BT's mid fibre offering has increased in speed from 38Mb to 52Mb. They're not going to make any effort to let you know if you're currently paying for 38Mb, but you can upgrade for free. New customers no longer get the 38Mb option. Caveat: you will have to promise them your soul for another 18 months.
Top comments
MojoMan0427
16 Apr 1648#4
BT are incompetent.
royaltee
16 Apr 1627#35
I have been supplied by every broadband provider available in my area, talk talk, sky, plusnet, virgin, be there, orange, o2, the list goes on. Today, they are all the same, just different adverts. If you need customer service sometimes you get a great member of staff, sometimes you don't, the service you get depends more on you, what you know, asking the right people the right questions and how you act. Doesn't matter how much you pay or who you are with, literally no difference whatsoever. With bt infinity now and it's great and the hub 5 is solid with good wifi range. Bt fibre is not fibre to your door so you don't have to change anything in your house if you are moving from normal broadband over your phone line.
kester76 to garryallen
16 Apr 1624#12
It's BT, the idea of updating your speed for free gives them cold sweats at night time. Actually giving you your quoted speed bad enough to make them cry.
Dyslexic_Dog
16 Apr 1616#20
I wish they would concentrate on improving the speed for the remoter parts of the UK, rather than just give upgrades to the people who already have good and reliable speeds, all the millions they've had in handouts to improve speeds in rural areas and the best I can get is 1.5mb and that's not even stable.
All comments (204)
jouster
16 Apr 1611#1
If only my exchange offered better than 5mb. Oh no it doesn't
imdave to jouster
22 Apr 16#109
Yeah, my best option on BT or anyone else using their phone lines would be their ADSL service, ie probably in 2-8Mb range.
Would be nice to have competition for them, but at least VirginMedia are in my area. I'm on their 200Mb service, but actually get about 200-208Mb (Steam downloads caps it out at 25-26MB/s). Just a shame the 200Mb service only includes 12Mb upload speed :/ But I feel foolish complaining when some areas of the UK are still on Dial-Up...
kester76
16 Apr 166#2
I'm getting 51mbit from the 76mbit package. I'll be glad once I jump ship.
jb66 to kester76
16 Apr 16#7
Jump ship to where?
AStonedRaichu to kester76
16 Apr 161#44
Virgin is the only ISP which I got a good speed as advertised. I get 180mbps majority of the time on the 200mbps package. No BT fibre in my area tho fastest speed is upto 17mbps so cannot compare.
mcbaboon to kester76
22 Apr 16#139
Should say "I'm getting 51mbit from the UPTO 76mbit package."
Its your distance from exchange, state of cabling and contention causing that.
Sidvanwinkle
16 Apr 161#3
Update: Just checked out and looks like existing customers have a new 12 month minimum contract, not 18.
MojoMan0427
16 Apr 1648#4
BT are incompetent.
weegieq
16 Apr 161#5
How do you actually do this. Do I need to log in once on the BT site? All I see from link is the list if be options, nothing about a free upgrade
Derek_Duval
16 Apr 168#6
Customer services are a complete joke. I've been lied to many times and they've still got £200 of my money, despite admitting fault 7 weeks ago. Never again.
lordminty to Derek_Duval
16 Apr 163#32
Contact them via @BTCare on Twitter, you get to deal with people in the UK who will sort anything out.
jshoughton to Derek_Duval
22 Apr 16#141
Put it on Twitter, I had to then stuff got done!!
Derek_Duval
16 Apr 162#8
Why would anyone renew for 12 months and pay over the odds for a marginal increase that you probably don't need or would notice? Signing up for another 12 months is hardly free. Prices are almost guaranteed to increase as well. Chances are other providers will follow suit. Interesting to know though, thanks op.
awhitham to Derek_Duval
16 Apr 16#9
but if you phone up and tell them they are too expensive they will discount their prices anyway so even as an existing customer there is no need to pay the quoted rates!!
garryallen
16 Apr 16#10
I don't understand this. So if you don't sign up for another 18 months they will cap your speed to the current 38Mb speed? So in effect they will still have 3 different tiers? Why not just open the pipe to everyone on the lower speed option? Odd.
kester76 to garryallen
16 Apr 1624#12
It's BT, the idea of updating your speed for free gives them cold sweats at night time. Actually giving you your quoted speed bad enough to make them cry.
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All comments (204)
Would be nice to have competition for them, but at least VirginMedia are in my area. I'm on their 200Mb service, but actually get about 200-208Mb (Steam downloads caps it out at 25-26MB/s). Just a shame the 200Mb service only includes 12Mb upload speed :/ But I feel foolish complaining when some areas of the UK are still on Dial-Up...
Its your distance from exchange, state of cabling and contention causing that.