I am sure there are stories about all providers but BT are just horrendous - lovely people, always very pleasant on the phone but they cannot sort out the many problems that their system creates. All support can do is offer apologies and make a note, and then nothing happens.

Starts tommorow.. dont you read?

Wouldn't renew with BT if it was free!!!

I had problems with Sky fibre before I switched but nothing that compares to the problems with BT.

I'm only naming a couple of issues as my hands would start to hurt from all the typing! Double billing for the first three months, each time told it wouldn't happen again!, cancelling services on the day of activation just because they felt like it, internet went down for the two weeks at christmas, which means the tv stops working too...

Family and friends have had issues as well so its not just us.

stay away from BT!

@genk It's against my religion to pay a fee. :smile:

£161.60 payable from TCB. Thank you very much for posting this offer!

just checked again - payable! :smile:

My TCB £168 has just become payable. Think I signed up around 18/3 and switched on 4 or 5/4. Happy days.

Still haven't got my TCB paid out. Have raised a support ticket but they say there is not a lot they can d

:smile: all paid here to installed 28th april

just got email saying card can take 7- 10 days go arrive got activation code etc with email. seems all good now. amazing deal.

Had to ring them again yesterday. Advisor told me that the card has been ordered abd it should be with me by Wednesday. We'll see.....lol

got quidco. did you get anywhere where with bt?

Topcashback confirmed today for £161.60. Hopefully will become payable soon.

Just come on to say quidco has been paid and withdrawn, but seems I'm late to the party (y)

I first got charged a premium membership of £5 for no reason, but complained online and now got the full £160 in the end.

Very chuffed at BT that they paid out, made this deal (with the £200 master card that I received) absolutely incredible. Thanks op (party)

+1

Thanks OP - £160 (Quidco) & £200 (Reward card) all paid out - sweet deal indeed :smile:

£47.87 for 12 months :smile:

Quidco finally just paid up today. Had my fibre activated on 31 March.

Yep, I'm all out...



Thanks OP!

Same here :smile:

Just seen the same with my Quidco being confirmed and ready for payment. (y)

On the plus side my quidco has gone from saying 27th July till payable today :smile:
So, keep an eye on it as that may change for you....

I filled out the same form online yesterday mate and i have received the same reply.
I suggest you do the same thing as me and telephone them to lodge a complaint, thankfully i somehow got thru to a dept. In dundee rather than India. The advisor told me that i should receive a resolution within 48hrs. I think its going to be a case of keeping at them mate....

Bt Taking now the p. when i claimed my reward on the 27th April it stated it could take 20 days on the webpage.
On the email it said aprox 30 days , on the contact page it stated 30 days ( 45 days if bt mobile)
so i contacted them and got this response.


"Thank you for your patience while we’ve been investigating this matter.
It take's a minimum of 30 and up to a maximum of 45 days to deliver your Reward Card from the date of your claim, which was submitted on 27/04/17.
Request you to wait as according to above time period we still have some days left."

I just know there will be nothing after 45 days had this hassle a few years back with a Salisbury card took months for them to send had to keep on at them.

quidco now says 20th july

July for me too quidco but I'm not worried it will get sorted

I've filled out a query form regarding the Card tonight and Yes mine has also moved to an estimated date of 27th July.
Some people have definately been paid out!

Yep... I'm not reading back through all the previous comments but I'm sure some had written that they'd already been paid?! Or did I imagine it? :neutral_face::smirk:

July?? ....

An update:



@zonecrew, I had my BT card ages ago and was kept constantly updated with emails - definitely chase that one up...

Guess we just have to wait on the Quidco. Haven't some people already been paid out though?

Would chase them up on the card mind.

Waiting patiently for quidco too.

Mate.
I'm the same and still not received my Rewards Card which was claimed on the 27th April.....

An update:

Hey guys,

For a good couple of weeks now my Quidco has been showing my cashback as payable from the 25th May? I wasn't expecting it to be dead on, time-wise, but worryingly the status of it appears to have changed...



Any thoughts?

thx info you should contact topcashback i done this on my brothers deal in the past 1 month after it went live and was solved within a couple of days

Broadband went live on 18th April, and card was claimed on same date.
The claim page updated to show a dispatch date of 26th April.
Card activation email arrived on 18th May (exactly one month after broadband activation)
The card then arrived on 19th May (1 month + 1 day after broadband went live)

TopCashBack still at pending on 25th May.

No signature required for card.

How long did you wait for card after you made the claim been a month now for me :disappointed: no card

also did you have to sign for card?

Got a bit of a problem with using Paypal to withdraw the funds into a bank account (need to pay a tradesman in cash, not using a card).

I used the method of sending a request to a secondary email address. Received the request, and attempted to pay without using a paypal account - just giving the card details. Problem - paypal said unable to proceed, and money didn't arrive in my account, yet they took the £200 from the card as a pending transaction.

Now the balance on the card is £0.00. Now what?

Edit: £200 has gone back onto the credit card automatically after a few minutes.

Same here,Reward card arrived but no sign of cashback yet.

Award card arrived today.
TopCashBack still at pending.

Just got the activation email - so I'm assuming the card will be with me tomorrow or soon after.

same here. Not been a month since my claim yet though.

no sign of cash back yet..£120 still shows "tracked" on Quidco since end of March.
and no sign of the £150 gift card either.

Just be aware in the small print for the £200 card, they start charging a £2 per month fee if the card is not used. I think that fee kicks in after the first 6 months.

call them

I'm afraid you have to work for it. You're unlikely to find it available on your account, and it's unlikely that it will be offered to you unless you start the switching process. Once you've started that, and BT have been notified (a couple of hours later) you may well find better deals on offer over the phone.

Quidco confirmed for me today, signed up end of March. Happy days!

Hi - could I ask where you found this existing customer offer please - currently nearing end of 12 month Infinity1 discount and checked special deals in my account and only have offer for Infinity2 for £35.

@m1keyp1 Try teletop.co.uk and similar instead.

Got my topcashback the other day, and used the mastercard to pay my tescos food bill. Found the broadband much faster and less dropouts than sky.

Very pleased so far, although just have to make sure we don't use the home phone as calls are not cheap.

fyi for existing customer the offer at the moment is
infinity 1
24 months
£25.99

that isn't a deal. fail

Hi
I went for the cheapest option.
TP Link N300 from Argos for £29.99. It was recommended by a mod on the bt care forums, even he was slating the Smart Hub! It has no 5ghz band, only 2.4ghz so if that would be an issue then perhaps consider a more expensive one. You need an ADSL/VDSL modem with BT Infinity and you need to input these settings

Login details
Broadband Username [email protected]
Password bt

The TP Link by and large has been decent for me, no more dropouts which was my biggest issue. Yes, the signal isnt as strong on 2.4ghz but its not caused me any trouble.
If you go over to the bt forums others are asking the same questions.

https://community.bt.com/t5/Connected-Devices-Other/bd-p/OtherBB

I understand but as I mentioned I do literally all my shopping online, and online retailers are unlikely to split amongst cards, certainly Amazon was unwilling and I'm sure others would be too. I may try to exchange it with someone who does more shopping in bricks and mortar stores as a last resort.

If you have £10 left on the card (as an example) you can use it as part payment for an item. Then you can use another card or cash for the remaining amount. You just need to tell the retailer you want to do this and most will happily oblige.

Anyone had any success putting the prepaid card into your bank account? I also tried the PayPal option and was put off by the fee. I tried buying an amazon gift card, but was refused. Looked into Google Wallet, but they ended that ability a couple or so years ago. Looked into the Revolut banking app, and again payment was refused.
I do all my shopping online and so cannot split payments to make sure I use up the full amount. I doubt I'll be able to use the card up to exactly £200, so I'm bound to lose something once the card expires, which irks me a bit.

I also want to get rid of this smart hub.....could you suggest which one you bought and how do I connect it with the bt internet. I have heard we cant use any other router with BT infinity

TCB £161.60 is being processed via BACS. Should be in the bank account within 3 days.

There was also an option to get the cashback including a bonus 10% to be spent at Debenhams (£177.76).

Very pleased BT has paid out the TCB cashback amount.

Hopefully those that ordered from this deal via TCB and Quidco, will start to see your cashback is ready.

£160 cashback is at retailer decision stage, due on 24th May hopefully. Still waiting for my card to arrive however I didnt apply for it until the end of April.
I ended up selling both the YouView box and Smart Hub on ebay for a £60 profit as i had issues with it. This funded a better router so pretty satisfied

Nothing yet, mine just says tracked 'We're currently processing your transaction, and a resolution is expected within 14 days.'

TCB still not past 'pending' stage yet.
Still not received £200 mastercard.

However, I took the Youview box (I set BT up for my parents), and it's a great little box. Used to use my parent's old sky box (no recording, freeview only), but this has live pause which is great for making a cuppa. Nice and fast menus too.

Anyone paid the £160 by quidco yet? Mine is at the "retailer decision" stage, supposedly to be "available on 24th May".

The £200 Mastercard, to the extent that it is like a debit rather than credit card, had an advantage at Costco, where it was spent a couple of days ago.

Am also happy to report that broadband is as described and rock solid. The YouView box never made it out of its box :laughing:

can't recall, i got the link from their webchat, it worked out £205 for the year upfront.

Where do you go to pay the landline upfront? ive looked all over the BT site but cant find the option.

using it to pay the upfront line rental

£193.23 paypal gift is exactly £200 paypal.

paypal must of changed there rules, last time i done this there was no fee.

I'm with you. I don't quite understand some people to be honest.

Got an email yesterday about my £200 card and it arrived today. Not done anything with it yet but what is all the fuss about spending it? Surely it's not hard to spend £200, a few food shops and it's soon gone. Or am i missing something here?

Ordered my card on the 4th April, received an email Thursday that the card will arrive 7-10 days, take into account 3 bank holidays and it would be 30 days, give or take few but card recieved today.
Taking the £130 paid to BT in the last 2 weeks that's £70.

Would have been better if rather than give you £200 card they take £200 off your bill and yes i know i could pay line rental in advance but will probably jump ship when BT raise their prices again later this year.

Got the card today, activated, and saw the following (rather long list of) restrictions:

"You are able to use your card in most places that accept Mastercard®

Please note your Card cannot under any circumstances be used for making payments at CAT terminals, [email protected] terminals, toll roads and bridges, car parking, automated train ticket machines, obtaining foreign currency, for subscriptions or automated periodic payments, gambling, or any illegal goods or services. Your Card cannot under any circumstances be used to withdraw cash via cashback and cannot be used for cash withdrawals via ATM."

I am allergic to fees. 3.5% for paypal?! Yuck! No way!! :confused:

The reward card got delivered to my parents yesterday. The activation code was received via email the day before.

Me too!

Another option, if you're planning to buy a big ticket item (>£200) ask the retailer to take payment in two parts. Pay £200 on the BT card, and the remainder on your usual card.

That's what I'm planning to do - let's see if it works.

Otherwise I'll use for small transactions - a 3.5% fee is way too much!

I'm saddened that people are so worried about this £200, and its bizzare that some people are losing £7 fee's on it?
Just use it day to day instead of "real" money until it runs out?
Am I the only person struggling with this logic?

@genk It's against my religion to pay a fee. :smile:

Instructions below!

Create a Gmail account. From you paypal send a request for £200 to the Gmail account you created click on the link on the Gmail account, choose, pay without paypal, enter card details = profit! Paypal will transfer the £200 to your account minus £7 handing fee so you get £193!

:sunglasses:

You can't use an ATM!

£200 voucher received. Sent paypal request for money to an email address I created and profit = £193 minus after £7 paypal fee. Thanks BT!

That's a bit odd, since we're told you can use this card just about anywhere usual credit cards are accepted.

Can we add the full balance of the card to our bt account or do you have to pay each individual bill once it's billed.

Thanks - ties in with the other poster with the same date.

Ignore that advice, just received a payment refusal email from Amazon so clearly they know you are trying to circumvent the process for not trying to get cash from the card!

Another option to have easy access to the balance on the card, if you are a regular Amazon user, if just to add it as a giftcard purchase, seems to have worked for me just adding it to my balance and will then just pay for items I order in the future, might not suit everyone but its an option instead of remembering to use it in multiple shops/purchases?

Some people have sent it to themselves but I can't find a way of doing it

https://www.productsandservices.bt.com/products/bt-reward-card

Look under BT offer T & Cs for a list of dates and reward amounts.

Just logged into claim my Mastercard via the "My Rewards" link but cannot see any rewards.
Does anyone have a screenshot of the original deal. I'm thinking BT will try to wriggle out of it unless I have any evidence of the offer.

Just activated my card - you can't use it for ATM withdrawal.

Just checked and it shows: Dispatch Date - 6 Apr 2017

I saw some kind of charges' table in the ToC

hmm ok just tried to send card balance to my husbands paypal and paypal want to charge me £7 to do so :disappointed:

Mine turned up today, dead on 30 days in the end!

Thanks. So 3 weeks from "dispatch" to email, then +1 day for card. My dispatch was 26th April, so expecting card around 17th May.

Hi mine was 5th April if it helps, got email yesterday got card today.

I would also like to know but i think you need 2 paypal accounts, so you maybe you do a paypal gift to your other paypal account.

Anybody got a walk through for paying the £200 To yourself ta

Can you not just use it for normal expenditure?
Phone top up, electricity/gas prepayment cards, ciggies etc?

Received my card today too. Can't we just withdraw £200 at an ATM rather than mess about with Paypal etc!

When was your card "dispatched" according to the BT Reward history page?

Email received yesterday detailing how to use cash card. Card received today.
Just waiting on my quidco to confirm now.

I have my card :smiley:

My quidco still pending with a comment stating retailer taking longer than usual to confirm, this despite providing them with a ticket confirming account/order details etc.

mine too

It's not a problem though guys. It will arrive.
More of an issue is my tcb still at pending.

Also got that email today.

Assume you will be getting your email for another two weeks to wait!!

Just received an email (one day before the 30 days are up for the reward card to arrive) stating that I will receive the card in the next 7-10 WORKING days so another 2 weeks, WTF!! How do they get away with just changing the terms of their offers, ok it's only a few days but can just imagine how BT would react if I said oh I don't fancy paying your bill due today for another 7-10 days!

I'm not at all sure it is. I used it without any problem at all whilst I was with BT.

I've downgraded to the HH5, much better, but still has some odd WiFi behaviour.
Tempted to use my old plusnet router.

How can BT be this bad?

Spoke to one of the mods on the BT Customer Care forums who told me that i should purchase my own router to alieviate wifi connection issues. Suggested one for £29.99 from Argos, even they know how bad the HH6 is! Unbelievable.
I have made one phone call to BT about another matter and lets just say i thought Talk Talk were bad, the operative just kept telling me something off a script for 45 mins and telling me that i was doing something wrong. Eventually she hung up.
Jeez, BT where did it all go wrong!!
Keep having to remind myself that i am gettting it on the cheap and feeling sorry for those paying inflated prices for this shower of sh*t

How do you claim the card?

Same.

First bill was £123 which included the connection/equipment fee of ~£60

I have already had one replacement smart hub as the first one bascially self destructed when we had a power cut, I then had a two hour argument with three different departments telling me I would have to pay £120 for an engineer visit, once we got past that 'policy' they told me if I wanted just a replacement that would be £60 - when complaining loud enough they eventually put me through to a department (no idea where or what) who said as the hub was only 3 weeks old as a goodwill gesture (WTF!) they would send one free of charge on this occasion only!

No end of issues with the HH being incompatible with equipment in the house, SONOS, Synology NAS both seem to be problematic, the wifi when split into two bands seems to connect/reconnect when it chooses - leaving it shared is even worse with dropped connections and as above non working equipment, the initial speed of 50 mbps is now more around late 30's/early 40's but I just cant be bothered to ring BT to complain unless it goes any slower in the future!

No Cashback card received (my 30 days is up on Thursday) so will probably end up on another merry go round of phone calls and passed from dept to dept to get that.

Overall wish I had stayed with Sky (cant believe I am saying that) but in 14 years other than the cost I never had one problem that wasn't resolved in less than 24 hours and never needed a new router/hub because of a power cut!!!!

So got connected on the 4th, 1st bill was the 13th for £90 and now getting another bill on the 27th for first full month (21st April-20th May ), wasn't expecting it to land so quick, how are you guys getting billed before I query it.

Maybe they can't handle the volumes ? this was a very popular offer here and most likely other sites that have a similar theme like MSE.
It's not BT who handle them either, it's R. Raphael & Sons who will no doubt handle other companies reward cards.

If you have claimed it (remember it's not automatic) and had confirmation, It'll come to you, first I had the pin, then followed the card.

Although it doesn't state it, I wouldn't be surprised if it was 30 working days, so we would lose Good Friday and Easter Monday.

Same here, i can send a parcel to America and Australia in 3 days go figure lol.

No sign of the £200 Mastercard yet. It was claimed on the 29th March. So still a few days left before the 30 days is up.

