It's back again uswitch 12 month contract virgin broadband. £5 per month on only a 12 month contract. Need pay line rental at £16.99 but but line saver is also available.
It's currently 50Mb but should increase to 70Mb before end of the contract.
Top comments
GNKelly07 to Jenn101
7 Sep 1591#5
I've had nothing but excellent service from Virgin Media broadband over the last three years
Jenn101
7 Sep 1541#4
Just remember that the service will be down most of the time, you will need to make hundreds of calls to Vermin Media to try and get a tech out, you will have to take at least several days off per month for techs to come out each month, you will have to fight tooth and nail to get any kind of pennies in a refund, you will find the prices go up and up (never ever down - just the quality of service goes down down down) and if you don't believe me, check our Vermin Medias Facebook page...
gener4l_carnage
7 Sep 1520#45
WORDS OF WARNING:
Check the Virgin Community Forums First before doing anything!!!
Many Areas are oversubscribed and suffering from what's known as High Utilisation Issues which means that during peak times users (myself included) are getting 3mb d/l and 12mb u/l instead of 152mb d/l and 12mb u/l thousands of casual users are blissfully unaware but run a speed check and see if you are getting what you are paying for.
Mine has been like this since January and Fix/review dates are getting put back for reasons such as local authority permission delaying upgrades to the network.
Virgin BB Network appears to be in crisis at the moment so please read up on the forums to see if your Area is affected before buying into any services.
You can get a Loss of Service Goodwill Gesture but you will have to phone and complain monthly.
surprised this hasn't made it onto Watchdog yet given the extent of the problems nationwide....
I like Virgin Media but my patience along with tens of thousands of others is currently being stretched to the limit....
You have been warned !!!!
Mecoconuts
7 Sep 1511#13
Me too ...no problems here ...my BB is even faster than it should be ....lol
AND....they sent me an email saying it's going to 300mb soon ! ...:wink:
Just check contract when it arrives. Ours turned up as 18 months and 6months discount.
Check other thread for £50credit code. With this and paying upfront it works out at £14.50 ish.
littel helper to bazza_white
7 Sep 15#7
Yes it is VMVOU50.
some still saying it is working.
icorrupt to bazza_white
7 Sep 152#12
no need to worry about 12-18 or 24 months contract. They put the price up every years ( In the past 4 years) around Feb or March. At this time you can cancel it anytime you like. If you phone them. You can keep same price as your contract. Only if you call them and threaten to leave
littel helper
7 Sep 159#3
I think op meant 50mb.
typical though nothing for exiting customers.
eslick to littel helper
7 Sep 15#23
when the next price rise comes call up and threaten to leave, we were 9 months into a great deal on 30Mb / 50Mb which would have gone up to full price (£36or there abouts) after 12 months on an 18 month deal, called them to cancel and got 100Mb for £19 for a year scrapped the phone as we weren't using it. deals to be had when they come up with the price increases.
we have had them now for 2 years and been off once when workers cut a cable, back up and running same day, said I would never go with virgin after their predecessor called me a tight greedy ..... when I called up for a refund they had promised for 4 months but service we have had has been very good, you know its all going ....up now :smiley:
stevos9 to littel helper
8 Sep 15#91
I pay around £45 a month for line rental medium TV and 100 mb broadband so virtually getting my TV for free!
Woody10 to littel helper
8 Sep 15#164
Original poster is correct with their use of 50Mb, capital 'M' and lower case 'b' as they're talking about bandwidth which is measured in Megabits per second (Mb/s or Mbps). Data storage and download rates would be in Megabytes (MB)
furbars to littel helper
8 Sep 15#224
just thing then up tell them you are going to BT, I did last week they cut my phone bill in half for six months, and sent me one of the new super hubs for free.
