My Sky HD box is on its way out (keeps freezing) and I phoned Sky who wanted to reset/update/reboot box etc. I explained I do all that regularly but it keeps freezing and I can hear the hard drive and I know it will fail soon (happened before). I was given the options of having an engineer visit (£65 call out fee then having to pay for a new box). I then asked just for the price of a new box which was quoted as £400 for the best 2TB box (built-in wireless etc.). I asked for other options and was then offered the same 2TB box for just £30 but a refurbished one (good as new). This seems to be an outstanding deal! My current box was a refurbed one and has lasted since 2010 and seemed just like new. Quite a bit cheaper than upgrading to Sky Q which is the same content just a fancy front-end!
This is a replacement and old box will be taken away by engineer
- Youngy
Top comments
basil1234
28 Mar 1619#44
loosely translated
yes you been with us ten years and boy we have earnt some money out of you.
we would now (cough) like to offer the chance to screw you over with raised price subscriptions for at least next year and hopefully next ten years as well for this offer you only have to pay £99 for your new Q box.
thank you for being a gull-a-bull
sky customer services
basil :smirk:
kelsbels12
24 Mar 1617#19
money grabbing ****
PC_Guy_2006
3 Apr 163#58
Cold !! Sky should provide this equipment for free. Virgin Media do. Sky charge enough for the packages and as I pointed out to Sky you cant use the service with out them. If you say you will cancel and they will put you through to retention's who will eventually give you it for free.
All the time people are mug enough to pay sky for routers or boxes when they go wrong they will keep charging.
tezray
24 Mar 163#1
hmm could do with a 2tb hard drive might try just for the drive thanks
All comments (121)
tezray
24 Mar 163#1
hmm could do with a 2tb hard drive might try just for the drive thanks
gram333uk
24 Mar 16#2
can i ask... was this part of a contract renewal? or just a one off £30 payment? im using original Hd box with very little space to record much HD!!
thedraper to gram333uk
24 Mar 16#29
Just a one off payment no renewal.
robertr
24 Mar 161#3
Good price, although the 2Tb Sky Q Silver box + Sky Q Mini box are currently free of charge for Sky customers with over 10 years of service (just pay £50 for the install).
Dave_dave69 to robertr
24 Mar 16#6
are you sure you don't have to then pay an extra £12 per month?
"Sky+ TV customers
Typically
£12 extra a month Depending on your Sky TV package. One off cost applies. See below for further terms"
Ingliston to robertr
24 Mar 161#8
Am I right in thinking that Sky Q is only for Sky customers who also have Sky broadband?
mrimac94 to robertr
24 Mar 16#17
Sky Q boxes are rented not owned. You have to give them back at the end of your service.
eslick to robertr
24 Mar 16#22
cant really compare the two though since you pay a small fortune for the Q subscription
thedraper to robertr
24 Mar 16#30
Only if you have broadband and/or sky sports/movies I believe...
markvb to robertr
24 Mar 16#36
Is this something you were told or does it state this anywhere on their web site? I have been with them over 10 years and still wanted normal price for Sky Q hardware.
Ingliston
24 Mar 16#4
How very interesting.
freakstyler
24 Mar 162#5
Would also like to know if its part of a contract renewal, would be very tempted to order one to replace a multi room box
hallanthony
24 Mar 16#7
Sounds like a good deal always running out of space, just on the phone now trying to get one myself :smiley:
robertr
24 Mar 16#9
Package price does increase for the added Sky Q features, however, they also moved my existing discount over to the new package.
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
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Opening post
This is a replacement and old box will be taken away by engineer
- Youngy
Top comments
yes you been with us ten years and boy we have earnt some money out of you.
we would now (cough) like to offer the chance to screw you over with raised price subscriptions for at least next year and hopefully next ten years as well for this offer you only have to pay £99 for your new Q box.
thank you for being a gull-a-bull
sky customer services
basil :smirk:
All the time people are mug enough to pay sky for routers or boxes when they go wrong they will keep charging.
All comments (121)
"Sky+ TV customers
Typically
£12 extra a month Depending on your Sky TV package. One off cost applies. See below for further terms"