Don't understand why they say it can take up to 30 days to arrive. As far as I am aware it isn't being sent from the other side of the planet via boat.

Ok, so i have been connected now for 3 weeks and heres my initial thoughts.....

Personally, i have experienced no issues at all however both my son and daughter are having issues relating to the wifi. His Xbox is playing up and my daughters Hauwei Phone is randomly disconnecting from the wifi saying incorrect password. Reading it could be an issue with HH6? Is there a fix to this or would it be a good idea to ditch for a HH5 and flog the 6 on ebay??

Also, i still have no first bill from them, in fact I have received no comms from them at all which i'm finding a bit strange.

Useless Smarthub 6's are going for £60 on ebay, I take it I own this and can sell it?

Thanks guys, waiting for a call from Sky now to take the line back. It'll be a new contract for standard BB with them - so probably a worse deal objectively speaking - but just don't have the time to be messed around by BT any more. Spoke to them yesterday and apparently they put a new order through for the £200 card to be applied, but it's still not showing when I go to claim. All the people I've spoken to have been very pleasant, but their system seems completely broken. So, back to Sky it is!

BT have also confirmed and made a note that no cancellation charges will apply. Fingers crossed :confused:

I've done quite a bit of research last night, and eventually went back to a HomeHub 5, and my problems are instantly fixed.
Also, other misbehaving WiFi devices (Sky Q, Xbox) are working without issues, as it was not specifically my S7 as I initially thought.
Googling and reading, these SmartHub 6 devices are struggling with certain wifi chipsets.
Advice appears to be, buy another non BT HH6 or use an older HH5/4.

Again, with my HH5, all is rosy in my garden off wifi.

I'm having wifi issues when streaming live sport over the xbox with my HH6 whereas the HH5 was no problem at all.
I have always had the issue with the Samsung S6 though, where I cannot properly load videos or images etc. I knock the wifi off and it works instantly.

I am having so many issues with my Samsung S7 and this Smarthub 6 they supply...

I have googled and I'm not the only one, they have attempted to fix it but most people are buying replacment routers or using the older Homehub 5.

Luckily I do have a HH5 in the garage, but I was hoping to use the 6 for the extended wifi and other bonuses..

Anyone else?



p.s. I don't see the fuss of getting the money off the card asap, just use it for daily spends, supermarket, petrol etc?

Hiya was the 10th when you claimed your card ?
i Don't believe you can withdraw the funds but people have gotten around it by paypal transfer from what i've read on here.

Sure.

I signed up on 10th Feb. Cashback was confirmed on 18th March. I got my card in Mid-March along with the activation code (which you receive in an email). Just got around to setting it up.

Not sure, but do you mind telling us when did you get your account activated? Just so we can estimate when to expect ours. Also have you had Cashback yet?

Quick ques on the Reward Card - I have got mine and it's now up and running. Anyone know if there are any cash withdrawal charges?

Or.....potentially you could speak with BT and if they have taken your line and activated the deal. The. The original terms should be live and you should get your £200 Mastercard as part of the deal.

Ultimatly down to if you have the patiance to wait for them to go through phone recordings if they say that the agreement to cancel didnt take place. During all this it is messy as you will have parts of contract between BT and Sky if you use any part of the service.

You should have recieved a letter from Sky if yoy were leaving, giving you a timescale as to when you can dispute the takeover to stop it from happening.

After BT advised you the order had been cancelled, did you check the BT Order Tracker web page a few hours later to confirm it had been cancelled? I know a friend who had to phone BT again a few days later when it was evident the order had not been cancelled according to the Order Tracker.

If Sky advised you had to agree to a 'new' contract, I think there is a usually a 14 day cooling off period, so there shouldn't be any cancellation charges from Sky if you change your mind. Worth phoning Sky to check.

How do I track my mastercard?

ive heard nothing since signing up

go to here https://www.quidco.com/support-contact-us/
and click the box that says has not been received (i think that was the one i chose) i made sure i put my bt account number, the bt order number and the activation date i think that info helped the speed up.

Hi all, we took advantage of this deal on the last day of the offer and are having a bit of a nightmare experience... Guess I should've paid attention to the warnings about BT but I'd be very grateful to anyone willing to read my story of woe and offer any thoughts on what to do! :smiley:

About a week after placing the order had a call from BT - apparently there'd been an error with the order and although they would take over the line on the 5th April as planned, they would have to put through a separate order for broadband and phone packages. The lady said she'd phone back nearer the time.

31st March, I get an email with what seemed to be a completely new order, due to go live April 19 (today). Checked and the original order had been cancelled. Hey ho, I'd long abandoned any thought of getting cashback anyway, but I phoned BT because several details of the new order were totally wrong. The bloke adjusted the order to match the original one and made sure the £200 card was still applied.

Yesterday (last day of the new order's cooling off period) we got cold feet and phoned to cancel, dreading what was to come with BT. They confirmed it would be cancelled and we would stay with Sky. Fine. Dodged a bullet there, I thought.

This morning, the line went dead. My worst fears were confirmed when I phoned Sky and they said that BT had indeed taken over the line anyway.

Sky have now raised a dispute with BT to take it back - but since we're now with BT we'll apparently have to enter a new contract to move back. When I asked of they would match BT the best the guy said he could offer was free ADSL broadband with £15 line rental, or a bit off fibre and a reduced activation fee (can't remember how much exactly.)

Trouble is, I think BT might try and charge for cancellation if we go back to Sky, as we're now 'in contract' - although the woman on the phone did acknowledge this was unfair as I did ask to cancel yesterday.

I don't really care whether we have broadband with Sky or BT, I don't even really care if it's fibre or not - I just want to get out of this situation without having to pay through the nose for a new contract or paying cancellation charges through no fault of my own! Any suggestions on what to do would be hugely appreciated. Thanks in advance helpful folks of HUKD! :smiley:

How did you do this? I'm a premium member too but mine is sitting at Tracked with expected payment in 90+ days. ta

mine was quidco premium, i just raised a claim and they paid it out

So the BACS payment was for cashback then? If so, how did you manage to get it paid out so quickly? Mine's showing as estimated payment in August!

yeah no sign of the bt reward card, no i got a bacs payment

Presumably you mean the BT Reward card. Did you use Paypal to get the funds in your bank account?

Mine was claimed on the 29th, 21 days ago lol so apparently should be in the home stretch.

claimed my card on the 10th, stilll wating.

cashback is still pending too through TCB. if its pending does that mean it will confirm eventually? or could it possible dissapear?

Cashback in my bank now :smiley: still no sign of the card though :disappointed:

I've just claimed my £200, simple process?
30 days to dispatch now.

I want to echo this. Had my email weeks ago and nothing showing yet!?
Came to this old post to see if anyone else was in same boat.
Cashback tracked (still pending) and no Mastercard yet, even though the BT reward came up at £200 and I got my sent email!??

29th March i got this email "We've sent your reward".
Thanks for claiming your £200 BT Reward Card
We'll send it in the post shortly. It could take up to 30 days for it to arrive.

Still waiting on it. I know it says allow 30 days but they either have or havent sent the reward so which is it?

BT, just a useless organisation......

So, I have received my "Line and BB are now active" text and email, and I'm getting billed for today. But where is my hardware.
It is with parcelforce of course. Because BT did not know it was a bank holiday long weekend. Yes, that's right, something that has been in place for over two years, and they did not realise meaning that the hardware was not shipped in time for today.

Totally useless.

I don't think so. It's exactly the same set up as i had with sky before the switch over.

It's not a microfilter issue is it? Or too many phones connected to the line?

Hi, I'm all installed. Has anyone else had a problem with not being able to receive calls on the landline? I can make calls but can't receive. I'd rather try and avoid an engineer. Cheers

How about nemesis?

No one blocks Kodi, it is an app...

Hi do BT block kodi

I've claimed it but someone mentioned they had an email and text message tracking it, would be nice to know when it's coming lol.

Use this link www.bt.com/claimmyreward if you haven't already claimed

Yeah, I have some Homehubs around, but want to hit the ground running with the router I'll be using all year due to the 7 day line conditioning.

I have a email and tracking now saying it will be delivered on Monday between 9-5?? Bank holiday Monday?


EDIT I've just logged in and it has been sent via ParcelForce 24 hr service, and is out for delivery today? (Apparently..)

EDIT2 - http://www.parcelforce.com/help-and-advice/sending/public-holidays No deliveries today apparently.

Typical large companies, no idea about customer service.

After endless hassle, mine was activated early. No equipment, but I simply used my existing plusnet router with a username of [email protected] and no password

I did mine throug TCB. Shouldn't make s difference should it? Just worried as other purchases after this have tracked and confirmed where's s this is still pending!

My install is Tuesday. But no devices dispatched yet. With bank holiday. Unlikely to arrive in time.
Crying.

No pay out from Quidco just yet, but my £200 card is supposedly out in the post.

A note on Quidco however, as it originally had an estimated pay date of June 1st, but it is now the end of August!

Just tracked for me. Fairly normal for quidco I think. Should change to confirmed eventually, and then paid.

i got my quidco paid out just awaiting it to go into my bank haven't heard anything about £200 card yet, how did you get text & email updates for tracking it ?

Just another thought then, assuming I don't make any calls or purchases, my bill next month should be £28.99 (line rental + broadband) and £8.99 for the unlimited calls, so £37.98?

Has anyone had their £200 MasterCard yet? I think it's possible to add the card to your PayPal account and then withdraw the balance into you current account. So I've been told anyway :stuck_out_tongue:

Also, has anyone experienced any problems with the Quidco cashback? Mine's still showing as £160.

We were activated on the 31st March and our first bill is £116.79 - including the one-off, £69.99 kit charges. Making the bill itself £46.52. I mistakenly made a mobile call which was 28p so the total rental and other charges comes to £46.80. We also took out the extra call plan for unlimited calls at £8.99.

Then follows lots of different, little charges, for things like BT Privacy Caller Display, 40p and £1.75, being added on then taken off?! I'm going to see what happens next month before ring but it just feels like they've made the bill over complicated on purpose!

Have you guys got your cash back confirmed?

My first bill is £69.99 + 10 days @ 10ish

I was also so concerned, so I actually queried it (about the MasterCard) and was also told that as long as what 'they' (BT) do, so long as a new order isn't created and the old one still stands, all is well on the cashback front (or should be, if they know their onions) :confused:

Okay, so who's first bill is all over the place?!

My concern is contacting them about this is losing the £160 top cash back..

Once the £200 credit arrives, I intend to 'cash it in' and put it towards BT

Can I PayPal myself the money? I'm sure I read that on here somewhere.

By the way, my BT claim reward MasterCard said £150 instead of £200 when I checked last week. All sorted with BT today by them sending out the 150 and another for 50

Got emails and texts proving dispatch of both. Nice one BT for sorting it so swiftly.

Has everybody's cash back been confirmed or still pending like mine? How long should I wait before doing anything?

I will just wait until the contract ends, and then will initiate all the process, even if it means paying half a month (installation time) at "full" price, just to make sure they don't flag my account or anything.

Yeah the name shouldn't matter at all, however, I think if I was in your position (still in contract) I would probably be worrying about whether or not the BT system would flag it. I am fairly confident they won't but if in doubt, just use your partners name etc.

I assume you are going to buy the new contract, and then set the date for the day after your current contract ends? You should then get the letter I got, which states someone else is wanting to take the line, and you will just get your final bill after it transfers over.

It was all pretty simple and I too was sceptical about both the cashback side of things, as well as not advising them I was leaving my (out of contract) contract.

Totally! I'll check it again.

I remember reading your message. What I was not sure about is how to go regarding being already a customer (still in contract) and if the cashback will track again. But I'll do as posted above from other members.

Again, thanks to everyone.

Thanks.

If you go back just one page, you will see my post relating to the breakdown of price.
I had to pay the £60 connection charge again, but after both the new customer incentive (£200) and cashback (£160) my bill is effectively under a fiver a month for BB, Phone and TV...!

Well worth it IMO.

Thanks a lot both of you. I have read a few pages but couldn't find anything similar. I will just do as you said. Wait for it to finish and register again. I will try quidco instead of TCB this time, see if it goes through. I guess I will have to pay the installation fee :smiley:

Thanks again.

I can vouch for the comments made by PKRichie.

I literally just did this. I was out of contract, and BT were trying to get me to give them notice AND pay the cease fee which is BS tbh...

I signed up as a new customer, with the exact same details as previous. I got a letter in the post saying that someone (me) was trying to take over the existing line (also me) and so long as I didn't object to it within 7 days, the line would move to the "new customer" (still me). A final bill would then be sent and the account closed.

I just received the final bill over the weekend and I was in credit by £9.56... BONUS! :laughing:

Place the order as if you've never been with BT, if you're out of contract have it start asap, if in contract and you had equipment with the previous contract, start the new account on the day your old account contract ends.

Even in your name again, BT will see you as a new customer and it'll be a new account, not sure how TCB will see it though.
All of this has been previously answered in this thread though.

Thanks. But sorry, I don't get it. Should I just sign up again with TCB and BT with my name, I don't think that will go through as new customer. Probably will go with a "new name" just in case, but I'm not sure if I will be getting charged for ceasing my contract after it ends or if the new "owner" will cancel that extra charge, as the line will continue to exist.

In fact, I don't even care to lose the phone number, just want to know how to proceed as I'm a bit confused.

Also, not sure if it's better to order the new line like 1 week before the contract ends, so the switch starts its road.

Thanks for your answer

It doesn't even have to be your partner, signup in your own name.
Just don't contact BT and ask them to cease your account, the new order would fail.

Hi guys, one question from a newbie on these things.

I know this deal it's expired, but there's still offers with TCB and the mastercard.

My BT contract will end in the next month, can my partner sign up to get the new customers deal for the same address/phone number? And I will probably receive the letter saying someone will take over my line, right?

Thanks!

This came at an excellent time for me. Moved to a new house and fibre had just been enabled.

£200 card on the way, £100 cash back tracked, 55 mbps down, 10 mbps up. Had a problem with the phone line, but it was fixed in 24 hrs.

Cheers op.

Good to know but it still seems much slower than my Sky 15Mb/s even though it tests as being more than 3 times faster

Turned out the phone had not been connected at the exchange

BT don't restrict any protocol, no restrictions, traffic management or fair use limits either.

Could any tech wizards here explain to me why my skygo app buffers like the hell on the xbox 360 ONLY when watching live sport? All other channels are seamless, yet I go to sports and it can't handle it. Can't be my wireless surely?

50 up / 9 down / 11 ping

I place order on March 21st and line went live today. My account was showing £150 Reward card available to claim so had to reach out to CS (0800 800 150). I tried by chat but they had to dial me back and put e through to the correct CS team.

BT had me down as placing order on March 23rd. They asked to submit the £150 reward claim and then they raised a query for correcting it to £200. I was told as its weekend it will be early next week that I should get feedback of the correction.

Hope that order date issue does not impact my TopCashback!

Lost line connection first thing in the morning. Line came live for calls around 10.30am. Engineer call around 12pm when Fibre went live. Was not expecting a visit. I had left the BT hub plugged in and was blinking purple but on engineer's arrival it had turn constant blue.

All is good. Thanks to OP and all.

My phone wasn't switched on until 4 hours after B/B and couldn't claim my reward card until BT informed me that my phone and B/B were up and running about 2 hours after the phone went live.

Will do thanks

Chase them, your phone line should have been working before or at the latest the same time your broadband started working.

Broadband is OK although it seems that torrents are possibly being restricted, it was better with Sky at a third of the bandwidth. so far I am seeing nearly all torrents being processed at 2 figure speeds, rarely climbing above 100kb/s, maybe its just an unlucky coincidence and these are just slow links.

Is it normal that the phone line is still dead, do I need to chase BT or is it something that takes longer.

As above.
Log in, your account number is there.
Then go to the link posted above and claim it.
I claimed at the beginning of the week and it is scheduled to be posted out today.


I was sceptical at first with cashback, but I've ordered several things in the last two years and always got the cash back in the given timeframe. My preferred route is Quidco, but TCP has also worked for me recently when Quidco crashed over Black Friday.

Just sign up, search for "BT" on their site, and click through the shown deal.
It will open up a new window (the BT website) and you'll get a notification on cashback page to say whether it tracked or not.

At the time of the original deal, Quidco were giving £100 for Broadband & Phone, and also £160 for BB, phone and TV. The TV package most of us went for cost £10.00 as a one off fee so effectively they gave us £50 back for nothing!

TCP matched those deals I believe so just check each site and see what the best deal is for you.

For a lot of us, the money side worked out as follows:

£28.99/ month x 12 = £347.88
£347.88 + £60 (Set up fee) + £10 TV box = £417.88

£417.88 - £200 (BT Giftcard) = £217.88
£217.88 - £160 (Cashback) = £57.88

£57.88 ÷ 12 months = £4.82/ month


So anyone still asking if its a good deal, those are the numbers!
Under a fiver per month, for 50+mb BB, phoneline and basic TV package (which includes BT sport for free until July 31st should you want it)...

