I just wanted to share my experience today. it's very interesting. I posted this on there Facebook page too.

I've already gone through the process of customer service but as with most retailers I doubt my complaint gets far. Today I went to the Gillingham branch in order to get a price difference on an item I'd purchased not even 24 hours earlier that had been reduced by half price. From the moment i walked in there was a look of bewilderment, almost like they were in shock because they need work needed to be done.

I was treated with complete and utter disrespect, disdain from the many people I dealt with. The first thing that was said to me was " it don't work like that mate".

Then i was told to go see someone on another department. He basically stated the same thing, i questioned this so he went off to speak to a manager. After a 10 minute wait he returned to say that's fine just go back to the tradepoint counter and they will sort it out. The person i dealt with then said no problem but needed to call a supervisor.

Bare in mind 2 other colleagues were sat there and heard the whole conversation. The supervisor or so called came along, middle aged woman clearly showing annoyance in her face came up to me and said what can I do for you? Sigh I explained again clearly frustrated. She began to act like she owned the company stating no one asked me to refund anything and she's not going to. Still the 2 colleagues said nothing. I should have asked why are you here then?.

In the mean time one of the colleagues, rat like ,young man with a hat begrudgingly called over a customer. "Over here mate" without even acknowledging him.

The lady supervisor then went off when I explained this had already been authorised, and came back with a man who in his late 40's came rushing to me with a Napoleon complex. He came within 5 inches of my face. Asking me if I bought a suit from m&s would I do the same. Or purchased food would I go back next day if the price dropped. I explained that has nothing to do with it. I realised id see this before, people generally talk down to foreigners, the color of my skin added to treating me like a tramp off the street.

What this person doesn't realise is I have my own business and am well versed in retail. His offer was to bring back all the doors I'd purchased and he would refund me the difference. Therefore he could do it after stating he could but I would have to be inconvinienced. Clearly out of spite.

Here's the thing, instead of diffusing the situation, each person that came escalated the issue. Then he decided he didn't like my attitude, please bare in mind too that now there was at least 10 customers, staff sniggering and me completly embarrassed. Clearly no tact, from any person spoken too. I do not know how each person was put into the positions they had, maybe it was some sort of affirmitive action, but they wanted to puff out there chests and try and make someone feel small. If i was the GM i would be completely embarasssd. Infact if my staff did this they would be dismissed on the spot. Fortunately for them very thick skinned and have no time for it. But I did get so angry, so much so I had my first cigarette in 2 years of not smoking.

What I'd really like to say is I've spent close to 4k in wickes and thank God I did. I've had issues them but always treated with respect, and were resolved amicably. I often ask myself why I and many others despise physical retailers. More of a reason to shop online for me too. With the state of the retail industry left in the hands of people like these no wonder people don't go to physical stores.

Wickes is more expensive but at least your treated like a human. I will never shop in b&q again, not tradepoint. I maybe one customer but at least I know a penny will not go from my pocket.

You were happy with the price you paid the day before, when you made the purchase? If you weren't, you'd have gone elsewhere.

So, without being funny, I can't see what your problem is. Prices get changed all the time. Some you win, some you lose. It's up to B&Q whether they discount you retrospectively.

I avoid all that by purchasing same item again then using the other receipt at the higher price to make a return. simple as that. no hassle.

i would of bought the same amount of doors at the lower price , gone out the shop, came back in gone to customer services shown yesterdays receipt and got a full refund. remember 99% of people who work in large retail stores are imbeciles and are not worth wasting your breath on.

For some reason there is a discount code added into my post (EMAIL7185) I did not add this - I have just checked and this DOES NOT work.

bargain..cheap replacement doors.

Thank you very much, now to browse and see if they have them for my odd sized doors as well as my normal ones.

My local store has them in, great find!

Good Price
Thanks

Looking for a glazed door :disappointed:.

thanks

Sill question but can these be painted/decorated or would I be better with the un treated pine one?

We have all our kids heights on the back of our kitchen door and I want to transfer them onto a new door that can be painted so it can be wall mounted and kept as a family height chart.

Might sound silly to some but it's something I really want to have to keep :smiley:

Are these any good or do they look cheap and nasty once installed?

bought this few weeks ago, cut too much of one of the sides by accident. I could then see inside the door and it looks like its stuffed with cardboard! Don't think you could even attach a handle to it and certainly not the type of handle that you push down on to open the door. It does look okay and it was easy for me to hang, but only 4mm trim allowed either side

I just wanted to share my experience today. it's very interesting. I posted this on there Facebook page too.

I've already gone through the process of customer service but as with most retailers I doubt my complaint gets far. Today I went to the Gillingham branch in order to get a price difference on an item I'd purchased not even 24 hours earlier that had been reduced by half price. From the moment i walked in there was a look of bewilderment, almost like they were in shock because they need work needed to be done.

