First post for a while. I was looking at the BT mobile deals and came across the Black Friday spectacular.
Broadband
Unlimited BT Broadband & Unlimited UK weekend calls: £5 a month for 12 months - a 62 per cent saving.
Unlimited BT Infinity* & Unlimited UK weekend calls: £10 a month for 12 months – a 50 per cent saving.
Unlimited BT Infinity*, Unlimited UK weekend calls and BT TV Starter: £10 a month for 12 months – a 50 per cent saving on BT Infinity.
£50 prepaid card with BT Broadband or £100 prepaid card with BT Infinity when you order online at bt.com/blackfriday. Available online to new to BT Broadband customers only (excludes existing customers upgrading to BT Infinity).
TV
Entertainment Plus - £7.50 for 12 months – a 25% saving
Total Entertainment - £13 for 12 months – a 13% saving
BT Mobile
2GB of 4G data, 500 minutes and unlimited texts for £8 a month for BT Broadband homes (or £13 a month if you don’t live in a BT Broadband home)
BT Shop Deals
11ac Dual-Band Wi-Fi Extender 1200 for 23.99 – a 52 per cent saving.
Mini Home Hotspot 500 kit for £34.99 from £59.99.
£79.99 Video Baby Monitor 7000 after £70 has been slashed from the price. Deal available from Friday 27th November until 30th November.
BT Home SmartPhone SII for £49.99 - £120 cheaper than the RRP.
BT Smart Home Cam 100 for £59.99 from £99.99.
Standalone BT YouView Box for £69.99 from £99.99.
Broadband Extender 500 kit for £23.99 from £29.99.
Additional Deals
5-Port Gigabit Ethernet Switch for £9.99 from £24.99 – a 60 per cent saving.
8-Port Gigabit Ethernet Switch – a 53 per cent saving and now available for £18.99 from £39.99.
Offers available until 30/11/2015
Don't forget cashback from Quidco and Topcashback - Upto £220 from TCB for Quad play
Stay away from BT! I am still waiting for my BT infinity one month after It should of gone live!
Mattevansc3
24 Nov 156#9
Wouldn't touch them with a long barge pole. They screwed up a house move so bad I had to get OFCOM involved. Moved to a new build and even after giving them notice we didn't have telephone or internet for two months after we moved in. A couple two doors down who moved in a week after us had their's before us and they were with Sky.
They kept charging us for the phone line and internet they hadn't installed. Didn't put the credits on that they kept promising. Never gave us the call backs they promised. Kept playing transfer tennis every time we called. Transferred me to departments they knew had closed for the day. Even after OFCOM told them I could leave with no cancellation fee as they failed to live up to their end of the contract they charged me a cancellation fee. I had to go to OFCOM a second time as they refused to give me my full refund.
I've had issues with most companies but none on the scale of BT.
sunkissed
24 Nov 156#3
Just got mine installed only took them 6 weeks after installation date and that was 6 weeks of phone calls and live chat to Indian call centres who just read scripts back to you over and over again
paradigm
25 Nov 154#16
To echo some of the sentiments of others.....dreadful customer service. Divisive, dishonest, disinterested and unreasonable. The product, once (if) you get in working and billed correctly I always found to be near flawless. But once out of contract I switched. Would never return, deal or not.
Some good deals here from a product p.o.v. but I wouldn't touch the company.
All comments (99)
jb66
24 Nov 151#1
Loads of cashback through quidco!
Sweetcorn12 to jb66
24 Nov 15#6
Even more at TCB
hutchy12
24 Nov 157#2
Stay away from BT! I am still waiting for my BT infinity one month after It should of gone live!
captainbeaky to hutchy12
25 Nov 152#15
I had to wait 6 weeks when I switched to BT Infinity around this time last year which left me without broadband over Christmas & the New Year. However once up & running it's been flawless - no decrease in speed during peak hours & no connection drops (which plagued my adsl line).
izzyzb to hutchy12
25 Nov 15#56
I'm waiting for mine too - 3 weeks after it should have gone live. They've received 8 complaints from me so far. Have you been tempted to cancel your order?
hairyboxxox to hutchy12
25 Nov 15#59
There's a reason it is called infinity.......
sunkissed
24 Nov 156#3
Just got mine installed only took them 6 weeks after installation date and that was 6 weeks of phone calls and live chat to Indian call centres who just read scripts back to you over and over again
hutchy12 to sunkissed
24 Nov 152#4
Yeah I'm sick of speaking to live chat and getting nowhere! I'm trying to cancel but I'm getting nowhere with that either. Did they compensate you?
Stendhal
24 Nov 151#5
My BT installation was flawless. They handled everything with Sky, told me broadband would go live on Monday, and text me when it did go live so I could connect the router. Now I get 38mbps.
ashmac to Stendhal
25 Nov 15#39
my new virgin speed is 200mb :sunglasses: was rocking this speed in late 90s
callagc
24 Nov 152#7
got BT infinity a while back, we love kicking them but mine went great, very fast, reliable with no throttling . BT sport was a decent deal too, champions league looks excellent...at these prices whats not to like...good find
jdbigguy
24 Nov 15#8
Already got Infinity and everything went as planned. Was promised about 65Mbs but rarely get less than 75Mbs.
Mattevansc3
24 Nov 156#9
Wouldn't touch them with a long barge pole. They screwed up a house move so bad I had to get OFCOM involved. Moved to a new build and even after giving them notice we didn't have telephone or internet for two months after we moved in. A couple two doors down who moved in a week after us had their's before us and they were with Sky.
They kept charging us for the phone line and internet they hadn't installed. Didn't put the credits on that they kept promising. Never gave us the call backs they promised. Kept playing transfer tennis every time we called. Transferred me to departments they knew had closed for the day. Even after OFCOM told them I could leave with no cancellation fee as they failed to live up to their end of the contract they charged me a cancellation fee. I had to go to OFCOM a second time as they refused to give me my full refund.
I've had issues with most companies but none on the scale of BT.
fishmaster to Mattevansc3
25 Nov 153#13
BT are massive mess. They totally screwed up a client's install. Installed the connection in the wrong part of the building, didn't tell them where it was connected, wanted £125 to come out to show them. cut them off twice and also charged them £600 for cancelling their contract even though they never did. Messed up their email migration. Total and absolute bloody shambles of a company. I'd never ever go anywhere near them.
Benji CC
25 Nov 151#10
This is scorching in my opinion. I saw it in the paper. I've just switched and got pause and rewind TV, BT Sport, 32mb unlimited fibre, weekend calls and line rental for around £8.50 per month after cash back and prepaid MasterCard (total £295). The 2gb data, 500 mins and unlimited text BT mobile for £8 was just a bonus. Bargain.
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Opening post
Broadband
Unlimited BT Broadband & Unlimited UK weekend calls: £5 a month for 12 months - a 62 per cent saving.
Unlimited BT Infinity* & Unlimited UK weekend calls: £10 a month for 12 months – a 50 per cent saving.
Unlimited BT Infinity*, Unlimited UK weekend calls and BT TV Starter: £10 a month for 12 months – a 50 per cent saving on BT Infinity.
£50 prepaid card with BT Broadband or £100 prepaid card with BT Infinity when you order online at bt.com/blackfriday. Available online to new to BT Broadband customers only (excludes existing customers upgrading to BT Infinity).
TV
Entertainment Plus - £7.50 for 12 months – a 25% saving
Total Entertainment - £13 for 12 months – a 13% saving
BT Mobile
2GB of 4G data, 500 minutes and unlimited texts for £8 a month for BT Broadband homes (or £13 a month if you don’t live in a BT Broadband home)
BT Shop Deals
11ac Dual-Band Wi-Fi Extender 1200 for 23.99 – a 52 per cent saving.
Mini Home Hotspot 500 kit for £34.99 from £59.99.
£79.99 Video Baby Monitor 7000 after £70 has been slashed from the price. Deal available from Friday 27th November until 30th November.
BT Home SmartPhone SII for £49.99 - £120 cheaper than the RRP.
BT Smart Home Cam 100 for £59.99 from £99.99.
Standalone BT YouView Box for £69.99 from £99.99.
Broadband Extender 500 kit for £23.99 from £29.99.
Additional Deals
5-Port Gigabit Ethernet Switch for £9.99 from £24.99 – a 60 per cent saving.
8-Port Gigabit Ethernet Switch – a 53 per cent saving and now available for £18.99 from £39.99.
Offers available until 30/11/2015
Don't forget cashback from Quidco and Topcashback - Upto £220 from TCB for Quad play
http://www.quidco.com/bt-shop/
- Youngy
Top comments
They kept charging us for the phone line and internet they hadn't installed. Didn't put the credits on that they kept promising. Never gave us the call backs they promised. Kept playing transfer tennis every time we called. Transferred me to departments they knew had closed for the day. Even after OFCOM told them I could leave with no cancellation fee as they failed to live up to their end of the contract they charged me a cancellation fee. I had to go to OFCOM a second time as they refused to give me my full refund.
I've had issues with most companies but none on the scale of BT.
Some good deals here from a product p.o.v. but I wouldn't touch the company.
All comments (99)
They kept charging us for the phone line and internet they hadn't installed. Didn't put the credits on that they kept promising. Never gave us the call backs they promised. Kept playing transfer tennis every time we called. Transferred me to departments they knew had closed for the day. Even after OFCOM told them I could leave with no cancellation fee as they failed to live up to their end of the contract they charged me a cancellation fee. I had to go to OFCOM a second time as they refused to give me my full refund.
I've had issues with most companies but none on the scale of BT.