so I was going to join BT, mainly for the better wifi connection plus the bonus of getting BT sport in the package. after £110 topcashback and £150 reward card it was going to average out about £23 a month. so I gave my 30 days cancellation notice (virgin couldn't get close orginally) and signed up with BT. a few days later I got a call back from virgin asking if there was anything they could do to keep me, I said I don't think so but was willing to listen. and I was offered the new v6 box with full house tv xl package including BT sport (no movies) plus my old tivo box in another room new hub 3 upgraded to 200mbs including line rental for £20.50, discounted from £73 a month! a £49.99 installation fee would be charged but I'd be credited that back as they want to keep me. it was an offer I couldn't refuse. I wasn't trying to blag anything and was prepared to try BT for a year and wasn't expecting virgin to be able to beat them. I might still end up trying BT next year as my wifi signal isn't much better with the new hub 3 but I've installed a wifi booster now which helps.
Top comments
118luke to stonedave
17 Jan 177#4
You got lucky. Last time i rang up to cancel virgin, they offered 10% off and when i said no, they cut me off immediately! Had to ring them back with my tail between my legs asking them to reconnect it!
Virgin are nowhere near as good as sky to haggle with.
Im currently with Virgin on 70Mbps paying just short of £30 a month (broadband & phone only). Desperate to switch to something cheaper/faster but there doesn't seem to be much about?
All comments (120)
androidavis
17 Jan 172#1
You can put your hub 3 in modem mode, and use a wifi router with good wifi. The Hub 3 hasn't got very powerful wifi.
Thanks for sharing your personalised retention offer. Just goes to show what is possible if you meet the right conditions. Out of interest how long have you been on cable and what was your package/price before?
DarkWhite to androidavis
17 Jan 17#2
This does sound good, I go through the whole BT routine every year, but I'm paying something like £40 for a similar deal, TV XL, 100 mb and line rental on basic phone. Have you had a bill in yet though, 1 year they totally screwed me over on what they offered and what they gave, get that contract in writing pronto.
stonedave
17 Jan 171#3
been with them 4 years and after the last price rise was paying about £46 for a standard package. lost count of the number of price increases since I joined!
118luke to stonedave
17 Jan 177#4
You got lucky. Last time i rang up to cancel virgin, they offered 10% off and when i said no, they cut me off immediately! Had to ring them back with my tail between my legs asking them to reconnect it!
Virgin are nowhere near as good as sky to haggle with.
Im currently with Virgin on 70Mbps paying just short of £30 a month (broadband & phone only). Desperate to switch to something cheaper/faster but there doesn't seem to be much about?
shkurti
17 Jan 171#5
as androiddavis has already mentioned if Wi-Fi is a major importance I recommend putting the home hub in modem mode and look for a good router with a better spec for WiFi, It's very simple to do.
Your other option would be is to get a power line adapter and buy a wireless access point, that should at least cover the room the AP is in if it's only a typical AP.
stonedave
17 Jan 172#6
I've put in one of those net gear mini wifi range extenders and it covers my whole house now, will see I how I can get on with that. it was frustrating when I couldn't get a wifi signal on one side of the house but could find my neighbours BT signal no bother!
Shqip to stonedave
17 Jan 172#7
Just when i thought i had the best deal, paying £39.99 for full house xl movie inc BT sport with 200mbs broadband, this one comes along. A little disappointed now
jh787 to stonedave
17 Jan 171#8
Op was giving them silly money, so it makes sense to keep him\her as a customer even if it means them paying a lot less.
People that aren't as profitable to the company won't get such a good deal.
Heat for the post.
Nice to know where the goalposts are on these retention deals
blinko
17 Jan 171#10
bud that's still an awesome deal there. How many other people can boast as such!
Toon_army
17 Jan 17#11
It normally takes 28days for them to cut you off?
I cancelled, they offered me a better deal I said no, they said ok we'll cut you off in 28days as thats the notice we need, I said fine... 12 days later they rang to offer me
£38 a month;
Fun XL Tv package
150meg broadband with Superhub 3
Phone line
Lornauk
17 Jan 171#12
My last two VM bills were £98 & £92. I was on XL tv, 50 meg bb and line rental with TiVo box and extra box in bedroom. Spoke to retentions and got it down to £48 per month for six months and £51 after that. Girl put bb up to 70meg too. Guess it's luck of the draw who you talk to.
Triads to Lornauk
17 Jan 171#15
They will contact you within the 30 day notice period to try to keep you. I gave them my notice (was on phone and 100mb broadband) and they offered me 200mb plus phone a lot less than i was paying. They tried to get the tv too but I had just signed with sky for £20 a month with £100 credit so I didn't bite. Funny thing was every time I said "no i'm staying with sky" they dropped the price again, they ended up offering me 200mb broadband, the largest tv package and phone for £39. Not as good as the op's deal but not bad, i stayed with sky. Just stick in your notice and see what happens, and negotiate hard, you can always rejoin on day 29 if you want to stay with them.
z_dane
17 Jan 17#13
My wifi coverage was good even with vm hub 2 after relocation to center of my house. But cant coupe with their price keep increasing every 3/4 months. Although they offer 2,3 times after cancel, now i'm stick with sky. Sky Q more worst with wifi coverage but just bought new router with their £55 quidco cashback :laughing:
118luke to z_dane
17 Jan 171#17
I know i keep reading that on here.
Happened twice, once to me and i tried haggling at my parents as well. Both times they immediately cut off and told me i would receive a final bill in 28 days.
I will try again in Feb and see what they offer.
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Opening post
Top comments
Virgin are nowhere near as good as sky to haggle with.
Im currently with Virgin on 70Mbps paying just short of £30 a month (broadband & phone only). Desperate to switch to something cheaper/faster but there doesn't seem to be much about?
All comments (120)
Thanks for sharing your personalised retention offer. Just goes to show what is possible if you meet the right conditions. Out of interest how long have you been on cable and what was your package/price before?
Virgin are nowhere near as good as sky to haggle with.
Im currently with Virgin on 70Mbps paying just short of £30 a month (broadband & phone only). Desperate to switch to something cheaper/faster but there doesn't seem to be much about?
Your other option would be is to get a power line adapter and buy a wireless access point, that should at least cover the room the AP is in if it's only a typical AP.
People that aren't as profitable to the company won't get such a good deal.
Heat for the post.
Nice to know where the goalposts are on these retention deals
I cancelled, they offered me a better deal I said no, they said ok we'll cut you off in 28days as thats the notice we need, I said fine... 12 days later they rang to offer me
£38 a month;
Fun XL Tv package
150meg broadband with Superhub 3
Phone line
Happened twice, once to me and i tried haggling at my parents as well. Both times they immediately cut off and told me i would receive a final bill in 28 days.
I will try again in Feb and see what they offer.