Gearbest are a aweful company to deal with
You will wait ages for your order , customer service will lie to you over and over
Then they will offer to credit your account instead of refund you
God help you if you ever have a problem. With your item , you're screwed
I know this is a deal site but on this occasion cheapest isn't the best
Gearbest = Avoid

Comes with 5.0 but was officially upgraded to 6.0 in August

Buyer Beware !

I am an owner of the Zenfone2, and despite having 4GB RAM, it is poorly made quite likely why it is not officially sold in the UK.

Here are my experiences:

1. Dead pixel whilst under warranty - Asus refused to fix claiming that it's within tolerance. Samsung or most mainstream manufacturers would have fixed.

2. Android 6 "official" update released having waited for months, but infested with bugs, See their release page - Consequently Asus have had no confidence to release this update over the air (OTA) so the Android 6 update needs to be manually downloaded and run !

3. Very poor battery life - Unbelievable battery drain - comparing with my old Samsung and other smartphones. An internet search will reveal that this is extremely commonplace compared to other phones !

P.S. Gearbest's Zenfone2 is more than likely the Chinese version - This may not work with some UK operators.

I'll chew my hands off before I buy anything from Amazon ever again; one of their 'genius' courier (yes, Amazon Logistics) delivered a £150 phone and a radio my partner ordered on the same day to the totally wrong address and it took Amazon the better part of a week to figure this out.. bunch of useless ****..

I wouldn't have been so **** off but right towards the end of their week-long "48 hour " investigation this smug **** "Rahul" started condescendingly asking me "How could your partner sign for YOUR phone, how would the courier or the person at the other flat know their name?" - when I quoted her unique order ID# to him it wiped the smug **** eating grin off his face; I think he added a little common sense and realised what had happened... anyway, as I said the **** nerve of their 'support' team is appalling.


I've heard equally negative things about John Lewis too which worries me, although £130 from Very sounds very tempting :stuck_out_tongue: I'll be sure to check it out, thanks friend for the heads up :smiley:


Edit: lol, I assumed you were talking about the ZenFone 2 - funnily enough (if you can call it that..) that is pretty much the EXACT same phone I ordered from Amazon (and Amazon managed to f**kup with delivering).


Also that phone has more issues than me.

Comes with 5.0 but was officially upgraded to 6.0 in August

An interesting piece of kit but zero information/pictures on the Windows installation. It also says that any upgrades invalidates the warranty, does this also include the standard Windows updates that MS push out?

It's a bit weird that the reviews I've found so far so not mention Windows at all! More investigation after some sleep I think :smile:

I'm confused??? Surely this phone runs on Android?

Good find, just bought a oneplus two, but I would of seriously of considered one of these, as I researched and seriously considered one last year.

but it doesnt have LTE 800 spectrum (voda,o2)

One thing worth mentioning on the site they quote 2 different models of the phone, which is odd, first one quoted is the top of the range one, next one quoted is the lower slower model, bit of a mixed message spec wise

According to GSMArena, the Z3560 1.8Ghz is the 2GB model, you only get 4GB with the Z3580 2.8Ghz. Which is this?

Salaam great deal heat added :wink:

Need a new phone, should I think about this or wait till January sales? Do people think there'll be anything worth waiting for at this price or less?

While true, the ZE551ML (model no. advertised) matches up correctly with being 4gb / better cpu

2 year old phone. Stuck on 6, Asus won't be releasing 7.1.1. Community builds full of bugs as Intel cpu.

I was looking at getting the Lenovo K80M which has the same processor but 64GB ROM, 4GB RAM and 4,000mah battery.
It was £102 at coolicool for about a month and then they sold out of stock. May be worth looking for the K80M as an alternative if this is the 2GB model.

I bought a Lenovo ZUK Z2 instead.

Is this compatible with UK banking apps? Any malware?

Don't bother with it. I had one, and it developed an issue with the display where ghost touches would occur, which is very common. Not to mention, the battery life was awful.

UK banking apps apart of afair Tesco Bank and metrobank others tested barclays tsb halifax not :disappointed:

Apparently this has nfc for those concerned

http://www.gsmarena.com/asus_zenfone_2_ze551ml-6917.php

Ghost touch - quick read suggests 2 causes:
1. Bending of phone (e.g. in pocket). Fix by tightening screws. Chassis is too flexible?
2. Software update introduced error. Fix: Upgrade to marshmallow.

so does this have both OS' on it then?

Smile bank do not support Android pay.

Decent phone just a dodgy seller from what I have read on here :neutral_face:

check your bank app works, before diving in - burnt by this some time ago...

​because of processor architecture , several bank apps simply have no build for x86.

Man that phone looks amazing and that price is awesome.. but The 1 star trust pilot reviews worry me a little too much to risk a buy - especially after JUST recovering from a massive Amazon screw up..

