First post for a while. I was looking at the BT mobile deals and came across the Black Friday spectacular.
Broadband
Unlimited BT Broadband & Unlimited UK weekend calls: £5 a month for 12 months - a 62 per cent saving.
Unlimited BT Infinity* & Unlimited UK weekend calls: £10 a month for 12 months – a 50 per cent saving.
Unlimited BT Infinity*, Unlimited UK weekend calls and BT TV Starter: £10 a month for 12 months – a 50 per cent saving on BT Infinity.
£50 prepaid card with BT Broadband or £100 prepaid card with BT Infinity when you order online at bt.com/blackfriday. Available online to new to BT Broadband customers only (excludes existing customers upgrading to BT Infinity).
TV
Entertainment Plus - £7.50 for 12 months – a 25% saving
Total Entertainment - £13 for 12 months – a 13% saving
BT Mobile
2GB of 4G data, 500 minutes and unlimited texts for £8 a month for BT Broadband homes (or £13 a month if you don’t live in a BT Broadband home)
BT Shop Deals
11ac Dual-Band Wi-Fi Extender 1200 for 23.99 – a 52 per cent saving.
Mini Home Hotspot 500 kit for £34.99 from £59.99.
£79.99 Video Baby Monitor 7000 after £70 has been slashed from the price. Deal available from Friday 27th November until 30th November.
BT Home SmartPhone SII for £49.99 - £120 cheaper than the RRP.
BT Smart Home Cam 100 for £59.99 from £99.99.
Standalone BT YouView Box for £69.99 from £99.99.
Broadband Extender 500 kit for £23.99 from £29.99.
Additional Deals
5-Port Gigabit Ethernet Switch for £9.99 from £24.99 – a 60 per cent saving.
8-Port Gigabit Ethernet Switch – a 53 per cent saving and now available for £18.99 from £39.99.
Offers available until 30/11/2015
Don't forget cashback from Quidco and Topcashback - Upto £220 from TCB for Quad play
Stay away from BT! I am still waiting for my BT infinity one month after It should of gone live!
Mattevansc3
24 Nov 156#9
Wouldn't touch them with a long barge pole. They screwed up a house move so bad I had to get OFCOM involved. Moved to a new build and even after giving them notice we didn't have telephone or internet for two months after we moved in. A couple two doors down who moved in a week after us had their's before us and they were with Sky.
They kept charging us for the phone line and internet they hadn't installed. Didn't put the credits on that they kept promising. Never gave us the call backs they promised. Kept playing transfer tennis every time we called. Transferred me to departments they knew had closed for the day. Even after OFCOM told them I could leave with no cancellation fee as they failed to live up to their end of the contract they charged me a cancellation fee. I had to go to OFCOM a second time as they refused to give me my full refund.
I've had issues with most companies but none on the scale of BT.
sunkissed
24 Nov 156#3
Just got mine installed only took them 6 weeks after installation date and that was 6 weeks of phone calls and live chat to Indian call centres who just read scripts back to you over and over again
paradigm
25 Nov 154#16
To echo some of the sentiments of others.....dreadful customer service. Divisive, dishonest, disinterested and unreasonable. The product, once (if) you get in working and billed correctly I always found to be near flawless. But once out of contract I switched. Would never return, deal or not.
Some good deals here from a product p.o.v. but I wouldn't touch the company.
All comments (99)
jb66
24 Nov 151#1
Loads of cashback through quidco!
Sweetcorn12 to jb66
24 Nov 15#6
Even more at TCB
hutchy12
24 Nov 157#2
Stay away from BT! I am still waiting for my BT infinity one month after It should of gone live!
captainbeaky to hutchy12
25 Nov 152#15
I had to wait 6 weeks when I switched to BT Infinity around this time last year which left me without broadband over Christmas & the New Year. However once up & running it's been flawless - no decrease in speed during peak hours & no connection drops (which plagued my adsl line).
izzyzb to hutchy12
25 Nov 15#56
I'm waiting for mine too - 3 weeks after it should have gone live. They've received 8 complaints from me so far. Have you been tempted to cancel your order?
hairyboxxox to hutchy12
25 Nov 15#59
There's a reason it is called infinity.......
sunkissed
24 Nov 156#3
Just got mine installed only took them 6 weeks after installation date and that was 6 weeks of phone calls and live chat to Indian call centres who just read scripts back to you over and over again
hutchy12 to sunkissed
24 Nov 152#4
Yeah I'm sick of speaking to live chat and getting nowhere! I'm trying to cancel but I'm getting nowhere with that either. Did they compensate you?
Stendhal
24 Nov 151#5
My BT installation was flawless. They handled everything with Sky, told me broadband would go live on Monday, and text me when it did go live so I could connect the router. Now I get 38mbps.
ashmac to Stendhal
25 Nov 15#39
my new virgin speed is 200mb :sunglasses: was rocking this speed in late 90s
callagc
24 Nov 152#7
got BT infinity a while back, we love kicking them but mine went great, very fast, reliable with no throttling . BT sport was a decent deal too, champions league looks excellent...at these prices whats not to like...good find
jdbigguy
24 Nov 15#8
Already got Infinity and everything went as planned. Was promised about 65Mbs but rarely get less than 75Mbs.
Mattevansc3
24 Nov 156#9
Wouldn't touch them with a long barge pole. They screwed up a house move so bad I had to get OFCOM involved. Moved to a new build and even after giving them notice we didn't have telephone or internet for two months after we moved in. A couple two doors down who moved in a week after us had their's before us and they were with Sky.
They kept charging us for the phone line and internet they hadn't installed. Didn't put the credits on that they kept promising. Never gave us the call backs they promised. Kept playing transfer tennis every time we called. Transferred me to departments they knew had closed for the day. Even after OFCOM told them I could leave with no cancellation fee as they failed to live up to their end of the contract they charged me a cancellation fee. I had to go to OFCOM a second time as they refused to give me my full refund.
I've had issues with most companies but none on the scale of BT.
fishmaster to Mattevansc3
25 Nov 153#13
BT are massive mess. They totally screwed up a client's install. Installed the connection in the wrong part of the building, didn't tell them where it was connected, wanted £125 to come out to show them. cut them off twice and also charged them £600 for cancelling their contract even though they never did. Messed up their email migration. Total and absolute bloody shambles of a company. I'd never ever go anywhere near them.
Benji CC
25 Nov 151#10
This is scorching in my opinion. I saw it in the paper. I've just switched and got pause and rewind TV, BT Sport, 32mb unlimited fibre, weekend calls and line rental for around £8.50 per month after cash back and prepaid MasterCard (total £295). The 2gb data, 500 mins and unlimited text BT mobile for £8 was just a bonus. Bargain.
Ir0nMa1den to Benji CC
25 Nov 15#14
Is that including the activation fee?
blaaast
25 Nov 15#11
Existing BT Mobile customers on the 2GB/500/Unlimited plan can try http://www.bt.com/moveplan to see if the can move to change to the Black Friday price.
I was able to and it didn't extend the length on my contract.
Platyboy
25 Nov 151#12
Do you have a link for the You view box?
paradigm
25 Nov 154#16
To echo some of the sentiments of others.....dreadful customer service. Divisive, dishonest, disinterested and unreasonable. The product, once (if) you get in working and billed correctly I always found to be near flawless. But once out of contract I switched. Would never return, deal or not.
Some good deals here from a product p.o.v. but I wouldn't touch the company.
Silver420
25 Nov 151#17
In my previous house we had BT Broadband, and after about 6mths our speed dropped to about 2mb/s. Every time I contacted BT, the support was, like others have posted, dreadful and after several engineer visits, still could not fix the problem.
Since living in my new house for the last 2 years, I've had Infinity and never had an issue. So I've experienced it from both sides. I've also in the past been with Sky and TalkTalk, both of which are also dreadful if you have a problem. I think a lot of ISP's are like that.
In regards to speed (with infinity) BT is always the fastest, by far, and for this price I think it's a cracking deal! Still with BT, and only reason I haven't left and pay £30 P/M is because no other provider can give me the speed BT can (We don't have Virgin fibre here)
Heat added.
makar0n
25 Nov 15#18
curious thing - if you go directly to BT website it only shows £100 prepaid card...but if you click through Quidco or Cable.co.uk then also £50 Love to Shop vouchers appear :smile:
welshgirl1 to makar0n
25 Nov 151#24
I noticed that. I ordered on Sunday with £130 cashback via quidco and £100 sainsburys card. I've just cancelled and gone for this. £160 cashback, £100 mastercard and £50 love 2 shop card. The fibre is also £2.50 a month cheaper. By going for this I've increased the cashback by £110. After working it all out were getting fibre for £5.93 a month. Bargain. Super hot. Was going to post and uve beaten me. Fingers crossed it goes sweet
col996s
25 Nov 15#19
Love the current BT Youview box. It's made by Humax and is a great piece of kit.
damienace
25 Nov 15#20
I don't even see a price change, I swear it's the same price as before?
ΔWe may change any prices and terms during your contract. If this affects you, we'll tell you about important changes in advance, and you'll be able to end your contract without any fees.
KevClark1985
25 Nov 152#22
Got the £10 p/m unlimited infinity offer a couple of months ago, had zero issues, get a solid 37-38mb speed and never drops below 35mb (which is the guarantee they gave me and lets me cancel my contract if it regularly drops below this). Connection was flawless and they handled everything with Sky. Can't fault it really. Like most places though, I am sure as soon as you have issues the customer service is less than satisfactory.
They cancelled my first order without any notice. so the day the installation was due I called them as no one had arrived and they told me it's cancelled.
i had to reschedule and wait another 2 weeks.
I missed out on the cashback deal due to that. They did honour the Sainsburys voucher but only after I complained.
the same issue was experienced by a friend of mine too.
harryg001
25 Nov 15#26
I think I got off lightly having to tolerate no phone or broadband in new build for 4 weeks due to BT messing up. It got ridiculous when offshore call centre staff resorted to shouting down the phone at me because they had no response to my reasoned points. If I wasn't tied in, I would jump straight away although can't actually fault infinity now it is up and running, apart from rare dropouts.
Mattevansc3 to harryg001
25 Nov 15#58
I ran into a similar problem and while its too late for you the advice I received from both the Citizens Advice Bureau and OFCOM was that contracts run both ways. While you are obligated to pay your bills the supplier is also obligated to provide that service. The supplier not charging you for services not provided does not remove their obligation to provide those services. After a "prolonged period of lack of service" you can actually class the supplier as being in breach of contract and cancel with no penalty.
BobMass
25 Nov 15#27
Just gone for the infinity deal via Quidco this morning but I'm not seeing the lovetoshop vouchers anywhere?
jacenj
25 Nov 15#28
Hot. The sim works out £4.66 per month after quidco CashBack
vonlance
25 Nov 15#29
Not seeing the love 2 shop card, gone?
sibeer
25 Nov 151#30
All ISPs are terrible if you have a problem either during install or once installed. I run approx 30 lines for business and staff residential addresses, have used (and had issues with) multiple lines from TalkTalk, Plusnet, O2/Sky, Zen and BT. If the install goes to plan then it goes to plan, if it doesn't then it is hell. This seems more due to the communication issues between Openreach and the ISPs and is the same with every one of them. If the line has a fault they all (other than Zen) put you on to a scripted support expert, normally in another country. The end result with every one of them is a drawn out process with all the onus on you to prove the fault isn't your kit or wiring.
