If you're trying to access 'those' sites and you don't know the incredibly easy way around the block, I worry for what may end up on your computer from 'those' sites...


For those saying you don't get a good deal over the phone with Virgin as an existing customer, some tips:
1. Chat with their Twitter team @VirginMedia - they'll send you a form to fill in to get one of them to contact you. Within 10 mins my mobile rang and one of them was happy to apply £10/month discount on my account. All I asked was for a discount, as I felt I was paying too much.
2. Be polite on the phone. If you have a fault, if there's an error with billing, if your bank has screwed up, etc.... Whatever it is - it isn't the guy on the other end of the phone's fault. They will help you a lot quicker if you're polite and patient. Have a bit of banter with them, and you'll get discounts / apology credits, etc added left, right and centre.
3. If it's not urgent, don't ring at peak. You'll get someone flustered and more likely less experienced.
4. Use the online tools. They have phone line checkers, broadband checkers, etc. Proving you've followed their guidance at the beginning of a tech call will increase their confidence in you not being a dunce.
5. If, unfortunately, you get someone who's not the sharpest tool in the box (once had a tech agent recommend I reinstall Windows because the broadband was slow. I knew it was nothing to do with my PC..) just take their advice, hang up, then call again a bit later. Again, patience and politeness.
6. If your Internet is slow - ask them to look at the Utilisation. If it's high in your area, they can give you discounts every month until it's rectified.

Yes, you probably shouldn't have to behave like this when you have issues, but some common courtesy goes a long way. You don't want to be "that guy" that has "Code 10" written on their account 'cos you're a ranting, shouty customer.

These are big companies (same goes with BT, etc.). They cannot hire brilliant people at every level of support, so just deal with the lemons when served, and make some lemonade.

I took it at this price in the middle of last year. No problems with it so far.

I would add that I've had an email from the saying the price is going up by £3 from the end of this months. Don't know if that has any effect on this offer??

Enjoyable read and well said.. For every 1 person like yourself there are 20 lemons, who dont use good judgement, or brain power, they just post in a forum like this and vent. Then get their knickers in a twist.

I found the twitter team really good, someone said the advisors are happy and better to deal with on fridays, because of the impending weekend, there open 7 days a week. So maybe the majority are good at there job and are happy. Same with sky never had an issue with there advisors, or for that matter BT. Your always going to find a lemon.

But maybe if you treat people like you want to be treated, be it face to face or over the phone. You'll all get better results? Just a suggestion from someone working in the banking industry over the last 15 years.

That's the trouble with VM - I was also on the 50mb broadband, and they offered me £16.50 per month for 12 months last weekend. No consistency, and customers are left feeling they can't trust VM.

There is a blockage between my house and the underground cabinet which they have applied to the council to dig up the road. Shame really... However they have given me a £50 credit on my account which with the initial incentive is now £100 on the account.
I can wait the 4 weeks for the dig, and it is outside a 'difficult' neighbours house which is even better. :smiley:

Just got my contract. I can't understand it. It is like the one posted on page 24. 12 month contract for both bb and telephone. £50 credit showing. Haven't paid line rental in advance yet as waiting to see if they will call me back about my existing contract with a decent retenrion deal . However total charge shows as £21.99 during the initial 12 months? If line rental is meant to be £17.99 then bb is only £4 a month. It was mwant to be £5. Anyone else have this written down as part of their contract? Would this be binding on the parties?

Is there a way to benefit this offer ? via the chat maybe ?

Anyone having trouble with the £50 credit being applied ?

firstly i don t trust many comapnies, they say one thing and do another...so for my own peace of mind i wanted clarification..its dog eat dog out there my freind...if our government is corrupt what do you expect the companies such as these and other are gonna be like..take the expenses scandel, the google tax scandel...!..any way just got off the phone to vm..i asked them if they didnt mind being recorded, the lady says thats fine because they do it..its definitley a 12 months contract at £20 per month, she explained how it works.. and just at the end i asked so in a nutshell "im paying £20 per month for 100meg for 12 months after the monthly credits are taken off"....she said "yes"..plus she confirmed the 1st month is free...just checked my online account with VM and it has around £26ish credit...so happy days...just needt to cancel the other 50 meg i took out on the missus name lol..that was good as well..but with the upgrade to 150meg coming up in a few months not bad at £20 per month...for 12 mnths..

Thats nice, that deal already kills a lot of the other provider prices. Considering the quality of service. When Virgin goes out of business like NTL and telewest, and you have to go back to ADSL (much slower) you'll be the first to complain.

And for recording calls.. From the people I know at Virgin. Every call is recorded and randomly spot checked. It's a bit of a shame you'd suggest recording calls showing no trust. Possibly jeopardising that persons job.

But at least you got a deal to crow about to to others.

ok ive had 100meg since friday at £20 per month...too be honest done some speed test during peak times and weekends it was terrible only getting DL speed of around 28Mbps...done speed test in morning at 3am was 104Mbps....looks like my area is heavily oversubscribed...rang them and they went thrpough usual check this do a wired speed test etc.etc....was good when i done a retest of speed but back to very low speeds...

Your Updated Package ...
Bundle charges
VIVID 100 Optical Fibre
Bundle charges total £35.25
Promotional offer(s)
Loyalty Discount £5 per month for 18 months
Promotional offer(S) total £5.00CR


New monthly package total* £30.25
Chargeable from 29 January 2016
Other fees, charges & credits

One-off charges & credits
Loyalty Credit £10.25CR

One-off charges & credits total £10.25CR

Other fees, charges & credits total* £10.25CR
*Prices correct as at today's date.

You do realise that those loyalty discount points are laughable, right?

Put it this way, right now I have 10 loyalty points and am paying £254 for the exact same package that these guys are getting for £174 with 0 loyalty points. That's £80 more, which works out as me paying £8 more per point than people on 0 points! Let's call them what they are: Punishment Points. They punish loyalty and reward disloyalty.

Virgin Media are a joke, loyal Virgin Media customers are the punchline.

I've tried phoning them on 150 but they're closed till monday.

YOU HAVE UNTIL 5:00PM TONIGHT To TAKE ADVANTAGE OF THE £164 LINE RENTAL SAVER BY TALKING THE PRE INSTALL OPTIONS TEAM.

IT GOES UP IN PRICE TOMORROW!!!

billy, I was offered the same deal so I thought. two months down the line I received bills + line rental. strongly recommend that you check your online account. there should be a a £170+ credit for line rental. if not, then like me and others you've been done

Sunday night anticipation.

Obviously in this day and age I meant use a call recording app for the phone. Now I remember the days listening to music via the top 40 chart and using the tape recorder.......

As I said billy broncho Virgin will mark it as a discount on your contract not a fixed promotional price. Get them to agree it is fixed or tape record the call before agreeing to it in my opinion.

yes..£20 per month for 12 months....currentlyy was paying £22.65, as i was a loyal customer bloke said he will do it for £20 per month..ill ring tommorrow to make sure exactly what is involved...

I got call from Virgin media today , regarding my own broadband cancellatiion which ends next week. As my contract has ended i was offered 100 meg broadband for £20 per month for a 12 month contract...I was paying £22.65 for 50 meg...now i may go for this as in getting twice as fast for £20 which in a few months will be boosted to 150 meg......or shall i stay with this new contract under missus name for £14.50 but only 50 meg plus phone....Not really bothered about the phone lol....choices.choices.!!! Gotta make decision by friday..what do you think i shud go for?..im leaning towards 100 meg for £20...more bandwith , much faster.. ?????

Actually it was second call, first call a few weeks ago they said ok of I want to cancel, offered nothing...if the price is fixed at 20 for 12 months..then I'm taking it, but I've heard prices going up beginning of feb 2016 again, so if I take it say tommorow...at £20 for 12 months...and price increases Feb...then the contract has changed and I can terminate my contract...and tell them I'm not happy and want to leave..I'm sure they will offer me something else..LOL
100 meg is going up to 150 meg in a few months I heard..

blacksky200 - I assume you purchased it on 19 January 2016 from your post. Therefore it took a week for the contract to arrive in the post?

Did you manage to get free installation as well?

Just noticed on Virgin's website they are advertising a free wireless speaker for broadband with a RRP of £99. This offer is due to end today- and whilst it says excludes other offers and is subject to a 18 month contract has anyone tried to wangle this as part of the 12 month u switch deal? If so it could make it more stonking.

I received the paper work, and it says 12month contract, just like it did on the screen at the time of order and in the confirmation email.

(sorry about the bad quality)

I ordered it in the missus' name- got the email confirmation of the order straight away. However will wait for the contract to turn up in the post to make sure that it is a 12 month contract. Like billy ordered for a post 1 Feb installation. Will not risk paying line rental until length of contract has been agreed.

hmmm odd ordered on the 20th for installation on the 5th of feb, as yet no email from virgin regarding the details of my order nor have i received any confiration regarding my contract in the post. Only have verbal acknowledgment over the phone that this is 12 month contract at £5 per month plus line rental and £50 online credit. Until i see this in black and white im gonna cancel just before the installation date..

not sure why this is saying as expired, i've just signed up to the above, and voucher codes work as well. £14.50 per month for me

Looks like the deal is back on again, great price for 12 months and the discount code still works!

Just checked the order summary I got, it has nothing mentioned about 18 month, it states "(12 month contract unless specified)", and I never see any word about 18 month. Not sure if this means that they will specify 18 month in the letter!

Thats really Stange? Never mind.. there online ordering copies everything over to the account they'll see what you've selected when ordering

I did order online through uswtich, before it goes to 18 month. I did not use any cash back site for the order, also I have screen shot which show it is 12 month contract when I bought it. That is why I am shocked at receiving something different from what I order.

asked cs to send me my email confirmation order sevaral times but they dont send it..havnt yet had the paperwork to read and sign...however they do ensure me thats its a a 12 month contract at £22.99 with the line rental, plus the £50 special online credit....just need to make sure before i pay the total line saver payment in advance...waiting for paperwork to come through post..

received virgin's paper work today, and while it stated 12 month during sign up, the paper work state it is a 18 month contract. The rest 6 month will be £35.xx per month, so need to decide what to do. Not sure if it is just me given 18 month contract in the letter?

Right so i checked my paper work and it said the same thing - 12 months promo and 18 month contract at full price. I took the contract out after uswitch changed it to 18 months and £5.99 for broadband. I had virgin call me asking why i didnt complete the order and i said i wanted the 12 month deal with bb for £5 a month and £50 credit - i was told "if i get you this will you take the service" to which i agreed.

Anyway, just got off the phone to a guy from customer relations, he has spoke to his manager and they agreed it must of been as i said and it has been noted on my account that it will be a 12 month contract only - so far VM customer service pretty good!

I had the email confirming 12 month contract but accidentally deleted it..waiting for paperwork to come..

I have a screen shot of the order which states 12 months, should I post it on here. It does not contain any account specifics.

If I do, I want serious likes....

I am chatting with them to see if I can get this resolved, it is annoying. I have screenshot of during the order as similar things happened before, I need screenshot for information. However, what if I do not have screenshot at all? I suggest people check the contract length carefully before sign and return.
---------
will need to call to cancel now, even with clear screenshot, they will not agree on 12 month which I signed up for, and it is more or less a waste of time, good luck for people who get 12 month contract

12 for me too

my missus surname is not the same as mine, also i was out of contract and is due to end 4th feb, my missus applied for self installation on 5th feb..vm rang me today to confirm this..

lol quidco tracked as well...so this effectively gonna cost £12 per month....great .

wonder how much extra for unlimited calls?

Yeah this is back on again. Can admin in-expire this?

yes just done it...went through quidco as well, so if it tracks then £30 will be a bonus, if not £14.50 permonth not bad..considering im paying £22.60 this moment for 50 meg internet no phone though, infact i wont even have the phone connected...wont need it..

Yes seems the deal is back on!

It's still greyed out when I click on it though ???

Looks like USWITCH have this deal back on

Just realised that the deal has expired.

When I click on GET DEAL it brings me back to this page. Weird. I'm logged in, any ideas why anyone please?

Ordered this deal last week but got to cancel it now as got a better deal from Sky after the second call with the Sky cancellation team today. In the end they managed to give me 12 months FREE line rental + £10pm unlimited fibre broadband for 12 months contract (so effectively £120 per year ALL-IN), I just couldn't turn down this offer!

I just tried, they gave me £10. they said through TCB you would need to pay installation fees. I had already paid line rental upfront. £10 for a 10 minute phone call, still happy.

Just called up to cancel as I wanted to try my luck doing the order again via Topcashback...the guy offered me an extra £25 to keep the order on, figured it was worth it as Topcashback wouldn't be guaranteed. :wink:

ok got it working with chrome browser..however no TCB of £60...best i could find was £20.20 with this offer....and quidco offering £30 with this offer...where did you see £60 from TCB?

Topcashback for me

Thanks mate..I'm gonna try different browser, was using Firefox, I'll try chrome....did the cashback track via topcashback or quidco?

Perhaps it behaves differently it says you already have BB.

I just tried it again. After the initial post code check, I came up to this page:


and then after applying the code, the page refresh to look like this:

so how does this work ?...when i click on the link above it takes me to virgin media page..i check with my postcode and says i have virgin media broadband, which is true but its gonna end in feb 5th as i have given my 30 days notice of cancellation....so do simply select "I’m moving here and I’m new to Virgin Media
Continue Click ‘Continue’ to get your order sorted." and fill in the rest of the details on missus name ?...

ok i went through this just to see how far i can get...anyway...i do not see where you enter the code for the £50 credit....all went well...but no option or i didnt see it to add the code..hence i idnt order..probably expired..

Yes I'm with virgin

Guys my broadband contract finishes on 4 th Feb 2016...I've given my 30 days notice..can I order this now and have self install...and install date say 5th Feb...I will be doing it on my missus name..

Everything perfect, but they charge me £49.95 for Engineer installation, set up and demo. Do i need to take this(i got bt line now)?

All done! they let me reorder without cancelling first order, all went through with second order Topcashback tracking at £63 now to cancel first original order and does anyone know how to find out if friends referral bonus is accepted? does it show in order or have to wait till set up and running and will show on bill?

Cheers im going to reorder via this method and try clicking on a friends referral link too, lets see if I can trigger an extra £50 recommendation bonus as well as Topcashback.

It was 03452340751.

Oh ok no probs

Thanks guys. Seems to have worked and cashback has tracked.

We are not talking about this deal..the guy was asking what I was getting thus I still get unlimited calls and 50MB broadband. Retentions haven't budged much so I haven't renewed.

what if you are an existing customer? whats the best options to get this contract...

do you paste the topcash referral link website (virgin media) onto the 12 month one?

Cheers blacksky200, instructions followed and worked for me. Just waiting to check cashback has tracked. Even had a sales rep from Virgin round last night who said this deal no longer available so Happy Days!!

I have managed to buy the deal, with 12 month contract and the £50 credit just today.

In addition £60 cashback (TCB) has also tracked.

So, unless I have understood it wrong, I am paying £114 for the whole year, including the line rental. That's £9.50 pm.

12 month cost breakdown:
Cost of BB = £60 (5 x 12)
Line Rental = £164 (paid on the phone after buying)
Sub-Total = £224
Less new customer code= £50
Sub-Total = £174
Less TCB = £60 (*not guaranteed)
TOTAL = £114 or 9.50/month

You also may still be able to get it.

1. Go to the direct deal link (thanks to aaqeel):
http://store.virginmedia.com/quick-checkout?productCodes=Deepest_US_BB50&postcode=&buspart=uk_afl_a_cable_na_na_trade_direct_uSwitch%20Communications_generic&tduid=08d264deaf73b674b1dfc79a8e19ecd3&CMP=DFA:1921795:115854716:288871583:0
(thanks to aaqeel)
2.On the page that comes up, confirm the details such as 12 month contract etc.
3. At the bottom of the page add one of the New customer codes mentioned in the main post.
4. Continue to the Review and Pay page, but DO NOT 'Place the Order'
5. Go to Quidco or TopCashBack in a new browser tab and go on the Virgin website through that (it will open the new tab with the 18month deal.
6. Go back to your original 'Review and Pay' page and 'Place the order'. The order confirmation will confirm the 12 month contract.
7. Call the customer service on 0800 0527588 and confirm your order and pay for your line rental up front - £164

Hi guys just had a call from Virgin to ask why I did not complete my order. Explained that the deal had changed on Uswitch and no one was able to provide me a £50 credit over the phone. But the person I spoke to has offered me the 12 month contract paying £5 a month for Super 50 broadband and my line rental upfront £164 and has also credited me £50 credit... Happy days.

If anyone wants it msg me your number and I'll try and get you call back

Unlimited weekend calls... Not anytime

so is it worth my cancelling and ordering again and trying to get above deal? they are refusing to budge and it hink i am paying around 32 for the above excluding line rental

Yep, unlimited calls and 50mb broadband, that means me taking the TALK 0845 addon off.

Is that unlimited calls anytime

whats the best offer for bb and phone? people are getting

You can still get the deal for 12 months if you phone them but they won't give you the £50 credit as it's an online offer.

Still a good deal @ £18 a month for fibre!!

same deal as currently on USwitch, but better price at £4/month for broadband in the first 12 months http://www.broadbandchoices.co.uk/product/3934#tab=summary

That sucks. Yeah his name was 'Matt'. Seems that I gone through a week ago with the order but didn't process it, but they could see it on my account due to the email address I added. Check your emails as they emailed me a 'continue where you left off' mail. Worth a shot

can anyone help me
i need virgin broadband and unlimited landline calls but they are not budging? any ideas...

I just went through and the chat window pops up when you are going through your order, mentioned the original deal for 12 months and and also the price has now gone up from £5 to £5.99. He honoured the original deal so have it for 12 months plus £5 instead of £5.99 as well as the £50 credit. :smiley:

I cancelled and the missus ordered this deal the same day. Different surname. Both lived here for 15 years. Her application & credit check sailed thru & got confirmation of her virgin service starting in 30 days time (when mine expires).

She was trying to make you think it wasnt possible

I'm a current VM customer and have just called their retention team telling them about the uSwitch deal from yesterday and told them that I wanted it, otherwise I leave. They didn't want to give it to me because that offer was only available yesterday, for new customers, bla bla, but made me a different one which I wasn't fond of. So I said that I would cancel and my flat mate (my partner, different surname) could get the new contract. She then told me that he would be unlikely to qualify as new customer because he's lived at the same address (they'd do a credit check), which I thought to be a load of rubbish. If I left and he was the only one in the flat they wouldn't give him a broadband and phone deal just because the person who was in the flat before had a VM package before?

Has anyone had any similar experience recently? Was she only trying to scare me?

tried chat and phone, they won't honor the 12 month deal only 18 month now @ 5.99...

10mb will be fine its all money making schemes i do most of that stuff get around 8/9mb From Sky cost around 23 quid all in for 12 months. problem with torrents is if they are on slow uploading server's etc.

I just went through and the chat window pops up when you are going through your order, mentioned the original deal for 12 months and and also the price has now gone up from £5 to £5.99. He honoured the original deal so have it for 12 months plus £5 instead of £5.99 as well as the £50 credit. :smiley:

It's been pulled on the Uswitch page, at the minute you can still call virgin and quote the 12m contract.. so the price and contract are both for 12 months...(I can see on uswitch it says 18m contract with 12m discount)

Ring and quote Uswitch for 12m..

Uswitch deal WAS 12m contract with 12m discount. I've got that going live next week. It is now an 18m deal with 12m discount. The 12m deal HAS BEEN PULLED from the Uswitch site. Probably because Virgin don't want to offer that any more. That's all I'm saying!

definitely worth you calling, worst case scenario, you go through to the cancellation team and they apply the free install. So you don't cancel

Will give them a ring after 9am - fingers crossed they will remove the £49.95 charge :smiley: No harm in trying I suppose

I am defo going to ring up retentions tomorrow morning, didn't get a chance today, tbh I ain't going to change provider but I just want a better deal than last year. I am considering dropping or lowering my phone line from XL unlimited to evenings and weekends, but let's see

Sorry... As above you quote you've seen the Uswitch deal. With free install and the £50 virgin credit they apply it to your account. That's how I did mine. You can either pay the line rental upfront on the order or wait till your installed. Best to call tomorrow you'll get a UK team think there open from 9am

PS, If your trying to go through a cashback site and get the £50 credit.. you can't get both.

Then how do you apply the code for £50 credit?

yup expired I cancelled this afternoon was waiting for the gf to come in to take it in her name and now it's 18 month instead of 12 :disappointed:

Uswitch changed to 18m though looking at detail on mobile site still shows 12... Clearly only just told to pull it...

You should have called in. Install is free. If it's a virgin area your good. Call cust care. They should sort it.

It's always best to call in with offers like the Uswitch deal. I always call in. You know it's all done right

http://www.carphonewarehouse.com/broadband/home-broadband

You can still get 12 month contract by going to CWH and entering postcode to compare broadband deals. I tried and it came with £5 - 50MB superfibre with line rental of £17.99 for 12 months and free installation. Only thing was couldnt add the £50 promo code so only downside to it but still better than getting 18 month contract.

Do Virgin not cover or plan to cover more locations. I always wanted to have virgin fibre but where ever I live they do not cover...

The original offer to be £14.50 a month for line and super 50 broadband if fine. Without a definite answer if i can get that and if not then ill be paying £18.66 - im better sticking to Sky for £17.40 p/m with free 20mb broadband. Yes i know its under a pound difference but atleast i know what im getting and a 12 month contract only.

Well after wasting near to an hour and a half i think im going to leave it and just stick to sky.

Ive been told by 2x advisers they can off the £17.99 (reduced to £164 if paid up front) and the broadband can be given for £5 per month instead of the £5.99. BUT they cant offer the credit so told to order online and then later call for the line saver.

Having just spoken to a girl with "c***" call skills, shes told me she cant guarantee the broadband for £5 per month and the other dilemma is that it shows as a certain amount for 12 months and goes up which i guess is the remaining 6 months of the contract.

Glad I ordered this afternoon.
Just checked COnfirmation.
£50 Bill Credit
£5 a Month 50Mb
12 Month Contract
Free Installation (I don't have wires)
£60.60 TopCashBack Tracked

Thanks op. :smiley:

Ordered - but as I said it charged me 49 quid for engineer install - that was going via the uswitch link - as soon as I said my home wasnt already wired up it added the 49 quid :disappointed: still cheaper than what I had with sky so went for it

Definitely expired. The link from uswitch takes u to a virgin media page where it says 5.99 and 18 months.

Code worked online, Just checking the direct debit screen.... When can I pay all up front?

now 18 months...

OK I've just got off the phone to virgin.

They said the bb is £5 a month if the line is paid up front but he said he can't do the £50 credit. Anyone had the same issue?

Does anyone know how to you get the annual rental discount when ordering on line? The discount code for £50 worked but I cant fin the advance rental area. This is an excellent deal.

Do you have a link? All im seeing is a 18 month contract for £5.99 for the first 12 months?

when you click get deal the page ust completely closes and disappears?

Expired?

Sadly, not in my area. :disappointed: Good deal though, voted hot.

Thanks, these are good tips. May I also add that if you choose the option on the call stating you're considering leaving Virgin Media, you end up with someone in the UK who will deal with most other queries expeditiously. Has worked for me every time.

Has this increased in price to £5.99?

Thanks for info. Looks like a good deal

How soon can you pay the line rental saver? Somebody on here said it's due to go up in price on February 1st. Also if you pay off the line rental saver and then decide you don't want to stay with virgin within the cooling off period, do you get a refund?

has anyone cancelled their existing contract and reconnected via their partner (with the same surname) and managed to still get this deal with the promo?

I have a Q if anyone knows answer. I have a lodger that moved in with me 6 months ago and they transfered there Virgin broadband to my address. if I asked them to cancel and if I took out this deal would that be possible or would virgin pick up on the same address?

I am with Virgin but my contract ended in July. Can I still do a new customer only deal as I am out of contract? Thanks

I have just canceled my contract with BT to get this deal. It was ending on 27.04.2016 and early termination fees was only £48.23 (I was paying £46 pounds for infinity 1 plus weekend calls) , so may be worth to ask how much they want for termination.

Damn - still a few months left of my TalkTalk fibre package which costs £35.20 pm !!

17.70 line rental
7.50 bband
10 fibre

It's confusing at the best of times you should've seen the look our ADT technician gave us.
We have a Virgin Media Cable Phone line with Talk Anywhere. When I took it out we were an analogue area therefore either had to get Dial Up or get Broadband via a BT Line as I couldn't bear Dial Up. This set up carried on for ages until Virgin upgraded our area to a digital area about 18 months ago. When I then tried to add Broadband to my account I was told I'd have to change my talk anywhere package so that they could add broadband to my account. After speaking to most of the Customer Services team they've all concluded that their systems don't allow anything to be added to our old accounts. So that's why I have a functioning Virgin Media Cable phone line with Talk Anywhere and a BT Openreach Line with Plus Net Fibre.

when I called for the line saver I asked for caller display too, the operator put it on for free. I suggest you try the same rather than doing it online.

True not many post good experience, I see same with BT and TT so guess go with the instinct and see how it goes....

£2.25

I wish I could get Virgin Broadband, I'm stuck with BT. It's kind of sad how the UK is still running of copper cable for network and phone whilst in many other countries they have already deployed coax and or fibre where speeds reach into the gigabit. VDSL only upto 76Mbps which is a joke!

I think caller display is free with Virgin. You just need to ask for it.

Thanks for inadvertently answering my question that no one could be bothered too! regards cancelling then gettin the Mrs to take it out.

Just cancelled my package as wouldn't match the uswitch prices, taking it out in the girlfriends name. Can kodi work well enough to have working tv channels 24/7 or am I better just signing up to a new customer package with tv as well as broadband?

My Virgin contract is up next month, don't really want all the tv and stuff any more just the broadband, would I be able to go for this?

Most reviews are based on bad experience - if I will be happy with service I will not bother to do a review (99% people maybe too) , but if I will get angry I will try to post my bad experience everywhere I can.

I have just read this review from
trust pilot and reviewcentre
giving them average of 1/5 *.
Reading the reviews here resonates with this.

Then how did this site gives them 4/5


But having said that if I am the Old very old faithful dog of the ISP , so I have been with Talk-Talk since it's pre-addressors going back to Freeserve
[url=][/url] and Bt for Tel line(Which I haven't used since getting my 1st mobile back in 2000 from CPW

I am on £20/mth on TT and £20 BT so total £40

Never wanting to switch to another BB, I had thought of switching my ISP from time to time to Fibre, there has been no attractive package.

So to come across this is something to think about. Don't know what to do.... Go with Virgin(This deal) or BTFibre() and pay a bit extra

I would have to disagree with that. I've been with TalkTalk since 2012 and have generally been very pleased with the service.

For the first year i was on the non-fibre package (up to 8mbps) and my speed was always around 7.5 to 8 mbps. From my first renewal i was offered Fibre (up to 38mbps) for the same price and took this up.

The speeds originally were around 25mbps but after several callouts, they finally managed to get it sorted. The callouts were managed by OpenReach and it was they who kept leaving without fully resolving the issue so i cannot blame TalkTalk for the speed issues here. I was then getting speed of around 33mbps.

On the second renewal i was willing to leave them and join sky's free broadband deal (approx £17p/m for only the line rental) + £10 for national and international calls.
TalkTalk offered to match this by charging me £15 for the fibre broadband and £12 for the calls packages - they did this by paying for all of my line rental using the line rental saver. So i was then paying £27 for Fibre, call packages with line rental already paid off. They also threw in their TV service for free - which isn't worth much tbh.

Mid-year i removed the international call package which meant i was then paying £22.50 p/m. £15 for the fibre and £7.50 for anytime national calls.

Then in October the hack occured, which did slightly worry me but without knowing the full extent, could not know if i was affected. It turned out only a small percentage of customer details were obtained ( i was not one of them ) and even those that were exposed, the bank details were starred out e.g. only the last 4 digits of account numbers were obtained. Therefore, this didn't worry me too much.

Thanks to the hacking scandal, TalkTalk offered all customers a number of 'free upgrades' to compensate for the negative publicity etc. I took up the anytime calls upgrade, which meant i no longer had to pay for it. This further reduced my bill by £7.50. So i was now paying £15 p/m for Fibre, anytime calls and line rental all inclusive.

Unforunately my line rental payments are due to start again next month. Having seen the offer from Virgin, i called up Talktalk, they were able to match the offer in terms of price but were not able to better it. As Virgin is offering pretty much guarantted 50mbps, i've reluctantly decided to leave TalkTalk and join Virgin. Having checked the call packages for Virgin i can see they are a bit more dearer than TalkTalk and also simple features like caller display have to be paid for (they were free with TalkTalk). With the £50 credit applied i will be slightly better off going with Virgin even with paying extra for the caller display etc. but i have to say i will definitely be checking up with TalkTalk at renewal to see what they can offer next time around.

So overall, it seems like a matter of luck whether TalkTalk will work for you or not, i was very pleased with the 4 years of service i recieved with them (i've been with Virgin, Sky, O2, and others in the past) so would always consider going back. If you can find a good deal with them, then i don't think there is much risk in signing up, you have a 14 or 30 day cooling period anyway so can always change your mind if your not getting the speeds you want.

BTW, i don't work for TalkTalk, just sharing my experiences with them :smiley:

Hope that helps

Well I just called them now and they immediately put a £50 credit on my account plus I saved another £51 by paying my line rental in advance.

I dont want to win anything we're all adults, but I'm saying it would have started in a good place. What package do you have and how much do you pay?

Think you've missed the point, but ok you win.

First sentence.. You must have been happy with the offer/package at the time? And then since you've been with them for years it must be a good service?

Lastly if your not happy with the rip off price why haven't you left them? lots of alternatives to go for, plus if and when you switch back to them, you'll get that new customer package.

I am with Virgin but my contract ended in July. Can I get a new customer only deal as I am out of contract? Thanks

Check out Top Cash Back and Quidco, I joined last week and got £110 cash back through Quidco, but if I had joined today through Top Cash Back it would have been £230

With VM for a few years, price increases very year, but have to say speed is really good (Area 31) 100M means 100M.
Currently on 100M + phone and pay 42 per month (will be 3.49 more from Feb). Called VM yesterday to tell them I am leaving. Without much effort, monthly cost down to 30. May not best deal but worth a call.

I don't use the app either but if it can save me £2 per month then why not!

Ah yes, that too. Though I'm never sure I trust their queuing-for-me bit... Always worries me!! :smiley:
But just using it for the 'free' call is good enough.

Guys - I just signed up to the talk talk 38mb, 18 month contract. Free for 12 months, 10 for 6 months. Line rental on top at £15.93 a month (paid lump sum) and £31 one off fee for connection and delivery. Also got a £100 voucher. Surely this is as competitive to virgin if not better?

I do use saynot0870 but some numbers are not always on, I suppose I could always use the WEQ4U app.
Thanks!

I am going to ring them again shortly, I hope they bloody offer me a better deal than last year. Btw guys, does anyone use the Talk 08 addon which gives 250 mins for 0845 numbers?

Don't understand the first sentence. Second one.. I signed up years ago, so it's no comparison.

1. Depends how far you are away from the Cabinet - though putting your details into BT's DSL Checker (http://dslchecker.bt.com/) - although if you're currently on a LLU package with TT/Sky etc you'll have to use the postcode or address checker.

2. Based on TalkTalk's recent history I'd be cautious giving them my details.

This goes up to £19 a month after 12 months which is way too much and it's always a ball ache having to switch broadband/phone suppliers.

Absolutely the utility companies offering fixed prices would have thought of inflation really hard before offering it.
If I see RPI has gone down in 2015 but still many retailer coming out with huge profits. As Aldi, Lidl forced big four retailer to change their game and offering this is just answer to Talk Talk's 100% free internet for 12 months current offer.
I am with virgin for last 10 years and agree with you as can't fault them for overall quality.

Can someone give advice on what they're limits are like if you download a lot and do they throttle you at peak times etc? Thanks

Code works for their 100 as well

If you choose to go without a landline to avoid the cost, do vm apply some other fee? Someone mentioned they may apply £5 extra?

Just signed up with them for another 12 months 70mb broadband(was on 50mb and when I signed into my account there was a button to click that boosted it to 70mb) only for just under £25 per month after a pleasant chat with the retentions team.

New router on its way too, have had some broadband issues in the area lately, it happens, I deal with it.

I've downloaded loads at times, never had an issue with limits and certainly never found any sites being blocked that weren't done so by all the other service providers at the time.

If you find Sky or talk talk broadband better than Virgin you must have been on their non cable service.

Thanks for this. I was going to sign up to BT with the £100.00 Mastercard offer which finishes today but I saw this deal on here and it is over £100.00 cheaper. Just ordered.

For those interested in the Line Rental Saver, I ordered online and called the number I received in the confirmation e-mail to pay for the Line Rental Saver.

Thanks gg1pl, I'll have a look at that :smiley:

Great comment AndiTails. :smiley:

Was with Virgin in the past (about 5 years ago) and like many other ISP's, they are no good if you like to download. They put limits on your speed if you DL too much and that also messes with gaming etc etc.

Last I did any investigation on this, admittedly a few years ago now, the only ISP with a truly non-restrictive policy i.e. No fair use policy, is Sky. I've been with them a few years now and had no issues whatsoever

​28 days if your not happy, I cancelled under them terms as the rep lied and said movies would be included in the price so I told them rip it out when they didnt give me movies

I wouldn't go near VM again if they paid me. Awful company. And you can bet your bottom penny they'll soon increase those prices.

Say if I took this offer for the broadband, could I also take out one of the Virign TV packages?

Virgin infuriated me as it was cheaper to get the cable broadband + phone line (which I didnt want) rather than the broadband by itself (solus).

After trying the sales team, the web assistance and even my local store with no luck..... I ended up ringing their retentions department - They told me to sign up for the package I wanted (50Mb Solus) and they just reduced it to the retentions price of £27.99 / mth.

Probably 28 days but who's counting?

great deal... as an existing customer, I feel ripped off!

Enjoyable read and well said.. For every 1 person like yourself there are 20 lemons, who dont use good judgement, or brain power, they just post in a forum like this and vent. Then get their knickers in a twist.

I found the twitter team really good, someone said the advisors are happy and better to deal with on fridays, because of the impending weekend, there open 7 days a week. So maybe the majority are good at there job and are happy. Same with sky never had an issue with there advisors, or for that matter BT. Your always going to find a lemon.

But maybe if you treat people like you want to be treated, be it face to face or over the phone. You'll all get better results? Just a suggestion from someone working in the banking industry over the last 15 years.

Ordered. Thanks

Some interesting points about the landline. I'm a VM customer with 200mb internet, XL TV and weekend landline calls. When playing around with the different package combinations, I took out the option of a home phone line as I didn't need it - We all use mobiles and it no longer serves a purpose. To my surprise, taking out the line rental added £16.99 extra on top of the package account! So it basically worked out the same whether I got it with or without the landline. I decided the cheapest option (for lack of any other better way around it) was to take the landline and then just pay the line rental saver for it, to save £40. Still feels like such a waste of £164.

How does saving £40 by paying your line rental upfront make you immune? to a price increase? Every provider for mobile phones, home broadband, home phone, all have to deal with the rate of inflation. So should every company ignore that and go bump? then everybody would complain because they've gone out of business, they now have to find another provider.

From my point of view the internet is now of of the most important services at how for the family. I've used TalkTalk never again. BT I would use again, Sky I would use again, Had virgin over 9 years, at two different properties on and off and NO major issues.

A lot of people seem to confuse a cheaper price over a quality of service as well.

Is the free installation only if you do the install yourself?

Thanks for the update - more reason to avoid them it was 30 days two years ago!

Signed up earlier this week and then saw this deal. Just called them to cancel my order which they've done and now signed up via this! Happy days. In case anyone is wondering, select self install and then answer no to both questions which will result in it saying you need an engineer which will then show as £0.00 for most of the time slots.

Oh and the super hub is terrible had 3 in total the wireless was just unreliable better to get your own and use in modem mode

I tried VM for a few weeks - Whilst the sync speed was 50mb the reality was slow performance and inability to stream from Netflix and Youtube - as others have said it depends on the congestion of network traffic in the area. My area was fairly poor, but my friend who lives a mile away is fine. Customer services told me that the upcoming price increase for broadband wasn't true and I was lying - to be fair retentions tried to keep me and offered me 100mb for the price of 50, but by that point i'd already cut the cable and removed all traces of VM's (badly) fitted internal and external cable management.

So it maybe a good deal, just research before you commit - also remember you have 14 days (Check with VM as used to be 30 - might be shorter now!!!) to cancel and not pay a penny. Also worth noting as they are different networks don't cancel your existing provider until you're happy with Virgin.

Just waiting for Openreach to upgrade my uneconomically viable cabinet before I can go fibre. (well FTTC)

I was upgraded to 70mb a month or so via an offer of a free upgrade from 50mb. Its the lowest speed I can be signed up to in this area so I'm guessing some areas are still 50mb for technical or contract reasons.
Check if you go with this, if you qualify for the free upgrade if its available in your area.

If as a Virgin Media customer you have a technical problem or are dissatisfied with price or package, it is usually resolved by contacting Retentions (the department has been expanded). They will often give credit, discounts or review packages. My recent contact resulted in a £50 package being reduced to just £15 !!!

I'm currently with virgin paying £45 a month for line rental and 30mb internet, if I cancelled this and tried getting this deal on my brothers name as a new customer would it work?

Signed up for this deal on 5th Jan without the code, installation is on 18th. Just phoned up and got £50 credit applied to my account.

They say I can't have fibre but BT have offered it

The way all the providers work is they class the line rental as a separate part of the service thus the offer of a line rental saver, So you do save £40 over the year not off your broadband but the line rental, plus the monthly outgoing is cheaper, as in your not paying 17.99 a month. You've already paid your £164

A big tip for anyone looking to take this offer, make sure you do it and have the line rental saver done and paid before feb. I think the saver option maybe going OR a change in price:wink:

Is this 50mb offer one thats due to upgrade to the 100mb or is it staying at 50mb? Father in law is looking to move to Virgin but only wants broadband.

I am sure this is a great deal, however despite being bombarded with mail shots from VM telling me all about their wonderful services when I actually try and join I am told it there is no cable in my area.

Good for those that can get it.

throttle throttle throttle

http://my.virginmedia.com/traffic-management/traffic-management-policy-thresholds.html

Time to re-negotiate my existing deal!
I've been with them a few years now.
Currently pay £18.25 for 50MB fibre without the need for any other charges/phoneline/linerental etc.
So this deal would be ideal for me to haggle. That, and I'm out of contract anyway.

Thank you so much for your time and PM . It may be handy :smiley:

Funnily enough, I ordered this yesterday (with 50 pound code) before this post was put up on HUKD.

Was getting frustrated with my almost free ADSL from EE at the time (9mbps down, O.5mbps up!) and thought that this was cheap enough to run alongside.

Thinking of cancelling Virgin order now as comments around poor performance make me think I won't be any better off.

Anyone have any experience of service area 15 ... North London? Thanks in advance.

We have been on Virgin for ages but the last month has been a disaster.

There was an issue with certain web sites loading and ever since then has gone to ****.

We have the top package you can get and in peak time we are lucky to make 8mb now. Affects streaming which we use alot at home. Doing our head in.

Can only guess they have oversubscribed the area or something - complaints are getting nowhere.

If you like **** service and constant disconnections, then go for it.

not in my area but hot, heat added.

im on virgin 200mbs vivid broadband and always get 18 MB/S a sec downloads on usenet and steam/ games come down in 15 minutes so very happy, i live in a busy area supposidly but with the superhub 3 and 12 channels down i never fail to get top speeds so im very happy, until bt fttc come down to a reasonable price for less than half the speed im gonna stay put. also max on bt fttc is 55mbs supposidly!

A legal guy from the company I work for found a hole in the T&C's - I'll PM you the letter I sent to VM

Guys make sure your contract is 12 months .. I signed up to the uswitch deal on the 30th dec but when I rang to ask about the £50 credit last night the operator told me i was on a 18 month contract!

Just a note that I spoke to Sky online (my current provider) and told them about this deal. They didn't match it, but offered me £100 credit to stay with them. I can't be fussed to switch, so was happy with that.

I found ringing on a friday afternoon was a good time as the advisors are in a good mood as its nearly the weekend :smiley:

true- letter just stated "your bill will be going up by £3.99 a month"

but a line rental saver is sort of tying you into a year contract with little bargaining available for any subsequent "bill increases" in that time.

Pretty sure if I call to cancel, they will say fine as they will have had £100+ of line rental up front in their pockets without having to provide the service.

Rang Virgin yesterday. Spoke to retentions I quoted one of their uswitch deals and got my package down by about £20 a month for the next 18 months on a 12 month contract. :¬}

Horrid company. I was an "engineer" for them after leaving the army. Fortunately I was so good that BT (now openreach) took me on.

To those complaining that Virgin don't serve your area. Virgin cherrypick areas, they vary rarely cable new estates, even when it backs on to an already fed estate. BT/openreach however have a USO to serve every single house in the UK with a fixed line telephone service (not however ADSL). Providing services to some remote locations can cost BT 10000's of pounds.

Neither Virgin or BT can really justify making you have a landline these days. They do however, BT's reasoning is the service contract which is attached to your telephone line (you could have broadband delivered without a dial tone).
Virgin however have absolutely no reliance on a phone line as their service is delivered in a totally different way to any service over the BT network. Why they insist on you having one is down to pure greed.

Both companies use marketing terms to bamboozle unsuspecting punters. Neither of the services the offer to the general public is 100% fibre. In both instances the broadband will be delivered over either BT's ageing (copper with sprinklings of aluminium with a touch of lead joints) network or virgins copper coax.

Me personally I wouldn't touch virgin with a 1000ft barge pole. But then I would say the same about BT (but not all services delivered over BT's network).

and o yeah most of decent sites are blocked by vm. talk about nanny state

£4/MONTH THROUGH BROADBANDCHOICES.

Uswitch deals is also same 18months contract and this deal is for 12months only.

Exactly right - the whole point of paying up front is to make you immune from price rises during that term as well as getting a prepayment discount.

As I say, I'd urge anyone who is taking this deal to make sure they're comparing apples to apples. I got the voucher code in the post as a generic door-to-door drop on my street, and it's 18m tie-in with 12m discount. The uswitch deal is 12m, that's it.

Be careful with the line rental saver. Paid £164 in September to cover the year but just received a letter saying line rental is increasing by £3.99 next month. Challenged this and they said i have to pay it or leave and forfeit my remaining up front line rental payment

Oftel shouldn't allow this

I didn't quote any codes, I just said 'I need to cancel because I missed out on a £50 voucher, so i'm just going to process it again online after you cancel the install' and he said 'let's just add it now', and then did it.

Virgin? Best of luck with that.

:/ Good deal, can't get it as Virgin refused to cable our little drive as it only has a handful of properties and so just went past the end.

Heated

But I don't want a phone line.

Just cancel it. Within 2 days of u giving them notice hey will ring u with a deal.

Unfortunately can't get virgin on the new build estate we are on... Can't even get fibre through openreach which is a joke! Heat though.

I pay for the 100Mbps package, and at peak times (all evening), I get around 5Mbps. That's in area 20 - M33 postcode. They know about the problems, and give me a ten pounds discount each month, but the service is basically unusable for anything other than browsing.



Check the virgin forums

If only the buffoons didn't forget to wire our new build block of apartments to fiber optic despite everyone around us having the option.

A word of warning if you are renting - I joined VM and was forced to move 3 months later. Moved a little over 200 yards to an area not covered by VM. They wanted me to pay up the rest of the contract to leave, even though it was them who could not provide me (I would happily of stayed). Luckily I managed to find a hole in their T&Cs and got out of it. Never want to deal with this company again.

Even though I'm in a cables area, been digital about a year and I've got a phone line with them they've refused to offer me broadband because I've got the old talk anywhere phone package. I've got to have a BT line as well to get broadband. Can't give heat as I'm currently barred from VM Broadband unless I ditch my current call

Oversubscribed in my area... slows down to 2Mbit/s in the evenings when I'm actually at home. With DSL broadband I had constant 15Mbit/s no matter day or night. They keep telling me just to ring them every month and complain to get discount of £7.99 off the bill. Fed up with them already. Looking for the way out of the contract at the moment.

These jokers ain't giving me a good deal. Iv been with them since ntl days.

If i cancel can I sign as a new customer?

Is it 12 months contract?

I took it at this price in the middle of last year. No problems with it so far.

I would add that I've had an email from the saying the price is going up by £3 from the end of this months. Don't know if that has any effect on this offer??

isit possible to go through quidco or topcashback? thanks

maybe a decent offer (since i currently pay the same for 16mb and unlimited anytime phone)

tho i refuse to every have a virgin media contact for the very simple fact they feel the need to send me a snail mail ad every month for the past 8-9 years,(if they can afford to burn thu that many trees they should be able to afford to offer free internet on the spam unasked for ads at everyone's right to breath expense, or they just over charge they current costumers way to much to be able to afford to do so / plant trees for every one you cut down program)

Deal then they pump up the price, I don't trust vm after the lack of customer service I received

I have just broadband. No phone line rental to pay. (152mbps soon to be 200mbps)

i had this this deal for 6 months now. it is not fast at all. it seems to be slower than my previous contract with only 17mb

Anyone know how to get the line rental saver?
Do I need to wait until after it gets installed, or can I do it before?

