Received a phone call from Home Serve yesterday who are working together with United Utilities and I was offered plumbing and drains cover for 50p a month! There is no excess and covers repairs up to £4000. Also offers unlimited call outs. I asked if this offer was for certain customers only but told it is available through Home Serve website so worth visiting the site and checking it out.
12 month contract after which the price will rise but can be cancelled at any time with no cancellation fees!
Top comments
townsmcp
25 Oct 166#11
Just to correct everyone, you only have responsibility for your part of the drain before it merges with other households - when your pipe joins a pipe that has COME from elsewhere upstream, it is then classed as 'shared drain' - this is then the responsibility of the water company and in actual fact you should not be using a service such as this on shared drains.
The time this offers works best is if you the are end property on a road/cul-de-sak as you are likely to be the beginning of the pipe run - being as no one else's pipes come in to your property to join your pipes, you then have full responsibility over your boundary.
This is all known from experience with a water company a couple of years ago after a flood and determining who's responsibility it was to repair drains, flood damage etc
hajashek
25 Oct 165#13
avoid! I was lured by similar offer from HomeServe 2 years ago - it was one for boiler and CH.
One of the extras was a free boiler check during that initial year. I had an third party engineer (as HomeServe doesn`t employ any and uses some small local plumbing/CH companies) turned up to carry out the boiler check. This was in August (as this is quiet month for CH engineers, I presume). When the first cold evenings came along, I turned on my boiler to find out that it wouldn`t start - showing a fault. At this time I did not link the fault with the free boiler check a couple of months before. I have called HomeServe - as I had a boiler cover with them, right? First thing I was asked was my credit/debit card number, so they could charge the excess, then I was told that an engineer would be coming in on Tuesday, while I made a call on Thursday AM ! I don`t need to explain that having a couple of small kids at home without CH and hot water would be a nightmare, I have borrowed some electric heaters from friends and used gas cooker to warm water to have some kind of a bath. On Sunday I managed to get my mate plumber to come and take a look at the boiler, to find out that the engineer appointed by HomeServe to carry on the boiler check, had damaged the water pressure cork in the boiler, as well as forgot to put some screws back on. My friend fixed it in about 20 minutes and I went back to normal warm home with hot water. My plumber friend suggested that these kind of faults my boiler had, cannot happen due to a mechanical breakdown or normal tear and wear. These were made by HomeServe appointed "engineer" - wheather deliberately or not - I don`t know. But please be aware. Thanks.
winningchip
25 Oct 163#9
These cowboys should be renamed "Homeswerve" as they use every excuse in the book to not repair anything that goes wrong.
Avoid at all costs!
All comments (40)
InTheKnow444
25 Oct 16#1
Regarding Drains, wasn't the law changed so you no longer need this (onus back on the provider) ?
mopatel11 to InTheKnow444
25 Oct 16#2
Not that I'm aware of. Onus on the provider of what?
shadey12 to InTheKnow444
25 Oct 16#4
owners responsibility to border of property. water boards after boundary, if this is the same company I read about the amount of get out clauses was unbelievable.
You still have responsibility for pipes within your own boundary.
whoknew to InTheKnow444
27 Oct 16#29
any private drains which are shared with a neighbour(s) has become the responsibility of the water authority.
mikeb77 to InTheKnow444
27 Oct 16#32
the did change only regarding the boundary if the drain is shared with a neighbour or runs off boundary its then the local water authority so this deal is worth it
shadey12
25 Oct 16#3
isn't this the company who go fined millions and slated by every consumer site in the country?
Roger_Irrelevant
25 Oct 161#5
Looks a good deal for first year, in particular the Home Serve 8 which includes a boiler service for £9.95 a month.
I get most of this with home insurance so not for me, but heat added. :smiley:
derbree to Roger_Irrelevant
25 Oct 16#10
whos your home insurance with? couldn't find one that gave me boiler service.
lionkhan1 to Roger_Irrelevant
9 Nov 16#39
£30 excess charge for each claim on that policy.
Danegerous
25 Oct 162#6
I got this in November and used it 3 times. Billy bargain
single_lonely
25 Oct 161#8
bought this deal on website over three months ago. no excess. had leak on intake to cistern repaired and kitchen tap valve. called them once as was leaking from two isolator valves, had to put putty on for temporary repair. they turned up and said it's not leaking now so won't change valves.
winningchip
25 Oct 163#9
These cowboys should be renamed "Homeswerve" as they use every excuse in the book to not repair anything that goes wrong.
Avoid at all costs!
townsmcp
25 Oct 166#11
Just to correct everyone, you only have responsibility for your part of the drain before it merges with other households - when your pipe joins a pipe that has COME from elsewhere upstream, it is then classed as 'shared drain' - this is then the responsibility of the water company and in actual fact you should not be using a service such as this on shared drains.
The time this offers works best is if you the are end property on a road/cul-de-sak as you are likely to be the beginning of the pipe run - being as no one else's pipes come in to your property to join your pipes, you then have full responsibility over your boundary.
This is all known from experience with a water company a couple of years ago after a flood and determining who's responsibility it was to repair drains, flood damage etc
55jeff
25 Oct 16#12
Used them once but wasn't impressed with the work they did,just a temporary fix and I still had to get a "proper" plumber out after.
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Opening post
12 month contract after which the price will rise but can be cancelled at any time with no cancellation fees!
Top comments
The time this offers works best is if you the are end property on a road/cul-de-sak as you are likely to be the beginning of the pipe run - being as no one else's pipes come in to your property to join your pipes, you then have full responsibility over your boundary.
This is all known from experience with a water company a couple of years ago after a flood and determining who's responsibility it was to repair drains, flood damage etc
One of the extras was a free boiler check during that initial year. I had an third party engineer (as HomeServe doesn`t employ any and uses some small local plumbing/CH companies) turned up to carry out the boiler check. This was in August (as this is quiet month for CH engineers, I presume). When the first cold evenings came along, I turned on my boiler to find out that it wouldn`t start - showing a fault. At this time I did not link the fault with the free boiler check a couple of months before. I have called HomeServe - as I had a boiler cover with them, right? First thing I was asked was my credit/debit card number, so they could charge the excess, then I was told that an engineer would be coming in on Tuesday, while I made a call on Thursday AM ! I don`t need to explain that having a couple of small kids at home without CH and hot water would be a nightmare, I have borrowed some electric heaters from friends and used gas cooker to warm water to have some kind of a bath. On Sunday I managed to get my mate plumber to come and take a look at the boiler, to find out that the engineer appointed by HomeServe to carry on the boiler check, had damaged the water pressure cork in the boiler, as well as forgot to put some screws back on. My friend fixed it in about 20 minutes and I went back to normal warm home with hot water. My plumber friend suggested that these kind of faults my boiler had, cannot happen due to a mechanical breakdown or normal tear and wear. These were made by HomeServe appointed "engineer" - wheather deliberately or not - I don`t know. But please be aware. Thanks.
Avoid at all costs!
All comments (40)
http://www.anglianwater.co.uk/_assets/media/pst_leaflet_web_version.pdf
You still have responsibility for pipes within your own boundary.
I get most of this with home insurance so not for me, but heat added. :smiley:
Avoid at all costs!
The time this offers works best is if you the are end property on a road/cul-de-sak as you are likely to be the beginning of the pipe run - being as no one else's pipes come in to your property to join your pipes, you then have full responsibility over your boundary.
This is all known from experience with a water company a couple of years ago after a flood and determining who's responsibility it was to repair drains, flood damage etc