Obviously bear in mind this was the original deal, which expired a while back, but just transpose the current deal in to the figures above to work out what you will pay.

HEEEEEEEAAAAAATTTTTTT!

Log into your BT account, the ID should be the email address you signed up with.

How did you get your account number though without a bill. Its asking for mine

Also how does cash back work, I have never used it will I get cash back?

​Is that good?

https://www.vouchers.bt.com/claim-my-reward/ scroll down to claim my reward

How did you guys claim the reward card? I've tried on their website and it wont let me unless i put my account number in. I've gone through all the emails they've sent me and i cant find an account number. Only an order number.

it's £29.49 a month with £125 gift card at the moment on BT website.

Is this still available?

Mine said £150 not £200. I've applied for it but also filled in their contact form.

Anyone got their reward card yet? I just logged in to find mine should be on its way

How many devices can share the BT wifi log on details for out and about wifi connections?

I can't seemt to find it in the common questions.

Thanks. That's annoying, I'll get in touch with them to ask if they'll supply it.

All working here, 52 up 9 down and £200 winging its way :-)

depends, if you go via the topcashback it shows £125.

topcashback confirmed the £140 today for my daughter!

A friend had a new line installed earlier this week, delayed by one day. New NTE5c and MK4 filtered face plate fitted. Phone working but fibre activation delayed until later this week.

BT Offer Showing the £200 cashback.




BT TopCashBack New customer Details (Quidco was £160)

That would be a huge help if you can! Put it on imgur and share the link here :smiley:
Thank you!

Installation scheduled for today. Sky switched the service off before 9am in the morning :disappointed:. Luckily I have already registered for and have access to a reasonable BTwifi-with-FON signal in the neighbourhood, providing internet access to various machines throughout the day. At just before 7pm I was informed by both txt and email that phone line was up, and similarly broadband came on-stream just after 8pm. Broadband installation literally took 3 minutes, consisted of unplugging signal cable from sky hub and plugging it straight into the bt hub, connect power lead, press on-off button, wait for colour to change from green (to flashing orange/red momentarily :smirk:) to blue. Testing with the bt wholesale speedtest on pc showed 52Mbps down and 9Mpbs up, well pleased! For under a £5iver a month, the OP certainly deserves a huge thankyou! :smile:

It is going to take a bit of planning to finalise the setup, I think, with dual band same ssid and all that. To start off with though, I am just going to take the lazy option - by renaming the ssid and password to the same as those on my old Sky hub, rather than requiring every single user having to reconfigure every machine that used my broadband previously...

Cheers!

I wonder if the first order failed, if it was resubmitted and they added the cashback from that date, that would explain why, get in touch and ask them.

I took screenshots if required

Check the list i posted yesterday showing the voucher you receive depending on date signed up, it dropped down to £150 for fibre after a week.

Infinity.
Just logged in and confirmed, I have infinity.

Did you order standard or Infinity ? Infinity was paying £200, standard was £150.

Has anyone had a new master socket fitted?

If so did they replace it with a filtered socket or just a standard socket?

They've fitted a standard socket for me, it feels like a missed opportunity for a filtered face plate.

Engineer was due on Friday to complete the install, took the day off to wait for them and potter around doing a few jobs at home (pulling CAT6 cables to the upstairs bedrooms and various other networking jobs).
3pm get a message saying no engineer visit is needed, and that order is delayed.. Ring them up and there is an issue at the exchange that they will sort today (4/4/17).. Just had a message from them saying its now all working, will check when I get home..
Attempting to claim reward card they have dropped it from a £200 card to a £150 card, so need to harass them about that tonight, see why they have reduced my cashback!!

B/B up and running, phone is dead mind. Went to BT to claim my card and the page is showing as order been delayed, suppose I have until midnight for the phone.

Says it's my number that's connected but still won't accept incoming calls cheers

Not sure if it still works, but try dialing 1470 17070 on your landline to see which number is connected to your line. If it's not your number, you might have a crossed line.

Cheers mate when I ring the landline it says sorry your number is not recognised,I have removed the faceplate and hardwired it but still the same,engineer booked for Wednesday

It started well but I can't get incoming calls on my landline and the router keeps rebooting over n over again

Great cheers for that mate :wink:

I found the link to sign up to line rental saver, but not sure i want to risk the quidco money. Seems to be placing a new order if i continue with it



Depends on the date you signed up

From 28.03.17 until 10.04.17 new to BT customers are eligible for a £75 BT Reward Card when ordering a BT Broadband package and a £125 BT Reward Card when ordering a BT Infinity package. Existing BT Broadband customers upgrading to BT Infinity or those adding just BT TV are excluded.

From 22.03.17 until 27.03.17 new to BT customers are eligible for a £100 BT Reward Card when ordering a BT Broadband package and a £150 BT Reward Card when ordering a BT Infinity package. Existing BT Broadband customers upgrading to BT Infinity or those adding just BT TV are excluded.

From 15.03.17 until 21.03.17 new to BT customers are eligible for a £150 BT Reward Card when ordering a BT Broadband package and a £200 BT Reward Card when ordering a BT Infinity package. Existing BT Broadband customers upgrading to BT Infinity or those adding just BT TV are excluded.


Actually, i saw your comment about your speed not being fast enough for BT TV, so is it not normal broadband you have? £150 would be correct then.

I've just been to claim the card and it's £150 and not £200 is that correct?

"£150 BT Reward Card"

Same as you switch on tomorrow and my first bill is 21/04

Due to get switched on, on Tuesday, does anyone know when 1st bill is due after it.

​nope 1gigabit here

Cool, my speeds have settled now :sunglasses:

Anyone only getting 100mbps from the wired ethernet ports?

anyone having trouble with kodi ? mines buffering like mad.

Mine was 48 down, 10 up, 16ms ping immediately.

bt.com/newbroadbandspeed

I know it's early days but my connection is syncing at 55MB and I'm getting, via Speedtest.net, around 32MB... too early be concerned?

​My posts today have been about this very problem... It pays to read Comments :wink:

It took me 4 different people but eventually I got them to finally admit they missed my sports off. I added the £5/month HD extra pack. This includes bt sport. If you didn't select that or just the standard sport pack then you don't get it as default. You can add it to your account and it's free til July 31st then 3.50/month for SD Content or 5/month for the HD.

BT Sport is an addon for BT TV, you can add anytime and remove with 30 days notice.
It'll be free until July 31st, then £3.50 p/m from August 1st.
It will recontract your broadband for 12 months but at the same price you pay now, your discounts remain in place.

Get in touch with them :smiley:

Yep, I was all up and running before I left for work this morning :smile:

Woke up to no connectivity with Sky though; it was a very tense household for about half an hour!

Already claimed the £200 - its been dispatched too, apparently? The £160 Quidco tracked nicely as well so as it stand, so I've no complaints.

Not even opened the TV box thing, is there any point? Might flog it on eBay! Keep hearing about free sport through it but isn't that a defunct offer now? With Sky TV already, I literally have no use for the box...

My phone, fibre and TV (free starter pack) got activated today without any problems and I've also put it the claim for £200 reward, which was straightforward to do.

But I don't have bt sports, I thought I would get it automatically with the starter TV package, but that's not the case.

So I've tried to add it online, but it will only allow me if I accept a new 18 months contract for starter TV AND broadband. Now that is a bummer, because it means I'll have to pay the full price for fibre for the last 6 months, after my deal ends.

Is there anyway to get round this? Anyone else came across the same problem?

I already have sky q so the TV side might as well be sold it was only ordered for the extra quidco which pays out 20th April

if you go back through the myreward link after claiming it will now tell you when your card will be sent out mine says 5th April.

All sorted up n running £200 cliamed

Do you mean Sky Broadband or BT on Sky for TV?

If you mean BT TV, you have to call BT up and give 30 days notice to cancel as its a seperate contract to your phone and broadband package.
Thats what they told me anyhow and it generated a seperate order number that was a cancelation of that service.

BT initially introduced a broadband cessation charge some years ago to discourage dodgy ISPs from ceasing lines instead of providing a MAC when their customers tried to leave, and also to try to stop ISPs that were going bust, and their wholesalers from trying to force customers by withholding their MAC, into joining a new ISP that they'd been sold to, typically with an unfavourable contract and ceasing their broadband if the former customer didn't accept.

I believe it now supposedly covers the cost of work required in the event of cease. If you migrate there shouldn't be a charge.

Up until now, I fully agree with the above post.
I was a BT Customer who was out of contract and the CS advisor told me exactly what you have read there. I argued that I was out of contract so why on earth would I have to pay it but they insisted.

I decided to just take out a brand new contract and received a letter a few days ago explaining that someone wanted to take over my line and if I didn't respond within a week they would allow the transfer and then just produce a final bill. If there is no cease charge on that bill, then we are right.

Sky still active for me I thought it would of gone of by now

It's only if you completely cease your line. If you are transferring to another provider they can't charge (ofcom ruling), and don't charge.

Never knew bout a £31 charge for leaving. Anyone else had this?

What you'll pay
You'll need to pay £31.00 for stopping your BT services. This includes:

Charge for stopping your broadband - You'll need to pay about £31.00 for stopping your broadband. You can find out more about this at bt.com/ceasecharge

This is sort of what I'm concerned about with the BT sport issue I wrote about above

The 1571 service was added via online account after the original order went live. Contacted TCB as the BT page says to contact them for changes to orders just to be on the safe side. 1571 order got its own order reference. Received a reply from TCB to say BT may not allow the original order cashback. They did say to contact them if it happens and they will try to resolve it.

I don't recall the option to add the 1571 service during the order process. I suppose I may have missed it during the order process.

Possibly a sneaky way for BT to decline paying cashback to TCB and Quidco? Does seem silly. It is an additional purchase after the original order has gone active/been fulfilled.

Has anyone had BT Quidco/TCB cashback issues for situations like the above?

I'm also going live today. Sky ADSL went dead before I left for work this morning so hopefully I'll just have to plug in the new router tonight.

Do you need to do anything techy in order to get bittorrent working on BT? Asking for a friend..... :wink:

I hope you're right!
I'm gonna contact Quidco regardless as to lose £160 over the sake of what, 5/6 weeks of the remaining football season just isn't worth the gamble.
They said it would re contract me and that's what worried me, because what if my previous order is them deemed "dead" as a new one is activated, thus voiding my quidco claim...?

Got a text and email to say it was being posted within about 12 hours but that it could take 30 days to arrive. I did it first thing in morning

​yes you get a email confirmation i got a sms confirmation as well

do you get the confirmation email when you claim £200 mastercard. I only saw the button "claim reward" and when I clicked it became green saying reward claimed. No confirmation email though

I put what I thought I had previously read from a thread somewhere on hukd. So many comments lately on ISP offers taht I may have incorrectly remembered. The comment said something like, your line rental charge won't be going up in price during your contract as it has been paid in advance for 12 months.. So if the ISP increases the monthly line cost during your contract, you couldn't use that reason to leave penalty free as you aren't having an increase in line cost. Although other ISP price hikes could be a reason to break the contract penalty free.

​paypal it to yourself

I've had a quick search through the thread thinking I'd seen the answer somewhere, and apologies if I've missed it, but is there a way to transfer the £200 from the reward card into a bank or paypal account?
Thanks.

Great cheers for the link!

www.bt.com/claimmyreward
Enter the info it asks for, the order number will start with VOL013

I can't see anywhere to claim the Mastercard when I login to my account? Ordered placed a while ago with activation on the 3rd..

managed to set my BT ID up and £200 reward card claimed :smiley:

Incorrect, if you're leaving due to a price rise you can leave without termination charges and the line rental saver is refunded, if you have 6 months left, 6 months would be refunded.


BT Sport is an addon for BT TV, you can add anytime and remove with 30 days notice.
It'll be free until July 31st, then £3.50 p/m from August 1st.
It will recontract your broadband for 12 months but at the same price you pay now, your discounts remain in place.
It won't affect your quidco claim or rewards card, they're tied to the original order which has now completed and closed, adding BT Sports is a different order

I've got my first complaint and I'm super annoyed.
I took the TV, broadband deal for 160 quidco.
The starter pack states that bt sport is included and what happens when I install and setup... Its not there. Called the team and they've said it needs to be added and that someone can do it next week (cheers guys :confused: ) but they will have to start a new contract for me...

Is this likely to affect my quidco claim?

Be aware that paying the line rental in advance will lock you in when BT puts up prices. People aren't doing this as when line price increases come along they can get out of the contract without penalty. This is why several people have recently moved away from Sky and BT penalty free mid contract.

Choice is yours if yout don't mind the full 12 month contract or want some freedom to potentially get out and take up a deal with another ISP should price hikes happen.

i got the link from webchat for the line saver i think the main site was https://www.productsandservices.bt.com/ but check with them.

How do you do that? Do you call them or can you do it online? Cheers!

52/10 mbps all good
ip cameras done, (easiest router yet to set these up on)
admin layout is very straightforward to use
£200 reward card claimed

so far so good

It's my activation day today as well. Internet was not working this morning at 7am. I got a text from them at 9.48am telling me it was working.
All working now, really easy set up. Claimed my £200 reward card. I'm about to pay the line rental in advance which saves another 10%. If all the cashback works, it will cost me £35.07 for the year!
I was getting 3 Mbps with plusnet adsl. Now getting 40Mbps :smiley:

Today is my activation day and I am without internet since 9 in the morning. anyone know roughly what time the activation take place. The wait is killing me

Nope. Mine got sorted right away.
Have you left it for a while? It could have expired?

I've tried to set up my BT ID today but the link in the email they send to confirm is not working. Done it a few times. Anyone else has issues?

All my gear received today for activation tomorrow so far so good

+1. £200 card posted and topcashback tracked at £120. I make that £7.32 per month. Was paying sky £18.99 a month for standard broadband. Gone from 5.5mb down and 0.5mb up, to 52mb down and 6.5mb up. This is possibly my best ever HUKD, thank you OP!!! All I had to do was apply online and the rest has been very easy so far......

my connection is due to go live today at some point.
i tried out the range of the wifi range yesterday on the hh6 and its alot better range than the sky q hub that i currently have, ive split the signal 2.4ghz and 5ghz in the admin.
i'll know for sure if its any good once i setup the ddns, and port forwarding for my ip cameras.

All my gear arrived today and I go live at some point throughout the day.
All this talk about the HH got me thinking though. I've been told on several occasions that the gear is pretty rubbish, but I'm not THAT technically minded to understand the ins and outs of how it all works and WHY its so bad.

What would you recommend doing (I admit I could scroll through these 30 pages but its a lot of info to try and sift through!).
Having been with them previously, I used to find more often than not my NAT settings would default to strict or moderate, and very rarely open. I would sometimes get this "Can't locate a Toredo IP" error also when testing multiplayer settings on the XB1.

Are any of the above actual issues with the hardware?

All set up for phone, TV and fibre (with a VR900 having used it with plusnet), the HH will stay in its box for now. No problems so far. Have also claimed the £200 reward.

Hi Guys, RE the £200 card. Any idea how quickly we should it expect it after claiming the reward?

They don't know what they are talking about. I copied and pasted that info from the Bt forum

Cheers I'll give this a try but just rang CS and there saying I have to use there hub.

All sorted here and £200 card claimed :smiley: Thank you OP :smiley:

It's a bit ambiguous. I think BT sport is initially free then £3.50 from 1st August to add the BT app - watching on a PC/tablet/phone but it's free on any TV package to watch on the BT Youview box. I've gone for the latter as I didn't want to pay an extra £3.50. Will find out tomorrow when I get connected.

BT is up and running for my parents.

The £200 voucher has been claimed and an email confirmation has been received. Simple process to claim.

1571 service has now been added via online account. Contacted TCB with that order ref, just in case it could hinder the initial cashback claim. There was a note on TCB about informing them of order changes. Although this is really a separate order. No changes were made from the initial order being placed to the service becoming active.

Only issue with the BT Smart Hub is it only has 3 channels for 2.4GHz and they are rather crowded in the neighbourhood.

I set up the BT HH5 they were using with their plusnet service as an access point upstairs connected via homeplugs. The following are useful if you need to do something similar:

https://community.bt.com/t5/Connected-Devices-Other/Re-Extending-wifi-signal-of-hh5-using-a-hh3/m-p/1609883#M121053

Connect two BT Hubs together as access point youtube video

I made the SSID names the same for the HH6 and HH5 with separate ones for 2.4GHz and 5GHz. That way my parents won't have to keep manually connecting around the house if they wander and wifi at the same time :smiley:

I'm all up and running and claimed my £200 voucher......no issues at all so far.

You claim it here :-

https://www.vouchers.bt.com/claim-my-reward/

but dont try it until after your broadband is up and running

Don't know what harware is compatible but the settings for non bt hardware are :-

PPPoE, VLAN id 101, username [email protected], password BT.”

No reason why not - BT (if you can get hold of somebody) should give you the login details.

Missed my hub delivery yesterday and supposed to be changing over. Anyone know if I can use my tp~link ac750 ?

Suppose I need to phone by for a user and password.

Will keep an eye out when activated to get the link for the mastercard

£368 cash back on a 12 month deal costing a total of £408.
No brainer really, thanks OP. Appreciated.

So far so good. Cashback tracked within a few hours of ordering, got a letter to say going live on the 29th. Postie delivered the homehub today.

This deal could be alot of hassle but if everything goes ok then it really is the best price by far for fibre.

Hopefully get back online tomorrow via infinity and try to claim the £200 reward card.

​hi.. my cashback hasnt tracked? but my order is being connected tomorrow??

Try to ensure someone is home. Today the BT hub and basic BT TV box was left on the doorstep in full view of the street. The Parcel Force address label even states on it: "Special Instructions Do Not Leave Unattended".

People were in and the doorbell wasn't rung. And yes, the doorbell is fully functional.

Deliveries should be signed for.

I've sent a complaint to Parcel Force and also notified BT.

of to a bad start, bt hub was supposed to be delivered today, guess what, it hasn't even been put in the van for delivery!, supposed to be coming tomorrow now.

BT CEO [email protected]

Or you can go via the official complaint procedure:- https://www.bt.com/help/home/complaints.html

I know from following an isp forum that the previous BT CEO was very hot on resolving genuine complaints and I gather the current one is similar:- https://www.theguardian.com/money/2016/sep/18/customer-complaint-ceo-better-than-customer-services would help if you are clear and concise and provide sufficient details to identify your order.

My personal experience of ofcom was they were worse than absolutely useless when my ISP went bust and an ISP took over my phoneline's adsl tag for a month and refused to provide a MAC or any internet access unless I paid them for a long, overpriced contract with them, effectively hijacking my line and preventing me getting internet access for over a month until they ceased my connection.

The regulate the market, a complaint - they record it (if valid) against the telco and send it on to telco - if that does not work then you go to Alternative Dispute Resolution which frowns upon its 'members' as it knows Ofcom only record valid complaints.

Ofcom recorded complaints then make the polls for accurate representation of its figures - why Vodafone in mobile telco keeps winning the losing trophy.

The same team deal with complaints via Ofcom or CEO office. Might as well record a official complaint - as Orange Broadband, EE & now Vodafone (this year) have announced thousands of new UK jobs this year, complaints with Ofcom work, telcos take notice - as I said whatever route you take it ends up at the same team, but via Ofcom is extra bite if you need to go to ADR.

I doubt it - not much point in contacting Ofcom because:

What we do not do
We are not responsible for regulating disputes between you and your telecoms provider;
CEO's office is the only way to get any sense out of BT - they have a separate team in the call centre just dealing with CEO complaints because of the sheer volume of them now.

It's 30 days notice to cancel, a working line line takeover takes around 14 days, you won't be billed for services used after that date.
If there were charges it would tell you how much in the letter, so what you've received is what you want, it means your order to take over your old account is going through.

They still messed you about to your detriment, Ofcom will record a official complaint https://www.ofcom.org.uk/about-ofcom/contact-us

Ignore BT CEO office, or else they get no bad points against them versus Ofcom, and they deserve every %

Same as billing you past a PAC out date (past minimum term), it's 30 days notice or transfer to new telco, the telcos in this country are just dodgy looking for anyway to make cash.

Got a link to both? Will they even bother since i'm not joining them after all this?

Just got my letter from BT explaining that someone else wants to take over the number at my address.
It states "If we haven't heard from you by 2PM on 29/03 we will assume you no longer want the phone service at this address on this number. We will then end your contract, allow the transfer of the line to the other customer and forward your final bill within 7 days.

If that is in fact true, then what a load of crap the customer service advisor was speaking, telling me I still had to give them 30 days notice, despite being out of contract!

Just had a whatsapp message from account holder (or what would have been the account holder) BT are doing the same, confirmed twice via Live Chat takeover was 4th (as from order selection) from last Tues, last time confirmed was on Sat. BT Login and 'Track My Order' can't trace it, Sky say no transfer requested - so they went Live Chat - but now say they need to submit a new order. But that would take the transfer date beyond Sky's 30 days satisfaction and account holder would be billed to leave Sky for 11 months.


What a shambles of a company at the point of ordering, at least other companies mess up when you actually are in contract!

That's BT for ya, Ofcom or email CEO

complain, https://bt.custhelp.com/app/contact_email/c/5642,5681 If you are lucky they will call you next day..

or email the CEO..

Nope out of contract. First it was a system issue, then a duel order issue. Every time their solution is ok we are going to cancel everything and reorder. Which resets my installation date. Then a few days later they call and go there is a problem with your order we are cancelling it. We need to reissue

Whats actually happening?
Are you under contract elsewhere or something?

So BT have cancelled my order again. I'm going to the ombudsman because its terrible. 4 cancellations each time a promise that this will be the last and to top it off they try blame my existing supplier.

My service was ordered on March 21st, and I just logged in to check progress.
Equipment due to me on 29th, and activation on the 30th, so it all "Seems" to be going OK.

Not had anything through the door or contact from customer services regarding my existing account (I am a BT customer, outside of my contract terms) which I found odd.
Just hoping they close my account as soon as the new one activates and I just have a final bill to pay...

My hub is coming today ready for activation tomorrow. Everything smooth so far.

I see this morning BT have been hit with a 40mil fine for open reach not activating lines within a timescale.

Net it's going to be harder to get that reward card off them now :smirk:

We on this thread ordered the free package, as posted^ we didn't order 'some TV packages' we ordered the one posted, the one advertised, the one that said BT Sport was FREE with Starter at £0 a month.

So much hate in this thread

FOR free, read it. FOR not 'from',

Yes, on some TV packages but not all, like I've told you before but you claim otherwise, you'll find out in August though.

Why else does it show 'Free until July 31st' or available 'from free' ?

It's FREE

Free until July 31st then £3.50 from August 1st, cancel anytime with 30 days notice, it's a rolling 30 day contract.

The assumption now, unsurprisingly, is that everyone has one, so it became a bit pointless.

They stopped having to report to TVL who buys TVs.

sorry,stopped what?
what I meant was,normally when you buy a TV,the sellers send your details to TV License and they will then start sending TV license demand letters to your door with your name,so I was wondering if buying this BT TV box that comes with this broadband deal have the same effect? I really don't care for it,it's just the cashback that comes with it that i want.

They stopped that years ago. I took BT TV but won't be using it.

Thanks, it must have been an old write up... I can't find it now anyway?!

so if I take the free BT TV package that comes with it, will I get TV licence demand letters?
I don't watch TV so I don't pay for the license and never received a letter.

Not anymore.
Free SD for three months if you sign up.
Not sure if this commits you to pay for the other 9 on a 12 month contract.

Did I just read somewhere that as broadband customers you get a years free BT Sport?!

Thanks given up on bt but sent an email to gavin

The problem with that is complaints are not recorded with Ofcom do not accurately represent public reporting, use Ofcom to raise a complaint if that dept at BT can't sort it, raise it with Complaints Code of Conduct send into Gavin.

I believe you should email the CEO if you want it sorted out quickly. [email protected]

Ofcom a complaint

Glad I am free from BT now.Worst customer service.
ordered on 17th with 160 TCB and 200 card.
22nd overseas call centre some thing wrong order cancelled.
22nd again person 2 overseas Ist person was wrong new order placed.
23 I phoned as both orders showing cancelled online.UK call centre they told me there is a case officer who will phone me 24th.
24th case officer(anoksha) there is a line cease order by nowtv(my current provider) so order cannot go ahead but 17th order is still in the system and if I get cease order lifted by nowtv and this will go through.
24th phoned nowtv twice they said that there is no cease on line.and they are not allowed to withold line from other provider.
24th phoned BT this time steve uk customer service who understood everything ,said he can not see a cease on the line now and there is a scheduled call by order team on 25 th and I should tell her to refresh the order and will not change order number or order date but go live date may change.
25th received a phone call from (anoksha again) that if cease is lifted She will place a new phone order but when told about steve and her own call yesterday that original order is still there.she said no it has been too long in system and cancelled.
So I asked about bt reward card and TCB.She obviously did not know about TCB but said probably I wont be eligible for bt card as this will be a phone order now and not online.
So I cancelled everything with bt ordered after wasting so many days
Is there an email to senior management where I can send this whole story.

They have but nothing there even though Live Chat confirmed date as per order takeover date, no word from either Sky or BT.

thanks.
Nothing yet, they just checked before 10pm, from Tues, strange Live Chat said it was takeover. Word from Sky or BT yet.

I switched to sky from bt only couple of weeks ago then saw this offer which was way too good to miss out on, so I went for it as I was still within my cooling off period with sky.

So if you left 6 months ago, I don't see any problems.

does adding the free BT TV trigger TV License letters?
I don't use TV so don't want getting bomered with TV liecende letters.
I have no interest in BT TV,just thinking to add it so I can get more cashback to reduce the overal cost.
anyone knows?

also can I apply if I've been a BT broadband customer 6 months ago? (switched to a differenet provider 6 months ago)

thanks!

I logged into MyBT after placing my order, that's when I saw a new account number. It wasn't on any of the order confirmation emails I received from them. So try logging in to your account.

Was a day or two after for me.

When you order does BT allocate a account number ? Or is that allocated when activated ? Nothing showing in BT login other than "it can take 48 hours to blah bla blah" but live chat told us it was all in order.

Well that's 3 days, call them April 2nd - they know they have that day to save you haha :wink:

Pretty much, offer me deals on TV when I have no interest in it and no deals on something I want. As i said previously, If Sky had matched the BT offer with 78meg fibre (without card or cashback) I would have stayed.
Will wait and see, dude at Sky said new quarter starts in April and new deals will happen then, Sky have got until 14:00 on the 3rd April to keep my custom.

Ah well, no fibre no stay :laughing: strange as some Sky customers in general report great Fibre deals then others like you get great offers on ADSL2+ but very little on Sfibre! Guess comes down to own you get/computer say no.

Still at least they will keep the Mail offers up, handy when 12 months are up :smiley:

Perfect, that's great! Cheers.

I ditched the BT HomeHub 5 they supplied, and connected the openreach modem directly to my Asus RT-AC5300 router. It works fine - and a lot simplier for port forwarding, etc.

Let's just crap BT and go back to GPO - maybe Open Teach can go on the cheap with colleges and universities and plough profits into a open network for all, even NFP/cooperative community based ISPs . Selling public assets off has cost billions more to the tax payer. GPO Open Teach can plough profits into Post Office and sell its own phone system, not a private company that makes profit of it, TT.

Bring back Buzby! :laughing:

Just wondering am I able to use my own router with this? Thanks

Had plenty of those along with we'll give it to you for free and £1/£2 for a few months with no tie in, guy sounded shocked when i told him i wasn't interested. Only had B/B, phone & Sky + service from them and that's only because if i took Sky +, they would take £10 off line rental and give me free B/B again. Could've got free B/B again but wanted fibre upgrade but no deal to match BT.

I just think the whole BT system needs scrapping and starting again..

I flashed my BT Hub 5A with openwrt to use it directly on sky (standard BT firmware is locked). The ADSL connection speed is slightly lower than with the broadcom chipset based sky sr102 router, but in every other respect the BT router with openwrt firmware is superior, wifi much greater range and much less affected when neighbours switch to same wifi channel.

:laughing:

You really should go to college - customer 'disservice'! I don't blame the staff, I blame BT - the training must be very poor, then 'there's a headset', 'you'll be alright mate'.

I'm Freeview Lite so £3 is a no brainier because a Freeview YV Mini is only going to give me catch up with Freeview Lite so Nat Geo for £3 alone gives me better viewing options, I do like listening to nature progs/news whilst surfing on the sofa.

You be able to add it later after activation ? Just call and ask the day it activates.

So how is everyone enjoying BT's fantastic customer service................

Well BT are taking over my new £64 Sky, BT confirmation to new account holder as order received but nothing more, Live Chat got passed to Order team and said we send a letter/welcome pack - nothing from Sky email/letter either yet that transfer happening ? Told BT order team on Live Chat it is a transfer that must be done by X date as it's under Sky 30 day satisfaction and they said transfer as planned on order - takeover remains the same (saved the Live Chat). Maybe BT order team are inundated ?

I'm assured everything is fine, but no letters or emails from either party is concerning.

Did you connect the BT hub to the Sky router, or connect the BT hub to the ASDL line directly (i.e. skip Sky router altogether?)

They will be getting nothing back until the last bill is accepted as accurate, might not even send back unless due to early termination it has to be. Time will tell :smiley:

Well 25 years does not mean a divorce can't happen :laughing:

Sky will call you with offers, or after disconnecting the 'come back to us letters start' hold off long enough and a letter with 60% off appears :wink:

I've still got my HH5 in a cupboard at home when I left in 2015 due to price rises, the bill I think includes YV & HH hardware charges but BT can't confirm that, or any bill but want £200 lol yeah right BT. I know you can flash them but I've got a (£20 at order upgrade) Sky Q hub which defo works better than the SR 102 hub.

I will defo give the email a proper read, BT service at that address ended on billing date so await a final (incorrect) bill no doubt. May take the HH5 to mine and flash it as the Sky £64 deal is a SR102, but they run fine there as Wifi is only used on the same level, and even with Sky on Demand catch-up it's 3 metres from the Sky hub.

I flashed my HH5 before and run on Sky BB until I got the Q Hub in Dec. Gave the YV box away to someone, need to source a cheap one now as Sky TV is getting 30 days notice soon as it's mainly catch up, BBC News & Sport they watch. Might even consider Freesat box as Eurosport is free, 6-7 weeks to research/plan. BT Sports/half price Sky is costing them a fortune, even more upcoming now BT binned and half price Sky ending.

Freesat (including catch up) or YV...hmmmm

Recieved an email and 2 letters from Sky about the line and B/B takeover with no offers to stay, looks like i'll be getting no services from Sky for the 1st time since 1992.

Just setup my online part and because I have used same email address it is on the same login, but just as a drop down box where I chose the different account number.
Last night I gave 30 days notice to cancel my current BT Sports on Sky, so that cancelation is now under way.

Just hope that with it being on same BT login that it doesn't flag as not being a new customer!? Topcashback has tracked and it shows all order details as 'taking over line' for the broadband and phone line.

I just wonder, will this auto cancel my cuttent monthly costs for broadband and phone or will I have to call to cancel? Hopefully cancels itself and I get a 'sorry your leaving BT' letter for that account number.

Nothing's ever easy, but hope this works out ok!? Still can't see where I can get the entertainment added for £3 a month (half price offer that was there on order), may have missed the boat on that part. Hopefully the switchover goes through OK. I haven't had any emails to tell me my current line has had a transfer request and it is supposed to happen in 9 days. Can't really call them incase it all gets rumbled and I totally lose out.

Thoughts from any of experts or people in the know how or what to expect??

When I left BT, I received several requests from them via email and post, to return my bt hub and my BT youview+ box, including being sent a bag to return them in, but if you read them carefully you'll probably find it is just inviting you to do so if you so wish. Do check your T&Cs, but I believe you are only obliged to return them if you cancel during the cooling off period.

Here's a clip from a BT email I received.

Hello,

We're sorry you no longer need your BT equipment.

If you've already sent your equipment back to us, you can ignore this email. We must still be processing the return in our warehouse.

If you haven't, and want to help us become a greener company and protect the environment, you can follow the instructions below to send it back for recycling. Many of our customers choose to do this.

I'm still using my youview+ box to record TV and I flashed my BT hub with openwrt and use it to connect to sky adsl, as the BT hub wifi is way better than that on my lousy sky router.

Fair play. I've just looked at the emails I received and clicked through to the royal mail print out. It is just a returns sticker, no id. But, yeah, let them have them back I suppose.

The email said print a label or arrange courier, will have to have a proper look at it, just skim read as busy day. They are welcome to it, I've enough Sky Hubs without BT wanting to book a cupboard space too :laughing:

Same with a family member I sort bills out for.
They sent a blue plastic returns bag which has no tracking or id on. Never bothered sending it back and have not heard since.

I would like to know the same, no confirmation but Live Chat says transfer date will be as order and Welcome pack should be here within 7 days.

I moved BT to Sky £64 deal on someone's 2 months early due to April 2nd charges - BT are asking for the hub back (which is no problem)

Two questions.
1. How long was it before your current ISP contacted you about leaving for BT.
B. When BT put prices again before the 12 months are up and you can leave, will BT charge for the equipment as per the T&C.

BT Rewards
We offer online exclusive rewards at certain times to new BT customers ordering BT Broadband and/or BT Mobile on bt.com. Please visit www.bt.com/claimmyreward to learn more. If you are eligible for Broadband rewards yourll need your BT ID to claim and will need to wait for your service to be up and running before you claim. If you are eligible for Mobile rewards you'll need your order number to claim and will need to wait until your product is set up and 14 days to claim.

