first time customers only, then goes up to about £7-10 a month

do not let them touch your boiler - years ago had them out for an annual service (on a working boiler) as a new customer and they unplugged the air pump and wanted to charge me over £600 for a new water pump or a new boiler which they would give a discount for. I had to pay a local plumber to fix the problem and for my piece of mind he put a new air pump in for £20. I cancelled my contract with homeserve on day 14 but they still wanted to charge me for a service when they had broken a working boiler. The idiot manager I had to deal with, was an aggressive ******

The following year, Homeserve sent my account to debt collectors as I had cancelled my membership in the 14 day cancellation period and my direct debit. Instead of wanting £60 for service they wanted £30 for monthly premium unpaid. I wrote the debts collectors a reply outlining the case, dates, pictures, 2 engineers report (including British gas as I joined them and was paying a monthly premium - so they also did a service), copies of the phone bill, copies of demands for compensation invoices to Homeserve, copies of contact with CORGI (they messed with gas installation and were potentially dangerous and reckless) and demanded to the debt collectors that they must show me any original proof of me not fulfilling a contract or cease contact, otherwise I would have to contact solicitors to take further action. No contact from homeserve or the debt collectors, as there was a cost to me and ongoing unpaid damages by Homeserve. Seemed to work, but the Npower Homeserve experience was awful, they seemed to have teamed up with water companies now too

How will you be getting 2 taps done with electrical cover???

3 penneth:

I signed up for boiler cover with them...it was - I think - £12.99 a month.
Around about 10 months in my boiler broke.
They sent someone out 3 days later after many many calls to chase.
He took one look at the inside of the boiler, said it was dangerous and was giving out carbon monoxide fumes and said he couldn't work on it anymore. And then walked out.

I had 3 young children and was obviously very worried, but also very suspicious. Not least because you can't smell carbon monoxide, and he hadn't done anything other than take the front cover off.
So I got the family to my in laws and went and bought a carbon mo oxide detector.
Guess what?
It was fine.

I called them up and explained what had happened, and they insisted the report was correct, that the boiler was beyond economical repair, and that the policy didn't cover it.

As a 'gesture of good will' they immediately cancelled the cover, and sent a cheque for 10 months cover.

In short: if they think they'll lose out, you won't get it.

I wouldn't touch them with a s***ty stick.

Based on my personal experience, avoid Homeserve like the plague

Will look into this thanx for sharing Op :smirk: HEAT

terrible company :disappointed:

£60 for Boiler cover and 1 service.. https://www.homeserve.com/uk/insurance/gas-comparison

How will you be getting 2 taps done with electrical cover???

first time customers only, then goes up to about £7-10 a month

do not let them touch your boiler - years ago had them out for an annual service (on a working boiler) as a new customer and they unplugged the air pump and wanted to charge me over £600 for a new water pump or a new boiler which they would give a discount for. I had to pay a local plumber to fix the problem and for my piece of mind he put a new air pump in for £20. I cancelled my contract with homeserve on day 14 but they still wanted to charge me for a service when they had broken a working boiler. The idiot manager I had to deal with, was an aggressive ******

The following year, Homeserve sent my account to debt collectors as I had cancelled my membership in the 14 day cancellation period and my direct debit. Instead of wanting £60 for service they wanted £30 for monthly premium unpaid. I wrote the debts collectors a reply outlining the case, dates, pictures, 2 engineers report (including British gas as I joined them and was paying a monthly premium - so they also did a service), copies of the phone bill, copies of demands for compensation invoices to Homeserve, copies of contact with CORGI (they messed with gas installation and were potentially dangerous and reckless) and demanded to the debt collectors that they must show me any original proof of me not fulfilling a contract or cease contact, otherwise I would have to contact solicitors to take further action. No contact from homeserve or the debt collectors, as there was a cost to me and ongoing unpaid damages by Homeserve. Seemed to work, but the Npower Homeserve experience was awful, they seemed to have teamed up with water companies now too

excellent!! cheers!!

Hi, I've got a light fitting where the bulb has melted into the fitting and another where part of the bulb has snapped in the fitting. Would this be covered under this policy?

Absolutely right. They made such a mess of our CH system that it cost them several hundred pounds in compensation to get it put right by people who knew what they were doing. Absolute cowboys! Never, ever, ever let them near a boiler or a heating system. :confused: