Sainsburys vouchers are back plus a whopping £160 quidco
£17.99 line rental
£39 infinity activation charge
12 Month contract
£10 is package with 40GB cap.
Unlimited is £20, cashback and vouchers still apply
Top comments
sunkissed
23 Oct 1510#1
Don't touch BT i ordered this similar deal awhile ago was meant to be installed on the 16th and had nothing but problems I'm on the phone all the time to indian call centres who feed me crap even speaking to a manager gets you nowhere but " i'll call you back in a week" its never tomorrow always a week later. I'm about to cancel all direct debts with them if nothing is sorted by this week, looking at reviews this is always happening.
(don't use BT if you are in a new build as well it won't be sorted on the promised date as if you need outside work it will probably never happen.)
yungchuong
23 Oct 153#27
careful, This is not the unlimited package, this is for the 40GB allowance one.
All comments (123)
sunkissed
23 Oct 1510#1
Don't touch BT i ordered this similar deal awhile ago was meant to be installed on the 16th and had nothing but problems I'm on the phone all the time to indian call centres who feed me crap even speaking to a manager gets you nowhere but " i'll call you back in a week" its never tomorrow always a week later. I'm about to cancel all direct debts with them if nothing is sorted by this week, looking at reviews this is always happening.
(don't use BT if you are in a new build as well it won't be sorted on the promised date as if you need outside work it will probably never happen.)
Joeltheroll to sunkissed
23 Oct 151#7
Exactly the same thing happened to me last year. The call centre is absolute torture.
masterbruce to sunkissed
23 Oct 151#21
Could be worse, at least you're not with talktalk
KevClark1985 to sunkissed
23 Oct 151#24
Can't comment on the call centre, but I got Sky in my new build a year ago and had issues with needing outside work (took 3 months to connect my phone line...), but this was down to BT Openreach, which is totally separate to BT Broadband. So even if you went with another provider, you would probably of had the same issues (joys of a new build!).
I have now switched to BT on a similar deal to this a month ago, had no issues at all.
OldCity to sunkissed
23 Oct 15#55
Totally agree.
jase.2 to sunkissed
23 Oct 15#86
I moved to a new build last month and my line went in without a problem on the expected day.
But wouldnt matter whether you used BT or not as it would have been the same Openreach engineer regardless of service provider unless its a cable area
thermomonkey to sunkissed
25 Oct 151#110
Agreed, do not use BT for new build houses. I had an absolute nightmare.
hvc123xo
23 Oct 152#2
Yes, terrible company. Had nothing but problems since it was installed in January.
Snakeyes646 to hvc123xo
23 Oct 15#51
I think BT are great, always helpful and understanding if unforeseen things happen, just renewed contract, still prefer sky's service/product but loving amc and bt sports channels.
Rayza
23 Oct 15#3
Great price
brownbear86
23 Oct 15#4
Mine gets fitted on Monday, hope all goes well.
The router turned up when promised :smile:
MojoMan0427 to brownbear86
23 Oct 152#23
Oh yeah they are good delivering the router, however it is completely useless when they fail to connect your actual service.
AstalaVista to brownbear86
23 Oct 15#29
Make sure you have a back up (4G or something) in case BT does not manage to install a working broadband on the installation date (which will most likely be the case).
When BT broadband got installed in my place, I router was sent to me well in advance but they only managed to install a working broadband connection after 20 days (during which they missed 3 engineer visits, lies upon lies that the broadband will come on by the end of the day (for every day that I called the customer service).............no broadband service at all). Once installed, however, the service has been fine (for 9 months now).
All the best.
daalphamale to brownbear86
23 Oct 15#67
dream on dreamer life gets in your way!
joking it will be fine!
Tangos
23 Oct 151#5
Mine transferred very smoothly no issues, loads of SMSs of updates including time of activation I was already on talktalk fiber though, if your new to fiber they have to send someone to the box on the curb which left me without service for a few days when I moved to talktalk fiber from Sky adsl.
Infinity activation charge is a bit of a sneaky fee, as I would expect this should only be charged if a engineer needs to go to the curb side box.
fayraz
23 Oct 15#6
How reliable is the Quidco cashback it's a shame the 76Mb broadband is very expensive or would have went for that.
copthis1
23 Oct 15#8
I have been on BT infinity for donkeys. Of a max speed of 76MB, I get 62-65 and have suffered no disconnections. Every year I ring up, threaten to leave and get a discount. Yesterday I got my monthly charge dropped from £25.65 to £18.75.
Personally I can't fault them.
tandeh to copthis1
23 Oct 15#49
which dept did you ring and what did you say, everytime i've rang them they offer a worse deal
MR1123
23 Oct 15#9
I took similar deal up in may with pure vise card, no sign of card yet and I had to keep chasing them for my pure visa card because they don't get back to you. All you get is a automated message saying they are investigating and then never here from them again. And the same cycle continues. I'm still without the visa card and they hiked my price just after a month even though I signed up a 12 month contract at certain price. But phone line and bb is good.
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Opening post
£17.99 line rental
£39 infinity activation charge
12 Month contract
£10 is package with 40GB cap.
Unlimited is £20, cashback and vouchers still apply
Top comments
(don't use BT if you are in a new build as well it won't be sorted on the promised date as if you need outside work it will probably never happen.)
All comments (123)
(don't use BT if you are in a new build as well it won't be sorted on the promised date as if you need outside work it will probably never happen.)
I have now switched to BT on a similar deal to this a month ago, had no issues at all.
But wouldnt matter whether you used BT or not as it would have been the same Openreach engineer regardless of service provider unless its a cable area
The router turned up when promised :smile:
When BT broadband got installed in my place, I router was sent to me well in advance but they only managed to install a working broadband connection after 20 days (during which they missed 3 engineer visits, lies upon lies that the broadband will come on by the end of the day (for every day that I called the customer service).............no broadband service at all). Once installed, however, the service has been fine (for 9 months now).
All the best.
joking it will be fine!
Infinity activation charge is a bit of a sneaky fee, as I would expect this should only be charged if a engineer needs to go to the curb side box.
Personally I can't fault them.