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Samsung Home Appliances With 5 year parts and Labour warranty
3.5 stars +268

Samsung Home Appliances With 5 year parts and Labour warranty

Samsung25 Nov 15
Source: HotUKDeals | Deals > Home
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Opening post
MadMaxx
22 Nov 15
Samsung are offering another 3 year on top of the standard 2 year warranty for select home appliances purchased between 1st July 2015 and 30th June 2016. *Only available on selected Samsung Home Appliances. Terms and conditions apply.
See site for models
Top comments
Regprentice
22 Nov 15 5 #2
Had 2 reasons to call out samsung warranty repair- machine flooding out of the powder drawer. turned out both times my kids had posted things in the powder drawer of my washing machine which had blocked pipes.

Was dreading getting a callout bill or a stupid charge for work that was my kids fault but the engineers were first rate and i wasnt charged any extras.
Bluebells8
23 Nov 15 3 #20
Do you notice a trend here.......
Stu
22 Nov 15 3 #4
I invested heavily in Samsung when we renovated our kitchen.

Problems I have had:

Washing Machine - New Motor, New Control Panel, New Door Seal.

Oven - New Door, New Door, New Oven.

Hob - New Control Panel, New Main Boards, 2 New Rings, Refund.

4K TV - New Fan.

These are all upper level models, not their entry level stuff.

Every repair or repair attempt requires a day at home waiting.
Latest comments (29)
Bluebells8
24 Nov 15 #29
Take a faulty iPhone back to apple and they will replace it no question if you purchased it from them.Try that with Samsung good luck you will need it
uksnapper
24 Nov 15 1 #28
My Samsung washing machine is working fine as is my daughters and both are 5+ years old.
My external and internal Samsung hard drives are working fine,the internal ones ,used daily are 3+ years old.
There will always be a number of complaints about any mass produced item a shame that there are no good reliable statistics available for us to check out what we intend to purchase.
Bluebells8
24 Nov 15 #27
I had previously bought iPhones for a very long time and any time I have a fault with a iPhone even after 19 months apple have changed the phone. That is why I went back to Apple great customer service it may cost £100 more. But why would you pay a bit less and have no confidence in the company should the worst happen. I have learned a very expensive lesson as with lots of people on here once bitten twice shy.
Bluebells8
23 Nov 15 #19
I bought a phone 24 month contract it was faulty they didn't want to know I ended off selling it on ebay and bought a new iPhone it cost £700 I to will never buy Samsung again. They were not interested and blamed the network provider the worst customer service I have ever had
hairyboxxox to Bluebells8
23 Nov 15 #21
You purchased your phone on a contract therefore the supplier is the retailer and your contract is with the supplier ( network ). So technically they are right.
Shock to Bluebells8
24 Nov 15 #26
​why would you go and buy the rubbish iPhone? you do know there are 100s of other quality makers there?

I don't buy the augment that you bought an I phone because a Samsung was faulty.

LG/Motto/HTC/Sony all make quality phones under £400.
Anthonis
23 Nov 15 #25
All this is only sales boost.... all new samsung devices are same crap as all rest on the market... Samsung knows that people are after some sort reassurance so long warranty is the key factor for successful sale, rest nobody cares.... Nobody is interested that you have one of each large appliance which you rely on and if it does brake you can wait for ages to get it fixed... Its like owning Vauxhall - life time warranty (oh yes they reduced it now to 60K) once car broken you are without car for weeks till it gets fixed...
Samsung is not interested in long term products as they want production going and they expect you to upgrade in couple years anyway...
dylan1973
23 Nov 15 #24
Here's exactly what I posted on the Samsung washing machine thread, I argued with them over the phone that I had a 5 year warranty which they said I could not have, even after telling them my machine still has the bloody great big 5 year warranty label stuck on the glass, and me registering with them, an Indian call centre told me they had to contact another dept, which was closed, promised they would call me back but never did, this warranty isn't worth the sticker its printed on.


We have this washing machine but I will never buy a Samsung washing machine again, our heating element blew on ours, I telephoned the number for the 5 year warranty who could not even pull up my details on their system as the department that deals with them were closed they promised to call us back but the call never came, I phoned many many washing repair spare stockists but was told a lot of Samsung parts are not stock items so have to be ordered in specially.
So beware if your machine goes down be prepared to go to the launderette for a while until you can get the thing repaired.
danredding
23 Nov 15 #23
I'm a sales rep for Samsung, this isn't a deal really. The dates are only there because the models which qualify for 5 yr warranty get reviewed on an annual basis. Most important thing really is to make sure you register the warranty as soon as you get your product, as there is a period (30/60/90 days) in which you will have to do so.
Bluebells8
23 Nov 15 3 #20
Do you notice a trend here.......
hairyboxxox to Bluebells8
23 Nov 15 1 #22
Yes there will always be people who have negative experiences with products and those are the people most likely to complain....
Stu
23 Nov 15 #18
I think Samsung managed to get themselves in to a good position, a bit like Skoda after the intervention of the VW Group however their quality appears to be suffering more recently and when combined with poor CS it's never a good thing.

When you can actually get into Samsung UK they are pretty good. Getting to them is the problem.

Also they must be haemorrhaging $$ from the poor 3rd party service companies that are ripping them off with replacing unnecessary parts or poor diagnosis.
HudlUserDOTcom
23 Nov 15 #17
Samsung washing machine still going strong after 3 years.

Samsung telly has failed twice, both times well after more than five years. (First time LCD replaced, second time whole set replaced)
Shock
23 Nov 15 #16
Samsung stuff are normally rubbish, and made cheap to make them affordable.

Of the few items I have bought that are Samsung, I will never buy another one of those again!
qwerta369
23 Nov 15 #15
My Samsung SSD failed recently. Went to the Netherlands for warranty repair. They sent it back after 2 weeks, unrepaired. Fault still present it. I sent it back. Further two weeks later I was sent a replacement, only after my emailing the CEO.

Samsung's warranty service is outsourced and there's no accountability, responsibility or willingness to provide any decent level of customer support. I'm never buying anything Samsung again.
hairyboxxox
22 Nov 15 #14
Their warranty is two years.... I bought mine f r om John Lewis 18 months ago no problems but they do offer a 5 year guarantee as well
matedodgy
22 Nov 15 1 #13
you're gonna need it. my Sammy telly broke on the 13th month.
sibeer
22 Nov 15 1 #12
Another person with bad experience of Samsung warranty service here. Quality of their stuff is average at best and they try their best to get out of claims.
Typey1
22 Nov 15 1 #8
Crap guarantee, I phoned about a problem with my cleaner and they directed me a parts store for me to purchase. I then stated I've a 5yr guarantee and they said no you haven't just the two and I've email evidence!
Stu to Typey1
22 Nov 15 #11
Yep I've had that too.

My first two repairs were very good. They were handled by a UK call centre but since it moved offshore it's been disgraceful.
antonywhite37
22 Nov 15 1 #5
at least this is a genuine warranty, unlike the crap hotpoint indesit offer'10 years' parts with a 180 minimum call out charge. if only 1 person doesn't buy this is a worth while post
montana78 to antonywhite37
22 Nov 15 #10
yes. i rang them regarding this for my condensor dryer. They asked if i wish to go ahead with it. i said having owned one at my parents house I'd rather buy a new one every 5 yrs. or buy parts on eBay and fit them myself
Stu
22 Nov 15 3 #4
I invested heavily in Samsung when we renovated our kitchen.

Problems I have had:

Washing Machine - New Motor, New Control Panel, New Door Seal.

Oven - New Door, New Door, New Oven.

Hob - New Control Panel, New Main Boards, 2 New Rings, Refund.

4K TV - New Fan.

These are all upper level models, not their entry level stuff.

Every repair or repair attempt requires a day at home waiting.
sofiasar to Stu
22 Nov 15 #9
​iv had problems with my note 3.
there mobile departments are a disgrace.
gluke21
22 Nov 15 #7
six of one, half-a-dozen of the other.
drharishgarg
22 Nov 15 #6
This is really worthy as I have all major appliances from Samsung. They all are good but you never know what can happen to any electronic or electrical item. I have had 2 incidents, one with my TV and other with my fridge freezer. Both were under warranty and even after one & half year of use, Samsung replaced my old fridge freezer with A more expensive higher range model as they could not provide the same model. Customer service was excellent and I don't have to pay anything for repair or call out.
somru
22 Nov 15 #3
only some models
Regprentice
22 Nov 15 5 #2
Had 2 reasons to call out samsung warranty repair- machine flooding out of the powder drawer. turned out both times my kids had posted things in the powder drawer of my washing machine which had blocked pipes.

Was dreading getting a callout bill or a stupid charge for work that was my kids fault but the engineers were first rate and i wasnt charged any extras.
Stu
22 Nov 15 1 #1
After my recent experience with Samsung you need a 5 year warranty and plan for it to be expendable after that.

Their CS is poor and outsourced their repair people are poor and outsourced.
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