BT are incompetent.

I have been supplied by every broadband provider available in my area, talk talk, sky, plusnet, virgin, be there, orange, o2, the list goes on. Today, they are all the same, just different adverts. If you need customer service sometimes you get a great member of staff, sometimes you don't, the service you get depends more on you, what you know, asking the right people the right questions and how you act. Doesn't matter how much you pay or who you are with, literally no difference whatsoever. With bt infinity now and it's great and the hub 5 is solid with good wifi range. Bt fibre is not fibre to your door so you don't have to change anything in your house if you are moving from normal broadband over your phone line.

​It's BT, the idea of updating your speed for free gives them cold sweats at night time. Actually giving you your quoted speed bad enough to make them cry.

I wish they would concentrate on improving the speed for the remoter parts of the UK, rather than just give upgrades to the people who already have good and reliable speeds, all the millions they've had in handouts to improve speeds in rural areas and the best I can get is 1.5mb and that's not even stable.

All these people complaining about "only" getting 50mb from 72mb broadband, while I'm sitting at home getting 4mb tops with 0.7 upload and thats the "best" they can do in my area despite being 5mins from town :disappointed:

My bt contract is coming to am end... Not sure weather to try and get a deal and re contract... Ot cancel and get all the cashback ect.?

For us BT fibre has been quite good. Had some problems at the beginning but since then it has been okay.

Interesting offer

I spoke with a decent enough english chap on the phone on the way home on Tuesday, he gave me the upgrade maintaining my decent existing offers but had to sign up for a 12 month contract. Didn't bother me as only 6 weeks into this one.

I only found out from the openreach engineer when they fitted it. He said something about only Chester South and somewhere down in Cornwall was getting FTTP as standard, as some sort of test roll out, but I don't know how accurate that is.

Interestingly it means that the fibre broadband doesn't use the phone line at all now, but we still have to pay line rental for a phone that we probably only use once a month. I'm guessing if they let us not have the line rental then they would just increase the fibre cost by the same amount!

I was also told that one way to figure out if you will be given FTTP is if you go on their postcode and line checker thing on the site - if it comes back and says "you could get up to 76Mb/s" then that means it'll be fibre to the cabinet, and if it comes back (as mine did) with "you could get up to 300Mb/s" then it'll be fibre to the premises.

We didn't opt for the 300Mb version because that was 50 a month plus line rental, so didn't seem worth it, but they upgraded the line anyway (perhaps the old copper line was old and crap), even though we only opted for the 38 (or 52) Mb version, future proofs the house a bit anyway, for the day when everyone is on 300Mb as standard :wink:

Is there anywhere to get more information about and what areas will be done in regards to FTTP

Have just seen it confirmed as a free upgrade for all existing 38Mb fubre customers (mentioned on BT's own site):

http://home.bt.com/tech-gadgets/internet/faster-speeds-and-500gb-free-cloud-storage-discover-why-bt-broadband-is-getting-even-better-for-many-customers-11364056159626

"And if you are an existing BT Infinity 1 or Unlimited BT Infinity 1 customer, BT has started upgrading lines that will support the higher speed, so you don’t have to do anything to enjoy the speed increase. BT will let you know when it’s done."

Openreach installed our Infinity connection this morning.
They also installed a fibre cable all the way to the house so it's FTTP rather than just to the cabinet, without asking!

(Because Chester South is one of the test zones or something!)

Back of the net! :smile:

​Or me!!

No increase for me yet :disappointed:

I'm on the £10pm unlimited Infinity 1 (38Mbps), signed up end of January.
Checked my Line Status on my Hub and it's showing 58.22Mbps down and 19.53Mbps up, so looks like I've been upgraded for free without having to get in touch with them.
Starting noticing the extra speed last week but only just check the Home Hub to confirm now.

We're on a discounted rate of £10/month for Infinity 1 (38mbps) having only signed up to BT a few days before the new speed increase came in. Spoke to BT, then recontracted us for 12months and put us on the 52mbps speed, which has now activated (getting 51.50mbps). Keeping us on our original discount from when we originally signed up which runs out two weeks from the end of the new contract. Sorted !

I contacted them and I was told it was a free speed increase and no new contract needed?

i called yesterday and they offered me Infinity1 at 50% for duration of 12 month contract.

currently with BT infinity 38mb and called to enquire. She said I should already have got the upgrade automatically but when looking in detail said I can't receive it as my max is only 27mb. She didn't have a clue why and how it can get faster.

