Reconditioned Sky+ HD box 2TB upgrade from 500GB box + £15 courier delivery - £15 @ Sky Digital

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Reconditioned Sky+ HD box 2TB upgrade from 500GB box for £15 + £15 courier delivery @ Sky £30.00

£15 Sky Digital12 Oct 16

Source: HotUKDeals | Deals > Technology

Opening post

sebrichter

12 Oct 16

I've just come off the phone with Sky asking them for a box with more storage than my 2 year old 500GB Sky+ HD box. After giving me their spiel about Sky Q for £199 and falling on deaf ears, the assistant was able to offer me a swap of my old box for a reconditioned 2TB model for £15 + £15 courier delivery, which I consider a very good deal.

FYI the assistant had to trick the system into thinking I already had a 2TB box, but he assured me that this was still a normal procedure rather than a dodge under the table deal - worth finding out for yourself.

Let me know how you get on in the comment section.

I have currently also no "invoice" to prove this, but I'll update with it, if or when I receive one.

Edit: member confirmed comes with 3 months warranty on the reconditioned hardware.

UPDATE: Initially marked as anecdotal, but now confirmed success by several members. And remember, if at first you don't succeed, brush yourself off and try again :wink: - success seem to depend on the person you reach. Some of us had to call three/four times

Top comments

fisco2001

12 Oct 16 5 #4

He had a Sky HD now has 2TB so just plug and play no need for Engineer, This is SKY HD not Sky Q

jans

13 Oct 16 3 #121

Wasn't me you responded to, but I've had the same info in a USwitch email and when you click on the link it gives you more info:

Sky Q boxes now standard across all Sky TV packages
Fluid Viewing is coming to all Sky TV bundles..."Sky customers who sign up for any TV package will now get a cutting-edge Sky Q set top box, with the news that Sky has phased out the ageing Sky+ boxes."

Crossbow

12 Oct 16 3 #38

What difference would it make to the deal if they offered the 2Tb box for £30 with free delivery?

All comments (161)

sebrichter

12 Oct 16 1 #1

By the way, I think the best way to success would be to tell them that you're aware of the practice and that you know someone that was offered it. They can't play dumb this way and would have to make up an excuse why i deserve this "deal" and you don't. Fingers crossed.

Zontes to sebrichter

12 Oct 16 #15

What number or department did you call?

cullies

12 Oct 16 1 #2

Did you have to sign up for another 12 months?

sebrichter to cullies

12 Oct 16 #8

gosrani

12 Oct 16 #3

they have to send out sky engineer to adjust/replace the LNB on satellite dish. If they have tricked the system into thinking you already have 2T Sky Q box then they may not send out an engineer. This may mean you may not get the full functionality.

At a guess this maybe the ability to record 4 programs and watch the 5th.

fisco2001

12 Oct 16 5 #4

He had a Sky HD now has 2TB so just plug and play no need for Engineer, This is SKY HD not Sky Q

cfbc to fisco2001

12 Oct 16 #28

What do you do with all the recordings on your original box? :smiley::disappointed:

maano001

12 Oct 16 2 #5

Voted hot. Thanks so much for the post :smiley: My old 500gb box is always running at 5% or below and I'm always deleting programmes I want to keep. Just called up and got the same offer, 2TB box for £30. There was some initial resistance with the person tell me there aren't any boxes left, but I pushed on quoting that I had read someone had got one just an hour ago. Anyway thanks again OP. Was looking to get a 2tb box off ebay, but doubt I would have got one for £30.00

acd2

12 Oct 16 #6

Gosrani I think they are just upgrading the sky+ hd box to a 2TB sky+ hd box and not the Sky Q upgrade therefore nothing has to be done to the LNB/Dish as it still only uses two feeds.

sebrichter to acd2

12 Oct 16 #10

Yes. Not Sky q box.