Worst phone i ever had, cheap plastic, loudspeaker gone twice, battery cover broken after a month, also, forget about banking apps...

Gearbest and banggood pay huge amounts of commision - far higher than likes of amazon. HUKD owners don't care if a site is legit or obeys UK law. PC world, very, scan and BT get huge amounts of abuse on here, but compared to gearbest they are like john Lewis. They also have thousands of paid shills trawling sites like this trying to counter negative criticism so beware of those too.

No chit? I hear John Lewis is pretty bad too... shame. Desperate for a phone - although with that said I have just got off the phone from PayPal & they assured me that if you buy with them they'll cover you? Honestly I'm on enquiring so much due to the fact I've been looking for a phone since late November....

Anyway I think I'll wait for the January sales to kick in before I buy anything - thanks for the heads up.

The average trustpilot review for gearbest is 8.0, which doesn't seem so bad, particularly since Amazon.co.uk has an average trustpilot rating of 4.5. In fact, trustpilot.com has a greater proportion of 1 star trustpilot reviews than gearbest!

I've never used gearbest, so I can't give a personal opinion. However, the rating for Amazon makes me question the validity of the reviews in general. There's lies, damn lies and statistics.

P.S. I'm not a paid shill :stuck_out_tongue:

Gearbest are a aweful company to deal with
You will wait ages for your order , customer service will lie to you over and over
Then they will offer to credit your account instead of refund you
God help you if you ever have a problem. With your item , you're screwed
I know this is a deal site but on this occasion cheapest isn't the best
Gearbest = Avoid

Sure you're not!!! SHILL! :P

but seriously while I did notice that the reviews were generally quiet good for 'gearbest', especially compared to Amazon (I already left Amazon a fuming review and wasn't surprised in the slightest to see others have had similar issues as me) but that's what actually put me off buying this phone; the 1 star reviews (for the majority) seemed quite similar - they'd bought stuff and it either never showed up and PayPal didn't cover them or it showed up broken and they've lost money; to sum up, the issues seem to be consistent.

I'm too much of a worrier, I'm sure I could buy this phone and everything would be hunky-dory but I have terrible luck and am never disappointed betting on it :laughing:.

I mention this because if I could have £120 or whatever taken from me and I have a working ASUS ZenFone 2 from this company instantly given to me I'd probably do it - but not knowing the site, be a paranoid jerkoff, having terrible luck and having morons for couriers in the past (consistently) I just don't know if I can be bothered with the arseache of it all... a compromise I might have to make...

As I said; I'll likely wait for the January sales to come along, fingers crossed something like this will come along again or better :man:

I have a Zenfone 2 Laser and I have to say I'm really happy with it.

The buttons on the bottom can get in the way when typing on the bottom row but my older version of the Zenfone is great.
Quick to load, battery is great (and removable) double sim works well and there's little lag at all.
I paid the same amount as this phone in Bali two months ago, knowing what I know now I'll definitely try another Asus phone if there isn't much competition.

haha! I rest my case, Jesus wept!

Thank-you for the heads up :disappointed:

Beware of the ASUS regional warranty. They are the most unhelpful company I have ever had the misfortune to deal with.

Gearbest are like all Chinese suppliers. Fine when it works and the prices are great if you avoid Mr Vatman. I got a ZUK Z2 from Banggood and had no issues. Only one experience of Gearbest and I ended up charging back via the credit card company as Yodel lost my goods and Gearbest were fobbing me off.

My advice, use a credit card rather than PayPal. My experience is more buyer protection - I use Halifax and they've been helpful and fair each time.

https://www.amazon.co.uk/d/Mobile-Phones-Smartphones/Motorola-Moto-G4-16GB-SIM-Free-Black/B01GZZK9XQ/?tag=ho01f-21

£130.
Or £129 at very and get £30 off next purchase.

Thanks for explaining...one learns every day :smiley:

I bought one of these quite a while ago for around £210, I really wanted to like it but back then it suffered from memory leak, so the high amount of ram was pointless, not sure if that's been fixed though. Also, not many games and apps were compatible with it or run that well because it uses an intel cpu.

Hi Guys, been using this phone for 8 months now...the build quality is very poor and it shutdown quite often...But its a very powerful android phone....It s a good buy considering the price

Actually it is an Android phone, not Windows.

had this phone for over a year. It's not perfect but for that price it's a good deal. Common issue is the speaker dies but it can easily be replaced for £5.

Such a shame it's Gearbest.

I'm not a fan of gearbest, i've used them a few times and their customer service is a bit poor. Much prefer Aliexpress, everythingi've ever ordered has arrived. With regards to phones i have a "Ulefone be touch 2" 3gb ram, 1.8ghz octocore processor for £120 and it's great, i've also bought a couple of Xiaomi phones with similar spec which are very good aswell, never had an ASUS yet.

