when did you purchase yours ? mine is still stuck on confirmed. I purchased vodaphone deal on 13 february.

I don't know why you dont believe him but I've had mine paid out via BACS too. Did it straight away as soon as I saw it as payable. Because of bank holiday weekend has taken a bit longer but should be in by tomorrow.

Yup mine too :smiley:

But as part of Euro traveller plus you can ring back to the UK using your bundle mins ie in this case unlimited as thats what this tariff is. I've phoned back to the UK and haven't been charged anything as it's included in the tariff. This does not apply to texts or data though. In that instance it may be cheaper not to have the £3 daily charge depending how much you use.

This is wrong.

Euro Traveller Plus is included in this contract and it allows you to call back to the UK from Europe without any extra charges.

Also, from the Vodafone website:
'When you buy a Red Value Bundle you automatically get Vodafone EuroTraveller Plus included.

You can opt in or out of EuroTraveller Plus at any time during your agreement. Text ADD or REMOVE to 40506 or call 5555 free from your Vodafone mobile.'

Have you tried texting this number?

Saying 13 weeks for me. Hopefully sooner but at least it's on the way.

Had the same email and it's now showing confirmed as £80. :smiley:

Also just had a missed call from Vodafone's customer service, no idea if that's related but it did come be about 10 minutes after the email so I presume so.

I think you should as I can't see it changing now. Mine wasn't showing at all before but probably a related problem.

I had this message too

I've used my sim in my iPad and mifi since day one. All works fine, no issues so far.

Yeah same here, just waiting to next bill date to see if it shows up (tomorrow)

if not then can chase it on live chat

Was your complaint in writing or live chat?

Used Live Chat a couple times about this, hopeless isn't the word.

Eventually gave in and called again yesterday, got a Scottish bloke who went through them all and advised my balance showing is wrong and told me there was a credit to counteract the balance that I can't see but will resolve itself next billing date (9th April).
I've made it clear to them am not paying any bill until I can see it clearly billed for the correct dates/amounts and will not continue the contract until it has been resolved, 14 day cooling off period or not.
Still nothing on TCB, but not bothered too much about that as the £270 Netflix credit more than makes up for the hassles!

Used Live Chat a couple times about this, hopeless isn't the word.

Eventually gave in and called again yesterday, got a Scottish bloke who went through them all and advised my balance showing is wrong and told me there was a credit to counteract the balance that I can't see but will resolve itself next billing date (9th April).
I've made it clear to them am not paying any bill until I can see it clearly billed for the correct dates/amounts and will not continue the contract until it has been resolved, 14 day cooling off period or not.
Still nothing on TCB, but not bothered too much about that as the £270 Netflix credit more than makes up for the hassles!
[/quote

How did you get 3 years worth of netflix?!

Yes they bill a month in advance, but they have billed you the full amount for one day of service so definitely not correct.

A lot of us have experienced billing issues. Sadly you may have to call a few times to get someone who knows what to do

It's the blue light card police employees. Completed form which was asked of me on live chat, they verified me by emailing work address and that's it! Even though bill shows up as £20 pm I've confirmed 5 times with different advisors on live chat it is £16 a month. After the TCB it's less than £9 a month with Netflix too. Also used my phone in Poland at the weekend to call home as you get EU calls included and this worked fine too, no charges.

12 months (£89 credit)

Same as me. Wonder why we're all showing different amounts though. I know there's a boost for plus members but that should still only mean 2 amounts. AFAIK TCB didn't change the cashback amount while the voda promo was on.

Sounds like a scam to me. Have they ever paid any cashback?

I'd just do a direct debit indemnity claim via your bank if I was you.

And eventually I have my own number on my SIM again, only took them a week to fix.
Everytime they tried to port it back onto the SIM they cancelled, it was failing... turns out it was a re-connection they needed to do!
Anyway number is back again, looks like its a new connection as had to set it all back up again, it's generated a few weird bills with 2 numbers that were the temp ones, and all incorrect.
Think I have managed to sort them out with billing, they didnt put the correct bundle back on either, had to call to get the 50% line rental put back on.

Oh and got yet another Entertainment package text, so have now got 3 years free Netflix credit sitting

I had a look about and there is a secret menu in Android to change which networks is uses but it is disabled on the G4 (I have one too)

Not sure if this app would work?

https://play.google.com/store/apps/details?id=com.tapbase.LTEswitcher

There might be others on the Play store

Dump the phone and get a Sony Xperia Z3 instead :smile:

How did you get quidco to pay through their funds?

Just tried a call to 191 and browse internet at same time, and it seemed responsive and showed connected to HSDPA 'H' signal. Perhaps its the phone you use although guess thats unlikely?

Alright, I sent a claim to quidco and they paid out out of their funds. Worth trying that guys? I'm currently waiting 5 days for the withdrawal do all should be great!

Because Vodafone and O2 nearly always switch to 2G/GPRS while a call is in progress - they've always been like this and is my pet hate of the two (primitive) networks.

EE and Three tend to stay on 3G while a call is in progress, providing the signal strength is good enough. Plus Three doesn't use 2G networks except in highly rural areas - so with them the lowest network type you'll be connected to during a call is 3G.

I read it all and I completely sympathise.
Hope it gets resolved in the end, that's quite obscene what happened.

Keep on to Vodafone via social media, it is usually social media teams that are more willing to actually do something because of the nature of social media - it's public and open.

Definitely read your saga. Seems like I got away lightly with just cashback not tracking and the "We're working really hard" error when trying to login. Makes me feel lucky, which seems odd.
I've gone whole hog now and ported number over successfully today. After weighing up, I decided its still a good deal and stranger things have happened that missing CB claims being successful. Seems like a decent service if you live and commute in the right areas and don't have to contact CS. Big if though! Please, Three, come up with another 1 plan within the year so I can come back!

What a nightmare. In my experience DPD have good customer service so if you've not already done so I would contact them and try to get them to accept that they have misdelivered. Hopefully that will help when you find someone at Vodafone willing to deal with the problem.

Mine says £89.25 pending but nothing confirmed

Weird, my first bill is £16.66 + £3.34 vat = £20. How can a company get so many things wrong on the same deal/contract for so many different people. (no need to answer)

I ported mine from orange last thurs and it was done by friday afternoon

Ported mine from Three on Weds or Thurs and it was done by 4pm Friday

my number ported last week Monday without any problem

I can't give you the exact figure it was since I can't remember now, but it was definitely around that. If they are denying it ever existed, it is listed under "Expired Vodafone voucher codes & offers" so there is proof of the offer on Quidco. http://www.quidco.com/vodafone/expired/1/

i took a screen shot of the 84quid tcb when I placed my order

Hope that live chat promise works out for you. In my experience, they resolved and delivered precisely nothing.

I had to ring Vodafone about my entertainment pack this morning, the only options where Spotify and Sky Sports and both were chargeable options. The assistant said she sort it and get another link sent to me within the next 2 days. I waited a few after receiving the entertainment pack text before choosing an option as my number port was going through and I didn't want to mess anything up, perhaps I should have clicked through straight away.

Same - I received an email which says:

'Now we have submitted your claim, we have to wait for a response from the retailer. This may take 2 – 3 months, but please be assured we will be in touch as soon as we have an update.'

I think I'm just going to cancel mine, in my experience things either track immediately and you get the cashback, or they don't track, you wait months and the claim gets rejected so you don't get anything.

Still a good deal if you need the data, but I can live with less so will look at a cheaper alternative.

I had similar issues, running back and forth to the shop, started billing my account on the 16/02 - yet I only got a "working" SIM last Saturday - worked for a few days - then died - spent days trying to get it sorted out - in the end I took it back to the Shop - he told me it wasn't even registered to my account! - After fighting with them for nearly 3 weeks I told him to bin it and posted off a cancellation letter and letter of complaint, 3 had offered me a deal as above - today 3 said it was no longer available! - Very close to never using either again! 3 weeks ago there was a multitude of offers, now there's nothing!

I had exactly the same issue - tried to collect in-store, IT issue, offered to recreate the order, meaning Quidco wouldn't track.
I didn't agree to place a new order in-store, as they said that they weren't authorised in-store to give me any further discount.
Instead, I phoned to politely but firmly complain, saying that I would have got Quidco if it wasn't for an issue at Vodafone's end, and asking if they could give me the equivalent of what Quidco were offering - best to go in high! They didn't do this, but they agreed to give me two free months, so better than nothing.

I don't know yet - I'll only receive my SIM on Monday, and haven't been able to set up an online account yet. I will be checking, of course!

No issues on either package here. Only issue I have is the two months billing in the first 4 days. I was promised a £20 credit to cover this but it hasn't appeared, neither has the re-bill they told me they woud do. Our company has over 45,000 contracts with Vodafone so I should have known better.

This happened to me.

I phoned up on Monday too ask why the two months free deal hadn't been applied, and the girl I spoke to said the girl who offered me the deal didn't put anything about it in her notes!

She said she's get a manager to listen to the recording of the call, and if the girl said it, which she definitely did, then they'll give me the discount. She said they'd get back to me. That's almost six days and I haven't heard from them.

You better take the 3's deal now and if you want to stay with vodafone, you can cancel 3 upgrade within 14 days. Thats what i have done.
When i called 3, they insisted i couldnt take that deal anymore as it was no longer on my account. I said i want to cancel all my other accounts. He transferred me back to cancellation and he allowed me to take the deal.

If you wait a bit longer, you may not get it as vodafone's deal is finished now. Vodafone is just pure pain. I will go to store tomorrow and see what happens. But in the meantime, i am secured on Three's deal...

Totally agree and I'd put money on them getting some amount from vodafone through affiliate links. They need to be sorting customers out with the correct cashback seeing as they allowed the deal to be advertised on their sites.
Vodafone are hardly blameless too. Plenty of us were ordering via quidco/tcb but the orders didn't fully go through. Smells strongly of vodafone recognising orders placed via affiliates and seeing that they don't go through fully online which is a requirement for quidco/tcb.

Well they are looking for problems to investigate in the next series. A lot of people would have to get in touch though.

I used to work on it. Off air until April I think since they chopped the series in two each year, so the story might be too old by then. Better to contact You and Yours or Moneybox, both Radio 4.

Same here but I want the £20 deal which they haven't offered so far

This gets better. So they cut my number straight away and not at midnight as they advised, so yeah didn't receive my PAC code.

Went into the store today to see if they could help, armed with my original confirmation email, the receipt they gave me and copied of my TCB claim.

They managed to recreate my original order so issued a new sim to that, obviously with another new number.
They then told me to contact customer services, who could reactivate my number onto that SIM. 3 phonecalls later and its still not sorted.

Apparently they now need to send yet another SIM out, with my number on it. Not holding out much hope, so currently have a temp number that I don't want and God knows what the billing is going to look like.

On the plus side, I did receive another text to activate entertainment package again so stuck another 12 months on Netflix so currently have £180 on there!

That will make up for the lack of cash back by looks of it!

You're not being cynical in the slightest. More truth in that than anything impure! Sales weasels will try anything nefarious 'within limits' to get a sale and yes, they are commission driven - targets/bonuses are all part of it. They're not all bad but in general plenty in retail would sell their own grandma for a sale.

If I were you, i'd spend a bit of time directing your rant towards Neil Blagden:

http://www.ceoemail.com/s.php?id=b-6646882&k=56d9be0f&c=Vodafone%20UK%20Director%20of%20Customer%20Services%20and%20Operations

They will have some sort of customer relations team. You're much likelier to get listened to and perhaps some sort of result this way rather than cs agents.

Good luck :smiley:

Question do tcb advertise cash back or do Vodafone? reason I ask is why is it Vodafones fault if a third party offers a deal they can not or will not pay out on?

That's pretty bad, this was a specific cashback rate for a specific offer, it's not like it was some glitch or loophole we all used, shameful if they don't honour it.

Same thing happened to me yesterday. Just got cancelled it immediately xD

I was offered the £20 AYCE deal too and the cs agent said don't discuss it with anyone or put it on the Internet. Ported my number over to this deal though. Didn't need the AYCE minutes ideally wanted 200 mins and AYCE data (12gb tethering) for £15 I would've stayed on 3.

Looks expired to me. Just tried on the vodafone website and can't get the deal. Do you know of an alternative?

I phoned them more than twice requesting it and they didn't offer it to me either. Said the offer wasn't on their system. Good riddance tbh!

My brother had a similar issue. Sim delayed and when it arrived then worked for a few days. Now it seems to have been deactivated. He cancelled but they haven't responded to him.

6 days left for me. If I see no cashback move I will cancel and take the Three £20pm deal.

Pity as Voda have good coverage where I live. Three have had a faulty site here for a few weeks. Still works, but very poor signal compared to Vodafone.

How much did they put your account into credit by?

Was it a specialist department? I am still on the fence as the entertainment add ons really are not much use for me as I have Sky and Netflix.

Did you get the cashback? Still showing 85£ on quidco.

It's not the best is it? I thought I would double check before taking the plunge, as had talked myself into going for it finally, but was worried about Quidco as they didn't specifically mention the deal in the rates section like TCB did.

Turns out it's a good job I did. £20 a month is still a good deal for everything you get, but more than I want to pay on a monthly tariff at the mo. Hopefully this helps others in the same situation, who may want to cancel their orders in light of the above.



The TCB deal should be fine, as they had it all clearly setup. It's only Quidco, our overlord and master on here, who could be seen as being a bit sketchy. Legally they are perfectly ok, but the page does seem set up in a way to possibly mislead people.


Yes you will. It's part of the Red bundle. If you check out the more info on the offer page on CPW it shows:

We have a screenshot form just before we placed two orders (on different accounts for different people); I'll post it up when I get home. I stupidly didn't get the screenshot of the final pay page that shows the topcashback banner on the Vodafone site.

I am familiar with most of your problems, unfortunately. My wife ordered (well I did the ordering on her behalf) this deal on Monday night (29th Feb) via Quidco. Story from there is as follows:

- Got an email from VF saying "we need to check more details etc".
- Spoke to VF via live chat on Tuesday morning (1st March) to see what the order status was and told that it hadn't gone through due to a technical fault
- submitted a second order through Quidco, which resulted in the same "details" message. Decided at that stage to give up
- one hour later, got confirmation that the first order had gone through. An hour after that, got confirmation that the second one had gone through.
- no Quidco tracking for either order. Raised cashback claim for first order
- got emails and texts on Wed morning (2nd March) that SIMs were being delivered yesterday.
- waited until received and then raised Quidco cashback claim on second SIM
- contacted VF via live chat to cancel first order
- received email to say that bill available on first SIM. Checked and details correct - £20/month. I didn't insert first SIM as it is being cancelled so don't know if text inviting redemption of entertainment offer would be sent
- received email to say bill available on second SIM. Checked - £40/month! No text for entertainment offer.
- contacted VF via live chat re billing issue. Got unconvincing response to say that extra cost would be refunded, but I vehemently advised that I didn't want to pay it in the first place. Also requested Wifi calling to be provisioned but thus far, hasn't happened
- contacted VF again today via live chat re billing and Wifi calling issues. Was advised that billing issue would now be corrected and the bill would be £20/month. Also advised that Wifi calling would be available within 24 hours.

Position as of right now is that bill is still showing at £40/month, no sign of cashback tracking, entertainment offer or wifi calling. I would be tempted to cancel except there is a number port in progress which is due to complete by 4pm tomorrow. Given the catalogue of disaster so far, I shudder to think what might happen if I was to cancel.

It's a shame as fundamentally it's a good deal but the administration is a complete shambles.

My first bill is saying £20 on the email saying bill is ready.
Can't log into account as it keeps saying there has been and error and they are working on it (yeah, right).

Mine showed £40, and still does, as they have billed me for March and April in one go. Both my wife and I ordered this package and despite on the orering page having a banner that showed 'You're on your way to Topcashback' neither of us have had it track but at least she hasn't been billed at £40. I was going to get another for myself as the one I ordered is for my daughter (I know I won't get two lots of cashback) but I'm not going for it if there is no cashback on my first order anyway.
Very disappointing all round and frustrating hte deal will end today.

Good luck with that. Ive been waiting over a year for a missing TCB claim. Issue still ongoing (apparently)

Hi Riggie1 my daughter was on an excellent £10.00 plan on vodafone so haggle with them request that PAC if you have to. She only left as she wanted a new handset. They are valid for 30 days and if not used expire. When it comes to the end of my 12 months I will not be paying £40.00 for this contract I am pretty sure nobody on here will. Everyone wants the best deal possible so haggle.

I'm on the same 10gb deal as you, if you log on to your account on the Vodafone website they will let you upgrade to this deal.

However, if I upgrade before my 12th monthly bill is raised I wont be able to claim the last part of my redemption cashback.

Yes, same applied to me.. Vodafone advised its because 2 credit checks have been made within 90 days.

No offer of a credit to account when you explain you are cancelling as cashback not tracking? What do Voda say?

I got my sim yesterday and the txt was there within a hour or so after inserting into phone. Haven't activated it yet as wondering what happens if you do activate netflix, the credit for a year goes on your netflix account and you then try to cancel within the 14 days? Do you have to pay it back? You can't uncredit the netflix account I presume?

I don't see why not. When you choose netflix and click the link use mobile network ie not WiFi and then it takes you to netflix page where you sign in if you've already got an account so if you sign into the same account it should just add the credit twice.

I've never had an account with them. Last week I got a payg (which didn't track either!) to 'test drive' before committing to contract

its automatically active, download the vodafone app and you will see it there

I think that's a mistake. 12 months Netflix and Spotify, but it was 6 months on Sky....I think.

I think there is something wrong here, I have exactly the same issue

mine is the same.

I had a similar problem I resolved it by creating a new account not trying to log into an existing one

Went to the bother of signing up for Deezer before I realised you don't get high quality free :-(

Did you ask for it?

Its not uncommon to track low initially and uplift later. You're ahead of a lot of us who haven't had any recognition on TCB; not even £0 :-(

When did it track?

Yes, would be good to know. I also applied online and received a message saying it was not possible.

My Cashback with Quidco tracked successfully at £60 and in fact it has already paid (well done Quidco!) so well pleased with that.

Not too fussed about VEA as after Netflix discount and Quidco I am going to end up paying £90 for the year which is very good.

TCB was £80 but now it's down to £50.50

I don't think there's any cashback offer now for this deal. There was one for £80 which expired on Sunday but it didn't track for some of us. I really don't think it'll pay out so, if Three offer me the £20 deal, I might cancel this and stay with them.

TCB deal has finished now, but was around £80-84 although it seems no-one over the weekend got it tracked.
Quidco apprently doing £80 ish currently.
Problem with cancelling is that you have taken a hit on credit score once, so may not work again. If I were to try that, I think I'd order new one first, then cancel first one if second one goes through.

Good idea, stats on TCB say tracking speed is usually less than an hour for Vodafone.

Received my sim via courier and was already active. Phoned them and gave them my pac. Raised a cashback claim with TCB as mine tracked but at £0.00 bit they've put it 'on ice'. Had an email with all 4 options for netflix etc and netflix has been credited with £89.88. Fingers crossed TCB pays out now.



I'll definitely be updating my cashback progress on here.



I got that banner and took screenshots.

Thanks for the reply. Yes, she got 4 emails - 1 re opening of the online account, 2 re change of email address (although it was a new registration), and one then advising that the order details need to be checked..... From reading on this thread though, Vodafone's processes and systems are utterly appalling.

I guess to see why no-one appears to have had their order tracked, which is very weird.

I just said there seems to be a large number of people that aren't seeing tracking from Vodafone over this weekend for the £20/20Gb deal. Is there any problems?
I don't expect they will reply though.

As I'm sure most others are well up to speed with the pitfuls and procedures to maximise tracking chances (clearing history, turning off ad blockers etc), I think it would be interesting to keep each other informed of progress over the next few weeks if raising a missing claim. See if we all get the same excuse/outcome. Don't blame those cancelling if not tracked within the 14 days though. That alone might spark VF to credit accounts etc, but we'll see.

So, so far, no-one over this weekend including Friday have had TCB track? Please step forward if you have tracked TCB since Friday for this deal. Not sure if no-one tracking gives me hope or not tbh.

I didn't see the banner as placed order from mobile, just tried again and there is no banner.

yes it's automatic

Lol, I wonder if Vodafone have robots on their twitter account. I included them in my tweet to TCB and got a quick reply from Vodafone 'So we can take a look at what happened, please contact Live Chat'
Something tells me a real person at VF would say nothing to do with them, contact TCB. From my experience TCB don't often tweet back :-(

I regret using TCB now but too late. I usually use quidco and can't understand why I decided against it on this occasion.

expected but seem to have had no problem ordering other than tcb not tracking. got a mail this morning mentioning my new mobile number so all seems good. I ordered sat am

yep. Saturday morning and not tracked. another transaction I did on Saturday after voda tracked ok

Yeah, I ordered yesterday afternoon but no confirmation from TCB. I did wonder if it was because I used the edge browser but it seems others have the same issue.

I'm really considering cancelling the order as the cash back is what really makes it a must have in addition to the Netflix sub.

Voda deal ends in 3 days, but Quidco offering the cashback for 6? :man:

Don't feel bad. I got my experian credit score free thru the Barclaycard site... Got a whopping 962 out of 999 and I was still rejected by voda! Probably wasted 2 quid getting my report sent to me.

Hey,

How did you get VAE offer applied? As I've called and they said that they cannot apply to this plan as it's already 'ON DEAL' ?

That's super fast I get half that near me in Nottingham but I'm not complaining

I'm pretty much the same, ordered yest. Picked it up in store today and have it working with niceee speeds and the entertainment SMS to choose from (still to do that).
Topcashback has tracked at £0, am I right to not worry about that for a couple of days and see what happens?

Existing customers who have used an entertainment pack previously have to get it reset.. I ran into the same issue last week with only spotify and sky sports showing.. tried webchat who aknowledged the problem and assured me it'd be fixed within a few hrs.. but nothing. I then caled CS who actually fixed it and apologised.

Welcome to the club!

U set one up with the link it give u son

They said it was fairly normal but then when I asked how long it would be before it would go up this was their reply "I believe it is likely it will take longer than two weeks to become confirmed as it needs a validation period to pass first before this happens. It certainly is a good sign that it has tracked and is tracking as we would expect at the moment".

Maybe when Vodafone check the account to process cash back it shows a discount has already been applied.

To get my Netflix sub I had two Live Chats and a selection of telephone conversations with three different people in Scotland, one in India and one in Egypt. It's been a very trans-continental way to waste a few hours of my life.

Yeah wishing I had done that now :disappointed:

Called the customer service, who said the order was cancelled due to credit issue and that they can get another one through over phone, without a credit check. I told them to shove it up their ...

Mine tracked but only at £1 and still not changed. My SIM is arriving today but I'll be cancelling it because of the Topcashback not tracking correctly.

Yup mine too a couple days ago, giving it till next week then contacting them

How are you doing it?
I followed the link I got in the text, was asked to enter my number, did so, got a 4 digit code via text to continue. The resulting page had all four options on it.

Click on Netflix, you get taken to ask to login and it applies credit to your Netflix account

Christ, they told me just last night its definitely an option to get netflix.

I've had the same problem - but only got Spotify and Sky Sports coming up. Have had numerous attempts over the last couple of days to get to the bottom of this and still no nearer it seems.

Sounds very suspect particularly if it magically goes through when you call them. If you fail check automatically, why would you suddenly pass when you phone?
What happens when it fails? Does it say to call them? Do you get the option to say no, I don't want the deal as no cashback?

My first order did not take - the 2nd attempt i got an email and text but nothing since i would have expected more emails since then nearly 24 hrs later

I've had quite a few issues, the customer service certainly is bad. If it wasn't such a great deal I think I would've walked by now. Initially they billed me at £40 even deal was meant to be £20 a month, so I had to call a few times about that. Even something as simple as getting a SIM card was a pain. They sent it via a courier, so had to be signed for, courier only delivered in working hours (unless you paid extra). In the end I just picked one up from the shop. Took a couple of attempts to activate it. I had problems setting up Spotify but got that sorted in the end (hopefully). Still cannot get the mobile (iOS) app to work. Called & been on the online chat a few times about this but no one seems to be able to fix it. It's not a major inconvenience but it's good to be able to check your balance, bill etc. on the phone rather than the awful website. I just hope that's it and I don't have any more problems!

Had a similar experience. Ordered online and collected from a local store. Sim appears active (gets a signal) but when I try an outgoing call it just says "balance too low" as if it was a PAYG sim. No welcome text or contract details email, nothing. Every time I contact CS they "helpfully" offer to forward me to their PAYG team as the sim's showing as PAYG in their system. Eventually someone says the sim should activate "within 24 hours" which I suspect is BS to get me off their back. Naturally 24 hours later and then 48 hours later, still no dice, still "balance too low".

Eventually someone claims order is still showing as "pending" in their system; this despite me supposedly having collected it more than 2 days previously. Offers to escalate it and personally guarantee to chase it up for me (yeah right). At this point I decide to cut my losses and ask to cancel the order. Whether it actually has been cancelled is anyone's guess.

I've now been told that I *can* have Netflix with my upgrade, but they won't provide me with any way to access it - still just Spotify or Sky Sports.

Sorry to hear of your woes. As I posted a couple of pages back, I've had a similar nightmare with this transaction. Credit check declined, 5 agents offered to escalate and phone back, NO calls back. I'm viewing this now as a lucky escape - if they cannot provide service to get my business, what chance do I have when I'm signed up?

I think if you fiddle with user-agent on the browser you can get away from it.

i was concerned about London speeds and been testing today with payg and if you're coming from three your in for a treat. high teens in Mbps in central and the city today.
I'm no longer concerned about speed.
however, if Netflix has been withdrawn that'll be really disappointing