receive this email to avoid early termination charges.
These changes will not affect any additional features or offers you have with us, and if you changed your package after 11 December 2016, the changes to your price may be different from the above. Log in with your Sky iD at sky.com/mysky for your most up to date bill and package information. You can easily set up a Sky iD on the website if you don't already have one.
Find out more
Your new Sky Broadband Tech Team
Sky Tech Team Get expert help and advice from the new Sky Broadband Tech Team, our dedicated broadand experts, online, on the phone and available for home visits.
Home visits apply if issue unresolvable online or by phone. Excludes islands and highlands. Charges apply for customers outside minimum term. Further terms apply.
We're always on hand to help
To view your bill, manage your account and get help and support download the MySky app.
If you have any questions, simply give us a call on 03448 244 450.
Find out more
FAQ
Thank you for continuing to choose Sky
HarryPloper
16 Mar 171#581
Message me your email address and I'll forward you a copy.
bigswot
16 Mar 17#580
Their standard prices after 12 months are way too high, they even charge for caller display for goodness sake. If you fancy switching again after 12 months and suffer the pains of switching then go for it. I don't recommend taking up a short term offer with them.
HarryPloper
16 Mar 17#579
I got the email on the 2nd Feb so looks like i'm screwed.
Currently I'm paying around £38 for unlimited broadband (37Mb and no calls). I've not had any issues at all with Sky apart from the price.
KiNG
16 Mar 17#578
does anyone have the email sky sent out about the price increase?
heatt
16 Mar 17#577
It depends on when you got the email as you have 30 days from then. Even if it has been longer than 30 days, you could still try using it to leave
heatt
16 Mar 17#576
If you're happy with Sky and are in a position to leave them, you can get a good retention deal by mentioning this BT offer
HarryPloper
16 Mar 17#575
Is it too late to use the Sky price increase as a reason to leave Sky?
sam2142
16 Mar 17#574
Thanks OP. Topcash back tracked at £120 for me.
isan5671
16 Mar 17#573
argue with them i got new deal all in for £39 and no connection fee. inclusive of full TV package, BB, line rental and evening calls.
It does seem ambiguous but Quidco are advertising it on their website openly (on the front page) so presume it is alright.
rickystephens404
16 Mar 17#570
bt ripped of millions in the 90's this company has blood on their hands stay away
Cooperpot
16 Mar 17#569
Bt all talk they are clueless and their Indian call centers are the pits they think they are in charge wasted time and money and never reply to complaints .If you challenge them over the phone they cut you off .A friend who works for bt told me the super hub is a waste of money it never works well stick to your old hub
seaniboy
16 Mar 171#568
Yeah dodgy, all notices should go online, in mail & email around the same time. Not Jan & Feb. I got my email notice third/forth week of Feb just before 1st March changes I think - but I had given notice 14th Feb already. DODGY practices because the requirement is 30 days notice meaning we Sky customers should have had notice for LR & Broadband charges by Feb, add to that the 1st of April notice for call charges notice hidden away in the notice too. DODGY Sky. VERY. I left out of principle and got £75 credit back from the Dec Reward MasterCard, I rejoined Sky in the part time lodgers name on the £64 deal. BT were worse though I learnt through online the BT charges - the account I look after for a relative got no letter, no email...nothing, I know because I look after EVERY communication format. Very bad practices going on.
Order in the new name and all is good.
thetarget
16 Mar 17#567
For those getting the deal via TCB but Quidco is paying a higher cashback rate; submit a higher rate of cashback claim in your TCB account.
For example TCB £150 for TV, Infinity and calls vs Quidco £160
Submit the claim and TCB will hopefully pay out £160.
Do this after your BT order has tracked in TCB.
seaniboy
16 Mar 171#566
I think it is 7/14/30/31 days depends on provider, don't mix them up - notice and right to terminate early. It is best to give 30 days because transfer dates overlap and a disconnection & new order waiting times for connection can leave you with no service, disconnection fees and connection fees. Sky say you must contact them within 7 days of notice of their minimum 30 days notice served on you in Dec T&C to not accept new T&C/charges ?? but in reality 30 days both ways would be legally/Ofcom acceptable, allowing transfer of service. Unless you want disconnection - based on their change of terms/pricing you could ask penalty fee for instant disconnection, you can waive your rights of transfer by not accepting the changes, chance/right to transfer.
The 30 days you ask about is contract law & T&C (including pricing), but if the financial 'material detriment' Ofcom stipulate starts 30 days before the change of charges, the 30 day period Ofcom quote relates to legislation - it must be no less than legislation dictates, the 'material detriment' of financial starts 30 days before the hike. It is like a EU Directive - here are the minimum EU standards accepted in this Directive, any EU member state can ONLY enhance the protections in their own national legislation. UK contract & consumer law are 30 days, Ofcom state such but the 'national' enhancement equivalent is Ofcom's Regulations - the financial 'material detriment' actually is entered into only 30 days before the planned price hike date.
It is a double coverage of Contract/Consumer legislation & Ofcom Regulations on its licence holders to act accordingly appropriate - that Ofcom Regulation is enacted easier by Ofcom in the UK than a chance of legislation - because it actually stems from a EU TELECOMS DIRECTIVE that telcos cannot raise prices mid contract without letting consumers the right to leave penalty free, when it was brought to Ofcom attention they has been ignoring that 2003 (I think) EU Directive they threw together the 2013(?) REGULATIONS. Ofcom from inception over ten years acted as corrupt as its licence holders. Ofcom's Graham Howell joined in 2003 as head of legal, becoming Director of Ofcom England and numerous other senior roles over the period - he is a registered lawyer who over that period was responsible for UK & EU legal compliance, the non compliance of that EU Directive to allow UK telcom consumers to leave contracts early when a financial detriment occurred resulted in UK citizens being billed billions they were never liable to pay. Scum.
tsimehC
16 Mar 17#565
I could see prices going up in my future billing on MySky back in Jan but didn't get a letter through the post until mid-Feb.
---
If I'm on Sky BB and another billpayer is paying for BT phoneline separately (both out of contract), can I take this offer up as a new customer (cancelling the other two services) and benefit from this offer or is the fact that the line is on BT going to invalid this package? Sort of tempted by BT but Sky has been flawless minus the price hike and no incentive to re-sign with them especially if I can save nearly the monthly cost of broadband with this offer.
winchman
15 Mar 17#564
Were there many people who were informed of the price rises so early there was a gap, i.e informed before the 2nd Feb?
seaniboy
15 Mar 171#563
Will source and edit in this post :smiley:
From my order confirmation email:
Up to 17Mb download speeds (vary significantly by location). Sky Pay as you Talk: £0pm. Compatible line required, otherwise connection charge from £20 may apply. New Sky Broadband, Talk & Line Rental customers only in Sky Network areas. £0 router delivery charge (normally £9.95). Set-up costs may apply. Sky Broadband Shield activation required. No usage caps or traffic management policy. 12 month minimum subscriptions for Sky Broadband Unlimited + Sky Talk & Line Rental. New Sky Broadband, Talk & line rental customers joining Sky Broadband Unlimited without TV online. This offer is for new customers to Sky only incl. past customers who have not had Sky in the last 12 months. Customers can not be existing Sky TV customers. After 12 months standard Broadband Unlimited price applies, currently £28.99 p/m including Sky line rental. Not available with other offers. Customers who require a new line will need to pay £20 fee to cover the OpenReach engineer's visit. Sky Network Areas only.
seaniboy
15 Mar 171#562
Give it 24 hrs
seaniboy
15 Mar 171#561
No worries! I aim to please :smile:
AAB
15 Mar 17#560
Yes, but quidco is paying more.
dhulharsh
15 Mar 17#559
Can you get topcashback and bt reward both?
mbeischer86
15 Mar 17#558
I'm not but it's only been 8 hours thus far.
SS41
15 Mar 17#557
Seaniboy i'm going to go with sky like you have.
Do you have a link for sky terms and conditions so I too can fight the £20 line transfer fee?
Postcard
15 Mar 171#556
Tried it with all my plugins disabled and now the option shows. Looks like one of them was blocking the quidco link. Can now go ahead and order, cheers!
Strange, can you copy/paste and remove/edit personal details out and we will have a gander, some customer earlier was to pay just under 7 grand a MONTH haha typical BT
seaniboy
15 Mar 17#553
I did ask MODS to add it to the deal! naughty mods!
seaniboy
15 Mar 171#552
Sky £64 deal - and you are now within your rights to give 30 days notice as the price charge increase on April 2nd windows is open, so transfer out with a new order. I did it via Ofcom complaint yesterday and service ends 14/4 and I need to transfer out before hand, Sky goes live 23rd March :smiley: They are putting you in a bad place to be awkward as you fought your right to terminate penalty free. Raise a Ofcom complaint against BT and High Level complaints at BT will call you back, my call was with 24 hours of submission from Ofcom.
Yup give 30 days penalty free notice due to call charge increase on April 2nd, order in your better halves name :smiley:
salmanzak
15 Mar 17#551
yh just realised it after so many people mentioned it
Eden1612
15 Mar 17#550
No the bill shows £59.99 plus £70 = £129.99. I've not seen any deal that states that the hub has to be paid for. It didn't say it when I ordered it. Might be something that other people should look out for on their welcome email.
Speedbirdjw
15 Mar 17#549
Why wouldn't you order it with BT TV? It's free and brings the Cashback to £150 instead of £120!
Tbh I've been fine with 5mb. Gaming and streaming works ok. Only naff part is taking about 24hours to download a game.
According to BT I should get around 30 to 40mb
seaniboy
15 Mar 17#546
No, Quidco with Starter TV (£10 one off fee) gives extra broadband channels and extra Quidco cashback!
One-off costs
TV activation fee
£10
Infinity activation fee
£50
Home Hub delivery charge
£9.99
^I assume ?
chelseafifi
15 Mar 17#545
I currently have BT infinity 1 and contract ends 31st May, are you saying I can just give notice on that now? (I don't think my price went up, as I'm paying £10 plus £18.99 line rental) And order this in other half name?
dvs
15 Mar 17#544
This is a great deal in terms of price but I'm not impressed with BT's customer service. I signed up in November to BT's biggest ever sale. Service connected just before Christmas. Price increase announced 6 weeks later. I called to negotiate as a matter of principle and got the full sales pitch but no offers so I cancelled. Heard nothing for almost a month and then a text message today to say to call as they have an offer. I call and the offer is... pay more than you will with the price rise but get locked in to an 18 month contract with no guarantee on the price not increasing! I then said I wanted to proceed with cancelling and the agent told me that I could no long cancel as it was after 30 days from when they sent the email. I argued it and they agreed to disconnect 23/3. Going to be without broadband for a short while but I have plenty of mobile data anyway.
Eden1612
15 Mar 17#543
Oh man! I'm rubbish at this. Only just realised that if I used topcashback I would have got a better deal. I've also had an email that looks like Bt are trying to charge me £70 for the smart hub! #uselessbargainhunter
Jbl1
15 Mar 17#542
I ordered this afternoon but not showing on quidco yet. Anyone else not seeing it?
seaniboy
15 Mar 17#541
No worries, yes try Edge, report back to us how you get on :smiley:
seaniboy
15 Mar 173#540
Moneysupermarket owner of MSE will be getting introduction fees from BT and they give you £50 or Quidco pays the full commission :smile: Martin is just like the the old guy at KFC now, a face in a place of a corporate greed.
Postcard
15 Mar 17#539
Thanks again for the reply. I'm on Win10. Tried both firefox and chrome. Will have to try edge as it could be one of my plugins screwing things up. Cheers again for the info, much appreciated!
Eden1612
15 Mar 17#538
I had an email today from the Martin Lewis web site saying Bt unlimited infinity 1 is £28.99 per month + £59.99 up front. It has the MasterCard £200 reward card and £50 cash back making it £13.16 per month. I phoned bt and cancelled the order I made yesterday so that I could get this one. All links are on martins website along with links to claim both the MasterCard and the cash back.
BT Fibre will have you streaming Netflix then :laughing: Enjoy!
seaniboy
15 Mar 17#536
I did report it to the mods very early this morning (as being a mod thread you cant edit to add notes to the deal post) when I noticed and asked it to be added, but apparently its Weekend Wednesday at HUKD Towers and no work was done today :laughing:
samcatch
15 Mar 17#535
Hindsight is a wonderful thing, read about that after going through the purchase.. Doh!
sprite127594
15 Mar 17#534
Well ive just gone for this through TCB. £120 is pending.
Been with talktalk for years and the thought of switching ISP has always done my head in thinking my internet will just go down or mess up. Time to try these cash back deals and see what happens :neutral_face:
Also never had anything faster than 5mb download.
seaniboy
15 Mar 17#533
No worries, its just bloody nice to be well...bloody nice :smile:
Yes they did when when it states new line, and I'm transferring next week that line - after activation I will ask (demand politely) they refund it to my account as per their terms & conditions, "it was a free transfer no' a new £20 line, (heed th'a ba)" :laughing:
Sociopaths, I blame the Tories - you lead by example!
seaniboy
15 Mar 17#532
Should have added free BT TV Mini YouView Box & broadband channels for a £10 one off fee and bumped that cashback up
SS41
15 Mar 17#531
Thanks Seaniboy, you're a star.
So sky charged you £20 for transferring your Bt line to them.
Lying so and so's told me on the phone they would charge me because I'm with talktalk but wouldn't charge me I was moving from bt to sky.
seaniboy
15 Mar 171#530
Sometimes the retailer refuses to pay, if I had a large amount of cashback due and they refused I would write a email to the Chief Executive office asking why they refused it as I made a decision to give my custom based on it.
shahidali47
15 Mar 171#529
why is it when i hear someone mention tcb or quidco they always say fingers crossed etc. why doesnt it always go through or something
salmanzak
15 Mar 17#528
just ordered topcashback tracked £120 pending.....fingers crossed
samcatch
15 Mar 17#527
Done. Just told Virgin I am leaving, 30 days from now that ends.. Placed order with BT via QuidCo (apparently its £100 cashback + £200 prepay card).. If it all tracks that should be about £9 a month on average.
Both exercises were painless, Virgins best offer to keep me was £36 a month... Sorry, but no.
seaniboy
15 Mar 171#526
I would cancel and start again. Quidco tracking does individual tracking not per day tracks.
seaniboy
15 Mar 17#525
Sounds like BT LOL take a screenshot :laughing:
seaniboy
15 Mar 17#524
Give 30 days notice of April 2nd call charges increase of 'cancellation' penalty free, then order in partner/friends/relatives name.
seaniboy
15 Mar 171#523
Yup it is classed as calls package because it is inclusive. Quidco do not state at the bottom of the page T&C otherwise either way so it is safe to assume no restriction because it would have to state it was excluded/included - it is the £10 activation for a Mini YouView £0 a month TV that bumps up Quidco from £100 to £160, (Infinity & TV are £130) http://www.quidco.com/bt-broadband/
Sky do now charge £20 for the takeover of a BT line, well they did on my £64 order to transfer (will dispute when line/number transfers)
happydeals
15 Mar 17#522
I am a BT customer, would I be able to transfer the phone and BB to another account if I sign up as new customer? Are there any connection and cancellation charges if I do that?
Onecome1
15 Mar 17#521
What's this about?
On the billing and payment on order screen it states my monthly charges are £6,659.98?????
LOL!!!
Is it a typo?
AAB
15 Mar 171#520
If you ring them, I think you might be risking quidco/tcb cash back.
shahidali47
15 Mar 17#518
damn forgot to add unlimited calls this time around :-( do i need to cancel the order again or can i simply add the unlimited calls through online/calling.
will this affect the quidco cashbakc or £200 voucher.
so silly of me again!!
AAB to shahidali47
15 Mar 171#519
You can always add it later once you have migrated. I won't do it now and risk not getting quidco.
SS41
15 Mar 17#517
seaniboy, you misunderstood my question, I don't want any calls from bt, but was wondering if the free weekend calls bt give with broadband can be classed as me talking out a broadband and calls package when considering cashback amounts.
Regards the sky deal I've done the sums and bt work out a bit more, but I don't want to Pay the £20 line transfer fee sky want to charge for moving my line from talk talk to sky.
They don't charge this £20 if you move a bt line to sky, which I find bizarre, as they don't have to actually physically do anything.
This way I can move to sky next from bt and avoid this nonsensical £20 transfer fee.
seaniboy
15 Mar 17#516
Welcome :smiley:
terriclarkfan
15 Mar 17#513
@seniboy
From your replies above, I take it that a Sky broadband + Talk customer can still cancel their contract within the minimum 12 month term without penalty because we're still within 30 days of the commencement date of the detrimental price change? ie. the 1st March £1.59 line rental increase.
I got my notification email on 6th Feb, which certainly doesn't give 30 days' prior notice to the date of the price change.
seaniboy to terriclarkfan
15 Mar 172#515
Sure can! Go cancel with 30 days notice of the April 1st call charge changes PENALTY FREE :wink: Give the 30 days notice, then go to Quidco ---> BT BROADBAND & click through, £160 cashback: select £28.99 Infinity 1 add Starter TV £0 a month (one off £10 activation fee) for a BT TV Mini YouView box, complete order = Infinity Fibre & £360 incoming, jobs a good 'ane! :smiley:
PalG
15 Mar 171#514
thanks!
KiNG
15 Mar 171#512
went for bt 52mb unlimited package 1, starter tv, calls
£69.99 upfront
£28.99 a month
£200 mastercard
£160 cashback
BT webchat give me a link that if sky charge any termination charge they will refund upto £300! (though its up in 3 weeks anyhow just)
Above works out with all the discounts £57.87 for the year (£4.82 a month !!)
Confirmed that you can pay the £205.98 line rental upfront as well to save more. (around 10 percent)
So it should be about £4 a month roughly taking into account with the line saver.
happydeals
15 Mar 17#505
I am an existing BT customer and my contract finishing next month.
I am getting the following message when I enter my landline number
"Because you're already a BT broadband customer, the package you selected isn't available."
Did any existing BT customer manage to sign up?
enterek22 to happydeals
15 Mar 17#511
I called them as unhappy about the price rise. Got told that there is no inifinty 1 deals for me. Got offered Ininity 2 for 18.50pounds plus line rental. Not sure if to take it
seaniboy
15 Mar 171#510
Do the order and when activated call to add, strange as I tried that on Quidco apps browser and was fine. Adding a call bundle service after activation wont invalidate Quidco
Just trying now on Windows 10/Microsoft Edge browser - will report back
Edit: strange works for me ?
Monthly costs
Unlimited Infinity 1
£10
Monthly line rental
£18.99
Starter
£0
BT Call Protect
FREE
AMC - on BT TV
FREE
Unlimited Evening & Weekend Calls
£3.50
One-off costs
TV activation fee
£10
Infinity activation fee
£50
Home Hub delivery charge
£9.99
What browser are you using ? Google/Internet Explorer/Opera ?
seaniboy
15 Mar 17#509
That's because you didn't! :laughing:
myloveisforreal
15 Mar 17#504
How long is this deal for? today?
Thanx in advance
seaniboy to myloveisforreal
15 Mar 17#508
7 day offer - click GET DEAL they have a countdown timer on BT website
shahidali47
15 Mar 17#507
i cant recall even posting a message lol
Postcard
15 Mar 17#506
Cheers for the reply seaniboy. Sorry I should have made it clearer...if you tick the option for the Starter TV package the option to select free evening and weekend calls on the next page disappears. You can only have free weekend calls or anytime calls.
Postcard
15 Mar 17#501
I'd like to have the starter TV package and free evening and weekend calls ( to take advantage of the higher quidco cashback offer), but it appears you can't select both together?
seaniboy to Postcard
15 Mar 17#503
Go via quidco, scroll down to the correct Infinity1 £28.99 UNLIMITED deal and proceed, you can add the BT TV Mini YouView box and extra free channels broadband for £0 a month & also tick FREE AMC channel box too!
You I think are using the Infinity 1 £29.99/25GB deal at the top of the page quidco opens. EDIT I am using the Quidco app and its browser on a iPhone and both options allow Starter TV/Mini YV box to be added at £10 activation and £0 a month. Have you a iPhone you can use ? Maybe your computer browser ??
enterek22
15 Mar 17#502
That's offer for existing customers so i wont get the quidco unfortunatelly
shahidali47
15 Mar 17#495
seaniboy to shahidali47
15 Mar 172#500
I agree, hello...hello...ARE YOU THERE BT India agent....
GGGGGGGGGGGGGGGGGGRRRRRRRRRRRRRRRRRR
:laughing:
SS41
15 Mar 17#497
I cannot get fibre and don't know if I get normal broadband will the free weekend calls be included as me having broadband and calls package, I ask because the cashback differs between tcb and Quidco.
Any helpful input would be much appreciated.
seaniboy to SS41
15 Mar 17#499
Go Sky £64 for the year and add the £8 Anytime Extra calls bundle, circa £13 a month Broadband & Calls - unlimited calls - including UK mobiles. AND: £60 Quidco and enter the promo code Sky email you. I don't think the BT Broadband deal is anywhere quite as good as the Fibre deal.
Edit: not too bad - £150 Reward with £24.99 a month, whats TCB/Q like for Broadband & calls ?
seaniboy
15 Mar 17#498
Considering you are not changing order/services but reducing risk of non payment/debt I would fully expect so.
jaques_kalis
15 Mar 171#496
This is super hot considering 120 TCB or 100 quidco
KiNG
15 Mar 17#494
can you do this and still get tcb or quidco?
spencerasmith
15 Mar 17#493
Literally extended my BT contract last week. Any way I can get onto this deal? I phoned BT and they said this is online only and they would not offer to me as I am not a new customer......
seaniboy
15 Mar 171#492
Order deal first online THEN call & pay LR in advance off the account.
seaniboy
15 Mar 171#491
They have to give a minimum 30 days notice, if they choose to do that in advance ahead the notice in legislation would be 30 days of notification to adhere to the date change of charges, but the detriment actually starts 30 days prior to the price change - the providers invalidate themselves by sending it earlier - creating a double edge sword, which just goes to show how weak all their IT systems are if they cannot email millions of customers in one 24 hour period.
Contract law dictates 30 days, Ofcom regulation dictates "at least one month notice of any changes in their contract that are likely to be of material detriment to them, including increases in the price you agreed.
If the agreed price increases to your 'material detriment', you are, therefore, allowed to cancel that contract without penalty. Remember, this applies even if you are still within your 'minimum contract period"
So contract legislation states 30 days minimum notice, as does Ofcom for its own industry regs - so if they notify you you have 30 days from notice Contract law applies to changes of T&C, if they notify you as per Ofcom 30days minimum the 'financial detriment' ACTUALLY starts 30 days upto the date of charges changing regardless if the notification is earlier or enforce the 'early notification' under contract law, Ofcom regulations for ONCE! actually are tighter than legislation. It's fabbo :laughing:
Never had a issue (well BT in Feb but was happy enough to not fight it until a stonking deal came up, not that BT ACTUALLY ever sent the account holder ANY notification/s in any format) 30 days from notification or 30 days into 'financial detriment' zone :smiley::wink:
james127
15 Mar 17#483
How come you can no longer pay for line rental up front? There used to be a line rental saver option which worked out at £17.49 a month instead of £18.99??
oldsystem to james127
15 Mar 17#486
Cant find anything either.
Gone for this anyway. Hopefully their call centres are a bit better these days :confused:
seaniboy to james127
15 Mar 17#487
The Ofcom rule of included line rental, it does not work out cost effective with cheaper inclusive bundled LR (watch that change when costs start going up) for providers to offer it, as it would be near Openreach Wholesale prices and providers don't want consumers to know how little it is with most charging over 100% more than BT Openreach Wholesale rate.
I recently with the BT Voice only customers £5 reduction consultation ripped Ofcom a new bottom by using the term "line rental" GPO terminology after BT went private and to date, LR does not exist since Otelo and its replacement Ofcom stopped the BT monopoly - A BT OPENREACH WHOLESALE CONNECTION fee exists and is regulated by them. I said consumers are being dupped by providers and Ofcom as LINE RENTAL has not existed since BT went private and opened to competition on the old GPO/BT network & affordable access to a line should be providers making no profit on Wholesale pricing on BTOR access fees and the Universal obligation of BT Basic is then industry wide for all providers, people choose who they want line, calls & broadband with separate or all bundled and increase competition on the market, people also pay for what they use and select.
Consultation still open, for a Communications Regulator is quite poor in laymans English and like all "Ofcom consultations are designed for industry focused with no balance on consumers terminology and again they should stop that practice and be balanced to the end user- the consumer" I put that in the consultation too. :smile:
You can order line rental saver anytime, it's a 10% discount compared to paying monthly, so you pay a one off fee of £205.08
You can do it over the phone by calling 0800 800 150 or online through http://www.bt.com/mybt
Henlans
15 Mar 171#489
Just say you got the letter 3 weeks ago.. still working fine. I did it today, I said that we did call 2 weeks ago.. they still did it.
seaniboy
15 Mar 17#488
Nope, but if one call does not resolve a issue/complaint, call Ofcom who record the complaint and send it to a UK based office of non idiots who are actually helpful.
winchman
15 Mar 17#485
They used to wait until maybe 31 days before the prices were due to change then announce it to everyone. Do you have a ref to the either/or of the 30 days after notification or 30 days before the price change?
seaniboy
15 Mar 17#484
Yes you can, the 30 days of detriment for some Sky customers were Line Rental & Broadband charge rising March 1st, for everyone on Sky there is another 30 day period upto the date of call charge changes on April 1st. Sky informed notice of both in advance (not for me) of the legal 30 days notification period - but the detriment (even if you accepted LR & broadband increases) period for both changes is different due to the charges chan ging on different days/months. The notification or detrimental both have 30 days to quit FREE.
The Sky Talk Tariff Guide lets you find the rates for all call destinations quickly and easily and outlines certain features of the service. If you have a query or require more information, call 03442 410 499.
Current Sky Talk packages
Sky Pay As You Talk, Sky Talk Evenings & Weekends Extra, Sky Talk Anytime Extra and Sky Talk International Extra:
Tariff Guide from 1 March 2017 (Adobe PDF)
Use the Specialised Numbers Guides in conjunction with the Tariff Guide to find the cost of a particular call to any specialised phone numbers.
To continue to give you the best service possible, sometimes we need to make updates to our call charges.
To find out the cost of a call made before the current tariff guide came into effect, use our archive of past tariff guides.
Remember, you can view your monthly statement whenever you want at http://www.sky.com/mysky. Sky TV customers can also view their account by pressing the interactive button on their Sky remote.
We're changing some of our Sky Talk call rates and the standard monthly price of Sky Line Rental. The full details of how this will affect your monthly payments is detailed below but you can read our Help Article if you'd like to know more.
Changes to Sky Line Rental
From 1 March 2017, the standard monthly price of Sky Line Rental will increase from £17.40 to £18.99.
For full details, refer to the 1 March 2017 Sky Pay As You Talk, Sky Talk Evenings & Weekends Extra, Sky Talk Anytime Extra and Sky Talk International Extra Tariff Guide (Adobe PDF)
Changes to Sky Talk Call Rates and Call Connection Charge
Connection Charge
From 1 April 2017, the connection fee for non-inclusive calls will increase from 16.9p to 19p, unless a separate connection fee or minimum fee is specified. Connection fees do not apply to:
• Free, inclusive or unlimited calls (including those that commence within an uncharged period but end in a charged period)
• Fixed fee calls
• Calls charged by timed duration that start with a fixed fee
• Calls to service numbers (084, 087, 09 and 118 numbers)
• Calls to personal numbering chargeband pn7
UK Mobile call rates
From 1 April 2017, we're changing the way we charge for non-inclusive UK mobile calls by introducing a daytime rate and an evenings & weekend rate. From 1 April 2017, you'll be charged 19.35p per minute for non-inclusive UK mobile calls made during the day and 14.25p per minute for non-inclusive UK mobiles calls made during the evening & weekend (previously 11.5p per minute any time of day).
UK Landline Rates
From 1 April 2017, the charge for non-inclusive calls to UK landlines increased from 11.5p to 12.54p per minute.
samsun
15 Mar 17#482
I've ordered but I'm in a longer contract than I thought I was with Virgin. BT say they will pay up to £300 cancellation charges (Virgin want to charge me £217). Might be worth speaking to them if anyone else is in contract.
Still undecided as BT estimate my speed will only be 19-24meg while I get a solid 50 with Virgin for £24/month
seaniboy
15 Mar 17#481
Communications are never even good at their own field of *cough* expertise! Go figure!! :laughing:
pothead13
15 Mar 17#480
so I can't get the BT deal now ?
Henlans
15 Mar 17#479
Takes about a month after your start date to get the card.
happydeals
15 Mar 17#478
I tried the way you suggested. Still does not work, got the following message
"Because you're already a BT broadband customer, the package you selected isn't available."
seaniboy
15 Mar 17#477
Incorrect they must give you a minimum 30 days notice of date of charge changes, you enter the 30 day period at the charges change date - 30 days before or the 30 days from notification, both are 30 day periods, one more detriment to consumer than the other. I have cancelled Sky & BT this year both PENALTY FREE - 30 days before or during 30 days (in my case) leading up to the the change of charges actual date, not the notification 30 days given months before the actual charges increase date. Holding off on both until the 30 day period BEFORE the date of charges change I have managed to move both lines penalty free to Sky £64 deal as no offers of great substance were about.
I also having got no notice from Sky UNTIL after my 30 day period was entered but had given the notice before the 30 days period from info on here & I finding the T&C changes on Sky.com. I have served notice on both counts, 30 days before 'personal' notification, after and any period 30 days before and during the 1st & 2nd of April dates with both Sky & BT.
ALL have no charges, Sky refund of £75 as was in credit, BT no charges moving another line to Sky £64, the Sky ceased line was also reactivated with 30 days on Sky £64.
Upto 30 days from 'notification' date, or the actual detrimental date - the date charges rise, obviously to stay inline with 30 day notice termination is a big job with large number of millions of customers so the notifications have now started rolling out months in advance which means 30 days terms not one 30 day term - 30 day notification or actual 30 detrimental date, either works.
happydeals
15 Mar 17#473
I tried it.
The system detects from the landline number that you are an existing BT customer and it a message appears " This deal is not available"
Any smart ideas to get around this problem?
Thank you
PKRichie to happydeals
15 Mar 17#476
It'll be because you're logged in on your account, log out and follow the links like you're a new customer.
pothead13
15 Mar 17#475
thanks for help I did have a email 6 weeks ago about charge changes and need give 30 days notice from the email which has now passed
I hope I can still do what you said above
Conchiron
15 Mar 17#474
Thank you! :] Shows I'm eligible for the £200 card once my service starts. Just thought it was odd they don't include that in the emails seeing as though it's the main reason I went for the deal.
enterek22
15 Mar 17#467
I got offered infinity 2 for £18,5 plus line rental on top. Do you think thats good??
Henlans to enterek22
15 Mar 17#471
you need to do the order online and not on the phone if you want the quidco/tcb
PKRichie to enterek22
15 Mar 17#472
It's cheaper than the new customer deal, Infinity 2 is £53.99 including line rental, so they've offered you a discount worth £16.50 per month.
bluecityste
15 Mar 17#461
Is this portable as planning a house move in next couple of months??x
seaniboy to bluecityste
15 Mar 17#465
Of course if you keep delaying activation date AND BT can do Fibre at the new place: http://www.samknows.com
You may face non BT fibre and just ADSL2+ BT broadband or the cost of the whole contract if you leave early though by not accepting the new speeds available at the new address, there maybe a address transfer fee, or they will start a new 12 month contract with no termination fees on the old address at new place based on the offers available then at that time, which may be worse or better than now (cant see better, defo could be worse)
PKRichie to bluecityste
15 Mar 17#470
Yes it is, so long as fibre is available at your new home and a new line is not required, you can place a home move order and the discount and contract duration remains the same, it will recontract the line rental for 12 months but nothing else, home moves are also free.
winchman
15 Mar 17#469
I get what you are saying, was just trying to help people get to a link that doesn't send you round in circles, one thing BT are very good at!!
Make a Complaint>something else>other>i still want to complain
So I went through with this offer, but no where after the first page did they mention the £200 gift card again, not on the order confirmation, nor any of the emails I've received. How can I make sure I get the card? If they don't give me one, I don't know how I'd even prove that was the offer I signed up for.
I'm not going to keep going back and forth but you're incorrect, you have 30 days from being notified of the price rise to get in touch to leave or cancel, if you choose to cancel they'll put the 30 days notice in to end the service without penalty.
If you choose to change provider, you will have 30 days from that point of contact to leave, if you leave after then, the termination charges apply.
To quote BT direct from my notification it tells you the same :
seaniboy
15 Mar 17#463
CORRECT
seaniboy
15 Mar 17#462
Do the order and select take over existing line & keep number then, its quite easy.
pothead13
15 Mar 17#452
just had text from sky saying " I'm switching to BT on 24/4 as you're in contract sky early cancellation charges will apply to discuss call"
will these just be the line rental charges or will they add anything else ?
will I still be able to give them 30 day notice when charges go up
what should I do lol
seaniboy to pothead13
15 Mar 17#456
Standard automation, call them and tell them to note on system "I will be giving my 30 days notice to quit the last day of March to quit penalty free as per the 30 day rule prior to the of the 1st April call charges changes implementation, BT will then transfer service across within this 30 day period on 27th April the first available date from Openreach"
Even copy paste that on Sky Live Chat & get a transcript,
Henlans to pothead13
15 Mar 17#460
Just say, I cancelled the contact last month with you because you rasied your prices. that just worked for me for my daughter.
seaniboy
15 Mar 17#459
It is best to follow the complaints links though, nowhere does that page say it is a official complaints page just a 'contact us' page - which does not adhere to Ofcom regulation on Complaints Code of Conduct - on or two CLEAR clicks from a telcos homepage or contact us or complaints page. BT fail on EVERY count below hiding it and not making clear of it when navigated to the 'contact us' page you linked.
A CP must have complaints handling procedures that: 1) Are transparent
2) Are accessible: a) The Customer Complaints Code must be well publicised and readily available, including: i) being easily accessible on a webpage, with either:
1. a weblink to the Customer Complaints Code being clearly visible on a CP’s primary webpage for existing customers (i.e. ‘1 click’ access); or 2. a weblink to the Customer Complaints Code being clearly visible on a ‘how to complain’ or ‘contact us’ page, which is directly accessible from a primary webpage for existing customers (i.e. ‘2 click’ access).
No doubt there are further breaches in the PDF, this is Bigboys Toy afterall!
PalG
15 Mar 17#458
The curret connection is with BT under another persons name who now doesnt live here?
id like to keep the same number...?
fohens
15 Mar 17#450
Avoid paying for line rental upfront because you'll be unable to leave early when BT decide's to increase the package price mid-contract.
PKRichie to fohens
15 Mar 17#451
Incorrect, If you paid line rental up front and you're leaving because of the price rise, your line rental saver is refunded pro rata, so if you have 6 months left, you get 6 months refunded.
winchman to fohens
15 Mar 171#457
Thats not actually true, BT have been told by ofcom that they must pay back the unused line rental, its section 9.3 of the OFCOM general conditions, its also in BT's own terms.
winchman
15 Mar 17#455
Can assure you the link i gave is correct and works, its deeper in to the complaints section link you gave, just saves going through all the options. If you press the wrong option in their complaints section it sends you back to the start, deliberate i'm sure, the link I gave just saves you the trouble.
fohens
15 Mar 17#454
Source please.
"Is my Line Rental Saver payment refundable?
No, unless you change your mind about wanting Line Rental Saver within 14 calendar days of paying. Or in exceptional circumstances such as a bereavement, or if you switch to BT Basic, Home Phone Saver or Line Rental Plus."
Incorrect, a notice of charge changes has to be a minimum of 30 days notice, it can be in advance of thirty days, but you legally can only leave within 30 days before the change of charges date or they let you leave earlier as per the notice in Jan/Feb.
BT have deliberately done this to confuse people (they may forget months down the line to give notice 30 days upto April 2nd), BT gave loads of notice but actually the 30 day period can be notification or the 30 days before April the 2nd unless explicit in the notice.
BT would not let others leave before the 30 day lead up to April 2nd - I know I handle a few lines for people and today they took the 30 days notice valid until 14th April but would not accept it in Jan/Feb when the email came.
Its designed to confuse, even staff are perplexed by it. BT left themselves wide open to both 30 days notice trying to be smart assed people would forget by early March to put in the 30 days, or 30 days from notification. Notification date in Jan/Feb or first week of March are both acceptable 30 day periods.
seaniboy
15 Mar 17#449
Well via phone, but Live Chat may work and you can request a copy of the conversation cancelling, then reorder with afterwards on BT online via quidco of course :smiley:
PKRichie
15 Mar 17#448
Careful with that advice, each customer can leave without charge only if they put the notice to leave in within the 30 days of being notified of the price rise, if mmattys30 was notified in January then that window is closed and termination charges will apply.
madda
15 Mar 17#368
I signed up at the end of Jan, but on spotting this, used online chat to get a link and i was given a £80 reward card. Bonus, money for nothing as Quidco came through and we are very happy with our internet connection and telephone line.
Henlans to madda
15 Mar 17#369
did you ask them to match this bonus?
ninj4z to madda
15 Mar 17#447
Any one signed up to BT recently prior to this offer as I'm in the same boat, I signed up on 20 Feb when they had the £100 reward card, would be great if I can claim an extra £100 :smiley:
Henlans
15 Mar 17#446
In the end, daughter went for the 17mb as infinity is full, she got £150 g.c and £140 on tcb :smiley: still works out free for 12 months!
seaniboy
15 Mar 17#445
Nope, if the transfer happens before 'penalty free' disconnection date of 30 days, at a push do it the last date of March if you can then the 30 days runs past BT 27/6 transfer date, but always before the 1st April date of Sky call price charges or you have accepted the new charges.
Triggahappy21
15 Mar 17#424
I've been advised by Virgin Retentions that BT don't provide a fibre cable from the main switch to the house, only copper ,so the speed will be not be as promised (30% less than advertised)...Is this true?
Virgin haven't really been playing ball and they won't budge.
Also, has anyone successfully managed to get CB from TCB for this too?
and tell Virgin for a xxx% cut in costs 30% speed reduction is worth it - Virgin are most probable playing you.
Quidco has £160 with a further one off £10 fee of a BT Mini YouView box which costs £0 a month with some FREE extra channels, on the Infinity 1 £28.99 deal.
PKRichie to Triggahappy21
15 Mar 171#444
That's hilarious :laughing:
Did Virgin also tell you that they also don't provide fibre to your home ? guess what, it's also copper from the cabinet, every street is different so you might have an openreach cabinet closer to your home that Virgin Media do or vise versa.
BT Speed quotes are usually within 1 or 2 mbps of the estimate according to their website, there's also a minimum guaranteed speed from BT, if it falls below and they can't give you the min guaranteed, you can walk away without charge.
seaniboy
15 Mar 17#443
Remember that's your holiday paid for as soon as the bank refunds you, yum...HOLIDAYS :wink: You might even get FED up the proper way going ALL INCLUSIVE :laughing::laughing::smiley:
slipd
15 Mar 17#435
Okay, so say I go for the packages as linked here, can you still 'technically' go through TCB/Quidco, get the £50 from broadbandbenefits AND also get a £200 MasterCard?
Thanks.
mancrunch to slipd
15 Mar 17#439
I noticed the extra £50 cashback doesn't show when clicking through from TCB/Quidco. So I doubt you can have it all!
seaniboy to slipd
15 Mar 17#442
Yes Quidco £160 with a one off fee of a further £10 for a BT TV Mini YouView box with £0 monthly charges and some FREE BT broadband only channels.
shahidali47
15 Mar 17#441
what u mean cancel over the web?
mmattys30
15 Mar 17#420
i took this kind of deal in december got my m £40 ms card and £100 on a master card but then they put the price up so as soon as its up im off to someone diffrent
Call BT give the 30 days notice of termination penalty free due to the April 2nd call charges then process Sky order
badunn
15 Mar 17#438
Great price - and only 12m contract. Ordered
pothead13
15 Mar 17#437
thanks. so this won't effect the transfer to BT along as I give sky notice within the 30 days notice.
ICANBUILDASPACESHIP
15 Mar 171#436
Yes sir! I will definitely be doing so, it has honestly been an ongoing saga and I'm forking fed up
seaniboy
15 Mar 17#434
Log out old account, create new order this automatically creates new account number.
pothead13
15 Mar 17#431
so I'm getting bt on April 27th my sky broadband 12 month contract is till June will I have to contact sky or will they just charge me what I owe them from April to June? (not to bothered if got pay 2 months as it only be £20 odd)
just confused as keep reading I can end contract early when charges go up in April
seaniboy to pothead13
15 Mar 17#433
call Sky at the last few days of March and give them 30 days notice on the fact they are raising call costs, tell them "I'm not interested in any deals just take the 30 day no penalty notice I already have a transfer to BT in place thankyou" if they try delay you with 'offers' to process the 30 days notice :smiley:
seaniboy
15 Mar 17#430
4 months is a joke, proactive or not you have let them take the mickey out you, call the bank and then call Ofcom THIS WEEK! Thurs & Fri left, that's two day and two calls to get your cash back & ask BT for compensation for unauthorised withdrawals and denying you use of YOUR money as part of logging your complaint with Ofcom. Be a player or be played! :smiley:
seaniboy
15 Mar 171#429
No call and cancel order, then restart order via Quidco/TCB again.
seaniboy
15 Mar 17#428
Well she said she was calling from CEO Office, defo a Londoner? but with posh'er than normal English twang and yes they do provide care unlike most BT onshore & offshore call centres. Regardless, it is better to go via Ofcom as it monitors by recording complaints (and fines for failures) and it is always helpful at ADR to state Ofcom logged the complaint, even sent it and THEY (telco) refused to deal with it or sort it out to a acceptable level - it is poor show not to deal with Ofcom complaints as Ofcom authorise the very ADR companies you will be using having to go that route.
ICANBUILDASPACESHIP
15 Mar 171#427
Hi , thanks for your message, yep they have taken cancellation fees on several occasions, and the person I spoke to said "something has gone wrong on your account and someone has done something they shouldn't have". Im honestly hoping they sort this out before i have to contact Ofcom, i have been very proactive in this but looks like I have to take it up another notch!
shahidali47
15 Mar 17#426
DAMN Forgot to add tv anyway i can do this now and have it tracked?
Henlans
15 Mar 17#425
In bt account you can pay using a mastercard and I did that. you have to register the mastercard first and then do what you would with a visa/mastercard etc.
shahidali47
15 Mar 17#419
Date Retailer Amount Earnings Status
15 Mar 17 BT Broadband £1.00 £100.00 Tracked
So how much have i earned? £1 or £100?
pothead13 to shahidali47
15 Mar 171#423
£100 you should added to bt tv starter pack to get a extra £60
PKRichie
15 Mar 17#422
Which is why I said new account, forget about the old account, don't login with the old account, create a new account.
Newbold
15 Mar 17#421
Actually, it's not exactly 'High Level Complaints' - it's just another call centre team dressed up to look a bit different. So many people have now latched on to the fact that the only way to get any sense out of BT is to complain to the CEO that all these complaints are just routed to this team. They're usually helpful, but they only provide the sort of service you should expect as standard - without having to go through the CEO.
andrew2you
15 Mar 17#418
Okay so i just called up virgin and told them i want to cancel because i feel like im paying too much, which was all fine and they cancelled it for me (didnt even try and offer me a better deal) But i forgot to ask what happens to the tv box and virgin hub. Does anyone know?
pothead13
15 Mar 171#417
just signed up for install 27th April quidco has tracked £160 hope all goes to plan with reward card
Hathawayp5
15 Mar 17#416
If you're a returning BT customer who has an old account number though, won't that screw with the "new customer" deal?
It's not really made clear anywhere.
whizzkid11
15 Mar 17#412
New Customers only....
seaniboy to whizzkid11
15 Mar 17#414
Get a partner, relative, friend to place a new order to take over your line, simples!
PKRichie to whizzkid11
15 Mar 17#415
New accounts only, It does not have to be in another persons name.
Mark300ZX
15 Mar 17#409
Scuse me not trawling through 300 comments but is the credit applied for afterwards?
seaniboy to Mark300ZX
15 Mar 17#413
Credit ? £160 via Quidco (order BT Infinity 1 and £10 activation with FREE Mini YouView box with £0 month charges) and MasterCard Reward Card have to be claimed, no 'credits' to BT account directly, but £360 electronic cash with minimal effort.
O2isnotforyou
15 Mar 17#407
Hi, anyone knows, I cancelled my bt (normal broadband+tv) with a cancellation date of 30th of March. I tried to sign up as a new customer, but it cam up with an error message. Do I have to wait till everything is cancelled that I can order new? THX
seaniboy to O2isnotforyou
15 Mar 17#411
No get your partner or friend to sign up in their name, they can also transfer the landline number across if you want to keep it, or BT will charge you £31 final cease fee & and then a new order will take weeks to activate with possible connection charge.
seaniboy
15 Mar 17#410
It uses 1 MBPS of your connection bandwidth so if your speed is slow switch it off by opting out the 'public access' from your BT Home Hub of "BT Wifi" here https://www.bt.com/wifi/secure/statuscheck.do
DevilsNeverCry
15 Mar 17#408
BT will credit up to £300 to your account for you to change over. Not sure if new customers only, but I had a chat with an online advisor and he confirmed that much to me.
and when they fail (they will) call Ofcom to lodge, record & send the complaint to BT and a Brit will call you back from High Level complaints within the BT Chief Executives Office :smile:
PKRichie
15 Mar 171#405
The personal wi-fi has it's own bandwidth allowance and does not count towards any usage cap you might have.
It uses electricity because you have the hub turned on, switch the hub off and no electricity used :man:
PalG
15 Mar 17#398
if i cancel the current connection thats under someone elses name in the home.. can i get this as a new customer at the same property?
PKRichie to PalG
15 Mar 17#403
Yes but don't cancel or it's 30 days notice and possibly a £31 cease charge, just order it and the line will be taken over.
If you have BT sport via Sky or the App that requires cancelation, otherwise they remain active as they're standalone products.
seaniboy to PalG
15 Mar 17#404
Yes, if the old customer is with SKY and still within the minimum contract term of 12/18 months give 30 days notice to quit penalty free FIRST, as both Sky & BT are raising call charges 1st & 2nd of April and then do the BT order process by transferring existing property line (& number if needed) to the new name & allocated account number :smiley: the transfer MUST happen before the 30 day notice period of the old account or BT charge £31 end fee & may apply charges for a new connection for the new name/account and you will lose the right to transfer the landline number.
bigsofty
15 Mar 17#401
This router beams out a public passcode so that people passing by you house can get online. It is not your personal wifi network but it uses you wifi bandwidth and your electricity. BT charge them via a temp account. Try logging on to your router without a password on wifi. This also blasts wifi out at a street level, 2 or 3 people on the street with similar BT routers and you run out of wifi channels quickly, the result, EVERYONE gets slow wifi... turn it off on the wifi BIOS or don't touch these routers/BT. I dropped them like a stone.
andrew2you
15 Mar 171#390
Very tempted by this, at the moment i am paying about £45 a month for virgin
seaniboy to andrew2you
15 Mar 17#400
Your Virgin has been well used and is expensive, time to say bye pass GO collect £360 via Quidco & BT Reward Card on £28.99 Infinity 1 Fibre with a FREE YouView Mini box with a £10 TV activation fee on a TV Starter @ £0 a month and pay not even £90 for the next 12 months contract. :smile:
seaniboy
15 Mar 17#399
A mobile phone.
seaniboy
15 Mar 171#397
If you have contacted your telco provider once and no resolution or useful help, proceed direct to http://www.ofcom.org.uk do & then call them to register complaint
BT ARE A NIGHTMARE... THEY COULDN'T TRANSFER MY NUMBER, TOOK OVER £600 FROM MY ACCOUNT AND I AM STILL WAITING FOR MY MONEY BACK AND CALLS BACK FROM THEM WHICH HAS BEEN ONGOING FOR 4 MONTHS NOW, AND THE FUNNY THING IS I HAVE NO SERVICE FROM BT! THEY CANCELLED MY SERVICE BEFORE IT WAS EVEN CONNECTED WITHOUT ME KNOWING, BECAUSE THEY COULDN'T TRANSFER MY EXISTING NUMBER!! ALL OF THE AGENTS DISAGREE WITH EACH OTHER, ONE SAYS ONE THING, ONE CONTRADICTS WHAT THE OTHER ONE SAYS, THE THIRD COMES OUT WITH SOMETHING NEW, ITS HONESTLY A BLOODY CIRCUS WITH BT! RANT OVER, IF BT PAID ME FOR THEIR SERVICE I WOULDN'T TOUCH IT WITH A BARGE POLE, NOT WORTH THE AGRO AND STRESS FROM THESE CLOWNS!!! GO TO SOMEONE ELSE, HONESTLY DONT BE LURED BY THEIR CRAP!!
seaniboy to ICANBUILDASPACESHIP
15 Mar 17#396
Call the bank and raise a dispute about the £600.
Call Ofcom and raise a complaint against BT.
Understand they are all as bad as each other in sorting issues out, they just want your cash, if you cant handle this don't sign contracts.
If your self service consumer care (and knowledge of it) is as bad as a telco customer care then you are half to blame for not being able to resolve the situation and are banking on other with a bias from the company to do such
:smiley:
seaniboy
15 Mar 17#395
The BT order system should offer to take over the current line at the property and do you want to keep the current number by transferring this to.
seaniboy
15 Mar 17#394
Yup, its a £10 activation fee of the Mini You View box with £0 Starter - taking install/activation to £69.99 ontop of the BT Home Hub/Broadband activation £59.99 charges
PKRichie
15 Mar 17#393
Contact them and speak with the department you want to complain about, so if it's billing speak with a billing advisor and raise a complaint, if it's sales raise it with a sales rep.
Panda_1987
15 Mar 171#392
Thanks for replying! So I suppose we'll order under her name and then click that she doesn't have a BT landline (cos it's under my name)? Sorry for all the questions- I haven't done this before and you seem to know!
Scottomus0
15 Mar 17#391
how do you go about doing that? is there options online to pay a chunk? i understand it will be possibly 1-3 months before you get the card and cashback so youll pay the £29 for those months
Sym0n
15 Mar 17#389
Cheers OP, reminded me to claim my prepay reward.
BarrattsMini
15 Mar 17#388
As a flip on this comment.
Used to be with virgin and their broadband was second to none. Upto 100mbs and I used to average about 95 connected.
Moved to sky and nothing but hassle. In the last three days alone it has been down for over 7 hours - always at peak periods. I've had an engineer out and no fix for the crappy speeds. When you call, although pleasant, it's always your fault - like I built the house and/or phone line. I took a TV package which failed to record probably 30% of the shows and we never managed to get all channels promised probably 15% short. Good luck calling sky to cancel - had to go through online chat. I wouldn't recommend them whatsoever.
I switched as I moved and virgin wasn't available where I moved to. I am considering moving again because my only choices are BT and sky and expecting both to be terrible.
Everyone will have their own horror story for a provider. For me - sky have been the worst - virgin the best - BT (years ago) were ok.
seaniboy
15 Mar 171#381
BT COMPLAINTS UPDATE
BT complaint logged yesterday with Ofcom, a nice woman at BT Chief Executive office calls today & assures myself leaving with the 30 days notice of April 2nd price charges will cost nothing (India continued to dispute) and any billing error on billing date should be brought to her attention by calling her direct number as the final bill may have charges not shown and only the credits given are showing, she has noted the 30 days notice and have until 14 April to transfer out.
As I said, ALL telco complaints for monitoring reasons should NOW go through Ofcom who send it on and not through the old mandatory Complaints Code Of Conduct/8 weeks Alternative Dispute Resolution.
(Will cross post on Sky £64 deal)
Handy info for all the new BT customers in this thread who after dealing with India agents or India complaints call centre once & get no help can go straight to Ofcom then have the CEO complaints dept ACTUALLY help you! :wink:
:smiley:
onezeon to seaniboy
15 Mar 17#386
Got a link to where and how I complain?
Drake22
15 Mar 17#385
If you want Infinity2, you cannot go for Starter TV for bigger cashback, as they would restrict infinity2 bandwidth to 52 Mbps (You also have to pay £40 extra activation). Funnily enough, you can go for Infinity2 only, and then add starter TV for free, but then extra cashback would not track.
So if you are after Infinity2 for 80/20, best deal is just to go for broadband only and through TCB, which comes down to £20 pcm, or the Entertainment Plus if you are after the TV, which has £30 extra cashback, so in total £26 pcm.
mkoprulu
15 Mar 171#378
Worst company I've ever had to deal with in the UK. When their product works, it's all good. However, if you have any issue at all, you're in for a nightmare journey!
Anon32 to mkoprulu
15 Mar 17#384
The same as sky talktalk and everyone else! Don't want the hassle don't use the internet!
snappyfish
15 Mar 17#383
Spent 4.5 hours on phone with BT trying to resolve a business line fault. Never again!
tomj17
15 Mar 17#382
Vodafones routers have a problem when dealing with a lot of devices/increased strain where the 2.4GHz chip burns out and the software prevents it from working properly as a safety measure. Had 6 routers because of it and was eventually allowed to leave. Service was great but just not under high demand.
Jbl1
15 Mar 17#380
Just coming to the end of my Plusnet. The best plusnet could offer was fibre unlimited @ £25 for 18 months. Assuming the cashback and prepaid mastercard works, the BT deal will cost me £70 total for the entire 12 months. No problem choosing a changeover date in the future to match the end of my plusnet contract.
PKRichie
15 Mar 17#379
It's included but it's also an addon, like the AMC content.
From August 1st you'll be charged an additonal £3.50 per month for the BT Sport addon or you can remove it, leaving you with the premium channels like Discovery, MTV etc.
dkl_uk
15 Mar 17#375
I had BT at a different property until May last year, then transferred to Sky. I moved house in January. Having been stung before, I'd just like to know whether BT will consider me a "New" customer if I've had an account with them previously?
seaniboy to dkl_uk
15 Mar 17#377
New connection = new account number = new customer
Hustler1337
15 Mar 17#372
I'm confused, are we eligible for both Topcashback of £120 + £200 prepaid Mastercard from BT?
Or is it just one of them which you are entitled to? The Topcashback website seems to imply you'll get both but I can't tell for sure.
seaniboy to Hustler1337
15 Mar 17#376
both,but a £10 one off for BT TV starter box (mini YouView box) on Quidco nets £160 & £200 reward card
ok when I look at the included channels on Entertainment plus I see sports as included, but you are saying I don't get it unless I pay the additional?
PAUL7331
15 Mar 17#332
Im currently on bt broadband, only want it for bt sport though on sky.
When my contract expires can I join as a new customer in wifes name?
seaniboy to PAUL7331
15 Mar 171#373
yup
winchman
15 Mar 17#371
Whats available to you, can you get cable as well, are you out of contract?
Wigwam851
15 Mar 17#339
sticking with sky £15pm. I could leave, think they're increasing the price a bit next month. cba with the hassle of swapping and hoping I get a £200 card. good for people looking for totally new contracts though
Henlans to Wigwam851
15 Mar 17#370
dont let others put you off.. if you want to stay then fine.. but if you want to do it.. I would
Scottomus0
15 Mar 17#361
once you recive your mastercard and potential cashback. can you pay the bill upfront with it or do you have to manually pay each month with the card? or even have it sat in your savings and transferring each month to pay it?
Henlans to Scottomus0
15 Mar 17#367
I paid the £150 on the account. but you wont get the card before the first months payment is due.
seaniboy
15 Mar 171#366
The Quidco BT page says upto £220 BC & £200 reward, read back I already posted this and the link :smiley:
chtyrone2
15 Mar 17#352
Terrible, crooked outfit that have held back the internet for decades. Still doing it now. As trustworthy as a Hammond budget.
Like Sky, you're paying the extortionate prices to pay footballer's wages.
And the openreach thing with various British governments is just pathetic.
morocco1 to chtyrone2
15 Mar 171#365
It certainly annoyed me that the line rental price increase of £2.50 a month was announced just before they announced their exclusive rights to the Champions' League, paying £394m per season for the rights.
BT have 9.04m UK subscribers, so charging each of them £2.50 a month extra equates to £22.6m increase in revenue per month. This is £271m per year, and you can factor in another line rental price rise of ~£2 in 6 months, which will total ~£394m of increased revenue - and this is without the subscriber fees for BT Sport, which will also probably increase at some point this year. Not hard to see where your money is going, because it certainly isn't being reinvested into the service you're actually paying for.
Josh101
15 Mar 17#364
BT are horrendous - disgusting company ripping everyone off.
Darrenc1975
15 Mar 17#359
On BT TV, does the entertainment plus package include the sports?
when I look at what channels are included it does shoe the sports channels; but when I go through the ordering screens it asks me if I want to add BT sports (free for the first 3 months)...
PKRichie to Darrenc1975
15 Mar 17#363
The sport is an addon to every TV package, BT Sport is free until July 31st then chargeable at £3.50 per month from August 1st unless your TV package is Total Entertainment or Entertainment Max.
whiskasfelix
15 Mar 17#362
Switched to BT fibre before Xmas. Getting 52 mbs. No drops. No issues. Correct billing. Heat from me...
morocco1
15 Mar 17#360
Zen, Hyperoptic, UNO... even Sky and Virgin, with their faults.
mw101
15 Mar 17#358
how come so many bad reviews yet its hot? - i was with them and moved house they mixed my details up so badly that I had to cancel and restart with - guess what I never did hello sky , the other thing I noticed re; BT everytime India rang to ask if my broadband was working ok it would stop working?? - got to the stage whenever I saw them ringing me I used to ignore - the sooner its split the better cold from me
PKRichie
15 Mar 17#357
Yes, always let the new provider do the work, you'll go a few minutes without internet and phone on the day, it's due to the equipment being changed at the exchange, as it's being transferred and not ceased, no £31 charge :smiley:
paradoxbound
15 Mar 17#356
Will never ever go with BT again, lying cheating sales team. Useless customer service and I am a £100 a month business user. Stone cold
romasher1
15 Mar 17#355
Just signed up and received the confirmation email. But no mention of £200.00 reward? Is this normal or shall I contact their useless CS?
sprite127594
15 Mar 17#354
Im with talktalk until june. If i get this and opt for the 6 weeks activation do i just let BT carry on and not notify talktalk? Is it like switching energy suppliers where they do all the switching and cancelling?
In my experience, BT are very helpful before you sign the contract but can not be completely trusted to pay the incentive once they have signed you up.
My advice would be ensure you add a reminder to chase up the reward to your calendar, in case the mastercard never arrives.
My experience of BT customer service is that it is significantly worse than Sky and probably worse than Talk Talk: factor this in.
morocco1
15 Mar 17#350
Because you don't need an Openreach router if you have an all-in-one modem router.
EDIT: Sorry, misread your "or" as an "and" for some reason - right you were.
grumpygrim
15 Mar 17#349
Anyone know when you're supposed to receive the mastercard? I signed up in Jan to a much worst deal ( >:disappointed: ) but still there's still no sign of the card
Scottomus0
15 Mar 171#348
ive clicked the £160 link through quidco. So its the starter pack which is £0 a month but you pay an activation fee of £10 and thats it?
Crash2904
15 Mar 17#347
Thanks PKRichie, very helpful.
Crash2904
15 Mar 17#344
Can someone confirm if you can choose your install date with BT? Currently with PlusNet Fibre but got another 5 weeks to go until contract is up, so ideally want to switch to BT as close to that date as possible without having to pay early termination fees with PlusNet.
PKRichie to Crash2904
15 Mar 171#346
On the order journey it will show an activation date, you can change that to up to 6 weeks in the future, that will be the take over date, just don't contact Plusnet and cancel, it'll break the BT order and you'll be charged £31 cease charge.
lilstump
15 Mar 17#345
My card never came through and I've chased. Quidco worked though, did last year when it was 120 mastercard.
jambone
15 Mar 17#342
I had a call from BT telling me there was a technical problem with my order and they will need to cancel and reorder it for me in 48 hours...
Sounds a bit odd - Possibly invalidate my TCB now?
PKRichie to jambone
15 Mar 17#343
Tell them to leave it cancelled or your cash back won't track, resubmit it yourself.
jambone
15 Mar 17#341
True.
I've not done BT through TCB or Quidco before so just go by what they say to be safe :smiley:
Wigwam851
15 Mar 17#340
I've been with all of them. I agree sky. maybe talk talk or virgin. never plusnet or bt tho
onezeon
15 Mar 17#338
OK well I don't have access to my emails and apparently bt sent my email on 8th February so I missed my 30 Day get out clause.
woman practically laughed I am stuck in my deal for another 14 months....
happymanuk
15 Mar 17#337
I had BT up until recently and I certainly can't complain. I was getting very fast speeds and no slowdowns which you can sometimes get during peak times. Very impressed. The only reason I moved away was due to them increasing the price. I am now with Virgin Media for TV, Broadband, Phone and Line Rental for £15/month all in and the services so far have been excellent. When the contract ends and goes up to full price I will probably move back to BT if a similar reward offer is available.
winchman
15 Mar 171#267
sprite127594 to winchman
15 Mar 17#284
seems talktalk has the best trend.
Cyrus to winchman
15 Mar 17#336
OK let me rephrase - what's better than BT and 2 cans with a bit of string (or similar)
hukdplan
15 Mar 17#335
Quidco will have done many thousands of BT Reward Card broadband transactions - shouldn't there be at least a few stories of customers who didn't get their reward card? Either they are enforcing the T&Cs or they're not.
And if they decide to enforce them it will kill their reputation and business - and give it all to TopCashback.
EDIT:
Just checked my Quidco activity log from Sept 2015 when I last joined BT - £160 tracked/paid and I got my Sainsburys reward card ...
mancrunch
15 Mar 171#334
I've had BT cashback twice from quidco so far, now going for my 3rd lot in just over 18 months. also had 3 lots of rewards.
sprite127594
15 Mar 17#333
my talktalk contract ends june. £28 to end the contract. Do you think its still a good deal for me with the cancellation fee on top?
jambone
15 Mar 17#331
I think the Topcashback for the £120 is a safer option.
In the quidco T&Cs it says "Cashback users are not eligible for rewards, vouchers or other incentives offered on the retailer site"
Topcashback T&Cs say "BT Reward card is not affiliated with TopCashback and therefore does not affect cashback eligibility" and the cash back clearly mentions the £200 gift card as well.
carling8
15 Mar 17#330
Jeez. Only a couple of days ago I agreed a £45 per month deal for infinity 2 and full BT Sports. This is less than half the price :disappointed:
numb3r9
15 Mar 17#313
Would be rude not to. Coming to the end of Sky 12 mo contract so this was a no brainer given the TCB and pre-pay card.
Thanks OP!
Budden to numb3r9
15 Mar 17#329
+1!
castaway666
15 Mar 17#328
Been with BT since around August on Infinity 1, had the quidco cashback deal plus £125 prepaid card. No issues other than my Sony 4k tv having a few connectivity issues to the hub but then sorted itself out. 12 month contract as mentioned by another user and you can rake in the bonuses by flipping providers.
seaniboy
15 Mar 17#327
£160, Infinity, calls (includes the weekend calls on this £28.99 deal) & TV, £100 without the one off £10 BT TV Starter box (with no monthly TV fees)
seaniboy
15 Mar 17#326
The Vodafone router is pants, most ISP routers are.
r2mahara
15 Mar 17#325
Quidco cashback page is very confusing - can anyone clarify exactly how much quidco cashback is available on the £28.99 deal (with £200 mastercard)
dc100
14 Mar 1757#3
I am sure there are stories about all providers but BT are just horrendous - lovely people, always very pleasant on the phone but they cannot sort out the many problems that their system creates. All support can do is offer apologies and make a note, and then nothing happens.
Henlans to dc100
14 Mar 171#4
Mine went smooth.. never had any issue. internet was down for 4 hours once sky removed and got a txt from bt to say its working and it was.
Njgallier to dc100
14 Mar 17#65
Could not agree more! Just left BT in the last few days because of recent price increases, years of problems and unethical ways they use to get their hands on your money!
benlondon to dc100
14 Mar 171#67
there will always be people who have the same experience with other providers, every single deal like this regardless of provider gets the same comments, "this company is rubbish", "avoid this company"
yes people have issues, some will always have issues whoever they choose to use for internet
remember your experiences are not representative of everyone, I have never had an issue with BT, I also never had an issue with Virgin when I was with them
nexus76 to dc100
14 Mar 17#69
if you ever have an issue with BT about services then make a complaint and get it escalated as i have done many times and all times i have had excellent service and forms of compensation. If you dont use the complaints service and get it escalated then never expect a resolution. I have had over £300 in account credits and 2 MasterCard loaded with £100 because of minor faults and misinformation's. Saying that there broadband sucks for online gaming the only reason i use broadband.
tazinio to dc100
14 Mar 17#90
I'll second that, I'm with them now, absolute shocking customer service.
I made a huge complaint due to a disastrous setup process. In the end they offered me £2 compensation for the delay.
If you can get a good deal and get lucky with an easy setup process then fair enough. Just hope you don't have any problems. Good luck when you have to call them to cancel, that's another story.
ICANBUILDASPACESHIP to dc100
14 Mar 17#122
10000% Agree, I have an ongoing nightmare with BT spanning 4 months and counting! The number of hours of calls, missed call backs etc are honestly shocking considering this is BT for goodness sake! TalkTalk have 10 times better customer service!
Cyrus to dc100
15 Mar 17#153
Cant be worse than talktalk whos customers contact details got hacked and now they (including me) get calls from indians who want you to connect to teamviewer so they can "fix your internet connection" aka infect your machine to steal more data. Top tip: if you want them to stop calling as muchm tell them you only have an ipad in the house, as they cant do much with that.
seaniboy to dc100
15 Mar 17#170
BT are horrific, everyone I know who has had them says so, my experience also and those around me. I've just lodged a complaint with Ofcom they kept telling me from June 2016 for overcharging was sorted, still is not, they also with 30 days notice of April 2nd charges are billing everyone FULL price final bills till contract end date that is moving to the Sky/MSE £64 deal. Complaints India is just a outsourced company that's is there to hinder customers, go straight to Ofcom people and lodge a official complaint if they do not resolve a issue and further complaint within 5 days. I would go for this deal if not for Sky £64 because I am clued up but forget it if you find BAD customer care intolerable to deal with, it's almost like the old standard of 3UK third party care staff deal with BT complaints.
Heat anyway OP!
GeniusGizmo to dc100
15 Mar 17#296
The worst company I have EVER dealt with. I don't say that lightly. I would recommend Virgin over BT any day of the week for Fibre speeds. In fact I would pay more for Virgin Fibre if it were in my area just to save myself the hassle of dealing with BT. I'm voting cold for this reason, RUN!
664737 to dc100
15 Mar 17#324
Yeah, bla bla bla.
Spod
15 Mar 17#323
I've never had a problem with BT and I'm not convinced they are as bad as some people seem to think. Most of the people I work with are with BT and happy with the service. Those with Virgin seem to have far more complaints. I can easily believe that BT struggles to cope with anything unusual, new/cutting-edge or non-standard, but I suspect that's going to be the case with most ISPs, and especially the large ones.
jaydizz
15 Mar 17#322
Vodafone and TalkTalk are also knows as the other god awful ISPs. Try PlusNet they seem okay enough for the price you pay for it (cheaper than BT as well, even they are actually owned by BT). The other ISP that is really good if you are a technically savvy user (although a little pricier, but completely **** free are Andrews & Arnold)
Conchiron
15 Mar 17#321
Just give your notice and let them come to you with a better deal.
thetarget
15 Mar 17#320
Ah okay, thanks. I haven't visited the BT website yet via Quidco or TCB. I just went to BT.com and it definitely states £29.99 for the Unlimited Infinity 1 going that route in a table here.
Good to know the Quidco route is showing £28.99 per month. Hopefully TCB is too.
monkey1999
15 Mar 171#319
Hot price if you don't mind buffering at tea time onwards
enterek22
15 Mar 171#185
Anyone got good retention deal from BT for existing customers after the price hike?? I got offered infinity 2 for £18,5 plus line rental on top. I know that Plusnet is doing better deals but are any good?
KevClark1985 to enterek22
15 Mar 17#271
Not quite a retentions deal, but was halfway through a 12 month contract and had an online offer for 18 months (still on Infinity 1) including line rental for £31.50. Went on the chat and got my BT sport deal extended for 12 months (£4 for BT sport and £5 for HD) and got first 3 months free for BT sport HD. Happy with the price as I avoid the price increase and even save some money, plus don't need to haggle for 18 months. If they put the price up later I will negotiate a new deal then or leave.
Juanpablo to enterek22
15 Mar 17#318
I phoned BT a number of times as 12 month contract coming to an end in April - they will not budge from 18 month contract at £47.49 incl. line rental for BT Infinity 2 even when telling them that I will leave for EE £32.50 a month deal or £35.00 Sky Fibre Max deal!! Any suggestions on how to get them to drop?
Renyojd
15 Mar 17#317
Yep, I'm betting 'ATTRITION' is their motto, printed in big letters on their wall!
I've just called up regarding my Infinity 1 broadband. It's technically 'faulty' as the connection speed is maxing out at 40Mbps (actual 38Mbps in speedtests) and BT rating / promise for my line is above this. When I say faulty - that's actually BT's view (so, yay, positive) - not mine - but want to get this tested / sorted - so I can also hopefully get my profile then adjusted to lower my ping a touch (again, not bad, but feel this can be massaged down, as Sky did, with a gaming profile, that maybe drops max bandwidth a touch). This will likely require an (free) engineer visit - which I'm fine with - but a touch worried about the fact that BT have a bit of a history for trying to charge these (a bit of a negative with BT) - so making sure I've gone through all the testing steps I can.
Anyway, gone through all the testing steps on the phone. Rather than then booking an engineer, at this stage BT will 'monitor' for 48 hours, then give a callback. I do understand that they're probably doing this in the hope that the issue 'naturally' resolves itself, although their tests from my call two months ago should show no change (I've been busy / lax and left this a little while). But, well, got to follow steps rigidly!
Since I've never received any promised callback from BT, so this will be a first! ;-)
Speedbirdjw
15 Mar 17#316
Thanks. I swore I'd never do BT again but I'm the same way you'll swear you'll never fly Ryanair again, if the price is right...! Ordered and got £150 TopCashback and free BT TV, Sport, AMC and HD. Average total around £6pm. Bargain. Thanks
missybpink
15 Mar 17#315
Ok just contacted quidco and yes you can get the cashback and the giftcard :smiley:
rdeen25
15 Mar 17#314
Will they charge a separate phone line rental or are all providers now giving this away for free?? To be honest, I have a landline but I don't even know the number - never used it in three years!!
yaz84
15 Mar 17#312
Thanks for the help, tried through Quidco and it shows as £28.99 (same as when clicking Get Deal on this site).
As people have said, it seems worth it to get the TV (free monthly package) for £10 activation, in order to get an increased Quidco payout. (obviously assuming it all tracks correctly).
Interloper
15 Mar 17#311
They may well now answer 90% of the calls in the UK but they are very rarely able to resolve your problem. In my experience over the last two weeks, my call has had to be transferred to India every time to close the support issue.
I also had an issue where the BT Sport Ultra HD 4K channel wouldn't work on anything other than their Home Hub. I originally had a generic OpenReach modem left over from PlusNet hooked up to my own router and everything worked other than that one channel. The installer seemed to think there might be something happening at the hardware level restricting access to anything other than BT's own equipment. Don't know if anybody else has had this problem, but it's put me off buying another alternative router.
unknown1989
14 Mar 171#14
ther live chat is horrendous
Musicrab to unknown1989
15 Mar 17#310
their dead chat isn't much better
rdeen25
15 Mar 17#309
I'm on Vodafone as well and have a few months to go! Their broadband is horrendous, I can't even rely on them to work from home some days!
Musicrab
15 Mar 17#308
Just left after 12 months (discounted); no problems at all; even the final bill was correct. Just lucky I guess.
seaniboy
15 Mar 171#307
Wasnt for me at 2am
EDIT:
UPDATE 12.53PM 15th March
Quidco NOW £160 Infinity, calls & TV (this £28.99 package for Infinity 1 has weekend calls included so qualifies for £160)
So the £10 one off Starter BT TV box is still going
Quidco are showing the upto £220 cashback AND the £200 BT Reward Card on their BT page now
@ Panda_1987 "but you wil be transferred to India for billing problems/ technical enquiries" You omitted to say BT COMPLAINTS - are India based script readers & not a resolution team of any kind in dealing with complaints.
999pez
15 Mar 17#305
Nope, I get the £28.99 offer with £200 mastercard when I go through Quidco. It's the 2nd deal down the page.
The one at the top for £29.99 is no good anyway as it only 25GB per month. The 2nd one down is Unlimited Infinity 1 at £28.99.
scrumpypaul
14 Mar 172#5
just had an email from sky to tell me the BroadBand and line rental charges are increasing. time to change methinks
dangerm55 to scrumpypaul
14 Mar 17#36
Exactly why I'm here too!
Just had it in writing that I will count as a new customer for BT (though I only moved from them to Sky for another deal after BT put up the prices back in June last year...)!
remondo to scrumpypaul
15 Mar 17#262
This happens yearly with BT too.
dean026 to scrumpypaul
15 Mar 17#304
Yeah but they'll still be cheaper than BT
thetarget
15 Mar 17#303
Ensure you do this on TCB if going via them:
You must register your BACS bank transfer details with TopCashback before clicking through to BT in order to be eligible for cashback.
Cashback may only be paid via BACS.
manthan_ajit
15 Mar 17#302
The £200 is still also available but there is an 'additional' £40 on top!
Panda_1987
15 Mar 17#280
Thinking of cancelling my contract (which needs renewing anyway) and getting my sis to join using this deal. I wonder whether there will be a period where we will be without broadband. I suppose I'll have to call them and cancel, and do this online?
seaniboy to Panda_1987
15 Mar 17#301
No need to call & cancel, transfer all on line with a new order in sis name. The broadband may go down for a few hours but usually a few minutes, esp when not changing telco but name/account with the same telco.
robertr
15 Mar 17#300
Calls route to the next available advisor whether UK based or not. However, they are in a transition period of bringing back the work, and currently approx. 90% of all calls are now answered in the UK.
Interloper
15 Mar 17#299
Red hot deal, great price.
I signed up last July for the Infinity 1 with Total Entertainment TV package. That worked out at £42 per month but I also received a £100 gift card and £150 cashback from Quidco. The transfer (from PlusNet) went smoothly for me but my father-in-law who signed up at the same time had horrific problems – BT inexplicably cancelled his order and then couldn't reinstate it for over three weeks. He was without phone, Internet or a TV package for all of that time (he had transferred from Sky).
It's a case of buyer beware with any company, but I find BT to be maddening when something goes wrong. I cannot fault the actual connection – I consistently get around 62 MB per second which is the fastest I can get in my area. The BT TV offering with YouView box is also pretty good and a decent alternative to Sky. When you have a problem though, their customer service is atrocious. I had a few issues recently with my Home Hub failing and they were completely incompetent at resolving the issue. They even claimed to have sent me a new one which was a complete lie. Be warned – other than the order cancellation department, their call centres are all based in India and while there are obviously some good operatives, many are simply reading from a script and struggle to solve your problem.
TL;DR: BT's Internet and TV service is solid and this is a great price. However, when things go wrong they can be woefully bad at fixing your problem.
thetarget
15 Mar 171#298
I don't think you can as the MSE link or this link from hukd with be affiliated. The offer stems from the cable.co.uk offer.
Either:
Taking the deal for £200 Mastercard and £50 cashback @ £28.99 per month
or
Go via TCB/Quidco for £29.99 with the £200 Mastercard but no guarantee if any cashback will be paid out by either of them.
Unless I am wrong and someone can correct me.
seaniboy
15 Mar 17#297
Try a Q hub or alternative router...I found the basic Sky Hub poor, its cheap tat from China, a cheap rip off iPhone equivalent.
shindyroo
15 Mar 17#295
I'm sure how this answer differs to mine? The word 'Hub' is basically a marketing gimmick by ISPs, it's just a VDSL Modem Router at the end of the day...
seaniboy
15 Mar 17#294
MAC? they were gone years ago, a transfer is a new provider order led.
yaz84
15 Mar 17#293
So how can we get the £28.99 with topcashback/quidco? This is confusing, the £29.99 deal looks to be a similar package but im not sure its the same.
morty
15 Mar 17#292
I see everyone is milking more money from people charging these silly installation fees now.
If you are coming from another fftc product I do not see why there should be installation fee this basiclly is making you pay for the router just like mobile phone operaters making people pay full cost of a new phone so really they are giving you nothing for free this is what ofcom should be stopping things like this.
thetarget
15 Mar 17#291
That is what I am seeing too. I also pointed it out in my earlier comment. Glad I am not the only one.
So it looks like either taking the link offer with the £200 Mastercard and £50 cashback; or go to the website direct via TCB/Quidco for £200 Mastercard and potentially whatever cashback rate those two offer. Assuming it is given in the future.
carling8
15 Mar 17#286
Stupid question incoming. Are these prices inclusive of line rental?
seaniboy to carling8
15 Mar 17#290
Yes, now a Ofcom REQUIREMENT.
shindyroo
15 Mar 17#289
It depends if the Hub you have has Modem Mode, if it doesn't then all the routing will still be done by the Hub and your Router will effectively be an Access Point.
If there is an option for Modem Mode the Hub will act as a modem and all routing will go through your separate router.
The BT home hub doesn't have Modem mode which is why I got a separate Openreach Modem.
The Home hub is fine for signal but its actual routing capability, particularly for online gaming is absolutely dire...
I hope this makes sense?
salmanzak
15 Mar 17#288
thanks for your reply. Looks like if we go via hotukdeals then it shows 28.99 otherwise if you go direct via bt.com then it shows 29.99
seaniboy
15 Mar 17#287
That's deliberate and poor show from BT
kellydavekydave
15 Mar 17#244
Wondered if anybody had done this previously: I live with my girlfriend but all our finances are separate. She's currently the account holder for our Infinity + landline and is out of contract. Could either of us sign up for this or only me? If it was only me and I put an order on tonight would she need to do anything to cease her service and/or account or would it just transfer to me on a 12 month contract? thanks.
seaniboy to kellydavekydave
15 Mar 17#285
Only you, she is a current customer, the line & and number (if wanted) will just transfer across to a new account number in the new name.
manthan_ajit
15 Mar 17#279
Just realised that the same deal now offers an additional £40 cashback. So works out at 1£13.98 PCM (£28.99*12+£59.99-£240/12) - Cracking deal! Not too sure about their service though, as a few people on here have not been happy previously :confused:
Panda_1987 to manthan_ajit
15 Mar 17#283
£40? I thought you could get more?
salmanzak
15 Mar 17#281
is it 28.99 or 29.99.........showing 29.99 on the website
Contrazur to salmanzak
15 Mar 17#282
You are looking at the Infinity 1 package, scroll down one for Unlimited Infinity 1
thetarget
15 Mar 17#272
Anytime calls is stating £8.99 per month not £8.50. Is this a typo in the post?
It is vital for the current telephone number to be transferred over. Currently my parents are with plusnet and out of contract. Is this automatically done or does it have to be specified somewhere during the order process?
Are those getting TCB doing so via going direct to the BT website where the offer is £29.99 with the £200 mastercard and without the £50 cashback?
The deal link & the one on MSE to the cable.co.uk offer will be affiliated which I assume will deny TCB/Quidco cashback being given.
Thanks.
winchman to thetarget
15 Mar 171#278
Its £8.99.
There is an option as you go through to transfer your number.
seaniboy
15 Mar 171#277
INCORRECT. Ofcom must record ALL complaints against its licence holders as per under the Communications Act - they usually send it off for you too, Sharon the new Chief has overturned the old Chief Exec's policy of non compliance with the legislation which distorted the monitoring process by only recording complaints took by consumers to one of the authorised Alternative Dispute Regulation companies.
Call Ofcom register complaint, get Ofcom reference number (they will usually send it off to the telco), if no contact start the telcos Complaints Code of Conduct with your telco quoting the Ofcom ref no they will already have in their system, they know its recorded and they usually act:
If people want to use the old draconian system and not record a complaint against their telco they are still free to do so. If Ofcom find your complaint valid and record it then ADR have to take that into account other than just the telco 'paying them' for the ADR, a ADR when Ofcom have recorded or recorded and sent a complaint to the telco on your behalf as part of a ADR complaint will be much more progressive - Ofcom will not record/take malicious complaints against a telco where it feels the consumer is to blame. Also when Ofcom send a complaint/lodge a reference number you find that the 8 week deadlock period/letter is easier to get out of the telco by contacting Ofcom stating they are refusing to issue - a Ofcom requirement, you can proceed to ADR quicker.
TheBiker
15 Mar 17#201
Do BT allow you to use your own Router/Modem?
morocco1 to TheBiker
15 Mar 17#212
Yes, and I would recommend it, because the firmware on the "Smart" Hub they provide is absolutely terrible and will cause you issues that BT's "tech support" cannot / will not help with, if you are trying to use Android mobile devices.
shindyroo to TheBiker
15 Mar 17#243
Yes but you will need a separate Openreach Modem or a Router with a built in VDSL modem. The Openreach Modem you may be able to request from BT or you can them quite cheaply off eBay.
I used to use an Openreach Modem with an Asus RT-AC66U - much better than the awful Home Hub they supplied.
zxcvbnm to TheBiker
15 Mar 17#276
Yes they do. I don't have all the details to hand but for me was perfectly straightforward.
missybpink
15 Mar 17#275
To get the Infinity,calls & Tv does it have to be a specific tv package or can i go for the £0 per month one ??
zxcvbnm
15 Mar 17#274
Go through the link on cable.co.uk and get an extra £50 cashback, so £250 in total!
Go through quidco and get just £200 but potentially more cashback, maybe, in some situations.
ColdWind666
15 Mar 17#264
How do you use the pre paid card, to pay the monthly bill ?
winchman to ColdWind666
15 Mar 17#273
Its just like a bank card, can use it for anything.
seaniboy
15 Mar 17#270
I went all the way to checkout yes, didn't proceed as just activated the Sky £64 deal.
Dusty
14 Mar 172#26
Smoking hot deal!
Dare I be the one that says I haven't had a problem with BT Fibre, albeit only 2 weeks into the service. The only thing that does annoy me if I think about it to much is the guaranteed minimum speed isn't quite there.
Edit.. I'm a liar
jaques_kalis to Dusty
14 Mar 17#35
Been with BT since last Nov. No problems at all..
xorti to Dusty
15 Mar 17#269
Wow, this is my hyperopic speed :smirk::
jetskichimp
15 Mar 17#268
Great deal and really good value.
Just changed from BT, broadband service fine but customer service is worse than useless.
pothead13
15 Mar 17#266
i did have a email over a month ago about prices going up and had 30 days to cancel which has now passed so I think I missed chance to get out early? or is their another another increase coming?
hopefully if I can't get out early I'll try get latest possible date for BT install so should only own sky a couple months so be about £20
one more question is that I had quidco cash back about 2 years ago for BT so will I get cash back again? or will I need need quidco account
Conchiron
15 Mar 17#265
Thank you :]
BTuser123
15 Mar 17#263
How do you navigate to this through topcashback/quidco? When I go on the site it has another deal/price. Says £29.99 and it's not the same as when clicking through the Get Deal link.
wellnow
15 Mar 17#261
Just rang Sky about me existing deal. They have given me £100 credit on my account and reduced my Sky Fibre Unlimited to £25 a month.... so i'm staying with SKY. I know it's not quite as good as BT's deal, but I've heard so many bad reports about BT and my sky internet runs just fine
slipd
15 Mar 17#260
Cool, I shall get onto Sky tonight and see what they can do for me before I ask for my MAC :sunglasses:
Can't imagine they'll be able to get anywhere close to this though! Questions; those using TCB, did everything go through okay, eg. did it track?
Also, does this mean I'll finally be able to leech off of other BT customers wifi hotspots that I always see out but don't want to pay for?
Heat OP!
Renyojd
15 Mar 17#228
Just want to echo the positive experience with BT. Better router and wifi than the standard (not Q) Sky router. (N.B. Sky service, ignoring the router, was excellent). UK based sales and support were very helpful. No issues with Quidco cashback.
However, like others, the Indian support operatives were diabolically bad. To be fair to them, sometimes there was probably little they could do, however actively lying to your customers in order to try and placate them is not on.
morocco1 to Renyojd
15 Mar 174#259
I had a gentleman from their Indian call centres call me back, pretending to be the manager I'd requested a callback from. He went VERY quiet once I called him out on it. To say they are useless liars is paying them a compliment. My experience with their customer support is that their strategy is very much "war of attrition"; they'll keep telling you the same thing and refusing / being unable to do anything to help until you just give up and either live with the problem, or pay to get out of your contract.
Scottomus0
15 Mar 17#254
what is the lead time for installation? can you order it now and wait a few weeks? i ask as i havent moved into my house yet but wont want to miss this deal. im hoping to be in by the end of the month at the latest
many thanks!
winchman to Scottomus0
15 Mar 17#258
Minimum is normally about 2 weeks, so I don't see why you would not be able to extend it.
morocco1
15 Mar 17#257
Or you can use an equivalent all-in-one hub like the Netgear D7000 or DrayTek Vigor range - most modern modem router firmwares have the correct setup parameters for BT built into the firmware menus.
delsaber
15 Mar 17#256
Been with a few ISPs and BT is still one of the best for me. Not always cheapest but I've always had consistent internet and multiple locations. IF things go wrong then customer services can be a bit useless but the actually internet quality is good.
Conchiron
15 Mar 17#252
say if I take this deal, and 12 months down the line I switch back to Virgin, would I have to pay the £30 line cessation charge again? Thanks.
winchman to Conchiron
15 Mar 17#255
Yes if going to cable, its now £31. Its because you would be leaving the BT/openreach network. If you went to Plusnet or Sky, no.
If BT put up their prices again mid contract, triggering an option to leave, in this circumstance you would not pay the 'cease' charge.
retro_pie
15 Mar 17#253
Am gutted because 16 days ago I upgradeded with BT from standard to Infinity1 £31 per month plus £59 startup for 18 months with no bonus. Is there anything I can do or am I stuck now?
nictry
15 Mar 17#251
I have one of the RT-AC66U too with my sky hub and just turned off the wifi on the sky router, is it not possible to do the same with the homehub ie just use as a router and turn off the wifi?
mancrunch
15 Mar 17#250
I went with TCB as it states;
BT Reward card is not affiliated with TopCashBack and therefore does not affect cashback eligibility
mcormack
15 Mar 171#249
thanks mate
mcormack
15 Mar 17#236
Do Sky Broadband charge a cancellation fee for leaving early in contract?
winchman to mcormack
15 Mar 17#242
If you are leaving because of the price increases, no, but if you just want to leave and am still in contract, yes.
nictry to mcormack
15 Mar 17#248
No, just cancelled mine today although they dont cancel as such until BT takeover the line and they confirmed no charges or penalties applicable
Panda_1987
15 Mar 17#233
Whenever I call BT I get put through the team in the UK? What number are you calling? (To everyone saying they get put through to India?)
captainbeaky to Panda_1987
15 Mar 17#247
First contact is with a UK based call centre but you wil be transferred to India for billing problems/ technical enquiries. Average call time in my experience is about 30 mins.
seaniboy
15 Mar 17#246
The Plusnet is a rebranded BT HH5
watto1
14 Mar 174#19
STAY AWAY FROM BT! I was tempted by their offers (with mastercard reward) last year, but had to cancel after many issues over the transferring of my phone line. Customer services were awful - I would be on hold for about 30 mins, get transferred to another department, then the line would go dead. When I did get through they weren't equipped to deal with my issue.
rickj to watto1
15 Mar 17#245
Sounds just like sky to me ,They all have horror stories so nothing to lose really.my current sky broadband drops connection every 5 mins with sky unable to resolve problem
DevilsNeverCry
15 Mar 17#229
Signed up for this very package in the 'Broadband Sale' on MONDAY - £29.49 PM and £100 G/C. Quidco was £120 CB.
NOW:
£28.99 PM, £200 G/C if you order this week AND £160 Quidco!!
If I cancel my order and start again, would I get the new Quidco bonus using the same e-mail address?
I Know BT will probably match the new deal without a problem, but I'll be **** losing out on that extra £40
hukdplan to DevilsNeverCry
15 Mar 17#241
You can cancel and then place an order again - just like placing an order for the first time. The only problem(happened to me and other people in the past) is that if you cancel and then try to reorder straight away(ie in minutes or hours) although the staff say you should be able to do this, what happens is everything seems normal - you get your first e-mail saying you're being processed, then it goes dead, you don't get the other e-mails that normally arrive in minutes.
When you eventually contact CS about this you'll find your order is "stuck" and needs to be deleted and placed again. So unless things have changed(?), cancel then wait 24+ hours for BT's order system to adjust before re-ordering(if you find the right staff member who knows the issue you can get them to clear the system - but it's typically a nightmare trying to get this done in my experience).
elninoteddy
15 Mar 17#240
I got BT in last week and only got a £100 reward,is there anyway I could get the other £100? so far so good with the service to be honest.
golfie
15 Mar 17#234
I currently have a live complaint with bt that will be going to Ofcom if they don't refund my money they owe me. be careful if you join bt, the people on the phones are friendly but they just ignore your complaint. they also send you blanket letters that are irrelevant to your contract. charge line rental even when paid for upfront.
moorio to golfie
15 Mar 17#239
Ofcom don't deal with individual complaints, you need to go to the ombudsman once yourself and bt have reached "deadlock"
Scottomus0
15 Mar 17#238
So what's the best thing for me to do.
I'm after sky for tv, as I can't stand the other services. But this seems like a great price with cash back and pre paid card.
Can I sign up for this to get the broadband installed and then sign up for sky separately for just tv?
merb0786
15 Mar 17#200
£120 topcashback too
aty to merb0786
15 Mar 17#205
Does topcashback work with this? it states Up to £125 BT Reward Cards ? So what happens with the £200 bt MasterCard money ?
Budden to merb0786
15 Mar 17#237
So you just go through topcashback and order the infinity 1 deal? My deal with sky is up so i can now cancel anytime i want with them. Is it as simple as that?
Cyrus
15 Mar 171#207
For all those complaining about BT, what is better ?
winchman to Cyrus
15 Mar 17#235
2 cans and a bit of string.
Add me to the list of people who have been given the run around by BT. Ended up dealing with the executive office to get problems(yes plural) sorted. The actual internet when i have have had it has been fine, its just everytime you have to deal with customer service the fun starts, enjoy!! Its amazing they haven't been fined for sheer incompetence.
I'm moving into a new build in June, does anyone know the lead time for new line installs as I could buy this and then get it installed ready for my move in date.
IndyS
15 Mar 17#231
been with bt for coming up to a year, yes their customer experience can be shoddy when dealing with the call centre in India so I tend to write an email to the CEO and before you know it, the executive team are assisting from the UK. I had an issue with poor wi fi and was informed BT are not responsible for the quality of WiFi in the home due to factors such as thick walls/interference outside of their control. So I sent the email, had already changed my router settings, opened a complaint and would not let them close it until I received their later smart hub. Prior to this they wanted me to sign up to an 18 month contract to qualify for the router. A little perseverance paid off, they posted me the new hub after 2 weeks and its so much better than the Hub5...
Drake22
15 Mar 17#230
Problem is if you want Infinity 2, you can't go for starter tv package, as it limits the bandwidth to 52mbps even with infinity 2. (you also have to pay £40 extra activation compared to the low activation price of Infinity 2 for the starter pack). Funnily enough, you can go for broadband only infinity2, and then add the starter pack for free, retaining your 76 Mbps, but then cashback sites won't track the broadband + tv deal.
If you are going for Infinity 2, best value would be either broadband only, which comes down to £20.8 pcm after cashback and g/c, or go for entertainment plus TV package, which turns out to be £26.3 pcm
tomwoodhouse
15 Mar 17#227
I feel like my loyalty was rewarded thanks BT... when I joined the exact same package 1 year ago you gave me a £50 gift card. 12 months later and I switch to infinity 2 because of a cost increase to infinity 1 as promotion period had ended then under a month later you offer the same price I used to pay and a £200 gift card. Thanks so much... I feel valued.
EDIT: Great deal for new customers though :smiley: just prepare to get shafted and forgotten about 12 months down the line.
Magnets
14 Mar 17#8
Is this for new customers only or can you extend/renew a current contract and get this deal?
Henlans to Magnets
14 Mar 171#9
must be a new account. so use a new email address.
xCxS to Magnets
15 Mar 17#226
Had this exact conversation with BT yesterday and in no uncertain terms I was told to either cancel and reapply (the £60 connection fee still applies) or look elsewhere!
I asked if there were loyalty bonuses and got told no. Seems crazy.
... AND THE SALES REP OF THE YEAR GOES TO...
hukdplan
15 Mar 17#225
Not only do I realise they own Plusnet - I put it in my post for the "hard of reading", like you -
Drake22
15 Mar 17#224
I'm worried about the cashback. Placed an order yesterday with TV package, which tracked at £160. Cancelled few hours later as I saw this deal, and just placed a new order for broadband only, which should track at £120, but nothing happened.
The initial £160 still show as outstanding, I am worried that will obviously get declined, and then I will get nothing for the supposed £120 :disappointed:
nevergofull
15 Mar 171#223
EX BT Customer. I now only have BT Sports and that is bad enough. The sales department are friendly and easy to contact. However, once on the books, it goes downhill. The customer service post sales is shocking, resolving any issue is an impossibility and they stick to a script and will not deviate to assist. I strongly recommend anyone thinking twice before using BT, speaking from experience.
futura
15 Mar 171#222
I wouldn't go with BT if it was free. I now have a default on my credit file because this stupid company failed to cancel my services despite giving the 30 day notice TWICE!! They kept on billing me despite the fact I had moved to another provider and showed them proof of this. Then despite send g complaints to their head office they passed it to a credit ref agency who weren't interested in the explanation above. Absolute cowboys and fraudulent do yourself a favour and avoid at all costs
Hathawayp5
15 Mar 17#221
As far as TCB/Quidco and BT are concerned, are returning customers also counted as "new" customers. I can't see anything clarifying this.
Thanks.
Vistrix
14 Mar 172#28
Without the £200 card, this isn't such a good deal is it?
Plusnet do nearly double this speed for £30 a month and I dont think they charge £60 for installation either!
retro_pie to Vistrix
15 Mar 17#220
The £60 is for the router which is much better than the free one you get from plusnet
markg800
14 Mar 171#22
BT are horrendous for existing customers. my contract is finished and I'm now paying £2 more so £46 for this. I spoke to them and they offered me 12 months at £44 or £39 for a 24 month contract. Asked if I can sign up for a new contract and told yes but still have to pay for activation and new box even though I already have them. If I want to leave then there is a £70 disconnection fee . All to push a button. Really wish there was more competition for a good fibre deal.
brawlzzz to markg800
14 Mar 17#34
Theres a section on a website where you get 'upgrade offers' for existing customers. I got BT Infinity 2 for £44.99 a month including line rental. Was paying about £39 prior to this for just unlimited broadband. It is an 18 months contract though but meh, will see how it goes.
evenmorehonestjon376 to markg800
14 Mar 171#41
I had the exact same so I rang them & told them I'm leaving under the 'leave within 30day of a notification of a price rise & get no penalties' & guess what?! Within a few days they offered me the same b.band for roughly half the price (£23:99).
retro_pie to markg800
15 Mar 17#219
Sell the box on eBay
morocco1
15 Mar 17#217
Did that before I even connected anything to it - I use a Samsung S7 and Google Nexus 10 tablet and both were crippled on wireless connection, I was unable to sign in to most app services, there were issues with images and videos on social media refusing to load, Gmail syncing wouldn't work, and I couldn't even refresh the HUKD app! All services worked fine on 4G, other wireless networks, and once I replaced the Smart Hub with a Netgear D7000, so the only conclusion is that the Smart Hub was the problem. I wasn't the only one with that problem either as the Support Forum was full of similar complaints, with no solution other than replacing the hub. For their part, BT said this issue was down to "3rd party devices and apps" and refused to acknowledge an issue or that there were numerous other reports of the same problem. Anyone got too much hair and want to buy a Smart Hub? I've got two...
TonyFresco
15 Mar 17#218
Thanks for this :smiley:
TonyFresco
15 Mar 172#210
Hot. Just ordered as it has come at the right time due to my current TalkTalk deal expiring.
The front page has the offer of £200 prepay card, but there is no mention of it in my order summary or any of the 10 or so emails that BT has sent me since signing up an hour ago. Anyone know how to go about claiming the card?
I see there is a lot of commentary here about how bad BT is. I have been with BT, Talk Talk, Sky and Vigin over the years and have concluded they are all as bad as each other. I just switch every year to get the best deal. :smiley:
captainbeaky to TonyFresco
15 Mar 17#215
You can't claim your card until your broadband has been installed/ activated.
For more info & how to claim see:
indeed. switch every year to get the best deal and you will get topcashback/quidco with this deal too. The T&C's only state what they do for using discount voucher codes.... MY TCB tracked no problem when I joined BT last year.
I have had fairly good CS from BT - : house move and new phone line installed for free (were going to charge me £130 for the install until I raised a complaint) and no new contract to sign up for the phone line bit which they insisted that it would start a new phone line contract for 12 months if they install a new line.
Will hunt around for new deals come August time but it seems most ISPs these days have 18 month contracts not 12 :disappointed:
Derek_Duval
15 Mar 17#214
I had plusnet cash back rejected for this reason, owned by BT so I wouldn't be surprised if TCB/Quidco is rejected. Worth a try though.
shaggy
15 Mar 17#213
my smarthub kept disconnecting at least once every hour, until i figured out that if you disable the 'smart ' functionality, split the wifi in two channels, and select your own wifi channels and now the connection rarely drops, if ever.
aty
15 Mar 17#211
Cheers
fma965801
15 Mar 17#209
well thats better than talktalk's lower fiber package at only 2Mbps :disappointed:
merb0786
15 Mar 17#208
Wouldn't worry too much about what the reward card bit says, it is primarily there to track the cashback and currently they are offering £120
TheDodger
15 Mar 17#206
I cancelled the bt I ordered last week and got this thanks OP. getting an extra £100. With TCB i should get £320 back in total :smiley:
fma965801
15 Mar 17#204
Thanks but i don't see this on the website anywhere
skgwho
15 Mar 17#179
Op - might be worth mentioning quidco/TCB for additional savings...
mancrunch to skgwho
15 Mar 17#203
On Quidco/BT terms & conditions it says
Cashback users are not eligible for rewards, vouchers or other incentives offered on the retailer site
I've had both cashback and reward card recently, but wonder wether this T&C has been recently added?
samcatch
15 Mar 17#202
Good work, been looking into leaving Virgin for a while (75mb, free evening calls for a whopping £60 a month!! No movement on price when I spoke to them so time to leave)
So the dirty deed is done .. even though I hate BT's foreign call centres and swore never to return. Turns out my fibre speed test is now 57Mb/s - used to be over 70Mb - so no point staying with 80/20 on Plusnet and effectively paying twice the price over BT Infinity 1 with discount. That's half the price even though I'm going to pay hefty early termination charges with Plusnet(they've also begun servicing left-wing pressure groups who don't like freedom of the press - so they can get stuffed on that basis as well - yes I know they're part of the same group, doesn't mean they want to lose customers).
Let's hope I notice a difference in customer service now they've decided to increase UK CS staff. :confused:
BT Infinity seems way more stable than Sky and other's FTTC products.
Word of warning with Quidco - they've started hiding the mastercard options if you click through.(generally only on BT Mobile, rather than broadband, but just check!)
kevjosant
15 Mar 17#175
Does this include line rental.?..I see no mention of it
robertr to kevjosant
15 Mar 17#193
Yes. Its now a requirement that all service providers provide a package price that automatically includes the line rental.
TMagic
15 Mar 17#189
the only issue with BT i have is i constantly get NAT issues on my PS4 with party chat, am starting to think its related to BT's side since i have done all port forward and tried in the DMZ etc.
robertr to TMagic
15 Mar 17#192
Strange, I'm with BT and have no issues with this on my PS4.
iamdamien
14 Mar 17#21
I signed up for BT about 5 days ago, any idea if I get in touch they will bump me up to this deal? Got the £28.99 + £8.99 TV deal with Unlimited and £125 Mastercard + £180 Quidco.
Don't want to be a chancer but hey ho here we are. Not getting activated until 20th March so I assume they would be more likely to adjust me to this package and offer?
NightRider to iamdamien
14 Mar 171#116
Nooooo! Damien!! Don't do it!
I made the same mistake of trusting BT to apply a "new deal" to an existing sign-up before going live. BIG MISTAKE!
1. Cancel the existing order.
2. Wait for cancellation to be confirmed.
3. Get another confirmation (for peace of mind) that it has been cancelled (use Twitter to do so, don't call!).
4. Start a fresh new order through TCB/Quidco if applicable.
5. Get a new activation date.
6. DON'T MAKE ANY CHANGES TO THE ORDER TILL IT'S ACTIVATED (if you do, then be prepared for endless phone calls that will drive you round the bend/up the wall.
7. This is the least you can do for the new order to progress smoothly.
I signed up here as a member many moons ago and visit every now and then. I've not posted any deals either as family life has taken over :smiley:
I came here earlier today and saw your post as the last comment at the time and felt compelled to stop you from making the fatal error that I made. It took me 4 months to resolve (family life suffered a lot during this time !)
It may still go horribly wrong but if you've signed upto BT and want THIS deal, then don't trust them to do it on the existing order.
Good Luck!
robertr to iamdamien
15 Mar 171#191
They won't adjust as the offer is exclusively for a new online order, but you are within your 14 day 'cooling off period' that starts from the day the order is placed, so you can call and cancel the order and then order this one online.
wackypaki
15 Mar 17#190
anyones topcashback tracked showing as 120 but wondering as the deal says with reward card up to 125 not 200
mike2527
15 Mar 17#188
Good deal until they hike prices up like they have just done to me. Broadband wise I've found BT to be faultless (I have this package at present but I'm moving due to price hike)
Hot for a new customer though.
meherenow
15 Mar 17#187
Great deal, but BT suck.
No matter, just wait 4 months or so and you can leave them penalty free when the next swathe of price increases get announced to pay for the overpriced football!
shazam1000
15 Mar 17#186
Would you get this or the MSE Sky deal? The sky deal works out cheaper i think but the speed of this deal make it a better buy?
seaniboy
15 Mar 172#174
Take the TV starter pack for a one off £10 payment and Quidco is £150 :smile:
lutek1000 to seaniboy
15 Mar 17#183
That might actually work. Have you tied?
Jamwee to seaniboy
15 Mar 171#184
Good shout! I'm going to give this a try.
stanic
15 Mar 17#181
My year contract is up this month with bt guessing only new customers get this deal?
shahidali47 to stanic
15 Mar 17#182
im using my mum's name.
shonkydonkey
15 Mar 174#180
I got the BT deal in November (£141 TCB and £125 gift card) and I have to say it was smooth installation and reliable service. TCB didn't track but a claim was approved very quickly.
Top tips:
- Do not call BT during the order process as that may invalidate cashback
- If you need a phone line installing (normally up to £130 install) then these deals can provide a cheap way of getting an OpenReach line - which you can then move to someone else when BT jack their prices up.
- do not pay for line rental saver - at the moment BT and all other ISPs are playing the game of raising prices twice within 12 months, typically by 5% a time. You save ~10% by paying for line rental up front, but that locks you in if they implement a price rise as you cannot move without losing all remaining prepaid line rental saver. If you have not prepaid, if they raise your price within minimum contract you are free to break contract.
- diarise to claim the gift card at exactly the right time, BT won't remind you.
- any leftover spend on the gift card, you can "top up" your balance at Amazon by the exact amount so your card is left with 0.00 balance. Any money you do not spend on the gift card belongs to BT!
Henlans
15 Mar 17#178
BT Infinity is available in your area but due to a high demand there is currently no capacity left at your local cabinet. There will be a waiting period until we can activate the service.
Henlans
15 Mar 17#177
anyone else getting
We're sorry, but you can't get BT Infinity at the moment because of where you live. But here are some other great broadband deals you can definitely have.
Even tho she hasthe sky one.
jackie_chan
15 Mar 17#176
I have recently applied for bt broadband but not paid anything yet. Openreach engineer coming on 30th. Can i change to this offer instead?
andrewallen
14 Mar 17#106
I can never again recommend BT - how many price rises in how many months? I told them to stuff it (as per ofcom regs) also complained then moved back to Talk talk who now provide fixed price contracts for the term. If you take the BT offer, just factor a price rise every 6 months. I am truly fed up with so many industries offering term contracts but have free reign to increase prices when they want.
seaniboy to andrewallen
15 Mar 17#173
The benefit of that is reward prepaid credit cards and leaving for another provider with a great reward prepaid card again as soon as they within a few months hike charges...frankly no one should end up paying for broadband the way they all carry on with freebies and then 30 day penalty free leaving :wink:
captainbeaky
14 Mar 171#46
I signed up with BT on Black Friday last year but cancelled a week later as my existing supplier (Virgin) offered me a better deal to stay. Three months later & I'm still waiting for them to refund the £270 i paid upfront for line rental/ installation. They keep telling me that it will be in my bank account in 5 to 10 working days but due to "technical errors" the money never arrives.
Their last "technical error" involved them actually sending me a bill for the money they owe me.
Seeking advice from the ombudsman now. BT - never again.
seaniboy to captainbeaky
15 Mar 17#172
Call your card provider, service was never received so its almost paid back immediately, when it's raised by your card issuer they have to prove otherwise they didn't provide service
pothead13
15 Mar 17#168
I have 3 months left with sky 9.50 month deal. if I sign up for this deal will sky only charge me the last couple of months I owe them for or will their be any extra charges for ending early?
seaniboy to pothead13
15 Mar 17#171
No just your charges as per rate & minimum contract. But Sky call charges are going up from April so you will be termination free on that basis alone :wink: 30 day notice to Sky it is then :laughing:
WestMidlands
15 Mar 17#169
Calling Virgib tomorrow!
Dazza_DCFC
15 Mar 17#167
Awesome deal.
Currently with Virgin and annoyed that they didn't notify me of the price increase at the start of the year, numerous problems with the fibre and a slow and outdated box so decided to sack them off and go with this offer and sky Q.
Taking into account TCB and rewards from joining I will be paying £18 a month for BT Infinity fibre and the Sky Q original bundle. Heat added!!
YouDontWantToKnow
15 Mar 17#165
£70 Quidco
madscientis
15 Mar 17#164
Argghh, Sorry. I check latest deals with my mobile so i am missing some information from time to time. Thx for update.
Btw: Really good price.
vb90
15 Mar 17#161
I just tried the link with free starter pack for the TV but I am getting charged 69.99 instead of 59.99. It says
Activation fee £60
Home Hub delivery charge £9.99
Am I doing something wrong?
alu355 to vb90
15 Mar 17#163
£
£69.99 is correct
eloo
14 Mar 17#120
Got no Mastercard but got a Visa, anyway i can take advantage of this deal?
ajavaid92 to eloo
14 Mar 171#126
Huh?
thedvdmonster to eloo
15 Mar 17#162
You get a card from them.
frozencake
15 Mar 17#160
Have never had an issue with BT Infinity.. great deal!
karinapmurray
14 Mar 171#13
How much extra to add bt sports ?
Wiki85 to karinapmurray
15 Mar 171#159
Depends on what tv package or if you're going through sky. If you have bt tv then at the moment there is a free tv starter package then you get bt sport for free until aug1st then 3.50pm from there on. Or if you have entertainment max or toral entertainment package it's free and you get an upgrade to bt ultra hd free too which is usually £5 extra pm
drspa44
15 Mar 171#158
Deal is live now. £60 + £29*12 - £200 - £120 TC = £7.33/m equivalent!
Also, BT seem to be the best for raising prices mid-contract, which is great for the average HUKD user. Assuming cashback is £100 and BT raise prices in 6 months, you will at this point have spent £60 + £29*6 = £234. So if you leave then, you will have been paid £66 to receive 6 months of reasonably good broadband. If prices don't rise and you stay the whole year, it would be an equivalent of £9 a month, which beats any current ADSL deal AFAIK.
I personally found BT customer service to be slightly better than average, but at this price I would happily put up with long hold times and the like.
mal.bear
14 Mar 171#24
I have Infinity 1 and my speed has gone down. They told me to wait 10 days. And still no sign of the speed going up.
alf.huckam to mal.bear
14 Mar 17#151
im currently having the same problem, just had the letter saying everything is going up in price, and the signal has now started dropping and painfully slow when it does work. great timing! think it's time for a change.
essexgangsta
14 Mar 17#150
i recently switched from sky to BT and got to say the signal is better with the hub its around the whole house. so far so good with BT. i just need to claim my mastercard from them and quidco still showing tracking.
Schwarzenegger
14 Mar 17#149
Available to existing customers?
busterpug
14 Mar 17#148
Hot deal. Been on infinity for 2 years and no issues.
dragonline77
14 Mar 17#147
after using 200mb/sec i cant go back
wnofal
14 Mar 17#146
oh, the 3 months I had with their not-so-technical support... wondering my Infinity 1 speed has gotten worse from 37Mbps to 24Mbps... and didn't move after the promised "upgrade" to 52Mbps...
A visit from their technician and weeks of logging calls and they tell me the speed is capped because of the number of subscribers in the area and that if the restriction is lifted, my router will keep dropping connection.... So I asked them lit because they cannot fulfill the contract terms in terms of the minimum guaranteed speed...and they tell me:"sure, you can do it...just bear in mind that you'll have the same problem with any other provider, because it's OpenReach's fault"...
Free market my ***
sul
14 Mar 17#145
Pepperooni
14 Mar 17#144
My Sky fibre contact is just coming to an end so this is perfect timing for me. I was with BT before Sky (so it's been more than 12 months) but I get promo emails from BT so my details are still on their system somewhere. If I sign up for this deal using the same account details/email address as before would this put the Mastercard reward at risk if they don't classify it as a "new" account?
onezeon
14 Mar 17#143
****
any way of checking when they contacted me as can't find the email I got :disappointed:
Rizza
14 Mar 17#142
This is interesting as I have BT broadband which I called in to cancel 5 days ago due to the price rice, and I had signed up with another provider. Today BT called to offer me this deal plus BT Sport HD (basically my current package) for about £30 for the first 3 months and £35 thereafter, which is £20 less than they were charging me before.
No setup fees or pre-paid card though, but I'll probably stay with them, the service has been 7.5 out of 10, but my previous SKY broadband was a solid 9 out of 10
Rizza
Abusivehobo
14 Mar 17#141
As a bt infinity customer I can safely say it is AWFUL , would highly recommend virgin from previous experience( if you can get it in your area)
onezeon
14 Mar 17#137
When does the "cancel as price hike unwanted" clause end??
Or is it different for everyone?
PKRichie to onezeon
14 Mar 171#140
It's different for everyone, 30 days from when you were notified.
PKRichie
14 Mar 17#139
No it won't, only existing or taken out before January are affected.
markwigg
14 Mar 17#138
Just did a speed test and get 45mbs download and 10mbs upload....and I live on the edge of a village...
No issues from me...
Always make sure you claim the large quidco or TCB... quidco currently £120 or £140 if you take TV.
Cost me £10 as a one off cost for the tv box and thats it but it meant i got more quidco.
My package work out at £10 per month as I did a similar deal in September.
morlspin
14 Mar 17#136
can they waive the set up costs at all?
naughtybunnies
14 Mar 17#135
I think I understand the question.
You don't need a MasterCard or Visa or even a Debit card for BT to credit the funds to. There's no credit scoring.
You are sent a Prepaid MasterCard in your name. Just like a loaded Gift card for Next or Nando's.
You can then spend it anywhere that accepts MasterCard. I think that even includes paying your phone bill with it.
Hope that helps.
pedropecker
14 Mar 17#134
BT Fiber at its best!!
buggu
14 Mar 17#133
No you still have to pay £30 if your not transferring to another provider.
You might also have to wait for the 30 days notice period to end before applying for this deal as I'm not sure you be able to apply for this deal whilst you have an active line.
Meathotukdeals
14 Mar 17#132
Very much appreciated although the continuing horror stories regarding BT Support are probably going to put me off as I am no techie but do use the net a lot.
justy79
14 Mar 17#131
I have to agree with all the negative BT comments - truly awful and makes you want to scream. Also, the newest home hub I had could not handle 5ghz properly and would constantly need rebooting. Back with Sky Fibre and hate to say, but am more than happy with it...Sky Q is another story though!
XAgentMulder
14 Mar 17#130
Thanks for the reply. I'm out of contract with them so surely I won't have a fee?
flooker
14 Mar 17#129
Already have Topcash tracked, any new deal will have to be substantially better, else I will be no better than those people I tell off for altering orders, then complaining when things go wrong. :confused:
XAgentMulder
14 Mar 17#111
I'm already a BT customer. How can a sign up for this as a new customer to get this deal? Surely as it's the same phone number they'll just know I'm an existing customer?
buggu to XAgentMulder
14 Mar 17#128
You need to cancel outright with BT and then rejoin as new customer. That will mean paying a cessation fee of £30 and loss of your number.
NightRider
14 Mar 17#127
You didn't read the last line of my post? The discalimer? "It may still go horribly wrong but if you've signed upto BT and want THIS deal, then don't trust them to do it on the existing order." :wink:
markg800
14 Mar 17#125
I will be doing this tomo. thanks
siraj13
14 Mar 17#124
Sorry if I've missed this in the comments (did a quick check) but can the prepay card be used to pay the BT bills? And I assume adding an additional service like the anytime calls won't affect the deal? Thanks!
flooker
14 Mar 17#123
Thanks for this.
For various reasons I ended up signing up to Unlimited Infinity a few days ago, due to go live 29th March.
If this deal materialises tomorrow, going to cancel and re-sign using your checklist.
Look out if it all goes wrong, I shall hold you personally responsible! :stuck_out_tongue:
Jazzerd
14 Mar 17#121
Good deal but personally having had BT fibre BB for just under a year I can't wait to get shot of it. It has been the worst experience in terms of wifi signal and connectivity.
telcoengr
14 Mar 17#119
Cold for me - I am paying £15pm for TV+Phone+50mb Fiber Optics and also I got £50 credit from Virgin Media. Also no installation fees.
This deal was recommended by one of the guys at Hotukdeals
happydeals
14 Mar 17#118
Thanks OP. I am still with BT, one and a half months to go complete my current contract. But I will sign up and put a later installation date.
dai.bonehead
14 Mar 17#117
Fire balance, long time infinity customer here. Never had any issues with service (availability of broadband or customer service on the phone)....''.
andiejn
14 Mar 17#115
this would be great, if you could trust BT not to hike the prices up halfway through. unfortunately, you can't.
becky48516
14 Mar 17#114
Yes i do realise that but their own system showed they 'disconnected' and reconnected the same call twice (while we were on hold) they even had the times. We thought that this was one call. The time on the itemised bill was halfway through our call to them so god knows how they managed it. They admitted the number was for BT broadband support too, and it was, i checked.
thedvdmonster
14 Mar 171#113
Make sure you take a screen grab of the MasterCard amount.
Been stiffed in the past, promised £125, given £75 before arguing the correct amount.
colganraz
14 Mar 171#112
Wouldn't let BT handle my internet even if it was a free service.
Worst experience as a customer I have ever had dealing with them
nipacurrant2
14 Mar 172#110
I would rather cut off my arm and boil it up for soup then give a penny to these muppets, if you have a problem you can kiss goodbye to hours of been passed around from one person to the next - simply terrible
zebrum
14 Mar 17#109
It's taken 5 years to get a stable infinity connection with around 20 engineer visits, if I had the choice there is no way I would use BT but it's the only option here, no Virgin.
naughtybunnies
14 Mar 17#108
More than likely although I can't check T&C's until deal goes live. Look for this key phrase: We may change any prices and terms during your contract. If this affects you, we'll tell you about important changes in advance, and you'll be able to end your contract without any fees.
morocco1
14 Mar 171#107
This deal is probably to replace the droves of customers who jumped at the chance to leave after they put the price up. I'd only been a customer since December and couldn't get away fast enough. Their customer service, technical support and complaints handling is absolute risible.
tygr
14 Mar 17#105
Apparently fibre has been coming to my area for the last two and a half years. Still blimmin waiting. Enjoy your high speed internet everyone. Not at all envious.
naughtybunnies
14 Mar 17#101
Took out similar in November. Infinity with £150 Prepaid MasterCard. So far both have worked without issue.
My one complaint is that my so called 'fixed price' deal goes up by £2.50 from April!
Conchiron to naughtybunnies
14 Mar 17#104
Do you know if the £2.50 price increase will hit new customers if they go for this deal tomorrow?
rossss
14 Mar 171#103
I wouldn't touch BT Internet with a barge pole, they have the worst customer service I've ever experienced.
jb32
14 Mar 17#102
That is the present deal was about to order no infinity available here.Hope he is right will wait til tommorrow now.
mpazza
14 Mar 17#98
Any way to get the mastercard as an existing customer? Renegotiated last week for the same deal without the MasterCard so still in my cooling off period!
PKRichie to mpazza
14 Mar 17#100
No, the rewards are online deals only placed on BT.com, advisors don't have the option unless it's to correct a mistake when an order is resubmitted if it failed for example.
Henlans
14 Mar 17#99
lol was thinking the same.
becky48516
14 Mar 17#87
Also charged £11.50 for an hour long call to BT customer service on their freephone number ... when their abroad call centre transferred us to UK call centre to deal with a difficult question... except they transferred us to a premium rate extension. Took 3 hours of phone calls to admit thats what theyd done. All they did was credit my account with the £11.50.
PKRichie to becky48516
14 Mar 174#97
You do know that is impossible, any number you call, regardless of what ISP you use can't transfer you to a premium rate number, you pay the cost of the initial call which you said is freephone, where you get transferred after makes no difference as you rang a freephone number.
After 3hrs they probably just gave you the money to get rid of you :smiley:
KiNG
14 Mar 17#94
this will be good if you get £100 quidco as well
YouDontWantToKnow to KiNG
14 Mar 17#96
I reckon £80 plus
Newbold
14 Mar 173#43
It's BT. It's OK. It's much like all the others (except that the customer service when you need it is a lot worse). They'll put the price up mid-contract. You can use that to get out of the contract. That means another load of cashback when you switch away from BT. And a load more when you switch back again.
What a pointless merry-go-round it all is. :smile:
anonimousse to Newbold
14 Mar 17#95
Everything is a pointless merry-go-round for pusillanimous folks who are not sure of how things work. This is a good deal!
Breacher
14 Mar 17#93
Problem was at the time they were still part of BT, and BT's initial help was no existent in fixing the issue, heck the first person I got put to on the help line wouldn't help as they just said i'm not a customer and I must be mistaken. I guess BT are like most places, fine if you have no issue but when one does arise you are SOL.
miaas
14 Mar 17#92
I've just left these horrendous people, thankfully they were putting their prices up and I could get out free! 3 months with them, every month billing was wrong, getting it sorted was a nightmare.
Common.Sense
14 Mar 171#91
Place the order, get a live date. Do not install, do not tell you anything.
Poor service.
Remember to move after 1 year as the price rises are high.
dombo
14 Mar 172#89
As someone who works for BT, i wouldn't even use their services and we get Infinity 2 (if available) free, just having to pay line rental. With all "BT Wholesale" broadband, if you have issues, you want agents who are able to deal with the issues. BT have very specific "scripted" fault diagnostic systems, which the agents aren't allowed to deviate from, regardless if you know how to repair the issue otherwise, leaving you with weeks of frustration until you are either offered a case handler or complain for one.
moremoney4beer
14 Mar 171#84
BT are without doubt the worst company I have ever dealt with. From day one they never provided the service I signed up to and bungled from one mistake to another culminating in being asked for my card details by one of their customer service people in India over the phone, to pay a bill I had already paid on line 10 days before. Still going through the Ombudsman.
bojangles to moremoney4beer
14 Mar 17#88
TBF they are all crap.
BristolBillyBob
14 Mar 17#86
BT own PlusNet, but it operates as separate company. I moved from BT to PlusNet, and the difference is night and day. Well, I say that, but PlusNet forgot to send out my router. Then forgot to send out my TV box. But that's another story... :smirk:
becky48516
14 Mar 171#85
Dont bother currently on 3rd router as their wifi isnt "guaranteed"...ie router works fine for 4-5 weeks then decides randomly one day not to connect to any device. Android tablets iphones ipads hive heating sky tv all intermittent. Apparently you have to connect with an ethernet cable for it to be reliable. Yes thats why I changed to BT to connect my iphone to my router with a wire. Its 2017 people.
YouDontWantToKnow
14 Mar 17#83
Openreach are a separate company now in all but name & even the name is changing soon.
Openreach do all the changes for telephone & broadband & upgrades regardless of who you pay (bar some virgin customers I think)
So you have that problem regardless of who you are with.
BristolBillyBob
14 Mar 173#82
Don't do it to yourselves. Worst company I've ever dealt with. Utterly non-existent customer service, almost surreal levels of ineptitude. I lost count of the hours on end LITERALLY I spent trying to get them to do the most basic tasks, and got zero in return for my trouble. I would rather have laparoscopic surgery performed by a drunk marmoset armed with a Black & Decker drill than ever go near BT again.
DragonChris
14 Mar 17#81
BT suck. My parents are with them (meh) but can't get fibre due to not being enabled on the exchange. I live literally just around the corner and we are enabled - rather pish if you ask me.
bfam
14 Mar 17#71
Good deal, heat!
Unfortunately I'm already on BT. Contract is up so need to switch to someone else. Would of liked this deal for another year.
4Real2016 to bfam
14 Mar 17#80
Yep, and they have just put the prices up, if you sign up now it will cost £47.49 a month after 12 months just for line rental and broadband.
So if you don't mind switching after a year this is a good deal.
Bargain.Lover
14 Mar 17#66
We're currently with but and outside contract so would be happy to sign up with a new gmail address but would we be able to keep our existing BT email address or need a new one?
alu355 to Bargain.Lover
14 Mar 17#79
You'll need a new phone number and home address also
esrothwell
14 Mar 17#78
So BT are now paying customers to use their piece of crap service? Never thought the day would come...
Breacher
14 Mar 17#77
Tempting, but I've had horrible issues with BT, the Openreach engineer never closed the install job on their system, so after 14days I was cut off as as far as BT were concerned I was never a customer, Had all the equipment but no account, help desk were pretty much useless to one point adding a password to the account which we never requested, when we got the letter informing us what the password was it was a BT phone number -_-. To give them credit, when I contacted their customer service director I was put through to executive level complaints and had 1 person deal with my issue only, all in all I was without internet for 30 days, not risking them again.
gogboy
14 Mar 17#76
What is the best option for existing customers who are getting a terrible deal now past the contract.
Kids like the BT box and service been ok just the price is now ridiculous.
Can you Jump ship and start again or does that mean grief and downtime plus surely they won't like that or even allow it?
adamspencer95
14 Mar 17#75
I'll believe it when I see it, BT have never offered more than £150 on the reward card. Happy to be proven wrong of course; I reserve my vote until tomorrow.
shahidali47
14 Mar 17#74
thanks!!!!!!!!!!!
shahidali47
14 Mar 17#73
when i click on the link, it shows only 125pound reward offer no 200?????????
jaques_kalis
14 Mar 171#10
Really hot. I switched to BT in Nov with 125 GC and 130 Qudco. No problems since then. I must say BT smart hub is really very good. Prior to BT I had sky and TT. I would always struggle for range / speed in first floor bedrooms. I also tried my own Dual band Asus / TP link routers, they were only marginally better.
But since I got BT smart hub, I get really good range in all rooms, speed drop with the distance is very minimal. I removed all the range extenders etc. Just for smart hub itself, I feel it's worth it.
Scottola to jaques_kalis
14 Mar 17#72
I have to say this is my eperience so far too. I came from Sky and even with an ASUS standalone good router, the BT hub is much better at range and speed, I've uplugged my repeaters as well. I'm pretty close to the exchange, but the speed on BT is so much better as well for me.
YouDontWantToKnow
14 Mar 17#70
Dont forget QUIDCO
spaghettihooha
14 Mar 17#68
This is very true. A percentage of any ISP's customers are going to be disappointed. People are much more likely to post if they had a bad experience. I have had no problems personally and the service has worked great for a couple of years. Got the prepaid card, got £90 cashback using Quidco and get to see the footy free of charge. Everything works great.
Meathotukdeals
14 Mar 171#61
What is a pre pay MasterCard? Is it like a debit card with 200 pounds available to spend where ever?
spaghettihooha to Meathotukdeals
14 Mar 171#64
Pretty much. there are some caveats though. You can't say use it on betting sites, and there are various other hoops you have to jump through. I think I had to register for it within 30 days of applying for the deal, then activate it within another 60 days. Then the funds are present on the card for one year only. One shop I tried to spend it in ended up refusing it due to their machine not liking it. It all worked out okay but to be honest I had to put in a few hours phoning here and there and here and reading bits and bobs. I'd definitely sign up for one again but it's not like them giving you the cash. I would imagine a fair percentage of people don't end up getting the reward due to not fully understanding the terms and conditions and I think that's what they're relying on!
sunama
14 Mar 173#63
How to deal with complaints - Method1
When you don't want to speak to angry customers, keep em on hold for 30 mins then cut off the phone. That should discourage most complainers, from complaining.
How to deal with complaints - Method2
Customer phones in saying that the service sucks.
BT replies by saying, "erm, wait 10 days before making a complaint".
No doubt, if you call them back, they'll ask you to wait another 10 days or put you on hold for 30 mins, then cut you off (see Method1, above).
BT have truly outdone themselves here and taken complaint handling to another level.
10111010101011
14 Mar 17#62
Few problems with dropped connection during my contract and very rude customer service at times. Deals on offer as an existing customer were pathetic to say the least.
reallybigmisterbig
14 Mar 17#60
Seems like a good deal to me.
I switched from Plusnet in June 2015, £150 Sainsbury gift card, £202 TCB, wifi hotspots, free BT Sports and 12 months ago a free upgrade to Fibre 2!!!
I get 65~70 mbps and it's only dropped out twice and then only for a couple of minutes.
I can definately recommend BT they are very good in my opinion, but it's all down to personal experiences.............
dezontk
14 Mar 17#59
Don't bother trying to get the prepaid card etc if you're renewing with BT. They won't offer barely anything.
d1gger
14 Mar 171#55
I got this a couple of months ago. Tho only got a £125 gc plus £130tcb. Then they put the price up £2.50pm. Hot btw
alu355 to d1gger
14 Mar 17#58
That's more than £200 :wink:
Conchiron
14 Mar 17#57
I was going to take the last offer (29/m, 60 activation, 150 card and 110 cashback) and rang Virgin to cancel and they said they couldn't offer me anything better than I currently have because I'm still on a retention deal (12m contract, 18 month deal). Anyway it was all last minute so I didn't end up going for the bt deal, still have 3 months of my retention deal so thought I'd keep my eyes open, but this time I'm going for it.
But, if I go for it, and Virgin do offer me a comparable deal (who I'm happy to stay with), could I get a refund from BT for upfront fees?
Already have openreach installed in my house (used to be on plusnet), so they wouldn't need to install anything, but they would need to reactivate my line (which cost me £30 to cease switching to Virgin...)
Any advice would be great! Thank you!
Disco.Dave
14 Mar 171#56
BT:(
andrsnh
14 Mar 171#54
Switched from Sky to BT last October/November when there was a similar deal. Went smooth and haven't had any issues (yet) with BT.
Badjase
14 Mar 17#53
I have had a horrendous time with BT, decided I wanted to move internet from sky to BT, placed an order, which was cancelled by BT because they could not progress the order, due to their system not syncing with open reach, had to order again, that order was then cancelled, this process happened 8 times, 12 hours of phone calls later, and after being hung up on by an abroad call centre operator having gotten half way through the issue and I decided to call it a day, I was tempted by the £150 reward but then told the amount would drop due to the new orders being outside of the £150 promotion, even though my initial order was in time. BT is a disgrace in the way they treat customers,
Murgatroyd99
14 Mar 17#52
I'm paying £11 per month from black Friday deal after £100 reward and £165 TCB. If your not sure how to spend the reward card I just used it to top up my Amazon gift card account then cut the card up.
kscd
14 Mar 17#51
Is this actually possible? Can imagine it ends badly - double billing or not getting the desired benefits
madscientis
14 Mar 17#49
How can i get a £200 pre-pay Mastercard ? At their website they mention about 100 pounds only. Confused.
Henlans to madscientis
14 Mar 1715#50
Starts tommorow.. dont you read?
shabbird
14 Mar 17#48
Had 3 weeks of problems with BT but once sorted, its been perfect. It all depends on the area.
Signed a 2 year deal for £33 a month includes Infinity 1, Anytime calls, call display and other
features.
howbord
14 Mar 171#47
Been on BT for a couple of years and never had a problem, not making any claims for or against just my experience
shikztheurbanlegend
14 Mar 17#45
been on infinity for ages but i complained of the wifi being crap they said they could give me the new bt smart hub but wanted a new contract and to pay around £60. so didnt bother.
badgerman2
14 Mar 17#44
Just done this, moved from Sky to BT when Sky upped their fees and grabbed card and cashback in the process. Only thing is, Sky was providing a fairly constant 24mbps, but with BT it's around 19. I thought they didn't throttle?
ajavaid92
14 Mar 17#42
This is perfect timing! Just reminded me that I'm almost out of contract with Sky Fibre and it's time to move. Thanks!
OrribleHarry
14 Mar 171#40
Excellent price if you can tolerate BT
mamun001
14 Mar 17#39
BT internet has been great for me I consistently receive 50mbs+ on wifi, I got this same deal back in September but with £250 cashback instead plus only a 12 month deal!
OrribleHarry
14 Mar 17#38
All the best ones are more expensive but Zen are simply excellent
Tequila
14 Mar 172#37
bt never again,no matter what.
Confuzz
14 Mar 17#31
I threatened to leave bt for plusnet 1 week ago because of the recent pay increase and they matched there deal of 26.99 a month for fiber unlimited plus 3 months free hd channel package on a 24 month contract im happy with that as you get sport for free too
Henlans to Confuzz
14 Mar 17#33
bt and plusnet are the same company!
bt and plusnet are the same company!
porchie66
14 Mar 17#32
I am just moving after joining in September on standard broadband and constantly dropped or managed 8-9 mps and they refused to send me the £75:00 gift card that was one reason for joining but said the offer wasn't valid when I joined?! When I said I was going they offered me the above package for £30:99 for 12 months after much bartering and will take a gamble on EE fibre with £125:00 cashback and then change again when that is up for renewal. BT ate no longer the company they once were.
liyar
14 Mar 17#30
I pay £41.99 per month for unlimited infinity 1 and entertainment plus including kids channels. After my Quidco cash back and BT pre payment card, it works out as roughly £17 per month.
sibeer
14 Mar 173#29
I found my BT connection was pretty good and the service was OK when I needed it. I had to fight for my Quidco when I got one of these Mastercard deals a few months back though.
Just leaving now as they hiked the prices part way through my contract which is a good excuse to leave and get another introductory offer.
If you want an alternative from BT then Origin are currently offering £200 Amazon voucher on a 12 month contract at £31 a month for Fibre and line rental. £60 up front so averages at £19.33 a month if you change again at the end.
I had problems with Sky fibre before I switched but nothing that compares to the problems with BT.
I'm only naming a couple of issues as my hands would start to hurt from all the typing! Double billing for the first three months, each time told it wouldn't happen again!, cancelling services on the day of activation just because they felt like it, internet went down for the two weeks at christmas, which means the tv stops working too...
