Paid over £80 for service alone so, seems like a good deal. My boiler is under 5 years warranty plan anyways but it will be cheaper to service it through this contract. Worth considering.
Product features
Annual service worth £99 included
Repair call out charges-£100 per visit
Parts and labour included
Repairs guaranteed for 12 months
Repairs can't be carried out until 14 days after purchase
Doesn’t include your central heating system
Terms, conditions and other exclusions apply.
Plus
New replacement boiler if your boiler is beyond economical repair and it was installed less than 7 years ago
Dedicated care team to get an engineer to you quickly
All engineers Gas Safe registered
Boiler service log book – a record for you or anyone moving in to your home
Top comments
Moz1976
14 Dec 1515#1
Shambles of a company, wouldn't pay them a £1 with their customer service
sofiasar
14 Dec 155#10
Try swinton home Emergency. £9 something per month.
Covers boiler, electric, Pluming, roof and locks.
No excess to pay.
furbix
14 Dec 153#16
Beware, this has to be one of the most incompetent companies in the UK. Not just my own experience of a year of being doubled billed but numerous others, just google it.
Ellie Phant
14 Dec 153#11
Had boiler breakdown 8 days before end of 1yr contract Engineer was booked to come 2 days later. Got a phone call to ask if I was staying into year 2. I said no...... first the engineer rung to say he can't make it and to make a new appointment. Kept getting cancelled appointments from them till the 1st day out of contract.
Never will use them again.
All comments (41)
Moz1976
14 Dec 1515#1
Shambles of a company, wouldn't pay them a £1 with their customer service
pankajaslp to Moz1976
14 Dec 152#2
I hear you however, not sure if anybody is much better. It's always a hit and miss depending on who you speak with in any of the energy company. At least that's my experience
hemjshah to Moz1976
14 Dec 15#29
Agree, wouldn't touch with a barge pole! Used to have a 12 months plan, 12 engineer visits...issue was still not fixed. Dont waste your time with this.
bldoom
14 Dec 15#3
£100 fee per call out
bldoom
14 Dec 15#4
but still good for the service, what is the price after 1st year?
pankajaslp to bldoom
14 Dec 15#9
I spoke to somebody in npower sales team-she said it is currently half price. Have not verified it myself. So, I assume it will be full price after one year but I will discontinue it if it costs me more than this after one year
tahir1231
14 Dec 15#5
£100 fee per call out? good if you just want the service out of this but otherwise it is expensive. have you had your service done? what did they do in the service?
pankajaslp to tahir1231
14 Dec 15#6
The man came in, opened up the boiler, played with it for 20 minutes and put it back together to give me a bill of £83. I needed it to continue my maintenance cover with the installer. Boiler is only 2 years old and under 5 years maintenance plan provided I get annual servicing done.
fish323 to tahir1231
14 Dec 15#8
The do a tightness test to confirm there is no gas leak, they use the CPA on the flue to check the levels and have a look. I know a service engineer for one of the big players and engineers are required to do 14 services in a day before they hit their bonus. Figure how long it takes to do one.
submerged
14 Dec 152#7
Not sure what can be done in a service to be honest. Had my combi in 12 years and not had it serviced once.
sofiasar
14 Dec 155#10
Try swinton home Emergency. £9 something per month.
Covers boiler, electric, Pluming, roof and locks.
No excess to pay.
urinthematrix to sofiasar
14 Dec 15#15
this looks good.
snipa to sofiasar
14 Dec 15#23
Used to have this cover myself, underwritten by Walmsleys. It was a shrewd investment in my part as I've had no end of combi problems which they assisted with and for the most part, fully covered. They only cover boilers up to 10 years old and insist upon an annual service for cover to remain active.
I now pay for a 'Home emergency' premium add on with my Home Insurance.
deal_miner to sofiasar
14 Dec 15#30
Comment
Any links please?
Ellie Phant
14 Dec 153#11
Had boiler breakdown 8 days before end of 1yr contract Engineer was booked to come 2 days later. Got a phone call to ask if I was staying into year 2. I said no...... first the engineer rung to say he can't make it and to make a new appointment. Kept getting cancelled appointments from them till the 1st day out of contract.
Never will use them again.
pankajaslp
14 Dec 151#12
That's horrendous! If I were you- I will send them a bill for repair with the details of the contact made within the contract and cancellation of appointment. Add the value of your time too and VAT. They should be legally bound to pay if you contacted them when within the contract. CAB can advise more.
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Opening post
Product features
Annual service worth £99 included
Repair call out charges-£100 per visit
Parts and labour included
Repairs guaranteed for 12 months
Repairs can't be carried out until 14 days after purchase
Doesn’t include your central heating system
Terms, conditions and other exclusions apply.
Plus
New replacement boiler if your boiler is beyond economical repair and it was installed less than 7 years ago
Dedicated care team to get an engineer to you quickly
All engineers Gas Safe registered
Boiler service log book – a record for you or anyone moving in to your home
Top comments
Covers boiler, electric, Pluming, roof and locks.
No excess to pay.
Never will use them again.
All comments (41)
Covers boiler, electric, Pluming, roof and locks.
No excess to pay.
I now pay for a 'Home emergency' premium add on with my Home Insurance.
Any links please?
Never will use them again.