Npower boiler care basic plan, includes annual service and maintenance - £50.40 @ nPower

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npower boiler care basic plan, includes annual service and maintenance £50.40

£50.40 nPower19 Dec 15

Source: HotUKDeals | Deals > Home

Opening post

pankajaslp

14 Dec 15

Paid over £80 for service alone so, seems like a good deal. My boiler is under 5 years warranty plan anyways but it will be cheaper to service it through this contract. Worth considering.

Product features

Annual service worth £99 included
Repair call out charges-£100 per visit
Parts and labour included
Repairs guaranteed for 12 months
Repairs can't be carried out until 14 days after purchase
Doesn’t include your central heating system
Terms, conditions and other exclusions apply.

Plus

New replacement boiler if your boiler is beyond economical repair and it was installed less than 7 years ago
Dedicated care team to get an engineer to you quickly
All engineers Gas Safe registered
Boiler service log book – a record for you or anyone moving in to your home

Top comments

Moz1976

14 Dec 15 15 #1

Shambles of a company, wouldn't pay them a £1 with their customer service

sofiasar

14 Dec 15 5 #10

Try swinton home Emergency. £9 something per month.
Covers boiler, electric, Pluming, roof and locks.
No excess to pay.

furbix

14 Dec 15 3 #16

Beware, this has to be one of the most incompetent companies in the UK. Not just my own experience of a year of being doubled billed but numerous others, just google it.

Ellie Phant

14 Dec 15 3 #11

Had boiler breakdown 8 days before end of 1yr contract Engineer was booked to come 2 days later. Got a phone call to ask if I was staying into year 2. I said no...... first the engineer rung to say he can't make it and to make a new appointment. Kept getting cancelled appointments from them till the 1st day out of contract.
Never will use them again.

All comments (41)

Moz1976

14 Dec 15 15 #1

Shambles of a company, wouldn't pay them a £1 with their customer service

pankajaslp to Moz1976

14 Dec 15 2 #2

I hear you however, not sure if anybody is much better. It's always a hit and miss depending on who you speak with in any of the energy company. At least that's my experience

hemjshah to Moz1976

14 Dec 15 #29

Agree, wouldn't touch with a barge pole! Used to have a 12 months plan, 12 engineer visits...issue was still not fixed. Dont waste your time with this.

bldoom

14 Dec 15 #3

£100 fee per call out

bldoom

14 Dec 15 #4

but still good for the service, what is the price after 1st year?

pankajaslp to bldoom

14 Dec 15 #9

I spoke to somebody in npower sales team-she said it is currently half price. Have not verified it myself. So, I assume it will be full price after one year but I will discontinue it if it costs me more than this after one year

tahir1231

14 Dec 15 #5

£100 fee per call out? good if you just want the service out of this but otherwise it is expensive. have you had your service done? what did they do in the service?

pankajaslp to tahir1231

14 Dec 15 #6

The man came in, opened up the boiler, played with it for 20 minutes and put it back together to give me a bill of £83. I needed it to continue my maintenance cover with the installer. Boiler is only 2 years old and under 5 years maintenance plan provided I get annual servicing done.

fish323 to tahir1231

14 Dec 15 #8

The do a tightness test to confirm there is no gas leak, they use the CPA on the flue to check the levels and have a look. I know a service engineer for one of the big players and engineers are required to do 14 services in a day before they hit their bonus. Figure how long it takes to do one.

submerged

14 Dec 15 2 #7

Not sure what can be done in a service to be honest. Had my combi in 12 years and not had it serviced once.

sofiasar

14 Dec 15 5 #10

Try swinton home Emergency. £9 something per month.
Covers boiler, electric, Pluming, roof and locks.
No excess to pay.

urinthematrix to sofiasar

14 Dec 15 #15

this looks good.

snipa to sofiasar

14 Dec 15 #23

Used to have this cover myself, underwritten by Walmsleys. It was a shrewd investment in my part as I've had no end of combi problems which they assisted with and for the most part, fully covered. They only cover boilers up to 10 years old and insist upon an annual service for cover to remain active.

I now pay for a 'Home emergency' premium add on with my Home Insurance.

deal_miner to sofiasar

14 Dec 15 #30

Comment

Any links please?

Ellie Phant

14 Dec 15 3 #11

pankajaslp

14 Dec 15 1 #12

That's horrendous! If I were you- I will send them a bill for repair with the details of the contact made within the contract and cancellation of appointment. Add the value of your time too and VAT. They should be legally bound to pay if you contacted them when within the contract. CAB can advise more.

the engineer

14 Dec 15 #13

I went for the full care package last year. £180 with £ 100 TCB so was quite pleased. However, when I needed them to fix my 3 way valve it took over 3 months to get the work completed. They spent most of the time trying to prove it was something else including about one month getting the water analysed for sludge content. Needless to say not using them again.

Trying this one this year and it seems a much better deal anyway.

http://www.hotukdeals.com/deals/central-heating-cover-for-18-90-a-month-scotish-hydro-2-72-a-month-equivilent-with-2340997

deathweb1

14 Dec 15 #14

Any of these deals cover whole central heating system Inc radiators?

nomnomnomnom to deathweb1

14 Dec 15 #19

Almost never, as rads are usually considered 'wear and tear' parts by most companies.

furbix

14 Dec 15 3 #16

Beware, this has to be one of the most incompetent companies in the UK. Not just my own experience of a year of being doubled billed but numerous others, just google it.

andynicol

14 Dec 15 2 #17

I use British Gas, £15 pm, no call-out fees, covers radiators, controls as well as boiler.

I've called them out twice in the past 5-6 years, once they came out same day, the other was next day.

eslick

14 Dec 15 #18

when you take out home insurance many companies now include homecare, cover boiler repairs, whole central heating and many others for a couple of quid a month.

if you want a boiler service call the manufacturer in the summer, their guys don't have many warranty repairs in the summer so the manufacturers do servicing for about £60 and yes it doesn't take them long but you should have it serviced to clean it out and make sure its running ok but even the guys that come out will tell you, don't bother to get it done each year unless you haven't got a fully sealed unit.

bobo53

14 Dec 15 #20

save your money, the boiler does not need anything done for years to come after the first commissioning. Obviously you need some basic knowledge to sort out the silly things. Saying so, the silly things things are not even sorted out by any service care as they always say that this is not included and this other one is also not etc.... I remember once, the boiler failed an british gas wanted to charge me £200 20 years ago to clean the boiler for inexistent lime scale in the system.

andynicol to bobo53

14 Dec 15 #27

British Gas have a zero excess option, from £16 per month.

bond e lad

14 Dec 15 2 #21

If this deal were free and they paid me £500 to take this deal,there would be more chance of lord Lucan turning up on my drive riding shergar,npower just have to be the worst company on gods earth,how they stay in business I have no idea,complete and utter shambles of a company and don't get me started on their customer service,100% non existent.

trumptonblue

14 Dec 15 #22

Yes but the warranty on most boilers requires an annual service to be carried out.

sofiasar

14 Dec 15 1 #24

Don't think the boiler needs to be 10. My parents is just over

Besford

14 Dec 15 #25

Six months after I moved my supplies to another company (saving £300+/year!) I realised NPower had never returned the large amount of credit they still owed me (due to their excessive DD calculation). When I eventually got through on the phone the explanation was that I hadn't asked for it to be returned! That comes pretty close to theft in my book.

EDF aren't highly rated either but are still 100% more professional to deal with.

andynicol

14 Dec 15 1 #26

British Gas covers radiators, HomeCare 2, 3 or 4 from £12.10 pm.

j_o_h_n

14 Dec 15 1 #28

A mess of a company.

nomnomnomnom

14 Dec 15 #31

Covers them in what way though? As in they'll fix them to a state where they'll stop leaking temporarily, or fully replace them?

If it's the former, I suppose it's useful in an emergency. If it's the latter I'll be really impressed (and surprised) as it would be cheaper for someone with some old rads to get cover and then claim.

BigAndra

14 Dec 15 #32

Seriously bad company. I could write a full page about their customer service and I wouldn't pay them a penny honestly. I'll leave it for the individual to decide but npower are the pits, seriously, cant stress it enough.

bigdaf1

14 Dec 15 #33

Wouldn't tough npower with a bargepole. They provided my utilities a few years ago. Never again!! Still bottom of every customer service surveys for years

padswife

15 Dec 15 #34

I don't know where about in the country you are but £80 for a service unless its London is expensive. All the big company's will have ways and means of providing as little as possible for the most money and then try and get more out of you on top. ! As an independent engineer my husband charges between £50/ £60 depending on distance etc... he will bend over backwards for repeat custom. try your local guys, better service and you get the same engineer every time !

stuartfisher

15 Dec 15 #35

Home energy services are even worse

SoggyBeans

15 Dec 15 #36

On paper it almost looks good. But, there is only one winner with most insurances policies and it's not the customer.

£100 per visit is extortionate. It may be ok if you only use it for the service, although a service nowadays requires very little effort from the engineer.

I'm not voting either way because it may suit some, just not me.

furbix

15 Dec 15 #37

My dad's house has pre-meters and npower are sending him bills every month for energy, now they're threatening court action. My place is with british gas and npower were sending me bills for a year, also threatening further action. This is the worst company I've ever dealt with in my life.

plodging

15 Dec 15 #38

Avoid at all costs . Nightmare company months of complaints . They threatened court action and they OWED me money . Customer service is the worst ever . Handed everything to ombudsman and got compensation and a half hearted apology . Email every complaint don't bother calling them . Shocking awful disgrace of a company .

andynicol

15 Dec 15 #39

They won't replace them, its cover for repairs, which as you say is for emergency use, but its useful to remember it covers the thermostats as well.

pankajaslp

16 Dec 15 #40

http://www.homeserve.com/insurance/gas-boiler-breakdown-cover-with-annual-boiler-service-flexi-95

Home serve has decent boiler service plans as well

urinthematrix

24 Dec 15 #41

Need this, thanks OP

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