Uswitch are currently doing a deal for Virgin Superfibre 50mb Broadband and phone package for £5 a month plus line rental. This includes the following;
SuperFibre up to* 50Mb speeds
Unlimited weekend calls to landlines and Virgin Mobile numbers
Free Virgin media Super Hub
Free setup worth £49.95
Line rental is an additional £17.99 a month but if you pay this as a one-off upfront cost it will come to £164.
Use promotional code VMBRVOU50 or VMVOU50 to get a £50 credit. This is for new customers only.
Therefore, the total cost for this 12 month contract is;
Package cost - £60
Line Rental - £164
Minus the £50 credit
Total - £174 which works out to be £14.50 a month inclusive of line rental.
Top comments
AndiTails to redmouse2
14 Jan 1629#245
If you're trying to access 'those' sites and you don't know the incredibly easy way around the block, I worry for what may end up on your computer from 'those' sites...
For those saying you don't get a good deal over the phone with Virgin as an existing customer, some tips:
1. Chat with their Twitter team @VirginMedia - they'll send you a form to fill in to get one of them to contact you. Within 10 mins my mobile rang and one of them was happy to apply £10/month discount on my account. All I asked was for a discount, as I felt I was paying too much.
2. Be polite on the phone. If you have a fault, if there's an error with billing, if your bank has screwed up, etc.... Whatever it is - it isn't the guy on the other end of the phone's fault. They will help you a lot quicker if you're polite and patient. Have a bit of banter with them, and you'll get discounts / apology credits, etc added left, right and centre.
3. If it's not urgent, don't ring at peak. You'll get someone flustered and more likely less experienced.
4. Use the online tools. They have phone line checkers, broadband checkers, etc. Proving you've followed their guidance at the beginning of a tech call will increase their confidence in you not being a dunce.
5. If, unfortunately, you get someone who's not the sharpest tool in the box (once had a tech agent recommend I reinstall Windows because the broadband was slow. I knew it was nothing to do with my PC..) just take their advice, hang up, then call again a bit later. Again, patience and politeness.
6. If your Internet is slow - ask them to look at the Utilisation. If it's high in your area, they can give you discounts every month until it's rectified.
Yes, you probably shouldn't have to behave like this when you have issues, but some common courtesy goes a long way. You don't want to be "that guy" that has "Code 10" written on their account 'cos you're a ranting, shouty customer.
These are big companies (same goes with BT, etc.). They cannot hire brilliant people at every level of support, so just deal with the lemons when served, and make some lemonade.
steve1221
13 Jan 167#2
I took it at this price in the middle of last year. No problems with it so far.
I would add that I've had an email from the saying the price is going up by £3 from the end of this months. Don't know if that has any effect on this offer??
iMickeyT
14 Jan 167#287
Enjoyable read and well said.. For every 1 person like yourself there are 20 lemons, who dont use good judgement, or brain power, they just post in a forum like this and vent. Then get their knickers in a twist.
I found the twitter team really good, someone said the advisors are happy and better to deal with on fridays, because of the impending weekend, there open 7 days a week. So maybe the majority are good at there job and are happy. Same with sky never had an issue with there advisors, or for that matter BT. Your always going to find a lemon.
But maybe if you treat people like you want to be treated, be it face to face or over the phone. You'll all get better results? Just a suggestion from someone working in the banking industry over the last 15 years.
solid
13 Jan 164#18
That's the trouble with VM - I was also on the 50mb broadband, and they offered me £16.50 per month for 12 months last weekend. No consistency, and customers are left feeling they can't trust VM.
All comments (491)
kelst
13 Jan 161#1
Picture shows vivid 100mb, that does not apply on this deal , hot anyway
antonio12390 to kelst
14 Jan 16#205
When I clicked on the pic I saw both deals! Anyway, GREAT deal and am moving next month. Ordered, cheers OP!
steve1221
13 Jan 167#2
I took it at this price in the middle of last year. No problems with it so far.
I would add that I've had an email from the saying the price is going up by £3 from the end of this months. Don't know if that has any effect on this offer??
robinp to steve1221
13 Jan 16#17
I have had the same letter and I am on the previous iteration of this offer - £22pm for 12 months.
I called up to cancel as It's a near 15% monthly increase and I was told as I am in a special discounted offer for 12 months, the price increase does not apply to me until my minimum term ends.
t0mm to steve1221
13 Jan 16#77
Yes it does..
I ended up cancelling mine and going with Talk Talk for £8 a month for up to 36mb and unlimited landline/mobile calls including line rental [black friday deal]
REAL_DEAL to steve1221
13 Jan 16#174
ring them up give 30 days notice and say its because of the price rise , retentions will ring you back and offer you a better deal to stay.....not read the whole thread so someone may have already told you to do this
DexMorgan to steve1221
14 Jan 16#217
Get used to receiving that email every few months!
Ranjd
13 Jan 16#3
cracking deal, tempted - hot
FrugalFergal
13 Jan 16#4
I'm a new customer as in literally got the deal this weekend. I'm within my 14 day cancellation period. Can i use this code too to bring the price down?
redarmy85 to FrugalFergal
13 Jan 161#6
You would probably need to cancel and restart again as it's an online offer and the code can only be used online
xfox2 to FrugalFergal
13 Jan 161#132
No sorry, when you buy something, you agreed to a contract, to pay at that price, at the time. If you buy something during xmas, you can't complain when it gets reduced in January sales etc
You would need to cancel and sign up again.
Virgin retentions might offer you a discount, but you need to speak to them, when cancelling.
cathabd
13 Jan 164#5
Did it last week without the £50 voucher. No mention of this on uswitch.
redarmy85 to cathabd
13 Jan 16#7
I found the codes on this site.
I've signed up for the offer myself and the code was accepted even when going through the uswitch site.
Jinkz to cathabd
13 Jan 16#20
Yeah I took it out last week too, that's annoying :disappointed:
shalton to cathabd
13 Jan 16#161
I mentioned the £50 code a few weeks ago.
sniperpenguin
13 Jan 163#8
Virgin infuriated me as it was cheaper to get the cable broadband + phone line (which I didnt want) rather than the broadband by itself (solus).
After trying the sales team, the web assistance and even my local store with no luck..... I ended up ringing their retentions department - They told me to sign up for the package I wanted (50Mb Solus) and they just reduced it to the retentions price of £27.99 / mth.
dinesh1 to sniperpenguin
14 Jan 16#290
who in retention did this for you? I have been asking for something like this for years
amir
13 Jan 16#9
Hi can anyone tell me please if I can get this deal now and put date of end of February as my sky ends then?
redarmy85 to amir
13 Jan 16#21
You can sign up now and book your installation for end of February. That's what I have done.
spamberler to amir
13 Jan 16#54
I'd like to know this also
mr_wacky_unis to amir
13 Jan 16#157
I just rang sky to see if I could cancel my current deal that ends in march. They matched the deal but no the £50 credit. I don't even get virgin in my area!! result for me.
ollie87
13 Jan 16#10
That wasn't the case back in February when I signed up. I got 100mb for cheaper than 100mb + phone.
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
SuperFibre up to* 50Mb speeds
Unlimited weekend calls to landlines and Virgin Mobile numbers
Free Virgin media Super Hub
Free setup worth £49.95
Line rental is an additional £17.99 a month but if you pay this as a one-off upfront cost it will come to £164.
Use promotional code VMBRVOU50 or VMVOU50 to get a £50 credit. This is for new customers only.
Therefore, the total cost for this 12 month contract is;
Package cost - £60
Line Rental - £164
Minus the £50 credit
Total - £174 which works out to be £14.50 a month inclusive of line rental.
Top comments
For those saying you don't get a good deal over the phone with Virgin as an existing customer, some tips:
1. Chat with their Twitter team @VirginMedia - they'll send you a form to fill in to get one of them to contact you. Within 10 mins my mobile rang and one of them was happy to apply £10/month discount on my account. All I asked was for a discount, as I felt I was paying too much.
2. Be polite on the phone. If you have a fault, if there's an error with billing, if your bank has screwed up, etc.... Whatever it is - it isn't the guy on the other end of the phone's fault. They will help you a lot quicker if you're polite and patient. Have a bit of banter with them, and you'll get discounts / apology credits, etc added left, right and centre.
3. If it's not urgent, don't ring at peak. You'll get someone flustered and more likely less experienced.
4. Use the online tools. They have phone line checkers, broadband checkers, etc. Proving you've followed their guidance at the beginning of a tech call will increase their confidence in you not being a dunce.
5. If, unfortunately, you get someone who's not the sharpest tool in the box (once had a tech agent recommend I reinstall Windows because the broadband was slow. I knew it was nothing to do with my PC..) just take their advice, hang up, then call again a bit later. Again, patience and politeness.
6. If your Internet is slow - ask them to look at the Utilisation. If it's high in your area, they can give you discounts every month until it's rectified.
Yes, you probably shouldn't have to behave like this when you have issues, but some common courtesy goes a long way. You don't want to be "that guy" that has "Code 10" written on their account 'cos you're a ranting, shouty customer.
These are big companies (same goes with BT, etc.). They cannot hire brilliant people at every level of support, so just deal with the lemons when served, and make some lemonade.
I would add that I've had an email from the saying the price is going up by £3 from the end of this months. Don't know if that has any effect on this offer??
I found the twitter team really good, someone said the advisors are happy and better to deal with on fridays, because of the impending weekend, there open 7 days a week. So maybe the majority are good at there job and are happy. Same with sky never had an issue with there advisors, or for that matter BT. Your always going to find a lemon.
But maybe if you treat people like you want to be treated, be it face to face or over the phone. You'll all get better results? Just a suggestion from someone working in the banking industry over the last 15 years.
All comments (491)
I would add that I've had an email from the saying the price is going up by £3 from the end of this months. Don't know if that has any effect on this offer??
I called up to cancel as It's a near 15% monthly increase and I was told as I am in a special discounted offer for 12 months, the price increase does not apply to me until my minimum term ends.
I ended up cancelling mine and going with Talk Talk for £8 a month for up to 36mb and unlimited landline/mobile calls including line rental [black friday deal]
You would need to cancel and sign up again.
Virgin retentions might offer you a discount, but you need to speak to them, when cancelling.
I've signed up for the offer myself and the code was accepted even when going through the uswitch site.
After trying the sales team, the web assistance and even my local store with no luck..... I ended up ringing their retentions department - They told me to sign up for the package I wanted (50Mb Solus) and they just reduced it to the retentions price of £27.99 / mth.