I was treated with complete and utter disrespect, disdain from the many people I dealt with. The first thing that was said to me was " it don't work like that mate".

Then i was told to go see someone on another department. He basically stated the same thing, i questioned this so he went off to speak to a manager. After a 10 minute wait he returned to say that's fine just go back to the tradepoint counter and they will sort it out. The person i dealt with then said no problem but needed to call a supervisor.

Bare in mind 2 other colleagues were sat there and heard the whole conversation. The supervisor or so called came along, middle aged woman clearly showing annoyance in her face came up to me and said what can I do for you? Sigh I explained again clearly frustrated. She began to act like she owned the company stating no one asked me to refund anything and she's not going to. Still the 2 colleagues said nothing. I should have asked why are you here then?.

In the mean time one of the colleagues, rat like ,young man with a hat begrudgingly called over a customer. "Over here mate" without even acknowledging him.

The lady supervisor then went off when I explained this had already been authorised, and came back with a man who in his late 40's came rushing to me with a Napoleon complex. He came within 5 inches of my face. Asking me if I bought a suit from m&s would I do the same. Or purchased food would I go back next day if the price dropped. I explained that has nothing to do with it. I realised id see this before, people generally talk down to foreigners, the color of my skin added to treating me like a tramp off the street.

What this person doesn't realise is I have my own business and am well versed in retail. His offer was to bring back all the doors I'd purchased and he would refund me the difference. Therefore he could do it after stating he could but I would have to be inconvinienced. Clearly out of spite.

Here's the thing, instead of diffusing the situation, each person that came escalated the issue. Then he decided he didn't like my attitude, please bare in mind too that now there was at least 10 customers, staff sniggering and me completly embarrassed. Clearly no tact, from any person spoken too. I do not know how each person was put into the positions they had, maybe it was some sort of affirmitive action, but they wanted to puff out there chests and try and make someone feel small. If i was the GM i would be completely embarasssd. Infact if my staff did this they would be dismissed on the spot. Fortunately for them very thick skinned and have no time for it. But I did get so angry, so much so I had my first cigarette in 2 years of not smoking.

What I'd really like to say is I've spent close to 4k in wickes and thank God I did. I've had issues them but always treated with respect, and were resolved amicably. I often ask myself why I and many others despise physical retailers. More of a reason to shop online for me too. With the state of the retail industry left in the hands of people like these no wonder people don't go to physical stores.

Wickes is more expensive but at least your treated like a human. I will never shop in b&q again, not tradepoint. I maybe one customer but at least I know a penny will not go from my pocket.

hot deal though lol

Had the same thing happen with Amazon 5 or 6 times. Quick email, and a no argument price difference refund. I think after a week I would let it slide, if I have used the item.

​I had the same problem earlier this year, I ordered a bathroom suite on a Wednesday for it to be delivered the following Tuesday. On the Saturday, before it had been delivered, the price had dropped £50 so I went back and asked for the difference back and quoted the B&Q price promise. They told me I couldn't get the money back but after showing them the price promise terms 'if you find it cheaper anywhere within 10 miles' and pointing out there was another B&Q 5 miles away they gave in.

I probably wouldn't have gone back for the difference if I'd already taken delivery of the goods but if they offer a price promise guarantee then they have to honour it.

Uhming and ahhing over these or the oak veneer. These are a LOT cheaper. Do you have both?

Ironically enough yes' I have both...
These ' eggshell ' doors I have upstairs as bedroom doors - solid wooden doors for downstairs' reasons? Well the cheap doors are good enough for upstairs and don't get used a lot plus they are only seen by the occupants of the house where as downstairs the doors get used all the time plus I prefer the doors that get seen by others to be seen as being good ( not cheap ) just my way :smiley:

As I mentioned these look great when up and they are cheap - I voted hot because they are a fair price - all depends on what you want and can afford at the end of the day..

How much can you actually chop off from these doors? how much of the door is actually solid wood? couple inches from each edge? any carpenters confirm this?

Disregard the 30mm from the bottom. 5-7mm is closer.
Nothing from the top though.

I bought a sink/bath drain cleaner pump (looks like ballon pump) from Poundland and it had a slight fault on one of the componenets which meant one of the edges of one of the nparts was slightly angled, pump worked fine wee fault would not and did not affect it. Was in a B&Q a couple of weeks later and saw the sam type of pump, it had exactly the same fault as the ones in Poundland, the only difference was in the colour of the plastic and the fact that the B&Q one was £9.99. No wonder so many B&Q`s have closed over the last 10 years.

Exactly this! Too easy for some to work out.

What an ignorant reply. If you don't have time to read, I'm sure he doesn't want your input.