Sambat

12 Oct 16 #7

£15 postage is a bit excessive

mcormack to Sambat

12 Oct 16 #11

Think I'll pick mine up.

sebrichter to Sambat

12 Oct 16 2 #12

I agree but when looking at the total cost I'm very happy with the upgrade cost for 4x the storage.

sebrichter

12 Oct 16 #9

I'm so glad you managed to get it :smiley: sharing the love

sebrichter

12 Oct 16 #13

PS: make sure to watch all your recordings before the swap. Also, you have to add Sky+ link recordings with the new box. Don't miss all your favourite shows.

landros1

12 Oct 16 1 #14

Many thanks for sharing.

sebrichter

12 Oct 16 #16

I called the regular tv customer service number: 0333 202 2170 but I was transferred to the "right department" for Sky box upgrades.

maclennanneil

12 Oct 16 #17

Just called and they didn't have a clue what I was talking about.

Edit: Agent has just informed me that people will get caught out as the agent has done this under a "doorstep exchange" I.e. swapping a faulty box and Sky will see a 500mb box being replaced by the 2tb box when they receive the old box.

sebrichter to maclennanneil

12 Oct 16 #25

We'll have to wait and see. But just to confirm, the agent confirmed to me when I expressed the same worry and not wanting to get "into trouble" that this is above board. I certainly didn't publish this as a means of encouraging people to become criminals.

Personally I didn't mislead sky. I absolutely told them all the facts about my reason for calling which was the upgrade for more capacity.

sebrichter

12 Oct 16 1 #18

Did you ask them about upgrade options other than Sky Q box?

CR_&_JR

12 Oct 16 1 #19

Would I be right in thinking that it comes with a 1 year warranty since you are having to pay £15 :wink:

maclennanneil

12 Oct 16 #20

Just tried them again and they said they would have to send an engineer out at a cost of £60 and no guarantee I would get a 2tb replacement.

sebrichter

12 Oct 16 #21

I was wondering the same. But seeing as it is bought from sky directly as a reconditioned product, I think the sales of goods act applies.

sebrichter

12 Oct 16 #22

Like I said. It's anecdotal. Though it worked for a few others here. Guess it depends who's on the other end of the phone and if they're willing to help you and bend some rules.

anthony69

12 Oct 16 #23

My Sky HD keeps saying "FAILED" next to several recordings with "Technical fault" next to the failed items. Anyone else have this issue?

Paradroid to anthony69

12 Oct 16 #27

Is there a padlock symbol next to the recordings?

I had a similar issue and had to have a new box.

maclennanneil

12 Oct 16 1 #24

Fair enough.

It was worth a go and good luck to those who managed to get one!

Zontes

12 Oct 16 1 #26

Thanks, just called and got the deal straight away no problem. 3 month warranty on the box as its reconditioned. It is an exchange service so they will be getting one of my many old boxes.
Crazy, they offered me an 'engineer' visit to ascertain if my box had a problem. If it was found faulty I would receive a reconditioned box, and this would cost me 60 quid. How mental is that. 30 quid delivered to my door, or 60 quid with an engineer visit. Sky must think some of us are totally fecking stupid. The call handler saw the stupidity of it!
No question of this being a dodgy deal as some are suggesting. The call handler knew straight away what I was looking for. A 2TB box to replace my 500GB multiroom box.

sebrichter

12 Oct 16 #29

I'm currently in the process of binge watching all random shows and making a list of box sets and movies. :wink:

maclennanneil

12 Oct 16 1 #30

Just got it on 3rd attempt!!! Woo hoo! Many thanks OP!

Guy I spoke to was in Scotland if that helps anyone as I spoke to England and India previously.

Top lad.

sebrichter

12 Oct 16 1 #31

Great to hear!!!

taker920

12 Oct 16 1 #32

Just tell them you're cancelling because your box is playing up, they'll send you a free one. Don't know anyone who pays for new boxes from sky

sebrichter to taker920

12 Oct 16 #33

That wouldn't work for someone that's just renewed though.

I understand I should have asked for a new one at renewal negotiations, but I forgot. So this is for all those that are stuck and need more storage.

landros1

12 Oct 16 #34

Are you trying to record 3 overlapping recordings?

jond03

12 Oct 16 2 #35

Took 4 attempts with them saying can't be done! But got the deal in the end!!

wrong32

12 Oct 16 #36

I don't consider £15 courier a good deal regardless of what the item is, I've shipped things 10 times the size for less.

I wonder how long the 2tb hdds last after 3 months. They could be years old.

sebrichter to wrong32

12 Oct 16 #37

But that's the great thing, that's where the sales of goods act comes in. Just because it's a limited warranty, there can be an expectation of it working for a foreseeable future, especially when it is "reconditioned". Also, while there's no guarantees of course, my hdd is also 30 months old, which has equally limited life in it. I think with the new box I can talk with sky about replacing if it breaks within the contract period, the old box I can't.

I am very happy with this compared to a new box, which would set you back a three figure sum.

Crossbow

12 Oct 16 3 #38

What difference would it make to the deal if they offered the 2Tb box for £30 with free delivery?

sebrichter

12 Oct 16 1 #39

I agree completely

JohnnyUtah

12 Oct 16 #40

Sorry to thread hijack but slightly similar issue.

Took out standard 12 month Sky broadband and phone line through one of those MSE codes 4 months ago.

Received the standard router but it is single band and one piece of equipment struggles and works better on the 5ghz band.

Found out now i could have picked a better dual band router for £20 at the beginning but didn't realise.

I think they want £50-60 to change it now.

Anyone have any luck getting it cheaper before I ring them up?

Binbob

12 Oct 16 #41

Didn't work for me....

scfcstoke1

12 Oct 16 1 #42

I had a friend who i don't know anymore..but he had Sky and was paying £60 a month, he got rid of it & got a Open box Vs8 for £40 and purchased a gift for £12 for 12 months..all channels included, sports, films etc. so i hear.

sebrichter

12 Oct 16 #43

I'd try to make them feel bad for not offering in the first place. You can request them to listen to the initial sales call and confirm you weren't told. I would simply not take no for an answer (having said that though, I understand sky broadband don't employ the most common sense when dealing with issues- I've been there. Good luck)

sebrichter

12 Oct 16 #44

Try again

acd2

12 Oct 16 #45

Gosrani I think they are just upgrading the sky+ hd box to a 2TB sky+ hd box and not the Sky Q upgrade therefore nothing has to be done to the LNB/Dish as it still only uses two feeds.

maclennanneil

12 Oct 16 2 #46

Ask to be put through to Scotland?

If you get an Indian guy just say you don't understand his accent and they will put you through to Scotland.

sebrichter

12 Oct 16 2 #47

I think it's a better idea to call back in the morning when the Scottish call centre reopens, thus being able to get the deal without being mildly xenophobic :wink:

Murielson

12 Oct 16 1 #48

Did your friend leave you with any further details?

scfcstoke1

12 Oct 16 1 #49

Yes..

maclennanneil

12 Oct 16 #50

blast71

12 Oct 16 #51

This sounds like your disc drive is starting to fail. Happened to mine last month. It began with failed recordings on HD programs, then after a couple of weeks it failed on SD as well. The Sky service app is pretty useful for explaining how to rebuild the database, but it only worked for me for a few days. Ended up getting a new box.

sebrichter

12 Oct 16 1 #52

Interesting. I've only ever spoken to Scotland.

Sorry. Didn't mean to suggest you're a xenophobe.

JohnnyUtah

12 Oct 16 #53

It wasn't a sales call. You applied online using a code from MSE to get free bb for a year and half price libe rental (there are threads on here somewhere). The standard router was free with £5.95 for delivery but I didn't find out until reading on here recently that there was an option to choose the better router for £20. So my mistake for not spotting it in the options at the time.

maclennanneil

12 Oct 16 #54

No worries, no offence intended.

I used to work in banking and they use the same model i.e. outsource the basic stuff to India, Philippines etc... and then escalate any problems to the U.K.

maniac618

12 Oct 16 1 #55

I've modded my own Sky+ HD to have a 2TB drive. :smiley:

maniac618

12 Oct 16 #56

and copied over the recordings from the old disk.

Murielson

12 Oct 16 #57

Helpful, never mind

sebrichter

12 Oct 16 #58

Oh nice. Are there instructions somewhere that you could link to for anyone feeling comfortable doing that instead

maniac618

12 Oct 16 1 #59

have a look on avforums.com and google, it depends which box you have and it is very fiddly (or was for my box). I cant remember or provide the exact guides I used sorry, not very helpful I know, but it is doable!

Urizen2003

12 Oct 16 1 #60

Got one for £19.99 from Cash Converters with a 6 month guarantee! Just swap out and insert your Sky veiwing card!

maniac618

12 Oct 16 #61

i did it to an Amstrad 890 sky+ HD box and put a Western Digital WD20EZRX 2tb drive in it. exPVR software helps with the recordings copy over, but google!

Boom123

12 Oct 16 #62

cold sky give you these for free

Reecapp

12 Oct 16 #63

does sky q need a constant internet connection to work as apparently you dont need a satellite dish

Crossbow

12 Oct 16 1 #64

How please? I would love one for free - I already have the 500Gb version.

argosextra

13 Oct 16 #65

Me too free is all I want thanks

argosextra

13 Oct 16 #66

How much did you pay for this friend I don't know if I spelt it right. How did you make a friend I need to make friend how please??

sebrichter

13 Oct 16 #67

Maybe during contract renewal negotiations. Not mid-contract - I've tried on several occasions.

ontheqt

13 Oct 16 #68

Sky offered me a deal to come back. Sky Q, Entertainment and free fibre for a year £20.

Horrorwood

13 Oct 16 1 #69

I know a bloke that stole a car, that was cheaper too.

Zontes

13 Oct 16 #70

Well that, in my case, is not true. I spoke to a lovely lady who was obviously not from the UK. She understood immediately what I wanted, and arranged it very quickly. She also tried to find me some offers, but I was not interested in any of them. So I was very pleased with the efficiency of the (non UK) call handler.

maclennanneil

13 Oct 16 #71

Good for you.

But as I stated previously, and you obviously didn't bother to read, I believe Sky's call centre model is for India to do the non-complicated stuff because when I have spoken to them before, they always escalate any issues they cannot resolve to Scotland.

Zontes

13 Oct 16 #72

Maybe the problems are generally with you rather than the call handler.
PS I did read your post in full a...h..e

argosextra

13 Oct 16 #73

I'm sorry to butt in but speaking to Indians is a headache and I call regularly trying to speak to a English person and Indians know why so they always give to someone in UK

salam999

13 Oct 16 1 #74

Just ordered cheers op

sebrichter

13 Oct 16 #75

Great it worked for you!!!

sebrichter

13 Oct 16 #76

I got my delivery confirmation this morning despite Sky saying it won't be shipped until 17 Oct.

sebrichter

13 Oct 16 #77

PS I've also just had Parcelforce come attempting collection of my old box (before delivery of the new one). Of course I've sent them away to collect after the new box arrived.

maclennanneil

13 Oct 16 #78

But you were in such a rush to virtue signal you clearly didn't want to comprehend what I actually wrote.

Take your time to read a post properly next time.