liambradz
25 Nov 15#31
Nothing special about this offer. Nothing special about BT either. Coverage of the champions league is awful
callagc
25 Nov 15#32
good find
niamh49
25 Nov 15#33
Thanks op. Nearly ordered the £5 deal the other day, with increased cashback and 20 voucher the £8 simo works out at less than £4 a month, piggybacks off EE which is good signal for me
welshgirl1
25 Nov 151#34
It was there last night. They must have pulled it. I did a screenshot in case of any problems. Lucky I did now.
dreamager
25 Nov 15#35
Have been loving my infinity for a few years now. 60mbps just fine, install went great. This year had problems with HH3, forum mods were in touch with tech support who rolled out fixes for those with the problem. I'd suggest trying the forums for people who don't have any luck with call centres, very helpful
blueoctober to dreamager
25 Nov 15#66
BTForum or Twitter, facebook or MSE is the best way to get a resolution with most big companies like BT these days.
Downfall
25 Nov 151#36
Signed up for an 18-month (kill me now) contract with BT about three months ago. Halfway through month 1, they increased the price of Broadband twice and did not inform us before we took out the package. They then decided to charge us £20 p/m more than we actually signed up for and it took months of arguing to get that back down (they at one point agreed we'd been missold the package and offered us a £3 p/m discount on our £65 p/m package, rather than the £35 p/m one we signed up for).
Never. Ever. Again.
ihaveaquestion
25 Nov 15#37
If you were a BT customer say two years back would you now count as a 'New Customer' for the purposes of cashback?
ihaveaquestion to ihaveaquestion
25 Nov 15#41
Anyone? :smiley::smiley:
apl1976
25 Nov 15#38
Signed up for BT mobile 2 days ago, just contacted them and stated they would give me lower monthly payment a I've not activated sim yet........only £24 per year but better in my pocket than in theirs!!!!
gwapenut
25 Nov 15#40
It says for new customers - is it OK if you already have line rental with BT , but broadband elsewhere, like the recent MSE deal?
benmain84
25 Nov 15#42
thanks op. My sainsbury payg is discontinued and so needed a new mobile.
So I got the £8 deal, plus £35 from topcashback and a £20 amazon voucher. Makes this £41 for the year.
Thanks
Coreydeals to benmain84
25 Nov 15#45
Submit a cashback match form to them. You may be able to claim another £5 since Quidco are currently doing £40. http://www.topcashback.co.uk/help/76
Coreydeals
25 Nov 15#43
Maybe tweet them or something. I'm not sure what BT class as a new customer. I know Sky class you as a new customer after 12 months, but I wouldn't be sure if BT are the same.
yahamesz
25 Nov 151#44
If it has been two years I cannot see why not. Outside the usual scope of what an existing customer is.
I guess it is the luck of the draw with the install. I have never had an issue, had infinity for over 4 and a half years and have moved twice, never with much fuss and on the dates promised. Speed has always been outstanding. I agree that CS leaves something to be desired when I have rung to move/agree a new contract.
Heat for the prices if you can get it :smiley:
starblood
25 Nov 151#46
Yes, as long as you are not currently with them, then you would be classed as a new customer if you were to sign up. That's always been my reading of it anyway - same thing applies to insurance companies.
ihaveaquestion
25 Nov 151#47
Thanks to starblood and yahamesz for your advice! I just wanted to make sure :smiley:
gwapenut
25 Nov 15#48
is it OK if you already have line rental with BT , but broadband elsewhere, like the recent MSE deal?
Still paying £25 a month for Infinity. Really happy with the product, but it takes the pi** that new customers get it for so much less.
chris88 to siksik6
25 Nov 15#52
Yea I'm £20 a month & phoned up to renew & they said the best they could offer was £21.50 which is more. Never get near the 75MB speed either. Normally around 35MB which is a joke. Sky has offer fibre to me for £10 a month so I'm just going to change to them. Surely can't be worse than BT.
siksik6
25 Nov 15#51
Although... I'm on BT Infinity option 2 which is showing £30 a month, so maybe not so bad after all :smiley:
yahya18
25 Nov 15#53
thanks
siksik6
25 Nov 15#54
*shrug* the product itself has been flawless for me, can always get at least 80Mbps whatever time of day. Seems my package has actually gone up to £30 a month too. Not sure they actually told me about that!
ArKaNeD
25 Nov 15#55
I signed up yesterday but didn't see the love 2 shop voucher, has anyone got more info on this?
bushey
25 Nov 15#57
slightly off topic, what's the cheapest route to get bt sport on sky ?
thermomonkey
25 Nov 151#60
I was warned about going with BT when I moved in to my new build house. I ignored the warnings; it was by far one of the worst decisions I've made in a long time.
If you want no phone line for months after the install date and endless calls with Indian call centers who are powerless to contact anyone or do anything (I can't describe how useless they are), then BT are for you. I took 3 days off work to wait for 3 separate engineer appointments, they failed to turn up each time. The call centre reresponse? 'I am sorry about that, I know how you feel. Let me book you another appointment.' In a robotic voice just to rub it in.
Plus, perhaps unsurprisingly, they don't have a complaints department.
I strongly advise everyone not go with BT for a new build house. You've been warned.
That being said, when I switched to them after being with someone else in a previous house I had no issue, and some of those deals are good.
jase.2
25 Nov 151#61
I moved house to a new build and had no issues at all
Think some on here should consider that their network issues would have been there regardless of which supplier you chose, as it would still have been Openreach doing the provision, and with new builds a lot of that is the builders fault for not engaging Openreach early enough! only cable would have made any difference.
That is nothing to do with BT Consumer's offers
Mattevansc3 to jase.2
25 Nov 15#63
And who owns and runs BT OpenReach? Who asks for two weeks notice before doing a house move? Also if you bothered reading the actual comments the complaints are about how BT completely mishandled the situation from a customer service point of view.
darkstorm
25 Nov 15#62
I took out the upgrade to infinity option 2 couple years ago when it first came out in my village, the speed estimated was said to be 65mb, and the upload estimated at 20mb I've never reached higher than 49mb download, 12mb upload at best of times. BT Support were next to useless and a complete waste of time, they would be condesending & repeated scripted replies. Nows it become more popular the estimated speed has dropped. Capacity at the exchange must be near its limit as you would be lucky to reach anywhere near those speeds. Im still on option 2 so need to reconsider my contract. Plusnet is owned by BT but the support is much better, worth considering. End of the day BT own all the exchanges and if something goes wrong then a BT engineer is required to fix it.
229mel
25 Nov 15#64
lol BT no thanks...Worst Scam Provider ever.. Had to fight them to get away from them from their terrible service and overpriced prices which they just bump up whenever they want.
229mel
25 Nov 15#65
lol BT no thanks...Worst Scam Provider ever.. Had to fight them to get away from them from their terrible service and overpriced prices which they just bump up whenever they want.
cbatten
25 Nov 151#67
got the deal this time last year, was brilliant apart from the week of no broadband and not being able to even report until 72hrs after the you are connected text.
Was suprised to see a email from then saying Black Friday renewal deal call this number.
What a stonking deal I was offered....a increase of 85p lol
Oh well good luck to all of you able to get the tcb and £100 mastercard and a £40 next voucher, Hope there is a good deal for you all next year.
Im hoping for a good black friday deal off of 1 of the other providers.
seems mad existing customers cant benefit from the deals saving the providers installation costs etc.
phatgesus
26 Nov 15#68
my exchange was supposed to go live on 1st April 2015. checked the site again on the 2nd April.......... Changed to 2016!!!
hutchy12
26 Nov 15#69
I have tried. They somehow managed to put the fibre connection in the wrong cabinet.
peaches18776
26 Nov 15#70
My parents gave up waiting for BT infinity after 6 months WITHOUT ANY internet, got out using "breach of contract".
sotv
26 Nov 15#71
Does the quidco offer of earn up to £160 cashback, include the £100 mastercard prepaid or are they 2 different offers that come to £260 in total?
BobMass to sotv
26 Nov 151#74
Completely different, so £260 total :smiley:
benmain84
26 Nov 151#72
Cheers, i have checked and it has automatically tracked at £40.40 on TCB. I always forget to check Quidco.
Mumushka
26 Nov 15#73
I'm about to switch to this deal, when moving house. My current broadband is about 4 mbps (on a good day!) - at my new house, the promise is 38 mbps - sounds like a huge difference :smiley:
Just one question - I cannot work out how the TV works - do I need a TV aerial, or is everything piped through the internet connection? Is buffering ever/often a problem if it all comes through internet as I suspect, with the connection speed I can expect at my new house?
Tenex
27 Nov 15#75
Is this new customers only? Any deals for existing?
Skye0blue
28 Nov 15#76
Does anyone know if I can use the sim card in my ipad.
Will it track on quidco if I copy and paste this into my browser after I have clicked over from Quidco, I'm scared but I don't want to lose the £160 cashback!:wink:
rkjsrgtds
28 Nov 15#78
How do you get the £160 cashback with quidco for adding BT TV.
I click on the black friday Fibre for £10 a month (+weekend calls), go through to checkout. There is no free BT TV option to add?
Scorpion
29 Nov 15#79
I'm hoping cashback works for this! BT 2GB 4G mobile sim £8pm, £20 Amazon Voucher, £40 Cashback. That works out a net £3 a month if all goes to plan. *crosses fingers*
beavis2007
30 Nov 15#80
Just signed up for BT infinity so going to go with BT mobile for that price too (and potential cashback)..currently on £10 tesco mobile monthly contract with 1 gig data.
Mumushka
30 Nov 15#81
Be careful about this .... if you go through the topcashback link then the offer is different from if you go direct.....
For example - its a £50 prepaid mastercard instead of £100
Unlimited Broadband speed is capped at 19Mb instead of 38 Mb
I haven't gone through the full comparison - but its not "like for like".
Skye0blue
30 Nov 15#82
Quidco cash back increased by £20 today. I ordered yesterday :-(
BobMass to Skye0blue
30 Nov 15#83
I was just about to post this. Ordered mine last week, never mind :smiley:
twinkle
9 Jan 16#84
Well I changed from Virgin (been with them for years, just for phone and BB because we were previously limited to 1-2 Mb with the usual contenders) Hub arrive 1 week late without any cables (still waiting for those) but neighbour had some spares. No problem with the speed, around 38Mb but CS is rubbish and Quidco put back to May...no sign of the £100 Mastercard yet either.
vonlance
9 Jan 16#85
It really must be hit and miss with BT.Installed on time along with hub 5. got my love2shop vouchers, TCB confirmed (albeit at a lower rate than expected) and just got my mastercard through the post today. getting 38mb. no complaints so far
twinkle
12 Jan 16#86
My system is down and out. 4 day wait for engineer and it seems if the problem is in the house (presumably with my equipment) or in any way my fault I have to pay £129.99
Virgin please take me back, I promise never to took at another provider ever again.....
redadmiral
17 Jan 16#87
got my 100 pound master card quidco has tracked at 220. Anyone know when this may pay out if all goes well. Seamless experience switching from virgin. also getting 38mb speed. All good so far. love the bt everywhere (extra bolt on)
vonlance
17 Jan 16#88
My 140 is just turned payable...still disputing the amount though... we'll see
BobMass
19 Jan 16#89
Not a problem with my switch. Quidco paid out in 6 weeks. Prepaid visa received and spent. Guess I was one of the lucky ones.
Mumushka
19 Jan 16#90
My topcashback moved to confirmed today (£168) - no sign of the mastercard yet though....
BobMass
19 Jan 16#91
I hope everyone realised that the gift card wasn't automatic and did need applying for :smiley:
Mumushka
19 Jan 16#92
For real? Where was the information for that?
I printed (to file) everything during the application process - I've got 40 pages of documents - I've just scanned through them all and cannot find any reference to that......
BobMass
19 Jan 16#93
On a very small grey banner near the top of the bt broadband deals page it says:
"Already got broadband? Click here to claim your online exclusive reward"
I only stumbled across it by accident while researching prices.
Hi I got £50 on my mastercard (less than expected), quidco tracked at £180 and is now expected Feb 5. Only thing is, I can't get Sky Sports of BT Sports HD because by postcode doesn't have BT Infinity, I live in central London (Vauxhall) Has anyone else had any issues here? Do we know when infinity will be available? Saved money compared to Virgin
Many thanks
p5x
4 Mar 16#96
it's been over a month since I applied for the £100 gift card. Live chat seem to be useless, anyone else trying to chase them up for this?
Mumushka
4 Mar 16#97
I havent received it yet - I chased up with live chat who said I should have received it and they didn't know why I hadn't, but they would pass it on to the "gift cards team" and they would get back to me within 5 working days. That was on 22nd February. Still Nothing.
AAB
4 Mar 16#98
I got mine within 4 days of my switch in December.
harryg001
22 Mar 16#99
Just picked up your messages several months late. That's good advice, thanks. Noted in case it ever happens again. Best regards.
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
Broadband
Unlimited BT Broadband & Unlimited UK weekend calls: £5 a month for 12 months - a 62 per cent saving.
Unlimited BT Infinity* & Unlimited UK weekend calls: £10 a month for 12 months – a 50 per cent saving.
Unlimited BT Infinity*, Unlimited UK weekend calls and BT TV Starter: £10 a month for 12 months – a 50 per cent saving on BT Infinity.
£50 prepaid card with BT Broadband or £100 prepaid card with BT Infinity when you order online at bt.com/blackfriday. Available online to new to BT Broadband customers only (excludes existing customers upgrading to BT Infinity).
TV
Entertainment Plus - £7.50 for 12 months – a 25% saving
Total Entertainment - £13 for 12 months – a 13% saving
BT Mobile
2GB of 4G data, 500 minutes and unlimited texts for £8 a month for BT Broadband homes (or £13 a month if you don’t live in a BT Broadband home)
BT Shop Deals
11ac Dual-Band Wi-Fi Extender 1200 for 23.99 – a 52 per cent saving.
Mini Home Hotspot 500 kit for £34.99 from £59.99.
£79.99 Video Baby Monitor 7000 after £70 has been slashed from the price. Deal available from Friday 27th November until 30th November.
BT Home SmartPhone SII for £49.99 - £120 cheaper than the RRP.
BT Smart Home Cam 100 for £59.99 from £99.99.
Standalone BT YouView Box for £69.99 from £99.99.
Broadband Extender 500 kit for £23.99 from £29.99.
Additional Deals
5-Port Gigabit Ethernet Switch for £9.99 from £24.99 – a 60 per cent saving.
8-Port Gigabit Ethernet Switch – a 53 per cent saving and now available for £18.99 from £39.99.
Offers available until 30/11/2015
Don't forget cashback from Quidco and Topcashback - Upto £220 from TCB for Quad play
http://www.quidco.com/bt-shop/
- Youngy
Top comments
They kept charging us for the phone line and internet they hadn't installed. Didn't put the credits on that they kept promising. Never gave us the call backs they promised. Kept playing transfer tennis every time we called. Transferred me to departments they knew had closed for the day. Even after OFCOM told them I could leave with no cancellation fee as they failed to live up to their end of the contract they charged me a cancellation fee. I had to go to OFCOM a second time as they refused to give me my full refund.
I've had issues with most companies but none on the scale of BT.
Some good deals here from a product p.o.v. but I wouldn't touch the company.
All comments (99)
They kept charging us for the phone line and internet they hadn't installed. Didn't put the credits on that they kept promising. Never gave us the call backs they promised. Kept playing transfer tennis every time we called. Transferred me to departments they knew had closed for the day. Even after OFCOM told them I could leave with no cancellation fee as they failed to live up to their end of the contract they charged me a cancellation fee. I had to go to OFCOM a second time as they refused to give me my full refund.