I signed up to 38mb and this then happened, without even mentioning or asking I got the upgrade...and to be fair I am getting 61/62mb line anyways!

Currently with Virgin and to be honest it's crap. Was sold 200mbs and getting no where near. Last few nights have been as low as 1-2mbs and 5-6mbs, Not happy as being charged for 200mbs with a little credit when they remember to do it. Apart from this week its been around 70-80mbs max.
Was on Sky before yes not as fast advertised but rock solid.
Contract due to end in October so was thinking about BT Infinity and PlusNet as Im in Sheffield.
The BT deal does look good and only 12 months instead of 18 months with PlusNet.
Think I can get BT sport for £5.00 through my sky box as well but don't think its HD which is a shame.
Going to keep a close eye on BT deals and hopefully get a bargain when ready as Virgin is poor

of from your home to the cabinet is a hefty stretch?

Someone on BT forums is stating there is no automatic upgrade or deal for existing cutomers. You basically have to phone them and see what offer they can give you. Vague to say the least.

Presumably the people paying £25 per month would just ring up to negotiate a new contract, which could in theory be less money. If you're already on a discounted deal then you'd need to ring up to negotiate a new 12 month contract which is likely to cost more than your current deal .....anything up to £25.

Doesn't matter to me my BT Infinity only goes at 20Mbps because the twisted pair from the house to the pavement is knackered.

​Having only just contracted for the Infinity 1 @ £10 a month, re-contracting is no biggy for us, but obviously I don't want to pay an extra £15 a month at this stage for the 52mbps. If I can get the upgrade great, but if not I'll just consider options in 11 months.

I'll agree with you there. I'm getting mixed messages over this. Twitter team seem to indicate you need to re-contract, not no indication of with or without discounts. That link seems to indicate you'll be able to and keep discounts, and then over the phone I've been told it'll change at its own accord to the higher speed with no need to re-contract. A wild goose chase right here. I'll just wait until I'm due to renew which is in the coming months and see from there. Just really not helpful for people who have only just started their contracts or are midway through.

From the BT Community, just what some people have been told when ringing up BT to enquire. The link you posted is interesting. Truth be told, it's incredibly vague and BT are doing nothing to clarify for those on existing contracts and introductory offers.

Where did you hear this? From what I've read on BT, if you were to upgrade the contract the discounts should move over to it as well:
http://bt.custhelp.com/app/answers/detail/a_id/36397/~/what-happens-to-my-contract-if-i-upgrade-my-bt-broadband-to-a-higher-option%3F

I'm hearing now that existing customers have to re-contract, but if you are currently on an introductory offer (like we are, having just signed up for 38mbs Infinity 1 only a few weeks ago for £10/month) you will lose that offer and pay the full £25 per month for the next 12 months. Oh well

That's what I was told on the phone when I was going to recontract, but the advisor I spoke to said that it will be increased for existing customers too, so no need to recontract until I'm due to renew.

I have actually, I'm from one. And yes, exagaration exists.

Try this page on Kitz - you have to find your cabinet and ID it visually...

will this auto speed increase happen for existing customers without the need to recontract?

you've never really been to the third world, have you?

The automatic speed increase will take place on the 29th April. All 38mb connections will go to up to 52mb on this date.

Hi Minted, bit of a weird question but I've got a homehub5, how do I find out who made the cabinet I'm connected to ?

Ouch, it's insulting in this day and age that 4G mobile offers faster internet than most people get in this country. The FCC changed the broadband threshold to 25mbit which is a far cry from what most people get. I think they should clamp down on the term broadband to only apply to speeds over 25mbit and force a minimum price on anything below that speed.
I can remember getting 512kbit in the early 2000s which was lightning fast for the time but 2mbit in 2016 is terrible. I still don't understand why telephones are still analogue and not digital with improved audio. I've heard of HD Voice that increases the bandwidth to give a range of 50Hz to 7kHz which is a lot better than what you get with a phone line. I can only guess that bandwidth costs money and most telecoms are greedy and won't want to give that extra bandwidth up.

How will i know when my automatic upgrade has happened? I am on Infinity 1

With adsl yes, with fibre no. it's ALL the same equipment with fibre, no oversubscribed LLU in the exchange. the only equipment that changes when you switch isp is the router/modem. isp can't even reset your profile with fibre, OpenReach control DLM and only an engineer visit can reset it.

different cabinets are made by different companies, e.g broadcom, Huawei etc.
some modem chipsets work better with some cabinets than with others. your connection stats tell you who your local cabinet is made by. my FTTC cabinet is made by Huawei, and my line is 100% stable with a Huawei modem. My Asus modem on the other hand has a broadcom chipset which causes a lot of CRC Errors, and has problems with G.INP.

again though, connection sync speed with FTTC is the same with any isp on a comparable package. only routing to specific I.p's may differ.