That way, you won't react Pavlov-like in expressing your faux outrage and end up making a fool of yourself.

bb11

13 Oct 16 1 #79

+1

Did a 1TB first but nearly filled it so got a 2TB HDD on offer and swapped it over, including recordings. Finally have over 70% free :smiley:

Probably not worth doing now as they can be had on ebay for around £60 if you are patient

BowtomePhil

13 Oct 16 #80

Are the 2tb boxes the ones with Connect built in? So you can watch box sets etc? Worth doing If that's the case. (worth doing anyway, but I would want one with connect built in for my second room, already got one in the living room)

bras0782

13 Oct 16 1 #81

For the record

Called yesterday and got through to a UK agent who denied any knowledge, told me it's not possible, said I can only upgrade to Sky Q. When I told him many people have got it he said they are out of stock and even those who ordered will be lucky to get the 2TB version as there is no guarantee.

Tried again today. Got through to an Indian agent who didn't fob me off and completed the order for me in no time. He verified it will be a 2TB box.

Just saying.

Thanks OP :smiley:

spaceman051

13 Oct 16 #82

Just read somewhere they are going to start phasing out sky hd boxes and the only boxes they will supply to new customers soon are the sky Q boxes, and they will eventually swap out all existing customer boxes for sky Q also

spaceman051

13 Oct 16 #83

Sky Q does in fact get its signal from a sky dish, too watch sky Q on the main box there is no real requirement for Internet apart from it generally updates daily and the TV guide which I think are now downloaded from Internet rather than through the dish, problem really begins if you want the seperate sky Q mini box upstairs(muktiscreen in effect) as the sky Q minis do not get connected to the dish via cable, they connect to your box downstairs via your homes wifi network!!

soldierboy001

13 Oct 16 #84

Courier not postage, can you not read?

KopCity

13 Oct 16 #85

does this box accept iptv? silly question?

sebrichter

13 Oct 16 #86

It supports all catch-up services. If you mean live IPTV of international tv channels? That would be a no (unless I'm completely oblivious!)

sebrichter

13 Oct 16 1 #87

I did not have to renew for a further 12 months!

argosextra

13 Oct 16 #88

Hi I have the 500gb box my sky finishes in February is there any way I can get the 2tb box thanks

argosextra

13 Oct 16 #89

How can I order one please help

sebrichter

13 Oct 16 #90

Follow the above steps and get it for £30 or wait until February and get a free box in your renewal negotiations. Choice is yours.

argosextra

13 Oct 16 #91

Did anyone try online chat or shall I call them any number please

maclennanneil

13 Oct 16 #92

I can confirm I didn't have to sign up for another 12 months.

sebrichter

13 Oct 16 #93

Just call them on their regular service number and tell them you'd like to upgrade your box to have more storage. Ignore their sky q box offer for £199 and mention you'd like a reconditioned box. That should sort you out.

Number is 0333 202 2170

maano001

13 Oct 16 #94

What I was trying to say, and in my experience dealing with Sky, it's a bit hit or miss what call agent answers the phone as the call centres appear to be in England, India or Scotland.
India appears to be where the call to Sky gets prioritised to and then, if there are more complicated problems, they will route you through to Scotland.
In my experience, Sky have a policy of letting the native English speakers deal with more complicated issues as the Indian guys appear to just stick to a script.[/quote

I got through to an Indian call centre and managed to get the box. Called yesterday and box has already arrived. Whoever you get I think you just have to persist saying if others get the offer, there is no reason why you shouldn't. If that fails of course its always worth ending the call and reconnecting with another agent. That seems to works for many. Would be nice though if they all sung from the same hymn sheet.