Thanks OP!
Literally perfect timing, moving into my new flat this weekend and wanted to sign up to virgin.

This is my experience with virgin, which ended in may 2015 ... I joined BT after that ... leaving virgin was one of my best days of 2015 :smiley:

There were few questions raised here and I'll try to explain the similar situations I faced during my 18 Month suffering with them.

I signed up to virgin's 60Mbps (now 100Mbps) 2 years back. There was a deal of Free TV & Tivo with the broadband for £19.50 PM (half price for first 6 months) + Line Rental on a 18 Month contract and there was a £150 quidco. But they started charging me for Tv & Tivo and they didn't apply the 1/2 price for 6months offer.
I called them after couple of months (After quidco was paid) to rectify my bills. Surprisingly no one at their call centre had any knowledge about this offer (it was on virgin's homepage for more than couple of months). I got that sorted after banging my head on the wall for couple of weeks. So keep the screenshots of the offer/ email confirmation safe ... just incase things go wrong.

My package was connected in the end of Oct 2013 after the price hike was announced. They raised my prices by nearly 25% / £5 from feb 2014. I missed the deadline to cancel my contract as I had no idea that my price was going up. Anyways that was not the worst part ... the actual broadband prices went up by only £1 on virgin website, but they raised my tivo prices by £1.50 and my TV package (freeview) by £2. So now I was paying for something I received for free in the first place. It was a nightmare. So make sure that the price hike is not affecting you. You can get it installed after the price hike if you can. Just keep that in mind that the price hike is an Annual thing.

I was going to get one year's line rental saver during the 18M term and I made a mistake in getting that in my last 12 months of the contract. So it was for Apr 2014 - Apr 2015. In oct 2014 they announced another price hike of more than 20%. My free services TV & Tivo gone up again. So this time I called them to cancel the contract before the deadline expired. But I found out that I can't get back my remaining balance of line rental saver. Then I tried to cancel my TV & Tivo but I was told that my broadband contract will be renewed by 12 months. I paid around £28PM for last 4-5 months for a package which started at £19.50. This deal is about a 12 month contract but for few people who are on 18M contract, if you're planning to get a line rental saver, then get it in the first 12 months (you can call them and start that anytime), so that when a price hike is announced later this year, then you can leave them or renegotiate your contract if you're not happy with it.

I use to get 60Mbps before they started upgrading to 100Mbps for free but after that option started showing into my account, my speed went down to 40Mbps. There answer was to upgrade my speed to 100Mbps for free and renew my contract by 12 months. So basically they were trying to renew my contract by throttling my speed.

What I have written might not be very explanatory and maybe very confusing for you to read, so if that's the case just ignore it and just be careful and keep your eyes open.

Just had mine installed on saturday can i still opt in to pay off the line rental for the year?
Also for anyone who is having to pay for an engineer visit, give them a call to cancel and they may send an engineer out for free. Thats what they did for me after a mate of mine told me he was getting a free visit and virgin were charging me £49.95.

Picture shows vivid 100mb, that does not apply on this deal , hot anyway

can you get the line rental saver after installation?

You need to find someone to refer you, you'll then get a link which you need to use when placing the order for the referal to be tracked.

My HUKD BT offer from last year is due to expire soon. It really has been pants so looking to move asap!

Great deal, wonder whether I can cancel my current out of contract virgin broadband and sign up to this? or is there a grace period? If notthen can someone pm me if they have any referral deals for existing customers out of contract please. Thanks

I have Sky but have ordered the Virgin Media Big Easy bundle as they couldn't offer a better deal. If you can get someone to refer you, they can get £50 and you also get £50, I used the referral in conjunction with the £50 voucher code. I also went through Quidco so should get £40 cashback. After I had ordered, a few days later I noticed they had an offer for a free Jongo S3 (apparently the RRP is £129.99 but probably worth less) when buying any bundle, so I called them up and they also applied that to the account. I'm planning on using the line rental saver to save approx another £40. Now they just need to install it, hoping that goes smoothly!

Last Wednesday I switched over from BT infinity to Virgins 50mbps super fibre £5 plus line rental via uswitch, because couldn't give me a good deal to stay with them.

More than happy with the package, getting 52 mbps, very good wifi strength from their hub 3 router. Plus living right next to the city of London where my nearest exchange is, never had or have any issues with getting the speeds expected for my flat...with virgin I could get their 200 mbps package, but don't need that much :laughing:

100%
My only advice is do NOT use the automated phone line for this (if you find a number to 'set it up').
Just ring 150 and talk to someone to get it done.

I did the automated method last time I renewed, and the upfront credit was applied to my bills rather than the line rental.. was a bit of a mess. But sorted with one phone call to a human...

Works every time I ring up though (been doing it a couple of years since they started it).


I've just got off the phone with Virgin, actually. Called at 23:11 and spoke to chirpy Scottish lady. So ignore people saying you always get "long-distance"...

I have an on-going issue in my area with utilisation. At peak times, my speeds are a little painful. But a quick 3 min phone call (that's all it takes) and my XXL line is discounted to 0 every month.
The beauty of it? It runs absolutely fine before 6pm and after 12midnight - it's just ~50meg at peak. Put pushing 160meg any other times. And I don't pay for it :wink:
I got a lovely marketing letter from them last month 'congratulating' me on downloading 967GB last quarter - "making the most of my broadband".

Apparently all will be resolved when I get 200meg next month. New 'pipe' being installed in my area to sort the capacity out.
If not, 3 mins a month to get it for free and still have good speeds when I'm actually allowed to game, etc. is fine with me! :smiley:

As with all broadband: YMMV

STAY AWAY from Virgin, awful internet connection and horrible customer service. Pay a bit more and use BT who are far more reliable and having good deals with TV offers (including BT Sport).

so i can do it after installation? thats great. on the live chat the dude keeps telling me i have to pay it before installation!. Cant wait for this dedicated 2nd broadband connection just for myself.

I have vigin 50mb I get 20mb tops and usually less and virgin have oversold the lines so even streaming iplayer is an issue.

Just be aware my fellow bargain hunters - you will receive a free speed increase followed by a free price increase.

With this 50mb deal what speeds are you guys actually getting?

I have 17mb with TalkTalk, 'SimplyBroadband' and i'm getting 4mb, I was told by them the highest speed i'm able to receive is 5.2mb although mine has never gone past 4.

I'm paying £25.20 a month for it, comes with a line which I have only ever used to call TalkTalk and complain about my internet not working.

Both are incorrect!

The Uswitch is Free install regardless. As long as it's a VM service area. Free install. Means free install no £49.95 charge.

OR free Quickstart (self install) IF the address has had VM services for phone and BB in recent years.

I'm sure people don't mean to but there's a lot miss information or people simply getting things mixed up.

This Uswitch offer I found out is purely phone and Bb, TV is not an option. You can't add it on either I tried

Also guys high utilisation in your area thank people with "dodgy box's" and the almighty fire sticks. They hog bandwidth.

Virgin use their own phone line. so you can have a sky phoneline and this package at the same time.

Ive just signed up and put installation off until 18th March (I've not moved in yet)

£22.99 X 12 = £275.88
Pay Line rental one off = £164 (saving £51.88) = Total £224
- £50 Voucher Code = Total £174 = £14.50 pm

PLUS I went to Virgin Media site via the topcashback 50mb broadband and phone only offer = £63 cashback (Dont know if this will work?)

If the topcashback offer works (I'm skeptical) That will be £174 - £63 = £111 pa which is £9.25 pm !!!!!

3G from life mobile is far better than my previous 4G from vodafone

Anyone know if this is ok to use on a business storage place?

Only 50? **** that.

GUYS WHEN DOES THIS OFFER FINISH, DOES ANYBODY KNOW? PLEASE ANSWER!!£"$"%$£^%%£"$"

My contract with TalkTalk finishes in February, and want to snap this up! @@@@@@@@@@@@@

Virgin STILL not available in my area. Moved here over a year ago and had to cancel my Virgin contract (and pay for the privilege) because they didn't support the area!

Anyone know how much extra per month I would need to pay for Anytime international calls as well as Anytime UK calls packages?

If you select 'No' to both the questions then the Engineer install will automatically show as £0 when you select a date to install.

Great deal i currently pay £18 a month for virgin 100 meg broadband only no phone

Im day 5 day into my 14 day cooling off period.

Pay £18 a month for virgin 50mb broadband only.
Pay £42 a month for full sky package.
Will never pay more and never have.
It's not hard to get the deals every time renewal is up.

once you go through to select your installation type - there is choice of self install along with a number of questons regarding whether or not you already have cables to your home and if you do, whether you want them relocated - if you don't already have the cables you have to pay £49.95 for an engineer visit :disappointed: still a decent deal

Elsewhere in Europe and the world they are onto 1GB speeds. Meanwhile we are paying a premium for a measly 50MB.

im tempted but sky seems cheaper

£5 per month THEN £19 ....

Virgin are a terrible broadband supplier in London. While some people may say this is just my experience, every other person I know who has service with Virgin Media in London has issues from ping spikes and dropped connections to loss of service entirely for a day or two at a time. Right now I'm on 50mb and a speed test is showing 25mb down, 3mb up.

I've called them several times a month for the past few and all they do is apply credit to my account and say it will be sorted on X date at X time etc. I would get rid of it but i'm in contract and can't.

Anyway rant over, basically any deal with them is not good if they can't provide service and won't let you go even though they can't.

I rung sky to cancel my phone and broadband. They offered me half price line rental for 12 months and free unlimited broadband. Thats £8.50 per month!!

How did u get that? The best they can do with me is £10 + line rental + £50 credit, which about £23 a month...
So ended up sign up the VM deal

Did it last week without the £50 voucher. No mention of this on uswitch.

​nope, with Virgin you don't need a phone line provided your are has access to virgins network

Same here

Their speeds are NEVER sitting constant at 50mbps, 70mbps, 100mbps or 150mbps or even 200mbps......ive been a customer since Telewest days......it aint happening dude their the best of a bad bunch for me anyhow that's why ive stuck with them ....theres NO competition .....that's the main problem here...... :sunglasses:

Hi can anyone tell me please if I can get this deal now and put date of end of February as my sky ends then?

i was paying a stupid £50pm for 30mb + phone line, tried cancelling earlier, but they now offered me 50mb plus new router as i have the old one. also gave me £20 credit all for £32pm for 6months £35 after.

Be aware = unless you already have their cables in your home they add £49.95 for engineer installation.. free install only if you have their cables already and can pick self install. On the bright-side using the codes gives a £50 bill credit so that covers it.

Heat for the deal. Im sure nxt months vm increase has nothing to do with this...

i am using it bought last year..it was same deal

I take it its only for fiber streets? I've signed up for SSE for ,18 months I think

Listen if Georgey 'Nero' Osbourne tells us this country WILL have a BB infrastructure in place to compete in our Great Global Economy by ehh whatever date he'll change .....who I am to disbelieve him.......That's your MAIN problem fellow plebians .....Your all Revolting to him anyhow .....Thumbs Down...... Take up spoon whitling in Yorkshire ....it'll be faster than yer download speeds .....At times....:wink:

Does anyone know how to get the line rental saver? Or do we have to call up for it?

How long is this deal for?

The increase is either an excuse to leave the contract/get them to discount your bill so it doesn't effect you.
Or, it doesn't apply to the minimum term of your contract

Do they still cap your speed like they used to do that when you have heavy usage?

avoid vm! expect constant £3+ increases every few months. not forgetting the unreliable bb speeds and evening/weekend throtteling

left after 19yrs. they went downhill eversince vm took over

Good deal.

Thanks for your comment Mr Branson weve all taken it on board....Hows Necker this time of year......:stuck_out_tongue:

I have signed up about 2 months ago to a 12 month contract, same deal via uswitch, should I call to get clarification on this as £3.50 is a big % increase

Not very pleased..

As per my original comment on .....No competition....that's basically it were waaaay behind other developed countries ....ie North Korea.......:wink:

great for me as I will use this with retentions at BT ...

Can anyone help me with the following two questions:

How do you get free installation as I do not have sockets in my house?

Where do you place the promotional code?

Thank you.

Just switched to this from BT Infinity - used the uSwitch voucher that was posted on HUKD a couple of months ago. Getting 50MB as advertised which is a big improvement over BT. It was a bit of a pain having to have it installed but no complaints with the service so far. They threw in caller display for free too.

Shame I can only get copper broadband on this brand new housing estate I live on! I'd love this

Its cheap because they are charging thier existing customers hell of money.
They increase prices time by time so i dont recommmend virgin.

does it give you the option to pay upfront online?

I'm a new customer as in literally got the deal this weekend. I'm within my 14 day cancellation period. Can i use this code too to bring the price down?

does it give you the option to pay upfront online?

Is one able to set this up for installation in September?

Various Virgin Media CashBack Offers @ TopCashBack at the moment that may be of benefit(?)

http://www.topcashback.co.uk/virgin_media/

Big Easy Bundle: 50Mbps fibre optic broadband, 60+Channels & Phone only £14.99 a month for 12 months (£24 a month thereafter) - £84.00 CashBack @ TopCashBack

Big Fun Bundle: up to 100Mbps optical fibre, 170+Channels & Phone only £24.99 a month for 12 months (£40 a month thereafter) - £147.00 CashBack @ TopCashBack

Kahuna Bundle: up to 200Mbps optical fibre, 230+Channels & Phone only £29 a month for 12 months (£55 a month thereafter) - £231.00 CashBack @ TopCashBack

Good deal for new customers, 12 month £5.00 therafter £19.00 for 50mb broadband and calls.

Really? i've been with virgin broadband now for years and they're fantastic. even when i got a sky tv/internet/phone package a couple of year ago their internet was so bad i had to ring virgin up to come and put their broadband back in. They have just upgraded me to 200mb fibre for no extra cost and on every speed test I've done since i've never pulled below 160mb .. wooooosh mo farrah mo farrah more power

Which code did you quote? Hoping to do what you did as signed up last week!

No I meant landline calls during the day etc to other landlines?

decent offer - tempted - just watch out for the massive hike after the initial 12 months - jumps from a 5er to 19 quid a month!!

I'm with Sky and I'm meant to be getting up to 10MB however I've been getting 2MB, no-one from Sky technical or CS willing to help me out and they didn't even offer me a deal to stay, and encouraged me to cancel, so I'm so tempted by this! Anyone know what the landline call charges are on this?

I recently moved over from Sky Fibre (Phone+BB) to Virgin Media (Phone+BB) December 2015.
I was paying with Sky £37. Something and that amount was going to increase to £41 something, all because I had evening and weekend calls with Sky. Needless to say, I seldom made calls using Land Line, apart from free phone numbers and receive incoming calls.

However, Sky BB was very good, I received 39.99Mb down and 10Mb up, as the router reported.
Speed test proved similar result depending on the day, at 1am, 38.xMb down, 8.5Mb to 9.xMb up.
No issues with the connection though, stable.

Sky retention offered me no deal and forced me to switch.
They only offered me, Sky Pay As you Talk for £17.40/month, and Half Price Sky Fibre (unlimited) £10/month.

I told them about the deal from USwitch, the guy was a little confused at first, and he said does that include any call time, I told him, Virgin Media package includes Weekend calls, all for £22.99/month.

So I signed up to Virgin Media BB (50Mb)+Phone (talk weekend) £22.99/month.

Unfortunately Virgin Media BB Download maybe pretty good, that is where it ends, their upload is so rubbish 3Mb Up??. It appears Virgin Broadband was not designed for people to upload, what’s the point of using these cloud service if you are trying to backup.

If you take Virgin Media, they don’t offer the best upload, to achieve uploads of 10Mb, you will need to sign up to their 150Mb+ download package.

You can get 20Mb Upload from Plus Net, Sky, BT on their fastest package they offer, and that is up to 76Mb download packages.

Virgin Media need to sort their **** upload issue out.

How does the Sky Hub 2.0 compare to Virgin Super Hub 3.0, Virgin Super Hub 3.0 wins.
Better Wi-Fi connectivity and it supports 5 GHz AC. My Phone and Tablet would only connect between 54Mb to 72Mb link speed to the sky router, even after playing around with the Sky Hub 2.0. Virgin Super Hub 3.0, allows my phone + Tablet to connect between 135Mb to 150Mb that is in Mix mode 802.11BG/N/AC, with 20/40/60/80Mhz channel width. My Desktop is hardwired via Gigabit Switch to the router, and performs well, no difference between the sky hub 2.0.

However, Virgin Super Hub 3.0 (SH3.0) is damn right ugly, and the PSU takes up two sockets on my twin extension lead. It could have been tiny power supply, but it’s not. Not every customer will receive Virgin SH3.0, they are trialling SH3.0. Virgin SH2.0 is 10x better than Sky Hub 2.0.

Virgin Media’s download fall, its rubbish upload and certain area’s oversubscribed.

For the price, its ok, but the UPLOAD and the UGLY router they’ve given me, they need to sort it.

Be careful with virgin. They say they give u a deal then take more money out of yr bank etc. It's £27.99 anyways now with the phone line increase. So not really a deal. I'm leaving them after ten years of bring with them. As they over charged me for last two years and customer service was a joke. I love Virgin for speed. But need to downgrade my finances

Just to redress the balance a bit

I've been with them for around 10 years, always get a very good deal from retentions, had one major issue in all that time which was resolved to my satisfaction so I'd recommend them

Not sure if I can get fibre in my area. Went to cable.co.uk and it says

Fibre broadband (Openreach) Fibre broadband may be available to your home

Virgin fibre broadband Not available to your home

Are Fibre broadband and Virgin fibre different things then, and why am I able to get Fibre broadband (Openreach) and not Virgin?

Can you stream more than 240p Youtube vids on Virgin now?

Just left virgin was on the 100 meg broadband I was getting 2-10 meg at peak apparently been over utilised and getting worse since 2013 I logged it end of 2014 and they keep pushing the fix date
Gone with BT now getting a constant 50 meg so far
Checked the forums and a lot of areas are the same
Btw in the dy4 area if your in that are avoid !! Trust me it got so bad I could not play online games from 6-12 at night laggy as hell

TALK TALK : ( Prepare for your account to be hacked.

how do u do the upfront cost is this better than sky ?

​I actually ordered it as normal online using £50 voucher as well, once I saw this post several hours ago I rang them up and told him I only just ordered it but can I pay upfront at a discount. They took my details and bobs your uncle. :-)

Hang on a moment didn't they increase the speed to 75mbit just recently. Why doesn't this apply. I am a virgin media customer as of the last six months and was royally peeved when they increased the price by almost four quid a month mid contract after the 'free' speed upgrade.

is this a good offer you dont get tv ?

Tried to get on site and disabled UBLOCK ORIGINAL but after several attempts on the yellow triangle page it just throws me back to virgin page.Any ideas please .Been with BT just over a month and really thinking of cancelling,too many things im just not happy with.even got a text TODAY saying "your phone line engineer will visit on 23 DEC 2015 "

I 'have' the VM 50MB service ... yet recently I'm seeing less than 20MB pretty much all the time. :-(

virgin media thinks nothing of loyal customers, always offers great deals to new customers. They never give any hood deals to existing customers :disappointed:

example theykeep taking the honey out before the bees can refill it

Took 2 calls and the threat to cancel and re-order but got them to apply £50 credit to my account :smile:

Another thing to double check! When I rang the lady said my deal was an 18 month deal!!! I told her the uswitch deal clearly states 12 month contract and she said they were having trouble with new joiners automatically defaulting to 18 month contracts, so make sure you follow this up with any new orders!!

Try 0800 064 3840, it's a free number from your mobile, navigate the menus to talk to someone, and bingo.

How do you do that? Call them?

If one operator doesn't apply the code, just ring up again and speak to someone else, sometimes you just need to speak to an operator who is fine with applying the discount.

just tried as an existing customer to get this deal. Was only offered the £22.99 new deal- no £50 credit so I cancelled.Obviously they don't give a stuff about existing customers. Off to BT via Quidco. New phone and standard broadband for £101.23 over the year (£8.43 per month). Yes- the speed will be lower. But assuming £100 cashback via quidco and £50 pre-paid mastercard work out a much better deal.

Does anyone know If I cancelled and then got the Mrs to get this would that work for this offer?

I just tried ringing them.. Got through to an overseas call centre who refused to acknowledge the code. Trying again now.

I rang up, told them I missed out on a £50 voucher, and they said rather than lose you, we'll just apply it to the account right now. Sorted!

Anyone able to get this promo code applied retrospectively?

im paying £22.65 for only 50 meg internet , no phone...i cancelled a few days ago as i was getting regular disconnections and poor speeds in the evening. im on a monthly contract....virgin phoned me today and asked why i cancelled , told them why...they gonna send an engineers around next week to check the connections etc...hopefully will offer me a better deal, if not ill cancel and rejoin on missus name...

In my area (north liverpool) virgin was awful as over subscribed

Been on plusnet for 3 years 17mb through phone line

It works unlike 100mb VM which didn't

If you're a heavy uploader, they don't cap downloads, please use the facts.

How do you actually claim this? I'm an existing customer already and i'm being rinsed for £38 a month for line rental and 10mb speeds and i'm not sure what exactly to do?

Same here I used chat and the lady said I could just ring up tomorrow and pre pay it all

Still not available in my area

can u add tv package ?

Any chance I can get this? I am paying £27.75 for 30Mbps Unlimited and been with them for around 4 yrs.

I am thinking could I cancel and get it under my Mrs's name etc??

One off cost - 1st bill £49.95 ?

I have just cancelled my VM package as my broadband is shocking. I'm in North London (area 15) and it is pretty much unusable in the evenings & weekends (1.4mbs download is about average - i'm meant to be on 50mb!). Problem is VM are taking on all these new customers but the infrastructure can't cope and don't get me started on "Traffic Management". Can't use my Amazon Prime or Now TV most of time - Insufficient Bandwidth.

My neighbours BT Infinity is rock solid and not throttled.

You have been warned!

Thanks OP

Heated due to their great service!

whats the bestr offer wirth unlimited calls all the time?

If i do this can i still keep my original number?

Took the deal last time then first bill came along with a letter putting up the broadband £3.50 a month! Not even a month old.

i feel the same

Currently paying £2.99 a month plus line rental for mine, but I am an existing customer and only got that deal after giving notice on my contract.

how do I pay the line rental up front?

Good price. Was looking for broadband at the new place. With free installation and £14.50 on average it a good deal.
Lets hope they do not increase their prices midway through the contract as they usually do!

Thanks, i got this on order this morning, new house so perfect timing with this deal.

At what point do you opt to pay linerental up front?

You kidding me, I took this offer out when it was £5.99 per month and it's getting installed on the 26th... I'm losing nearly £12 a year!!

:smile:

I prefer Virgin to BT as BT are very poor on Customer service.

I concur with the posts regarding Virgin and prices hikes, let alone at times underwhelming poor customer service.

I won't bore people with the sordid details, however Virgin have turned into a cash sucking parasite (like taxes/Government/VAT/take your pick). Their justifications? Akin to a comedy sketch: 'Competition do it, so can we!'

And don't bother phoning to cancel, as now they suffer delusions of grandeur believing they are the best paid service in existence, or something close to it.

Other than that, Virgin rocks!

I used this deal to negotiate mine down. not quite as good, but only £10 more over the year.

pleased as I shall save £400 this year with dropping the TV part for youview

They have upped the price of mine 3 times in last 14 months i wouldn't bother

is thos for new customers or existing customers?

Anyway to click through cashback site then copy uswitch link and get both?????

I have just taken advantage of this offer. Called Virgin after and got my install moved to a self install to go live by the end of this week.

Thanks to the original poster. Have some heat.

No fibre Bb in my area :disappointed:

Yes mate

Will do, I've just tried it on the online chat but he's referred me to the call centre. Will ring them after work and tell the truth!

Virgin suck, everyone pays a different price for the same service. Maybe if they just averaged the price everyone pays, they would be more appealing to everyone and not have loyal customers feeling they are being ripped off.

So how would i go about getting this as im already a Virgin customer on 50mb with basic phone and they charge me £44 a month for that.

Just signed up through uswitch and was able to use the £50 promo code.

BT would not do a reasonable reduction so its off to Virgin I go.

If they ask you why you're cancelling, just tell them the truth, you missed out on a £50 voucher, they might just credit it to your account there and then.

Cool, will ring them tonight and get it cancelled, hopefully re order tomorrow with the sweet sweet £50 promo code :smile:

when click on Get Deal in uswitch it directs me to Virgin and the price top right corner shows £35.98 a month?

Do you think I can cancel? And re-order?

is this only for new customers?

virgin broadband doesn't use the phone line so you don't need to use yr bt line, they used to charge a extra £5 per month if you didn't take line rental not sure if that still applies

Phone them up and ask ?..... only way you'll find out for sure....

Argh!! and theres a promo code :disappointed:

I am with Sky. It is impossible to not have phoneline because the Sky fibre use the phoneline. Are you 100% sure i can have Virgin fibre without phone line???

50mb is too slow man :sunglasses:

They'll up your speed to 70mb for free where available.

Nothing to stop you my friend ...we used to just have TV and Boadband .....Broadband before that as I had sky.....look at their packages on the virgin website....don't believe the crap if the spin it that you need a phone line .....as far as I know ...you don't.....hope that helps....:wink:

Presumably you have to be in a virgin cable area, or do they still do it over BT copper lines?

Being Honest ......Ive got Virgin...TV,Medium,Broadband 150mb (mythical status) and Telephone line at £164 for line rental last year in advance.......to be honest ...im doing away with the landline...it only gets used by cold callers now because all the family has deals on their mobiles......so for me this year when its time to renew contract ...im dumping the phone line......waste of money unless you really really need it.....I used to think I really needed a landline .....you don't nowadays....just my tenpeneth worth.....I had a letter yesterday informing me of their price increase on line rental ...so why not get it now ...sod it ill save the £184 towards something else......:wink:

Broadband and phone or £5 plus phone line rental.

So basically £5 for the broadband then?

This excluding line rental in a deal that includes line rental is just BS.

I'm not sure but if you cancel within the 14 day cooling off period you wouldn't be classed as a customer?

Not in my part of the Country :disappointed: Shame!

That's the trouble with VM - I was also on the 50mb broadband, and they offered me £16.50 per month for 12 months last weekend. No consistency, and customers are left feeling they can't trust VM.

Like sniperpenguin I only have solus 50mb broadband. I had it for £16.50 which went up to £18.25. I phoned to cancel and retentions called me back a couple of days later and offered broadband only for £20.25 for 12 months.

It couldn't understand why I didn't opt for this deal (at more than I was paying when I cancelled).

But then he wouldnt qualify as a new customer?

That wasn't the case back in February when I signed up. I got 100mb for cheaper than 100mb + phone.

cracking deal, tempted - hot