Jenn101
7 Sep 1541#4
Just remember that the service will be down most of the time, you will need to make hundreds of calls to Vermin Media to try and get a tech out, you will have to take at least several days off per month for techs to come out each month, you will have to fight tooth and nail to get any kind of pennies in a refund, you will find the prices go up and up (never ever down - just the quality of service goes down down down) and if you don't believe me, check our Vermin Medias Facebook page...
GNKelly07 to Jenn101
7 Sep 1591#5
I've had nothing but excellent service from Virgin Media broadband over the last three years
dereklogan7 to Jenn101
7 Sep 154#32
What a load of garbage.
idroidmaniac to Jenn101
7 Sep 15#52
You must be in a bad area and be one of the unlucky bunch but apart from the throttling during 4-9ish i can count the amount of times i've been offline on one hand within 6 years.
The customer service has been ok. Usually a call centre in newcastle that are friendly. Been refunded a few times on time too.
onthecheap to Jenn101
7 Sep 15#54
Never had a problem, only issue I've had is the superhub not connecting Ethernet cables at 1gbs just 100mbs.
Sgbull to Jenn101
7 Sep 15#64
You must of had the worse luck going with Virgin, I've been with them for about 15 years and had the complete opposite experience, and any issues I had, got sorted promptly. Got fed up in July about the price increases so complained and got £20 a month knocked off my bills.
reesycer to Jenn101
7 Sep 15#71
everything goes up and up, it's never gonna go down. However I agree on the quality.. I left them when contact was up and it was a nightmare trying to cancel.. So rude and pushy.
gunmasterg9 to Jenn101
8 Sep 15#88
ive been at my property for 5 years and have been with virgin media from the start for broadband. in the last 5 years I only had an issue once where the network was down for half a day and that too becuase some idiot engineer accidently pulled the cable to my property out at the junction box. The only poor thing about Virgin Media are their Superhubs - answer put them into modem mode and get a better router. BT and SKY fibre routers are the same. I
With regards to prices going up, who doesnt increase prices, BT, SKY etc. You just phone up speak to cancellations and then you get a discount. I have been doing this with SKY (For TV) and Virgin (broadband & TV)
Infinite Element to Jenn101
8 Sep 15#99
Yes, join Rupert Murdoch's Sky or the ever-reliable BT instead...
kanekindratiuk to Jenn101
8 Sep 15#103
Everytime I have had a problem they checked the line, told me there was a fault and sent an engineer out the next or two....
mastahpeo to Jenn101
8 Sep 15#104
Cool Story Bro
N47H to Jenn101
8 Sep 151#106
Feel free to ignore the below, clearly a disgruntled person with an axe to grind. Been a customer with Virgin Media twice (only left inbetween because we moved to a house where Virgin wasn't available). Easily the best ISP in the country, ridiculously reliable service and the best fibre broadband currently available nationally.
My only problem with Virgin Media at any stage was waiting 8 weeks at my first address to get the thing installed, because they kept sending different teams out to see if they required council permission to dig to get the line from nearest connection point into our house. They were trying to be too efficient as I wasn't willing to wait that long and kept sending multiple teams out who gave conflicting answers causing a delay. Eitherway I followed their relatively simple complaint procedure over this and they gave me a year of XL TV and the 152Mb broadband entirely free as a compensation/apology. Can't complain about that.
alan2simms to Jenn101
8 Sep 15#143
I have to Agree the advertised speeds on VM Broadband sometimes goes down to 5-30 (i am on 100Mbps) Mbps , that happens regularly like clock work around 4- 5 months each,at least where I live, but their tech teach usually is on the ball you do have to make a few calls i agree ,if not escalate to the CEO team they are very good ,within the last 18 months i can say that this happened around 5 times however everything was sorted within 2 weeks max at the worst ,but usually ,within a couple of days , , I totally agree it is very frustrating ,but VM customer service & technical help is no where near as bad as they used to be ,i am speaking as a broadband only customer
flibblesan to Jenn101
8 Sep 15#148
Whenever I've had an issue with Virgin Media the most it has ever taken is 3 calls to get an engineer out. And it takes one phone call to get a credit applied to my bill for any outages.
bankerscum to Jenn101
8 Sep 15#161
Perhaps you should avoid IT and computers. Just saying.