Youngy

13 Oct 16 #95

What happens to your old box? Saw a comment that you have to return it, I have the 1TB model and would rather pass on to a family member who has 500GB

bras0782

13 Oct 16 #96

The courier will collect it when delivering the new one

imposter78

13 Oct 16 #97

On phone to them now(Indian call centre) and having a right battle, they claim they don't know how to do it on the system?

landros1

13 Oct 16 #98

Hi, how do you copy the recordings please?

maano001

13 Oct 16 #99

I understood my reconditioned one would be delivered and the old one collected at the same time. However the new one was delivered today by royal mail and the postman didn't ask for the old one. There is a postal label in the box I got today for sending back the old one, but the note accompanying appears to imply its optional to send it back rather than obligatory. Nevertheless, I will send it back. Dont want them charging me for it somewhere down the line!

ykhan16

13 Oct 16 1 #100

Good deal but not sure if I will go for it. I'm anxious to try to "cut the cord" in terms of sky subscription and moving towards netflix/amazon prime/catchup services. Having 2TB filled with 1000's of hours of tv is going to make it much harder!

maano001

13 Oct 16 1 #101

Dont bother with online chat. I tried that first and the live chat agent said I need to call as payments can't be taken over live chat.

ykhan16

13 Oct 16 1 #102

Just search for copy+ on google- i've done it myself and its "relatively" straightforward. Just be aware you need to open up your old sky box to remove the hard drive, and then the same again on the new sky box so you can transfer the recordings. (Which will probably invalidate your 3 month warranty)

cancunia

13 Oct 16 1 #103

Call Sky Broadband support and say your SR102 is not performing as well as the device you had from your previous supplier as it does not have 1GB Ethernet / USB / Dual Band. If you lay it on enough, they'll send you a Sky Q hub for free.

landros1

13 Oct 16 #104

Thanks but a plug is closer to my simple job.

sebrichter

13 Oct 16 #105

Interesting, I don't even have it yet. Lucky ****. Parcelforce came this morning to collect the old box, but I haven't had the new one yet. Obviously I sent them off until I have the new box. Interesting though it came with Royal Mail.

Edit: When b ugger gets censored to look like you're insulting someone.

argosextra

13 Oct 16 #106

I just called sky they said I have 250gb box so I said I wanted 2tb box she said no I said can u transfer me to non Indian please she said she is the best at her job I said I don't understand your language she said she will give me a sky q box

maclennanneil

13 Oct 16 #107

Ask to be put through to Scotland.

thegamer147

13 Oct 16 #108

Weird I just called Sky twice to get a box and they both said that they don't sell sky+HD boxes anymore only sky q

StuPoo

13 Oct 16 #109

I don't subscribe to sky, I will never subscribe to sky. Their subscription fees are outrageous.
Channel 4 is the best

JohnnyUtah

13 Oct 16 #110

Is that what the dual band router is called (Sky Q Hub)?

I thought Sky Q is the new recording box for those taking Sky TV? Or am I getting mixed up?

landros1

13 Oct 16 #111

I (and may more) am not a fan of Sky as a company but they are light years in front with their boxes.

KongDonkey

13 Oct 16 #112

MTV is rubbish these days

Zontes

13 Oct 16 #113

Whatever. Now go and sit down and give your mind a rest.

thegamer147

13 Oct 16 #114

I tried 4 all said same they don't do sky+HD boxes anymore what should I say tried asking for a reconditioned box

mcormack

13 Oct 16 #115

Source??

maclennanneil

13 Oct 16 #116

Did you speak to anyone in Scotland? They seem to be a bit more on the ball.

maclennanneil

13 Oct 16 #117

Seriously man, stalking isn't a good look.

Crossbow

13 Oct 16 #118

Yes, you're right. The Sky Q [box/player] is separate from the Sky Q Hub, which is just the router.

TheGentleman343

13 Oct 16 #119

Didn't work for me, after 6 calls, all to Scotland. They say they do not stock the 2TB box any more due to Sky Q being released but offered me a free 500GB as compensation.

Zontes

13 Oct 16 #120

:smile:

jans

13 Oct 16 3 #121

mcormack

13 Oct 16 #122

Thanks

spaceman051

13 Oct 16 #123

Thanks that is where I saw it

imtaz786

14 Oct 16 #124

I understand that the Q Box is only compatible with sky broadband. You loose some functionality if say with BT Broadband. Is this true....from personal experience not assumptions please. Thanks

sebrichter

14 Oct 16 #125

So an update: I've had my box delivered but it is indeed fairly old - so old that I didn't consider it to maybe not be wireless enabled, which I didn't expect to happen, but it did. Just on the phone to Sky to get this sorted out. I'll update with more info after my call.

sebrichter

14 Oct 16 #126

Another swap. This time FOC. no catchup services over the weekend.

bbfb123

14 Oct 16 #127

Can't believe how hot this deal is getting. I got the exact same thing like 2 years ago from sky when my sky box broke. offered to send me out another 2tb box for £30. Best thing was I got sent a box that appeared brand new, plus my old box was just slow it wasn't fully broke so I have 2x 2tb boxes now.

sebrichter

14 Oct 16 #128

Did you post it two years ago? Surprised it didn't get hot back then.

CR_&_JR

15 Oct 16 #129

Does it come with a New or Reconditioned remote control.

maclennanneil

15 Oct 16 1 #130

Just got mine and it looks brand new.

Model is an Amstrad DRX895W, which is selling for £250.00 on eBay:

http://www.ebay.co.uk/itm/Sky-HD-Box-Amstrad-DRX895W-2tb-PVR6-2016-VERSION-3D-READY-WIFI-/121500900553

Many thanks OP, this is an absolute steal.

sebrichter

15 Oct 16 #131

Doesn't come with remote control.

sebrichter

15 Oct 16 #132

Where can you see model number?

maclennanneil

15 Oct 16 #133

Model number is on the stickers that come with the box.

sebrichter

15 Oct 16 #134

Yep. Got the same. But only on second try. The first that came through the door didn't even have wifi so I sent it back and received this one.

maclennanneil

15 Oct 16 #135

Yeah, that's not so good.

Glad you got it sorted in the end.

sebrichter

15 Oct 16 #136

Also asked them about no return label and they said keep the second 2TB box. So now I've just added multi room to my account with two new boxes for £30.

maclennanneil

15 Oct 16 #137

Good skills Buddy!

sattie_c

16 Oct 16 #138

I'm having no luck whats so ever, 3 different people and now they have put notes on my account so they just keep repeating what I been told already.

maclennanneil

16 Oct 16 #139

Have you asked to be put through to Scotland?

algie42

16 Oct 16 #140

Talked to a lady in Scotland yesterday who stated that they had been instructed not to sell Sky+ any more only Sky Q. She also pointed out that I currently have a 500 GB box at the moment so it would be an upgrade anyway. She pointed out that if I had technical issues and a Sky engineer visited my home that he would replace the box on a like for like basis. Not a lot of help really so I think I may give up and stick with what I have got.

sattie_c

16 Oct 16 #141

No, but looks like it wont be honoured. My notes on the account will go against me.

algie42

16 Oct 16 #142

Sky in Scotland were of no use to me?

algie42

17 Oct 16 #143

Went through a chat session with one of the India support team last night. Same negative response.
"Sky no longer have Sky+ boxes so I cannot receive one".
It would be good to know how many people out there have actually been sent one of these under this replacement option or whether this thread has grown hot because of the luck of just a couple of people?
Either way good luck to whoever has been successful.

HankHandsome

17 Oct 16 1 #144

Having seen deals on this site go hot where it's obvious it's one person getting one thing in one store then this in itself wouldn't really surprise me, but i'm about to ring sky myself and see if i can get one.

Not holding out a great deal of hope though.

Mada06

17 Oct 16 1 #145

I've tried this and the lady said there is a block on Sky+HD boxes in favour of SkyQ.

HankHandsome

17 Oct 16 #146

This is what i've just been told as well, although i might ring back and try again with the 'already have a 2tb box' trick.

#edit

Just made 2nd call and mentioned the 'already have one' aspect and they've said that they have no idea what i'm on about and that the 2TB boxes have been completely phased out and none are available.