Family and friends have had issues as well so its not just us.
stay away from BT!
leeroy999
14 Mar 17#25
BT has failed on 3 occasions to pay out on any cash back I have been offered via Quidco, They are fickle when it comes to cash back. I have had to hound them for amazon gift cards which eventually arrived but took nearly 4 months to sort out. Several issues with broadband speed in which I had to escalate the complaint and I had a complains manager assigned who understood my issues and did his best to resolve but in the end had to admit the BT could not provide the service they had promised. Outcome I am still with BT and have to accept regular Broadband dropouts. BT cant do anything and I cant be bothered to go through rigmarole of changing. Its all hassle in my opinion.
AAIG2
14 Mar 17#23
Great deal - hot. However as like others i've experienced BT's shoddy customer service based out of India who cannot do anything more than read a script while trying to help.
BT Smart Hub is rubbish; replaced three times. Ended up buying the BT original modem (Huawei) off flee bay and used my own router and the setup has been bullet proof.
daskapital
14 Mar 171#20
Personally. Sky. I've used all the major ones (plusnet, talk talk, andrews & arnold and virgin media).
The only good ones were A&A but were a bit expensive and capped data, and sky. Virgin would break regularly for me.
Been a sky broadband only customer for a year, 1 dropout... for 5 minutes. With Virign I lost count after the 20th time... no speed problems, no wifi issues (although why anyone would rate an ISP because of the wifi signal is a bit strange to me bad wifi = bad ISP eh ??? odd...)
wellnow
14 Mar 17#18
is this hot folks?
shadow_boxer
14 Mar 171#17
Great deal. Would be interesting to see how much Quidco is tomorrow. We signed up in January and got £125 Reward Card and £80 Quidco then so this could be an excellent price.
daskapital
14 Mar 174#15
nice deal. crap ISP.
karinapmurray to daskapital
14 Mar 171#16
Who would you recommend ? I've currently got vodafone and it seems to drop out a lot.
Phil1980
14 Mar 171#11
I'm due to renew next month, I wonder what offers I will get when I do. Won't be anywhere near as good as this I expect...
Henlans to Phil1980
14 Mar 171#12
do it tommorow.. You can select the date to move.
tek-monkey
14 Mar 171#7
In my experience the problem is openreach, not BT. I know openreach are also BT but it's a seperate company, and you end up dealing with those muppets no matter who you use (unless its cable).
hooray.henry
14 Mar 171#6
Smokin !!
Henlans
14 Mar 175#2
I managed to get the £90 cb and £150 g/c
when you get the g/c I registered it and then paid the BT bill with it. you can also pay the £59 on the first bill too..
so if the £120 still kicks in thats £10 a month.. very hooooooooot good deal!
after 12 months move back to sky and grab the reward too.. been doing this for years.
tek-monkey
14 Mar 17#1
Currently £120 quidco but it expires at midnight, so will have to see what else kicks in then.
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
You can get the Unlimited Infinity 1 package which includes up to 52mb unlimited use, along with unlimited weekend calls for £28.99pm on a 12 month contract (£59.99 setup and router fee applies).
The kicker is, you are also eligible for a £200 pre-pay Mastercard after sign up, effectively giving you the package for £17.32 a month including the set up fees! Bargain :innocent:
£28.99 *12 = £347.88 + £59.99 = £407.87
£407.87 - £200 (pre-pay) = £207.87 / 12 =£17.32pm!
You also get free BT call protect with every package, and should you need more minutes:
Unlimited Evening and Weekend calls can be added for £3.50/month
Unlimited Anytime Calls can be added for £8.50/month
Other packages available:
Broadband + Unlimited Weekend Calls - £24.99pm + £150 Reward Card
Unlimited Broadband + Unlimited Weekend Calls - £23.99 + £150 Reward Card
Infinity 1 + Unlimited Weekend Calls - £29.99 + £200 Reward Card
Unlimited Infinity 2 (upto 76mb) + Unlimited Weekend Calls - £44.99 + £200 Reward Card
TV packages also available HERE
Top comments
I had problems with Sky fibre before I switched but nothing that compares to the problems with BT.
I'm only naming a couple of issues as my hands would start to hurt from all the typing! Double billing for the first three months, each time told it wouldn't happen again!, cancelling services on the day of activation just because they felt like it, internet went down for the two weeks at christmas, which means the tv stops working too...
Family and friends have had issues as well so its not just us.
stay away from BT!
Latest comments (1496)
I first got charged a premium membership of £5 for no reason, but complained online and now got the full £160 in the end.
Very chuffed at BT that they paid out, made this deal (with the £200 master card that I received) absolutely incredible. Thanks op (party)
Thanks OP - £160 (Quidco) & £200 (Reward card) all paid out - sweet deal indeed :smile:
£47.87 for 12 months :smile:
Thanks OP!
So, keep an eye on it as that may change for you....
I suggest you do the same thing as me and telephone them to lodge a complaint, thankfully i somehow got thru to a dept. In dundee rather than India. The advisor told me that i should receive a resolution within 48hrs. I think its going to be a case of keeping at them mate....
On the email it said aprox 30 days , on the contact page it stated 30 days ( 45 days if bt mobile)
so i contacted them and got this response.
"Thank you for your patience while we’ve been investigating this matter.
It take's a minimum of 30 and up to a maximum of 45 days to deliver your Reward Card from the date of your claim, which was submitted on 27/04/17.
Request you to wait as according to above time period we still have some days left."
I just know there will be nothing after 45 days had this hassle a few years back with a Salisbury card took months for them to send had to keep on at them.
quidco now says 20th july
Some people have definately been paid out!
@zonecrew, I had my BT card ages ago and was kept constantly updated with emails - definitely chase that one up...
Guess we just have to wait on the Quidco. Haven't some people already been paid out though?
Waiting patiently for quidco too.
I'm the same and still not received my Rewards Card which was claimed on the 27th April.....
For a good couple of weeks now my Quidco has been showing my cashback as payable from the 25th May? I wasn't expecting it to be dead on, time-wise, but worryingly the status of it appears to have changed...
Any thoughts?
The claim page updated to show a dispatch date of 26th April.
Card activation email arrived on 18th May (exactly one month after broadband activation)
The card then arrived on 19th May (1 month + 1 day after broadband went live)
TopCashBack still at pending on 25th May.
No signature required for card.
also did you have to sign for card?
I used the method of sending a request to a secondary email address. Received the request, and attempted to pay without using a paypal account - just giving the card details. Problem - paypal said unable to proceed, and money didn't arrive in my account, yet they took the £200 from the card as a pending transaction.
Now the balance on the card is £0.00. Now what?
Edit: £200 has gone back onto the credit card automatically after a few minutes.
TopCashBack still at pending.
and no sign of the £150 gift card either.
Very pleased so far, although just have to make sure we don't use the home phone as calls are not cheap.
infinity 1
24 months
£25.99
I went for the cheapest option.
TP Link N300 from Argos for £29.99. It was recommended by a mod on the bt care forums, even he was slating the Smart Hub! It has no 5ghz band, only 2.4ghz so if that would be an issue then perhaps consider a more expensive one. You need an ADSL/VDSL modem with BT Infinity and you need to input these settings
Login details
Broadband Username [email protected]
Password bt
The TP Link by and large has been decent for me, no more dropouts which was my biggest issue. Yes, the signal isnt as strong on 2.4ghz but its not caused me any trouble.
If you go over to the bt forums others are asking the same questions.
https://community.bt.com/t5/Connected-Devices-Other/bd-p/OtherBB
I do all my shopping online and so cannot split payments to make sure I use up the full amount. I doubt I'll be able to use the card up to exactly £200, so I'm bound to lose something once the card expires, which irks me a bit.
There was also an option to get the cashback including a bonus 10% to be spent at Debenhams (£177.76).
Very pleased BT has paid out the TCB cashback amount.
Hopefully those that ordered from this deal via TCB and Quidco, will start to see your cashback is ready.
I ended up selling both the YouView box and Smart Hub on ebay for a £60 profit as i had issues with it. This funded a better router so pretty satisfied
Still not received £200 mastercard.
However, I took the Youview box (I set BT up for my parents), and it's a great little box. Used to use my parent's old sky box (no recording, freeview only), but this has live pause which is great for making a cuppa. Nice and fast menus too.
The £200 Mastercard, to the extent that it is like a debit rather than credit card, had an advantage at Costco, where it was spent a couple of days ago.
Am also happy to report that broadband is as described and rock solid. The YouView box never made it out of its box :laughing:
Taking the £130 paid to BT in the last 2 weeks that's £70.
Would have been better if rather than give you £200 card they take £200 off your bill and yes i know i could pay line rental in advance but will probably jump ship when BT raise their prices again later this year.
"You are able to use your card in most places that accept Mastercard®
Please note your Card cannot under any circumstances be used for making payments at CAT terminals, [email protected] terminals, toll roads and bridges, car parking, automated train ticket machines, obtaining foreign currency, for subscriptions or automated periodic payments, gambling, or any illegal goods or services. Your Card cannot under any circumstances be used to withdraw cash via cashback and cannot be used for cash withdrawals via ATM."
I am allergic to fees. 3.5% for paypal?! Yuck! No way!! :confused:
That's what I'm planning to do - let's see if it works.
Otherwise I'll use for small transactions - a 3.5% fee is way too much!
Just use it day to day instead of "real" money until it runs out?
Am I the only person struggling with this logic?
Create a Gmail account. From you paypal send a request for £200 to the Gmail account you created click on the link on the Gmail account, choose, pay without paypal, enter card details = profit! Paypal will transfer the £200 to your account minus £7 handing fee so you get £193!
:sunglasses:
Look under BT offer T & Cs for a list of dates and reward amounts.
Does anyone have a screenshot of the original deal. I'm thinking BT will try to wriggle out of it unless I have any evidence of the offer.
Phone top up, electricity/gas prepayment cards, ciggies etc?
Just waiting on my quidco to confirm now.
More of an issue is my tcb still at pending.
Tempted to use my old plusnet router.
How can BT be this bad?
I have made one phone call to BT about another matter and lets just say i thought Talk Talk were bad, the operative just kept telling me something off a script for 45 mins and telling me that i was doing something wrong. Eventually she hung up.
Jeez, BT where did it all go wrong!!
Keep having to remind myself that i am gettting it on the cheap and feeling sorry for those paying inflated prices for this shower of sh*t
I have already had one replacement smart hub as the first one bascially self destructed when we had a power cut, I then had a two hour argument with three different departments telling me I would have to pay £120 for an engineer visit, once we got past that 'policy' they told me if I wanted just a replacement that would be £60 - when complaining loud enough they eventually put me through to a department (no idea where or what) who said as the hub was only 3 weeks old as a goodwill gesture (WTF!) they would send one free of charge on this occasion only!
No end of issues with the HH being incompatible with equipment in the house, SONOS, Synology NAS both seem to be problematic, the wifi when split into two bands seems to connect/reconnect when it chooses - leaving it shared is even worse with dropped connections and as above non working equipment, the initial speed of 50 mbps is now more around late 30's/early 40's but I just cant be bothered to ring BT to complain unless it goes any slower in the future!
No Cashback card received (my 30 days is up on Thursday) so will probably end up on another merry go round of phone calls and passed from dept to dept to get that.
Overall wish I had stayed with Sky (cant believe I am saying that) but in 14 years other than the cost I never had one problem that wasn't resolved in less than 24 hours and never needed a new router/hub because of a power cut!!!!
It's not BT who handle them either, it's R. Raphael & Sons who will no doubt handle other companies reward cards.
If you have claimed it (remember it's not automatic) and had confirmation, It'll come to you, first I had the pin, then followed the card.
Don't understand why they say it can take up to 30 days to arrive. As far as I am aware it isn't being sent from the other side of the planet via boat.
Personally, i have experienced no issues at all however both my son and daughter are having issues relating to the wifi. His Xbox is playing up and my daughters Hauwei Phone is randomly disconnecting from the wifi saying incorrect password. Reading it could be an issue with HH6? Is there a fix to this or would it be a good idea to ditch for a HH5 and flog the 6 on ebay??
Also, i still have no first bill from them, in fact I have received no comms from them at all which i'm finding a bit strange.
Thanks guys, waiting for a call from Sky now to take the line back. It'll be a new contract for standard BB with them - so probably a worse deal objectively speaking - but just don't have the time to be messed around by BT any more. Spoke to them yesterday and apparently they put a new order through for the £200 card to be applied, but it's still not showing when I go to claim. All the people I've spoken to have been very pleasant, but their system seems completely broken. So, back to Sky it is!
BT have also confirmed and made a note that no cancellation charges will apply. Fingers crossed :confused:
Also, other misbehaving WiFi devices (Sky Q, Xbox) are working without issues, as it was not specifically my S7 as I initially thought.
Googling and reading, these SmartHub 6 devices are struggling with certain wifi chipsets.
Advice appears to be, buy another non BT HH6 or use an older HH5/4.
Again, with my HH5, all is rosy in my garden off wifi.
I have always had the issue with the Samsung S6 though, where I cannot properly load videos or images etc. I knock the wifi off and it works instantly.
I have googled and I'm not the only one, they have attempted to fix it but most people are buying replacment routers or using the older Homehub 5.
Luckily I do have a HH5 in the garage, but I was hoping to use the 6 for the extended wifi and other bonuses..
Anyone else?
p.s. I don't see the fuss of getting the money off the card asap, just use it for daily spends, supermarket, petrol etc?
i Don't believe you can withdraw the funds but people have gotten around it by paypal transfer from what i've read on here.
I signed up on 10th Feb. Cashback was confirmed on 18th March. I got my card in Mid-March along with the activation code (which you receive in an email). Just got around to setting it up.
Ultimatly down to if you have the patiance to wait for them to go through phone recordings if they say that the agreement to cancel didnt take place. During all this it is messy as you will have parts of contract between BT and Sky if you use any part of the service.
You should have recieved a letter from Sky if yoy were leaving, giving you a timescale as to when you can dispute the takeover to stop it from happening.
If Sky advised you had to agree to a 'new' contract, I think there is a usually a 14 day cooling off period, so there shouldn't be any cancellation charges from Sky if you change your mind. Worth phoning Sky to check.
ive heard nothing since signing up
and click the box that says has not been received (i think that was the one i chose) i made sure i put my bt account number, the bt order number and the activation date i think that info helped the speed up.
About a week after placing the order had a call from BT - apparently there'd been an error with the order and although they would take over the line on the 5th April as planned, they would have to put through a separate order for broadband and phone packages. The lady said she'd phone back nearer the time.
31st March, I get an email with what seemed to be a completely new order, due to go live April 19 (today). Checked and the original order had been cancelled. Hey ho, I'd long abandoned any thought of getting cashback anyway, but I phoned BT because several details of the new order were totally wrong. The bloke adjusted the order to match the original one and made sure the £200 card was still applied.
Yesterday (last day of the new order's cooling off period) we got cold feet and phoned to cancel, dreading what was to come with BT. They confirmed it would be cancelled and we would stay with Sky. Fine. Dodged a bullet there, I thought.
This morning, the line went dead. My worst fears were confirmed when I phoned Sky and they said that BT had indeed taken over the line anyway.
Sky have now raised a dispute with BT to take it back - but since we're now with BT we'll apparently have to enter a new contract to move back. When I asked of they would match BT the best the guy said he could offer was free ADSL broadband with £15 line rental, or a bit off fibre and a reduced activation fee (can't remember how much exactly.)
Trouble is, I think BT might try and charge for cancellation if we go back to Sky, as we're now 'in contract' - although the woman on the phone did acknowledge this was unfair as I did ask to cancel yesterday.
I don't really care whether we have broadband with Sky or BT, I don't even really care if it's fibre or not - I just want to get out of this situation without having to pay through the nose for a new contract or paying cancellation charges through no fault of my own! Any suggestions on what to do would be hugely appreciated. Thanks in advance helpful folks of HUKD! :smiley:
cashback is still pending too through TCB. if its pending does that mean it will confirm eventually? or could it possible dissapear?
30 days to dispatch now.
Came to this old post to see if anyone else was in same boat.
Cashback tracked (still pending) and no Mastercard yet, even though the BT reward came up at £200 and I got my sent email!??
Thanks for claiming your £200 BT Reward Card
We'll send it in the post shortly. It could take up to 30 days for it to arrive.
Still waiting on it. I know it says allow 30 days but they either have or havent sent the reward so which is it?
So, I have received my "Line and BB are now active" text and email, and I'm getting billed for today. But where is my hardware.
It is with parcelforce of course. Because BT did not know it was a bank holiday long weekend. Yes, that's right, something that has been in place for over two years, and they did not realise meaning that the hardware was not shipped in time for today.
Totally useless.
I have a email and tracking now saying it will be delivered on Monday between 9-5?? Bank holiday Monday?
EDIT I've just logged in and it has been sent via ParcelForce 24 hr service, and is out for delivery today? (Apparently..)
EDIT2 - http://www.parcelforce.com/help-and-advice/sending/public-holidays No deliveries today apparently.
Typical large companies, no idea about customer service.
Crying.
A note on Quidco however, as it originally had an estimated pay date of June 1st, but it is now the end of August!
Also, has anyone experienced any problems with the Quidco cashback? Mine's still showing as £160.
Then follows lots of different, little charges, for things like BT Privacy Caller Display, 40p and £1.75, being added on then taken off?! I'm going to see what happens next month before ring but it just feels like they've made the bill over complicated on purpose!
Can I PayPal myself the money? I'm sure I read that on here somewhere.
By the way, my BT claim reward MasterCard said £150 instead of £200 when I checked last week. All sorted with BT today by them sending out the 150 and another for 50
Got emails and texts proving dispatch of both. Nice one BT for sorting it so swiftly.
I assume you are going to buy the new contract, and then set the date for the day after your current contract ends? You should then get the letter I got, which states someone else is wanting to take the line, and you will just get your final bill after it transfers over.
It was all pretty simple and I too was sceptical about both the cashback side of things, as well as not advising them I was leaving my (out of contract) contract.
I remember reading your message. What I was not sure about is how to go regarding being already a customer (still in contract) and if the cashback will track again. But I'll do as posted above from other members.
Again, thanks to everyone.
Thanks.
I had to pay the £60 connection charge again, but after both the new customer incentive (£200) and cashback (£160) my bill is effectively under a fiver a month for BB, Phone and TV...!
Well worth it IMO.
Thanks again.
I literally just did this. I was out of contract, and BT were trying to get me to give them notice AND pay the cease fee which is BS tbh...
I signed up as a new customer, with the exact same details as previous. I got a letter in the post saying that someone (me) was trying to take over the existing line (also me) and so long as I didn't object to it within 7 days, the line would move to the "new customer" (still me). A final bill would then be sent and the account closed.
I just received the final bill over the weekend and I was in credit by £9.56... BONUS! :laughing:
Even in your name again, BT will see you as a new customer and it'll be a new account, not sure how TCB will see it though.
All of this has been previously answered in this thread though.
In fact, I don't even care to lose the phone number, just want to know how to proceed as I'm a bit confused.
Also, not sure if it's better to order the new line like 1 week before the contract ends, so the switch starts its road.
Thanks for your answer
Just don't contact BT and ask them to cease your account, the new order would fail.
I know this deal it's expired, but there's still offers with TCB and the mastercard.
My BT contract will end in the next month, can my partner sign up to get the new customers deal for the same address/phone number? And I will probably receive the letter saying someone will take over my line, right?
Thanks!
£200 card on the way, £100 cash back tracked, 55 mbps down, 10 mbps up. Had a problem with the phone line, but it was fixed in 24 hrs.
Cheers op.
Turned out the phone had not been connected at the exchange
50 up / 9 down / 11 ping
BT had me down as placing order on March 23rd. They asked to submit the £150 reward claim and then they raised a query for correcting it to £200. I was told as its weekend it will be early next week that I should get feedback of the correction.
Hope that order date issue does not impact my TopCashback!
Lost line connection first thing in the morning. Line came live for calls around 10.30am. Engineer call around 12pm when Fibre went live. Was not expecting a visit. I had left the BT hub plugged in and was blinking purple but on engineer's arrival it had turn constant blue.
All is good. Thanks to OP and all.
Is it normal that the phone line is still dead, do I need to chase BT or is it something that takes longer.
Log in, your account number is there.
Then go to the link posted above and claim it.
I claimed at the beginning of the week and it is scheduled to be posted out today.
I was sceptical at first with cashback, but I've ordered several things in the last two years and always got the cash back in the given timeframe. My preferred route is Quidco, but TCP has also worked for me recently when Quidco crashed over Black Friday.
Just sign up, search for "BT" on their site, and click through the shown deal.
It will open up a new window (the BT website) and you'll get a notification on cashback page to say whether it tracked or not.
At the time of the original deal, Quidco were giving £100 for Broadband & Phone, and also £160 for BB, phone and TV. The TV package most of us went for cost £10.00 as a one off fee so effectively they gave us £50 back for nothing!
TCP matched those deals I believe so just check each site and see what the best deal is for you.
For a lot of us, the money side worked out as follows:
£28.99/ month x 12 = £347.88
£347.88 + £60 (Set up fee) + £10 TV box = £417.88
£417.88 - £200 (BT Giftcard) = £217.88
£217.88 - £160 (Cashback) = £57.88
£57.88 ÷ 12 months = £4.82/ month
So anyone still asking if its a good deal, those are the numbers!
Under a fiver per month, for 50+mb BB, phoneline and basic TV package (which includes BT sport for free until July 31st should you want it)...
Obviously bear in mind this was the original deal, which expired a while back, but just transpose the current deal in to the figures above to work out what you will pay.
HEEEEEEEAAAAAATTTTTTT!
I can't seemt to find it in the common questions.
BT TopCashBack New customer Details (Quidco was £160)
Thank you!
It is going to take a bit of planning to finalise the setup, I think, with dual band same ssid and all that. To start off with though, I am just going to take the lazy option - by renaming the ssid and password to the same as those on my old Sky hub, rather than requiring every single user having to reconfigure every machine that used my broadband previously...
Cheers!
Just logged in and confirmed, I have infinity.
If so did they replace it with a filtered socket or just a standard socket?
They've fitted a standard socket for me, it feels like a missed opportunity for a filtered face plate.
3pm get a message saying no engineer visit is needed, and that order is delayed.. Ring them up and there is an issue at the exchange that they will sort today (4/4/17).. Just had a message from them saying its now all working, will check when I get home..
Attempting to claim reward card they have dropped it from a £200 card to a £150 card, so need to harass them about that tonight, see why they have reduced my cashback!!
Depends on the date you signed up
From 28.03.17 until 10.04.17 new to BT customers are eligible for a £75 BT Reward Card when ordering a BT Broadband package and a £125 BT Reward Card when ordering a BT Infinity package. Existing BT Broadband customers upgrading to BT Infinity or those adding just BT TV are excluded.
From 22.03.17 until 27.03.17 new to BT customers are eligible for a £100 BT Reward Card when ordering a BT Broadband package and a £150 BT Reward Card when ordering a BT Infinity package. Existing BT Broadband customers upgrading to BT Infinity or those adding just BT TV are excluded.
From 15.03.17 until 21.03.17 new to BT customers are eligible for a £150 BT Reward Card when ordering a BT Broadband package and a £200 BT Reward Card when ordering a BT Infinity package. Existing BT Broadband customers upgrading to BT Infinity or those adding just BT TV are excluded.
Actually, i saw your comment about your speed not being fast enough for BT TV, so is it not normal broadband you have? £150 would be correct then.
"£150 BT Reward Card"
Anyone only getting 100mbps from the wired ethernet ports?
It took me 4 different people but eventually I got them to finally admit they missed my sports off. I added the £5/month HD extra pack. This includes bt sport. If you didn't select that or just the standard sport pack then you don't get it as default. You can add it to your account and it's free til July 31st then 3.50/month for SD Content or 5/month for the HD.
It'll be free until July 31st, then £3.50 p/m from August 1st.
It will recontract your broadband for 12 months but at the same price you pay now, your discounts remain in place.
Get in touch with them :smiley:
Woke up to no connectivity with Sky though; it was a very tense household for about half an hour!
Already claimed the £200 - its been dispatched too, apparently? The £160 Quidco tracked nicely as well so as it stand, so I've no complaints.
Not even opened the TV box thing, is there any point? Might flog it on eBay! Keep hearing about free sport through it but isn't that a defunct offer now? With Sky TV already, I literally have no use for the box...
But I don't have bt sports, I thought I would get it automatically with the starter TV package, but that's not the case.
So I've tried to add it online, but it will only allow me if I accept a new 18 months contract for starter TV AND broadband. Now that is a bummer, because it means I'll have to pay the full price for fibre for the last 6 months, after my deal ends.
Is there anyway to get round this? Anyone else came across the same problem?
If you mean BT TV, you have to call BT up and give 30 days notice to cancel as its a seperate contract to your phone and broadband package.
Thats what they told me anyhow and it generated a seperate order number that was a cancelation of that service.
I believe it now supposedly covers the cost of work required in the event of cease. If you migrate there shouldn't be a charge.
I was a BT Customer who was out of contract and the CS advisor told me exactly what you have read there. I argued that I was out of contract so why on earth would I have to pay it but they insisted.
I decided to just take out a brand new contract and received a letter a few days ago explaining that someone wanted to take over my line and if I didn't respond within a week they would allow the transfer and then just produce a final bill. If there is no cease charge on that bill, then we are right.
What you'll pay
You'll need to pay £31.00 for stopping your BT services. This includes:
Charge for stopping your broadband - You'll need to pay about £31.00 for stopping your broadband. You can find out more about this at bt.com/ceasecharge
I don't recall the option to add the 1571 service during the order process. I suppose I may have missed it during the order process.
Possibly a sneaky way for BT to decline paying cashback to TCB and Quidco? Does seem silly. It is an additional purchase after the original order has gone active/been fulfilled.
Has anyone had BT Quidco/TCB cashback issues for situations like the above?
Do you need to do anything techy in order to get bittorrent working on BT? Asking for a friend..... :wink:
I'm gonna contact Quidco regardless as to lose £160 over the sake of what, 5/6 weeks of the remaining football season just isn't worth the gamble.
They said it would re contract me and that's what worried me, because what if my previous order is them deemed "dead" as a new one is activated, thus voiding my quidco claim...?
Thanks.
Enter the info it asks for, the order number will start with VOL013
BT Sport is an addon for BT TV, you can add anytime and remove with 30 days notice.
It'll be free until July 31st, then £3.50 p/m from August 1st.
It will recontract your broadband for 12 months but at the same price you pay now, your discounts remain in place.
It won't affect your quidco claim or rewards card, they're tied to the original order which has now completed and closed, adding BT Sports is a different order
I took the TV, broadband deal for 160 quidco.
The starter pack states that bt sport is included and what happens when I install and setup... Its not there. Called the team and they've said it needs to be added and that someone can do it next week (cheers guys :confused: ) but they will have to start a new contract for me...
Is this likely to affect my quidco claim?
Be aware that paying the line rental in advance will lock you in when BT puts up prices. People aren't doing this as when line price increases come along they can get out of the contract without penalty. This is why several people have recently moved away from Sky and BT penalty free mid contract.
Choice is yours if yout don't mind the full 12 month contract or want some freedom to potentially get out and take up a deal with another ISP should price hikes happen.
ip cameras done, (easiest router yet to set these up on)
admin layout is very straightforward to use
£200 reward card claimed
so far so good
All working now, really easy set up. Claimed my £200 reward card. I'm about to pay the line rental in advance which saves another 10%. If all the cashback works, it will cost me £35.07 for the year!
I was getting 3 Mbps with plusnet adsl. Now getting 40Mbps :smiley:
Have you left it for a while? It could have expired?
i tried out the range of the wifi range yesterday on the hh6 and its alot better range than the sky q hub that i currently have, ive split the signal 2.4ghz and 5ghz in the admin.
i'll know for sure if its any good once i setup the ddns, and port forwarding for my ip cameras.
All this talk about the HH got me thinking though. I've been told on several occasions that the gear is pretty rubbish, but I'm not THAT technically minded to understand the ins and outs of how it all works and WHY its so bad.
What would you recommend doing (I admit I could scroll through these 30 pages but its a lot of info to try and sift through!).
Having been with them previously, I used to find more often than not my NAT settings would default to strict or moderate, and very rarely open. I would sometimes get this "Can't locate a Toredo IP" error also when testing multiplayer settings on the XB1.
Are any of the above actual issues with the hardware?
The £200 voucher has been claimed and an email confirmation has been received. Simple process to claim.
1571 service has now been added via online account. Contacted TCB with that order ref, just in case it could hinder the initial cashback claim. There was a note on TCB about informing them of order changes. Although this is really a separate order. No changes were made from the initial order being placed to the service becoming active.
Only issue with the BT Smart Hub is it only has 3 channels for 2.4GHz and they are rather crowded in the neighbourhood.
I set up the BT HH5 they were using with their plusnet service as an access point upstairs connected via homeplugs. The following are useful if you need to do something similar:
https://community.bt.com/t5/Connected-Devices-Other/Re-Extending-wifi-signal-of-hh5-using-a-hh3/m-p/1609883#M121053
Connect two BT Hubs together as access point youtube video
I made the SSID names the same for the HH6 and HH5 with separate ones for 2.4GHz and 5GHz. That way my parents won't have to keep manually connecting around the house if they wander and wifi at the same time :smiley:
https://www.vouchers.bt.com/claim-my-reward/
but dont try it until after your broadband is up and running
PPPoE, VLAN id 101, username [email protected], password BT.”
Suppose I need to phone by for a user and password.
No brainer really, thanks OP. Appreciated.
This deal could be alot of hassle but if everything goes ok then it really is the best price by far for fibre.
Hopefully get back online tomorrow via infinity and try to claim the £200 reward card.
People were in and the doorbell wasn't rung. And yes, the doorbell is fully functional.
Deliveries should be signed for.
I've sent a complaint to Parcel Force and also notified BT.
Or you can go via the official complaint procedure:- https://www.bt.com/help/home/complaints.html
I know from following an isp forum that the previous BT CEO was very hot on resolving genuine complaints and I gather the current one is similar:- https://www.theguardian.com/money/2016/sep/18/customer-complaint-ceo-better-than-customer-services would help if you are clear and concise and provide sufficient details to identify your order.
My personal experience of ofcom was they were worse than absolutely useless when my ISP went bust and an ISP took over my phoneline's adsl tag for a month and refused to provide a MAC or any internet access unless I paid them for a long, overpriced contract with them, effectively hijacking my line and preventing me getting internet access for over a month until they ceased my connection.
Ofcom recorded complaints then make the polls for accurate representation of its figures - why Vodafone in mobile telco keeps winning the losing trophy.
The same team deal with complaints via Ofcom or CEO office. Might as well record a official complaint - as Orange Broadband, EE & now Vodafone (this year) have announced thousands of new UK jobs this year, complaints with Ofcom work, telcos take notice - as I said whatever route you take it ends up at the same team, but via Ofcom is extra bite if you need to go to ADR.
What we do not do
We are not responsible for regulating disputes between you and your telecoms provider;
CEO's office is the only way to get any sense out of BT - they have a separate team in the call centre just dealing with CEO complaints because of the sheer volume of them now.
If there were charges it would tell you how much in the letter, so what you've received is what you want, it means your order to take over your old account is going through.
Ignore BT CEO office, or else they get no bad points against them versus Ofcom, and they deserve every %
It states "If we haven't heard from you by 2PM on 29/03 we will assume you no longer want the phone service at this address on this number. We will then end your contract, allow the transfer of the line to the other customer and forward your final bill within 7 days.
If that is in fact true, then what a load of crap the customer service advisor was speaking, telling me I still had to give them 30 days notice, despite being out of contract!
What a shambles of a company at the point of ordering, at least other companies mess up when you actually are in contract!
or email the CEO..
Are you under contract elsewhere or something?
Equipment due to me on 29th, and activation on the 30th, so it all "Seems" to be going OK.
Not had anything through the door or contact from customer services regarding my existing account (I am a BT customer, outside of my contract terms) which I found odd.
Just hoping they close my account as soon as the new one activates and I just have a final bill to pay...
I see this morning BT have been hit with a 40mil fine for open reach not activating lines within a timescale.
Net it's going to be harder to get that reward card off them now :smirk:
Why else does it show 'Free until July 31st' or available 'from free' ?
what I meant was,normally when you buy a TV,the sellers send your details to TV License and they will then start sending TV license demand letters to your door with your name,so I was wondering if buying this BT TV box that comes with this broadband deal have the same effect? I really don't care for it,it's just the cashback that comes with it that i want.
I don't watch TV so I don't pay for the license and never received a letter.
Free SD for three months if you sign up.
Not sure if this commits you to pay for the other 9 on a 12 month contract.
ordered on 17th with 160 TCB and 200 card.
22nd overseas call centre some thing wrong order cancelled.
22nd again person 2 overseas Ist person was wrong new order placed.
23 I phoned as both orders showing cancelled online.UK call centre they told me there is a case officer who will phone me 24th.
24th case officer(anoksha) there is a line cease order by nowtv(my current provider) so order cannot go ahead but 17th order is still in the system and if I get cease order lifted by nowtv and this will go through.
