For anyone trying to sell anything on eBay know this:
PayPal/eBay will always side with the Buyer and screw over the seller.

I got scammed by some guy last month, he bought something new and working, then returned it claiming it was faulty. Knowing how biased eBay was, I took loads of photos and even a Video of me packaging the item... When the item was returned i made an unboxing video in which it was fairly clear that he had tampered with (replaced components) and used the item then factory reset it and sent it back. When I received it, it clearly didn't have the fault he described.
In total I had 3.5Gb worth of Photos and Videos. And even made a PDF showing clearly the difference between what I sent and what I received returned, with clear references to the photos/videos. In the messages I received from the buyer, he even contradicted himself about the fault. He first said one issue as a fault, then changed the issue into a completely different one in the next message, an issue that is paradoxical... Unintentionally saying he managed to use a feature of this item that is physically impossible to even access with that fault he described..

What does PayPal do? They don't even look at the photos or videos... They request an Unbiased 3rd Party Document confirming the buyer is at fault. They also said that even if I am found to be correct, they would not reimburse me for the cost of getting such document...


In the end, I was lucky because I contacted the manufacturer who was nice enough to spend their time and money helping me and eventually made this said document... You're guessing now that the Buyer is proven of fraud or what not, he would be the one to pay for it.

NOPE. PayPal still refunds him, then simply reimburses me 99% for the damages caused to the item sold... Even though I got to keep the item that was returned it has no value since components in it were swapped, it is used, and totally bricked because only the Buyer has the Activation code to it, which even the manufacturer is not able to disclose to me given that I now have it.

If there is one thing that you take away from this. DON'T EVER SELL ANYTHING ON eBay IF YOU ARE NOT PREPARED TO GET SCAMMED!!!!

It doesn't really have anything to do with that. Paypal themselves (or Telus) are footing the bill for this. It really doesn't affect sellers in any way, because literally nothing is changing on their end of the transaction. The buyer is just getting their return postage paid for, with everything else proceeding normally. I don't get the fuss. The single and only way it could affect any seller is if somebody returns something that they otherwise wouldn't have bothered sending back, because return postage would have made it not worth their while due to an item's low value. I don't see that as an inherent negative either. I've had quite a few faulty things over the years that only cost a few quid and had to basically just write the money off, because it'd cost as much (or more) to return it as I'd get from a refund.

As a pro seller on eBay voting cold. How about refunding the wasted postage costs paid by us too not to mention time and messed up goods

Considering seller should pay postage if item is bad/not as advertised, etc this will only benefit people who want to return items for no reason just to be annoying to seller.

heat added :smiley:

Shop with PayPal and if what arrives isn’t quite cutting the mustard, you can return it on us.

Activate this service for free and we'll cover up to £15 of return shipping costs for up to 4 eligible PayPal purchases worldwide until 31 December 2016.

Pay with PayPal.
To opt in to Return Shipping on Us, activate your account. Offer applies to eligible PayPal purchases on or after 4 April 2016.* Save your PayPal receipt.
2
Send something back.
Save proof of your return. We’ll refund up to £15 of return shipping costs for each claim, for up to 4 claims per person until 31 December 2016.
3
Request a refund
Visit the refund request page to file your claim within 14 days of the return ship date.

Get your refund.
If your claim is approved, we’ll send a refund to your PayPal account within 10 business days.*

it's been this for some time now, they extended it from 31st August I think it was

They rejected mine as I was a few days outside of the return period. Rules are rules I suspose but still annoying!

I'm reluctantly adding warmth but strictly speaking this is not a deal.. So please move it.

Kind regards.

I'll get my coat..

So if you bought an item with Free P&P but it needs to be returned, and it'll cost £10 to return, Paypal will reimburse you?

It's a very lengthy process though they want screenshots of everything

Not great from a seller's perspective.

:disappointed: