Vodafone are the worst company I've ever had to deal with. Absolutely shambolic customer service every time. Avoid them it will save you a lot of grief if anything ever goes wrong.

it's bad enough that they charge you per GB but to say you can only use that within a set period of time is ridculous, OFCOM need to step in there.
Imagine if (insert petrol station name here) took back any unused fuel they sold you if it hadn't been used in 30 days lol

Every mobile deal we get: "worst customer service ever" and "you won't get a signal" - no matter which provider it is.

It's pretty obvious with millions of customers they won't please everyone. For me, I've had endless problems with Three - someone in sales sending a new phone and starting a new contract without asking, wife got a text saying it's coming, when she called they realised someone was boosting their sales and the account had fraud blocks on it. From that day forward we had endless issues until we cancelled the account, which was an adventure. I had great customer service with O2 and was with them in one guise or another for 13 years but moved to the middle of nowhere and O2 have zero service here, so we have had to switch to Vodafone. We get good signal pretty much everywhere, people round here have to use Vodafone or EE if they want a signal, and our data speeds are several times faster than home broadband which struggles to get half a meg on a good day.

I have found Vodafone service to be very good, got several devices with them now and zero issues, I tether my iPad through my phone as that's quicker and more stable than my home internet.

Sure, your experience won't be the same but to state a provider is terrible everywhere for everyone because you didn't get good customer service or have a good signal is a bit strange.

Yes their c/s is useless, but better than three or T-Moble. You have two options;
Use this complaints resolver here; http://www.resolver.co.uk/companies/vodafone-complaints
Or use my tried and trusted method of contacting the Vodafone CEO;
Mr Jeroen Hoencamp Chief Executive
Email [email protected]
Telephone 01635 33251

I live in a new build and Vodafone have the right frequency to go through buildings so just now I have had 20mbs upanddownload where as I would need to go outside to get this, so really it's down to us all to get the Free sums to check coverage

my data was not added automatic i had to have live chat add it

Bought a £10 Big Value Bundle and received my 50GB data, unable to tether to PC or tablet so contacted live support and a fellow called Gurpreet said using a hotspot wont work on their PAYG offers.

Sim works fine in mains powered 4g router

that wiki link has to be the worst backup to an argument i have ever seen,
but to clarify, for the dumb asses out there, a much closer analogy would be
if you hired a cab to take you from manchester to lancaster, the cab gets stuck in traffic on the ring road and after an hour the cab returns you to home saying sorry but we ran out of time oh and you still have to pay for the miles done!

LOL - a personal insult to round off a quality post or were you signing off?

No I don't work for a mobile provider (I actually hate how they operate at times & don't get me started on mobile retailers). So you have never heard of limited mileage car rentals... oh dear. Have a read at https://en.wikipedia.org/wiki/Car_rental#Rental_conditions

Next you accept that you pay sky per month not by how many channels you watch & yet you accuse a mobile phone provider working the same way of being terrible!

It is a service, they can offer whatever terms they wish & you can choose to take up that offer or not - accept that & put the anger to bed. I would understand your anger if part of it was hidden or changed at short notice (heck I'd be angry too).

could anyone tell me ... how does it work? or is it valid ?

I take it you work for a mobile provider? no one else could have come up with such an idiotic statement since when does hertz hire cars by the mile lol
also you pay sky for access, not per film(tho u can if u want) or station, its a fixed fee they don't charge you more or less for watching more channels or less channels which brings us to mobile data, do they refund you for unused data?
dumbass.

it's bad enough that they charge you per GB but to say you can only use that within a set period of time is ridculous, OFCOM need to step in there.
Imagine if (insert petrol station name here) took back any unused fuel they sold you if it hadn't been used in 30 days lol

Oh btw, after speaking with 2 separate agents on webchat (the first one failed), I got the 50Gb added.

Worst EVER customer service - DO NOT TOUCH. I won't bore you with the details; please ignore the apologists, they ARE the worst of all providers in terms of customer service. If anything goes wrong YOU ARE STUFFED. Never dealt with such a messed up system of call-centres, web chats and automated phone systems - each and every team contradicting information that the others have told you. AVOID

I guess some of you are following comments on the 20Gb contract deal.
Seems the contract deal, there is no netflix despite advertising it, lots of failed credit checks that miraculously get resolved with a phone call (therefore losing £84 cashback) and CS haven't got a clue.
On this 50Gb deal, it never turned up even after a discussion with online chat.
Shame as the in building and central london speeds are pretty good.
I think I've seen enough of Vodafone to make my decision.

Will update here. So far so good though.
Not too worried about speed at home as have wifi there and it was fast enough for most things (7Mbs on 4g). In Central London, Speed tests on 3uk I was getting 2.17 down and 0.10 up. On voda 14.3Mbps down and 11.6Mbps up.
As for CS, I've seen multiple comments on CS, where one said they are bad but not as bad as EE and 3. Myself, apart from having a selling agenda and very scripted, 3 have been ok on CS unless its off script. To be fair, little remains off script these days anyway.

Let me know how that goes. I'm in the same boat and was seeing this as an option to try their services before I jump boat.

Hmm, been 36hrs now I think. showing I have 200mb left of 500mb allowance :-/ Might be time to test the dreaded CS before switching to contract.
On other matters, the data speeds at home (4g) were way behind 3uk, but here in central london, things switch completely on their head. 3 is near on unusable on 4g (better to force 3g!) where Voda is very good.

I got sim last week and purchased the £10 value bundle.
How do you get the 50gb? Do you have to txt a phrase to a number or something?
MyVoda is showing usage out of 500mb. Not too bothered as just using it as a tester in my regular locations before committing to the 20Gb pm sim only contract .

How are you getting 100gb ee deal. I tried chrismas100 data 100 both said finished. Can you still get it if you ask for pac code. Voda is EDGE here so this is no good oh yeah cust serv is **** just ring sales dept and say op put you thru to someone who couldnt understand you sales supervisor will sort your issue. After you buy a phone its bye bye

I have jumped between different networks since I owned a phone. Vodafone are no worse than the rest of them. Good data, good deal....

Amazing 10gb is so much you cannot use it all. Not because 10gb is ablot of data but because voda is slow and patchy signal

This is good, using it in a huwaie mifi
60mbps / 50mbps

Vodafone is a con artist organisation. They'll take your money and not bother assisting with issues.

stay well away!

heat for the deal!

That's a bit broad brush IMHO. For example LIFE mobile CS is excellent, prompt answering, genuine efforts to resolve issues, call back to check everything is OK once sorted (plus a UK call centre which helps). I also find Sky CS very good as well.

It loads for me but I guess its a location specific link. Someone on here should know a work around to get it to load ..

But we LOVE to have a good old moan! ;-)

Got 50GB on first purchase of big bundle with new phone/payg sim. Can't complain. Well can, reception is poor and customer service pages don't load online! Oh and try calling shop for support and always get answer machine with NO reply to leaving number. total bar stewards.

Vodafone is worst customer service. It took me 6-7 calls in 4 months to get refund of £50 pounds they overcharged me. Each time I called, they promised to refund, but never did in next bill. I thought it might be me, having bad experience, but then read their trust pilot reviews, which are shocking. https://uk.trustpilot.com/review/www.vodafone.co.uk

That does seem strange. It's definitely compatible. Although, I can't say I really hear anyone praise Vodafone for their coverage these days. I'm on the fence of if to move to the BT deal or this, but I think I am swaying to BT now.

​Good point, but it's a UK Nexus 5 (D821), so should fully-support all the UK 4g bands. I've read quite a lot about Vodafone removing masts, so maybe that's it? Also noticed total loss of signal on a few random occasions and generally quite a weak/poor signal compared to what I got on Three and what my girlfriend gets on O2. On the fence at the moment as to whether to stay, or cancel and jump on the BT deal (esp. as we've just ordered Infinity).

Vodafone are the worst company I've ever had to deal with. Absolutely shambolic customer service every time. Avoid them it will save you a lot of grief if anything ever goes wrong.

I recently upgraded my contract and was told I would get unlimited data to tether for 2 months. Turns out that was false information and you cannot get unlimited tether with mifi. Been trying to cancel and get returns pack for 3 weeks. Customer service is shocking.

Anyone know link to email Vodafone complaints team? Used to be one but I can't find it anymore

Cancel the direct debit and send registered letter cancelling. Safest way as even if they tell you it's cancelled they still take money!

Every mobile deal we get: "worst customer service ever" and "you won't get a signal" - no matter which provider it is.

It's pretty obvious with millions of customers they won't please everyone. For me, I've had endless problems with Three - someone in sales sending a new phone and starting a new contract without asking, wife got a text saying it's coming, when she called they realised someone was boosting their sales and the account had fraud blocks on it. From that day forward we had endless issues until we cancelled the account, which was an adventure. I had great customer service with O2 and was with them in one guise or another for 13 years but moved to the middle of nowhere and O2 have zero service here, so we have had to switch to Vodafone. We get good signal pretty much everywhere, people round here have to use Vodafone or EE if they want a signal, and our data speeds are several times faster than home broadband which struggles to get half a meg on a good day.

I have found Vodafone service to be very good, got several devices with them now and zero issues, I tether my iPad through my phone as that's quicker and more stable than my home internet.

Sure, your experience won't be the same but to state a provider is terrible everywhere for everyone because you didn't get good customer service or have a good signal is a bit strange.

I've just moved to Vodafone on the 20GB/month Red Value deal that was posted on here. I've yet to see a 4G signal on my phone with it (and I work in central London!) Was with Three before and even got 4G at home, which is in a rural location way outside the M25.

​If the free offer page doesn't load, then you won't get the free bundle.

Just about to move house and am going from 78mb fibre to 4mb max with no fibre in the pipeline!

I get strong quick 4g in the new place though, so if I can tether, this would be perfect!

Can anyone confirm that tethering is possible with this sim?

Also, what size is the sim?

When does this offer expire?

Chat with CS this offer is for new not activated Sims (to be sure better Sim with BIG Bundle written on case), just buy in any Shop topup and buy bundle

Been with Tesco and virgin mobile and I found them both to be great . Vodafone however just trying to get to talk to someone in very difficult.

Tesco Mobile's customer service is consistently excellent.

Dont use email to complain send a signed for letter to the official complaints dept and make it clear you will take it further if not satisfied, this will work.....

Ordered. Cheers :smiley:

Just speak to cancellations...always easiest

If you can get a good enough signal to use data!

https://freesim.vodafone.co.uk/northern-ireland/big-value-bundles

Worth trying a UK mainland address ...nothing to lose

Free in N.Ireland

Excellent.

Not bad

its pay as you go bundles http://www.vodafone.co.uk/terms-and-conditions/consumer/mobile/pay-as-you-go/Vodafone-Big-Value-Bundle-extra-50GB-data/

I wonder then if they detect its a Mifi - will try from a handset.

I have been using tethering on my Moto E and it works great.

Dont go tethering with it - doesnt appear to work that great (with the SIM in a Huawei MiFI)