Might wait an hour and try one more time..

#edit 2

Call Number 3: Didn't wait an hour but just tried again and got through to an indian call centre. kept me on hold for a while but was also quite insistent that no 2TB boxes are available now.

Don't know if i can be bothered to try again .

Mada06

17 Oct 16 1 #147

I think we have enough information to conclude that it's unlikely this is still available.

HankHandsome

17 Oct 16 #148

Yep, I think you're right. I think i will try one more time though, because i'm just that stubborn :smiley:, but after that then I really will call it quits.

HankHandsome

17 Oct 16 #149

In the middle of call number 4 and i had to laugh. got transferred to the indian call center so i'm giving it the full whammy of "my friend got this box only a few hours ago!" and i'm trying to expand on the details and i hear the line go silent and then a "click" and I said "Did you just put me on hold?" and he mumbled "I'm going to transfer you to our sky experts to see if they can help". And he DID put me on hold mid rant !!.

Still, on with a nice scottish lady who seems far more amenable so we'll see how we go. definitely out after this though if i don't get one.

#edit

Well that's that. When I hung up, I realised i'd been on the phone for an hour and two minutes all told !!. Anyway, she really did try and asked plenty of different people and departments and couldn't do it so I'm satisfied now that this isn't an option any more.

maclennanneil

17 Oct 16 1 #150

Good effort mate.

algie42

17 Oct 16 #151

I thought I was persistent. I think you have finally convinced me this is a non runner. Well done for all your efforts.

sebrichter

17 Oct 16 #152

I don't know. It's either the luck of few or the misfortune of few. I received two boxes, one only arrived Saturday. To be fair though, this seems to be a win-win for sky seeing as its obvious they're phasing out the "old" boxes.

I know at least 8 people that I personally told to try and they all got boxes for £30.

tovi

20 Oct 16 #153

Ive just got one for £30, took me a while, tried to sell me one at £281 first of, after the trying to get me sky q! after the last update we have problems deleting and stopping programmes, so as i had a proble, got one for £30 :smiley: sure the hubby will b e pleased he will be able to store more episodes of dr who. but he will loose them, as i think we have to send the other one back?? can i just not give the postie it??

maclennanneil

20 Oct 16 #154

Sky sent me a plastic envelope and postage label with the new box to return the old one but I was under no obligation to do so.

tovi

21 Oct 16 #155

just tried to deliver my box today, and they wouldn't leave it, as our current box wasn't ready to go! :disappointed:

tovi

30 Oct 16 #156

they have sent me a 500gb box...gutted

sebrichter

30 Oct 16 #157

You paid the £30? I'd complain and have another one sent out when mine didn't have wifi.

sebrichter

30 Oct 16 #158

The whole point was you wanted more storage. They failed on their promise to fix this with the new box. Please call them again. They WILL send another one out if you're forceful. Don't take no for an answer.

tovi

30 Oct 16 #159

i was on the phone for 1hr 50mins ytying to sort this out....no 2tb to be had, i was missold, and can open a complaint. i was told that i couold only get a refund if i sent the box back,,, which would of meant i would of had no sky box. i told them this was ridiculous, as i would not be able to use sky with no equipment as i had to send mine back to get the newer box! (i didnt send mine back, i got one free off a friend and sent that one back) i told them i wanted to cancel. got a £30 refund onto the account, which is in my husbands name so he gets the refund, as i paid on my card. so now we have a spare box! and im down 30 quid and a few hours of my time, now what to do with the spare box!!!

STEVED73

24 Nov 16 #160

I've tried for this but they wouldn't budge as I only have an old HD box without wifi they wouldn't even give me a new version HD box so I'll have to settle for a free wifi connector instead of a 2tb box

argosextra

26 Nov 16 #161

If your husbands got the money then it yours anyway because both of you are together and you should share everything at least that's what we do. I would love if I can pay my partner that way it would keep them happy giving us a successful relationship

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