Being able to see the exchange from your house is no bonus if, like me, you have an EO (Exchange Only) line
I'm not connected through the local green box so cannot get FTTC
Been told that I will have to wait some months to get Infinity-type speeds
Plus point for the EO line is that I manage 2mbps over the local copper average

I feel like I'm stealing from them. Got it when they did a sale on a few months back. Got a 15 pound a month discount on it's usual price.

​That sounds cheap

I phone up BT on this today and i must have got through to the office cleaner as she had no idea on this! She stated that i was already on a 42 Mb connection on Infinity 1 which is incorrect as infinity 1 has always previously capped at 38 Mb. She also said i had been with BT for 4 months even though i have had fibre for over 3 years!
After this incompetence it really took the p1ss when i got the mandatory hard sell of BT TV and only took me 10 minutes of saying no before she took the hint.

Woo just got my free upgrade. 28 pound including line rental a month for 52 mb download, bt sport and free evening weekend phone calls. 20 ping during gaming. What a steal.

I know :wink:

Did BT also provide your keyboard?

Bloody predictive text.

I have a old Bt Homehub 3 and its been acting up recently. Could I talk with BT to get the Homehub 5 for free? I think I will have to pay p+p.
Or will they tie me to a further contract?
What are your haggling techniques with BT?

Not good service but if you had entered your details into the broadband checker on the bt website then I think you get a pretty accurate estimate, so you should know what is going to be delivered before you place an order.

Amazing idea thanks, but what one do i contact? There are so many would it be a specific MP associated to the internet? An internet MP? Lol

I did think it was pressure that was going to get the result but they gave me such a text book reply to my email i did think why did i bother. I moved from a 1920 build to a 12 year old house with internet from the stone age! "/

Cabinet..... it is distance from the green street cab with fibre.

Into the sea obviously :smile:

I have been supplied by every broadband provider available in my area, talk talk, sky, plusnet, virgin, be there, orange, o2, the list goes on. Today, they are all the same, just different adverts. If you need customer service sometimes you get a great member of staff, sometimes you don't, the service you get depends more on you, what you know, asking the right people the right questions and how you act. Doesn't matter how much you pay or who you are with, literally no difference whatsoever. With bt infinity now and it's great and the hub 5 is solid with good wifi range. Bt fibre is not fibre to your door so you don't have to change anything in your house if you are moving from normal broadband over your phone line.

Is there any solutions if I want to keep my current number?
I talked to BT customer services and they offered me a £7.50 discount per month ( from £40 to £32.50). That is including line rental and BT Infinity Unlimited 1.

Yes, cancel everything which was one of the comments on one of these many pages. I can't remember which, but from just checking again, he doesn't use the phone, so changes the number every time to open a new contract up. So, as he recommended if you want to keep the number, that method is best avoided.

I keep leaving after my contract ends and joining the next day, topcashback and sainsburys vouchers every year. Yes you sometimes have to pay a fibre broadband connection fee but with £140 cash back and £125 sainsburys voucher that's chicken feed.

This mentioned in an earlier comment seems to answer this in part: http://www.choose.net/media/guide/faqs/new-existing-customer-deals.html

With Sky counting you as a new customer after 12 months as you're aware. With BT it says you count as a new customer if you cancel everything and start again, which would be what happymanuk is doing to keep doing the BT deals year on year.

Hopefully I wont have to make any more calls to them, just the thought of calling them annoys me, it was that bad. If the issue isn't sorted I'll contact the CEO as you said.

I need to look that up, I dont think virgin will ever make it to us or this area, would be great to get their speeds with BT

BT provide pretty good quality and value for money services BUT ... if you have any issues, their 'customer support' is an absolute joke when it comes to getting them resolved.

You'll spend hours on the phone with L1 support going through a script read out by an operator somewhere in India, before they finally figure that the script doesn't cover the problem. From that point onwards, it's a crapshoot as to whether or not you get forwarded to someone in the UK who can actually fix it or you get spun some BS excuse that they seem to pick randomly from a hat.

I get 70DL and 15-20UL with infinity 2 unlimited, do they offer anything faster like a Infinity 3?

we have 200 mbps with V...WiFi at night drops to 22 mbps

Strange, just called up about this and was told that in order to get the faster speeds i'd need to up my monthly BB payment from £12.50 to £25.

Am I missing something that others have done?

Customer services are a complete joke. I've been lied to many times and they've still got £200 of my money, despite admitting fault 7 weeks ago. Never again.

Out in the villages you are stuck with a choice BT or the Post office and the speed is akin to 2 tin cans and a bit of string.
BT also have a habit of sharing new customers on a line rather than lay a new bit of cable causing problems.
Also never turn your router off as the software thinks there is a fault and slows you down , until eventually you get nothing.
If your speed slows , when you get through to India, tell them to forget the script, there is nothing wrong with box on the wall or your computer , ask for a line check and a speed test.
Then ask what the "profile" is set for in the exchange. 9 times out of 10 your profile has been set to a lower speed and needs resetting.

I'm getting 51mbit from the 76mbit package. I'll be glad once I jump ship.

Yes I did have to start another 12mth contract. It was a few quid cheaper so I thought why the hell not. There is always new deals, whether or not better is another thing. I find if your always waiting for the better deal you will never take a contract out.

And have you committed to a further 12 months? That's what's holding me back on this - surely there will be better deals between now and when my contract finishes in November.
Thanks.

would never go with BT again. Maybe ive been unlucky but BT disconnected me in february after i was told someone wants to take over my line. Told them on 3 seperate occasions i wanted to keep my phone and broadband,still cut me off. Was then told i had to have a new contract even though the disconnection was their fault. Sent an engineer round to connect me after a week and a half, he turned up said the number didnt match the address and just left.Gave them nearly 2 weks to re-connect and after that went to sky. Thet are still trying to charge me for a broadband service they didnt manage to provide. Have spent hours being shuffled through various dept's and even after assurances issues will be sorted out they dobt and i have to call them again. Buy this if you know you will never have to call them.

Write to your local MP & explain your situation, how unfair & ridiculous it is, say you work at home alot & require high speed internet. We did this in our village & our MP wrote to Openreach, BT etc demanding information, kepot in contact & relayed everything.. our village now has superfast fibre optic installed :stuck_out_tongue:

For something as simple as just opening a slot for you in the cabinet, a bit of pressure from local council/ MP should be easy for BT to do

My previous package was infinity 1 (37mb), upgraded to 52mb on Tuesday (got off the phone at about 6pm). Had the email explaining the details of the new contract within minutes and that it would be activated at 12am the following day.(Midnight) Went to bed that night, woke up and checked it and I was at the new speed. Happy days :sunglasses:

Better off with Virgin, 200Mb for just 41 quid with minimum calls.

I had this problem once and write to the CEO. the executive complaints team got back to me (as expected) and did a thorough check. the guy acknowledged that over the past few months I've been getting low speeds and credited my account for the past few months and the next few months too as work on the cable was ongoing. other point to note is that virginmedia speed guarantee is based on wired connection not wireless.

^ highly recommend this option if your having speed issues, print off your monthly report and send it in the post to your provider, because it's ofcom approved they will jump through hoops to correct it as its great evidence to leave.

I upgraded to the 52mb speed yesterday. Only because they offered it to me for £10.85/mth instead of the £12.50 I was paying previously. Just had to sign up for 12mths again. Which wasn't to much of an issue as I had only been with them for 5mths of my 12mth Contract. They activated it within about 5hrs. Great service IMHO

Looks good to me, my contract finishes with sky next month

I was on the 76 mb package for 4 years ish half way threw my speed went down slowly over the course of 3 months too 52 when the engineer came out it went back too 76 (with the engineer calling it a perfect line) this happened 3 times over the course of the next year it kept happening and eventually i gave up and accepted the new speed (bt thought 52 was acceptable for some reason) so when my contract ended i switched too sky and for the 8 month's it has been rock solid 69 mb now that's still not what i got oringally but a dam sight better then the 52 i was getting (openreach made no physical changes at my end and i rather doubt i switched on a day they upped my local exchange so i was 100% being capped by bt and they were stealing 17mb from me).

I find it very amusing now that the lower cheaper package gives the same internet that i used to get from bt meanwhile they have not even changed the higher packages speed.