The only shame part is not having it on mobile, but I only really used a handful of times in all honesty.
I sort of wish I had added the £3 entertainment pack as could have put the BT in my bedroom and made use of it more. But hey ho, all in all not too bad a deal.

When do we register the Mastercard part? Now or after setup?

Just for information, it took 2.5 days for my quidco to track

lodge a complaint you will now lose the £150 cashback for their actions and unless they compensate you a cancellation will be placed.

worst customer service. Received two phone calls today that there was some problem in the order (which was confirmed a week ago) and they have cancelled that order and placed a new one on my behalf.now order date shown is 22nd instead of 17 also they have removed basic tv.I feel this is a trick to refuse 150 TCB cashback(which now is 130) and also reduce card which now is 150 instead of 200. my online account shows both order with same number but both cancelled. I am thinking of cancelling this altogether and stay with sky now.

My fingers are still burning from a BT experience in 2015 (read back) but fibre for £5 a month, I'll report any problem once if its not sorted I'll raise a complaint via Ofcom then later Complaints Code of Conduct & ADR if I need to - costs BT £500 to go to ADR not me :wink::smiley:

however its BT and they have very bad reputation,and many people including me have had horrible experience dealing with this company..so not sure this can make up for that..too risky still.

Expired now.
In fairness £310+ cashback & reward card is till good value, just less than this thread.

Exactly.


Starter TV only allows BT Sports on the YV Mini box over your BT BB, or using it on any other person BT broadband with TV activated on that BB account. The £5 versions allow you to watch anywhere (app/online) including the option for Sky (£6 last year with BT BB ? from £20/1?). I don't care for losing BT Sports if they try to up the price, I'll negotiate a discount if they put it up or consider leaving esp if Quidco/MasterCard get messed up and unpaid by the date of increase - which will be a shame to lose cheap fibre but I'm not going to get messed about with.

this should be expired.
the £200 gift card mentioned is not available anymore and is reduced to just £150.
BT greed strikes again.
cold.

That was the same for me. Only additional ask was if I wanted AMC for free, which I ticked.
My reading (glad others read the same) was paying £10 connection and BT Sports says that it is 'free during minimum contract'. TV minimum contract is 12 months. So BT Sports free for 12 months.

Did seem a no brainier as I remember a year ago considering the same, but opted to pay £5 a month to keep it clean and add it to Sky instead. Now I believe they are putting up to £7.50 a month so not worth the conviniance.

The only thing I'm unsure of is if I can use the BT App for free or not having selected Starter. With the Sky option I can use the App and also got a email message from BT saying 'Watch BT Sport on the App and online while you wait for BT TV'
So unsure if that means, as it says, just whilst waiting or a reminder I can watch that way!?

Thank you both for that!

That seems to be Sky LLU then & its being sold off to another company ? WOW! Can you tell us more content of these letters you received, seems Sky Broadband may be getting sold off to another company !?!!

Can you confirm your exchange is on this Sky LLU list https://www.samknows.com/broadband/llu/exchanges/sky?status=2 thanks :smiley:

@seaniboy My phone number and post code entered into samknows.com gives the following;

"The following services are available in your location:

BT Wholesale ADSL
BT Wholesale ADSL Max
BT Wholesale WBC (21CN)
Origin Broadband
TalkTalk (CPW) LLU
Sky Broadband

Please select the options on the left for more information about broadband availability at your location."

No it won't stop your reward card :smiley:
It shows 2 accounts as the BT Sport through EE created a BT ID

You are a new BT L/BB customer - EE provides 6m free with no commitment, that is a EE perk you do not pay BT anything. Free custom to you, you are not a paid or free BT customer until BT L/BB activates.

Customer services strike again. On my first order the confusing TV page unticked the Starter TV package lowering the cashback, so I put a second order through. Asked CS to cancel order #1 and they cancel #2. Grr £50 cashback lost. Hopefully the rest tracks ok and this is the only CS issue I have.

cn anyone help and confirm?

Honest to god.... some cant see the wood for the trees. Oh look what's this screenshot ? hhmmmmm seems to be a 14.16(that's PM or 2.16PM if that helps) BT order for a 12 month term Starter TV, £10 activation at £0 per month with Infinity 1 & FREE BT YV Mini box (Starter TV includes BT Sport as per BT website links posted) with the only FREE for 3 months then £5 being on the next order page 'extras' - being the HD 'extra'





woods for the tress...woods for the trees....

You are arguing, I am merely repeating what I said and posted last - screenshots last night showing the process and it does not have as you post because you are NOT selecting TV Starter but a BT Sport option below it. I have just gone through the order this morning and mins ago AND it is the same: FREE Mini YV box, £10 activation for £0 TV Starter for 12 months! I have posted links to BT saying BT Sport is INCLUDED in Starter, £0pm starter TV with BT sports for 12 month TV term and a mini YV box and £10 activation. You can argue yourself blind people here know as I what we ordered - none of us had to select BT Sports on a 12 month term free for the first 3 months with TV Starter. Fact. Step away from the keyboard.

"Some of our prices are changing on 2nd April 2017"


But I'm quite happy to negotiate a further discount for removal of BT Sports because I and others will not be paying £3.50 more if BT increase it from free to £3.50, I mean a further minimum discount of £5 for removal of services(BT Sport) or we leave penalty free is a fair deal for all :laughing::smiley::smile::laughing::laughing:

We ALL signed up for FREE BT Sports with a FREE YV Mini box at £0 a month on starter TV for one off £10 activation fee :wink:

When you add BT Sport it says 'Free until July 31st', after that you pay for it unless you cancel it.
It costs £3.50 on the order confirmation unless you have Total Entertainment or Entertainment Max.

Nope, my order has not any mention of any of that. ZILTCH. I and many choose a £10 fee with £0 for 12 months Starter (then I upgraded to Entertainment Starter £3) with a FREE BT TV YouView Mini that is what was on our orders. The charges we were told was £0 at order process the only paid option of Sport was app/online/Sky with our orders at £5 on 30 days terms or 3 months free on a 12 month term - BUT you had to select this OR select Starter YV Mini£0/Entertainment+ YV recordable £10/Total Entertainment Ultra YV £18 - per month.




So are you confirming we get notification from BT 30 days before 1st August, and at £3.50 - do you have a BT source for this ? The only notification is of price changes is call charges - April 2nd - in the order process :smiley:


"12 months TV Contract £0 + activation fee" (£10) = FREE BT Sports as per here "BT TV Packages for BT Infinity Broadband" http://bt.custhelp.com/app/answers/detail/c/348/a_id/52653


We have all ordered free YV mini box with a £10 activation fee and 12 months BT TV including BT Sports for £0 for 12 months :smile:

On a side note BT customer service better pick up, PlusNet overcharges customers half a million pounds between 2011 & 2015 - OFCOM just handed them a £880,000 fine! :laughing: Gotta love BT Group.

Which part are you unsure about ? BT Sports on BT TV is only free until July 31st, from August 1st you pay £3.50 per month.
The only exception is Total Entertainment and Entertainment Max, it remains free on only those 2 packages.

Thanks for that but I wasn't able to add the you view box when ordering as they would not sell to my postcode due to poor speeds. Question is can I buy via ebay and add at a later date? Can any box be used with the account? Cheers.

I wonder if Sky have sold Sky Broadband to Murdoch's Fox Group :wink:

Foxy Broadband . com lol, much prefer the bingo advert myself (as annoying as it is!)

lol :wink:

Can you put the postcode/details in here and tell us what LLU providers come up ? is Sky on it ?
https://www.samknows.com/broadband/broadband_checker

LLU means Sky, TitTalk, Vodafone etc have their own hardware at the exchange you connect to, it means they don't resell BT Wholesale products. Can you elaborate on the letter info mate ? We might get plenty customers out of contract and on better deals :wink:

I cant see Sky selling its own LLU network off, but old o2 & Sky Connect 'BT Wholesale' customers sound like they are being sold off, if you could explain the letters it would help clarify if Sky LLU broadband has been sold (possible given the Sky/Murdoch bid) or if it is just BT Wholesale provided SKY products that are being taken over. Thanks !

Many thanks, found some details here if anyone else is interested.

http://bt.custhelp.com/app/answers/detail/a_id/51940/~/whats-the-difference-between-the-bt-hubs%3F

Many thanks, filled out this morning and mine has just been adjusted to £168

[email protected] I don't understand anything about LLU etc, mate. I've always whored between Plusnet and Sky every alternate year over the past 5 years or so, taking advantage of their cheap new customer deals. This is my first time with BT, though. Last year I went with Sky and their TCB + £100 M&S voucher deal, which was due to end in May.

No worries, welcome :smiley:

Not sure how the date works out as no BT OpenReach engineer needed, same company transfer so yes they probably did just take the end date of the current minimum term. Today one of the Sky £64 transfers went through today for someone I sorted & the BT OR engineer confirmed that it was a transfer from BT (with current landline number transfer) at the exchange but Sky had put through a new (£20 charge) line, he was most miffed at Sky as he came several miles from the exchange he had been at before hand to say hi and bye after the one minute conversation to go back to the exchange to swap wires over lol Sky was live within 15 mins. I now just need to check their BT Sports sub in a few day that was with the original LR & BB order as they left 3 months early re: April 2nd price rise.

Will ask them to check if still BT Sports still on Sky platform tomorrow (allow BT system a overnight to catch up with LR/BB disconnection). I do know however they paid £6 a month BT Sports (including HD I think) and it included app/online (they used it in hospital several times) on a reduced broadband deal with Line Rental paid in advance, sure it was £16 a month which was better than the £21 a month previous BT Sports charge on Sky as standalone, with no BT BB as they were on a Sky free Broadband & half price line rental for 12 months, which I transferred to BT and everything started a new 12 month minimum including BT Sports, it worked out cheaper & with the £150 Reward MasterCard. Watching that old account BT/Sky BT Sports sub next few days :man::laughing:


BT don't make it easy! This exact deal was £29.99 via BT direct, £28.99 via cashback sites, and browser dependant I saw other variations of things ?? Just as above^

Never simple with communication companies is it! #eyeroll

Edit: Sorry, I logged in to the BT account, still showing LR & BB active - its (discounted) & noted as: Broadband and Calls Unlimited Broadband extra + calls (??) £5.99, BT Sport pack £6 (online/app/Sky) £11.99 a month (with no BT TV) all in. No idea where I got £16 from :laughing: probably thinking about someone else's account I have been doing transfers to/from ? Most probable :wink: Anyway they are back on Sky BB @ £64 and as soon as that account updates will pay the years charges off (emergency/incoming landline only use) so they are a fluffy bunny. They still have sky Sports half price till May. (must give 30 days in April)

Further EDIT: tomorrows BT bill produced today, even say £6 BT S Pack till 23/4, other charges not correct as should be in credit more than stated, will await final bill. HOPELESS, I'm sure BT overcharge everyone hoping people don't notice incorrect charges!

Really ? Are you Sky LLU or on a old Sky Connect/o2 (BT Wholesale) package ? This is most interesting! Need input!! Can you tell us more information of the contents please.


No problem, most welcome :smiley: cant have companies taking the mick out us consumers now can we ? :wink:

If you pay a extra £5 a month yes, you can add it after activation if you did not do so at order. 3 months free on a 12 month term probably wont be available after activation (it might?) so it will be £5 monthly or £5 for 12 months for app/online access - just remember it uses mobile data even on a BT sim, so wifi is the best option - BT Wifi app will give you free access to millions of BT Wifi though. :smiley:

My 12 month contract with Sky for Talk and ADSL ends in May. However, I've just received two letters from Sky confirming another company will take over my services on 31 March, and NO EARLY TERMINATION FEES.

Many thanks to @sensiboy for his advice and expert knowledge regarding OFCOM rules and 30 days' notice etc.

Thanks ever so much for another detailed response that makes sense.
Sounds good that I can sit back and let the internet just transfer over. Wonder if that's why it gave me 29th March as earliest setup date!? At first I thought ok 10 days and that it was a coincidence it was the exact date my old contract actually expires. Wonder if the system knew this or just a massive coincidence!?

It's great to have BT Sports on Sky (especially now they have got Boxnation coming)
However at (going up) £7.50 a month and then having to pay an extra £5 if you want it in HD It doesn't warrant £12.50 a month for the privilege.
Would rather not spend £150 for the years privalage and pay £10 for the box and watch free in SD. Plus the extra £30 TopCashBack for adding TV means £20 in my pocket, so a swing of £170

Currently on a 12 month Sports and Movies with 75% Off (pay £30.30 I think) and had £100 credit. So a very good saving this year on TV,Phone and BB.

Also to backup your post below this one. I too chose Starter for TV. Said BT Sports free for term of minimum contract and just a £10 one off fee. Guessing I can still access on App also. So everyone may as well take the box if wanting BT Sports.

Thanks for the clarification guys. I found it strange that I couldn't see what channels I was getting on the order screen, but so long as BT Sport comes pre-packed with the TV box I'm happy. Do I still get the app with this service as sometimes I like to watch the games whilst I'm out and about.

All BT TV YV boxes get BT Sports included. This is the TV order page for current BT BroadBand customers which shows available boxes & channels much better than the BT order process for new customers (scroll down to "see all channels" for each box/pack) https://www.productsandservices.bt.com/products/add-tv/


Something is going on though as Starter works out free for current customers with £50 bill credit & Entertainment Plus is half price (as is Entertainment Starter for new customers) & new BT BB customers have to pay full £10 a month for Entertainment Plus - BT are getting the the TV numbers up for sure...?

If you didn't click the ANC or BT Sports for free until the end of July, then you are getting a freeview box that can pause and rewind a little for £10, however a £40 extra cashback and a box to keep. So bonus all round.

How slow ? it may have issues, I used my YV box when I changed over to Sky for a few days so no problems buying your own but does the broadband speed make it worth it ?

So smart it automatically sends off errors to India ? There's a fault in the system right there :laughing:

So my cashback tracked at £160 overnight with Quidco, so hopefully if everything goes smoothly, that's £160 + £200 back in incentives and my new account will supersede my currently "out of contract one" without having to give notice (?). I expect I will get a final bill from BT once the new account activates, and that will be it.

As for all these BT Sport queries above, it confused me tbh.
I actually want the sport pack, and I don't mind paying for it considering the ridiculously low price of this package, however, I couldn't figure out if I was getting it with the TV pack I paid £10 for?

​hub6 aka smart hub

Extra £40 cashback for adding the FREE youview box and unselecting all the TV options (Just in case you forget to cancel the sport) Total additional cost of only £10 for "activation".. Get that back by selling the box.

Does anyone know what HUB they are currently sending out. I have cupboards full of them!
Could have boxed sealed resell value?
I also have a few basic youview boxes? Any use?

I was unable to add the TV package to the order due to having slow net speeds where I live. :disappointed: am I able to buy and add my own YouView box at a later date via eBay?

You also have the option to 'upgrade' to a BT TV YouView (recordable) at £6 (rental?) a month to view the FREE ^BT Sport Pack - on BT TV" doing the order the way you did with BT Sport 12 month app & online access with £59.99 Activation & £34.99 a month But there is no mention of a free YV mini box ? Looks like you have to order the £6 YV box a month

Order page 2 "extras", the way you have ordered results in a 12 month lock down at £5 - a increase may still occur in August over the £5 you agreed

You have to choose this 12 month BT Sport option on the first page of your order page to get the same result you post on page 2 "EXTRAS"

Refer to TV Starter "BT TV Packages for BT Infinity Broadband" in the dropdown

BT TV include BT Sport 1, 2, 3 & BT Sport ESPN.

http://bt.custhelp.com/app/answers/detail/c/348/a_id/52653


BT Sport via YouView mini box/Starter TV the price is £0 with £10 one off BT TV activation.

Further down the page half price £3 Entertainment Starter

No Entertainment Starter is half price @ £3 for 12 months, I only chose AMC for free, not BT Sport - I did not select any BT Sport packs in my order - so if BT Sport or Entertainment goes up I leave :smiley:

Something can be FREE for 3 months but the price still changes to what it is marked at order later, ie say £5 and in
August after 3 months free it becomes £6 - it does not matter if it was free for X months if it was marked at £5 a month thereafter free period - it is still a price increase on the order agreement.


BT Sport has no price if you choose Starter TV on the order, next page is extras, here is what you will see:


No idea what browser you are using but its not "free for 3 months" then chargeable - its free on BT TV process, there is no option to add it - what you have posted is PREMIUM content - HD, BT SPORTS is free with BT TV, unless you choose a app/sky/online subscription on the first order page ? Or as I stated the browser you are using is showing a different order & option process.

The price has already gone up for new customers, however it's free until July 31st, just like HD can also be added free for 3 months.

PS) can you link us to a BT site stating such specific dates & prices ?


my guess is no, so BT have not told current customers and can't tell new customers we are applying this and you can't leave penalty free.


I love how all these companies bamboozle ya all to think they are right about everything. And people like you fall for it. You need to start researching Ofcom website for a education to protect yourself from ruthless activities and charges.