Card as in cardboard? Are these going to pan out long-term? I have what I'm sure are the solid pine ones, look very nice and much more expensive than these but almost all warped over time and no longer close easily.

how is this a deal then? they were 28 for 2. now its 30 for 2.

These doors feel a bit cheap and flimsy as they are not all real wood!

However it is a Good deal and these doors look great when they are hanged up :smiley:
No need to paint - so less effort is required :smiley:

Nope - staff are just as senseless. Got a radiator from them which was missing some fittings instead of giving me the missing fittings out of another radiator I had to return the radiator for refund or contact the supplier for the missing part. Prices are cheaper though.

Fitted 4 of these doors year or so ago and couple of coats of gloss and they come up really well.....

wow ! if he shoved you, you should of called the police and pressed charges for assault

Nationwide?

Well I don't want yours and don't give two hoots what you think! I could tell he wasn't happy - the rest is totally irrelevant to be honest. Solution is what was required - I and others gave the correct thing to do.
Go to church you fool!

killed me!!!! flippin brilliant!!!!

Ordered, cheers op.

Well it isn't really up to them is it? If you are within the returns period you can quite easily buy at the lower price and return the previous purchase. That's why most retailers see sense and retrospectively refund within the returns period. By refusing to do so, they are just being unnecessarily obstructive and will likely lose a future customer (as well as the customer getting the lower price anyway).

However, that aside, the bigger issue is the way they dealt with the situation. And I have to say it chimes with my experience with B&Q. Rude, abusive and confrontational staff.

In my local stores staff turn and run in the other direction when a customer approaches to ask a question. I've asked for assistance and been told to wait in the aisle only for no one to turn up.

On several occasions I've walked back and forth to the CS desk, they've made an announcement, no one turns up and after wasting 30-40 mins been told the staff member is on lunch (or some other excuse). The whole time I try to stop staff walking by and they've shown little or no interest (if they haven't tried to turn around and walk the other way to avoid doing some work), apparently its not their department.

The previous posters comment that they behave as if they own the business rings very true. And when challenged with patently unacceptable behaviour they became rude and dismissive.

I've complained to store management and sometimes been treated dismissively, at other times been assured they would address the issues. But over the years little or nothing has changed. I now only use them if its the only alternative. As its bad enough being treated like they are doing you a favour by taking your money, but being treated in a rude and dismissive manor is simply unacceptable.

Wrong.

The vast majority of those working in retail are quite intelligent, the rules however they have to follow leave a lot to be desired.


Any common sense retail employees have gets left at the door when they start there shift, it just simply isn't worth the hassle from management when 'caught out' thinking outside the box when defusing situations.

Managers are very reluctant to deal face-to-face with customers, there quite simply too busy, and leave staff to deal with situations like the one described in this thread, very simple really to defuse that situation, but is totally against the company policy, HO getting wind of that would mean a reprimand to the employee, faced with that scenario what would you prefer, dealing with an irate customer for 5 minutes or a reprimand from senior management and your employment history possibly tarnished?

Best time to visit B&Q et al is Mon-Fri 1100-1200 or 1600-1700, more chance of finding a full-time employee who actually has control over his/her department.
Outwith these hours increase the chance of getting a part-time worker there for beer money, nothing against them but see above re leaving common sense at the door.

Ordered 3 one a size I couldn't get locally so 50quid delivered
Hot from me

no knobs on these doors? I bet they would cost more than the door!

I call this intelligence and have done so on many an occasion, after the refund I would have gone round calling them all a bunch in inept morons followed by rubbing the managers nose in it.

Also Mr I am going to bitch and bring race into this is weak willed to smoke a fag after 2 years.
I have no time for people like you the same as most of B&Q by the sounds if it.

Or me... Actually wished I'd thought of that but I marked their bedroom wall with a little pencil mark..... Painted over long ago :smile:

Wickes reduced the price of their flooring 4 months after I had bought mine (6 month refund policy), after threatening to bring it all back (was still boxed up in my house), then get them to deliver it, he agreed to refund the discount difference. Was over £200 was well chuffed :smiley: he wasn't happy though.

I used to work for B&Q. I never received any training. Thrown on a till and had to learn on the job. And that till system was pretty complex and there would be weekly changes.

I got thrown onto the tradepoint and i could answer zero of the questions. But i requested to not go there as i was conscious of my inability to staff that point.

Customer service wise i had utter respect for the people that worked on that desk as some customers were very difficult but the employees were very accomodating. In fact, one thing i noticed about my fellow workers in that branch was that they were all so enthusiastic and helpful. There are some idiots lower in the food chain but that is to be expected. I still remember that place as a nice place to work for with decent pay.

didn't mean to make this the longest thread ever lol. but it is sad to see so many issues happen to so many people over the smallest , simple common sense issues. so I made a big thing on social media about it. director got involved. personal apologies and refund all without stepping back into store. about the only thing I like about social media, the ability to complain x peace

Too busy to read your reply, thanks

A customer is well within their right to ask for the difference or to return the item within the company's return policy period. god I hate the vast majority of HUKD users.

