Yes it is VMVOU50.
some still saying it is working.

​no need to worry about 12-18 or 24 months contract. They put the price up every years ( In the past 4 years) around Feb or March. At this time you can cancel it anytime you like. If you phone them. You can keep same price as your contract. Only if you call them and threaten to leave

when the next price rise comes call up and threaten to leave, we were 9 months into a great deal on 30Mb / 50Mb which would have gone up to full price (£36or there abouts) after 12 months on an 18 month deal, called them to cancel and got 100Mb for £19 for a year scrapped the phone as we weren't using it. deals to be had when they come up with the price increases.

we have had them now for 2 years and been off once when workers cut a cable, back up and running same day, said I would never go with virgin after their predecessor called me a tight greedy ..... when I called up for a refund they had promised for 4 months but service we have had has been very good, you know its all going ....up now :smiley:

​I pay around £45 a month for line rental medium TV and 100 mb broadband so virtually getting my TV for free!

Original poster is correct with their use of 50Mb, capital 'M' and lower case 'b' as they're talking about bandwidth which is measured in Megabits per second (Mb/s or Mbps). Data storage and download rates would be in Megabytes (MB)

​ just thing then up tell them you are going to BT, I did last week they cut my phone bill in half for six months, and sent me one of the new super hubs for free.

I've had nothing but excellent service from Virgin Media broadband over the last three years

What a load of garbage.

You must be in a bad area and be one of the unlucky bunch but apart from the throttling during 4-9ish i can count the amount of times i've been offline on one hand within 6 years.

The customer service has been ok. Usually a call centre in newcastle that are friendly. Been refunded a few times on time too.

Never had a problem, only issue I've had is the superhub not connecting Ethernet cables at 1gbs just 100mbs.

You must of had the worse luck going with Virgin, I've been with them for about 15 years and had the complete opposite experience, and any issues I had, got sorted promptly. Got fed up in July about the price increases so complained and got £20 a month knocked off my bills.

​everything goes up and up, it's never gonna go down. However I agree on the quality.. I left them when contact was up and it was a nightmare trying to cancel.. So rude and pushy.

ive been at my property for 5 years and have been with virgin media from the start for broadband. in the last 5 years I only had an issue once where the network was down for half a day and that too becuase some idiot engineer accidently pulled the cable to my property out at the junction box. The only poor thing about Virgin Media are their Superhubs - answer put them into modem mode and get a better router. BT and SKY fibre routers are the same. I
With regards to prices going up, who doesnt increase prices, BT, SKY etc. You just phone up speak to cancellations and then you get a discount. I have been doing this with SKY (For TV) and Virgin (broadband & TV)

Yes, join Rupert Murdoch's Sky or the ever-reliable BT instead...

Everytime I have had a problem they checked the line, told me there was a fault and sent an engineer out the next or two....

Cool Story Bro

Feel free to ignore the below, clearly a disgruntled person with an axe to grind. Been a customer with Virgin Media twice (only left inbetween because we moved to a house where Virgin wasn't available). Easily the best ISP in the country, ridiculously reliable service and the best fibre broadband currently available nationally.

My only problem with Virgin Media at any stage was waiting 8 weeks at my first address to get the thing installed, because they kept sending different teams out to see if they required council permission to dig to get the line from nearest connection point into our house. They were trying to be too efficient as I wasn't willing to wait that long and kept sending multiple teams out who gave conflicting answers causing a delay. Eitherway I followed their relatively simple complaint procedure over this and they gave me a year of XL TV and the 152Mb broadband entirely free as a compensation/apology. Can't complain about that.

I have to Agree the advertised speeds on VM Broadband sometimes goes down to 5-30 (i am on 100Mbps) Mbps , that happens regularly like clock work around 4- 5 months each,at least where I live, but their tech teach usually is on the ball you do have to make a few calls i agree ,if not escalate to the CEO team they are very good ,within the last 18 months i can say that this happened around 5 times however everything was sorted within 2 weeks max at the worst ,but usually ,within a couple of days , , I totally agree it is very frustrating ,but VM customer service & technical help is no where near as bad as they used to be ,i am speaking as a broadband only customer

Whenever I've had an issue with Virgin Media the most it has ever taken is 3 calls to get an engineer out. And it takes one phone call to get a credit applied to my bill for any outages.

