Myself and my partner recently moved into a brand new house, builders haven't installed BT cables to our house yet, so been struggling for Internet and been relying on my phone for Internet usage. Called into an O2 store who said 20GB of data is currently on offer at the same price as 10GB, speak to O2 customer services and they should be able to sort it out for you.
I yesterday spoke to them and they've upped me onto a 20GB for the same price tariff as my current 10GB one! Happy days!
Top comments
Prosamuraiman
8 Dec 1518#9
Give the OP a round of applause - O2 just doubled up my data via live chat!
Thanks man!
johndhuk
9 Dec 155#60
Thank you OP!
Key extracts:
I read online that you're doing free data allowance upgrades and wondered if it was possible to get one?
Me • 9:39 AM
I have checked all the details and the option is available for the customers who are eligible for an upgrades only. You will be eligible for an upgrade on 01/08/2016 so this offer is not for you
Shailendra • 9:46 AM
that's a shame, there's no way i can get a bit more free data before then?
Me • 9:47 AM
You need not to worry about
Shailendra• 9:47 AM
I am here to help you
Shailendra• 9:47 AM
I will help you with the best
Shailendra• 9:47 AM
Right now you on £28.00 tariff and you are getting unlimited minutes / text and 1 GB data
But just for you I AM offering a tariff in same £28.00 and you will get unlimited minutes / text and 4 GB data
Shailendra• 9:48 AM
Shall I change it now :smiley:
Shailendra• 9:48 AM
I will make it effective from today midnight :smiley:
Shailendra • 9:49 AM
For the same price and no additional contract length, yes please!
Me • 9:49 AM
Pleasure is all mine.
I have done that for you , and it will be effective from tonight midnight.
Shailendra • 9:50 AM
dezontk
9 Dec 154#203
Finally flirted my way to double data and £10 credit. Took me 30mins of seductiveness. Still not sure how entirely.
All comments (290)
Prosamuraiman
8 Dec 152#1
Is this a special offer they just made for you?
mattynolan
8 Dec 15#2
Shouldn't be, O2 has 20GB data plans on offer for the same price as 10GB. So should be for all 10GB customers. Hope this helps!
Simpleminded
8 Dec 15#3
they should offer double data on all plans.
jh787
8 Dec 15#4
might try this.
Thanks
jrwgas
8 Dec 15#5
Does this mean you entered into a new 24 month contract?
mattynolan
8 Dec 15#6
No, just an amended tariff.
365pizza to mattynolan
9 Dec 15#14
If I were you, I would ring O2 and ask them to confirm your contract end date. I doubt very much that they just did this out of the goodness of their hearts.
dead4red69
8 Dec 152#7
Getting o2 customer service staff to do anything correctly is a **** nightmare since they outsourced their customer service department to capita
veedubjai to dead4red69
9 Dec 15#124
If I recall that the official O2 CS training was something like 4-6 weeks for full-time staff but with Capita CS training it was 3 weeks for several years. Just tells you how much they really invest & value in staff training & prospects.:confused:
They used to call themselves Customer Experience Advisors but now back to Customer Service Advisors. Clearly official O2 staff wage cuts inline to Capita staff rates.
It's all about KPI's now with Team Leaders bullying antics trying to clear call queues. They are constantly always very busy to get through whatever time or day just as they are trying to constantly trying to recruit all the time.
Staff churn is always high with Capita especially Customer Service Advisors roles with rates like that. Don't think it has moved up much over the years. Appears that TL rates has increased slightly (used to be around 16K) or has O2 decided to backtrack trying to retain old ex-official O2 staffers to migrate over to Capita contracts & train the newbies.
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Opening post
I yesterday spoke to them and they've upped me onto a 20GB for the same price tariff as my current 10GB one! Happy days!
Top comments
Thanks man!
Key extracts:
I read online that you're doing free data allowance upgrades and wondered if it was possible to get one?
Me • 9:39 AM
I have checked all the details and the option is available for the customers who are eligible for an upgrades only. You will be eligible for an upgrade on 01/08/2016 so this offer is not for you
Shailendra • 9:46 AM
that's a shame, there's no way i can get a bit more free data before then?
Me • 9:47 AM
You need not to worry about
Shailendra• 9:47 AM
I am here to help you
Shailendra• 9:47 AM
I will help you with the best
Shailendra• 9:47 AM
Right now you on £28.00 tariff and you are getting unlimited minutes / text and 1 GB data
But just for you I AM offering a tariff in same £28.00 and you will get unlimited minutes / text and 4 GB data
Shailendra• 9:48 AM
Shall I change it now :smiley:
Shailendra• 9:48 AM
I will make it effective from today midnight :smiley:
Shailendra • 9:49 AM
For the same price and no additional contract length, yes please!
Me • 9:49 AM
Pleasure is all mine.
I have done that for you , and it will be effective from tonight midnight.
Shailendra • 9:50 AM
All comments (290)
Thanks
They used to call themselves Customer Experience Advisors but now back to Customer Service Advisors. Clearly official O2 staff wage cuts inline to Capita staff rates.
It's all about KPI's now with Team Leaders bullying antics trying to clear call queues. They are constantly always very busy to get through whatever time or day just as they are trying to constantly trying to recruit all the time.
Staff churn is always high with Capita especially Customer Service Advisors roles with rates like that. Don't think it has moved up much over the years. Appears that TL rates has increased slightly (used to be around 16K) or has O2 decided to backtrack trying to retain old ex-official O2 staffers to migrate over to Capita contracts & train the newbies.
Company loyalty at it's best.:laughing:
http://www.mobilenewscwp.co.uk/2015/06/26/capita-opens-voluntary-redundancy-scheme-at-o2-sites/
http://www.channelregister.co.uk/2015/06/26/capita_charges_cutlery_canteens/
https://www.glassdoor.co.uk/Reviews/Employee-Review-Capita-RVW6725316.htm
http://www.capitacustomermanagement.co.uk/careers/job-search/
Crapitas record.