You will regret a move to them. Do your research

worst customer service if u have issues

Good, unfortunate that every mobile network outsource customer care but EE, most offshore know company policy over Ofcom regulation and code.

I only had one VT issue, PAC'ing out and had to get Ofcom involved, even then the VT agent was desperate not to let me have the PAC with chit chat about them being the best.

Generally:
Always when having problems getting a PAC always tell them there is no signal at the address you are due to be moving to and poor coverage in the whole area regardless of what map coverage says. It works a treat because a signal is also handset dependent not just a map and its blackspots - if you say the signal issue is just at the new address they will upsell wifi calling or signal boxes (picocell) to stop you leaving by gaining the PAC. Just tell them I have a great signal on X network in the area and the new address - make sure the X is not using the same network as the old provider you are trying to move to with PAC, does not matter if it is just that the customer service agent is led to believe otherwise to get that PAC quickly as possible.

well yes I did call the card issuer and finally got refund from the card rather than vectone ?

worst CS
topped up online - payment failed twice for £10
called CS said money wont be taken - try again - tried and got £10 credit
but guess what - the £10 x 2 also was taken.
called CS says we dont have money - told them it shows on the bank statement.
Asked to Email statement - did that - no response - call multiple times - email multiple times have had to repeat the story over and over. Got told would get a call for sure.
Never ever got a call.
Got fed up and lost the £20 never going to use them.

Why was this cold?

http://www.hotukdeals.com/deals/unlimited-data-2g-cap-after-10gb-usage-3000-minutes-3000-sms-10-00-month-vectone-2440158

Has anyone got this?

How does it work, is it just £7.99 for the first month top up?

forgot to add the most horrendous thing about vectone is getting a top up voucher.

even though they advertise you can get top up voucher in morrisons, but in 3 months I've never been able to get my top up there!

It all comes down to personal usage but if one wants to buy this sim to make cheap international calls then I guess you will be better off getting the £10 a month Virgin mobile sim. You will get 2500 cross network minutes, 2GB data and 2500 minutes to call 08 numbers that can be used to make FREE INTERNATIONAL CALLS.

Have a look at my thread HERE on how you can make free international calls to over 80 countries using your 08 minutes.

I moved over to them from Virgin, however customer service was so poor, I moved back to virgin. Not a bad deal with Virgin, 2500mins, 2500mins to 08 numbers, unlimited texts and 2Gb of data, and I pay £9.00. so depends on your needs, 2Gb data is enough for me, and easily use 1500-2000mins a month, and 400-500mins on 08 numbers.

awful cs as people have said. it's not that they're rude, they don't understand english most of the time, and don't answer your question. there seems to be just a default response to any complaint with 'well give you 200mb free'. bloody frustrating. avoid. choose other cheap sim providers for literally a couple of quid more. I can recommend talkmobile :-)

Voted cold, reasons:
Been with them 4 months: September-January, signal (network and internet) stopped working at least 3 times a week for anywhere between 5 min and 2 hours (the most I had to stay without signal was 4 hours!). I had to wait 30-40 min to get to talk to CS everytime I called except when I called before 10am. The offer I had activated said I would get a top-up bonus, never received it, called CS(about 20 times in 3 months) to ask what is going on, they said I would receive a callback from a manager, I never did. Very bad CS and the worst services I have ever encountered.

heat

Good point, think you order a free sim online then topup and choose the plan by dialling that package code.

trustpilot says - Vectone Mobile reviews - Bad 0.9 (from 0 - 10)
really bad customer service

I think Vectone and Delight mobile are owned by the same company Mundio, from experience with delight, customer services are poor, you ring for about 15mins then someone picks up and says hello like it's being run from a spare room and a few months back during a network upgrade the service went offline for about a week. On the bright side calls are cheap and they use the EE network but as stated above credit expires after 90 days so don't topup too much in one go. Delight is 3G not 4G so I presume Vectone is the same. Personally I would keep a spare Three 321 sim in the back of your phone with a bit of credit on because if they go down the helpline probably wont help :wink:

Here are peoples thoughts about working at Mundio, worth a chuckle :smiley:

https://www.glassdoor.co.uk/Reviews/Mundio-Mobile-Reviews-E917898.htm

I'm voting hot for the deal as it's cheap but if you want CS look elswhere.

Take care topping up your credit with vectone, it expires after 90 days. I tried the service and it was very poor, no signal issues..

Issue charge back through your bank.They should refund you straight away then bank will take up with the company.

is it 4G?
Also, is this a monthly rolling? or just offer finishes in a month and back to £10?

You will regret a move to them. Do your research

Have any of you people complaining about CS ever had any experience with them? Or are you all just going off what "someone" has told you?

how do you actually get the deal?

Horrible CS.

Anything from Vectone is cold from me. They make changes to their packages without notice. One month calls are free to Africa, next month they are not. Useless customer service too.

The very definition of "You get what you pay for" - or don't.

Been with them a year, top up a £10 a month for Unlimited Minutes Texts and less Data than when I started off, but have not had issues, apparently CS is useless if you do! I would add that CS at EE and Three have been bad with friends phones so I think they all have issues due to the number of customers they handle.

hmmmmm

They use EE's network.

Healthy data package.

worst customer service if u have issues

very low ratings on trustpilot

I am using them, no issue