I'll chew my hands off before I buy anything from Amazon ever again; one of their 'genius' courier (yes, Amazon Logistics) delivered a £150 phone and a radio my partner ordered on the same day to the totally wrong address and it took Amazon the better part of a week to figure this out.. bunch of useless ****..

I wouldn't have been so **** off but right towards the end of their week-long "48 hour " investigation this smug **** "Rahul" started condescendingly asking me "How could your partner sign for YOUR phone, how would the courier or the person at the other flat know their name?" - when I quoted her unique order ID# to him it wiped the smug **** eating grin off his face; I think he added a little common sense and realised what had happened... anyway, as I said the **** nerve of their 'support' team is appalling.


I've heard equally negative things about John Lewis too which worries me, although £130 from Very sounds very tempting :stuck_out_tongue: I'll be sure to check it out, thanks friend for the heads up :smiley:


Edit: lol, I assumed you were talking about the ZenFone 2 - funnily enough (if you can call it that..) that is pretty much the EXACT same phone I ordered from Amazon (and Amazon managed to f**kup with delivering).


Also that phone has more issues than me.

Buyer Beware !

I am an owner of the Zenfone2, and despite having 4GB RAM, it is poorly made quite likely why it is not officially sold in the UK.

Here are my experiences:

1. Dead pixel whilst under warranty - Asus refused to fix claiming that it's within tolerance. Samsung or most mainstream manufacturers would have fixed.

2. Android 6 "official" update released having waited for months, but infested with bugs, See their release page - Consequently Asus have had no confidence to release this update over the air (OTA) so the Android 6 update needs to be manually downloaded and run !

3. Very poor battery life - Unbelievable battery drain - comparing with my old Samsung and other smartphones. An internet search will reveal that this is extremely commonplace compared to other phones !

P.S. Gearbest's Zenfone2 is more than likely the Chinese version - This may not work with some UK operators.

Reasonable phone but the one that I had died spontaneously. Apparently it's a known issue, it just turns off and won't turn back on.

Completely dead, tried all combinations, including that one.

I got 64gb version of this. its fast and snappy BUT this Intel CPU has lost support as Intel not making them anymore and you will run into compatibility issues and certain things wont work i.e Barclays app, Lloyds app and some other. With android 6.0 some sensors play up but not on every phone. Its a great price for the phone btw.

I have this phone (64gb / 4GB). Cheap 4GB option at around £230 18 months ago and worth it back then. I had one phone go south though and the chinaman didn't want to know. They frustrate you at every turn on the warranty.

Looks a nice phone but you may get stun by customs

Lloyds' does not work, cause intel based mobile processors are not supported by the app.

Missed the Quid.co with the haste. Doh. Still a good price

I couldn't agree more Gearbest customer services are appalling if ever there's an issue with your delivery. I ordered a Xiaomi Mi Band 2 from them beginning of the month and paid for expedited delivery (hoping for Christmas delivery) only to find out they were using Yodel who have lost the parcel but they've marked the tracking status as "delivered" (after originally saying they couldn't find my property!). Obviously Yodel are to blame for the delivery fiasco but they've accepted responsibility and have confirmed that the parcel is missing but said the sender has to make any claims from them and resend the item. Gearbest customer support are so far refusing to send a replacement or offer a refund just saying that they've posted it to the correct address and giving me a link to the tracking status showing 'Delivered' which I'd already seen and was the reason I contacted them in the first place. I suspect a majority of the 8000+ reviews on TrustPilot are fabricated.

Never had any problems with Gearbest, just bought my 6th phone from them, redmi note 4. And it's brilliant and delivery was 10 days

Does this have s gyroscope!! Googled but doesn't seen to have

Do find it baffling at times. When people pay the reduced price of a Chinese outlet, like GB or Deal Extreme. Then complain about the delivery time/issues, which are quite obviously either related to the price that you are paying, or are issues out of their control. Maybe GB just do not know how dubious Yodel can be. Saying that, the local distributor we have for Yodel is superb. She drops stuff off, after dropping her kids off at school etc.

Further to my previous comment #56 = My Front camera just broke on my Zenfone2 !!

Would have snapped this up if it had a gyroscope

02k

Marques Brownlee (who?) one of the TOP YouTube tech reviewers (4.2 million subscribers), put the Zenfone 2 in the TOP 5 budget phones, during 2015.
He does a quick breakdown here, from 4:00 minutes...

https://www.youtube.com/watch?v=g0n2zT9xBdM

Should be 32gb onboard memory at a minimum at this price point. Much rather have that than 4GB of Ram. To be honest 2GB is okay but not very future proof.

Mine arrived this week.I had a Nexus 6 before and I'm impressed with this especially as it is a quarter of what the Nexus cost.

worst phone i have ever had...forget about the banking apps because of Intel cpu...cheap plastic...speaker gone twice....

Delivery like on this item to uk

Since it is missing UK bands and Android apps do not work on Intel cpu, you are buying a lemon with 4gb ram.