Feel your pain. Moved into a new build 18 months ago, was without any internet for 3 months due to phone line issues, then a further 9 months with only 2mb internet until fibre cabinet was installed. Couldn't really use netflix/amazon prime or play PS4 online. Even basic web browsing was intermittent. You don't realise how much you rely on the internet until you don't have it or its too slow to be usable.

Contract is 12 months

Jeeeez, dont moan guys..... Ive been stuck on a 5mbps connection since i moved house :disappointed:
Its the worst i ever experienced and i was using dial up back in the day!
I keep checking for fibre availability and the openreach website says that fibre is available where i live i just have to wait till they add more spaces at the exchange?
I even emailed openreach to see how long it would take and basically the reply was blah blah dont know how long but we worth closely with councils to provide more fibre......left me deflated and unsure of how i can pressure them or who i can talk to about it :disappointed: 5mbps sucks especially for the xbox one it takes me a full 30+ hours to download a 45Gig game And it regularly drops connection :disappointed:

Just went onto online chat to ask about the speed upgrade (I'm on 38mb at the moment), was told it will be automatically upgraded but no set date as yet, possibly end of May. No need to sign a new contract apparently. For me the 52mb is perfect as my max speed is about 55mb, so it never seemed worth the extra for the upto 72mb bundle over 38mb. This is right at the sweetspot for my line :smiley:

Had a problem with faults with BT, an engineer told me that unless your connection disconnects they don't register speed drops which was the fault, used the app speed test on my phone showed barely a connection sometimes and it keeps logs,
In the end sent an ema

I rang up, got a fiver off my monthly infinity 1 option and obviously got the speed upgrade. I'm happy as bt have been pretty consistent with connectivity and reliability over the last few years. Cheers op

Our cabinet is approx 500 metres away. We get a solid 63-65 Mbps. Before infinity, we could only get 1.5 Mbps.

One other thing, I pay for the unlimited option with bt. Can't imagine other providers can give me the same package for cheaper.

Note that virgin does not exist around here.

I've given Sky my 28 days notice and been offered nothing special by their retention team... service finishes tomorrow.
Anyone know any good deals for (line+bb+tv) at a reasonable price

Ive been with BT for 9 years, never had a problem, been on the top infinity package, 3 years.

I invest in a very good WiFi router every 3 or 4 years and bin the BT one, Change the WiFi channel to No 13 (as no-one else uses that near me) also paid the engineer to extend the cabling into the center of my house next to a convenient mains socket to place the router properly. Maybe thats why I dont get problems?

Hoping all of the other FTTC providers will start matching this soon, would be nice to have a few extra mb/s free. :smiley:

https://twitter.com/BTCare/status/722020302394429441 need to sign need deal so might not be a "free" upgrade

will people on plus.net get upgraded too? plus.net's owned by BT

thats a 14Mbps increase no too bad, its a shame the 76Mbps package hasent been uped to 104Mbps, i could do with an increase.

for my part i have been with BT on infinity for over 4 years, indeed i am a heavy user and i have not had any issues which are noteworthy, £56 inducing 20GB mobile sim and bt sports not bad price either

If only my exchange offered better than 5mb. Oh no it doesn't

I'd rather cut my knackers off than leave Virgin for BT

With BT, can't fault them. Reliable, free Wifi when out and about on the mobile phone, BT Sport (not that I use it!), unlimited calls.

BT

Try using your address or postcode, did you try the infinity site, although your probably get the same problem.

If it gives you the cabinet number you can do a distance check on google maps and get an estimate/guesstimate that way.

Interesting, subbed.

I tried that, keep getting 'There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line' I am with SKY so presuming thats the issue

I was contemplating switching over from Sky BB to BT, currently receiving just under 8mb & its just not suiting our families needs, I'm stuck with an old O2 router (8yrs old) which I don't think helps, but they won't send me a new one, after reading this thread I'm even more confused, is there any way of finding out if a different provider can actually increase my speed before entering into a new contract?

Do you really think you're going to notice a discernible difference between 38 and 51 in your everyday lives?

Really not worth obsessing about people

I ditched BT as my line was so slow, upload speed was shocking. Just did a speed check on my virgin, 80mb download and 12mb upload.

I wish they would concentrate on improving the speed for the remoter parts of the UK, rather than just give upgrades to the people who already have good and reliable speeds, all the millions they've had in handouts to improve speeds in rural areas and the best I can get is 1.5mb and that's not even stable.

I would choose Virgin or any other operator but ...

I've always had Sky broadband / fibre. Always good quality, no slow downs or disconnects. Last year I made the grave mistake of switching to BT fibre, as they had a cheap deal on. Awful quality service. Slow downs and disconnects at least 2-3 times a day. Watching Netflix on the TV and part way through the movie freezes.. look on the router - the internet's gone down again. BT tech support are useless and say that up to 5 disconnects a day are deemed normal (er, what?!) so there's no fault.

Try to cancel before your contract's up and they charge you early termination charges (which is fine) but they also charge £65 for the router (the awful quality router), plus further fees for the TV box if you had that (even though it's free, and not even used). If you offer to send this equipment back to them they're not interest, they don't want it, they just want to charge you.

BT are a truly awful, awful company. Now I'm back with Sky fibre. No slowdowns, no disconnects, just consistent quality connection. I'll never, ever go back to BT. Not if it's free, not even if they paid me.

I think i am on 52mb already how do I check? My bt doesn't say.

Edit: I haveBroadband and Calls Unlimited BT Infinity 1 + Calls
TV. I think this is 38mb how do I upgrade just ring?

I live 2 miles from mk in a big village and I cannot get more than 2mb from bt and it disconnects constantly. If you ever have a problem they take months to get back to you, they disconnected my like by mistake and took 2 months to reconnect it.

I'm still trying to cancel my contract with them, I stopped paying them and hired a lawyer, it's a mess but I want my money back.

Been using virgin, getting 30MBps download speeds, it's always reliable and never cuts off. I had one problem with my router and they came within 4 days....

Night and day, bt sucks.

I can only hope they don't ruin ee or I'm switching to three.

Just need to get rid of the tories so we can have torrent sites unblocked.

They let me know with a TV advert.

Take the £5 (plus like rental) offer from Virgin for 50mb ... If you can get it of course

Haha now I just got to find the engineer :wink:

Fine company, and their Indian call centre is a delight.

Lol, you'd expect it to be free given how BT rip customers off

wish they would increase the 78mbps option, I pay more now than I did for 200mbps with virgin at my old house.

So can anybody confirm whether the upgrade is automatically done by BT without the need to re-contract? or do you have to call them up and re-contract to get the upgraded speed?

Just switched from talk talk fibre to bt infinity, what a joke, a month to get everything connected, lied to about everything under the sun, they promised they would honour my topcashback, now after me spending hours on the phone talking to every indian on earth i finally have it all up and running, now they are refusing to pay cashback because it was done on more than one order, if i dont get the cashback i will be £160 worse off this year, they have compensated me £23 for a months loss of internet and to top it all off my connection speed is slower than talktalk with constant drops and hangs. Roll on twelve months i cannot wait to leave

It changes, I never have one plugged in so for me at least it's not a worry. If having the same phone number is a concern then you should probably avoid this method.

"BT told us that anyone who completely cancels their old service will count as a new customer - but note the phrase "completely cancels"."

http://www.choose.net/media/guide/faqs/new-existing-customer-deals.html

​I think there's something in the contract where you have to pay £85 for the home hub 5. Their little piggie noses are twitching with glee as they squeel with joy at the prospect of another £85.

You can always leave if they hike the price more than a certain amount, same with all firms.

I think if you downgrade they might try to get another 12 months contract out of you as you're changing your terms and conditions. Only way you can get out of most BT contracts is either like the Army pay to get out or have a death certificate :disappointed:

I Just did a Speed Test... All I can say I'm amazed... I recently Added BT TV Total Entertainment onto My Package which was only another £8 Per Month to what I had with the Broadband on Infiniti 1,

I checked My Package Details and they've updated me to the 52MB Package automatically but as you can see from the Picture I'm actually getting more than 52MB... Will check It regularly and see If it goes up and down in the evenings/peak times.

well its all gone fine for me now have

5. DSL uptime: 0 days, 09:00:28
6. Data rate: 9999 / 54995
7. Maximum data rate: 25882 / 79795
8. Noise margin: 22.0 / 13.3
9. Line attenuation: 14.9 / 14.2
10. Signal attenuation: 15.3 / 14.2
11. Data sent/received: 25.8 GB / 88.1 GB

This makes fibre 1 too close to fibre 2 to warrant paying the difference, wonder if they'll up the top tier as well?

Sorry, I meant exchange, not cabinet.
The issue most definitely wasn't internal as I'd tried the Homeheap directly in the test socket for a week (and the bell wire was already removed) and nothing else connected (no extensions or other cable; wiring went telegraph pole > NTE5 socket > Router) I also tried with a BT 2700HGV which apparently had a decent chipset on the ADSL side, again for a week connected directly to the test socket.

