I just wanted to share my experience today. it's very interesting. I posted this on there Facebook page too.

I've already gone through the process of customer service but as with most retailers I doubt my complaint gets far. Today I went to the Gillingham branch in order to get a price difference on an item I'd purchased not even 24 hours earlier that had been reduced by half price. From the moment i walked in there was a look of bewilderment, almost like they were in shock because they need work needed to be done.

I was treated with complete and utter disrespect, disdain from the many people I dealt with. The first thing that was said to me was " it don't work like that mate".

Then i was told to go see someone on another department. He basically stated the same thing, i questioned this so he went off to speak to a manager. After a 10 minute wait he returned to say that's fine just go back to the tradepoint counter and they will sort it out. The person i dealt with then said no problem but needed to call a supervisor.

Bare in mind 2 other colleagues were sat there and heard the whole conversation. The supervisor or so called came along, middle aged woman clearly showing annoyance in her face came up to me and said what can I do for you? Sigh I explained again clearly frustrated. She began to act like she owned the company stating no one asked me to refund anything and she's not going to. Still the 2 colleagues said nothing. I should have asked why are you here then?.

In the mean time one of the colleagues, rat like ,young man with a hat begrudgingly called over a customer. "Over here mate" without even acknowledging him.

The lady supervisor then went off when I explained this had already been authorised, and came back with a man who in his late 40's came rushing to me with a Napoleon complex. He came within 5 inches of my face. Asking me if I bought a suit from m&s would I do the same. Or purchased food would I go back next day if the price dropped. I explained that has nothing to do with it. I realised id see this before, people generally talk down to foreigners, the color of my skin added to treating me like a tramp off the street.

What this person doesn't realise is I have my own business and am well versed in retail. His offer was to bring back all the doors I'd purchased and he would refund me the difference. Therefore he could do it after stating he could but I would have to be inconvinienced. Clearly out of spite.

Here's the thing, instead of diffusing the situation, each person that came escalated the issue. Then he decided he didn't like my attitude, please bare in mind too that now there was at least 10 customers, staff sniggering and me completly embarrassed. Clearly no tact, from any person spoken too. I do not know how each person was put into the positions they had, maybe it was some sort of affirmitive action, but they wanted to puff out there chests and try and make someone feel small. If i was the GM i would be completely embarasssd. Infact if my staff did this they would be dismissed on the spot. Fortunately for them very thick skinned and have no time for it. But I did get so angry, so much so I had my first cigarette in 2 years of not smoking.

What I'd really like to say is I've spent close to 4k in wickes and thank God I did. I've had issues them but always treated with respect, and were resolved amicably. I often ask myself why I and many others despise physical retailers. More of a reason to shop online for me too. With the state of the retail industry left in the hands of people like these no wonder people don't go to physical stores.

Wickes is more expensive but at least your treated like a human. I will never shop in b&q again, not tradepoint. I maybe one customer but at least I know a penny will not go from my pocket.

You were happy with the price you paid the day before, when you made the purchase? If you weren't, you'd have gone elsewhere.

So, without being funny, I can't see what your problem is. Prices get changed all the time. Some you win, some you lose. It's up to B&Q whether they discount you retrospectively.

I avoid all that by purchasing same item again then using the other receipt at the higher price to make a return. simple as that. no hassle.

i would of bought the same amount of doors at the lower price , gone out the shop, came back in gone to customer services shown yesterdays receipt and got a full refund. remember 99% of people who work in large retail stores are imbeciles and are not worth wasting your breath on.

For some reason there is a discount code added into my post (EMAIL7185) I did not add this - I have just checked and this DOES NOT work.

bargain..cheap replacement doors.

Thank you very much, now to browse and see if they have them for my odd sized doors as well as my normal ones.

My local store has them in, great find!

Good Price
Thanks

Looking for a glazed door :disappointed:.

thanks

Sill question but can these be painted/decorated or would I be better with the un treated pine one?

We have all our kids heights on the back of our kitchen door and I want to transfer them onto a new door that can be painted so it can be wall mounted and kept as a family height chart.

Might sound silly to some but it's something I really want to have to keep :smiley: