BT are hiking their Broadband and Calls packages by £2.50pm. Contract changes mean you have a window to cancel your contract even if you're within the minimum contract period.
BT is a terrible service provider, with Broadband outages often and terrible customer service.
I have gladly jumped on this opportunity and called today (Here is the call centre number 0800 783 1401) to cancel, I said I wish to cancel my BT services because of your price hike and the poor service I've had with BT, I understand I have 30 days from this period to cancel my contract penalty free, the adviser "yes that is correct I can certainly do this for you" they will try and sell you another deal at a better price which may be useful if your happy with your service, but I'm not and the market is very competive if you look on uswitch you can get a lot more at a cheaper price.
All comments (224)
SavageDonkey
31 Jan 171#1
I'd gladly go back to BT from John Lewis..
bilbob
31 Jan 171#2
So you can get a retention deal if you ring up to quit on this basis?
Cos I'm perfectly happy with the service (not had an outage in 6 months in the new place...) but wouldn't mind saving a few quid...
sam1970
31 Jan 171#3
I thought you can only cancel once they have written to you informing you of price rise..As such I dont think any one have received the letter yet
greekmick
31 Jan 17#4
nice
Seenthisdeal
31 Jan 171#5
Yes I called up in mid contract on this basis of price hike and that I wasn't happy with BT before I confined my cancellation they tried to offer me a better Broadband package at a better price than I was paying obviously you have to sign up to another 12 month contract again.
QSECOFR
31 Jan 171#6
I wonder how those that have paid for their line rental saver will be affected if they wish to cancel? Will remaining months be refunded?
I'd be all for cancelling but who do you go to? As long as you have a discounted rate with BT I find their broadband package hard to beat. Plusnet would be an ideal migration but the disappointing upload speeds put me off on their 40/2 package
callum84 to QSECOFR
31 Jan 17#12
I came from Virgin to BT and now out of contract.
Have been looking around but nowhere beats BT for upload speeds, including Virgin.
I get 60-62Mb down 18-20Mb up.
No outages in 15 months either.
Kinda stuck finding similar service cheaper elsewhere.
sam1970 to QSECOFR
31 Jan 17#13
According to moneysavingexpert.com, you will not get a refund for the unused line rental if you paid it in advance
moh223
31 Jan 171#7
I received the email today about £2.50 infinity price rise only. I'd leave but I've paid line rental saver advance which I don't think they refund. Seems like I'm stuck unless I take a hit on the line rental but I'd rather not.
donny2004
31 Jan 17#8
Do I need to wait for a confirmation letter about this then call them?
thanks
Seenthisdeal to donny2004
31 Jan 17#20
No just call them as all there call packages and Broadband are increasing
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
BT is a terrible service provider, with Broadband outages often and terrible customer service.
I have gladly jumped on this opportunity and called today (Here is the call centre number 0800 783 1401) to cancel, I said I wish to cancel my BT services because of your price hike and the poor service I've had with BT, I understand I have 30 days from this period to cancel my contract penalty free, the adviser "yes that is correct I can certainly do this for you" they will try and sell you another deal at a better price which may be useful if your happy with your service, but I'm not and the market is very competive if you look on uswitch you can get a lot more at a cheaper price.
All comments (224)
Cos I'm perfectly happy with the service (not had an outage in 6 months in the new place...) but wouldn't mind saving a few quid...
I'd be all for cancelling but who do you go to? As long as you have a discounted rate with BT I find their broadband package hard to beat. Plusnet would be an ideal migration but the disappointing upload speeds put me off on their 40/2 package
Have been looking around but nowhere beats BT for upload speeds, including Virgin.
I get 60-62Mb down 18-20Mb up.
No outages in 15 months either.
Kinda stuck finding similar service cheaper elsewhere.
thanks