word of warning, I took one of the sims out and it arrived to late to activate before my current supplier new month came started, delayed in the post, no fault of theirs. However, as it was delayed I tried to speak to them, 40 minutes on hold to be told on webchat to speak to someone to be told I needed the sim to cancel but to chat back when it arrived and they could cancel no problem. when it did arrive, 30 minutes on webchat to be told you can only do it over the phone, then 45 minutes on hold to customer service to be told, needed to put me through to another department, again 45 minutes on hold. The guy then offered me credit for the month I would have paid with the other company but by then I was all held out. Difference between plusnet and life as it used to be is amazing, you got through to them no issues at all with Life.
ijw0161
6 Jan 17#3
Have to agree there that the customer service with Life was miles better, however the Webchat with Plusnet seems quite responsive.
b1g1an
6 Jan 172#4
We've got three completely separate mobile accounts with them and have had no problems whatsoever, new sims arrive next day and CS have been quick and efficient. Jump on chat if lines are busy and if it's a must speak in person issue ask them to call you.
Rich069
6 Jan 17#5
customer service are indeed rubbish. Needed 3 different sims just to change plan. And other number plan being changed is heading that way too.
Shame, as they have some good deals, and are on ee.
elitom
6 Jan 17#6
hope this is still going in March when my 12 month EE deal is up !
HOT
EliTom
GDawes
6 Jan 171#7
wifi calling?
Answered - Not supported by plusnet.
mistermoneysaver to GDawes
7 Jan 17#33
I use an EE signal box and wi-fi calling works fine. I'm on the mates rates 4gb data doubled up to 8 GB unlimited text s and mins. £10 a month.
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Opening post
2000 minutes, not the 1000 that has been previously posted
Great for the kids, can't see many using over this amount of minutes
30 Day rolling contract, so you can cancel anytime.
All comments (86)
http://www.hotukdeals.com/deals/plusnet-mobile-2gb-data-1000-minutes-unlimited-texts-7-50-pm-poss-8-80-tcb-2568704
word of warning, I took one of the sims out and it arrived to late to activate before my current supplier new month came started, delayed in the post, no fault of theirs. However, as it was delayed I tried to speak to them, 40 minutes on hold to be told on webchat to speak to someone to be told I needed the sim to cancel but to chat back when it arrived and they could cancel no problem. when it did arrive, 30 minutes on webchat to be told you can only do it over the phone, then 45 minutes on hold to customer service to be told, needed to put me through to another department, again 45 minutes on hold. The guy then offered me credit for the month I would have paid with the other company but by then I was all held out. Difference between plusnet and life as it used to be is amazing, you got through to them no issues at all with Life.
Shame, as they have some good deals, and are on ee.
HOT
EliTom
Answered - Not supported by plusnet.
A few recent Plusnet forum threads stating the same problem on different phones:
https://community.plus.net/t5/Mobile/NO-DATA-no-access-to-APN-settings-on-iphone/td-p/1400224
https://community.plus.net/t5/Mobile/No-data-connection/m-p/1401689
https://community.plus.net/t5/Mobile/No-Data-Android/m-p/1401858
https://community.plus.net/t5/Mobile/Re-No-data-connection/m-p/1399078#M1432
The last thread link stated their problem ended up being due to a faulty sim so if your replacement sim doesn't fix it, then the problem is elsewhere.