Just used this code for a fiver off £50 EMAIL6532

These doors are useless if you kick them :smiley:

The best way to have secure handles i found was to use ones that the screw thread goes through one door handle into the handle the other side.

Saved £5 using code. 4 doors delivered £55

​I have the solid pine ones and they are all now warped. Hence replacing with these.
They last well as long as your not punching them or hanging on them.

You miss the most important part of this complaint viz. the rudeness and lack of common courtesy and respect. B&Q workers are too often like this and it must stop. Politeness and good manners cost nothing and not all of us were dragged up and believe we can talk to others whom we don't know with incivility and impertinence

Ayaz51,
What you should have done, is just to have returned them for a refund and then purchased them again.

can I ask what the item you were price matching was?

You are tarring one store with the same brush, I can say that I have never experienced this from any of the few stores of B&Q that I have used. Although I am not a B&Q lover I have had to use them sometimes at my customers request because that is what they want, but always been treated with curtesy and politeness, so what did you do to upset them?

Could i take off 28mm from the bottom of these doors does anyone know?

As with all stores, some staff are inept and have God complexes. I've had poor showing in both my local stores by a select few.
However I still shop there as not all staff suck.

I'd used a £5 off £50 spend voucher, in fact spent about £57. Realised I'd been over charged £6 on an item. CS wanted to return about £5.20 due to voucher returns being a percentage. Couldn't understand it was their fault.

Same as others was pretty much told they couldn't issue a refund of a difference in afire place that I paid £70 on and was now £30.
Eventually they did without me returning it.

Half the issue is if you get a refund for an item not instore, if your repayment fails they are stuck.

That's the thing, i wonder what the lower frames thickness is? I guess if i cut so much so that it goes into the hollow part i'd need to get a piece of wood so fill that gap which will prob cost as much as the door lol.

Although I sympathise with you considering your treatment by the staff of this particular store, it is likely that the attitude taken by them could be local, or even cultural. I have been dealing with B & Q, here in Scotland for many years, at times travelling long distances to source a product. At no time have I ever experienced the type of "non - service" you have described. Frankly, the complete opposite. Always courteous, friendly and certainly professional. Try not to adopt the feeling that the few are indicative of all. Go to another store(s) and try it out. Best of luck

You use the bit of wood in the piece you have cut off, needs a bit of craft and skill with bags of patience but it can be done.

Ah yes totally forgot you can reuse the wood frame you cut off. Excellent, it will be a easy job for me then.

Expired? can't find it anymore

If these are primed, does that mean that no undercoat is required - you can just go ahead and paint the doors? Just wondering how long these doors should be left for the paint to go really hard - so that they will close without smudging/marking any of the paint? I contacted a carpenter a couple of years ago for a quote to fit some of these doors (never got them done at the time though) - the carpenter said he would charge me £20 to fit/hang each door - does that seem a bit expensive per door? Thank you.

I just wanted to share my experience today.
1) Saw deal on here.
2) Went to B&Q.
3) Bought said item.

:man:

so they look good when they are fitted and painted because some one said they look cheap

It's much easier with two people thats for sure. It also helps if the frame is straight and regular, alot aren't :stuck_out_tongue:

dan73 you weren't there so don't try and turn this into something else. Racism is commonplace unfortunately. If it were reversed and an foreign person acted that way to say a white person I would consider it racism too. I'm not trying to gain political votes, I'm just telling you what happened.

​​​dan73 you weren't there so don't try and turn this into something else. Racism is commonplace unfortunately. If it were reversed and an foreign person acted that way to say a white person I would consider it racism too. I'm not trying to gain political votes, I'm just telling you what happened.

Sorry to ask this and might seem daft

I already have some of the pre painted doors that I bought years ago but never got round to fitting them most still in packaging. They have been stored inside the house but my question is do they warp over time if been sat?

Thanks in advance

Thank you for the advice and your kind suggestion....I will ponder on that "hypothetical" scenario :stuck_out_tongue:

Couple of coats of a decent gloss paint and they come up quite well...

I ordered 4 doors on the 14th. Had email saying thanks etc and will be delivered Thursday between 08.00 and 18.00.
No delivery SHOCK!
Phoned CS no answer for 20 mins.
Am I surprised? No

Ordered and received 8 with free delivery. Thank you. Been waiting for an offer like this for a few years as our doors aren't normal size and haven't seen ones with correct size at this great price before

This has now expired. As the app is pretty awful, I can't mark it as expired.

You lied.

​Did it on my mac :wink:

It's still un expired.

It takes more than 1 person to expire.

I've just expired it and it's still live?

I'm not sure how it works.