54,654 total
Really lovely helpful staff. Samantha especially was great, taking me through the processing of getting a new phone. Shout out to the other staff (sorry I didn't get names - a young man with long hair, a girl with blue streaks and a northern girl) also helped me with various other things like transferring info from my other phone and claiming on a promotion as I'm a complete dipstick when it comes to tech/everything. Thanks guys!
Date of experience: 27 April 2024
Paid 2 visits to the Bromsgrove store with an older gentlemen I help look after, who had a number of queries about his phone and broadband contract. Both times we were spoken to by Amy who was absolutely fantastic. She gave him a number of options and without pressure, a few days to think. On returning, she again went through everything his new contract would entail making sure he understood everything. Friendly, fantatsic customer service that is hard to come by these days.Will be returning when my own contract is up and recommending others to use the Bromsgrove store.
Date of experience: 26 April 2024
I should have paid more attention the the staff member's name, I think it was Assaand. If this colleague can be identified then please let them know that I really appreciate their help and support when I went in store with a problem on my phone yesterday. Their subject knowledge and problem solving approach was fantastic and the issue was resolved there and then. Thank you. 😀
Date of experience: 27 April 2024
Needed mobile Internet as our WiFi is down. We were looked after by H who sorted us out really efficiently. He was chatty and engaging without bring intrusive and sorted everything put for us so we just needed to plug and play when we got home
Date of experience: 28 April 2024
Reply from Vodafone UK
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
I called into Vodafone in Stratford to check about upgrading my phone. I was seen by Manoj who was extremely helpful and even though I can’t upgrade yet he was able to offer me a new sim only deal which will save me money. He was very knowledgeable and helpful.
Date of experience: 27 April 2024
Reply from Vodafone UK
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
I went to Vodafone in Westfield ( Stratford) after my phone broke.I was welcome by Akhas who was very polite and friendly. He did spend over an hour trying to find a device and price plan within my budget which he successfully did.He was extremely professional and made the experience positive.I would highly recommend him for his customer service and professionalism. Thanks a lot , very happy customer. Pierre
Date of experience: 26 April 2024
Reply from Vodafone UK
Hey Pierre,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I was very impressed with Vodafone Harrogate branch's staff for their huge patience and great knowledge about their products.
Dawn kindly helped me solve my iPhone's messages sending barrier problem with Tom's help when necessary!
Dawn and Dan answered my enquiry for a potential new iPad contract.
Their team work was excellent helping each other to help me answer all my questions so that I could get a wiser decision in the end.
Thank you so much for your time, attention, understanding and tremendous help Dawn, Dan and Tom!
All the very best to you for everything!
See you around another time.
Date of experience: 24 April 2024
Reply from Vodafone UK
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Spoke to a lady at Newton Abbot Store who was really helpful the only number I could find having rung the 013 number but NOT A VODEPHONE CUSTOMER YET so couldn’t get through, tried the chat line without any luck either. Really frustrating an elderly lady who just
wants an iPhone and needed information first.
Thank you. Thank you really appreciated.
Date of experience: 27 April 2024
Reply from Vodafone UK
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Muhammed was extremely helpful and made sure I got the exact deal I was looking for.
He was great at answering all my questions whilst being very informative.
Very friendly and patient with me and I would highly recommend others to come here.
Date of experience: 28 April 2024
Reply from Vodafone UK
Hey Zoe,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The team at Vodafone Silverburn were extremely professional and Si Anderson really helped direct the team in sorting my problem. Very professional and kept me up-to-date throughout. I'll put all my business through this branch from now on. Thank Si.
Date of experience: 27 April 2024
Reply from Vodafone UK
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Absolutely lack of service broadband and customer service pay extra for pro just the same service as standard. Sign you up to a new contract without consent. Promises of cancelling service if don’t provide a steady connection but make any excuse to keep you in contract. Impossible to work from home. Home incorrect information on you. Moved house and still had my old address as my address shocking service do not use
Date of experience: 28 April 2024
We tried calling your helpline and they were very unhelpful. After popping into your grantham store and talking to denis he managed to sort out all of our issues. He was polite, understanding and a credit to your team. Please pass on our reguards.
Date of experience: 27 April 2024
Reply from Vodafone UK
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
I went into my local branch (kings lynn) to renew my contract and was met by the lovely Anthony who sat me down, went through all my options, Anthony was very helpful and knowledgeable and helped with my contract. I would highly recommend this store and all the staff. Thanks again to Anthony.
Date of experience: 27 April 2024
Reply from Vodafone UK
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Had a few things that I needed to sort out about my account. Got chatting with Luca and he managed to help me with all my queries and a few that I didn't realize that I had. Always an awsum experience with friendly helpful staff :)
Date of experience: 27 April 2024
The lovely Holly was amazingly kind and helpful She changed my phone contract and gave me a much better deal and the whole transaction was seamless thanks to her
She also checked my broadband and explained everything so clearly so I could understand not being tech savvy myself and of a much older generation
I have used the Newmarket Vodafone for ten years and would never go anywhere else Everyone is always extremely helpful and a huge credit to Vodafone A huge thank you to you all and again to Holly for today 🙂
Date of experience: 27 April 2024
Reply from Vodafone UK
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Yet again Gary and the team, Chanelle and Martin did me proud. Gary recommended the phone and data package and Chanelle transferred the apps. I have used this shop for a number of years for phone and internet, their advice and support is excellent. I am a very happy customer. Roy.
Date of experience: 20 April 2024
Reply from Vodafone UK
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
1 contract 2020 broadband - 67 mb speed seen on vodafone app .
2 broadband cut off 2 wks for work, back 55mb in january.
3 3 month complaint every week ... line does not support 67 mb... in 2024.
4 wife receiving advertise from them to make a contract with 67mb.
5. 2 month emails that I will receive compensation. Miss Specialist customer car, put my contract under deadlock... which means SHUT UP.
6. NO RESPECT FOR CUSTOMER AT ALL. NOBODY SHOULD MAKE ANYMORE CONTRACT WITH THEM.
Date of experience: 01 January 2024
Reply from Vodafone UK
Hey Franza, I'm sorry it has reached that stage with your broadband. If you do want to speak with anyone regarding your case you can contact the details on the deadlock. If there is another issue you wish to speak with us about please reach out to my team.
Facebook - vodafone.uk/3K1e4GB
Twitter - vodafone.uk/3nfdPyY
Instagram - https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
I came to Milton Keynes Vodafone shop and i was greeted straight away.
I was served by your colleague
AL-LARDHY.
The reason for my visit was to upgrade my phone. I could've done this online but I much prefer meeting on a one-to-one basis. Again Al-Lardhy made me feel welcome and whole experience was faultless. He went above and beyond and I left the shop with my new device with a smile.
I will keep on using Vodafone as long as people like Al are still about.
Thank you to him and thank you Vodafone.
Date of experience: 28 April 2024
Reply from Vodafone UK
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Honestly took the p*ss out of me. Cancelled a sim contract within 2 days, they still charged me for it. Made a new account in store manager lied to me about the discount price, promised 5G in my area and it’s non existent, the 4G is appalling. Gifted me a £5 Morrisons gift voucher which cannot be used as minimum spend on these vouchers is £10. Massive joke of a company and I’ve been with them for less than a month.
Date of experience: 11 April 2024
Reply from Vodafone UK
Hey Meghan, I'm sorry about your experience - If there is 5G in your area and you aren't getting it. There are things we can look at to try and resolve it for you, please could you contact my team using on of the following links:
Facebook - vodafone.uk/3K1e4GB
Twitter - vodafone.uk/3nfdPyY
Instagram - https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Went into the Carmarthen store yesterday and back in today as we wanted to change provider. Becky served us on both occasions and I must say, the service is the best. What a lovely lady, she went above and beyond for us today and her knowledge is amazing. Thank you for everything. 100% first class service.
Date of experience: 28 April 2024