The only mention of August is here: http://bt.custhelp.com/app/answers/detail/a_id/56087/~/we-are-putting-some-of-our-prices-up%2C-and-improving-your-service

No exact date (only August) or price, that's is not a notification to current customers of BT TV BT Sports, just a intention (that may or not be applied and no customer notifications need be sent) so when the changes go out in notifications loads of previous and new customers of this thread will be free to fly :wink:


Losing several thousands customers due to price rises in comparison with millions who stay is nothing, BT Retail still make 4 months money from you, where as BT Group promotions spent their money - a classic analogy of BT customer service - the left and does not know what the butt from the elbow of the right is doing. But they all look like they are performing well somehow! :laughing:

Maybe quidco/TCB may go up next few days...may drop too! We will see :wink:

If you are signing up for a FREE service you can't just be charged for it and be forced to stay. BT Sports is free on BT TV - price charges on other platforms are another case though.


You can give current customers more than 30 days notice but new customers must be informed from 30 days onward - for instance the April 2nd changes on the bt shop site, it was not there in Jan/Feb for that very reason.

You can't activate a service then tell a customer straight away your rates are going up in 4 months. And not expect them to use their right to leave.


Edit: I left when BT Sport went from free to £5 (or £10 as they were trying to bill me) I gave notice (my issue now was that BT did not backdate the billing period to a five and a half week from me giving notice and the 30 day notification from me - they billed me 2 months and equipment charges when I wanted to return it and they said 'no, we don't charge you anyway' and they did!)

If BT Sports (Esp free on BT TV platform) is part of your BB/L order then it is bundled - if any cost of any 3 rise or call charges you can cancel all services like I did 2015 - BT will argue blue murder you can't but you can - call Ofcom and tell them BT ain't complying with Regulations and Conditions of price rises.

Any mid contract price rise entitles a 'detriment' when bundled together - so if you order Sky BT/online Sports they can't tell you the price does not let you out the full contract if all are taken out at the same time. They can just cancel the BT Sport sky/app/online part if it is added AFTER the bundled order)

If BT Sports or Entertainment Starter costs rise for me in August it's 30 days notice back to them. Fixed price means fixed price, detriment means detrimental.

BT Sport can't go up from free to chargeable though on BT TV, that would be over inflation/retail index/whatever BT use, I meant via online/app/Sky fees.

Dropped to £150 MasterCard now. (00.03am)

Phew, well done those who scraped it in just before :man:

You signed up knowing the price in August would change .... you've already been notified.

Well you are in your final month of minimum term so should transfer across - no 30 days notice required. 30 days notice and disconnection transfer dates between them do not apply to you, 30 days notice is for those in mid contract minimum term period for April 2nd price rises.

I think your Sky sub will sit on the old account number unless cancelled seperate - just watch it does not go up with no discount due to the unlinked products that gives discount.

But then you don't need Sky sub so if it's does not cancel just phone BT and say this was meant to expire with BB removal. Or call BT Sports and give 30 days notice tomorrow would be my best bet - unless you wanna keep it ?? (Just asking you never know - you might want BT TV and Sky with BT Sport in a different room?)

Got a order on - just not in my name, got the £3 half price Entertainment Starter pack instead of Starter TV, Quidco tracked £160 on the new account holder new Quidco :smile:


£3 more gives you Eurosport (oh I hear the brexiteers SEETHING! Haha!!) and Nat Geo etc... it's not many but Sky or Virgin offer no channels for £3 extra really with a L/BB contract costing £5 (like this deal) & never mind BT Sports subs on top with Sky or V.


See above post for channel info for the £6 half price - £3 pack.

Cheers bud.

Just signed up to Starter for the £150 TCB and then £200 MasterCard offer.
Used same name and address, but different bank details.
Says it recognises a line at address and will supply me with a new number (no issue, hardly ever use phone anyhow)

Says set up for end of month. My current BT (different account) ends end of month too, but I haven't given notice yet.

Do I leave it to change itself.
Contact online and give my notice to leave and keep the end of the month?
Or...do I have to somehow time the dates by 30days of notice, i.e. Change my installation/start date, to 30 days from notifying them to cancel other account?

I don't think you can leave penalty free, because they are making us aware of BT sports price going up in Aug, at the time of signing up a new contract now.

That's BT for ya! No the Starter TV gives you AMC for free if you want it (and a few others? It used too) or extra for BT Sports HD/UHD - the BT Sport fee is going up in August on all platforms I believe, call charges are up on April 2nd for current customers. You have paid for online/app access with 3 months free, but since you already pay Sky it should be one or the other - BT should recognise you have Sky anyway but don't link them manually as any price rise would not tie in to the options on this order! Do not link accounts or you may invalidate a quit fee free in August.

Really BT should just sponsor the football leagues and get it done and over with.


Don't worry come June/July notification of August charges you will be able to leave with £160 and a £200 Mastercard as it is a bundled contract taken out at the same time and discount is dependant on BT BB but if they raise charges on BT Sport they invalidate their own bundled at order time terms :wink::laughing:http://bt.custhelp.com/app/answers/detail/a_id/56087/~/we-are-putting-some-of-our-prices-up,-and-improving-your-service

BT Sport is free in Starter so if they raise BT Sports (excluding HD/UHD) we are all laughing, the fees on the website are online, app & Sky access charges for BT TV customers wanting access anywhere but home or Sky.

BT TV channel PACKs comparison:

http://bt.custhelp.com/app/answers/detail/c/348/a_id/52653

as interesting as bumping up your post count..

interesting...

10-15 minutes

Not able to complete my order online. Going via TCB link and each time I get to the BT checkout page I get a mysterious technical error.

Anyone else having similar issues?

About to throw my laptop here.

How long did it take to track?

I completed the whole order online and has already tracked. Worst case even if it does invalidate, i'll still get the £200 mastercard :wink:

How do I get BT Sports Pack?

There are 3 ways to watch BT Sport:

On the Sky Digital Satellite Platform
If you have a Sky box and an active Sky viewing card, you can easily get BT Sport Pack. You don't even need to be a BT customer, but if you do have BT TV then BT Sport Pack is free until 31st July & if you have BT Broadband then BT Sport pack is FREE for 3 months, then just £7.50 a month. Without BT Broadband it is FREE for 3 months, then £22.99 a month.

On BT TV
Watch live sport on BT TV with a BT Infinity or BT Broadband package. And if you can get BT Infinity with BT TV, you can add BT Sport HD for a small monthly fee.

On the BT Sport app and online player
As long as you've got broadband from BT, you can watch BT Sport on your PC, Mac, smartphone or tablet using the app and online player. You'll need to enter your BT ID to start watching.

BT Sport Pack on BT TV and the Sky Digital Satellite Platform
You can have BT Sport simultaneously on BT TV and Sky if you subscribe to both services. This costs £6 a month for the BT Sport Pack.

On BT Mobile
For customers with BT Mobile only, you can watch on your smartphone using the app.
BT Sport Pack is free for all BT TV customers, and it gives you:

All the games from Europe's Elite Club Competition
42 exclusively live Premier League football matches
Live Aviva Premiership Rugby matches
All the season's MotoGP™ races – live and exclusive
Live WTA tennis matches from global tournaments



I read that as it being free if I select BT TV box.
£7.50 if I want it on SKY
Or Free for 3 months and then £5 a month if I just choose online or App!?

Just be aware that for the TCB/QUIDCO the transaction has to be completed wholly online.
Manual intervention of the order can invalidate the cashback.

Samknows whilst useful is not always accurate - my exchange went Fibre years ago, I had Infinity in 2015 but it tells me:


BT Wholesale ADSL
BT Wholesale ADSL Max
BT Wholesale WBC (21CN) (ADSL2+ folks!)
TalkTalk (CPW) LLU
Sky Broadband
Virgin Media (Cable)

NO FIBRE^


BT Openreach say:

Great news, Superfast fibre is in your area.

Exchange name: Nosey Parkers

Ok have just been on live chat and this is what they told me.

You can sign up as a new customer even if you are an existing one. Go through the order and choose all the options as if you are a new customer. He then told me tomorrow to call customer service to cancel my current contract and they can arrange to tag my current landline number to the new account which i have chosen to activate in 31 days (to allow the 30 days notice on current contract).

They can also move my BT Mobile accounts to the new account. I have a copy of the transcript incase i call tomorrow and they tell me otherwise.

BT Sport is a monthly fee, YouView Mini box (no recording) is a catch up and other TV by broadband channels.


Sport by Sky is going up soon.

Well spoke to BT today, not the dept that messed up in 2015 but another dept and they said yes they will have to fix it via the Ofcom report sent across - they agreed expecting me to pay £200 for just under 6 weeks of service for LR & BB was not right given I gave 30 days notice within 30 days of activation due to the price charges.

BT cannot send me any bills as none are available on the system, nor My BT account after login, agent agreed again that does not make sense (and it shows "what you owe £0") on the account. Got to Speak to High Level Complaints again (who made billing date error) when they return Ofcom's new complaint on the same issue after all this time...

I can't believe you can not know a customer is due £200 and not write to them in 14 months from customer last contacting BT (when customer was told you are due as £0) in total now because this has reared it ugly head again because they tried to rejoin 18 months later, what a shambles!

Disgraceful really.

Is Tv not a £10 one off fee so you can watch Bt Sports on Tv? Is that worth it for £10 over just online. Have Sky anyways!

Whelp it is a bit late and the stories concerning already having a bt line got me just trying the process out.
It's crazy that I have gone so far into the process - to the point they want me to describe the property for an engineer to call - without any Yes/No regarding the availability of fiber at my location. I'm sure I didn't get any page or text message regarding this.

LOL Gunna do it again .

So it is possible to order as a new customer just have to have a new landline number?

going off what someone mentioned about having an old account got me thinking..

I have a bt sport account which is through EE free for 6 months with my contract.

I have signed up for this and used my usual email, which when i log onto the app, it has 2 accounts to switch from.

im hoping this doesnt class me as a customer! Will this effect my mastercard claim?

Anyone?

Just spoken with an online agent and he confirmed what I feared, only way is to get a new number which I don't want to do.

Yeh that's the issue can't continue the order if you do it this way. If you say no existing landline you can proceed but obviously then lose the landline number?

It wont let you continue with the order

There is an active landline, it's your active account, continue with the order, what you're seeing is to be expected.

I get the same message and I dont want to lose my number so I'm guessing I can't get the deal.... :'(

It says there's already a active landline though when I give my current number, any way around that?

It says there's already a active landline though when I give my current number, any way around that?

https://www.topcashback.co.uk/account/enquiries/highestcashbackguarantees

Fill out a few details, in a couple of days they sort it. Think as a plus member they match + 5%.

Enter the landline and post code when you place the order otherwise you'll lose it, use the same email address if you want.

Thanks for the quick reply. Do I need to do the order without giving current landline number or not? I would like to keep the number if possible.

Also do I need to use different email address etc?

Yes you can, you can leave them separate and link to the broadband account or simply have the accounts merged.

Can anyone advise please. Am existing customer just accepted a retention deal. Obviously I can cancel as in cooling off period. I would like to sign up as new customer to get the cash back and MasterCard. Problem is I have two BT Mobiles on the account which I get £5 discount for per mobile for having broadband. If I sign up as a "new" customer and close the old account can I move the BT mobiles to my "new" account?

Also is it possible to keep the existing landline number doing this?

Brilliant Deal Thanks! I am doing a house move next week so perfect timing.

However, I ordered via the TCB website, hoping to get that extra get the extra cashback plus the £200 mastercard. Sweet!

TalkTalk will know there is an advice of transfer pending but it won't stop a new order, tags won't be changed until the service is transferred, Samknows will show TalkTalk as the provider.

TalkTalk can stop a transfer, as can any provider, to stop mistakes happening, so TalkTalk do have the ability to help TheDodger if they choose to, although it's in their interest to not be helpful if they retain a customer.

All set for the 4th of April, now if Sky can match/beat this offer with 76 meg fibre I will stay with them even if I lose out on a potential £360 (cannot miss what you never had)

Existing customers on infinity 1 and their contract is due to come to an end can get an upgrade to infinity 2 for an additional £2.50 per month.

All I'm paying is £12.50 per month for bband and line rental, plus tv with sports and amc. Didnt have to haggle, just said I couldn't afford £40+ per month and they made the offer for another 12 months

If TT have a previous marker on the line of transfer - from BT's first order TT cannot remove it, BT must.

If you left then it would drop back to the other providers speed, so far BT are the only ones with that speed option that Openreach made available last January, maybe in 12 months others would of adopted that speed range, find out then.


The vouchers are still available, for orders made before midnight tonight.

We are all PREY to BT! I so doubt they've run out of fibre capacity. I believe they've run out of £200 Mastercards!

Im not a bt engineer but I would have thought line speeds are all controlled remotely at the provider as I'd guess they've got allocated line bandwidth so it's all dependant on that rather than what is done at the box.

So when you leave a provider your line is technically dead with no speed as such

Currently with bt and was looking at possible options somewhere else (do not want to create an account in a relative's name).

Sky is offering unlimited broadband for £18.99 with £100 MasterCard and possible £60 Topcashback (can be upped to £70 against quidco). Looks like a good option for those with bt and not worried about the speed...

just out of interest anyone from openreach here? i'm currently with sky fibre 38mb, do the openreach engineers just up the speed to 52mb at the green junction box?

a year from now when i prob move again, they just down the speed back to 38mb or would it stay at 52mbps ?

When I tried though it told me I already had BT broadband and wouldn't let me continue. If I select the option without inputting phone number it said it would give me a new number, something I don't want to do....

If Infinity 2 is available then so is Infinity 1, It could be that you're in contract and there was no downgrade option available.

Contrary to the comments on here I've been with BT for years with fiber for around 3 of them and had great service. That said, this is massively cheaper than the renewal price I was quoted.

I called to say I wanted this deal and was told that infinity 1 isn't available in my area, only infinity 2. Does thay sound right to anyone in the know? As it sounds like nonsense to me with it being the same fiber cable just different billing packages. Thought I'd ask for a more knowledgeable answer before calling and trying my luck with a different call centre agent.

Thank you

It's exactly that straight forward, you don't even have to have it in another name, your original account in your name will be closed when your new account in your name takes over.

Until Openreach remove the TalkTalk equipment, which won't happen as the order is cancelled, then you remain a TalkTalk customer, just don't tell TalkTalk you're leaving otherwise the take over will fail, have you put a cancelation request in ?

How is BT at error ? TheDodger is a TalkTalk customer, BT are hardly going to block a customer joining them.

how do you do this cash back magic matching?

Got tcb to match quidco's £160. They came back with £168!! Well happy cheapest fibre deal I have ever seen and I doubt anything will ever beat this. £4.16 per month for unlimited 52mb fibre!

I just signed up as a new customer, as I am out of contract, but without giving any notice (although BT suggested I had to do this, I cant see why given that I am no longer under contract terms).
I will advise what happens once the order is confirmed.

£28.99 a month I think.

Yes, and it is an additional £30 back from top cash back

So am I right in thinking we came to the conclusion that existing customers it isn't as straight forward as just signing up with partner etc details as I don't want to loose my number?

Essentially yes, from what I've read from comments on here.

£29.99 x 12 = £359.88 + £59.99 activation + £10.00 TV activation = £429.87.

£200 gift card and £160 Quidco

End result £69.87 / 12 = £5.82/ month

I ticked the box for TV and didn't get the Quidco.

Nice one...

So am i right in saying, use that to pay off your line rental, £160 cash back - effectively you are paid £40 to have broadband?

Just pay yourself via paypal

Its £160 from Quidco if you choose the TV package which is free...

Use TCB as I only got £100 from Quidco

Thats perfect though, how much is the line rental? £227.99 (18.99 x 12)

Also is that straight forward to do? I asked on chat and they said you couldnt do it?

You need to visit:

bt.com/claimmyreward

From there, you enter the details, once your line has been activated.

You can then, when you receive the pre-paid card, use it to pay off the line rental in one go... But, you will then need to continue to pay the broadband part seperately...

How do you claim the £200 back?

Also can you put this against the monthly payments, if so how do you do it...

Sorry Newbie!

Anyone used Topcashback, quidco with this?

I'm out of contract end of March (have had letters this week about saving on cost of BT Sports (currently watch through Sky Box))

Account is in my name with joint bank account details.

Would I;
1. Go online and give them 30 days notice to leave (just tell guy I'm keeping line and moving to Sky?
2. Then go through TopCashBack and do the deal and create new account under girlfriends name? (assuming can't use my name again?
3. Would I then have to use girlfriends bank details to pay? (Would it flag using same joint account details for payment? Or if I used my own personnel bank details it would recognise me or the fact it's her account name and different name on card?)
4. What date would I select as the instilation/takeover date? Would I need to time the dates to be 30 days? Or do as soon as possible?

Sorry for the detailed questions, but time is running out on deal and would like a good deal. Bt (on my current account) offers me 18months at £31.99 which is for landline and infinity 1 with weekend calls. But this is better deal.
Just want the cleanest easiest way of doing it.
Would prefer bank details to be either mine or joint as she worries about direct debits from her account so price of mind for her.

Hope someone can give me the answers to what I have put. Thanks so much in advance, been a long night shift so hopefully when I reawaken around 7-8pm I can go straight into setting this up.
Thanks

Thanks for the advice. I didnt even know bt had a forum. hopefully I can get it sorted before the offer ends

BT is at error, go to their forums. They must release any line tags.

Via mobile.


( I contacted Ofcom to lodge the complaint and the young lady was a liar and repeatedly did so even when I was correcting her. Ended up lodging a complaint against her for lies, misleading and giving repeated incorrect information, and the guy I spoke to the second time who took complaint sent it on to BT to correct their earlier errors, that young lady head is going to roll for unprofessionalism - I had to even keep reminding her to stop interrupting and listen to me before responding as a public servant with CORRECT information, still she carried on, quoting wrong legislation & Ofcom Regulations & Conditions and making a fool of herself and bring Ofcom into disrepute - she even denied EVER Ofcom even take complaints and give ref numbers let alone send them on. Farce. Perhaps the Scottish accent she made a incorrect judgement of no intelligence/education or it was xenophobic. That was far worse than calling BT and she is a telecom regulator employee)

My Sky deal runs out soon, so I registered for this. But, got a cancellation of my account. Phoned BT who told me to wait 24 hours for the account to be closed before trying to sign up again.

But, I've done a search on my exchange, and I am unable to get Infinity now, as it's apparently over subscribed... WTF.

Not happy with this. Only saving grace, would be if a better deal comes tomorrow... But I somehow doubt that :disappointed:

So I have to phone them up and say I wish to cancel?
Do I then have to sign up to BT again under a different name and/or bank account details?
I have a shared account for bills so would prefer this?
Thanks for help thus far.

yes ends today as there is a countdown timer on the £200 reward card on there site.

Talktalk screwed me over. I signed up to bt on the 9th before this deal so I cancelled it on the 15th but Talktalk still think the broadband I ordered on the 9th is still getting installed on their system so bt have cancelled every order i've made because talktalk wont let them take over the line. I've called both bt and talktalk multiple times and they are both saying the problem is with each other :disappointed:

When and where can you apply for the £200 mastercard?

Heads up! Just seen a TV ad for this deal which says it expires today (21 March)

Great deal! Perfect timing as my contract with current supplier is ending soon anyway.

Ordered, TCB has tracked too.
Thanks OP.

As far as I see it, you need to give your 30 days as you are still in contract.
I am out of contract with them and they are trying to make me give a 30 day period of notice but I am going to sign up with new details off the advice of other members and just let the line be taken over by new account.

My BT broadband/Phone is up at the end of the month.

What's best option for existing customer? Or do I have to leave and come back in 12months? Heard Sky ain't too great for broadband!?

I'm sure I added the TV for a one off payment of £10 or am I making that up?

Appears to be £120 Cashback for New Customer Infinity BT Broadband + Calls with TopCashback and £100 with Quidco.

Only a few hours to go....

Yup - i also notice £100 for broadband and calls - £160 is for those adding TV .

You're lucky, we got offered £29.25 (we currently pay £33 which has gone up by £10 since October).... when we rang back to cancel the guy said the previous call handler had put £25.25 offered on the system so said he would honor that but I've stuck with the switch to BT. I may have stayed if they offered me £20.

How they try to get in touch? I only ask as i dont have a phone connected to my landline.

Only have £100 on Quidco, what's that all about, I thought it was £160?

Good deal but PREY you don't have problems.

I'd be happy taking this up with any other provider but BT don't deserve any money from me the amount they've messed me about both personally and commercially. They need to get their house in order.

Hi,
I placed order last friday, cashback tracked on quidco etc. Today I created BT account, to find out that I have already 2nd account with them under same email. I placed and canceled order back in 2015, using same email, but i didnt think they keep my account and not delete it until request... I never been their customer but have now 2 accounts, one invalid and new one with this deal order placed... I didnt remembered which mail I used, and didnt check it (fool..). I thinked i used my primary one but found out today I used same for new order.. What do you think I should do? Master card with 200 is for "new" customer only same as quidco cashback... Theoretically I never become their customers, but I'm afraid to stay with nothing from rewards and pay in full...
I checked now and it looks like its allowing me to place new order (under wife name with new email) using same landline phone number. Should I cancel this and place 2nd order with new email to be safe? Would they not have any problems about line taking over for same phone number?

Busy day folks! How is everyone going ?

BT tried to get in touch today but was unavailable all day, I'll call them tomorrow.

Phoned sky to cancel the tv after signing up to bt. I had a 60% discount sitting in my account allegedly. So i accepted an 18 months contract on the original bundle for £8.80 a month. I am saving over £50 a month all in thanks to this bt deal. Thanks to msmyth

Never had a problem getting fibre before. Had it for years - got it now. You're telling me that big cities have no more capacity?

topcashback has tracked already, £120 :smile:

I've joined the gang and ordered tonight.
Just need to ring Virgin and cancel with them now

Did you give notice to the existing contract?

It's UK wide if your cabinet is fibre enabled, not all are though.

If you contact them to cancel they probably could change it to £200 but if you've gone through quidco it may invalidate that. The other option would be to cancel and order again but that will delay your installation

They can't give you what isn't there to give, If capacity is reached then it applies to all ISP's, Virgin Media would be your only other option or wait for a slot to come avilable.

Yes, same here. It's a very area specific deal this.

I have already had my order cancelled. The reason was that there is 0% infinity capacity in my area. Things never do go smoothly with BT. I was a bit worried about their monthly fees also because if you don't cancel exactly on time then you get hit with monthly fees that would erode any benefit. But I thought it was worth a punt. Anyway, I wanted to let the forum know that BT have cancelled my order for capacity reasons.

It'll stay at the agreed £125 when you placed the order, if you want more you'll have to re-order the package.

Hi damien I am in a same boat I signed when mastercard was £125 and installation date is 11/04 so could you please advice if they changed your reward card to £200. Thanks

I cancelled around the same time, I'll stick around for a bit then and see if they give me a call. That's pretty much what I wanted from Virgin when I spoke to them. They wouldn't budge at all, they just wanted to push me to a higher package...

They don't offer the speed guarantee like BT and SKY do, so you cant leave without paying their exit fee...I think £20 is fair for a 70mb.

Yeah phoned to cancel it on the weekend and got offered nothing so told them i'm leaving. Then got this call today saying they've got this new retention package. I guess they are worried about all the leavers

Did you cancel your current contract with them?

Yes, it's part of the broadband package and free.

For anyone on the fence and with virgin media. I've just had virgin media call, they've offered an upgrade from 50mb to 70mb and bought the price down to £20 a month to keep me with them

Thanks.

Hi all,

I hope I haven't missed this earlier in the thread. I am currently with Virgin media out of contract, I believe that i still need to give 30 days notification to leave. I would like to go for this deal but keep my existing telephone number. Would I just order this deal to start on the day my Virgin contract would end?

Do BT arrange for the transfer of the number? Or should I inform Virgin that I will move to BT. When I moved from Talk Talk to Virgin there was an option to arrange the move and the closing of my contract was all handled by Virgin and the number transferred across.

If anyone could advise I would appreciate it.

Many thanks all!

Does £28.99 include free weekend calls, or is that an extra £1?

Cheers!

What's LLU, PK?

Was on wth sky live chat just confirming no cancellation charges and they offered me sky unlimited fibre pro (which I thought was discontinued)for £29.95 inc line rental and a £ 100 credit

Phone.

You get both, TCB state BT rewards upto £200. With the reward card, you just claim within 3 months from the time your line becomes active (Ask them in chat for an activation link to claim that card).

Can you get the £200 Mastercard reward and also claim £160 Quidco or TCB, this is still not clear to me?

Your right, don't need to notify them but will still be a line transfer which ever option you chose.

Things never do go smoothly with BT.

Did everybody who tried it, actually get the £160 quidco track?

No, let BT inform Sky, just like a bank switch yes.

You're not cancelling though, It's a take over.
Why request a new line when you have one ? just take it over.

It's not complicated to do this, don't contact BT, place the new order and that is it.
Your old account is closed down when your new account is activated, you'll be without internet for a matter of minutes, if any.

Wanted this. Applied, but not available to my address in central London :disappointed:
Deal would be good, but it's quite disappointing they're not providing it here

For what you will be saving, it's worth the small hassle. Surely transfer of line can't be as stressful as a new installation.

Once you have signed up with BT, do you need to ring Sky and tell them you are leaving or not? I am on a rolling contract with Sky so no cancellation fee to worry about, just wonder if BT will do all of the "switch" work for me like a bank would do?

Normally you would give your 30 days notice to cancel and once it's on the system, you simply order as new customer and request new line. It will automatically pick up that there is a cancellation and will transfer the line on that cancellation date.

It just seems like they are all a bunch of liars tbh.
They try to catch you out with all sorts.

The offer they just handed me is not up to scratch and they try win you over by saying "you save £59.99" by not having to re-activate etc... when in reality, there is lots to be saved if you can really be bothered to go the extra mile.

BT will cancel the direct debit automatically once the final payment on the old account is taken.
The new order will create a new direct debit setup.

The equipment on the old account is yours to keep, you don't even have to swap it if you don't want, most likely you have a hub 5 and the new order will send you a smart hub, both will work fine.

You're over complicating things, place the order and be done, you do not have to contact them unless you have BT Sport on Sky, as that is a standalone product and would remain active once the old account is taken over.

On the flipside, they finally made me a loyalty offer of £27.99/ month for Infinity 1, £0 activation fee (obviously) and a discount on BT sport (which I want anyway, as I watch a lot of it). Total price: £30.49.

It takes all the hassle out of starting fresh, but it still feels like I am getting a rough deal here compared to new sign ups...

Really? If I cancel the direct debit is it likely I will get charged though?
I know I am out of contract, but not telling them I am leaving could cause potential hazards surely as I am still using their gear etc?

I could always try it but I fear TCB or Quidco may see it as if I'm cheating the system...

If you're out of contract then no need to contact them, just place the order and that's it.
Forget about the old account, just create the new one and ignore the letter that will be sent saying 'Another person has told us they're taken services at your property etc'

You ignore it because it's correct, you are that other person taking over your own line :smiley:

Adding the Tv package costs an extra £10 (setup fee etc), then £0 a month. But you receive £160 quidco cashback rather than £100 for Broadband and Calls (through Quidco).

If you are buying a BT mobile SIM and any other extras you will get more cashback...but you probably don't need a SIM/Mobile contract.

So if you're just looking to get broadband, its better to take out the TV starter package through Quidco.

BT are giving me the run around.
Been with them for nearly 2 years, currently out of contract and one advisor told me over the weekend that I should advise that I wish to cancel, wait 48 hours and then purchase as a new customer.
I am now being told by another advisor that I have to wait 30 days and that the other person "wrongly informed" me.

Not going out without a fight here but it looks like I'm gonna miss out.

Payments are via Direct Debit or you'll pay £2 more per month via any other payment.

Just a heads up, can't use the reward card as part of the bill so you shouldn't really deduct the cost including the rewards card.

Online and on-phone customer service are a joke, didn't know anything about their services and what can and can't be done...alot of stuttering...Asked 2 simple questions and got transferred to 5 different people ( 5th person just sighed and cut me off over the phone, after listening to what I had been told and what I wanted to do next - which was to downgrade the package)...If this is what their customer is service is like for those who are not in contract yet, I can't imagine the stress people go through that are in contract already lol...Time to cancel.

Truly unlimited, no caps, no throttles,no restrictions and no fair use.

Just to clarify, What is the most profitable package to take? Is the quidco and starter tv package the best? I.e. Lowest monthly cost with the Master card and quidco? Do you get the youview box in with the deal, to keep?

Yeah i cant chance it on a maybe. Did they confirm in writing or on the phone you'd get everything

Anyone know if a fair usage policy applies or is it truly Unlimited?

Can you use TCB or Quidco to get additional reduction?

Think I might have done the same as you. When placing the order if you click the Starter Package, then click NO THANKS to BT Sport, it removes the starter package. You should just place the order, click Starter TV and ignore the BT Sport bit.

I did a live chat, a phone call and another live chat . They said to cancel and re-order in order to get the TV package.

I went on a chat and asked them how long it will take if cancelled before I can re-order...at which point they cancelled it and said 48 hours....by which time the £200 mastercard deal expires.

My advice, just accept taking less cashback, its not worth the headache to change.

I have placed the order again but their customer service say it might not track correctly or be cancelled as a duplicate.

I've spoken to a "manager/supervisor", they werent much help, advised me now that it was in the process of cancellation that I should create a new account and try to order again tomorrow...but they weren't even sure that would work. :disappointed:

would love to leave virgin but had virgin email address for about ten years and use it for work

When I ordered BT infinty 1 unlimited a couple of years ago, there was a problem with my order, which just got stuck for about a week on their system (was then on sky unbundled on a BT line), once I got the right department which took a fair amount of calls, they cancelled the original order and I put in a fresh one online myself, which they said they'd monitor it to make sure it didn't get stuck again, and assured me when I asked them that I'd still get the cashback and vouchers (the offer I'd signed up had ended). Got my quidco cashback, marks and Spencer vouchers and pre credited sainsburys (i think it was) card and the new order went through fine. The only down side was I was stuck on sky for a couple of weeks longer due to the new activation date.

My order got cancelled for some reason. Great work bt. You pushed my installation date back from the 28th to the 31st and now i have to sign up again

LLU most likely, nothing BT or any other provider can do, it would be the same process if you joined anyone else.

Just placed an order but it's not showing the starter TV package even then I selected it when going through the order process. Do I need to be worried?

Long standing customers under pinning BT's deals again !!

So BT are doing something weird to me. I currently have sky fibre unlimited and put in my phone and address to transfer the line. Today i received a call from BT saying that they will be transferring my landline on my activation date but there is a "problem" as my line isnt supported. So what they will do is transfer the landline and then reissue the broadband part of the order which will take 5-6 days. This is smelling like a real cope out to me so BT dont have to pay the quidco cashback and mastercard out as i know on their system this will show up as a new order.

One last throw of the dice to Sky and couldn't get any deal near to this one, £7.50 off per month (although, can get free B/B online but want fibre). Now to decide on whether it's this BT one or Vodafone 78 meg £28 per month with £1 connection fee and TCB of £80.

If you see this, after entering your postcode etc then your order will go through OK. If not, it's sent you to the silly 6k figure.

The key is to look for the Red and purple icons below.

Hi mate, I used my mobile phone (safari). I just kept trying until it worked.

As an existing customer...got infinity 2, TV w/sports and amc for 12.50 per month...no cash back or 'debit card'

I don't reckon you'll get the £50. There's a link on MSE, but when you go into it, it states 'Customers who have ordered new BT broadband or BT Infinity via a recognised cashback or loyalty site are not eligible for this offer'.

Can't see anything on TCB for Infinity Only, does anyone know if the 'New Customer Broadband Only' should work for Infinity? Infinity standalone is only £10 CB on Quidco :/

Hi,
Is it possible to use MSE offer i.e. £200 master card + 50 cash back as well as the quidco offer? If so how do I do it? Only asking cus I took the sky fibre offer about 12months ago and got to the basket then opened quidco up and went to sky and found the basket still had my order in. Proceeded and found the cash back tracked and they paid out few month later. Will this work with this, has anyone tried it or is it a cookie/tracker block thing?
Many thanks for any info

Hi genk, did you manage to order it without it redirecting you then? What browser were you using just out of interest? I have tried all links on the quidco page in Chrome and Firefox and still get -£6,659.98 monthly charge. I think it is more to do with BT's rubbish ordering application...

​when i put my order in it said "you are already a customer" so i selected and put in post code and it said there is already a line etc and i can take it over. i went through and ordered and when i checked it has given me a new number! i contacted them to say i want to keep the existing number like it stated and she kept saying call back the day after my connection date and they will do it, otherwise i have to cancel and reorder which would take much longer??

Yes, we are also moving house next month and I chose a date a few days after moving in (in april) from the activation date calender on the site

So I've ordered this now - to be active then.

Go for it :smile:

i took over the existing line and it gave me a new number? i contacted live chat and she says that my order is in progress so i have to wait till the day after my number activates to, to request the existing number be kept??

I have my broadband with sky and telephone with BT. The mse email suggested I could still get the uswitch deal IE 200+40 but can I get cashback via TCB for either broadband only or broadband and Tiv along with the 200£
Also does anyone know why when you select starter tv option the infinity 2 speed drops to 56mb?

Anyone?

Just as well OR is being hived away from that inept monopoly!

They will have a schedule on the site which you need to choose. It will take up to 2/3 weeks to officially get the service active. You can also write comments which the engineer will see, so you can tell them what the property is like, what to do if no one is available etc...

