I am sure there are stories about all providers but BT are just horrendous - lovely people, always very pleasant on the phone but they cannot sort out the many problems that their system creates. All support can do is offer apologies and make a note, and then nothing happens.

Starts tommorow.. dont you read?

Wouldn't renew with BT if it was free!!!

I had problems with Sky fibre before I switched but nothing that compares to the problems with BT.

I'm only naming a couple of issues as my hands would start to hurt from all the typing! Double billing for the first three months, each time told it wouldn't happen again!, cancelling services on the day of activation just because they felt like it, internet went down for the two weeks at christmas, which means the tv stops working too...

Family and friends have had issues as well so its not just us.

stay away from BT!

@genk It's against my religion to pay a fee. :smile:

Currently £120 quidco but it expires at midnight, so will have to see what else kicks in then.

I managed to get the £90 cb and £150 g/c

when you get the g/c I registered it and then paid the BT bill with it. you can also pay the £59 on the first bill too..

so if the £120 still kicks in thats £10 a month.. very hooooooooot good deal!

after 12 months move back to sky and grab the reward too.. been doing this for years.

I am sure there are stories about all providers but BT are just horrendous - lovely people, always very pleasant on the phone but they cannot sort out the many problems that their system creates. All support can do is offer apologies and make a note, and then nothing happens.

just had an email from sky to tell me the BroadBand and line rental charges are increasing. time to change methinks

Smokin !!

In my experience the problem is openreach, not BT. I know openreach are also BT but it's a seperate company, and you end up dealing with those muppets no matter who you use (unless its cable).

Is this for new customers only or can you extend/renew a current contract and get this deal?

Really hot. I switched to BT in Nov with 125 GC and 130 Qudco. No problems since then. I must say BT smart hub is really very good. Prior to BT I had sky and TT. I would always struggle for range / speed in first floor bedrooms. I also tried my own Dual band Asus / TP link routers, they were only marginally better.
But since I got BT smart hub, I get really good range in all rooms, speed drop with the distance is very minimal. I removed all the range extenders etc. Just for smart hub itself, I feel it's worth it.

I'm due to renew next month, I wonder what offers I will get when I do. Won't be anywhere near as good as this I expect...

How much extra to add bt sports ?

ther live chat is horrendous

nice deal. crap ISP.

Great deal. Would be interesting to see how much Quidco is tomorrow. We signed up in January and got £125 Reward Card and £80 Quidco then so this could be an excellent price.

is this hot folks?

STAY AWAY FROM BT! I was tempted by their offers (with mastercard reward) last year, but had to cancel after many issues over the transferring of my phone line. Customer services were awful - I would be on hold for about 30 mins, get transferred to another department, then the line would go dead. When I did get through they weren't equipped to deal with my issue.

Personally. Sky. I've used all the major ones (plusnet, talk talk, andrews & arnold and virgin media).
The only good ones were A&A but were a bit expensive and capped data, and sky. Virgin would break regularly for me.

Been a sky broadband only customer for a year, 1 dropout... for 5 minutes. With Virign I lost count after the 20th time... no speed problems, no wifi issues (although why anyone would rate an ISP because of the wifi signal is a bit strange to me bad wifi = bad ISP eh ??? odd...)

I signed up for BT about 5 days ago, any idea if I get in touch they will bump me up to this deal? Got the £28.99 + £8.99 TV deal with Unlimited and £125 Mastercard + £180 Quidco.

Don't want to be a chancer but hey ho here we are. Not getting activated until 20th March so I assume they would be more likely to adjust me to this package and offer?

BT are horrendous for existing customers. my contract is finished and I'm now paying £2 more so £46 for this. I spoke to them and they offered me 12 months at £44 or £39 for a 24 month contract. Asked if I can sign up for a new contract and told yes but still have to pay for activation and new box even though I already have them. If I want to leave then there is a £70 disconnection fee . All to push a button. Really wish there was more competition for a good fibre deal.

Great deal - hot. However as like others i've experienced BT's shoddy customer service based out of India who cannot do anything more than read a script while trying to help.
BT Smart Hub is rubbish; replaced three times. Ended up buying the BT original modem (Huawei) off flee bay and used my own router and the setup has been bullet proof.

I have Infinity 1 and my speed has gone down. They told me to wait 10 days. And still no sign of the speed going up.

BT has failed on 3 occasions to pay out on any cash back I have been offered via Quidco, They are fickle when it comes to cash back. I have had to hound them for amazon gift cards which eventually arrived but took nearly 4 months to sort out. Several issues with broadband speed in which I had to escalate the complaint and I had a complains manager assigned who understood my issues and did his best to resolve but in the end had to admit the BT could not provide the service they had promised. Outcome I am still with BT and have to accept regular Broadband dropouts. BT cant do anything and I cant be bothered to go through rigmarole of changing. Its all hassle in my opinion.

Smoking hot deal!

Dare I be the one that says I haven't had a problem with BT Fibre, albeit only 2 weeks into the service. The only thing that does annoy me if I think about it to much is the guaranteed minimum speed isn't quite there.

Edit.. I'm a liar

Wouldn't renew with BT if it was free!!!

I had problems with Sky fibre before I switched but nothing that compares to the problems with BT.

I'm only naming a couple of issues as my hands would start to hurt from all the typing! Double billing for the first three months, each time told it wouldn't happen again!, cancelling services on the day of activation just because they felt like it, internet went down for the two weeks at christmas, which means the tv stops working too...

Family and friends have had issues as well so its not just us.

stay away from BT!

Without the £200 card, this isn't such a good deal is it?

Plusnet do nearly double this speed for £30 a month and I dont think they charge £60 for installation either!

I found my BT connection was pretty good and the service was OK when I needed it. I had to fight for my Quidco when I got one of these Mastercard deals a few months back though.

Just leaving now as they hiked the prices part way through my contract which is a good excuse to leave and get another introductory offer.

If you want an alternative from BT then Origin are currently offering £200 Amazon voucher on a 12 month contract at £31 a month for Fibre and line rental. £60 up front so averages at £19.33 a month if you change again at the end.

https://originbroadband.com/packages/broadband-and-phone/origin-fibre-rewards

I pay £41.99 per month for unlimited infinity 1 and entertainment plus including kids channels. After my Quidco cash back and BT pre payment card, it works out as roughly £17 per month.

I threatened to leave bt for plusnet 1 week ago because of the recent pay increase and they matched there deal of 26.99 a month for fiber unlimited plus 3 months free hd channel package on a 24 month contract im happy with that as you get sport for free too

I am just moving after joining in September on standard broadband and constantly dropped or managed 8-9 mps and they refused to send me the £75:00 gift card that was one reason for joining but said the offer wasn't valid when I joined?! When I said I was going they offered me the above package for £30:99 for 12 months after much bartering and will take a gamble on EE fibre with £125:00 cashback and then change again when that is up for renewal. BT ate no longer the company they once were.

bt never again,no matter what.

All the best ones are more expensive but Zen are simply excellent

BT internet has been great for me I consistently receive 50mbs+ on wifi, I got this same deal back in September but with £250 cashback instead plus only a 12 month deal!

Excellent price if you can tolerate BT

This is perfect timing! Just reminded me that I'm almost out of contract with Sky Fibre and it's time to move. Thanks!

It's BT. It's OK. It's much like all the others (except that the customer service when you need it is a lot worse). They'll put the price up mid-contract. You can use that to get out of the contract. That means another load of cashback when you switch away from BT. And a load more when you switch back again.

What a pointless merry-go-round it all is. :smile:

Just done this, moved from Sky to BT when Sky upped their fees and grabbed card and cashback in the process. Only thing is, Sky was providing a fairly constant 24mbps, but with BT it's around 19. I thought they didn't throttle?

been on infinity for ages but i complained of the wifi being crap they said they could give me the new bt smart hub but wanted a new contract and to pay around £60. so didnt bother.

I signed up with BT on Black Friday last year but cancelled a week later as my existing supplier (Virgin) offered me a better deal to stay. Three months later & I'm still waiting for them to refund the £270 i paid upfront for line rental/ installation. They keep telling me that it will be in my bank account in 5 to 10 working days but due to "technical errors" the money never arrives.

Their last "technical error" involved them actually sending me a bill for the money they owe me.

Seeking advice from the ombudsman now. BT - never again.

Been on BT for a couple of years and never had a problem, not making any claims for or against just my experience

Had 3 weeks of problems with BT but once sorted, its been perfect. It all depends on the area.
Signed a 2 year deal for £33 a month includes Infinity 1, Anytime calls, call display and other
features.

How can i get a £200 pre-pay Mastercard ? At their website they mention about 100 pounds only. Confused.

Is this actually possible? Can imagine it ends badly - double billing or not getting the desired benefits

I'm paying £11 per month from black Friday deal after £100 reward and £165 TCB. If your not sure how to spend the reward card I just used it to top up my Amazon gift card account then cut the card up.

I have had a horrendous time with BT, decided I wanted to move internet from sky to BT, placed an order, which was cancelled by BT because they could not progress the order, due to their system not syncing with open reach, had to order again, that order was then cancelled, this process happened 8 times, 12 hours of phone calls later, and after being hung up on by an abroad call centre operator having gotten half way through the issue and I decided to call it a day, I was tempted by the £150 reward but then told the amount would drop due to the new orders being outside of the £150 promotion, even though my initial order was in time. BT is a disgrace in the way they treat customers,

Switched from Sky to BT last October/November when there was a similar deal. Went smooth and haven't had any issues (yet) with BT.

I got this a couple of months ago. Tho only got a £125 gc plus £130tcb. Then they put the price up £2.50pm. Hot btw

BT:(

I was going to take the last offer (29/m, 60 activation, 150 card and 110 cashback) and rang Virgin to cancel and they said they couldn't offer me anything better than I currently have because I'm still on a retention deal (12m contract, 18 month deal). Anyway it was all last minute so I didn't end up going for the bt deal, still have 3 months of my retention deal so thought I'd keep my eyes open, but this time I'm going for it.

But, if I go for it, and Virgin do offer me a comparable deal (who I'm happy to stay with), could I get a refund from BT for upfront fees?

Already have openreach installed in my house (used to be on plusnet), so they wouldn't need to install anything, but they would need to reactivate my line (which cost me £30 to cease switching to Virgin...)

Any advice would be great! Thank you!

Don't bother trying to get the prepaid card etc if you're renewing with BT. They won't offer barely anything.

Seems like a good deal to me.
I switched from Plusnet in June 2015, £150 Sainsbury gift card, £202 TCB, wifi hotspots, free BT Sports and 12 months ago a free upgrade to Fibre 2!!!
I get 65~70 mbps and it's only dropped out twice and then only for a couple of minutes.
I can definately recommend BT they are very good in my opinion, but it's all down to personal experiences.............

What is a pre pay MasterCard? Is it like a debit card with 200 pounds available to spend where ever?

Few problems with dropped connection during my contract and very rude customer service at times. Deals on offer as an existing customer were pathetic to say the least.

How to deal with complaints - Method1
When you don't want to speak to angry customers, keep em on hold for 30 mins then cut off the phone. That should discourage most complainers, from complaining.


How to deal with complaints - Method2
Customer phones in saying that the service sucks.
BT replies by saying, "erm, wait 10 days before making a complaint".
No doubt, if you call them back, they'll ask you to wait another 10 days or put you on hold for 30 mins, then cut you off (see Method1, above).

BT have truly outdone themselves here and taken complaint handling to another level.

We're currently with but and outside contract so would be happy to sign up with a new gmail address but would we be able to keep our existing BT email address or need a new one?

This is very true. A percentage of any ISP's customers are going to be disappointed. People are much more likely to post if they had a bad experience. I have had no problems personally and the service has worked great for a couple of years. Got the prepaid card, got £90 cashback using Quidco and get to see the footy free of charge. Everything works great.

Dont forget QUIDCO

Good deal, heat!

Unfortunately I'm already on BT. Contract is up so need to switch to someone else. Would of liked this deal for another year.

when i click on the link, it shows only 125pound reward offer no 200?????????

thanks!!!!!!!!!!!

I'll believe it when I see it, BT have never offered more than £150 on the reward card. Happy to be proven wrong of course; I reserve my vote until tomorrow.

What is the best option for existing customers who are getting a terrible deal now past the contract.

Kids like the BT box and service been ok just the price is now ridiculous.

Can you Jump ship and start again or does that mean grief and downtime plus surely they won't like that or even allow it?

Tempting, but I've had horrible issues with BT, the Openreach engineer never closed the install job on their system, so after 14days I was cut off as as far as BT were concerned I was never a customer, Had all the equipment but no account, help desk were pretty much useless to one point adding a password to the account which we never requested, when we got the letter informing us what the password was it was a BT phone number -_-. To give them credit, when I contacted their customer service director I was put through to executive level complaints and had 1 person deal with my issue only, all in all I was without internet for 30 days, not risking them again.

So BT are now paying customers to use their piece of crap service? Never thought the day would come...

BT suck. My parents are with them (meh) but can't get fibre due to not being enabled on the exchange. I live literally just around the corner and we are enabled - rather pish if you ask me.

Don't do it to yourselves. Worst company I've ever dealt with. Utterly non-existent customer service, almost surreal levels of ineptitude. I lost count of the hours on end LITERALLY I spent trying to get them to do the most basic tasks, and got zero in return for my trouble. I would rather have laparoscopic surgery performed by a drunk marmoset armed with a Black & Decker drill than ever go near BT again.

Openreach are a separate company now in all but name & even the name is changing soon.

Openreach do all the changes for telephone & broadband & upgrades regardless of who you pay (bar some virgin customers I think)

So you have that problem regardless of who you are with.

BT are without doubt the worst company I have ever dealt with. From day one they never provided the service I signed up to and bungled from one mistake to another culminating in being asked for my card details by one of their customer service people in India over the phone, to pay a bill I had already paid on line 10 days before. Still going through the Ombudsman.

Dont bother currently on 3rd router as their wifi isnt "guaranteed"...ie router works fine for 4-5 weeks then decides randomly one day not to connect to any device. Android tablets iphones ipads hive heating sky tv all intermittent. Apparently you have to connect with an ethernet cable for it to be reliable. Yes thats why I changed to BT to connect my iphone to my router with a wire. Its 2017 people.

BT own PlusNet, but it operates as separate company. I moved from BT to PlusNet, and the difference is night and day. Well, I say that, but PlusNet forgot to send out my router. Then forgot to send out my TV box. But that's another story... :smirk:

Also charged £11.50 for an hour long call to BT customer service on their freephone number ... when their abroad call centre transferred us to UK call centre to deal with a difficult question... except they transferred us to a premium rate extension. Took 3 hours of phone calls to admit thats what theyd done. All they did was credit my account with the £11.50.

As someone who works for BT, i wouldn't even use their services and we get Infinity 2 (if available) free, just having to pay line rental. With all "BT Wholesale" broadband, if you have issues, you want agents who are able to deal with the issues. BT have very specific "scripted" fault diagnostic systems, which the agents aren't allowed to deviate from, regardless if you know how to repair the issue otherwise, leaving you with weeks of frustration until you are either offered a case handler or complain for one.

Place the order, get a live date. Do not install, do not tell you anything.
Poor service.
Remember to move after 1 year as the price rises are high.

I've just left these horrendous people, thankfully they were putting their prices up and I could get out free! 3 months with them, every month billing was wrong, getting it sorted was a nightmare.

Problem was at the time they were still part of BT, and BT's initial help was no existent in fixing the issue, heck the first person I got put to on the help line wouldn't help as they just said i'm not a customer and I must be mistaken. I guess BT are like most places, fine if you have no issue but when one does arise you are SOL.

this will be good if you get £100 quidco as well

Any way to get the mastercard as an existing customer? Renegotiated last week for the same deal without the MasterCard so still in my cooling off period!

lol was thinking the same.

Took out similar in November. Infinity with £150 Prepaid MasterCard. So far both have worked without issue.
My one complaint is that my so called 'fixed price' deal goes up by £2.50 from April!

That is the present deal was about to order no infinity available here.Hope he is right will wait til tommorrow now.

I wouldn't touch BT Internet with a barge pole, they have the worst customer service I've ever experienced.

Apparently fibre has been coming to my area for the last two and a half years. Still blimmin waiting. Enjoy your high speed internet everyone. Not at all envious.

I can never again recommend BT - how many price rises in how many months? I told them to stuff it (as per ofcom regs) also complained then moved back to Talk talk who now provide fixed price contracts for the term. If you take the BT offer, just factor a price rise every 6 months. I am truly fed up with so many industries offering term contracts but have free reign to increase prices when they want.

This deal is probably to replace the droves of customers who jumped at the chance to leave after they put the price up. I'd only been a customer since December and couldn't get away fast enough. Their customer service, technical support and complaints handling is absolute risible.

More than likely although I can't check T&C's until deal goes live. Look for this key phrase:
We may change any prices and terms during your contract. If this affects you, we'll tell you about important changes in advance, and you'll be able to end your contract without any fees.

It's taken 5 years to get a stable infinity connection with around 20 engineer visits, if I had the choice there is no way I would use BT but it's the only option here, no Virgin.

I would rather cut off my arm and boil it up for soup then give a penny to these muppets, if you have a problem you can kiss goodbye to hours of been passed around from one person to the next - simply terrible

I'm already a BT customer. How can a sign up for this as a new customer to get this deal? Surely as it's the same phone number they'll just know I'm an existing customer?

Wouldn't let BT handle my internet even if it was a free service.

Worst experience as a customer I have ever had dealing with them

Make sure you take a screen grab of the MasterCard amount.
Been stiffed in the past, promised £125, given £75 before arguing the correct amount.

Yes i do realise that but their own system showed they 'disconnected' and reconnected the same call twice (while we were on hold) they even had the times. We thought that this was one call. The time on the itemised bill was halfway through our call to them so god knows how they managed it. They admitted the number was for BT broadband support too, and it was, i checked.

this would be great, if you could trust BT not to hike the prices up halfway through. unfortunately, you can't.

Fire balance, long time infinity customer here. Never had any issues with service (availability of broadband or customer service on the phone)....''.

Thanks OP. I am still with BT, one and a half months to go complete my current contract. But I will sign up and put a later installation date.

Cold for me - I am paying £15pm for TV+Phone+50mb Fiber Optics and also I got £50 credit from Virgin Media. Also no installation fees.
This deal was recommended by one of the guys at Hotukdeals

Got no Mastercard but got a Visa, anyway i can take advantage of this deal?

Good deal but personally having had BT fibre BB for just under a year I can't wait to get shot of it. It has been the worst experience in terms of wifi signal and connectivity.

Thanks for this.
For various reasons I ended up signing up to Unlimited Infinity a few days ago, due to go live 29th March.
If this deal materialises tomorrow, going to cancel and re-sign using your checklist.
Look out if it all goes wrong, I shall hold you personally responsible! :stuck_out_tongue:

Sorry if I've missed this in the comments (did a quick check) but can the prepay card be used to pay the BT bills? And I assume adding an additional service like the anytime calls won't affect the deal? Thanks!

​I will be doing this tomo. thanks

You didn't read the last line of my post? The discalimer? "It may still go horribly wrong but if you've signed upto BT and want THIS deal, then don't trust them to do it on the existing order." :wink:

Already have Topcash tracked, any new deal will have to be substantially better, else I will be no better than those people I tell off for altering orders, then complaining when things go wrong. :confused:

Thanks for the reply. I'm out of contract with them so surely I won't have a fee?

I have to agree with all the negative BT comments - truly awful and makes you want to scream. Also, the newest home hub I had could not handle 5ghz properly and would constantly need rebooting. Back with Sky Fibre and hate to say, but am more than happy with it...Sky Q is another story though!

Very much appreciated although the continuing horror stories regarding BT Support are probably going to put me off as I am no techie but do use the net a lot.

No you still have to pay £30 if your not transferring to another provider.

You might also have to wait for the 30 days notice period to end before applying for this deal as I'm not sure you be able to apply for this deal whilst you have an active line.

BT Fiber at its best!!

I think I understand the question.
You don't need a MasterCard or Visa or even a Debit card for BT to credit the funds to. There's no credit scoring.
You are sent a Prepaid MasterCard in your name. Just like a loaded Gift card for Next or Nando's.
You can then spend it anywhere that accepts MasterCard. I think that even includes paying your phone bill with it.
Hope that helps.

can they waive the set up costs at all?

When does the "cancel as price hike unwanted" clause end??
Or is it different for everyone?

Just did a speed test and get 45mbs download and 10mbs upload....and I live on the edge of a village...
No issues from me...

Always make sure you claim the large quidco or TCB... quidco currently £120 or £140 if you take TV.
Cost me £10 as a one off cost for the tv box and thats it but it meant i got more quidco.
My package work out at £10 per month as I did a similar deal in September.

No it won't, only existing or taken out before January are affected.

As a bt infinity customer I can safely say it is AWFUL , would highly recommend virgin from previous experience( if you can get it in your area)

This is interesting as I have BT broadband which I called in to cancel 5 days ago due to the price rice, and I had signed up with another provider. Today BT called to offer me this deal plus BT Sport HD (basically my current package) for about £30 for the first 3 months and £35 thereafter, which is £20 less than they were charging me before.

No setup fees or pre-paid card though, but I'll probably stay with them, the service has been 7.5 out of 10, but my previous SKY broadband was a solid 9 out of 10

Rizza

​****

any way of checking when they contacted me as can't find the email I got :disappointed:

My Sky fibre contact is just coming to an end so this is perfect timing for me. I was with BT before Sky (so it's been more than 12 months) but I get promo emails from BT so my details are still on their system somewhere. If I sign up for this deal using the same account details/email address as before would this put the Mastercard reward at risk if they don't classify it as a "new" account?

oh, the 3 months I had with their not-so-technical support... wondering my Infinity 1 speed has gotten worse from 37Mbps to 24Mbps... and didn't move after the promised "upgrade" to 52Mbps...
A visit from their technician and weeks of logging calls and they tell me the speed is capped because of the number of subscribers in the area and that if the restriction is lifted, my router will keep dropping connection.... So I asked them lit because they cannot fulfill the contract terms in terms of the minimum guaranteed speed...and they tell me:"sure, you can do it...just bear in mind that you'll have the same problem with any other provider, because it's OpenReach's fault"...

Free market my ***

after using 200mb/sec i cant go back

Hot deal. Been on infinity for 2 years and no issues.

Available to existing customers?

i recently switched from sky to BT and got to say the signal is better with the hub its around the whole house. so far so good with BT. i just need to claim my mastercard from them and quidco still showing tracking.

Very good deal if TC/Quidco remains £100+. TC is £100 atm and it expires sometime tomorrow (probably 23:59pm): https://www.topcashback.co.uk/bt-total-broadband/

Also, BT seem to be the best for raising prices mid-contract, which is great for the average HUKD user. Assuming cashback is £100 and BT raise prices in 6 months, you will at this point have spent £60 + £29*6 = £234. So if you leave then, you will have been paid £66 to receive 6 months of reasonably good broadband. If prices don't rise and you stay the whole year, it would be an equivalent of £9 a month, which beats any current ADSL deal AFAIK.

I personally found BT customer service to be slightly better than average, but at this price I would happily put up with long hold times and the like.

​when you use a new email address a new landline magically appears

This is now live

Virgin Media - all the time!

I haven't had any issues with BT. Got my prepaid card and the cashback after 10~ weeks. Didn't have to chase them for it via topcashback.



Interestingly when I first got my connection I was getting steady 51mbps. I think it's been going ever so slowly down month on month.

Deal is live now. £60 + £29*12 - £200 - £120 TC = £7.33/m equivalent!

£120: https://www.topcashback.co.uk/bt-total-broadband/
Strangely Quidco don't have any price listed: http://www.quidco.com/bt-broadband/

Have never had an issue with BT Infinity.. great deal!

I just tried the link with free starter pack for the TV but I am getting charged 69.99 instead of 59.99. It says
Activation fee £60
Home Hub delivery charge £9.99

Am I doing something wrong?

Argghh, Sorry. I check latest deals with my mobile so i am missing some information from time to time. Thx for update.
Btw: Really good price.

£70 Quidco

So the dirty deed is done .. even though I hate BT's foreign call centres and swore never to return. Turns out my fibre speed test is now 57Mb/s - used to be over 70Mb - so no point staying with 80/20 on Plusnet and effectively paying twice the price over BT Infinity 1 with discount. That's half the price even though I'm going to pay hefty early termination charges with Plusnet(they've also begun servicing left-wing pressure groups who don't like freedom of the press - so they can get stuffed on that basis as well - yes I know they're part of the same group, doesn't mean they want to lose customers).

Let's hope I notice a difference in customer service now they've decided to increase UK CS staff. :confused:

Awesome deal.

Currently with Virgin and annoyed that they didn't notify me of the price increase at the start of the year, numerous problems with the fibre and a slow and outdated box so decided to sack them off and go with this offer and sky Q.

Taking into account TCB and rewards from joining I will be paying £18 a month for BT Infinity fibre and the Sky Q original bundle. Heat added!!

I have 3 months left with sky 9.50 month deal. if I sign up for this deal will sky only charge me the last couple of months I owe them for or will their be any extra charges for ending early?

Calling Virgib tomorrow!

Take the TV starter pack for a one off £10 payment and Quidco is £150 :smile:

Does this include line rental.?..I see no mention of it

I have recently applied for bt broadband but not paid anything yet. Openreach engineer coming on 30th. Can i change to this offer instead?

anyone else getting

We're sorry, but you can't get BT Infinity at the moment because of where you live. But here are some other great broadband deals you can definitely have.

Even tho she hasthe sky one.

BT Infinity is available in your area but due to a high demand there is currently no capacity left at your local cabinet. There will be a waiting period until we can activate the service.

Op - might be worth mentioning quidco/TCB for additional savings...

I got the BT deal in November (£141 TCB and £125 gift card) and I have to say it was smooth installation and reliable service. TCB didn't track but a claim was approved very quickly.

Top tips:

- Do not call BT during the order process as that may invalidate cashback
- If you need a phone line installing (normally up to £130 install) then these deals can provide a cheap way of getting an OpenReach line - which you can then move to someone else when BT jack their prices up.
- do not pay for line rental saver - at the moment BT and all other ISPs are playing the game of raising prices twice within 12 months, typically by 5% a time. You save ~10% by paying for line rental up front, but that locks you in if they implement a price rise as you cannot move without losing all remaining prepaid line rental saver. If you have not prepaid, if they raise your price within minimum contract you are free to break contract.
- diarise to claim the gift card at exactly the right time, BT won't remind you.
- any leftover spend on the gift card, you can "top up" your balance at Amazon by the exact amount so your card is left with 0.00 balance. Any money you do not spend on the gift card belongs to BT!

My year contract is up this month with bt guessing only new customers get this deal?

Anyone got good retention deal from BT for existing customers after the price hike?? I got offered infinity 2 for £18,5 plus line rental on top. I know that Plusnet is doing better deals but are any good?

Would you get this or the MSE Sky deal? The sky deal works out cheaper i think but the speed of this deal make it a better buy?

Great deal, but BT suck.

No matter, just wait 4 months or so and you can leave them penalty free when the next swathe of price increases get announced to pay for the overpriced football!

Good deal until they hike prices up like they have just done to me. Broadband wise I've found BT to be faultless (I have this package at present but I'm moving due to price hike)

Hot for a new customer though.

the only issue with BT i have is i constantly get NAT issues on my PS4 with party chat, am starting to think its related to BT's side since i have done all port forward and tried in the DMZ etc.

anyones topcashback tracked showing as 120 but wondering as the deal says with reward card up to 125 not 200

Whats the upload speed on this package?

BT Infinity seems way more stable than Sky and other's FTTC products.

Word of warning with Quidco - they've started hiding the mastercard options if you click through.(generally only on BT Mobile, rather than broadband, but just check!)

this work?

£120 topcashback too

Do BT allow you to use your own Router/Modem?

Good work, been looking into leaving Virgin for a while (75mb, free evening calls for a whopping £60 a month!! No movement on price when I spoke to them so time to leave)

Thanks but i don't see this on the website anywhere

I cancelled the bt I ordered last week and got this thanks OP. getting an extra £100. With TCB i should get £320 back in total :smiley:

For all those complaining about BT, what is better ?

Wouldn't worry too much about what the reward card bit says, it is primarily there to track the cashback and currently they are offering £120

well thats better than talktalk's lower fiber package at only 2Mbps :disappointed:

Hot. Just ordered as it has come at the right time due to my current TalkTalk deal expiring.

The front page has the offer of £200 prepay card, but there is no mention of it in my order summary or any of the 10 or so emails that BT has sent me since signing up an hour ago. Anyone know how to go about claiming the card?

I see there is a lot of commentary here about how bad BT is. I have been with BT, Talk Talk, Sky and Vigin over the years and have concluded they are all as bad as each other. I just switch every year to get the best deal. :smiley:

Cheers

my smarthub kept disconnecting at least once every hour, until i figured out that if you disable the 'smart ' functionality, split the wifi in two channels, and select your own wifi channels and now the connection rarely drops, if ever.

I had plusnet cash back rejected for this reason, owned by BT so I wouldn't be surprised if TCB/Quidco is rejected. Worth a try though.

Did that before I even connected anything to it - I use a Samsung S7 and Google Nexus 10 tablet and both were crippled on wireless connection, I was unable to sign in to most app services, there were issues with images and videos on social media refusing to load, Gmail syncing wouldn't work, and I couldn't even refresh the HUKD app! All services worked fine on 4G, other wireless networks, and once I replaced the Smart Hub with a Netgear D7000, so the only conclusion is that the Smart Hub was the problem. I wasn't the only one with that problem either as the Support Forum was full of similar complaints, with no solution other than replacing the hub. For their part, BT said this issue was down to "3rd party devices and apps" and refused to acknowledge an issue or that there were numerous other reports of the same problem. Anyone got too much hair and want to buy a Smart Hub? I've got two...

Thanks for this :smiley:

As far as TCB/Quidco and BT are concerned, are returning customers also counted as "new" customers. I can't see anything clarifying this.
Thanks.

I wouldn't go with BT if it was free. I now have a default on my credit file because this stupid company failed to cancel my services despite giving the 30 day notice TWICE!! They kept on billing me despite the fact I had moved to another provider and showed them proof of this. Then despite send g complaints to their head office they passed it to a credit ref agency who weren't interested in the explanation above. Absolute cowboys and fraudulent do yourself a favour and avoid at all costs

EX BT Customer. I now only have BT Sports and that is bad enough. The sales department are friendly and easy to contact. However, once on the books, it goes downhill. The customer service post sales is shocking, resolving any issue is an impossibility and they stick to a script and will not deviate to assist. I strongly recommend anyone thinking twice before using BT, speaking from experience.

I'm worried about the cashback. Placed an order yesterday with TV package, which tracked at £160. Cancelled few hours later as I saw this deal, and just placed a new order for broadband only, which should track at £120, but nothing happened.

The initial £160 still show as outstanding, I am worried that will obviously get declined, and then I will get nothing for the supposed £120 :disappointed:

Not only do I realise they own Plusnet - I put it in my post for the "hard of reading", like you -

I feel like my loyalty was rewarded thanks BT... when I joined the exact same package 1 year ago you gave me a £50 gift card. 12 months later and I switch to infinity 2 because of a cost increase to infinity 1 as promotion period had ended then under a month later you offer the same price I used to pay and a £200 gift card. Thanks so much... I feel valued.

EDIT: Great deal for new customers though :smiley: just prepare to get shafted and forgotten about 12 months down the line.

Just want to echo the positive experience with BT. Better router and wifi than the standard (not Q) Sky router. (N.B. Sky service, ignoring the router, was excellent). UK based sales and support were very helpful. No issues with Quidco cashback.

However, like others, the Indian support operatives were diabolically bad. To be fair to them, sometimes there was probably little they could do, however actively lying to your customers in order to try and placate them is not on.

Signed up for this very package in the 'Broadband Sale' on MONDAY - £29.49 PM and £100 G/C. Quidco was £120 CB.

NOW:

£28.99 PM, £200 G/C if you order this week AND £160 Quidco!!

If I cancel my order and start again, would I get the new Quidco bonus using the same e-mail address?

I Know BT will probably match the new deal without a problem, but I'll be **** losing out on that extra £40

Problem is if you want Infinity 2, you can't go for starter tv package, as it limits the bandwidth to 52mbps even with infinity 2. (you also have to pay £40 extra activation compared to the low activation price of Infinity 2 for the starter pack). Funnily enough, you can go for broadband only infinity2, and then add the starter pack for free, retaining your 76 Mbps, but then cashback sites won't track the broadband + tv deal.

If you are going for Infinity 2, best value would be either broadband only, which comes down to £20.8 pcm after cashback and g/c, or go for entertainment plus TV package, which turns out to be £26.3 pcm

been with bt for coming up to a year, yes their customer experience can be shoddy when dealing with the call centre in India so I tend to write an email to the CEO and before you know it, the executive team are assisting from the UK. I had an issue with poor wi fi and was informed BT are not responsible for the quality of WiFi in the home due to factors such as thick walls/interference outside of their control. So I sent the email, had already changed my router settings, opened a complaint and would not let them close it until I received their later smart hub. Prior to this they wanted me to sign up to an 18 month contract to qualify for the router. A little perseverance paid off, they posted me the new hub after 2 weeks and its so much better than the Hub5...

I'm moving into a new build in June, does anyone know the lead time for new line installs as I could buy this and then get it installed ready for my move in date.

Whenever I call BT I get put through the team in the UK? What number are you calling? (To everyone saying they get put through to India?)

I currently have a live complaint with bt that will be going to Ofcom if they don't refund my money they owe me. be careful if you join bt, the people on the phones are friendly but they just ignore your complaint. they also send you blanket letters that are irrelevant to your contract. charge line rental even when paid for upfront.

Do Sky Broadband charge a cancellation fee for leaving early in contract?

So what's the best thing for me to do.

I'm after sky for tv, as I can't stand the other services. But this seems like a great price with cash back and pre paid card.

Can I sign up for this to get the broadband installed and then sign up for sky separately for just tv?

I got BT in last week and only got a £100 reward,is there anyway I could get the other £100? so far so good with the service to be honest.

Wondered if anybody had done this previously: I live with my girlfriend but all our finances are separate. She's currently the account holder for our Infinity + landline and is out of contract. Could either of us sign up for this or only me? If it was only me and I put an order on tonight would she need to do anything to cease her service and/or account or would it just transfer to me on a 12 month contract? thanks.

The Plusnet is a rebranded BT HH5

thanks mate

I went with TCB as it states;
BT Reward card is not affiliated with TopCashBack and therefore does not affect cashback eligibility

I have one of the RT-AC66U too with my sky hub and just turned off the wifi on the sky router, is it not possible to do the same with the homehub ie just use as a router and turn off the wifi?

say if I take this deal, and 12 months down the line I switch back to Virgin, would I have to pay the £30 line cessation charge again? Thanks.

Am gutted because 16 days ago I upgradeded with BT from standard to Infinity1 £31 per month plus £59 startup for 18 months with no bonus. Is there anything I can do or am I stuck now?

what is the lead time for installation? can you order it now and wait a few weeks? i ask as i havent moved into my house yet but wont want to miss this deal. im hoping to be in by the end of the month at the latest

many thanks!

Been with a few ISPs and BT is still one of the best for me. Not always cheapest but I've always had consistent internet and multiple locations. IF things go wrong then customer services can be a bit useless but the actually internet quality is good.

Or you can use an equivalent all-in-one hub like the Netgear D7000 or DrayTek Vigor range - most modern modem router firmwares have the correct setup parameters for BT built into the firmware menus.

Cool, I shall get onto Sky tonight and see what they can do for me before I ask for my MAC :sunglasses:

Can't imagine they'll be able to get anywhere close to this though! Questions; those using TCB, did everything go through okay, eg. did it track?

Also, does this mean I'll finally be able to leech off of other BT customers wifi hotspots that I always see out but don't want to pay for?

Heat OP!

Just rang Sky about me existing deal. They have given me £100 credit on my account and reduced my Sky Fibre Unlimited to £25 a month.... so i'm staying with SKY. I know it's not quite as good as BT's deal, but I've heard so many bad reports about BT and my sky internet runs just fine

How do you navigate to this through topcashback/quidco? When I go on the site it has another deal/price. Says £29.99 and it's not the same as when clicking through the Get Deal link.

How do you use the pre paid card, to pay the monthly bill ?

Thank you :]

​i did have a email over a month ago about prices going up and had 30 days to cancel which has now passed so I think I missed chance to get out early? or is their another another increase coming?

hopefully if I can't get out early I'll try get latest possible date for BT install so should only own sky a couple months so be about £20


one more question is that I had quidco cash back about 2 years ago for BT so will I get cash back again? or will I need need quidco account

Great deal and really good value.
Just changed from BT, broadband service fine but customer service is worse than useless.

I went all the way to checkout yes, didn't proceed as just activated the Sky £64 deal.

Anytime calls is stating £8.99 per month not £8.50. Is this a typo in the post?

It is vital for the current telephone number to be transferred over. Currently my parents are with plusnet and out of contract. Is this automatically done or does it have to be specified somewhere during the order process?

Are those getting TCB doing so via going direct to the BT website where the offer is £29.99 with the £200 mastercard and without the £50 cashback?

The deal link & the one on MSE to the cable.co.uk offer will be affiliated which I assume will deny TCB/Quidco cashback being given.

Thanks.

Go through the link on cable.co.uk and get an extra £50 cashback, so £250 in total!

Go through quidco and get just £200 but potentially more cashback, maybe, in some situations.

To get the Infinity,calls & Tv does it have to be a specific tv package or can i go for the £0 per month one ??

INCORRECT. Ofcom must record ALL complaints against its licence holders as per under the Communications Act - they usually send it off for you too, Sharon the new Chief has overturned the old Chief Exec's policy of non compliance with the legislation which distorted the monitoring process by only recording complaints took by consumers to one of the authorised Alternative Dispute Regulation companies.

Call Ofcom register complaint, get Ofcom reference number (they will usually send it off to the telco), if no contact start the telcos Complaints Code of Conduct with your telco quoting the Ofcom ref no they will already have in their system, they know its recorded and they usually act:

https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/telecoms-competition-regulation/general-authorisation-regime/customer-code-practice


If people want to use the old draconian system and not record a complaint against their telco they are still free to do so. If Ofcom find your complaint valid and record it then ADR have to take that into account other than just the telco 'paying them' for the ADR, a ADR when Ofcom have recorded or recorded and sent a complaint to the telco on your behalf as part of a ADR complaint will be much more progressive - Ofcom will not record/take malicious complaints against a telco where it feels the consumer is to blame. Also when Ofcom send a complaint/lodge a reference number you find that the 8 week deadlock period/letter is easier to get out of the telco by contacting Ofcom stating they are refusing to issue - a Ofcom requirement, you can proceed to ADR quicker.

Just realised that the same deal now offers an additional £40 cashback. So works out at 1£13.98 PCM (£28.99*12+£59.99-£240/12) - Cracking deal! Not too sure about their service though, as a few people on here have not been happy previously :confused:

Thinking of cancelling my contract (which needs renewing anyway) and getting my sis to join using this deal. I wonder whether there will be a period where we will be without broadband. I suppose I'll have to call them and cancel, and do this online?

is it 28.99 or 29.99.........showing 29.99 on the website

Stupid question incoming. Are these prices inclusive of line rental?

That's deliberate and poor show from BT

thanks for your reply. Looks like if we go via hotukdeals then it shows 28.99 otherwise if you go direct via bt.com then it shows 29.99

It depends if the Hub you have has Modem Mode, if it doesn't then all the routing will still be done by the Hub and your Router will effectively be an Access Point.

If there is an option for Modem Mode the Hub will act as a modem and all routing will go through your separate router.

The BT home hub doesn't have Modem mode which is why I got a separate Openreach Modem.

The Home hub is fine for signal but its actual routing capability, particularly for online gaming is absolutely dire...

I hope this makes sense?

That is what I am seeing too. I also pointed it out in my earlier comment. Glad I am not the only one.

So it looks like either taking the link offer with the £200 Mastercard and £50 cashback; or go to the website direct via TCB/Quidco for £200 Mastercard and potentially whatever cashback rate those two offer. Assuming it is given in the future.

I see everyone is milking more money from people charging these silly installation fees now.

If you are coming from another fftc product I do not see why there should be installation fee this basiclly is making you pay for the router just like mobile phone operaters making people pay full cost of a new phone so really they are giving you nothing for free this is what ofcom should be stopping things like this.

So how can we get the £28.99 with topcashback/quidco? This is confusing, the £29.99 deal looks to be a similar package but im not sure its the same.

MAC? they were gone years ago, a transfer is a new provider order led.

I'm sure how this answer differs to mine? The word 'Hub' is basically a marketing gimmick by ISPs, it's just a VDSL Modem Router at the end of the day...

Try a Q hub or alternative router...I found the basic Sky Hub poor, its cheap tat from China, a cheap rip off iPhone equivalent.

I don't think you can as the MSE link or this link from hukd with be affiliated. The offer stems from the cable.co.uk offer.

Either:

Taking the deal for £200 Mastercard and £50 cashback @ £28.99 per month

or

Go via TCB/Quidco for £29.99 with the £200 Mastercard but no guarantee if any cashback will be paid out by either of them.

Unless I am wrong and someone can correct me.

Red hot deal, great price.

I signed up last July for the Infinity 1 with Total Entertainment TV package. That worked out at £42 per month but I also received a £100 gift card and £150 cashback from Quidco. The transfer (from PlusNet) went smoothly for me but my father-in-law who signed up at the same time had horrific problems – BT inexplicably cancelled his order and then couldn't reinstate it for over three weeks. He was without phone, Internet or a TV package for all of that time (he had transferred from Sky).

It's a case of buyer beware with any company, but I find BT to be maddening when something goes wrong. I cannot fault the actual connection – I consistently get around 62 MB per second which is the fastest I can get in my area. The BT TV offering with YouView box is also pretty good and a decent alternative to Sky. When you have a problem though, their customer service is atrocious. I had a few issues recently with my Home Hub failing and they were completely incompetent at resolving the issue. They even claimed to have sent me a new one which was a complete lie. Be warned – other than the order cancellation department, their call centres are all based in India and while there are obviously some good operatives, many are simply reading from a script and struggle to solve your problem.

TL;DR: BT's Internet and TV service is solid and this is a great price. However, when things go wrong they can be woefully bad at fixing your problem.

Calls route to the next available advisor whether UK based or not. However, they are in a transition period of bringing back the work, and currently approx. 90% of all calls are now answered in the UK.

The £200 is still also available but there is an 'additional' £40 on top!

Ensure you do this on TCB if going via them:

You must register your BACS bank transfer details with TopCashback before clicking through to BT in order to be eligible for cashback.

Cashback may only be paid via BACS.

Nope, I get the £28.99 offer with £200 mastercard when I go through Quidco. It's the 2nd deal down the page.
The one at the top for £29.99 is no good anyway as it only 25GB per month. The 2nd one down is Unlimited Infinity 1 at £28.99.

@ Panda_1987 "but you wil be transferred to India for billing problems/ technical enquiries" You omitted to say BT COMPLAINTS - are India based script readers & not a resolution team of any kind in dealing with complaints.

Wasnt for me at 2am


EDIT:

UPDATE 12.53PM 15th March
Quidco NOW £160 Infinity, calls & TV (this £28.99 package for Infinity 1 has weekend calls included so qualifies for £160)

So the £10 one off Starter BT TV box is still going


Quidco are showing the upto £220 cashback AND the £200 BT Reward Card on their BT page now

http://www.quidco.com/bt-broadband/

Just left after 12 months (discounted); no problems at all; even the final bill was correct. Just lucky I guess.

I'm on Vodafone as well and have a few months to go! Their broadband is horrendous, I can't even rely on them to work from home some days!

They may well now answer 90% of the calls in the UK but they are very rarely able to resolve your problem. In my experience over the last two weeks, my call has had to be transferred to India every time to close the support issue.

I also had an issue where the BT Sport Ultra HD 4K channel wouldn't work on anything other than their Home Hub. I originally had a generic OpenReach modem left over from PlusNet hooked up to my own router and everything worked other than that one channel. The installer seemed to think there might be something happening at the hardware level restricting access to anything other than BT's own equipment. Don't know if anybody else has had this problem, but it's put me off buying another alternative router.

Thanks for the help, tried through Quidco and it shows as £28.99 (same as when clicking Get Deal on this site).

As people have said, it seems worth it to get the TV (free monthly package) for £10 activation, in order to get an increased Quidco payout. (obviously assuming it all tracks correctly).

Would be rude not to. Coming to the end of Sky 12 mo contract so this was a no brainer given the TCB and pre-pay card.

Thanks OP!

Will they charge a separate phone line rental or are all providers now giving this away for free?? To be honest, I have a landline but I don't even know the number - never used it in three years!!

Ok just contacted quidco and yes you can get the cashback and the giftcard :smiley:

Thanks. I swore I'd never do BT again but I'm the same way you'll swear you'll never fly Ryanair again, if the price is right...! Ordered and got £150 TopCashback and free BT TV, Sport, AMC and HD. Average total around £6pm. Bargain. Thanks

Yep, I'm betting 'ATTRITION' is their motto, printed in big letters on their wall!

I've just called up regarding my Infinity 1 broadband. It's technically 'faulty' as the connection speed is maxing out at 40Mbps (actual 38Mbps in speedtests) and BT rating / promise for my line is above this. When I say faulty - that's actually BT's view (so, yay, positive) - not mine - but want to get this tested / sorted - so I can also hopefully get my profile then adjusted to lower my ping a touch (again, not bad, but feel this can be massaged down, as Sky did, with a gaming profile, that maybe drops max bandwidth a touch). This will likely require an (free) engineer visit - which I'm fine with - but a touch worried about the fact that BT have a bit of a history for trying to charge these (a bit of a negative with BT) - so making sure I've gone through all the testing steps I can.

Anyway, gone through all the testing steps on the phone. Rather than then booking an engineer, at this stage BT will 'monitor' for 48 hours, then give a callback. I do understand that they're probably doing this in the hope that the issue 'naturally' resolves itself, although their tests from my call two months ago should show no change (I've been busy / lax and left this a little while). But, well, got to follow steps rigidly!

Since I've never received any promised callback from BT, so this will be a first! ;-)

Hot price if you don't mind buffering at tea time onwards

Ah okay, thanks. I haven't visited the BT website yet via Quidco or TCB. I just went to BT.com and it definitely states £29.99 for the Unlimited Infinity 1 going that route in a table here.

Good to know the Quidco route is showing £28.99 per month. Hopefully TCB is too.

Just give your notice and let them come to you with a better deal.

Vodafone and TalkTalk are also knows as the other god awful ISPs. Try PlusNet they seem okay enough for the price you pay for it (cheaper than BT as well, even they are actually owned by BT). The other ISP that is really good if you are a technically savvy user (although a little pricier, but completely **** free are Andrews & Arnold)

I've never had a problem with BT and I'm not convinced they are as bad as some people seem to think. Most of the people I work with are with BT and happy with the service. Those with Virgin seem to have far more complaints. I can easily believe that BT struggles to cope with anything unusual, new/cutting-edge or non-standard, but I suspect that's going to be the case with most ISPs, and especially the large ones.

Quidco cashback page is very confusing - can anyone clarify exactly how much quidco cashback is available on the £28.99 deal (with £200 mastercard)

The Vodafone router is pants, most ISP routers are.

£160, Infinity, calls (includes the weekend calls on this £28.99 deal) & TV, £100 without the one off £10 BT TV Starter box (with no monthly TV fees)

Been with BT since around August on Infinity 1, had the quidco cashback deal plus £125 prepaid card. No issues other than my Sony 4k tv having a few connectivity issues to the hub but then sorted itself out. 12 month contract as mentioned by another user and you can rake in the bonuses by flipping providers.

Jeez. Only a couple of days ago I agreed a £45 per month deal for infinity 2 and full BT Sports. This is less than half the price :disappointed:

I think the Topcashback for the £120 is a safer option.

In the quidco T&Cs it says "Cashback users are not eligible for rewards, vouchers or other incentives offered on the retailer site"

Topcashback T&Cs say "BT Reward card is not affiliated with TopCashback and therefore does not affect cashback eligibility" and the cash back clearly mentions the £200 gift card as well.

Im currently on bt broadband, only want it for bt sport though on sky.
When my contract expires can I join as a new customer in wifes name?

my talktalk contract ends june. £28 to end the contract. Do you think its still a good deal for me with the cancellation fee on top?

I've had BT cashback twice from quidco so far, now going for my 3rd lot in just over 18 months. also had 3 lots of rewards.

Quidco will have done many thousands of BT Reward Card broadband transactions - shouldn't there be at least a few stories of customers who didn't get their reward card? Either they are enforcing the T&Cs or they're not.

And if they decide to enforce them it will kill their reputation and business - and give it all to TopCashback.

EDIT:

Just checked my Quidco activity log from Sept 2015 when I last joined BT - £160 tracked/paid and I got my Sainsburys reward card ...

I had BT up until recently and I certainly can't complain. I was getting very fast speeds and no slowdowns which you can sometimes get during peak times. Very impressed. The only reason I moved away was due to them increasing the price. I am now with Virgin Media for TV, Broadband, Phone and Line Rental for £15/month all in and the services so far have been excellent. When the contract ends and goes up to full price I will probably move back to BT if a similar reward offer is available.

OK well I don't have access to my emails and apparently bt sent my email on 8th February so I missed my 30 Day get out clause.
woman practically laughed I am stuck in my deal for another 14 months....

sticking with sky £15pm. I could leave, think they're increasing the price a bit next month. cba with the hassle of swapping and hoping I get a £200 card. good for people looking for totally new contracts though

​ I've been with all of them. I agree sky. maybe talk talk or virgin. never plusnet or bt tho

True.

I've not done BT through TCB or Quidco before so just go by what they say to be safe :smiley:

I had a call from BT telling me there was a technical problem with my order and they will need to cancel and reorder it for me in 48 hours...

Sounds a bit odd - Possibly invalidate my TCB now?

Can someone confirm if you can choose your install date with BT? Currently with PlusNet Fibre but got another 5 weeks to go until contract is up, so ideally want to switch to BT as close to that date as possible without having to pay early termination fees with PlusNet.

My card never came through and I've chased. Quidco worked though, did last year when it was 120 mastercard.

Thanks PKRichie, very helpful.

ive clicked the £160 link through quidco. So its the starter pack which is £0 a month but you pay an activation fee of £10 and thats it?

Anyone know when you're supposed to receive the mastercard? I signed up in Jan to a much worst deal ( >:disappointed: ) but still there's still no sign of the card

Because you don't need an Openreach router if you have an all-in-one modem router.

EDIT: Sorry, misread your "or" as an "and" for some reason - right you were.

In my experience, BT are very helpful before you sign the contract but can not be completely trusted to pay the incentive once they have signed you up.

My advice would be ensure you add a reminder to chase up the reward to your calendar, in case the mastercard never arrives.

My experience of BT customer service is that it is significantly worse than Sky and probably worse than Talk Talk: factor this in.

Terrible, crooked outfit that have held back the internet for decades. Still doing it now. As trustworthy as a Hammond budget.
Like Sky, you're paying the extortionate prices to pay footballer's wages.
And the openreach thing with various British governments is just pathetic.

You have to claim it manually, go to http://www.bt.com/claimmyreward and follow the prompts.

Im with talktalk until june. If i get this and opt for the 6 weeks activation do i just let BT carry on and not notify talktalk? Is it like switching energy suppliers where they do all the switching and cancelling?

Just signed up and received the confirmation email. But no mention of £200.00 reward? Is this normal or shall I contact their useless CS?

Will never ever go with BT again, lying cheating sales team. Useless customer service and I am a £100 a month business user. Stone cold

Yes, always let the new provider do the work, you'll go a few minutes without internet and phone on the day, it's due to the equipment being changed at the exchange, as it's being transferred and not ceased, no £31 charge :smiley:

how come so many bad reviews yet its hot? - i was with them and moved house they mixed my details up so badly that I had to cancel and restart with - guess what I never did hello sky , the other thing I noticed re; BT everytime India rang to ask if my broadband was working ok it would stop working?? - got to the stage whenever I saw them ringing me I used to ignore - the sooner its split the better cold from me

On BT TV, does the entertainment plus package include the sports?
when I look at what channels are included it does shoe the sports channels; but when I go through the ordering screens it asks me if I want to add BT sports (free for the first 3 months)...

Zen, Hyperoptic, UNO... even Sky and Virgin, with their faults.

once you recive your mastercard and potential cashback. can you pay the bill upfront with it or do you have to manually pay each month with the card? or even have it sat in your savings and transferring each month to pay it?

Switched to BT fibre before Xmas. Getting 52 mbs. No drops. No issues. Correct billing. Heat from me...

BT are horrendous - disgusting company ripping everyone off.

The Quidco BT page says upto £220 BC & £200 reward, read back I already posted this and the link :smiley:

I signed up at the end of Jan, but on spotting this, used online chat to get a link and i was given a £80 reward card. Bonus, money for nothing as Quidco came through and we are very happy with our internet connection and telephone line.

Whats available to you, can you get cable as well, are you out of contract?

I'm confused, are we eligible for both Topcashback of £120 + £200 prepaid Mastercard from BT?

Or is it just one of them which you are entitled to? The Topcashback website seems to imply you'll get both but I can't tell for sure.

ok when I look at the included channels on Entertainment plus I see sports as included, but you are saying I don't get it unless I pay the additional?

I had BT at a different property until May last year, then transferred to Sky. I moved house in January. Having been stung before, I'd just like to know whether BT will consider me a "New" customer if I've had an account with them previously?

Worst company I've ever had to deal with in the UK. When their product works, it's all good. However, if you have any issue at all, you're in for a nightmare journey!

It's included but it's also an addon, like the AMC content.
From August 1st you'll be charged an additonal £3.50 per month for the BT Sport addon or you can remove it, leaving you with the premium channels like Discovery, MTV etc.

Just coming to the end of my Plusnet. The best plusnet could offer was fibre unlimited @ £25 for 18 months. Assuming the cashback and prepaid mastercard works, the BT deal will cost me £70 total for the entire 12 months. No problem choosing a changeover date in the future to match the end of my plusnet contract.

BT COMPLAINTS UPDATE

BT complaint logged yesterday with Ofcom, a nice woman at BT Chief Executive office calls today & assures myself leaving with the 30 days notice of April 2nd price charges will cost nothing (India continued to dispute) and any billing error on billing date should be brought to her attention by calling her direct number as the final bill may have charges not shown and only the credits given are showing, she has noted the 30 days notice and have until 14 April to transfer out.

As I said, ALL telco complaints for monitoring reasons should NOW go through Ofcom who send it on and not through the old mandatory Complaints Code Of Conduct/8 weeks Alternative Dispute Resolution.

(Will cross post on Sky £64 deal)

Handy info for all the new BT customers in this thread who after dealing with India agents or India complaints call centre once & get no help can go straight to Ofcom then have the CEO complaints dept ACTUALLY help you! :wink:

:smiley:

Vodafones routers have a problem when dealing with a lot of devices/increased strain where the 2.4GHz chip burns out and the software prevents it from working properly as a safety measure. Had 6 routers because of it and was eventually allowed to leave. Service was great but just not under high demand.

Spent 4.5 hours on phone with BT trying to resolve a business line fault. Never again!

If you want Infinity2, you cannot go for Starter TV for bigger cashback, as they would restrict infinity2 bandwidth to 52 Mbps (You also have to pay £40 extra activation). Funnily enough, you can go for Infinity2 only, and then add starter TV for free, but then extra cashback would not track.

So if you are after Infinity2 for 80/20, best deal is just to go for broadband only and through TCB, which comes down to £20 pcm, or the Entertainment Plus if you are after the TV, which has £30 extra cashback, so in total £26 pcm.

BT ARE A NIGHTMARE... THEY COULDN'T TRANSFER MY NUMBER, TOOK OVER £600 FROM MY ACCOUNT AND I AM STILL WAITING FOR MY MONEY BACK AND CALLS BACK FROM THEM WHICH HAS BEEN ONGOING FOR 4 MONTHS NOW, AND THE FUNNY THING IS I HAVE NO SERVICE FROM BT! THEY CANCELLED MY SERVICE BEFORE IT WAS EVEN CONNECTED WITHOUT ME KNOWING, BECAUSE THEY COULDN'T TRANSFER MY EXISTING NUMBER!! ALL OF THE AGENTS DISAGREE WITH EACH OTHER, ONE SAYS ONE THING, ONE CONTRADICTS WHAT THE OTHER ONE SAYS, THE THIRD COMES OUT WITH SOMETHING NEW, ITS HONESTLY A BLOODY CIRCUS WITH BT! RANT OVER, IF BT PAID ME FOR THEIR SERVICE I WOULDN'T TOUCH IT WITH A BARGE POLE, NOT WORTH THE AGRO AND STRESS FROM THESE CLOWNS!!! GO TO SOMEONE ELSE, HONESTLY DONT BE LURED BY THEIR CRAP!!

As a flip on this comment.

Used to be with virgin and their broadband was second to none. Upto 100mbs and I used to average about 95 connected.

Moved to sky and nothing but hassle. In the last three days alone it has been down for over 7 hours - always at peak periods. I've had an engineer out and no fix for the crappy speeds. When you call, although pleasant, it's always your fault - like I built the house and/or phone line. I took a TV package which failed to record probably 30% of the shows and we never managed to get all channels promised probably 15% short. Good luck calling sky to cancel - had to go through online chat. I wouldn't recommend them whatsoever.

I switched as I moved and virgin wasn't available where I moved to. I am considering moving again because my only choices are BT and sky and expecting both to be terrible.

Everyone will have their own horror story for a provider. For me - sky have been the worst - virgin the best - BT (years ago) were ok.

Cheers OP, reminded me to claim my prepay reward.

Very tempted by this, at the moment i am paying about £45 a month for virgin

how do you go about doing that? is there options online to pay a chunk? i understand it will be possibly 1-3 months before you get the card and cashback so youll pay the £29 for those months

Thanks for replying! So I suppose we'll order under her name and then click that she doesn't have a BT landline (cos it's under my name)? Sorry for all the questions- I haven't done this before and you seem to know!

Contact them and speak with the department you want to complain about, so if it's billing speak with a billing advisor and raise a complaint, if it's sales raise it with a sales rep.

Yup, its a £10 activation fee of the Mini You View box with £0 Starter - taking install/activation to £69.99 ontop of the BT Home Hub/Broadband activation £59.99 charges

The BT order system should offer to take over the current line at the property and do you want to keep the current number by transferring this to.

If you have contacted your telco provider once and no resolution or useful help, proceed direct to http://www.ofcom.org.uk do & then call them to register complaint


Direct link to Ofcom page with contact telephone numbers https://www.ofcom.org.uk/about-ofcom/contact-us

if i cancel the current connection thats under someone elses name in the home.. can i get this as a new customer at the same property?

A mobile phone.

This router beams out a public passcode so that people passing by you house can get online. It is not your personal wifi network but it uses you wifi bandwidth and your electricity. BT charge them via a temp account. Try logging on to your router without a password on wifi. This also blasts wifi out at a street level, 2 or 3 people on the street with similar BT routers and you run out of wifi channels quickly, the result, EVERYONE gets slow wifi... turn it off on the wifi BIOS or don't touch these routers/BT. I dropped them like a stone.

Use this link to complain about BT.

https://bt.custhelp.com/app/contact_email/c/5642,5681

The personal wi-fi has it's own bandwidth allowance and does not count towards any usage cap you might have.
It uses electricity because you have the hub turned on, switch the hub off and no electricity used :man:

Hi, anyone knows, I cancelled my bt (normal broadband+tv) with a cancellation date of 30th of March. I tried to sign up as a new customer, but it cam up with an error message. Do I have to wait till everything is cancelled that I can order new? THX

BT will credit up to £300 to your account for you to change over. Not sure if new customers only, but I had a chat with an online advisor and he confirmed that much to me.

Scuse me not trawling through 300 comments but is the credit applied for afterwards?

It uses 1 MBPS of your connection bandwidth so if your speed is slow switch it off by opting out the 'public access' from your BT Home Hub of "BT Wifi" here https://www.bt.com/wifi/secure/statuscheck.do

New Customers only....

If you're a returning BT customer who has an old account number though, won't that screw with the "new customer" deal?
It's not really made clear anywhere.

just signed up for install 27th April quidco has tracked £160 hope all goes to plan with reward card

Okay so i just called up virgin and told them i want to cancel because i feel like im paying too much, which was all fine and they cancelled it for me (didnt even try and offer me a better deal) But i forgot to ask what happens to the tv box and virgin hub. Does anyone know?

Date Retailer Amount Earnings Status
15 Mar 17 BT Broadband £1.00 £100.00 Tracked

So how much have i earned? £1 or £100?

i took this kind of deal in december got my m £40 ms card and £100 on a master card but then they put the price up so as soon as its up im off to someone diffrent

Actually, it's not exactly 'High Level Complaints' - it's just another call centre team dressed up to look a bit different. So many people have now latched on to the fact that the only way to get any sense out of BT is to complain to the CEO that all these complaints are just routed to this team. They're usually helpful, but they only provide the sort of service you should expect as standard - without having to go through the CEO.

Which is why I said new account, forget about the old account, don't login with the old account, create a new account.

I've been advised by Virgin Retentions that BT don't provide a fibre cable from the main switch to the house, only copper ,so the speed will be not be as promised (30% less than advertised)...Is this true?

Virgin haven't really been playing ball and they won't budge.

Also, has anyone successfully managed to get CB from TCB for this too?

In bt account you can pay using a mastercard and I did that. you have to register the mastercard first and then do what you would with a visa/mastercard etc.

DAMN Forgot to add tv anyway i can do this now and have it tracked?