24th phoned nowtv twice they said that there is no cease on line.and they are not allowed to withold line from other provider.
24th phoned BT this time steve uk customer service who understood everything ,said he can not see a cease on the line now and there is a scheduled call by order team on 25 th and I should tell her to refresh the order and will not change order number or order date but go live date may change.
25th received a phone call from (anoksha again) that if cease is lifted She will place a new phone order but when told about steve and her own call yesterday that original order is still there.she said no it has been too long in system and cancelled.
So I asked about bt reward card and TCB.She obviously did not know about TCB but said probably I wont be eligible for bt card as this will be a phone order now and not online.
So I cancelled everything with bt ordered after wasting so many days
Is there an email to senior management where I can send this whole story.
Nothing yet, they just checked before 10pm, from Tues, strange Live Chat said it was takeover. Word from Sky or BT yet.
So if you left 6 months ago, I don't see any problems.
I don't use TV so don't want getting bomered with TV liecende letters.
I have no interest in BT TV,just thinking to add it so I can get more cashback to reduce the overal cost.
anyone knows?
also can I apply if I've been a BT broadband customer 6 months ago? (switched to a differenet provider 6 months ago)
thanks!
Will wait and see, dude at Sky said new quarter starts in April and new deals will happen then, Sky have got until 14:00 on the 3rd April to keep my custom.
Still at least they will keep the Mail offers up, handy when 12 months are up :smiley:
Bring back Buzby! :laughing:
You really should go to college - customer 'disservice'! I don't blame the staff, I blame BT - the training must be very poor, then 'there's a headset', 'you'll be alright mate'.
You be able to add it later after activation ? Just call and ask the day it activates.
I'm assured everything is fine, but no letters or emails from either party is concerning.
Sky will call you with offers, or after disconnecting the 'come back to us letters start' hold off long enough and a letter with 60% off appears :wink:
I will defo give the email a proper read, BT service at that address ended on billing date so await a final (incorrect) bill no doubt. May take the HH5 to mine and flash it as the Sky £64 deal is a SR102, but they run fine there as Wifi is only used on the same level, and even with Sky on Demand catch-up it's 3 metres from the Sky hub.
I flashed my HH5 before and run on Sky BB until I got the Q Hub in Dec. Gave the YV box away to someone, need to source a cheap one now as Sky TV is getting 30 days notice soon as it's mainly catch up, BBC News & Sport they watch. Might even consider Freesat box as Eurosport is free, 6-7 weeks to research/plan. BT Sports/half price Sky is costing them a fortune, even more upcoming now BT binned and half price Sky ending.
Freesat (including catch up) or YV...hmmmm
Last night I gave 30 days notice to cancel my current BT Sports on Sky, so that cancelation is now under way.
Just hope that with it being on same BT login that it doesn't flag as not being a new customer!? Topcashback has tracked and it shows all order details as 'taking over line' for the broadband and phone line.
I just wonder, will this auto cancel my cuttent monthly costs for broadband and phone or will I have to call to cancel? Hopefully cancels itself and I get a 'sorry your leaving BT' letter for that account number.
Nothing's ever easy, but hope this works out ok!? Still can't see where I can get the entertainment added for £3 a month (half price offer that was there on order), may have missed the boat on that part. Hopefully the switchover goes through OK. I haven't had any emails to tell me my current line has had a transfer request and it is supposed to happen in 9 days. Can't really call them incase it all gets rumbled and I totally lose out.
Thoughts from any of experts or people in the know how or what to expect??
Here's a clip from a BT email I received.
Hello,
We're sorry you no longer need your BT equipment.
If you've already sent your equipment back to us, you can ignore this email. We must still be processing the return in our warehouse.
If you haven't, and want to help us become a greener company and protect the environment, you can follow the instructions below to send it back for recycling. Many of our customers choose to do this.
I'm still using my youview+ box to record TV and I flashed my BT hub with openwrt and use it to connect to sky adsl, as the BT hub wifi is way better than that on my lousy sky router.
They sent a blue plastic returns bag which has no tracking or id on. Never bothered sending it back and have not heard since.
I moved BT to Sky £64 deal on someone's 2 months early due to April 2nd charges - BT are asking for the hub back (which is no problem)
1. How long was it before your current ISP contacted you about leaving for BT.
B. When BT put prices again before the 12 months are up and you can leave, will BT charge for the equipment as per the T&C.
We offer online exclusive rewards at certain times to new BT customers ordering BT Broadband and/or BT Mobile on bt.com. Please visit www.bt.com/claimmyreward to learn more. If you are eligible for Broadband rewards yourll need your BT ID to claim and will need to wait for your service to be up and running before you claim. If you are eligible for Mobile rewards you'll need your order number to claim and will need to wait until your product is set up and 14 days to claim.
I sort of wish I had added the £3 entertainment pack as could have put the BT in my bedroom and made use of it more. But hey ho, all in all not too bad a deal.
When do we register the Mastercard part? Now or after setup?
In fairness £310+ cashback & reward card is till good value, just less than this thread.
Starter TV only allows BT Sports on the YV Mini box over your BT BB, or using it on any other person BT broadband with TV activated on that BB account. The £5 versions allow you to watch anywhere (app/online) including the option for Sky (£6 last year with BT BB ? from £20/1?). I don't care for losing BT Sports if they try to up the price, I'll negotiate a discount if they put it up or consider leaving esp if Quidco/MasterCard get messed up and unpaid by the date of increase - which will be a shame to lose cheap fibre but I'm not going to get messed about with.
the £200 gift card mentioned is not available anymore and is reduced to just £150.
BT greed strikes again.
cold.
My reading (glad others read the same) was paying £10 connection and BT Sports says that it is 'free during minimum contract'. TV minimum contract is 12 months. So BT Sports free for 12 months.
Did seem a no brainier as I remember a year ago considering the same, but opted to pay £5 a month to keep it clean and add it to Sky instead. Now I believe they are putting up to £7.50 a month so not worth the conviniance.
The only thing I'm unsure of is if I can use the BT App for free or not having selected Starter. With the Sky option I can use the App and also got a email message from BT saying 'Watch BT Sport on the App and online while you wait for BT TV'
So unsure if that means, as it says, just whilst waiting or a reminder I can watch that way!?
Can you confirm your exchange is on this Sky LLU list https://www.samknows.com/broadband/llu/exchanges/sky?status=2 thanks :smiley:
"The following services are available in your location:
BT Wholesale ADSL
BT Wholesale ADSL Max
BT Wholesale WBC (21CN)
Origin Broadband
TalkTalk (CPW) LLU
Sky Broadband
Please select the options on the left for more information about broadband availability at your location."
It shows 2 accounts as the BT Sport through EE created a BT ID
woods for the tress...woods for the trees....
But I'm quite happy to negotiate a further discount for removal of BT Sports because I and others will not be paying £3.50 more if BT increase it from free to £3.50, I mean a further minimum discount of £5 for removal of services(BT Sport) or we leave penalty free is a fair deal for all :laughing::smiley::smile::laughing::laughing:
We ALL signed up for FREE BT Sports with a FREE YV Mini box at £0 a month on starter TV for one off £10 activation fee :wink:
It costs £3.50 on the order confirmation unless you have Total Entertainment or Entertainment Max.
So are you confirming we get notification from BT 30 days before 1st August, and at £3.50 - do you have a BT source for this ? The only notification is of price changes is call charges - April 2nd - in the order process :smiley:
"12 months TV Contract £0 + activation fee" (£10) = FREE BT Sports as per here "BT TV Packages for BT Infinity Broadband" http://bt.custhelp.com/app/answers/detail/c/348/a_id/52653
We have all ordered free YV mini box with a £10 activation fee and 12 months BT TV including BT Sports for £0 for 12 months :smile:
The only exception is Total Entertainment and Entertainment Max, it remains free on only those 2 packages.
Foxy Broadband . com lol, much prefer the bingo advert myself (as annoying as it is!)
Can you put the postcode/details in here and tell us what LLU providers come up ? is Sky on it ?
https://www.samknows.com/broadband/broadband_checker
LLU means Sky, TitTalk, Vodafone etc have their own hardware at the exchange you connect to, it means they don't resell BT Wholesale products. Can you elaborate on the letter info mate ? We might get plenty customers out of contract and on better deals :wink:
I cant see Sky selling its own LLU network off, but old o2 & Sky Connect 'BT Wholesale' customers sound like they are being sold off, if you could explain the letters it would help clarify if Sky LLU broadband has been sold (possible given the Sky/Murdoch bid) or if it is just BT Wholesale provided SKY products that are being taken over. Thanks !
Many thanks, found some details here if anyone else is interested.
http://bt.custhelp.com/app/answers/detail/a_id/51940/~/whats-the-difference-between-the-bt-hubs%3F
Not sure how the date works out as no BT OpenReach engineer needed, same company transfer so yes they probably did just take the end date of the current minimum term. Today one of the Sky £64 transfers went through today for someone I sorted & the BT OR engineer confirmed that it was a transfer from BT (with current landline number transfer) at the exchange but Sky had put through a new (£20 charge) line, he was most miffed at Sky as he came several miles from the exchange he had been at before hand to say hi and bye after the one minute conversation to go back to the exchange to swap wires over lol Sky was live within 15 mins. I now just need to check their BT Sports sub in a few day that was with the original LR & BB order as they left 3 months early re: April 2nd price rise.
Will ask them to check if still BT Sports still on Sky platform tomorrow (allow BT system a overnight to catch up with LR/BB disconnection). I do know however they paid £6 a month BT Sports (including HD I think) and it included app/online (they used it in hospital several times) on a reduced broadband deal with Line Rental paid in advance, sure it was £16 a month which was better than the £21 a month previous BT Sports charge on Sky as standalone, with no BT BB as they were on a Sky free Broadband & half price line rental for 12 months, which I transferred to BT and everything started a new 12 month minimum including BT Sports, it worked out cheaper & with the £150 Reward MasterCard. Watching that old account BT/Sky BT Sports sub next few days :man::laughing:
BT don't make it easy! This exact deal was £29.99 via BT direct, £28.99 via cashback sites, and browser dependant I saw other variations of things ?? Just as above^
Never simple with communication companies is it! #eyeroll
Edit: Sorry, I logged in to the BT account, still showing LR & BB active - its (discounted) & noted as: Broadband and Calls Unlimited Broadband extra + calls (??) £5.99, BT Sport pack £6 (online/app/Sky) £11.99 a month (with no BT TV) all in. No idea where I got £16 from :laughing: probably thinking about someone else's account I have been doing transfers to/from ? Most probable :wink: Anyway they are back on Sky BB @ £64 and as soon as that account updates will pay the years charges off (emergency/incoming landline only use) so they are a fluffy bunny. They still have sky Sports half price till May. (must give 30 days in April)
Further EDIT: tomorrows BT bill produced today, even say £6 BT S Pack till 23/4, other charges not correct as should be in credit more than stated, will await final bill. HOPELESS, I'm sure BT overcharge everyone hoping people don't notice incorrect charges!
No problem, most welcome :smiley: cant have companies taking the mick out us consumers now can we ? :wink:
Many thanks to @sensiboy for his advice and expert knowledge regarding OFCOM rules and 30 days' notice etc.
Sounds good that I can sit back and let the internet just transfer over. Wonder if that's why it gave me 29th March as earliest setup date!? At first I thought ok 10 days and that it was a coincidence it was the exact date my old contract actually expires. Wonder if the system knew this or just a massive coincidence!?
It's great to have BT Sports on Sky (especially now they have got Boxnation coming)
However at (going up) £7.50 a month and then having to pay an extra £5 if you want it in HD It doesn't warrant £12.50 a month for the privilege.
Would rather not spend £150 for the years privalage and pay £10 for the box and watch free in SD. Plus the extra £30 TopCashBack for adding TV means £20 in my pocket, so a swing of £170
Currently on a 12 month Sports and Movies with 75% Off (pay £30.30 I think) and had £100 credit. So a very good saving this year on TV,Phone and BB.
Also to backup your post below this one. I too chose Starter for TV. Said BT Sports free for term of minimum contract and just a £10 one off fee. Guessing I can still access on App also. So everyone may as well take the box if wanting BT Sports.
Something is going on though as Starter works out free for current customers with £50 bill credit & Entertainment Plus is half price (as is Entertainment Starter for new customers) & new BT BB customers have to pay full £10 a month for Entertainment Plus - BT are getting the the TV numbers up for sure...?
As for all these BT Sport queries above, it confused me tbh.
I actually want the sport pack, and I don't mind paying for it considering the ridiculously low price of this package, however, I couldn't figure out if I was getting it with the TV pack I paid £10 for?
Could have boxed sealed resell value?
I also have a few basic youview boxes? Any use?
BT TV include BT Sport 1, 2, 3 & BT Sport ESPN.
http://bt.custhelp.com/app/answers/detail/c/348/a_id/52653
BT Sport via YouView mini box/Starter TV the price is £0 with £10 one off BT TV activation.
Something can be FREE for 3 months but the price still changes to what it is marked at order later, ie say £5 and in
August after 3 months free it becomes £6 - it does not matter if it was free for X months if it was marked at £5 a month thereafter free period - it is still a price increase on the order agreement.
BT Sport has no price if you choose Starter TV on the order, next page is extras, here is what you will see:
No idea what browser you are using but its not "free for 3 months" then chargeable - its free on BT TV process, there is no option to add it - what you have posted is PREMIUM content - HD, BT SPORTS is free with BT TV, unless you choose a app/sky/online subscription on the first order page ? Or as I stated the browser you are using is showing a different order & option process.
my guess is no, so BT have not told current customers and can't tell new customers we are applying this and you can't leave penalty free.
I love how all these companies bamboozle ya all to think they are right about everything. And people like you fall for it. You need to start researching Ofcom website for a education to protect yourself from ruthless activities and charges.
The only mention of August is here: http://bt.custhelp.com/app/answers/detail/a_id/56087/~/we-are-putting-some-of-our-prices-up%2C-and-improving-your-service
No exact date (only August) or price, that's is not a notification to current customers of BT TV BT Sports, just a intention (that may or not be applied and no customer notifications need be sent) so when the changes go out in notifications loads of previous and new customers of this thread will be free to fly :wink:
Losing several thousands customers due to price rises in comparison with millions who stay is nothing, BT Retail still make 4 months money from you, where as BT Group promotions spent their money - a classic analogy of BT customer service - the left and does not know what the butt from the elbow of the right is doing. But they all look like they are performing well somehow! :laughing:
You can give current customers more than 30 days notice but new customers must be informed from 30 days onward - for instance the April 2nd changes on the bt shop site, it was not there in Jan/Feb for that very reason.
You can't activate a service then tell a customer straight away your rates are going up in 4 months. And not expect them to use their right to leave.
Edit: I left when BT Sport went from free to £5 (or £10 as they were trying to bill me) I gave notice (my issue now was that BT did not backdate the billing period to a five and a half week from me giving notice and the 30 day notification from me - they billed me 2 months and equipment charges when I wanted to return it and they said 'no, we don't charge you anyway' and they did!)
If BT Sports (Esp free on BT TV platform) is part of your BB/L order then it is bundled - if any cost of any 3 rise or call charges you can cancel all services like I did 2015 - BT will argue blue murder you can't but you can - call Ofcom and tell them BT ain't complying with Regulations and Conditions of price rises.
Any mid contract price rise entitles a 'detriment' when bundled together - so if you order Sky BT/online Sports they can't tell you the price does not let you out the full contract if all are taken out at the same time. They can just cancel the BT Sport sky/app/online part if it is added AFTER the bundled order)
If BT Sports or Entertainment Starter costs rise for me in August it's 30 days notice back to them. Fixed price means fixed price, detriment means detrimental.
Phew, well done those who scraped it in just before :man:
I think your Sky sub will sit on the old account number unless cancelled seperate - just watch it does not go up with no discount due to the unlinked products that gives discount.
But then you don't need Sky sub so if it's does not cancel just phone BT and say this was meant to expire with BB removal. Or call BT Sports and give 30 days notice tomorrow would be my best bet - unless you wanna keep it ?? (Just asking you never know - you might want BT TV and Sky with BT Sport in a different room?)
£3 more gives you Eurosport (oh I hear the brexiteers SEETHING! Haha!!) and Nat Geo etc... it's not many but Sky or Virgin offer no channels for £3 extra really with a L/BB contract costing £5 (like this deal) & never mind BT Sports subs on top with Sky or V.
See above post for channel info for the £6 half price - £3 pack.
Just signed up to Starter for the £150 TCB and then £200 MasterCard offer.
Used same name and address, but different bank details.
Says it recognises a line at address and will supply me with a new number (no issue, hardly ever use phone anyhow)
Says set up for end of month. My current BT (different account) ends end of month too, but I haven't given notice yet.
Do I leave it to change itself.
Contact online and give my notice to leave and keep the end of the month?
Or...do I have to somehow time the dates by 30days of notice, i.e. Change my installation/start date, to 30 days from notifying them to cancel other account?
Really BT should just sponsor the football leagues and get it done and over with.
Don't worry come June/July notification of August charges you will be able to leave with £160 and a £200 Mastercard as it is a bundled contract taken out at the same time and discount is dependant on BT BB but if they raise charges on BT Sport they invalidate their own bundled at order time terms :wink::laughing:http://bt.custhelp.com/app/answers/detail/a_id/56087/~/we-are-putting-some-of-our-prices-up,-and-improving-your-service
BT Sport is free in Starter so if they raise BT Sports (excluding HD/UHD) we are all laughing, the fees on the website are online, app & Sky access charges for BT TV customers wanting access anywhere but home or Sky.
BT TV channel PACKs comparison:
http://bt.custhelp.com/app/answers/detail/c/348/a_id/52653
Anyone else having similar issues?
There are 3 ways to watch BT Sport:
On the Sky Digital Satellite Platform
If you have a Sky box and an active Sky viewing card, you can easily get BT Sport Pack. You don't even need to be a BT customer, but if you do have BT TV then BT Sport Pack is free until 31st July & if you have BT Broadband then BT Sport pack is FREE for 3 months, then just £7.50 a month. Without BT Broadband it is FREE for 3 months, then £22.99 a month.
On BT TV
Watch live sport on BT TV with a BT Infinity or BT Broadband package. And if you can get BT Infinity with BT TV, you can add BT Sport HD for a small monthly fee.
On the BT Sport app and online player
As long as you've got broadband from BT, you can watch BT Sport on your PC, Mac, smartphone or tablet using the app and online player. You'll need to enter your BT ID to start watching.
BT Sport Pack on BT TV and the Sky Digital Satellite Platform
You can have BT Sport simultaneously on BT TV and Sky if you subscribe to both services. This costs £6 a month for the BT Sport Pack.
On BT Mobile
For customers with BT Mobile only, you can watch on your smartphone using the app.
BT Sport Pack is free for all BT TV customers, and it gives you:
All the games from Europe's Elite Club Competition
42 exclusively live Premier League football matches
Live Aviva Premiership Rugby matches
All the season's MotoGP™ races – live and exclusive
Live WTA tennis matches from global tournaments
I read that as it being free if I select BT TV box.
£7.50 if I want it on SKY
Or Free for 3 months and then £5 a month if I just choose online or App!?
Manual intervention of the order can invalidate the cashback.
BT Wholesale ADSL
BT Wholesale ADSL Max
BT Wholesale WBC (21CN) (ADSL2+ folks!)
TalkTalk (CPW) LLU
Sky Broadband
Virgin Media (Cable)
NO FIBRE^
BT Openreach say:
Great news, Superfast fibre is in your area.
Exchange name: Nosey Parkers
You can sign up as a new customer even if you are an existing one. Go through the order and choose all the options as if you are a new customer. He then told me tomorrow to call customer service to cancel my current contract and they can arrange to tag my current landline number to the new account which i have chosen to activate in 31 days (to allow the 30 days notice on current contract).
They can also move my BT Mobile accounts to the new account. I have a copy of the transcript incase i call tomorrow and they tell me otherwise.
Sport by Sky is going up soon.
BT cannot send me any bills as none are available on the system, nor My BT account after login, agent agreed again that does not make sense (and it shows "what you owe £0") on the account. Got to Speak to High Level Complaints again (who made billing date error) when they return Ofcom's new complaint on the same issue after all this time...
I can't believe you can not know a customer is due £200 and not write to them in 14 months from customer last contacting BT (when customer was told you are due as £0) in total now because this has reared it ugly head again because they tried to rejoin 18 months later, what a shambles!
Disgraceful really.
It's crazy that I have gone so far into the process - to the point they want me to describe the property for an engineer to call - without any Yes/No regarding the availability of fiber at my location. I'm sure I didn't get any page or text message regarding this.
LOL Gunna do it again .
I have a bt sport account which is through EE free for 6 months with my contract.
I have signed up for this and used my usual email, which when i log onto the app, it has 2 accounts to switch from.
im hoping this doesnt class me as a customer! Will this effect my mastercard claim?
Fill out a few details, in a couple of days they sort it. Think as a plus member they match + 5%.
Also do I need to use different email address etc?
Also is it possible to keep the existing landline number doing this?
However, I ordered via the TCB website, hoping to get that extra get the extra cashback plus the £200 mastercard. Sweet!
TalkTalk can stop a transfer, as can any provider, to stop mistakes happening, so TalkTalk do have the ability to help TheDodger if they choose to, although it's in their interest to not be helpful if they retain a customer.
All I'm paying is £12.50 per month for bband and line rental, plus tv with sports and amc. Didnt have to haggle, just said I couldn't afford £40+ per month and they made the offer for another 12 months
The vouchers are still available, for orders made before midnight tonight.
So when you leave a provider your line is technically dead with no speed as such
Sky is offering unlimited broadband for £18.99 with £100 MasterCard and possible £60 Topcashback (can be upped to £70 against quidco). Looks like a good option for those with bt and not worried about the speed...
a year from now when i prob move again, they just down the speed back to 38mb or would it stay at 52mbps ?
I called to say I wanted this deal and was told that infinity 1 isn't available in my area, only infinity 2. Does thay sound right to anyone in the know? As it sounds like nonsense to me with it being the same fiber cable just different billing packages. Thought I'd ask for a more knowledgeable answer before calling and trying my luck with a different call centre agent.
Thank you
How is BT at error ? TheDodger is a TalkTalk customer, BT are hardly going to block a customer joining them.
I will advise what happens once the order is confirmed.
£29.99 x 12 = £359.88 + £59.99 activation + £10.00 TV activation = £429.87.
£200 gift card and £160 Quidco
End result £69.87 / 12 = £5.82/ month
So am i right in saying, use that to pay off your line rental, £160 cash back - effectively you are paid £40 to have broadband?
Also is that straight forward to do? I asked on chat and they said you couldnt do it?
bt.com/claimmyreward
From there, you enter the details, once your line has been activated.
You can then, when you receive the pre-paid card, use it to pay off the line rental in one go... But, you will then need to continue to pay the broadband part seperately...
Also can you put this against the monthly payments, if so how do you do it...
Sorry Newbie!
Account is in my name with joint bank account details.
Would I;
1. Go online and give them 30 days notice to leave (just tell guy I'm keeping line and moving to Sky?
2. Then go through TopCashBack and do the deal and create new account under girlfriends name? (assuming can't use my name again?
3. Would I then have to use girlfriends bank details to pay? (Would it flag using same joint account details for payment? Or if I used my own personnel bank details it would recognise me or the fact it's her account name and different name on card?)
4. What date would I select as the instilation/takeover date? Would I need to time the dates to be 30 days? Or do as soon as possible?
Sorry for the detailed questions, but time is running out on deal and would like a good deal. Bt (on my current account) offers me 18months at £31.99 which is for landline and infinity 1 with weekend calls. But this is better deal.
Just want the cleanest easiest way of doing it.
Would prefer bank details to be either mine or joint as she worries about direct debits from her account so price of mind for her.
Hope someone can give me the answers to what I have put. Thanks so much in advance, been a long night shift so hopefully when I reawaken around 7-8pm I can go straight into setting this up.
Thanks
( I contacted Ofcom to lodge the complaint and the young lady was a liar and repeatedly did so even when I was correcting her. Ended up lodging a complaint against her for lies, misleading and giving repeated incorrect information, and the guy I spoke to the second time who took complaint sent it on to BT to correct their earlier errors, that young lady head is going to roll for unprofessionalism - I had to even keep reminding her to stop interrupting and listen to me before responding as a public servant with CORRECT information, still she carried on, quoting wrong legislation & Ofcom Regulations & Conditions and making a fool of herself and bring Ofcom into disrepute - she even denied EVER Ofcom even take complaints and give ref numbers let alone send them on. Farce. Perhaps the Scottish accent she made a incorrect judgement of no intelligence/education or it was xenophobic. That was far worse than calling BT and she is a telecom regulator employee)
But, I've done a search on my exchange, and I am unable to get Infinity now, as it's apparently over subscribed... WTF.
Not happy with this. Only saving grace, would be if a better deal comes tomorrow... But I somehow doubt that :disappointed:
Do I then have to sign up to BT again under a different name and/or bank account details?
I have a shared account for bills so would prefer this?
Thanks for help thus far.
Ordered, TCB has tracked too.
Thanks OP.
I am out of contract with them and they are trying to make me give a 30 day period of notice but I am going to sign up with new details off the advice of other members and just let the line be taken over by new account.
What's best option for existing customer? Or do I have to leave and come back in 12months? Heard Sky ain't too great for broadband!?
I'd be happy taking this up with any other provider but BT don't deserve any money from me the amount they've messed me about both personally and commercially. They need to get their house in order.
I placed order last friday, cashback tracked on quidco etc. Today I created BT account, to find out that I have already 2nd account with them under same email. I placed and canceled order back in 2015, using same email, but i didnt think they keep my account and not delete it until request... I never been their customer but have now 2 accounts, one invalid and new one with this deal order placed... I didnt remembered which mail I used, and didnt check it (fool..). I thinked i used my primary one but found out today I used same for new order.. What do you think I should do? Master card with 200 is for "new" customer only same as quidco cashback... Theoretically I never become their customers, but I'm afraid to stay with nothing from rewards and pay in full...
I checked now and it looks like its allowing me to place new order (under wife name with new email) using same landline phone number. Should I cancel this and place 2nd order with new email to be safe? Would they not have any problems about line taking over for same phone number?
BT tried to get in touch today but was unavailable all day, I'll call them tomorrow.
Just need to ring Virgin and cancel with them now
They don't offer the speed guarantee like BT and SKY do, so you cant leave without paying their exit fee...I think £20 is fair for a 70mb.
I hope I haven't missed this earlier in the thread. I am currently with Virgin media out of contract, I believe that i still need to give 30 days notification to leave. I would like to go for this deal but keep my existing telephone number. Would I just order this deal to start on the day my Virgin contract would end?
Do BT arrange for the transfer of the number? Or should I inform Virgin that I will move to BT. When I moved from Talk Talk to Virgin there was an option to arrange the move and the closing of my contract was all handled by Virgin and the number transferred across.
If anyone could advise I would appreciate it.
Many thanks all!
Cheers!
https://www.openreach.co.uk/orpg/home/products/llu/llu.do
Things never do go smoothly with BT.
Why request a new line when you have one ? just take it over.
It's not complicated to do this, don't contact BT, place the new order and that is it.
Your old account is closed down when your new account is activated, you'll be without internet for a matter of minutes, if any.
Deal would be good, but it's quite disappointing they're not providing it here
They try to catch you out with all sorts.
The offer they just handed me is not up to scratch and they try win you over by saying "you save £59.99" by not having to re-activate etc... when in reality, there is lots to be saved if you can really be bothered to go the extra mile.
The new order will create a new direct debit setup.
The equipment on the old account is yours to keep, you don't even have to swap it if you don't want, most likely you have a hub 5 and the new order will send you a smart hub, both will work fine.
You're over complicating things, place the order and be done, you do not have to contact them unless you have BT Sport on Sky, as that is a standalone product and would remain active once the old account is taken over.
It takes all the hassle out of starting fresh, but it still feels like I am getting a rough deal here compared to new sign ups...
I know I am out of contract, but not telling them I am leaving could cause potential hazards surely as I am still using their gear etc?
I could always try it but I fear TCB or Quidco may see it as if I'm cheating the system...
Forget about the old account, just create the new one and ignore the letter that will be sent saying 'Another person has told us they're taken services at your property etc'
You ignore it because it's correct, you are that other person taking over your own line :smiley:
If you are buying a BT mobile SIM and any other extras you will get more cashback...but you probably don't need a SIM/Mobile contract.
So if you're just looking to get broadband, its better to take out the TV starter package through Quidco.
Been with them for nearly 2 years, currently out of contract and one advisor told me over the weekend that I should advise that I wish to cancel, wait 48 hours and then purchase as a new customer.
I am now being told by another advisor that I have to wait 30 days and that the other person "wrongly informed" me.
Not going out without a fight here but it looks like I'm gonna miss out.
Online and on-phone customer service are a joke, didn't know anything about their services and what can and can't be done...alot of stuttering...Asked 2 simple questions and got transferred to 5 different people ( 5th person just sighed and cut me off over the phone, after listening to what I had been told and what I wanted to do next - which was to downgrade the package)...If this is what their customer is service is like for those who are not in contract yet, I can't imagine the stress people go through that are in contract already lol...Time to cancel.
Can you use TCB or Quidco to get additional reduction?
I did a live chat, a phone call and another live chat . They said to cancel and re-order in order to get the TV package.
I went on a chat and asked them how long it will take if cancelled before I can re-order...at which point they cancelled it and said 48 hours....by which time the £200 mastercard deal expires.
My advice, just accept taking less cashback, its not worth the headache to change.
I have placed the order again but their customer service say it might not track correctly or be cancelled as a duplicate.
I've spoken to a "manager/supervisor", they werent much help, advised me now that it was in the process of cancellation that I should create a new account and try to order again tomorrow...but they weren't even sure that would work. :disappointed:
The key is to look for the Red and purple icons below.
Is it possible to use MSE offer i.e. £200 master card + 50 cash back as well as the quidco offer? If so how do I do it? Only asking cus I took the sky fibre offer about 12months ago and got to the basket then opened quidco up and went to sky and found the basket still had my order in. Proceeded and found the cash back tracked and they paid out few month later. Will this work with this, has anyone tried it or is it a cookie/tracker block thing?
Many thanks for any info
So I've ordered this now - to be active then.
Go for it :smile:
Also does anyone know why when you select starter tv option the infinity 2 speed drops to 56mb?
You could go through the order process to that part without completing it.
Just wondering whether I need to do this for my parents. They received the same email about phone line only. Yet they are moving phone and BB to BT. Thanks.
I also found this:
https://www.cable.co.uk/compare/bt-infinity/
So could potentially earn:
1. £200 mastercard: How do we use this to cover the bill?
2. £50 referral from cable.co.uk : Get a cheque, fill-in BT CB form stating you seen the offer from cable.co.uk (Ask BT chat for cashback link) once line is active.
3. £160 TCB or QC : Will they honour the deal if we claim the £50? They mention the reward card only but I was assuming that the £50 claim is coming direct from BT so it shouldn't affect TCB or QC, right?
OpenReach bought a large batch of "blocks" (for the exchange racks) with a new (cheaper) design, which one of their engineers says are fundamentally flawed and don't secure the connection cable correctly (particularly with the current tool they're provided with). BT are apparently evaluating legal action against the supplier.
The symptom of this loose connection will be thousands of dropped packets ("FEC errors") on the line. I couldn't see from my router, but ISP should in theory be able to see them - though Sky were crap and denied any issue until I forced them to send an OpenReach tech. Engineer suspected the issue before even ran line test - apparently sees it every single day and is nationwide issue.
The issue can start any time work is done at the exchange - engineer accidentally nudges an existing cable while installing a new one, connector fails to hold it securely so line starts experiencing FEC errors. Hope that's helpful for someone.
I think its safe to say because people are transferring services from a old account to a new one they have barred such even though the option is still on the website it bars it, they cant do that its a legitimate new order/transfer at the same address, but they have. Seems like anyone affected needs to call Ofcom and lodge a complaint against BT practice that's has started since this deal was posted. Its not in BT's right to refuse a new order where the old customer is on BT, and the new tenant wants to join BT with or without a number transfer. DODGY BT as ever.
http://bt.custhelp.com/app/answers/detail/a_id/41530/~/i-need-to-change-the-bt-account-details-as-im-separating-from-my-partner
If you're splitting from a partner you live with, we treat each person as a separate customer. (At the moment the account may be in just one person's name, although you both used the service.)
If the account holder is moving out, we class the person who is taking over the line as a new customer. This means we can't just transfer the existing account to a different name.
If the person moving out isn't keeping their number, then the new customer can request to keep the number (if it still works).
Please tell us about any changes by calling 0800 800 150
I am having the same problem as Need2know7 and Urzrkymn where it is trying to charge me -£6,659.98 for the total monthly charges. After being 'redirected to complete the order' the price of the Unlimited Infinity is £29.49 rather than £28.99 as well. Has anyone managed to get to the bottom of this? I have tried contacting BT but they can only suggest ringing a number to order but obviously I won't get cashback this way. This is a new line order as well, not sure if that is making a difference.
The only thing i haven't tried is signing up through mobile data, i will try this tomorrow as my signal is hit and miss at home
Ok i did all that but it's telling me they're giving me a new phone number, i need to keep my existing landline number which i believe can be done but not sure how. Would i be best placing the order and getting my partner to call them explaining she would like to keep the existing landline number?
Are you using the same Surname ? partners Maiden name try that
PS) Try using mobile data/wifi from another source, it may be tracking your IP/account - which you would hope not, legitimate you could be transferring the line between flatshare tenants
Alternative: Select NO, input postcode press continue &:
Existing phone line at this address
Good news we've found an existing service at this address that we can easily takeover and activate for you! This is the easiest way to start a new service with BT.
Or you can choose to get an additional line installed, you'll need an engineer visit.
Do you want to use the existing phone line?
Yes
We'll contact the current owner of the line, transfer it to you and give you a new phone number. A connection charge may apply.
BUT: NO CONNECTION CHARGE just a new number, I went through to order page and:
Connection, Activation & Delivery (including discounts)
£60.00
Infinity activation fee
This is the charge for activating your Infinity.
TV activation fee
This is the charge for activating your TV.
Delivery charge
This is the charge for the delivery of your equipment.
£9.99
BT Smart Hub
Find out more
The BT Smart Hub is our brand new, best ever Hub. Packed full of intelligent features, it gives a super-powerful Wi-Fi signal.
£0.00
YouView box from BT
Your YouView box gives you HD Freeview which you can pause or rewind as well as access to amazing entertainment on demand and free catch-up TV. You won't be able to record with this box
£0.00
Change
Self-install your set-top box with a cable
We'll post you a free 10m Ethernet cable and clear set-up instructions.
£0.00
Total
One-off charges
£69.99
Monthly cost including any offers
£29.99
Please choose one of our existing customer packages from the list below."??
Go to Quidco/TCB - click through to BT (green EXCLUSIVE button on Quidco BT page top line that says £160)
Select £28.99 deal, add TV Starter for £10 one off fee, select extras, then next page is:
Progress your order
Do you have a working landline with BT or another company?
Yes, I have a working phone number
Phone number *
Postcode *
(##)I confirm I’m the account holder or have their permission to continue *
Select YES I have a working phone number, then:
Enter current number, enter postcode, TICK ^##
Baby I'm your MAN! :wink:
:laughing:
(pedantically even when I follow a link on cashback sites I click back to the cashback page tab and screenshot & Paint "your visit has been recorded" - its all about being proactive to prove others mistakes or idiotic understandings of their product/s & procedures :laughing: )
Email says-
We're sorry to hear you're moving your landline service.
Another service provider has told us that you're moving your phone service to them.
Your phone service will transfer automatically on 3rd April 2017 and will result in the cancellation of your phone contract.
• If you're also moving your broadband service - (we've not got confirmation of this yet) this should happen on the date set out above and will result in the cancellation of your Plusnet account - we'll send you another email with further details if this is the case
• If you're not moving your broadband service - we'll continue to supply your broadband and any other services you have with us after this date
But call +Net and confirm all services are transferring, its their error in the email so pull them up on it as a final bye bye, it also would be easy for anyone older or vulnerable to be confused that their email says line only, if you don't report it it may never change (but knowing BT Group of companies including +Net it will never change!) but if anything you get reassurance & good karma for trying to correct their idiotic email :smiley:
Quidco you must click on the £160 top line green "EXCLUSIVE" tab from the BT Quidco page or via TCB make a claim to match Quidco's £160 :smiley:
I've got a switch over date from BT of the 31st March, but not had anything from PlusNet yet.
I wasn't interested in BT's TV service, but for £0.00 per month, a one off fee of £10, but extra TCB, I took it.
The TCB has indeed tracked at the higher amount (£150) and I just hope they pay out.
If you are still in your minimum term and you mean fees from that, give 30 days notice of disconnection as prices for calls rise on 2nd April and then place new order (with or without landline number being transferred to new account).
Would it be allowed to transfer BB to friend/relative's new account?
So BT are making customers take a triple package as I mentioned earlier...TV or sim with LR/BB I don't think Ofcom will be happy with BT abusing it's already monopoly position to bump its mobile/tv subscriber figures up. Are BT looking to sell themselves in the near future? seems very likely now...get them figures (and assumed potential revenue sources) up & upsell customers extras on them - BT Sports comes to mind for TV, as does family sims for mobile :man:
Hmmmm... :man: I'm watching you BT! :man:
sorted :smiley:
not good !
Maybe Windows 10 issue/a update not came through yet ?
PS) theirs :wink:
yes i'm logged out and cleared cookies.
no im using my sky broadband
what a pain in the ****. maybe bt have clocked on how good this deal is and is trying to screw me over!
The monthly cost, for Infinity Unlimited fibre plus phone plus free starter TV, is: (£69.99 one off + £28.99 x 12 - £200 mastercard - £160 quidco) / 12, i.e. princely sum of..... £4.83 per month!! :sunglasses:
I thought the £15 per month Virgin fibre/tv/phone deal plus net initial credit of £35 a little while ago was amazing...
Do you guys think that BT really knew they are offering all that for £57.87 per year? Shirley shom mistake??
if it helps im a bt mobile customer and am using quidco?
Seaniboy: Thank you for your confirmation of that sir. Can you try the windows 10 Microsoft Edge browser please, I shall be right here awaiting your further input & help and assistance :smiley:
edit 14:40 - just tried using edge browser. same issues. SHAMBLES website
im on windows 10 and tried both firefox and opera with no success. shambles the BT website!!
( :laughing: )
I did click on the green link next to the £160 so hopefully it'll track higher later once confirmed!
I've already cancelled once as the first time I ordered it didn't track (and I didn't add tv for the extra cash back) and it was a real PITA to get it properly cancelled and reorder so will keep it as is!
I'll raise it with quidco if it doesn't go to £160. My order confirmation states broadband, TV and calls so fingers crossed!
Cheers!
EDIT: strange thing is, they BT sims are not showing the BB sim discount. Clear your browser or use another, seems to be a conflict somewhere as BT site should show the discounted price on a LR/BB order. May well be a local conflict on your browser or the actual BT site.
Further edit: The price it showed for me was £5 for the top and bottom options on my order when they offered it to me, the middle two options seem to have the discount already applied ? Seems to be a BT error, try clear the browser or use a new one anyway, maybe cookies are playing up.
I just done a order via "get deal" and it shows only 2 options on the final "extras" page with loads of other BT services options - it sits between "tv extras" & "broadband extras before asking for address details on the next. I will try via quidco now and update. I'm using Windows 10 Edge browser, device, cookies and browser dependent may show you a different order process ?
Quidco & "get deal" same results, defo a browser or cookies issue - what device/browser are you using ?
[img]
I'm sure changing to EE (or Sky?) narrowband or when I had a second line installed via the PO the OR guy put a fibre mastersocket on the main box (is that standard OR procedure now?) and when I had BT Infinity installed the next OR guy was moaning about coming out when one was already in place, he had no need to be there - perhaps OR now record who has a fibre mastersocket in place ? do OR install as standard now a new fibre mastersocket faceplate on any home visit ? Anyone know ?
I expect when OR sits on its own OR will push for a price rise in LLU connection/disconnections at the exchange to Ofcom as well physically work has to be done at the exchange.
why is there no option to say no sim please?
All other broadband providers normally have their new customer 14-day cancellation period start from when the broadband service goes live (and not from when the order is placed).
The whole idea of a 14 day cancellation period is to allow for the consumer to test drive and evaluate (new buyer satisfaction) their product or service i.e. when it goes live - so sneakily stipulating that the 14-day cancellation period starts from the date the order is placed (rather than from the date the broadband service goes live) is very underhanded and unethical.
Plusnet are likely breaching the new Consumer Contract Law (which superseeds the Distance Selling act), and I shall be escalating to Cisas/Ofcom as soon as Plusnet furnish me with a deadlock letter.
Buyer beware of Plusnet (who are ironically part of BT !)
But I mean't that my minimum term finishes on the 17th, so I told BT to transfer me on the 18th, so really I'll be paying an extra day to plusnet for services before it transfers on the 18th (BT are handling the transfer)
Should be ok I think.
I went for the TV starter bundle (more Quidco) but I don't remember going for any of the sporting offers, trials or otherwise. Reading some of the above, even if I had have, would I have been able to watch the sport today? I'm not being activated until the 31/3.
As I'm still within the 14 day cooling off period (and BT hasn't actually made any progress with my order due to a delay with running in a new line), would there be any problems with cancelling and taking out a new order? I'm reading the T&Cs but would be interested to know if anyone has done this before.
Phone Saturday, won't get charged for leaving and best they could do was £7.50 of fibre unlimited/max.
Tried live chat today and got offered
Sky Fibre Unlimited £12.50
Line rental £18.99
Sky talk anytime extra £8
No activation fee saving £50
£39.49 per month. 12 month contract.
£60 credit then increased to £80
If i had got half price fibre and line rental with £100 credit as another poster got, I would have stayed but looks like i will move.
Also my brother in law is an openreach engineer and i spoke to him and he said it was a no brainer. As my master socket is outside my house (new build) he said that what that does is send the B/B signal to every phone socket in the house and slows it down. He would bypass that and send it to my main socket in the living room.
So if you are in a new build with the socket outside with more than one telephone socket and not as expected speeds, that could be your problem.
I've signed up for this with TV and calls. Quidco is currently tracking at £130 (new infinity and TV) and not £160 (new infinity, calls and TV).
Any ideas if this is likely to increase to £160 later? or could it be because I've currently got a BT phone line?
Thank you
Just keep saying how cheap bt are is all i did and say BT is a bit faster as well.
I may stay with sky because it was proper hassle last time getting tcb and the MasterCard from BT.
From what I understand both companies are part of youview.
Please correct me if i'm wrong but I make the BT deal to be around: £28.99 x 12 month + £60 Installation + £10 TV Starter Pack = £418 - £200 mastercard - £150 TCB = £68 per year or about £6 per month?
Tried calling to edit order for my mums place and they wouldnt do it , no biggie as it was to add TV so i could get extra via quidco but the fact i was on hold 15 mins and she just said we cant edit a live order and we cant guarantee pricing when we can can add it , is not a good sign
Also what guarantee is thier that cashback & rewards will come through , anyone have any experince of this ??
Thiking i might phone sky and see if they can match or better deal as im not liking what im seeing
My own order didnt even track for quidco had to file a manual claim which again aint good.
Anyone able to say deals offered by sky and who offered it ??
Im guessing retentions ??
any help is appreciated
1. At the moment with sse for phone and its in my fathers name he doesn't want to change to bt, so i was thinking get a additional line for use for broadband only as no one would really use the bt phone line for making calls ? Is this possible ?
2. Would i get a new number for the additional line ?
3. What would the costs be for this line? Line rental?
4. I believe a engineer would have to visit ?
5. Would i be able to specify where exactly i would want the new master socket within reason?
So i have been in touch with bt regarding my questions but i would like hear from the other customers . Thanks
I can offer you your Sky Fibre Unlimited for just Half the price i.e. £10 a month for 12 months, thereafter £20/month, thus saving you £10 a month and a massive £120 annually. + I can also offer you your Line rental for Half Price a month for 12 months, thereafter £18.99/month, thus saving you £9.49 a month and a massive £113.88 over a year.
Plus a £100 credit.
But this is still better.
Try online chat they can do a good deal but they say they can't give the Q hub.
I cancelled BT broadband because of the price rise. I now want to get this deal.
When I try to order it, after the page where you put your telephone number and postcode, it redirects to another page for upgrading.... But I'm not upgrading, someone else in my house is trying to take it out in their name!
Thanks to anyone that can help!
Just completed my order and leaving Sky after 18 years and several retention deals !!
Also close the old BT account down: https://community.bt.com/t5/Bills-Packages/How-to-delete-old-BT-account/td-p/1590589
They really should be called British India Telecommunications. Bit off more than they can chew! :laughing:
My router will be in a different room to the tv.
Thanks.
Login to my old BT account "what you owe £0.00" - India idiots.
If you take away the £59 install fee from the £200 you get £141 if you did swap to bt.
they even gave me the new Q hub.
Mine is fibre to the exchange? The last time I had BT Infinity the BT Openreach *cough* engineer he said the street cabinet up the road was upgraded early in the 90's (or 2000's?) to some trial (I'm at the posh end of town) that never got rolled out but technology had moved on and it carried the Fibre equally well so BT did not spend the cash to the cabinet as it was not needed (shame half the copper lines on the same cabinet to my street are as faulty as BT India call centres) I'm just under a mile away as the crow flies. Don't know if he was havering out his butt or a early type of Fibre cable was laid to the street cabinet ? Strange as half the north of the city is on one exchange & fibre is limited to a few hundred homes out of thousands and Virgin have that market nailed - perhaps the costs savings of not needing fibre to the cabinet this end could have been spent up there! But oh no, this is BT :laughing:
^^ Or have I got that all wrong :smirk:
It's been an absolute mare, to think I have to go to them extremes because of online error on BT behalf
Never ever again with BT!
Have you got a corresponding number for ofcom by any chance?
Cheers.
"30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package"
Seriously dude you need read comments before you post
The link I found online led me nowhere.
Your point is irrelevant, I would love to see how you'd react if you had the same confirmation! idiot
my point still stands.
SOME ISSUES would be a discrepancy of a couple of quid a month not thousands
Did you not fully read the post?
My Quidco's tracked after all. I'd been expecting an email to inform me, as is the case with TCB, but my account on Quidco website shows it's tracked safely anyway. #fingersCrossed
I also phoned up sky, and they didn't even bother offering me a deal, as they said they couldn't even get close to what was on offer.
I've gone with this deal for broadband at £23.99 and after £150 mc and £110 tcb it should cost me about £3 a month, if all paid out, which is better than the sky deal on black Friday I was kicking myself for not getting.
Thanks to seaniboy for all his help.
My order is still progressing and I feel at their mercy with no control , know I have to check my bank account everyday to make sure a BT D/D mandate isn't set up wanting to take £6.659.98 + £131.50 for the first payment!
We've left BT twice before and this will be our third and final time. They really shouldn't be taking orders they can't fulfil, never had any problems like this with Sky and it's usually easy to haggle a new deal. Lesson learned.
They both stipulate "New Customers" only but what's their cut off point? Before Sky, my current provider of fibre and phone, my line rental and number was with them - probably about 18 months/2 years back? Would the cashback providers consider that a breach of their new customer conditions?
Thanks.
Never known such a bunch of cowboys like BT..so..I went ahead and placed the order at the stupidly ridiculous 6K + monthly price (as I was told it was an error and it would rectify itself when confirmation emails arrived)
When they did arrive it was still corresponding with the same price plus an added £65 for a new line (even though BT fitted the line 10 months ago)
So....£131.50 set up fees/ ££6.659.98 monthly charge and here's where it got really complicated,
Been on the phone all day to cancel and you guessed it, was passed from pillar to post and every department saying we have no authorization to be able to cancel as it was in transition so now I have to wait for a call from a case manager sometime this or next week to try and resolve this, absolutely livid they can get away with this and basically charge you whatever monthly fee.
@Urzrkymn - Whatever you do don't place order!! or you'll be going through this nightmare I'm about to have
Both info from quidco clearly stating that quidco cashback is on top of 200 rewards. Deal is good in my eyes even without cashaback but cant see why they would decline it. 160 tracked now on my account too.
So the cogs are on motion.
"Cashback users are not eligible for rewards, vouchers or other incentives offered on the retailer site"
To me that sounds like if you go via QuidCo you can't get the reward card, or if you get the reward card you lose out on the cashback...................
A QuidCo representative actually confirms that here
https://www.facebook.com/quidco/posts/10154186602426861
yet people on this page seem to be signing up via QuidCo without hesitation, am I missing something?
These are Quidco T&Cs currently for BT
Cashback will not be paid on products or elements of a package that are already subscribed to
Cashback will not be paid to customers moving home and continuing an existing BT contract
Cashback users are not eligible for rewards, vouchers or other incentives offered on the retailer site
Certain transactions will require you to verify your purchase. To do this please access the form which will appear in your activity within 48 hours of tracking and provide the information requested
Please also see the retailer's standard terms and conditions for purchase as listed on their site
Cashback will not be paid if you cannot complete the order fully online and have to speak to BT directly
Cashback will not be paid in conjunction with any other offer, voucher or discount code unless listed on this page, or with any other discounts such as staff or student discounts
Cashback may not be paid on VAT, delivery, card payment fees, taxes or any other additional charges
So, to confirm, £360 worth of free credit back assuming CB pays correctly and the Reward Card doesn't go missing. Winner.
Plus, can you back date this BT offer so it starts on say 20th June?
Thanks
As it happens im just on the tight rope nAAAAAAaaaaaaaaaagghhww........-
Plusnet contract finishes on 17th April and I was able to arrange BT go live for 18th, happy with that.
He accepted my notice "in light of the recent price changes" and offered me Sky fibre + line rental + eve/weekend calls for £33.49 a month, or line rental + PAYG calls + ADSL for £18.99 + £2/month.
He didn't understand me when I argued I was giving him notice within 30 days of the detrimental price change on 1st March, but said I'd have only £9.75 to pay if I left early.
I got my price change email from Sky on 6th Feb, so they didn't give me 30 days' notice prior to the change.
If I go to BT fibre, how do you avoid being charged for the equipment at the end of 12 months? I've read forum comments where people have been hit for £65 or more for the router etc when they try to leave BT at the end of their initial 12 month contract.
Here, you are saying either/or. I think if they have given you 50 days notice of the price rise and said you must contact us within 30 days, they have fulfilled their obligations. If you then call 10 days before the price you are too late.
"if later than 30 days to the price rise then within the 30 day period leading to that 'financial detriment' price rise date you give them the same 30 day notice of cancellation that the contract is null & void."
In this case they would have failed to give you 30 days notice as they are required to do. The 30 day period will be the 30 days before the price rise.
Note, you can also get £120 cashback with this offer if you go through TCB.
I have order thru TCB, i have 120 pending with them.
When can i expect that money will be available? first time using tcb :P
Strange company...
Standard speedtest:
Beta speedtest:
If you can find cheaper for the same speeds let us know.
Kudo's to those who got it
They said ok just wait 24hrs.
I'm signing up for it tomorrow morning with either Quidco or topcashback for another £100 cash back.
It Ofcom says the 'detriment' - you giving the same 30 days notice back as contract law forces them to do, 1) in the thirty days proceeding the rise or before then when 2) you get your 30 day notice under contract law.
1) Ofcom Regulation - 30 days notice (as per contract law) the actual 'financial' detriment starts 30 days before rise because you return the 30 day notice that you do not accept the financial 'material detriment' from X date.
2) Contract Legislation - no financial change has to happen, just a intention to change ANY part of the contract.
I have resolved 4 accounts this way.
2 means they can change the terms to overrule anything current including how they may raise financial penalties or charges later or its annual price review. You could accept such changes but 1) kicks in when they do later try a financial matter - of 'detriment' by Ofcom Regulation. You give them cancellation when they give a minimum 30 day notice or if later than 30 days to the price rise then within the 30 day period leading to that 'financial detriment' price rise date you give them the same 30 day notice of cancellation that the contract is null & void.
The manager I spoke to @ relations said just place the order and it will rectify the correct charges on receiving the confirmation email of which I'm very reluctant to do in fear of getting in to all sorts of problems, She also said the,d been having problems all day, probably due to the demand.
If you get any joy let me know please.
Part way through the order process I get a loading screen that says 'Redirecting you to another secure area of the BT website to complete your order'
Think they want to pay us £79,919,76 to to sign up LMAO!
I will post if there is anything worth posting.
It's so frustrating as I have tried many times and it still comes up with that ridiculous total monthly charge and I really want the cashback, even spoke to a manager in retentions who advised me to place the order anyway as it will rectify it's self on email confirmation.
The other £50 cashback is instead of Quidco - you won't get both.
I only want Unlimited Infinity 1 and anytime calls (£8.99 extra) so what is my best approach regarding cashback? Is it best to add the Starter TV package (free), even though I'll probably never use it, just to qualify for the extra cashback? £160 ins't it, with Quidco? Doesn't it bump the "One-off Costs" up a tenner though, to £69.99?
Isn't there also an extra £50 to be had from somewhere else too?
Thank people!
Having a right mare with this, I get to the final (place order) page, get the sub breakdown which is correct but at the bottom the figure is £6,659,98 and I am reluctant to place the order.
Any any help gratefully appreciated.
Just spoke to Sky retentions, currently on Fibre Unlimited/unlimited calls, and the best offer I got when mentioning this was £7.50 off my bill and a £50 credit on the account. Is it worth persevering or do I just jump ship and get this deal?
I'd be interested to hear about other peoples recent experiences with dealing with the Sky team...
Apparently the equipment is turning up the day before the activation date, according to the order.
I appreciate it may not be of much use prior to activation. More of a case of missing the delivery and having to go to the local sorting office at a convenient time.
Unless the stated date is really the latest day the equipment will be delivered.
The other, which I just ordered gives you the above deal!!!!!!
So I've got 2 orders
Moved/closed 4 lines no problem this year. :smiley:
When you contact Sky tell them first I have arranged takeover from BT on 27th April and secondly I am giving 30 days notice of termination based on the price charges of 1st April, take control, be polite, keep it short and sweet, decline any offer of 'lets see what we can do" or say then - it has to be X fast for £X a month to match or better BT's offer - can you do that - most will decline further conversation as they cant and process action as asked. Keep a copy of the Live Chat. :smiley:
Can't really beat this for a deal esp if the £160 quidco tracks, it will be 60 odd quid for a year of Unlimited infinity BB.
I going to go on live chat hopefully tomorrow to give them 30 days notice from the 31st of March so my transfer to BT on the 27th April goes without being disconnected from sky before.
if all fails does anyone know how much sky would charge me for early termination of contract? my monthly bill is currently £9.49 (deal) and would owe them 2 months any other charges?
I'm sure it will go fine as seanboy States.
Your saying you can cancel in the 30 days immediately preceding the price rise, even if you have not contacted your provider within 30 days of receiving the price rise email.
Also is Topcashback available?
What they did do though was put me on infinity 1 at £29.99 per month on a 24 month contract which starts tomorrow.
To some that may look like a pretty raw deal but I was paying £53 per month on infinity 2 and now I'm paying £29.99 per month for the next 2 years which is good news to me. Ok I don't get the £200 card but I've still managed a big saving on what I was spending and a big saving on the standard price for the next 2 years.
mine should arrive soon so i'll find out
The site does say "Other exclusions and conditions may apply" but doesn't say what they are. Could exclude other offers like this. Mines only about £20 so not too bothered if I don't get it.
Reckon they'd try and get out of paying £300 in termination fees, £200 voucher and the £100+ cashback!
Have BT confirm this on live chat and send it to your email
TCB have give me £161 (matched quicdo and pound extra)
I have the transcript saved from a conversation with a member of their help team on Tuesday.
Essentially, you need to call up and cancel, but tell them you wish to take up one of the new customer offers. The cancellation should take up to 48 hours. After that you just order online as if you are a new customer.
I haven't done this just yet, but if there are any comebacks, I'll be sending this entire transcript to them!
In the process of renovation so wouldn't need installation for a couple of months.
Just wondering where it says the 30 days/1 month notice for material detriment must run immediately preceding the price rise, in gc9.6 it say they must give one months notice but it doesn't say its the month immediately preceding the price rise.
In order for us to continue to deliver a great experience for all our customers, we need to review our pricing from time to time. Your price change is listed below, and a reminder of how you can make the most of your Sky subscription.
With this email we have also attached information about changes to your Broadband and Talk Terms and Conditions, specifically around our Usage Policy and, if you joined before 1 July 2016, the availability of our Products.
What's Changing...Talk & Line Rental
The price of your Line Rental is increasing on 1 March 2017 by £1.59 a month. This change will show in your March bill.
Our Call Rates are increasing on 1 April 2017 and your new rates, showing from your April bill, will be:
Call Connection from 16.9p to 19p
UK Landline from 11.5p/min to 12.54p/min
UK Mobile - Daytime from 11.5p/min to 19.35p/min
UK Mobile - Evening & Weekend from 11.5p/min to 14.25p/min
We hope you continue to choose Sky, but if you’re not happy with these changes you can cancel your Sky Communications Products. Just call us on 03448 244 450 and our team will be happy to help.
If you’re within your minimum contract period, call us within 30 days from the date you receive this email to avoid early termination charges.
These changes will not affect any additional features or offers you have with us, and if you changed your package after 11 December 2016, the changes to your price may be different from the above. Log in with your Sky iD at sky.com/mysky for your most up to date bill and package information. You can easily set up a Sky iD on the website if you don't already have one.
Find out more
Your new Sky Broadband Tech Team
Sky Tech Team Get expert help and advice from the new Sky Broadband Tech Team, our dedicated broadand experts, online, on the phone and available for home visits.
Home visits apply if issue unresolvable online or by phone. Excludes islands and highlands. Charges apply for customers outside minimum term. Further terms apply.
We're always on hand to help
To view your bill, manage your account and get help and support download the MySky app.
If you have any questions, simply give us a call on 03448 244 450.
Find out more
FAQ
Thank you for continuing to choose Sky
Currently I'm paying around £38 for unlimited broadband (37Mb and no calls). I've not had any issues at all with Sky apart from the price.
https://www.productsandservices.bt.com/products/affiliates/broadband-packages-a/index.html?aff=cable&packageId=AFF-UINF1-UWC,AFF-UBB-UWC-MoCo-Y,AFF-UINF1-UWC-ENTPLU&s_cid=con_cic_aff_affwin_vidAJM_broadband&vendorid=AJM&utm_source=Affwin&utm_medium=Ref&utm_campaign=Affiliate&awc=3041_1489606278_35370841becd912ec4dfe3dc0d7ac167&dclid=CLqF4uif2dICFSmk7QodxKAALA
you can get an extra 50 using MSE
Order in the new name and all is good.
For example TCB £150 for TV, Infinity and calls vs Quidco £160
Submit the claim and TCB will hopefully pay out £160.
Do this after your BT order has tracked in TCB.
The 30 days you ask about is contract law & T&C (including pricing), but if the financial 'material detriment' Ofcom stipulate starts 30 days before the change of charges, the 30 day period Ofcom quote relates to legislation - it must be no less than legislation dictates, the 'material detriment' of financial starts 30 days before the hike. It is like a EU Directive - here are the minimum EU standards accepted in this Directive, any EU member state can ONLY enhance the protections in their own national legislation. UK contract & consumer law are 30 days, Ofcom state such but the 'national' enhancement equivalent is Ofcom's Regulations - the financial 'material detriment' actually is entered into only 30 days before the planned price hike date.
It is a double coverage of Contract/Consumer legislation & Ofcom Regulations on its licence holders to act accordingly appropriate - that Ofcom Regulation is enacted easier by Ofcom in the UK than a chance of legislation - because it actually stems from a EU TELECOMS DIRECTIVE that telcos cannot raise prices mid contract without letting consumers the right to leave penalty free, when it was brought to Ofcom attention they has been ignoring that 2003 (I think) EU Directive they threw together the 2013(?) REGULATIONS. Ofcom from inception over ten years acted as corrupt as its licence holders. Ofcom's Graham Howell joined in 2003 as head of legal, becoming Director of Ofcom England and numerous other senior roles over the period - he is a registered lawyer who over that period was responsible for UK & EU legal compliance, the non compliance of that EU Directive to allow UK telcom consumers to leave contracts early when a financial detriment occurred resulted in UK citizens being billed billions they were never liable to pay. Scum.
---
If I'm on Sky BB and another billpayer is paying for BT phoneline separately (both out of contract), can I take this offer up as a new customer (cancelling the other two services) and benefit from this offer or is the fact that the line is on BT going to invalid this package? Sort of tempted by BT but Sky has been flawless minus the price hike and no incentive to re-sign with them especially if I can save nearly the monthly cost of broadband with this offer.
From my order confirmation email:
Up to 17Mb download speeds (vary significantly by location). Sky Pay as you Talk: £0pm. Compatible line required, otherwise connection charge from £20 may apply. New Sky Broadband, Talk & Line Rental customers only in Sky Network areas. £0 router delivery charge (normally £9.95). Set-up costs may apply. Sky Broadband Shield activation required. No usage caps or traffic management policy. 12 month minimum subscriptions for Sky Broadband Unlimited + Sky Talk & Line Rental. New Sky Broadband, Talk & line rental customers joining Sky Broadband Unlimited without TV online. This offer is for new customers to Sky only incl. past customers who have not had Sky in the last 12 months. Customers can not be existing Sky TV customers. After 12 months standard Broadband Unlimited price applies, currently £28.99 p/m including Sky line rental. Not available with other offers. Customers who require a new line will need to pay £20 fee to cover the OpenReach engineer's visit. Sky Network Areas only.
Do you have a link for sky terms and conditions so I too can fight the £20 line transfer fee?
Yup give 30 days penalty free notice due to call charge increase on April 2nd, order in your better halves name :smiley:
According to BT I should get around 30 to 40mb
One-off costs
TV activation fee
£10
Infinity activation fee
£50
Home Hub delivery charge
£9.99
^I assume ?
BT Fibre will have you streaming Netflix then :laughing: Enjoy!
Been with talktalk for years and the thought of switching ISP has always done my head in thinking my internet will just go down or mess up. Time to try these cash back deals and see what happens :neutral_face:
Also never had anything faster than 5mb download.
Yes they did when when it states new line, and I'm transferring next week that line - after activation I will ask (demand politely) they refund it to my account as per their terms & conditions, "it was a free transfer no' a new £20 line, (heed th'a ba)" :laughing:
Sociopaths, I blame the Tories - you lead by example!
So sky charged you £20 for transferring your Bt line to them.
Lying so and so's told me on the phone they would charge me because I'm with talktalk but wouldn't charge me I was moving from bt to sky.
Both exercises were painless, Virgins best offer to keep me was £36 a month... Sorry, but no.
Sky do now charge £20 for the takeover of a BT line, well they did on my £64 order to transfer (will dispute when line/number transfers)
On the billing and payment on order screen it states my monthly charges are £6,659.98?????
LOL!!!
Is it a typo?
will this affect the quidco cashbakc or £200 voucher.
so silly of me again!!
Regards the sky deal I've done the sums and bt work out a bit more, but I don't want to Pay the £20 line transfer fee sky want to charge for moving my line from talk talk to sky.
They don't charge this £20 if you move a bt line to sky, which I find bizarre, as they don't have to actually physically do anything.
This way I can move to sky next from bt and avoid this nonsensical £20 transfer fee.
From your replies above, I take it that a Sky broadband + Talk customer can still cancel their contract within the minimum 12 month term without penalty because we're still within 30 days of the commencement date of the detrimental price change? ie. the 1st March £1.59 line rental increase.
I got my notification email on 6th Feb, which certainly doesn't give 30 days' prior notice to the date of the price change.
£69.99 upfront
£28.99 a month
£200 mastercard
£160 cashback
BT webchat give me a link that if sky charge any termination charge they will refund upto £300! (though its up in 3 weeks anyhow just)
Above works out with all the discounts £57.87 for the year (£4.82 a month !!)
Confirmed that you can pay the £205.98 line rental upfront as well to save more. (around 10 percent)
So it should be about £4 a month roughly taking into account with the line saver.
I am getting the following message when I enter my landline number
"Because you're already a BT broadband customer, the package you selected isn't available."
Did any existing BT customer manage to sign up?
Just trying now on Windows 10/Microsoft Edge browser - will report back
Edit: strange works for me ?
Monthly costs
Unlimited Infinity 1
£10
Monthly line rental
£18.99
Starter
£0
BT Call Protect
FREE
AMC - on BT TV
FREE
Unlimited Evening & Weekend Calls
£3.50
One-off costs
TV activation fee
£10
Infinity activation fee
£50
Home Hub delivery charge
£9.99
Monthly contract cost with offers
£32.49
Monthly contract cost
£32.49
One-off costs
£69.99
What browser are you using ? Google/Internet Explorer/Opera ?
Thanx in advance
You I think are using the Infinity 1 £29.99/25GB deal at the top of the page quidco opens. EDIT I am using the Quidco app and its browser on a iPhone and both options allow Starter TV/Mini YV box to be added at £10 activation and £0 a month. Have you a iPhone you can use ? Maybe your computer browser ??
GGGGGGGGGGGGGGGGGGRRRRRRRRRRRRRRRRRR
:laughing:
Any helpful input would be much appreciated.
Edit: not too bad - £150 Reward with £24.99 a month, whats TCB/Q like for Broadband & calls ?
Contract law dictates 30 days, Ofcom regulation dictates "at least one month notice of any changes in their contract that are likely to be of material detriment to them, including increases in the price you agreed.
If the agreed price increases to your 'material detriment', you are, therefore, allowed to cancel that contract without penalty. Remember, this applies even if you are still within your 'minimum contract period"
So contract legislation states 30 days minimum notice, as does Ofcom for its own industry regs - so if they notify you you have 30 days from notice Contract law applies to changes of T&C, if they notify you as per Ofcom 30days minimum the 'financial detriment' ACTUALLY starts 30 days upto the date of charges changing regardless if the notification is earlier or enforce the 'early notification' under contract law, Ofcom regulations for ONCE! actually are tighter than legislation. It's fabbo :laughing:
Never had a issue (well BT in Feb but was happy enough to not fight it until a stonking deal came up, not that BT ACTUALLY ever sent the account holder ANY notification/s in any format) 30 days from notification or 30 days into 'financial detriment' zone :smiley::wink:
Gone for this anyway. Hopefully their call centres are a bit better these days :confused:
I recently with the BT Voice only customers £5 reduction consultation ripped Ofcom a new bottom by using the term "line rental" GPO terminology after BT went private and to date, LR does not exist since Otelo and its replacement Ofcom stopped the BT monopoly - A BT OPENREACH WHOLESALE CONNECTION fee exists and is regulated by them. I said consumers are being dupped by providers and Ofcom as LINE RENTAL has not existed since BT went private and opened to competition on the old GPO/BT network & affordable access to a line should be providers making no profit on Wholesale pricing on BTOR access fees and the Universal obligation of BT Basic is then industry wide for all providers, people choose who they want line, calls & broadband with separate or all bundled and increase competition on the market, people also pay for what they use and select.
Consultation still open, for a Communications Regulator is quite poor in laymans English and like all "Ofcom consultations are designed for industry focused with no balance on consumers terminology and again they should stop that practice and be balanced to the end user- the consumer" I put that in the consultation too. :smile:
https://www.ofcom.org.uk/consultations-and-statements/category-1/review-of-landline-telephone-services
You can do it over the phone by calling 0800 800 150 or online through http://www.bt.com/mybt
Sky 1st March & 1st April change of T&C AND charges:
http://www.sky.com/shop/terms-conditions/talk/code-of-practice/tariff-guide
Sky Talk Tariff Guide
The Sky Talk Tariff Guide lets you find the rates for all call destinations quickly and easily and outlines certain features of the service. If you have a query or require more information, call 03442 410 499.
Current Sky Talk packages
Sky Pay As You Talk, Sky Talk Evenings & Weekends Extra, Sky Talk Anytime Extra and Sky Talk International Extra:
Tariff Guide from 1 March 2017 (Adobe PDF)
Use the Specialised Numbers Guides in conjunction with the Tariff Guide to find the cost of a particular call to any specialised phone numbers.
To continue to give you the best service possible, sometimes we need to make updates to our call charges.
To find out the cost of a call made before the current tariff guide came into effect, use our archive of past tariff guides.
Remember, you can view your monthly statement whenever you want at http://www.sky.com/mysky. Sky TV customers can also view their account by pressing the interactive button on their Sky remote.
----------------------------------------------------------
Important changes to Sky Talk and Sky Line Rental
We're changing some of our Sky Talk call rates and the standard monthly price of Sky Line Rental. The full details of how this will affect your monthly payments is detailed below but you can read our Help Article if you'd like to know more.
Changes to Sky Line Rental
From 1 March 2017, the standard monthly price of Sky Line Rental will increase from £17.40 to £18.99.
For full details, refer to the 1 March 2017 Sky Pay As You Talk, Sky Talk Evenings & Weekends Extra, Sky Talk Anytime Extra and Sky Talk International Extra Tariff Guide (Adobe PDF)
Changes to Sky Talk Call Rates and Call Connection Charge
Connection Charge
From 1 April 2017, the connection fee for non-inclusive calls will increase from 16.9p to 19p, unless a separate connection fee or minimum fee is specified. Connection fees do not apply to:
• Free, inclusive or unlimited calls (including those that commence within an uncharged period but end in a charged period)
• Fixed fee calls
• Calls charged by timed duration that start with a fixed fee
• Calls to service numbers (084, 087, 09 and 118 numbers)
• Calls to personal numbering chargeband pn7
UK Mobile call rates
From 1 April 2017, we're changing the way we charge for non-inclusive UK mobile calls by introducing a daytime rate and an evenings & weekend rate. From 1 April 2017, you'll be charged 19.35p per minute for non-inclusive UK mobile calls made during the day and 14.25p per minute for non-inclusive UK mobiles calls made during the evening & weekend (previously 11.5p per minute any time of day).
UK Landline Rates
From 1 April 2017, the charge for non-inclusive calls to UK landlines increased from 11.5p to 12.54p per minute.
Still undecided as BT estimate my speed will only be 19-24meg while I get a solid 50 with Virgin for £24/month
"Because you're already a BT broadband customer, the package you selected isn't available."
I also having got no notice from Sky UNTIL after my 30 day period was entered but had given the notice before the 30 days period from info on here & I finding the T&C changes on Sky.com. I have served notice on both counts, 30 days before 'personal' notification, after and any period 30 days before and during the 1st & 2nd of April dates with both Sky & BT.
ALL have no charges, Sky refund of £75 as was in credit, BT no charges moving another line to Sky £64, the Sky ceased line was also reactivated with 30 days on Sky £64.
Upto 30 days from 'notification' date, or the actual detrimental date - the date charges rise, obviously to stay inline with 30 day notice termination is a big job with large number of millions of customers so the notifications have now started rolling out months in advance which means 30 days terms not one 30 day term - 30 day notification or actual 30 detrimental date, either works.
The system detects from the landline number that you are an existing BT customer and it a message appears " This deal is not available"
Any smart ideas to get around this problem?
Thank you
I hope I can still do what you said above
You may face non BT fibre and just ADSL2+ BT broadband or the cost of the whole contract if you leave early though by not accepting the new speeds available at the new address, there maybe a address transfer fee, or they will start a new 12 month contract with no termination fees on the old address at new place based on the offers available then at that time, which may be worse or better than now (cant see better, defo could be worse)
Make a Complaint>something else>other>i still want to complain
http://bt.custhelp.com/app/complaints/queue_id/462
email us
https://bt.custhelp.com/app/contact_email/c/5642,5681
https://www.vouchers.bt.com/claim-my-reward
If you choose to change provider, you will have 30 days from that point of contact to leave, if you leave after then, the termination charges apply.
To quote BT direct from my notification it tells you the same :
will these just be the line rental charges or will they add anything else ?
will I still be able to give them 30 day notice when charges go up
what should I do lol
Even copy paste that on Sky Live Chat & get a transcript,
A CP must have complaints handling procedures that: 1) Are transparent
2) Are accessible: a) The Customer Complaints Code must be well publicised and readily available, including: i) being easily accessible on a webpage, with either:
1. a weblink to the Customer Complaints Code being clearly visible on a CP’s primary webpage for existing customers (i.e. ‘1 click’ access); or 2. a weblink to the Customer Complaints Code being clearly visible on a ‘how to complain’ or ‘contact us’ page, which is directly accessible from a primary webpage for existing customers (i.e. ‘2 click’ access).
https://www.ofcom.org.uk/__data/assets/pdf_file/0035/859http://www.hotukdeals.com/deals/sky-broadband-incl-lr-64-new-customers-12-months-discount-mse-2627182?p=3019983867/complaints-handling-code.pdf
No doubt there are further breaches in the PDF, this is Bigboys Toy afterall!
id like to keep the same number...?
"Is my Line Rental Saver payment refundable?
No, unless you change your mind about wanting Line Rental Saver within 14 calendar days of paying. Or in exceptional circumstances such as a bereavement, or if you switch to BT Basic, Home Phone Saver or Line Rental Plus."
http://bt.custhelp.com/app/answers/detail/a_id/13962/~/bt-line-rental-saver-discount
http://www.productsandservices.bt.com/products/lib/pdf/BT_PhoneTariff_Residential.pdf
BT have deliberately done this to confuse people (they may forget months down the line to give notice 30 days upto April 2nd), BT gave loads of notice but actually the 30 day period can be notification or the 30 days before April the 2nd unless explicit in the notice.
BT would not let others leave before the 30 day lead up to April 2nd - I know I handle a few lines for people and today they took the 30 days notice valid until 14th April but would not accept it in Jan/Feb when the email came.
Its designed to confuse, even staff are perplexed by it. BT left themselves wide open to both 30 days notice trying to be smart assed people would forget by early March to put in the 30 days, or 30 days from notification. Notification date in Jan/Feb or first week of March are both acceptable 30 day periods.
Virgin haven't really been playing ball and they won't budge.
Also, has anyone successfully managed to get CB from TCB for this too?
and tell Virgin for a xxx% cut in costs 30% speed reduction is worth it - Virgin are most probable playing you.
Quidco has £160 with a further one off £10 fee of a BT Mini YouView box which costs £0 a month with some FREE extra channels, on the Infinity 1 £28.99 deal.
Did Virgin also tell you that they also don't provide fibre to your home ? guess what, it's also copper from the cabinet, every street is different so you might have an openreach cabinet closer to your home that Virgin Media do or vise versa.
BT Speed quotes are usually within 1 or 2 mbps of the estimate according to their website, there's also a minimum guaranteed speed from BT, if it falls below and they can't give you the min guaranteed, you can walk away without charge.
Thanks.
Call BT give the 30 days notice of termination penalty free due to the April 2nd call charges then process Sky order
just confused as keep reading I can end contract early when charges go up in April
15 Mar 17 BT Broadband £1.00 £100.00 Tracked
So how much have i earned? £1 or £100?
It's not really made clear anywhere.
https://bt.custhelp.com/app/contact_email/c/5642,5681
and when they fail (they will) call Ofcom to lodge, record & send the complaint to BT and a Brit will call you back from High Level complaints within the BT Chief Executives Office :smile:
It uses electricity because you have the hub turned on, switch the hub off and no electricity used :man:
If you have BT sport via Sky or the App that requires cancelation, otherwise they remain active as they're standalone products.
Direct link to Ofcom page with contact telephone numbers https://www.ofcom.org.uk/about-ofcom/contact-us
Call Ofcom and raise a complaint against BT.
Understand they are all as bad as each other in sorting issues out, they just want your cash, if you cant handle this don't sign contracts.
If your self service consumer care (and knowledge of it) is as bad as a telco customer care then you are half to blame for not being able to resolve the situation and are banking on other with a bias from the company to do such
:smiley:
Used to be with virgin and their broadband was second to none. Upto 100mbs and I used to average about 95 connected.
Moved to sky and nothing but hassle. In the last three days alone it has been down for over 7 hours - always at peak periods. I've had an engineer out and no fix for the crappy speeds. When you call, although pleasant, it's always your fault - like I built the house and/or phone line. I took a TV package which failed to record probably 30% of the shows and we never managed to get all channels promised probably 15% short. Good luck calling sky to cancel - had to go through online chat. I wouldn't recommend them whatsoever.
I switched as I moved and virgin wasn't available where I moved to. I am considering moving again because my only choices are BT and sky and expecting both to be terrible.
Everyone will have their own horror story for a provider. For me - sky have been the worst - virgin the best - BT (years ago) were ok.
BT complaint logged yesterday with Ofcom, a nice woman at BT Chief Executive office calls today & assures myself leaving with the 30 days notice of April 2nd price charges will cost nothing (India continued to dispute) and any billing error on billing date should be brought to her attention by calling her direct number as the final bill may have charges not shown and only the credits given are showing, she has noted the 30 days notice and have until 14 April to transfer out.
As I said, ALL telco complaints for monitoring reasons should NOW go through Ofcom who send it on and not through the old mandatory Complaints Code Of Conduct/8 weeks Alternative Dispute Resolution.
(Will cross post on Sky £64 deal)
Handy info for all the new BT customers in this thread who after dealing with India agents or India complaints call centre once & get no help can go straight to Ofcom then have the CEO complaints dept ACTUALLY help you! :wink:
:smiley:
So if you are after Infinity2 for 80/20, best deal is just to go for broadband only and through TCB, which comes down to £20 pcm, or the Entertainment Plus if you are after the TV, which has £30 extra cashback, so in total £26 pcm.
From August 1st you'll be charged an additonal £3.50 per month for the BT Sport addon or you can remove it, leaving you with the premium channels like Discovery, MTV etc.
Or is it just one of them which you are entitled to? The Topcashback website seems to imply you'll get both but I can't tell for sure.
http://bt.custhelp.com/app/answers/detail/a_id/51248/~/the-mini-youview-box-from-bt
When my contract expires can I join as a new customer in wifes name?
Like Sky, you're paying the extortionate prices to pay footballer's wages.
And the openreach thing with various British governments is just pathetic.
BT have 9.04m UK subscribers, so charging each of them £2.50 a month extra equates to £22.6m increase in revenue per month. This is £271m per year, and you can factor in another line rental price rise of ~£2 in 6 months, which will total ~£394m of increased revenue - and this is without the subscriber fees for BT Sport, which will also probably increase at some point this year. Not hard to see where your money is going, because it certainly isn't being reinvested into the service you're actually paying for.
when I look at what channels are included it does shoe the sports channels; but when I go through the ordering screens it asks me if I want to add BT sports (free for the first 3 months)...
My advice would be ensure you add a reminder to chase up the reward to your calendar, in case the mastercard never arrives.
My experience of BT customer service is that it is significantly worse than Sky and probably worse than Talk Talk: factor this in.
EDIT: Sorry, misread your "or" as an "and" for some reason - right you were.
Sounds a bit odd - Possibly invalidate my TCB now?
I've not done BT through TCB or Quidco before so just go by what they say to be safe :smiley:
woman practically laughed I am stuck in my deal for another 14 months....
And if they decide to enforce them it will kill their reputation and business - and give it all to TopCashback.
EDIT:
Just checked my Quidco activity log from Sept 2015 when I last joined BT - £160 tracked/paid and I got my Sainsburys reward card ...
In the quidco T&Cs it says "Cashback users are not eligible for rewards, vouchers or other incentives offered on the retailer site"
Topcashback T&Cs say "BT Reward card is not affiliated with TopCashback and therefore does not affect cashback eligibility" and the cash back clearly mentions the £200 gift card as well.
Thanks OP!
yes people have issues, some will always have issues whoever they choose to use for internet
remember your experiences are not representative of everyone, I have never had an issue with BT, I also never had an issue with Virgin when I was with them
I made a huge complaint due to a disastrous setup process. In the end they offered me £2 compensation for the delay.
If you can get a good deal and get lucky with an easy setup process then fair enough. Just hope you don't have any problems. Good luck when you have to call them to cancel, that's another story.
Heat anyway OP!
Good to know the Quidco route is showing £28.99 per month. Hopefully TCB is too.
I've just called up regarding my Infinity 1 broadband. It's technically 'faulty' as the connection speed is maxing out at 40Mbps (actual 38Mbps in speedtests) and BT rating / promise for my line is above this. When I say faulty - that's actually BT's view (so, yay, positive) - not mine - but want to get this tested / sorted - so I can also hopefully get my profile then adjusted to lower my ping a touch (again, not bad, but feel this can be massaged down, as Sky did, with a gaming profile, that maybe drops max bandwidth a touch). This will likely require an (free) engineer visit - which I'm fine with - but a touch worried about the fact that BT have a bit of a history for trying to charge these (a bit of a negative with BT) - so making sure I've gone through all the testing steps I can.
Anyway, gone through all the testing steps on the phone. Rather than then booking an engineer, at this stage BT will 'monitor' for 48 hours, then give a callback. I do understand that they're probably doing this in the hope that the issue 'naturally' resolves itself, although their tests from my call two months ago should show no change (I've been busy / lax and left this a little while). But, well, got to follow steps rigidly!
Since I've never received any promised callback from BT, so this will be a first! ;-)
As people have said, it seems worth it to get the TV (free monthly package) for £10 activation, in order to get an increased Quidco payout. (obviously assuming it all tracks correctly).
I also had an issue where the BT Sport Ultra HD 4K channel wouldn't work on anything other than their Home Hub. I originally had a generic OpenReach modem left over from PlusNet hooked up to my own router and everything worked other than that one channel. The installer seemed to think there might be something happening at the hardware level restricting access to anything other than BT's own equipment. Don't know if anybody else has had this problem, but it's put me off buying another alternative router.
EDIT:
UPDATE 12.53PM 15th March
Quidco NOW £160 Infinity, calls & TV (this £28.99 package for Infinity 1 has weekend calls included so qualifies for £160)
So the £10 one off Starter BT TV box is still going
Quidco are showing the upto £220 cashback AND the £200 BT Reward Card on their BT page now
http://www.quidco.com/bt-broadband/
The one at the top for £29.99 is no good anyway as it only 25GB per month. The 2nd one down is Unlimited Infinity 1 at £28.99.
Just had it in writing that I will count as a new customer for BT (though I only moved from them to Sky for another deal after BT put up the prices back in June last year...)!
You must register your BACS bank transfer details with TopCashback before clicking through to BT in order to be eligible for cashback.
Cashback may only be paid via BACS.
I signed up last July for the Infinity 1 with Total Entertainment TV package. That worked out at £42 per month but I also received a £100 gift card and £150 cashback from Quidco. The transfer (from PlusNet) went smoothly for me but my father-in-law who signed up at the same time had horrific problems – BT inexplicably cancelled his order and then couldn't reinstate it for over three weeks. He was without phone, Internet or a TV package for all of that time (he had transferred from Sky).
It's a case of buyer beware with any company, but I find BT to be maddening when something goes wrong. I cannot fault the actual connection – I consistently get around 62 MB per second which is the fastest I can get in my area. The BT TV offering with YouView box is also pretty good and a decent alternative to Sky. When you have a problem though, their customer service is atrocious. I had a few issues recently with my Home Hub failing and they were completely incompetent at resolving the issue. They even claimed to have sent me a new one which was a complete lie. Be warned – other than the order cancellation department, their call centres are all based in India and while there are obviously some good operatives, many are simply reading from a script and struggle to solve your problem.
TL;DR: BT's Internet and TV service is solid and this is a great price. However, when things go wrong they can be woefully bad at fixing your problem.
Either:
Taking the deal for £200 Mastercard and £50 cashback @ £28.99 per month
or
Go via TCB/Quidco for £29.99 with the £200 Mastercard but no guarantee if any cashback will be paid out by either of them.
Unless I am wrong and someone can correct me.
If you are coming from another fftc product I do not see why there should be installation fee this basiclly is making you pay for the router just like mobile phone operaters making people pay full cost of a new phone so really they are giving you nothing for free this is what ofcom should be stopping things like this.
So it looks like either taking the link offer with the £200 Mastercard and £50 cashback; or go to the website direct via TCB/Quidco for £200 Mastercard and potentially whatever cashback rate those two offer. Assuming it is given in the future.
If there is an option for Modem Mode the Hub will act as a modem and all routing will go through your separate router.
The BT home hub doesn't have Modem mode which is why I got a separate Openreach Modem.
The Home hub is fine for signal but its actual routing capability, particularly for online gaming is absolutely dire...
I hope this makes sense?
It is vital for the current telephone number to be transferred over. Currently my parents are with plusnet and out of contract. Is this automatically done or does it have to be specified somewhere during the order process?
Are those getting TCB doing so via going direct to the BT website where the offer is £29.99 with the £200 mastercard and without the £50 cashback?
The deal link & the one on MSE to the cable.co.uk offer will be affiliated which I assume will deny TCB/Quidco cashback being given.
Thanks.
There is an option as you go through to transfer your number.
Call Ofcom register complaint, get Ofcom reference number (they will usually send it off to the telco), if no contact start the telcos Complaints Code of Conduct with your telco quoting the Ofcom ref no they will already have in their system, they know its recorded and they usually act:
https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/telecoms-competition-regulation/general-authorisation-regime/customer-code-practice
If people want to use the old draconian system and not record a complaint against their telco they are still free to do so. If Ofcom find your complaint valid and record it then ADR have to take that into account other than just the telco 'paying them' for the ADR, a ADR when Ofcom have recorded or recorded and sent a complaint to the telco on your behalf as part of a ADR complaint will be much more progressive - Ofcom will not record/take malicious complaints against a telco where it feels the consumer is to blame. Also when Ofcom send a complaint/lodge a reference number you find that the 8 week deadlock period/letter is easier to get out of the telco by contacting Ofcom stating they are refusing to issue - a Ofcom requirement, you can proceed to ADR quicker.
I used to use an Openreach Modem with an Asus RT-AC66U - much better than the awful Home Hub they supplied.
Go through quidco and get just £200 but potentially more cashback, maybe, in some situations.
Dare I be the one that says I haven't had a problem with BT Fibre, albeit only 2 weeks into the service. The only thing that does annoy me if I think about it to much is the guaranteed minimum speed isn't quite there.
Edit.. I'm a liar
Just changed from BT, broadband service fine but customer service is worse than useless.
hopefully if I can't get out early I'll try get latest possible date for BT install so should only own sky a couple months so be about £20
one more question is that I had quidco cash back about 2 years ago for BT so will I get cash back again? or will I need need quidco account
Can't imagine they'll be able to get anywhere close to this though! Questions; those using TCB, did everything go through okay, eg. did it track?
Also, does this mean I'll finally be able to leech off of other BT customers wifi hotspots that I always see out but don't want to pay for?
Heat OP!
However, like others, the Indian support operatives were diabolically bad. To be fair to them, sometimes there was probably little they could do, however actively lying to your customers in order to try and placate them is not on.
many thanks!
If BT put up their prices again mid contract, triggering an option to leave, in this circumstance you would not pay the 'cease' charge.
BT Reward card is not affiliated with TopCashBack and therefore does not affect cashback eligibility
NOW:
£28.99 PM, £200 G/C if you order this week AND £160 Quidco!!
If I cancel my order and start again, would I get the new Quidco bonus using the same e-mail address?
I Know BT will probably match the new deal without a problem, but I'll be **** losing out on that extra £40
When you eventually contact CS about this you'll find your order is "stuck" and needs to be deleted and placed again. So unless things have changed(?), cancel then wait 24+ hours for BT's order system to adjust before re-ordering(if you find the right staff member who knows the issue you can get them to clear the system - but it's typically a nightmare trying to get this done in my experience).
I'm after sky for tv, as I can't stand the other services. But this seems like a great price with cash back and pre paid card.
Can I sign up for this to get the broadband installed and then sign up for sky separately for just tv?
Add me to the list of people who have been given the run around by BT. Ended up dealing with the executive office to get problems(yes plural) sorted. The actual internet when i have have had it has been fine, its just everytime you have to deal with customer service the fun starts, enjoy!! Its amazing they haven't been fined for sheer incompetence.
Bookmark this link for when you have to complain, I'm not joking, make sure you have it.
https://bt.custhelp.com/app/contact_email/c/5642,5681
.
If you are going for Infinity 2, best value would be either broadband only, which comes down to £20.8 pcm after cashback and g/c, or go for entertainment plus TV package, which turns out to be £26.3 pcm
EDIT: Great deal for new customers though :smiley: just prepare to get shafted and forgotten about 12 months down the line.
I asked if there were loyalty bonuses and got told no. Seems crazy.
... AND THE SALES REP OF THE YEAR GOES TO...
The initial £160 still show as outstanding, I am worried that will obviously get declined, and then I will get nothing for the supposed £120 :disappointed:
Thanks.
Plusnet do nearly double this speed for £30 a month and I dont think they charge £60 for installation either!
The front page has the offer of £200 prepay card, but there is no mention of it in my order summary or any of the 10 or so emails that BT has sent me since signing up an hour ago. Anyone know how to go about claiming the card?
I see there is a lot of commentary here about how bad BT is. I have been with BT, Talk Talk, Sky and Vigin over the years and have concluded they are all as bad as each other. I just switch every year to get the best deal. :smiley:
For more info & how to claim see:
https://www.productsandservices.bt.com/products/bt-reward-card
I have had fairly good CS from BT - : house move and new phone line installed for free (were going to charge me £130 for the install until I raised a complaint) and no new contract to sign up for the phone line bit which they insisted that it would start a new phone line contract for 12 months if they install a new line.
Will hunt around for new deals come August time but it seems most ISPs these days have 18 month contracts not 12 :disappointed:
On Quidco/BT terms & conditions it says
Cashback users are not eligible for rewards, vouchers or other incentives offered on the retailer site
I've had both cashback and reward card recently, but wonder wether this T&C has been recently added?
Max upload speed 9.5Mb
Monthly usage Unlimited"
Let's hope I notice a difference in customer service now they've decided to increase UK CS staff. :confused:
Word of warning with Quidco - they've started hiding the mastercard options if you click through.(generally only on BT Mobile, rather than broadband, but just check!)
Don't want to be a chancer but hey ho here we are. Not getting activated until 20th March so I assume they would be more likely to adjust me to this package and offer?
I made the same mistake of trusting BT to apply a "new deal" to an existing sign-up before going live. BIG MISTAKE!
1. Cancel the existing order.
2. Wait for cancellation to be confirmed.
3. Get another confirmation (for peace of mind) that it has been cancelled (use Twitter to do so, don't call!).
4. Start a fresh new order through TCB/Quidco if applicable.
5. Get a new activation date.
6. DON'T MAKE ANY CHANGES TO THE ORDER TILL IT'S ACTIVATED (if you do, then be prepared for endless phone calls that will drive you round the bend/up the wall.
7. This is the least you can do for the new order to progress smoothly.
I signed up here as a member many moons ago and visit every now and then. I've not posted any deals either as family life has taken over :smiley:
I came here earlier today and saw your post as the last comment at the time and felt compelled to stop you from making the fatal error that I made. It took me 4 months to resolve (family life suffered a lot during this time !)
It may still go horribly wrong but if you've signed upto BT and want THIS deal, then don't trust them to do it on the existing order.
Good Luck!
Hot for a new customer though.
No matter, just wait 4 months or so and you can leave them penalty free when the next swathe of price increases get announced to pay for the overpriced football!
Top tips:
- Do not call BT during the order process as that may invalidate cashback
- If you need a phone line installing (normally up to £130 install) then these deals can provide a cheap way of getting an OpenReach line - which you can then move to someone else when BT jack their prices up.
- do not pay for line rental saver - at the moment BT and all other ISPs are playing the game of raising prices twice within 12 months, typically by 5% a time. You save ~10% by paying for line rental up front, but that locks you in if they implement a price rise as you cannot move without losing all remaining prepaid line rental saver. If you have not prepaid, if they raise your price within minimum contract you are free to break contract.
- diarise to claim the gift card at exactly the right time, BT won't remind you.
- any leftover spend on the gift card, you can "top up" your balance at Amazon by the exact amount so your card is left with 0.00 balance. Any money you do not spend on the gift card belongs to BT!
We're sorry, but you can't get BT Infinity at the moment because of where you live. But here are some other great broadband deals you can definitely have.
Even tho she hasthe sky one.
Their last "technical error" involved them actually sending me a bill for the money they owe me.
Seeking advice from the ombudsman now. BT - never again.
Currently with Virgin and annoyed that they didn't notify me of the price increase at the start of the year, numerous problems with the fibre and a slow and outdated box so decided to sack them off and go with this offer and sky Q.
Taking into account TCB and rewards from joining I will be paying £18 a month for BT Infinity fibre and the Sky Q original bundle. Heat added!!
Btw: Really good price.
Activation fee £60
Home Hub delivery charge £9.99
Am I doing something wrong?
£69.99 is correct
£120: https://www.topcashback.co.uk/bt-total-broadband/
Strangely Quidco don't have any price listed: http://www.quidco.com/bt-broadband/
Interestingly when I first got my connection I was getting steady 51mbps. I think it's been going ever so slowly down month on month.
Also, BT seem to be the best for raising prices mid-contract, which is great for the average HUKD user. Assuming cashback is £100 and BT raise prices in 6 months, you will at this point have spent £60 + £29*6 = £234. So if you leave then, you will have been paid £66 to receive 6 months of reasonably good broadband. If prices don't rise and you stay the whole year, it would be an equivalent of £9 a month, which beats any current ADSL deal AFAIK.
I personally found BT customer service to be slightly better than average, but at this price I would happily put up with long hold times and the like.
A visit from their technician and weeks of logging calls and they tell me the speed is capped because of the number of subscribers in the area and that if the restriction is lifted, my router will keep dropping connection.... So I asked them lit because they cannot fulfill the contract terms in terms of the minimum guaranteed speed...and they tell me:"sure, you can do it...just bear in mind that you'll have the same problem with any other provider, because it's OpenReach's fault"...
Free market my ***
any way of checking when they contacted me as can't find the email I got :disappointed:
No setup fees or pre-paid card though, but I'll probably stay with them, the service has been 7.5 out of 10, but my previous SKY broadband was a solid 9 out of 10
Rizza
Or is it different for everyone?
No issues from me...
Always make sure you claim the large quidco or TCB... quidco currently £120 or £140 if you take TV.
Cost me £10 as a one off cost for the tv box and thats it but it meant i got more quidco.
My package work out at £10 per month as I did a similar deal in September.
You don't need a MasterCard or Visa or even a Debit card for BT to credit the funds to. There's no credit scoring.
You are sent a Prepaid MasterCard in your name. Just like a loaded Gift card for Next or Nando's.
You can then spend it anywhere that accepts MasterCard. I think that even includes paying your phone bill with it.
Hope that helps.
You might also have to wait for the 30 days notice period to end before applying for this deal as I'm not sure you be able to apply for this deal whilst you have an active line.
For various reasons I ended up signing up to Unlimited Infinity a few days ago, due to go live 29th March.
If this deal materialises tomorrow, going to cancel and re-sign using your checklist.
Look out if it all goes wrong, I shall hold you personally responsible! :stuck_out_tongue:
This deal was recommended by one of the guys at Hotukdeals
Been stiffed in the past, promised £125, given £75 before arguing the correct amount.
Worst experience as a customer I have ever had dealing with them
We may change any prices and terms during your contract. If this affects you, we'll tell you about important changes in advance, and you'll be able to end your contract without any fees.
My one complaint is that my so called 'fixed price' deal goes up by £2.50 from April!
After 3hrs they probably just gave you the money to get rid of you :smiley:
What a pointless merry-go-round it all is. :smile:
Poor service.
Remember to move after 1 year as the price rises are high.
Openreach do all the changes for telephone & broadband & upgrades regardless of who you pay (bar some virgin customers I think)
So you have that problem regardless of who you are with.
Unfortunately I'm already on BT. Contract is up so need to switch to someone else. Would of liked this deal for another year.
So if you don't mind switching after a year this is a good deal.
Kids like the BT box and service been ok just the price is now ridiculous.
Can you Jump ship and start again or does that mean grief and downtime plus surely they won't like that or even allow it?
But since I got BT smart hub, I get really good range in all rooms, speed drop with the distance is very minimal. I removed all the range extenders etc. Just for smart hub itself, I feel it's worth it.
When you don't want to speak to angry customers, keep em on hold for 30 mins then cut off the phone. That should discourage most complainers, from complaining.
How to deal with complaints - Method2
Customer phones in saying that the service sucks.
BT replies by saying, "erm, wait 10 days before making a complaint".
No doubt, if you call them back, they'll ask you to wait another 10 days or put you on hold for 30 mins, then cut you off (see Method1, above).
BT have truly outdone themselves here and taken complaint handling to another level.
I switched from Plusnet in June 2015, £150 Sainsbury gift card, £202 TCB, wifi hotspots, free BT Sports and 12 months ago a free upgrade to Fibre 2!!!
I get 65~70 mbps and it's only dropped out twice and then only for a couple of minutes.
I can definately recommend BT they are very good in my opinion, but it's all down to personal experiences.............
But, if I go for it, and Virgin do offer me a comparable deal (who I'm happy to stay with), could I get a refund from BT for upfront fees?
Already have openreach installed in my house (used to be on plusnet), so they wouldn't need to install anything, but they would need to reactivate my line (which cost me £30 to cease switching to Virgin...)
Any advice would be great! Thank you!
Signed a 2 year deal for £33 a month includes Infinity 1, Anytime calls, call display and other
features.
bt and plusnet are the same company!
Just leaving now as they hiked the prices part way through my contract which is a good excuse to leave and get another introductory offer.
If you want an alternative from BT then Origin are currently offering £200 Amazon voucher on a 12 month contract at £31 a month for Fibre and line rental. £60 up front so averages at £19.33 a month if you change again at the end.
https://originbroadband.com/packages/broadband-and-phone/origin-fibre-rewards
I had problems with Sky fibre before I switched but nothing that compares to the problems with BT.
I'm only naming a couple of issues as my hands would start to hurt from all the typing! Double billing for the first three months, each time told it wouldn't happen again!, cancelling services on the day of activation just because they felt like it, internet went down for the two weeks at christmas, which means the tv stops working too...
Family and friends have had issues as well so its not just us.
stay away from BT!
BT Smart Hub is rubbish; replaced three times. Ended up buying the BT original modem (Huawei) off flee bay and used my own router and the setup has been bullet proof.
The only good ones were A&A but were a bit expensive and capped data, and sky. Virgin would break regularly for me.
Been a sky broadband only customer for a year, 1 dropout... for 5 minutes. With Virign I lost count after the 20th time... no speed problems, no wifi issues (although why anyone would rate an ISP because of the wifi signal is a bit strange to me bad wifi = bad ISP eh ??? odd...)
when you get the g/c I registered it and then paid the BT bill with it. you can also pay the £59 on the first bill too..
so if the £120 still kicks in thats £10 a month.. very hooooooooot good deal!
after 12 months move back to sky and grab the reward too.. been doing this for years.