7kg load is small. 2 years warranty is all you get. If Miele claim tested to last 20 years they should put their money with their mouth is and offer 20 years warranty. Too expensive for a small load machine when others offer 5 years+ warranty.

Been reading this thread with some amusement. So much slating its unbelievable world is turning into one big troll as everything thinks they are right.

I been in the whitegoods trade for 25+ years and I can tell you Miele are THE top brand for quality and engineering.

You put a 2 year warranty Miele and a 6 year warranty Panasonic in front of anyone in the trade and everyone will walk to the Miele. Why not the Panasonic ? because its made in Turkey by Vestel and now Panasonic have said to Vestel go source the parts cheaper now you don't have to build then to our original specifications.

This is the order of quality/reliability:
Miele/Bosch(Neff/Siemens)/LG/Samsung/Whirlpool/Electrolux/Indesit (what a mistake to my Whirlpool are idiots)/Haier/Beko/Anything by Vestel (Panasonic/Servis/loads others)/Rest of the Chinese crap like Midea,Homa,Hisence,etc

People moaning why they are only offering 2 years warranty now when before you would get 5, 10 and 20 previously and I can tell you why.

So many people have brought the cheap one's that it causes a real problem at the top end because everyone has dropped a level or 2 in what quality they buy due to the world finances.

5 years ago this machine would have set you back £750 with 5 years warranty, 10 years ago this machine would have set you back £1000 with 10 years warranty. Miele incorporate inside their price the cost of providing an excellent warranty service and is the reasons why they are naturally the most expensive.

To compete in the market they are having to strip out the warranty to even catch the mid range market now.

£250 for a Miele PCB that's cheap you use to pay £400+. What do people expect you have the Rolls Royce of appliances you expect then to charge £100 for a PCB ?, you wont want cheap crappy parts in your Roller.

Remember Miele appliance's don't use off the shelf parts they are designed by them and they are made in much smaller quantities to naturally they are much more expensive and to a much higher standard and quality.

A Vestel machine does have a lot of generic parts in them now. Off the shelf parts that do a job and not particularly well and not designed to work well with other parts that are fitted in the machine's either.

People sour easily off a bad experience. A PCB going can be down to a lot of reasons and same factor applies to all the brands.

This is a great brand and great product and a great price. I can easily recommend it and no I do not work for Miele though I have repaired many but no where near as many as all the other brands.

Voted cold, just for the attitude.

Wow, what a thread. I'm a big Miele fan but even I can see m5rcc is talking unnecessary nonsense just to support the brand.

All of you though, need to understand how warranties work and why cheap appliances often offer a longer guarantee period than premium models.

7kg load is small. 2 years warranty is all you get. If Miele claim tested to last 20 years they should put their money with their mouth is and offer 20 years warranty. Too expensive for a small load machine when others offer 5 years+ warranty.

I did and it lasted 6 years. So never again. 20 years are false claims. I do not think section 75 will cover for 20 years.
The guarantee is 2 years, not 10 and not 20. It is a poor deal. Miele do not have the confidence in their products to offer a longer warranty. Please explain why the warranty is 2 years only.

Panasonic offered 6 year warranty!

I never said Section 75 would cover 20 years, but would cover six years which is more than a five last time I checked.

Miele offer ten year guarantees on their dearer machines.

It's only two years because they do not need to offer more.

Had mine for 15 years from new. Not one issue...

I only buy Miele appliances now. Buy cheap and buy twice (at least).

Chances are you'll never need to use the warranty.

We have the older version of this - cleans better on a quick wash than our other hotpoint does on a 2hr wash.

I own a miele vacuum cleaner,quality is not what you will be led to believe,within 12 months the metal hose started just uncoupling whenever it felt like it.. it was expensive , it failed within 12 months.
I wouldn't use miele again.

As they know their machines may fail and no confidence in their claims of being tested for 20 years.

Section 75 does not cover for 6 years. The onus is on the buyer to prove the fault was there when purchased. This is an expensive and uphill task.

They should record the number of hours use within the machine and guarantee to 20 years average use. But they will not. They only have the confidence their machines will last 2 years. Worse than many of the cheapest machines.