Having worked at CeX before, the warranty is fine if you're sensible, and get's a bad rep for daft reasons. If someone buys a phone, then drops it a fortnight later and it no longer works, then you're not going to get a refund. That's not a warranty issue, but this doesn't seem to make sense to a large portion of the CeX customer base!

Also, to re-iterate the above users comment - CeX staff are treated awfully (both by upper management and customers). I worked at one for a few years, and it was (allegedly!) one of the better stores. Everyone does their best to make sure the products are working, but if you buy an item off a customer as (lets say) a 'B' grade and then the owners of said store can find a way to dock it down to a 'C' grade they take the difference directly out of your wage - this is why everyones so nervous about giving you the level you think an item deserves. On the reverse, the owners will 'up' the grade of an item once it's been bought in. Plus the customer base is about 10% people wanting to buy cool gadgets for cheap, and 90% crackheads trying to sell phones then spitting at you if you wont pay.

As a Cex employee, I have to make one thing very clear. 'We earn minimum wage and have to deal with ignorant people on a day to day basis. Cex employees always try their best to make the customer happy, if you ever find that one is disrespecting you, you can actually file a complaint through our We care page on our website.
Personally, I've only been there just over 8 months and I have; been threatened to be stabbed, beat up after work and many times, demanded to run an erran as a slave. A customer the other day noticed a cracked case, I asked him to grab another game from the shop floor whilst I get the discs. Without him actually asking "could I get it swapped?" He thought he was a tough lad and just stared at me angrily to reply "go get it for me, now!"

Yeah... You can see why sometimes we're like this, but I'm gonna defend Cex and say that 9/10 times, it's not our fault.

Anyway, 2 years warranty is a great introduction to our standards and you can always back up your receipt to your account (just in case anything goes wrong)

I used to work for these guys, in a pretty high up position. Prices are checked 8-10 hours every day across all its departments by a team in head office.

There is a reason their prices are high, they sell at that price. If they didn't, the price would go down. What kind of a lunatic business would look at their items selling healthily and think "You know what?, lets put the prices down"

Their console prices are stupidly high, £270 for a used PS4? you can get them new for £230 but yet, they still sell.

The druggies are gonna love this.

Good to know, thanks for posting have some heat

wow, excellent from cex!

Nice

Wow, that makes buying a slightly overpriced older console there a much more tempting proposition.

what exactly does cex warranty cover?

Cex are ****. Do a price check on electrical stuff, half their prices are more than a new item. When you tell them they make out they don't have a clue. Complete retards. This might only be in my local shop, but even now they have 250gb SSD's for £80. That's even more than their website offers them for.

I've been looking at getting iPad 4th gen for my kids as they are so much more sturdy than the airs.
They are 5 and 7 so a 2 year warranty sounds tempting plus they don't need brand new ones.
As I can't find them anywhere else for £240????
I guess I'll have to look into the warranty standards

This is brilliant!! Have some heat