TerraZet to Jenn101
8 Sep 151#165
Diddums, get over yourself
ramiuk1 to Jenn101
8 Sep 15#184
Couldn't disagree more.
I've had excellent service and support from them the small amount of times it gone down over the years. Better than the rest anyway
telboy69 to Jenn101
8 Sep 15#187
I take it you dislike them then!
disarm to Jenn101
8 Sep 151#203
Absolute rubbish.
spanner79 to Jenn101
8 Sep 15#233
In the past 6 years my vm bill has only risen by £3 a month, service has been second to none and a whole lot better than other providers I have been with, techs only been out once for a TiVo box with a hard disk issue, new box in no time and no issues since. Can't complain about the service levels at all.
Tummywobbler to Jenn101
8 Sep 15#239
Over the 12 year+ time with Virgin I have only once received bad service (from the call centre who cut me off in a rather churlish fashion). Other than that I have found the tech guys to be most helpful when installing equipment, arriving in a timely fashion and tidying up after. The occasional dropout (TV or broadband)has been sorted quite quickly. Broadband speeds are generally up to snuff.
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Opening post
It's currently 50Mb but should increase to 70Mb before end of the contract.
Top comments
Check the Virgin Community Forums First before doing anything!!!
Many Areas are oversubscribed and suffering from what's known as High Utilisation Issues which means that during peak times users (myself included) are getting 3mb d/l and 12mb u/l instead of 152mb d/l and 12mb u/l thousands of casual users are blissfully unaware but run a speed check and see if you are getting what you are paying for.
Mine has been like this since January and Fix/review dates are getting put back for reasons such as local authority permission delaying upgrades to the network.
Virgin BB Network appears to be in crisis at the moment so please read up on the forums to see if your Area is affected before buying into any services.
You can get a Loss of Service Goodwill Gesture but you will have to phone and complain monthly.
surprised this hasn't made it onto Watchdog yet given the extent of the problems nationwide....
I like Virgin Media but my patience along with tens of thousands of others is currently being stretched to the limit....
You have been warned !!!!
AND....they sent me an email saying it's going to 300mb soon ! ...:wink:
All comments (339)
Direct link
Speed update info
http://store.virginmedia.com/special-offers/speed-upgrade.html
http://www.ispreview.co.uk/index.php/2015/08/virgin-media-uk-informs-subscribers-of-new-broadband-speed-boost.html
Check other thread for £50credit code. With this and paying upfront it works out at £14.50 ish.
some still saying it is working.
typical though nothing for exiting customers.
we have had them now for 2 years and been off once when workers cut a cable, back up and running same day, said I would never go with virgin after their predecessor called me a tight greedy ..... when I called up for a refund they had promised for 4 months but service we have had has been very good, you know its all going ....up now :smiley:
The customer service has been ok. Usually a call centre in newcastle that are friendly. Been refunded a few times on time too.
With regards to prices going up, who doesnt increase prices, BT, SKY etc. You just phone up speak to cancellations and then you get a discount. I have been doing this with SKY (For TV) and Virgin (broadband & TV)
My only problem with Virgin Media at any stage was waiting 8 weeks at my first address to get the thing installed, because they kept sending different teams out to see if they required council permission to dig to get the line from nearest connection point into our house. They were trying to be too efficient as I wasn't willing to wait that long and kept sending multiple teams out who gave conflicting answers causing a delay. Eitherway I followed their relatively simple complaint procedure over this and they gave me a year of XL TV and the 152Mb broadband entirely free as a compensation/apology. Can't complain about that.
I've had excellent service and support from them the small amount of times it gone down over the years. Better than the rest anyway