Samsung are offering another 3 year on top of the standard 2 year warranty for select home appliances purchased between 1st July 2015 and 30th June 2016. *Only available on selected Samsung Home Appliances. Terms and conditions apply.
See site for models
Top comments
Regprentice
22 Nov 155#2
Had 2 reasons to call out samsung warranty repair- machine flooding out of the powder drawer. turned out both times my kids had posted things in the powder drawer of my washing machine which had blocked pipes.
Was dreading getting a callout bill or a stupid charge for work that was my kids fault but the engineers were first rate and i wasnt charged any extras.
Bluebells8
23 Nov 153#20
Do you notice a trend here.......
Stu
22 Nov 153#4
I invested heavily in Samsung when we renovated our kitchen.
Problems I have had:
Washing Machine - New Motor, New Control Panel, New Door Seal.
Oven - New Door, New Door, New Oven.
Hob - New Control Panel, New Main Boards, 2 New Rings, Refund.
4K TV - New Fan.
These are all upper level models, not their entry level stuff.
Every repair or repair attempt requires a day at home waiting.
All comments (29)
Stu
22 Nov 151#1
After my recent experience with Samsung you need a 5 year warranty and plan for it to be expendable after that.
Their CS is poor and outsourced their repair people are poor and outsourced.
Regprentice
22 Nov 155#2
Had 2 reasons to call out samsung warranty repair- machine flooding out of the powder drawer. turned out both times my kids had posted things in the powder drawer of my washing machine which had blocked pipes.
Was dreading getting a callout bill or a stupid charge for work that was my kids fault but the engineers were first rate and i wasnt charged any extras.
somru
22 Nov 15#3
only some models
Stu
22 Nov 153#4
I invested heavily in Samsung when we renovated our kitchen.
Problems I have had:
Washing Machine - New Motor, New Control Panel, New Door Seal.
Oven - New Door, New Door, New Oven.
Hob - New Control Panel, New Main Boards, 2 New Rings, Refund.
4K TV - New Fan.
These are all upper level models, not their entry level stuff.
Every repair or repair attempt requires a day at home waiting.
sofiasar to Stu
22 Nov 15#9
iv had problems with my note 3.
there mobile departments are a disgrace.
antonywhite37
22 Nov 151#5
at least this is a genuine warranty, unlike the crap hotpoint indesit offer'10 years' parts with a 180 minimum call out charge. if only 1 person doesn't buy this is a worth while post
montana78 to antonywhite37
22 Nov 15#10
yes. i rang them regarding this for my condensor dryer. They asked if i wish to go ahead with it. i said having owned one at my parents house I'd rather buy a new one every 5 yrs. or buy parts on eBay and fit them myself
drharishgarg
22 Nov 15#6
This is really worthy as I have all major appliances from Samsung. They all are good but you never know what can happen to any electronic or electrical item. I have had 2 incidents, one with my TV and other with my fridge freezer. Both were under warranty and even after one & half year of use, Samsung replaced my old fridge freezer with A more expensive higher range model as they could not provide the same model. Customer service was excellent and I don't have to pay anything for repair or call out.
gluke21
22 Nov 15#7
six of one, half-a-dozen of the other.
Typey1
22 Nov 151#8
Crap guarantee, I phoned about a problem with my cleaner and they directed me a parts store for me to purchase. I then stated I've a 5yr guarantee and they said no you haven't just the two and I've email evidence!
Stu to Typey1
22 Nov 15#11
Yep I've had that too.
My first two repairs were very good. They were handled by a UK call centre but since it moved offshore it's been disgraceful.
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Opening post
See site for models
Top comments
Was dreading getting a callout bill or a stupid charge for work that was my kids fault but the engineers were first rate and i wasnt charged any extras.
Problems I have had:
Washing Machine - New Motor, New Control Panel, New Door Seal.
Oven - New Door, New Door, New Oven.
Hob - New Control Panel, New Main Boards, 2 New Rings, Refund.
4K TV - New Fan.
These are all upper level models, not their entry level stuff.
Every repair or repair attempt requires a day at home waiting.
All comments (29)
Their CS is poor and outsourced their repair people are poor and outsourced.
Was dreading getting a callout bill or a stupid charge for work that was my kids fault but the engineers were first rate and i wasnt charged any extras.
Problems I have had:
Washing Machine - New Motor, New Control Panel, New Door Seal.
Oven - New Door, New Door, New Oven.
Hob - New Control Panel, New Main Boards, 2 New Rings, Refund.
4K TV - New Fan.
These are all upper level models, not their entry level stuff.
Every repair or repair attempt requires a day at home waiting.
there mobile departments are a disgrace.
My first two repairs were very good. They were handled by a UK call centre but since it moved offshore it's been disgraceful.