Hi , thanks for your message, yep they have taken cancellation fees on several occasions, and the person I spoke to said "something has gone wrong on your account and someone has done something they shouldn't have". Im honestly hoping they sort this out before i have to contact Ofcom, i have been very proactive in this but looks like I have to take it up another notch!

Well she said she was calling from CEO Office, defo a Londoner? but with posh'er than normal English twang and yes they do provide care unlike most BT onshore & offshore call centres. Regardless, it is better to go via Ofcom as it monitors by recording complaints (and fines for failures) and it is always helpful at ADR to state Ofcom logged the complaint, even sent it and THEY (telco) refused to deal with it or sort it out to a acceptable level - it is poor show not to deal with Ofcom complaints as Ofcom authorise the very ADR companies you will be using having to go that route.

No call and cancel order, then restart order via Quidco/TCB again.

4 months is a joke, proactive or not you have let them take the mickey out you, call the bank and then call Ofcom THIS WEEK! Thurs & Fri left, that's two day and two calls to get your cash back & ask BT for compensation for unauthorised withdrawals and denying you use of YOUR money as part of logging your complaint with Ofcom. Be a player or be played! :smiley:

so I'm getting bt on April 27th my sky broadband 12 month contract is till June will I have to contact sky or will they just charge me what I owe them from April to June? (not to bothered if got pay 2 months as it only be £20 odd)

just confused as keep reading I can end contract early when charges go up in April

Log out old account, create new order this automatically creates new account number.

Okay, so say I go for the packages as linked here, can you still 'technically' go through TCB/Quidco, get the £50 from broadbandbenefits AND also get a £200 MasterCard?

Thanks.

Yes sir! I will definitely be doing so, it has honestly been an ongoing saga and I'm forking fed up

​thanks. so this won't effect the transfer to BT along as I give sky notice within the 30 days notice.

Great price - and only 12m contract. Ordered

​what u mean cancel over the web?

Remember that's your holiday paid for as soon as the bank refunds you, yum...HOLIDAYS :wink: You might even get FED up the proper way going ALL INCLUSIVE :laughing::laughing::smiley:

Nope, if the transfer happens before 'penalty free' disconnection date of 30 days, at a push do it the last date of March if you can then the 30 days runs past BT 27/6 transfer date, but always before the 1st April date of Sky call price charges or you have accepted the new charges.

In the end, daughter went for the 17mb as infinity is full, she got £150 g.c and £140 on tcb :smiley: still works out free for 12 months!

Careful with that advice, each customer can leave without charge only if they put the notice to leave in within the 30 days of being notified of the price rise, if mmattys30 was notified in January then that window is closed and termination charges will apply.

Well via phone, but Live Chat may work and you can request a copy of the conversation cancelling, then reorder with afterwards on BT online via quidco of course :smiley:

Avoid paying for line rental upfront because you'll be unable to leave early when BT decide's to increase the package price mid-contract.

just had text from sky saying " I'm switching to BT on 24/4 as you're in contract sky early cancellation charges will apply to discuss call"

will these just be the line rental charges or will they add anything else ?

will I still be able to give them 30 day notice when charges go up

what should I do lol

Incorrect, a notice of charge changes has to be a minimum of 30 days notice, it can be in advance of thirty days, but you legally can only leave within 30 days before the change of charges date or they let you leave earlier as per the notice in Jan/Feb.
BT have deliberately done this to confuse people (they may forget months down the line to give notice 30 days upto April 2nd), BT gave loads of notice but actually the 30 day period can be notification or the 30 days before April the 2nd unless explicit in the notice.

BT would not let others leave before the 30 day lead up to April 2nd - I know I handle a few lines for people and today they took the 30 days notice valid until 14th April but would not accept it in Jan/Feb when the email came.

Its designed to confuse, even staff are perplexed by it. BT left themselves wide open to both 30 days notice trying to be smart assed people would forget by early March to put in the 30 days, or 30 days from notification. Notification date in Jan/Feb or first week of March are both acceptable 30 day periods.

Source please.

"Is my Line Rental Saver payment refundable?

No, unless you change your mind about wanting Line Rental Saver within 14 calendar days of paying. Or in exceptional circumstances such as a bereavement, or if you switch to BT Basic, Home Phone Saver or Line Rental Plus."

http://bt.custhelp.com/app/answers/detail/a_id/13962/~/bt-line-rental-saver-discount
http://www.productsandservices.bt.com/products/lib/pdf/BT_PhoneTariff_Residential.pdf

Can assure you the link i gave is correct and works, its deeper in to the complaints section link you gave, just saves going through all the options. If you press the wrong option in their complaints section it sends you back to the start, deliberate i'm sure, the link I gave just saves you the trouble.

​The curret connection is with BT under another persons name who now doesnt live here?
id like to keep the same number...?

It is best to follow the complaints links though, nowhere does that page say it is a official complaints page just a 'contact us' page - which does not adhere to Ofcom regulation on Complaints Code of Conduct - on or two CLEAR clicks from a telcos homepage or contact us or complaints page. BT fail on EVERY count below hiding it and not making clear of it when navigated to the 'contact us' page you linked.

A CP must have complaints handling procedures that: 1) Are transparent

2) Are accessible: a) The Customer Complaints Code must be well publicised and readily available, including: i) being easily accessible on a webpage, with either:
1. a weblink to the Customer Complaints Code being clearly visible on a CP’s primary webpage for existing customers (i.e. ‘1 click’ access); or 2. a weblink to the Customer Complaints Code being clearly visible on a ‘how to complain’ or ‘contact us’ page, which is directly accessible from a primary webpage for existing customers (i.e. ‘2 click’ access).

https://www.ofcom.org.uk/__data/assets/pdf_file/0035/859http://www.hotukdeals.com/deals/sky-broadband-incl-lr-64-new-customers-12-months-discount-mse-2627182?p=3019983867/complaints-handling-code.pdf

No doubt there are further breaches in the PDF, this is Bigboys Toy afterall!

Is this portable as planning a house move in next couple of months??x

Do the order and select take over existing line & keep number then, its quite easy.

CORRECT

I'm not going to keep going back and forth but you're incorrect, you have 30 days from being notified of the price rise to get in touch to leave or cancel, if you choose to cancel they'll put the 30 days notice in to end the service without penalty.
If you choose to change provider, you will have 30 days from that point of contact to leave, if you leave after then, the termination charges apply.

To quote BT direct from my notification it tells you the same :

So I went through with this offer, but no where after the first page did they mention the £200 gift card again, not on the order confirmation, nor any of the emails I've received. How can I make sure I get the card? If they don't give me one, I don't know how I'd even prove that was the offer I signed up for.

I got offered infinity 2 for £18,5 plus line rental on top. Do you think thats good??

I get what you are saying, was just trying to help people get to a link that doesn't send you round in circles, one thing BT are very good at!!

Make a Complaint>something else>other>i still want to complain

http://bt.custhelp.com/app/complaints/queue_id/462
email us
https://bt.custhelp.com/app/contact_email/c/5642,5681

I tried it.
The system detects from the landline number that you are an existing BT customer and it a message appears " This deal is not available"
Any smart ideas to get around this problem?

Thank you

Thank you! :] Shows I'm eligible for the £200 card once my service starts. Just thought it was odd they don't include that in the emails seeing as though it's the main reason I went for the deal.

​thanks for help I did have a email 6 weeks ago about charge changes and need give 30 days notice from the email which has now passed

I hope I can still do what you said above

Incorrect they must give you a minimum 30 days notice of date of charge changes, you enter the 30 day period at the charges change date - 30 days before or the 30 days from notification, both are 30 day periods, one more detriment to consumer than the other. I have cancelled Sky & BT this year both PENALTY FREE - 30 days before or during 30 days (in my case) leading up to the the change of charges actual date, not the notification 30 days given months before the actual charges increase date. Holding off on both until the 30 day period BEFORE the date of charges change I have managed to move both lines penalty free to Sky £64 deal as no offers of great substance were about.

I also having got no notice from Sky UNTIL after my 30 day period was entered but had given the notice before the 30 days period from info on here & I finding the T&C changes on Sky.com. I have served notice on both counts, 30 days before 'personal' notification, after and any period 30 days before and during the 1st & 2nd of April dates with both Sky & BT.

ALL have no charges, Sky refund of £75 as was in credit, BT no charges moving another line to Sky £64, the Sky ceased line was also reactivated with 30 days on Sky £64.

Upto 30 days from 'notification' date, or the actual detrimental date - the date charges rise, obviously to stay inline with 30 day notice termination is a big job with large number of millions of customers so the notifications have now started rolling out months in advance which means 30 days terms not one 30 day term - 30 day notification or actual 30 detrimental date, either works.

I tried the way you suggested. Still does not work, got the following message
"Because you're already a BT broadband customer, the package you selected isn't available."

Takes about a month after your start date to get the card.

​so I can't get the BT deal now ?

Communications are never even good at their own field of *cough* expertise! Go figure!! :laughing:

I've ordered but I'm in a longer contract than I thought I was with Virgin. BT say they will pay up to £300 cancellation charges (Virgin want to charge me £217). Might be worth speaking to them if anyone else is in contract.

Still undecided as BT estimate my speed will only be 19-24meg while I get a solid 50 with Virgin for £24/month

How come you can no longer pay for line rental up front? There used to be a line rental saver option which worked out at £17.49 a month instead of £18.99??

Yes you can, the 30 days of detriment for some Sky customers were Line Rental & Broadband charge rising March 1st, for everyone on Sky there is another 30 day period upto the date of call charge changes on April 1st. Sky informed notice of both in advance (not for me) of the legal 30 days notification period - but the detriment (even if you accepted LR & broadband increases) period for both changes is different due to the charges chan ging on different days/months. The notification or detrimental both have 30 days to quit FREE.

Sky 1st March & 1st April change of T&C AND charges:
http://www.sky.com/shop/terms-conditions/talk/code-of-practice/tariff-guide

Sky Talk Tariff Guide
 
The Sky Talk Tariff Guide lets you find the rates for all call destinations quickly and easily and outlines certain features of the service. If you have a query or require more information, call 03442 410 499.
 
Current Sky Talk packages

Sky Pay As You Talk, Sky Talk Evenings & Weekends Extra, Sky Talk Anytime Extra and Sky Talk International Extra:
 
Tariff Guide from 1 March 2017 (Adobe PDF)
 
Use the Specialised Numbers Guides in conjunction with the Tariff Guide to find the cost of a particular call to any specialised phone numbers.
 
To continue to give you the best service possible, sometimes we need to make updates to our call charges.
 
To find out the cost of a call made before the current tariff guide came into effect, use our archive of past tariff guides.
 
Remember, you can view your monthly statement whenever you want at http://www.sky.com/mysky. Sky TV customers can also view their account by pressing the interactive button on their Sky remote.
 
 
----------------------------------------------------------
 
Important changes to Sky Talk and Sky Line Rental
 
We're changing some of our Sky Talk call rates and the standard monthly price of Sky Line Rental. The full details of how this will affect your monthly payments is detailed below but you can read our Help Article if you'd like to know more.
 
Changes to Sky Line Rental
From 1 March 2017, the standard monthly price of Sky Line Rental will increase from £17.40 to £18.99.

For full details, refer to the 1 March 2017 Sky Pay As You Talk, Sky Talk Evenings & Weekends Extra, Sky Talk Anytime Extra and Sky Talk International Extra Tariff Guide (Adobe PDF)
 
Changes to Sky Talk Call Rates and Call Connection Charge
Connection Charge
From 1 April 2017, the connection fee for non-inclusive calls will increase from 16.9p to 19p, unless a separate connection fee or minimum fee is specified. Connection fees do not apply to:
 
• Free, inclusive or unlimited calls (including those that commence within an uncharged period but end in a charged period)
• Fixed fee calls
• Calls charged by timed duration that start with a fixed fee
• Calls to service numbers (084, 087, 09 and 118 numbers)
• Calls to personal numbering chargeband pn7
 
UK Mobile call rates
From 1 April 2017, we're changing the way we charge for non-inclusive UK mobile calls by introducing a daytime rate and an evenings & weekend rate. From 1 April 2017, you'll be charged 19.35p per minute for non-inclusive UK mobile calls made during the day and 14.25p per minute for non-inclusive UK mobiles calls made during the evening & weekend (previously 11.5p per minute any time of day).
 
UK Landline Rates
From 1 April 2017, the charge for non-inclusive calls to UK landlines increased from 11.5p to 12.54p per minute.

They used to wait until maybe 31 days before the prices were due to change then announce it to everyone. Do you have a ref to the either/or of the 30 days after notification or 30 days before the price change?

Nope, but if one call does not resolve a issue/complaint, call Ofcom who record the complaint and send it to a UK based office of non idiots who are actually helpful.

Just say you got the letter 3 weeks ago.. still working fine. I did it today, I said that we did call 2 weeks ago.. they still did it.

They have to give a minimum 30 days notice, if they choose to do that in advance ahead the notice in legislation would be 30 days of notification to adhere to the date change of charges, but the detriment actually starts 30 days prior to the price change - the providers invalidate themselves by sending it earlier - creating a double edge sword, which just goes to show how weak all their IT systems are if they cannot email millions of customers in one 24 hour period.

Contract law dictates 30 days, Ofcom regulation dictates "at least one month notice of any changes in their contract that are likely to be of material detriment to them, including increases in the price you agreed.
If the agreed price increases to your 'material detriment', you are, therefore, allowed to cancel that contract without penalty. Remember, this applies even if you are still within your 'minimum contract period"

So contract legislation states 30 days minimum notice, as does Ofcom for its own industry regs - so if they notify you you have 30 days from notice Contract law applies to changes of T&C, if they notify you as per Ofcom 30days minimum the 'financial detriment' ACTUALLY starts 30 days upto the date of charges changing regardless if the notification is earlier or enforce the 'early notification' under contract law, Ofcom regulations for ONCE! actually are tighter than legislation. It's fabbo :laughing:

Never had a issue (well BT in Feb but was happy enough to not fight it until a stonking deal came up, not that BT ACTUALLY ever sent the account holder ANY notification/s in any format) 30 days from notification or 30 days into 'financial detriment' zone :smiley::wink:

Order deal first online THEN call & pay LR in advance off the account.

Literally extended my BT contract last week. Any way I can get onto this deal? I phoned BT and they said this is online only and they would not offer to me as I am not a new customer......

​can you do this and still get tcb or quidco?

​

This is super hot considering 120 TCB or 100 quidco

I cannot get fibre and don't know if I get normal broadband will the free weekend calls be included as me having broadband and calls package, I ask because the cashback differs between tcb and Quidco.

Any helpful input would be much appreciated.

Considering you are not changing order/services but reducing risk of non payment/debt I would fully expect so.

I'd like to have the starter TV package and free evening and weekend calls ( to take advantage of the higher quidco cashback offer), but it appears you can't select both together?

That's offer for existing customers so i wont get the quidco unfortunatelly

How long is this deal for? today?

Thanx in advance

I am an existing BT customer and my contract finishing next month.
I am getting the following message when I enter my landline number
"Because you're already a BT broadband customer, the package you selected isn't available."
Did any existing BT customer manage to sign up?

Cheers for the reply seaniboy. Sorry I should have made it clearer...if you tick the option for the Starter TV package the option to select free evening and weekend calls on the next page disappears. You can only have free weekend calls or anytime calls.

i cant recall even posting a message lol

That's because you didn't! :laughing:

Do the order and when activated call to add, strange as I tried that on Quidco apps browser and was fine. Adding a call bundle service after activation wont invalidate Quidco


Just trying now on Windows 10/Microsoft Edge browser - will report back


Edit: strange works for me ?

Monthly costs
Unlimited Infinity 1
£10
Monthly line rental
£18.99
Starter
£0
BT Call Protect
FREE
AMC - on BT TV
FREE
Unlimited Evening & Weekend Calls
£3.50
One-off costs
TV activation fee
£10
Infinity activation fee
£50
Home Hub delivery charge
£9.99




Monthly contract cost with offers
£32.49
Monthly contract cost
£32.49
One-off costs
£69.99

What browser are you using ? Google/Internet Explorer/Opera ?

went for bt 52mb unlimited package 1, starter tv, calls

£69.99 upfront
£28.99 a month

£200 mastercard
£160 cashback

BT webchat give me a link that if sky charge any termination charge they will refund upto £300! (though its up in 3 weeks anyhow just)

Above works out with all the discounts £57.87 for the year (£4.82 a month !!)

Confirmed that you can pay the £205.98 line rental upfront as well to save more. (around 10 percent)

So it should be about £4 a month roughly taking into account with the line saver.

@seniboy

From your replies above, I take it that a Sky broadband + Talk customer can still cancel their contract within the minimum 12 month term without penalty because we're still within 30 days of the commencement date of the detrimental price change? ie. the 1st March £1.59 line rental increase.

I got my notification email on 6th Feb, which certainly doesn't give 30 days' prior notice to the date of the price change.

​thanks!

Welcome :smiley:

seaniboy, you misunderstood my question, I don't want any calls from bt, but was wondering if the free weekend calls bt give with broadband can be classed as me talking out a broadband and calls package when considering cashback amounts.

Regards the sky deal I've done the sums and bt work out a bit more, but I don't want to Pay the £20 line transfer fee sky want to charge for moving my line from talk talk to sky.

They don't charge this £20 if you move a bt line to sky, which I find bizarre, as they don't have to actually physically do anything.

This way I can move to sky next from bt and avoid this nonsensical £20 transfer fee.

damn forgot to add unlimited calls this time around :-( do i need to cancel the order again or can i simply add the unlimited calls through online/calling.

will this affect the quidco cashbakc or £200 voucher.


so silly of me again!!

If you ring them, I think you might be risking quidco/tcb cash back.

What's this about?

On the billing and payment on order screen it states my monthly charges are £6,659.98?????

LOL!!!

Is it a typo?

I am a BT customer, would I be able to transfer the phone and BB to another account if I sign up as new customer? Are there any connection and cancellation charges if I do that?

Yup it is classed as calls package because it is inclusive. Quidco do not state at the bottom of the page T&C otherwise either way so it is safe to assume no restriction because it would have to state it was excluded/included - it is the £10 activation for a Mini YouView £0 a month TV that bumps up Quidco from £100 to £160, (Infinity & TV are £130) http://www.quidco.com/bt-broadband/

Sky do now charge £20 for the takeover of a BT line, well they did on my £64 order to transfer (will dispute when line/number transfers)

Give 30 days notice of April 2nd call charges increase of 'cancellation' penalty free, then order in partner/friends/relatives name.

Sounds like BT LOL take a screenshot :laughing:

I would cancel and start again. Quidco tracking does individual tracking not per day tracks.

Done. Just told Virgin I am leaving, 30 days from now that ends.. Placed order with BT via QuidCo (apparently its £100 cashback + £200 prepay card).. If it all tracks that should be about £9 a month on average.

Both exercises were painless, Virgins best offer to keep me was £36 a month... Sorry, but no.

just ordered topcashback tracked £120 pending.....fingers crossed

why is it when i hear someone mention tcb or quidco they always say fingers crossed etc. why doesnt it always go through or something

Sometimes the retailer refuses to pay, if I had a large amount of cashback due and they refused I would write a email to the Chief Executive office asking why they refused it as I made a decision to give my custom based on it.

Thanks Seaniboy, you're a star.

So sky charged you £20 for transferring your Bt line to them.

Lying so and so's told me on the phone they would charge me because I'm with talktalk but wouldn't charge me I was moving from bt to sky.

Should have added free BT TV Mini YouView Box & broadband channels for a £10 one off fee and bumped that cashback up

No worries, its just bloody nice to be well...bloody nice :smile:

Yes they did when when it states new line, and I'm transferring next week that line - after activation I will ask (demand politely) they refund it to my account as per their terms & conditions, "it was a free transfer no' a new £20 line, (heed th'a ba)" :laughing:

Sociopaths, I blame the Tories - you lead by example!

Well ive just gone for this through TCB. £120 is pending.

Been with talktalk for years and the thought of switching ISP has always done my head in thinking my internet will just go down or mess up. Time to try these cash back deals and see what happens :neutral_face:

Also never had anything faster than 5mb download.

Hindsight is a wonderful thing, read about that after going through the purchase.. Doh!

I did report it to the mods very early this morning (as being a mod thread you cant edit to add notes to the deal post) when I noticed and asked it to be added, but apparently its Weekend Wednesday at HUKD Towers and no work was done today :laughing:

https://www.samknows.com/broadband/broadband_checker gives you options but is not a sales outlet just exchange research and your options

BT Fibre will have you streaming Netflix then :laughing: Enjoy!

I had an email today from the Martin Lewis web site saying Bt unlimited infinity 1 is £28.99 per month + £59.99 up front. It has the MasterCard £200 reward card and £50 cash back making it £13.16 per month. I phoned bt and cancelled the order I made yesterday so that I could get this one. All links are on martins website along with links to claim both the MasterCard and the cash back.