The Billion router apparently uses the same chipset as exchange and you can tweak the SNR, so I bought one of those and fitted it (left the SNR alone as I wanted the exchange to retrain) and got the 1.8mbps up to 5.8 after about a week.

Almost moved to BT last week but when I phoned the sales department asking about BT TV and other products they seemed really clueless, so I called back to speak to someone else and they said something completely different to the last person, signed back up with Sky for another 12 months on the promise I'd get a new Sky Q router which arrived yesterday, I'm getting a solid 71mb download and 19mb upload and that's over wifi.

I'm currently getting 33Mb which is the old maximum, I can apparently get up to 38Mb which isn't a massive increase but I'll take 5Mb for free.

Then you haven't met me.
Next year, I will be living in a house with 5 other guys. If we are all gaming / streaming / downloading...with atleast 15 devices connected at any one time....its going to saturate the line.

​Thank you but I went through all the wholesale checks and escalations. Threatened all sorts. Basically their excuses were that someone cocked up our connection so it is fed through the "wrong" cabinet.

Also got told that BT only have a limited amount of Fibre connections in each cabinet
..so if others got there first it's tough.

It makes me all the more frustrated because literally my next door neighbour is hooked up to Sky Fibre 32mb with no issues.

Just don't know what to do now come renewal, felt exhausted by the level of excuses and incompetence.

Currently on Infinity 2 but having checked, I'm getting 56Mbps download. Not a lot different from this revised Infinity 1 so do I "downgrade"?

And unlike others, Virgin is not an option without using existing BT cables. No 100Mbps here, although 20 yards down the road that is an option. :disappointed: Developers did not allow optical fibre install on to estate but gave in eventually.

If you want to watch BT wriggle and squirm over their OpenReach performance see this Parliamentary committee:
[url]committee[/url] http://www.gu8superfast.co.uk/?page_id=816
I enjoyed every moment of it!

That shouldn't of happen if FTTC hadn't reached your cabinet yet.

How long ago was that, is it enabled now?

http://www.homeandwork.openreach.co.uk/when-can-i-get-fibre.aspx

This might be some help in the future as well.

https://www.samknows.com/broadband/broadband_checker

was on the 76mb package for the last 2 years and was getting average speeds of 29-31mb....queried this with BT,did all the waste of time checks and tests and was then told my line couldn't get above 32mb
asked why they didn't tell me this when I took it out and they said they wasn't obliged to!!!
never again,now with sky on their basic fibre pack which is much cheaper and getting the same speeds.
avoid

If your on ADSL/ADSL2+ it doesn't depend on distance from the cabinet, its distance from the exchange, your issue was internal to get such a speed jump which the faceplate solved.

Its still worth doing though, but if its distance only that's the issue and not stability then you wont get that sort of increase.

​Thank you, I'll have a look at that when I have a bit more time, although unfortunately I think I'm a considerable distance further than you from an exchange.

​Thank you, I'll have a look at that when I have a bit more time, although unfortunately I think I'm a considerable distance further than you from an exchange.

Would rather stick to 12 month contracts than stick around for 18 months since discounted advanced line rental only covers 12 month periods.

So many things can effect fibre bb. If your line is from a pole and a grey cable (drop wire 6) that's shocking for fibre. Make sure your router is on your master socket preferably with no extensions. Openreach filters work better than micro filters.
Working for most service providers nobody stands out better than others. No matter who you go with (except Virgin) everything is exactly the same except equipment on each end.

Interesting - so if you're on a 12 month contract (Broadband and Calls £10pm, after £13pm reduction for first year only) they'll want another 12 month contract?

But presumably without the £13pm reduction, meaning you'll be paying full whack for the 12 month extra period?

​Your house must be built on a BT Ley line :smiley: Being close to the centre you probably get the new tech rolled out 1st which is a bonus.

No, but the cabinet is roughly 100-200m down the road and the exchange is about 2 miles away. Although, I do live near BT’s 'Global Research and Development Headquarters' which may have something to do with it.

Hopefully we will see the £10 a month offer again with £100 pound pre paid card for their totally unlimited service.

This is something that openreach are offering to all ISP's so you should start to see this elsewhere in the near future.

FYI - This is (FTTC) "fibre to the cabinet", and you need to be close to the cabinet to get the best speeds, below gives you the general idea, but it doesn't take into consideration the line condition from home to cabinet. Your router also needs to be in the main socket unless your extension is cat 5 or higher.