Yes. I think there is a drop down box for selecting a date. Although I just did the default one as that day is convenient for my parents.

You could go through the order process to that part without completing it.

What did plusnet say?

Just wondering whether I need to do this for my parents. They received the same email about phone line only. Yet they are moving phone and BB to BT. Thanks.

Hi may I ask those for went though with the order - is there a option to choose the activation date? I am moving to a new home on 20th of April and I wouldn't want to switch off the internet of the previous tenants... Many thanks

** Could someone verify this please **

I also found this:
https://www.cable.co.uk/compare/bt-infinity/

So could potentially earn:
1. £200 mastercard: How do we use this to cover the bill?
2. £50 referral from cable.co.uk : Get a cheque, fill-in BT CB form stating you seen the offer from cable.co.uk (Ask BT chat for cashback link) once line is active.
3. £160 TCB or QC : Will they honour the deal if we claim the £50? They mention the reward card only but I was assuming that the £50 claim is coming direct from BT so it shouldn't affect TCB or QC, right?

I cant get through the whole process I'm just trying to find out what the issue is for Endgame, but I guess they have logged off for now

Anyone experiencing intermittent dropped connections and flaky speeds - I had an eye opening experience with Sky last month which was eventually traced back to an BT OpenReach exchange fault that is apparently common nationwide.

OpenReach bought a large batch of "blocks" (for the exchange racks) with a new (cheaper) design, which one of their engineers says are fundamentally flawed and don't secure the connection cable correctly (particularly with the current tool they're provided with). BT are apparently evaluating legal action against the supplier.

The symptom of this loose connection will be thousands of dropped packets ("FEC errors") on the line. I couldn't see from my router, but ISP should in theory be able to see them - though Sky were crap and denied any issue until I forced them to send an OpenReach tech. Engineer suspected the issue before even ran line test - apparently sees it every single day and is nationwide issue.

The issue can start any time work is done at the exchange - engineer accidentally nudges an existing cable while installing a new one, connector fails to hold it securely so line starts experiencing FEC errors. Hope that's helpful for someone.

They don't block you, that is what the page is asking you what you want to do, if they blocked it, then you wouldn't have the option to assign it.

Try a new browser/cookies clear out.

No you are not moving and continue, BT should not block a BT NEW order taking over a BT current line by a new account holder

This is the next page:

But BT itself says they will contact the (line/number) owner on the next page if you select YES here:




I think its safe to say because people are transferring services from a old account to a new one they have barred such even though the option is still on the website it bars it, they cant do that its a legitimate new order/transfer at the same address, but they have. Seems like anyone affected needs to call Ofcom and lodge a complaint against BT practice that's has started since this deal was posted. Its not in BT's right to refuse a new order where the old customer is on BT, and the new tenant wants to join BT with or without a number transfer. DODGY BT as ever.

Just found this:

http://bt.custhelp.com/app/answers/detail/a_id/41530/~/i-need-to-change-the-bt-account-details-as-im-separating-from-my-partner

If you're splitting from a partner you live with, we treat each person as a separate customer. (At the moment the account may be in just one person's name, although you both used the service.)

If the account holder is moving out, we class the person who is taking over the line as a new customer. This means we can't just transfer the existing account to a different name.

If the person moving out isn't keeping their number, then the new customer can request to keep the number (if it still works).

Please tell us about any changes by calling 0800 800 150

The links you mention seem to be exactly the same so it shouldn't make a difference. The only one that is different is the box at the bottom that mentions the £200 reward card but I have tried all of them.

I am having the same problem as Need2know7 and Urzrkymn where it is trying to charge me -£6,659.98 for the total monthly charges. After being 'redirected to complete the order' the price of the Unlimited Infinity is £29.49 rather than £28.99 as well. Has anyone managed to get to the bottom of this? I have tried contacting BT but they can only suggest ringing a number to order but obviously I won't get cashback this way. This is a new line order as well, not sure if that is making a difference.

Yes tried all the options but with the same outcome. If i sign up via quidco and place the order surely it would track, even if BT call me to transfer the number the order has gone through regardless?

The only thing i haven't tried is signing up through mobile data, i will try this tomorrow as my signal is hit and miss at home

I cant understand why BT is doing that ? did you try all my options ? I may be wrong here but if BT contact you at her request to transfer the number it may invalidate cashback ? it's possible either way. BT online should not be doing this, I would call Ofcom and lodge a complaint they have removed this from the website order process, they maybe have got wise to what old/new customers are doing and pulled it but if a customer has completed minimum term or cab leave because the 2 April price charges they should not be stopping anyone taking over a number - even the website says we will contact the current line owner.

It is for most, LLU is sparse in comparison to BT Wholesale offerings. But yes you are paying for better trained (onshore) apes and that can make all the difference, but so can calling BT once and no resolution then calling Ofcom to send to BT's proper trained apes department. Not bad for £5 a month and a now proactive telecom regulator :wink:

Apologies forgot to put reply back in message!

Ok i did all that but it's telling me they're giving me a new phone number, i need to keep my existing landline number which i believe can be done but not sure how. Would i be best placing the order and getting my partner to call them explaining she would like to keep the existing landline number?

I currently pay £61.20 a month and I got no inclusive calls, router or free money. Shock horror. But the is no way I would move from a proper ISP like Andrews and Arnold to a cheap and nasty firm like BT. Leccy is leccy, gas is gas but broadband isn't just broadband.

Well I cant reply to a empty message :laughing::wink:

Make sure you are logged out my BT account and clean cookies (or another browser) failing that...
Are you using the same Surname ? partners Maiden name try that


PS) Try using mobile data/wifi from another source, it may be tracking your IP/account - which you would hope not, legitimate you could be transferring the line between flatshare tenants


Alternative: Select NO, input postcode press continue &:

Existing phone line at this address

Good news we've found an existing service at this address that we can easily takeover and activate for you! This is the easiest way to start a new service with BT.
Or you can choose to get an additional line installed, you'll need an engineer visit.

Do you want to use the existing phone line?

Yes
We'll contact the current owner of the line, transfer it to you and give you a new phone number. A connection charge may apply.

BUT: NO CONNECTION CHARGE just a new number, I went through to order page and:

Connection, Activation & Delivery (including discounts)
£60.00
 
Infinity activation fee
This is the charge for activating your Infinity.

 
TV activation fee
This is the charge for activating your TV.

 



Delivery charge
This is the charge for the delivery of your equipment.
£9.99
 

 
 
BT Smart Hub  
Find out more
The BT Smart Hub is our brand new, best ever Hub. Packed full of intelligent features, it gives a super-powerful Wi-Fi signal.
£0.00
 

 
 
YouView box from BT
Your YouView box gives you HD Freeview which you can pause or rewind as well as access to amazing entertainment on demand and free catch-up TV. You won't be able to record with this box
£0.00

 
Change
Self-install your set-top box with a cable

We'll post you a free 10m Ethernet cable and clear set-up instructions.

£0.00
 
Total
One-off charges
£69.99
Monthly cost including any offers
£29.99

Thanks for your help however when i do that i get the message "Because you're already a BT broadband customer, the package you selected isn't available.
Please choose one of our existing customer packages from the list below."??

No.

Go to Quidco/TCB - click through to BT (green EXCLUSIVE button on Quidco BT page top line that says £160)


Select £28.99 deal, add TV Starter for £10 one off fee, select extras, then next page is:

Progress your order


Do you have a working landline with BT or another company?

Yes, I have a working phone number
Phone number *

Postcode *

(##)I confirm I’m the account holder or have their permission to continue *


Select YES I have a working phone number, then:

Enter current number, enter postcode, TICK ^##



Baby I'm your MAN! :wink:


:laughing:

Reading that they say landline service the AND broadband will cancel the +Net account so that will be manually processed I assume. Yup hit them up on Live Chat and keep a copy of the conversation by transcript (if available)/copy&paste/screenshot(to Paint)/requesting email sent to you of convo from advisor - I do everyone I can, cover all bases.

(pedantically even when I follow a link on cashback sites I click back to the cashback page tab and screenshot & Paint "your visit has been recorded" - its all about being proactive to prove others mistakes or idiotic understandings of their product/s & procedures :laughing: )

I've just finished my contract with BT and looking to take this offer out in my partners name, i am wanting to keep my existing landline number how do i do that? When i sign up in my partners name do i have to sign up as a new installation (£59) or is there a way around it?

Cheers, i'll try the live chat to check, don't fancy waiting an hour on the phone again.

Email says-

We're sorry to hear you're moving your landline service.

Another service provider has told us that you're moving your phone service to them.

Your phone service will transfer automatically on 3rd April 2017 and will result in the cancellation of your phone contract.

• If you're also moving your broadband service - (we've not got confirmation of this yet) this should happen on the date set out above and will result in the cancellation of your Plusnet account - we'll send you another email with further details if this is the case

• If you're not moving your broadband service - we'll continue to supply your broadband and any other services you have with us after this date

All services noted on your BT order transfer, +Net still do standalone broadband with any other provider, so thus the email is worded old school, it should say all services active ie L & BB.

But call +Net and confirm all services are transferring, its their error in the email so pull them up on it as a final bye bye, it also would be easy for anyone older or vulnerable to be confused that their email says line only, if you don't report it it may never change (but knowing BT Group of companies including +Net it will never change!) but if anything you get reassurance & good karma for trying to correct their idiotic email :smiley:

No, you are within 14 days. Call or Live Chat and cancel the order. Make new order via Quidco BT page, remember order the Starter TV for a £10 one off 'activation' fee for the free BT TV Mini YouView box = cashback of £160.

Quidco you must click on the £160 top line green "EXCLUSIVE" tab from the BT Quidco page or via TCB make a claim to match Quidco's £160 :smiley:

My contract with PlusNet ran out last month and I've been waiting for a decent deal to come along. This was enough for me to sign up on Friday 17th.

I've got a switch over date from BT of the 31st March, but not had anything from PlusNet yet.

I wasn't interested in BT's TV service, but for £0.00 per month, a one off fee of £10, but extra TCB, I took it.

The TCB has indeed tracked at the higher amount (£150) and I just hope they pay out.

Yes order it in a family members/partners name and transfer the number across.

its not a transfer of BB or LR its a closure of account and opening of a new one, the transfer just means the line is never disconnected between the two and a transfer of landline number is also a available option for the new account holder which starts a new account & 12 month term.

If you are still in your minimum term and you mean fees from that, give 30 days notice of disconnection as prices for calls rise on 2nd April and then place new order (with or without landline number being transferred to new account).

I did this with the mobile deal last year and had no problems doing it, the caveat was I had to ditch my number in that instance. I expect there will be no issues with broadband!

My uncle is already with BT but not in contract. Is there a way he can get this deal??????

As current account holder, I have to cancel my Phone and Broadband as it may be not allowed (?) to transfer to the BB to the account name. So if I cancel the current BB, would BT impose a charge cession charge for the BB.
Would it be allowed to transfer BB to friend/relative's new account?

No £31(?) is line disconnection - as in dead and dusted and unusable until another provider is actioned, a transfer is free which cancels the BT account in your name and a new term starts in the new account holders name.

Well it is, 30 days notice...I assume you mean the minimum term has expired ? :wink:

​Same as myself. Transferring phone and fibre from plusnet but only phone confirmation email received. I'm sure we'll recieve an email regarding fibre in due course.

Anyone transferring from plusnet? Had an email from plusnet confirming the transfer in a few weeks but only for the phone line.

best part about it is my family bundle isn't a contract

Would I need to pay the cessation charge (I understand BT charge £30 if the BB is not transferred to another provider) since I need to cancel and telephone/BB if I start a new account on friend/partner's name?

GREAT! :smiley:
So BT are making customers take a triple package as I mentioned earlier...TV or sim with LR/BB I don't think Ofcom will be happy with BT abusing it's already monopoly position to bump its mobile/tv subscriber figures up. Are BT looking to sell themselves in the near future? seems very likely now...get them figures (and assumed potential revenue sources) up & upsell customers extras on them - BT Sports comes to mind for TV, as does family sims for mobile :man:

Hmmmm... :man: I'm watching you BT! :man:

No, I'm using my existing line and number.

so i tried this time with the the starter box thing and it fixed itself - only £10 one off. the quidco will pay itself.

sorted :smiley:

Nothing BT is good except Infinity, you get what you pay for - pay more than Infinity prices elsewhere and trained UK staff come as standard, its those BT customers for laziness I feel sorry for, paying top dollar year on year and when things go wrong find out they are a cash cow to BT PLC and not a customer to BT india.

All in £38 that's a good deal with Family Bundle and fibre, but alone for fibre in comparison its not! I try to keep mobile, tv and broadband at £1 a day maximum - £365 annually is all I'm willing to pay for all. I've better tings to do with my cash than make shareholders rich - myself rich! :laughing::wink:

i was just looking about about the smart hub - 77 page post on bt forums about problems with it https://community.bt.com/t5/Connected-Devices-Other/BT-Smart-Hub-Home-Hub-6-Bug-Reporting-Improvements/td-p/1636858/page/77

not good !

BT like Sky with price changes recently have lost a lot of customers, even reducing to cheap £64 deals is revenue in the door.

Hmmmm sounds like a issue indeed, do you have another device to use ? Even a smartphone ?

Maybe Windows 10 issue/a update not came through yet ?

I was told no in 2015 from several BT sources, but infact apparently (now) it is BT's on loan ? I can't recall if I paid a fee for HomeHub5 or just the delivery in 2015 as I have never had access to a bill online or got sent a bill for the short time I was with BT in 2015 (circa joining & price changes soon after & leaving)

PS) theirs :wink:

no im not logged in as a BT customer no
yes i'm logged out and cleared cookies.
no im using my sky broadband

what a pain in the ****. maybe bt have clocked on how good this deal is and is trying to screw me over!

You can keep it, but they repeatedly ask you if you would like to sent it back to them for disposal. If you leave before the end of the contract, then I believe you have to pay one twelfth of the cost price X remaining months (assuming you've signed for a 12 month contract).

Ah! are you logged into BT as a current customer when placing the order ? make sure you logged out,clear cookies and Edge/windows has the latest update. Some or all of them actions should resolve it, are you also using the BT sim as access to the internet ?

dont think so, you have to return it and you get charged if you close within 12months

Is the bt equipment there's when the account closes for return ?

Exactly, and like others I just had the £160 tracked straight away.

The monthly cost, for Infinity Unlimited fibre plus phone plus free starter TV, is: (£69.99 one off + £28.99 x 12 - £200 mastercard - £160 quidco) / 12, i.e. princely sum of..... £4.83 per month!! :sunglasses:

I thought the £15 per month Virgin fibre/tv/phone deal plus net initial credit of £35 a little while ago was amazing...

Do you guys think that BT really knew they are offering all that for £57.87 per year? Shirley shom mistake??

didn't work on edge browser, it forced me to pick a bt sim again

if it helps im a bt mobile customer and am using quidco?

Seaniboy is typing...

Seaniboy: Thank you for your confirmation of that sir. Can you try the windows 10 Microsoft Edge browser please, I shall be right here awaiting your further input & help and assistance :smiley:

Well iv tv discounts as well so im happy for fiber and family bundle £38 plus no activation fee.

lol thanks mate

edit 14:40 - just tried using edge browser. same issues. SHAMBLES website

im on windows 10 and tried both firefox and opera with no success. shambles the BT website!!

Did you request a new line installation and number?

Wow 300% more than BT after cashback, they saw you coming ! :laughing:

Just got on live chat with sky done a deal on fiber £19.49 a month

Welcome to BT Superior technical support, may I ask what device and browser you are using on the website please.

( :laughing: )

Thank you.
I did click on the green link next to the £160 so hopefully it'll track higher later once confirmed!
I've already cancelled once as the first time I ordered it didn't track (and I didn't add tv for the extra cash back) and it was a real PITA to get it properly cancelled and reorder so will keep it as is!
I'll raise it with quidco if it doesn't go to £160. My order confirmation states broadband, TV and calls so fingers crossed!
Cheers!

Now im getting this

It should on TT/BT/+N BB retune itself to offer each providers exclusive channels content.

It seems to be ( I may be wrong) if you click the EXCLUSIVE green button next to £160 or "shop now" it tracks differently. It should track as £160 eventually I would guess. If not raise that with Quidco or cancel with BT and reorder ?

Try 'cancel' ? may move the order forward, if not start again try the £10 one off BT TV Starter & see if it forces you the same (maybe BT say you must now have a 'triple' bundle of some kind now?), technology as good as the idiot programmer who done the legwork! BT cannot force you to take a sim, only offer discount if you do.


EDIT: strange thing is, they BT sims are not showing the BB sim discount. Clear your browser or use another, seems to be a conflict somewhere as BT site should show the discounted price on a LR/BB order. May well be a local conflict on your browser or the actual BT site.

Further edit: The price it showed for me was £5 for the top and bottom options on my order when they offered it to me, the middle two options seem to have the discount already applied ? Seems to be a BT error, try clear the browser or use a new one anyw