I've had issues with most companies but none on the scale of BT.
I was able to and it didn't extend the length on my contract.
Some good deals here from a product p.o.v. but I wouldn't touch the company.
Since living in my new house for the last 2 years, I've had Infinity and never had an issue. So I've experienced it from both sides. I've also in the past been with Sky and TalkTalk, both of which are also dreadful if you have a problem. I think a lot of ISP's are like that.
In regards to speed (with infinity) BT is always the fastest, by far, and for this price I think it's a cracking deal! Still with BT, and only reason I haven't left and pay £30 P/M is because no other provider can give me the speed BT can (We don't have Virgin fibre here)
Heat added.
£10Δ/mth
+ £17.99 /mth line rental
+ £39 Infinity activation fee
12 month contract
ΔWe may change any prices and terms during your contract. If this affects you, we'll tell you about important changes in advance, and you'll be able to end your contract without any fees.
i had to reschedule and wait another 2 weeks.
I missed out on the cashback deal due to that. They did honour the Sainsburys voucher but only after I complained.
the same issue was experienced by a friend of mine too.
Never. Ever. Again.
So I got the £8 deal, plus £35 from topcashback and a £20 amazon voucher. Makes this £41 for the year.
Thanks
I guess it is the luck of the draw with the install. I have never had an issue, had infinity for over 4 and a half years and have moved twice, never with much fuss and on the dates promised. Speed has always been outstanding. I agree that CS leaves something to be desired when I have rung to move/agree a new contract.
Heat for the prices if you can get it :smiley:
If you want no phone line for months after the install date and endless calls with Indian call centers who are powerless to contact anyone or do anything (I can't describe how useless they are), then BT are for you. I took 3 days off work to wait for 3 separate engineer appointments, they failed to turn up each time. The call centre reresponse? 'I am sorry about that, I know how you feel. Let me book you another appointment.' In a robotic voice just to rub it in.
Plus, perhaps unsurprisingly, they don't have a complaints department.
I strongly advise everyone not go with BT for a new build house. You've been warned.
That being said, when I switched to them after being with someone else in a previous house I had no issue, and some of those deals are good.
Think some on here should consider that their network issues would have been there regardless of which supplier you chose, as it would still have been Openreach doing the provision, and with new builds a lot of that is the builders fault for not engaging Openreach early enough! only cable would have made any difference.
That is nothing to do with BT Consumer's offers
Was suprised to see a email from then saying Black Friday renewal deal call this number.
What a stonking deal I was offered....a increase of 85p lol
Oh well good luck to all of you able to get the tcb and £100 mastercard and a £40 next voucher, Hope there is a good deal for you all next year.
Im hoping for a good black friday deal off of 1 of the other providers.
seems mad existing customers cant benefit from the deals saving the providers installation costs etc.
Just one question - I cannot work out how the TV works - do I need a TV aerial, or is everything piped through the internet connection? Is buffering ever/often a problem if it all comes through internet as I suspect, with the connection speed I can expect at my new house?
Will it track on quidco if I copy and paste this into my browser after I have clicked over from Quidco, I'm scared but I don't want to lose the £160 cashback!:wink:
I click on the black friday Fibre for £10 a month (+weekend calls), go through to checkout. There is no free BT TV option to add?
For example - its a £50 prepaid mastercard instead of £100
Unlimited Broadband speed is capped at 19Mb instead of 38 Mb
I haven't gone through the full comparison - but its not "like for like".
Virgin please take me back, I promise never to took at another provider ever again.....
I printed (to file) everything during the application process - I've got 40 pages of documents - I've just scanned through them all and cannot find any reference to that......
"Already got broadband? Click here to claim your online exclusive reward"
I only stumbled across it by accident while researching prices.
Many thanks