0.2 km - 80.0 Mbps
0.3 km - 76.0 Mbps
0.4 km - 69.0 Mbps
0.5 km - 60.0 Mbps
0.6 km - 51.0 Mbps
0.7 km - 43.0 Mbps
0.8 km - 35.0 Mbps
0.9 km - 31.0 Mbps
1.0 km - 28.0 Mbps
1.1 km - 26.0 Mbps
1.2 km - 24.5 Mbps
1.3 km - 23.0 Mbps
1.4 km - 22.0 Mbps
1.5 km - 21.0 Mbps
1.6 km - 19.8 Mbps
1.7 km - 19.0 Mbps
1.8 km - 18.0 Mbps
1.9 km - 17.0 Mbps
2.0 km - 16.5 Mbps
2.1 km - 15.5 Mbps

If you check below it will give you an estimate of your speeds, it will also give you your cabinet number, I found mine on google street view and did a distance check on google maps.

https://www.btwholesale.com/includes/adsl/main.html

Thanks, will try. Their support just gives me a text book answer and doesn't answer the questions I ask.

I am on about the second green cabinet right next to Clacton High street exchange and my speeds are always 38 meg and 10 meg up my service starts on the 18th BT said for the new speed and this is my line

4. Board version: BT Hub 5A
5. DSL uptime: 10 days, 16:14:34
6. Data rate: 9999 / 39950
7. Maximum data rate: 26555 / 81104
8. Noise margin: 22.2 / 17.6
9. Line attenuation: 15.0 / 14.2
10. Signal attenuation: 15.2 / 14.2
11. Data sent/received: 19.2 GB / 52.6 GB

​It's the cabinet, not the exchange in the case of infinity.

Would be a bit of a con if we have to and get tied into a new contract and also potentially lose any discounts we may have.

Been with BT for 3+ years on Infinity 2, always getting 76mbps up and 20mbps down. Never had any problems except when our router just stopped working. However this was swiftly dealt with and we received a new router within a couple of days.

Quite funny seeing people complain about 50mb speeds.. Getting 3mb, paying for 20odd like most people around here. UK infrastructure is that of a third world.

I think we shall. I just went on their twitter and I found one of the comments from them said we need to recontract to be able to, but it seems like someone on the phone team is saying the opposite. Definitely a waiting game.

Oh great. I guess we shall play the waiting game then. Cheers.

Will this upgrade automatically?
I got the 38Mb BT Infinity 1 unlimited package on a offer for £10 per month in January, but if I upgrade on the site it wants me to pay £25.

I have to admit to being one of the few rare folks who have never had a problem with BT......since updating to a decent router. The one they provide is horrible (disconnecting every other day etc/poor wireless range/performance) - since buying an ASUS router, it has been bullet-proof for me. 4 months since my last disconnection and constant performance. You shouldn't *have* to buy an expensive router, but it shows you that they do themselves no favours with the horrible equipment they provide.

You are classed as a new customer as long as you leave ALL of their services, that's from BT by the way.. I give them my notice and then sign up (different email log in obviously) and arrange connection a day or two later. I even managed to do this when they changed the prices and I was able to leave for free, with no disconnection or equipment charges.

BT are terrible I would rather pay a bit more for a company who provide customer service.

Just been on the phone with bt, it will apparently update automatically over next few weeks and there's no new contact commitment, its just a 'free' upgrade. No doubt I'll have to ring back when it doesn't happen.

I don't understand this. So if you don't sign up for another 18 months they will cap your speed to the current 38Mb speed? So in effect they will still have 3 different tiers? Why not just open the pipe to everyone on the lower speed option? Odd.

​Virgin, just moved about 5 months ago and went from 100mbit to 51mbit as moved on the wrong side of the estate :disappointed: Complained a lot to Virgin and they got round to finishing off the road. Just got to do my close but I've got 8 months left on the contract so I'm happy. Roll on Christmas.

Why would anyone renew for 12 months and pay over the odds for a marginal increase that you probably don't need or would notice? Signing up for another 12 months is hardly free. Prices are almost guaranteed to increase as well. Chances are other providers will follow suit. Interesting to know though, thanks op.

How do you actually do this. Do I need to log in once on the BT site? All I see from link is the list if be options, nothing about a free upgrade

BT are incompetent.

Update: Just checked out and looks like existing customers have a new 12 month minimum contract, not 18.