"Perhaps something has gone wrong and your provider is unable to fix it. The most common instance in which this occurs is when you can't receive an acceptable signal where you live. The coverage maps you'll find on providers' websites are guidelines only, since they cannot possibly measure signal strength in your actual house.
The first thing to do if you’re experiencing poor service is to contact your provider by email, phone, or letter. Outline the situation, and state what help you’d like. If your provider cannot or will not help rectify your problem, you can take it further.
An Alternative Dispute Resolution (ADR) scheme will take on your complaint and follow it through on your behalf. There are two ADR schemes that focus on the mobile industry. These are CISAS and Ombudsman Services: Communications. You can contact them online via their respective websites"
sebnaylor
27 Jul 16#6
Cancelling your direct debit makes sure they don't take money from you again
monkey1999
27 Jul 16#7
Hot but isn't three bit crap compared to other big 3
AndyRoyd
27 Jul 16#8
Best thing they could give to an unhappy customer is a PAC.
Opening post
All comments (39)
It really is a great deal if you're planning to join 3 anytime soon and if your current contract with someone else is ending.
"Perhaps something has gone wrong and your provider is unable to fix it. The most common instance in which this occurs is when you can't receive an acceptable signal where you live. The coverage maps you'll find on providers' websites are guidelines only, since they cannot possibly measure signal strength in your actual house.
The first thing to do if you’re experiencing poor service is to contact your provider by email, phone, or letter. Outline the situation, and state what help you’d like. If your provider cannot or will not help rectify your problem, you can take it further.
An Alternative Dispute Resolution (ADR) scheme will take on your complaint and follow it through on your behalf. There are two ADR schemes that focus on the mobile industry. These are CISAS and Ombudsman Services: Communications. You can contact them online via their respective websites"