Perhaps you should avoid IT and computers. Just saying.

Diddums, get over yourself

Couldn't disagree more.
I've had excellent service and support from them the small amount of times it gone down over the years. Better than the rest anyway

I take it you dislike them then!

Absolute rubbish.

In the past 6 years my vm bill has only risen by £3 a month, service has been second to none and a whole lot better than other providers I have been with, techs only been out once for a TiVo box with a hard disk issue, new box in no time and no issues since. Can't complain about the service levels at all.

Over the 12 year+ time with Virgin I have only once received bad service (from the call centre who cut me off in a rather churlish fashion). Other than that I have found the tech guys to be most helpful when installing equipment, arriving in a timely fashion and tidying up after. The occasional dropout (TV or broadband)has been sorted quite quickly. Broadband speeds are generally up to snuff.

I signed up on this offer through uSwitch, and the install and setup was swift, thankfully as I had a VM connection socket in the flat already.

That said, I would keep an eye on your bills for the first month or two. I signed up with the £21.99 price of bb and phone, but found they billed me for £24.49. That and they didn't apply the voucher. A quick call to their call centre, and their finance team sorted it all out. Can't say fairer than that.

Connection wise, I haven't seen my connection dip below 50Mb, looking forward to the double up. Only thing they could do with improving is the upspeed link. Only getting about 3-4Mb..

Same happened with me. I think Sky was blocking the site and even after 7th attempt it was too slow. I eventually completed the order late in the evening but couldn't find a space to put promo code. Where did you apply the code?

​maybe its enough for some people but with more and more services around like Netflix for one, and everything being connected I do need this welcome increase in speed

Pay ?? ....i've been with Virgin for years and they just keep upgrading my BB for FREE !

Your inability to think of any benefits of having more bandwidth isn't proof there aren't any.

added to 1st post

BT is only 20 upload too.

Your upload is decent as your ment to get a 10:1 ratio download to up

Out of interest, where have you read that you can get greater than 19/20Mbps download with BT? Based on all their documentation and my BT Infinity 2 setup, 76Mbps and 19Mbps is the fastest possible using this service. Unless you have a leased line costing you thousands a year.

It's not confirmed but predicted HERE

Virgin’s Predicted Speed Boosts (Autumn 2015)

Current Package: 50Mbps [3Mbps Upload]
New Speed: 100Mbps [6Mbps Upload]

Current Package: 100Mbps [6Mbps Upload]
New Speed: 200Mbps [12Mbps Upload]

Current Package: 152Mbps [12Mbps Upload]
New Speed: 300Mbps [20Mbps Upload]

The maximum it'll ever be on the the docsis 3 set-up is 20mb until the docsis 3.1 upgrade in a few years.

​have you told virgin your super hub is playing up? they often replace free of charge . super hub 3 is coming in the new year.

Vodafone Connect, if you have a mobile with them. £26 per month up to 76meg £10 & £16 line rental. Line rental saver available saving 10%. If you are a Red customer free landline calls & 300 mobile minutes. Just which from BT, was paying £60 a month with BT Sports for the same speed.

​And that lovely Rebecca Brooke's is back in gainful employment with the scum again!

it ised to be. but 6 isnt enough now. especially for cloud storage

Got this in an email last week, I wonder how this will affect speeds:

Free WiFi access is coming to your area
Hi,
We’re setting part of our powerful network free. So you can get online in places you never imagined – out and about and even underground. That includes all sorts of places near your home, on the tube, at the airport and around city centres.
Get ready for free WiFi access
In September, we’re enabling lots of Virgin Media Super Hubs (including the one in your home) to create new WiFi areas across the UK. As a Virgin Media customer, you’ll be able to access them all for free. With our clever service, you can automatically connect to smooth, speedy WiFi, wherever it’s available. That means you can crack on with tweeting, WhatsApping, Facebooking and more on the go, without eating up your mobile data allowance.
How does it work?
We’ll switch on a separate internet connection to your Super Hub, which will become part of the WiFi network. But don’t worry, the broadband you love and pay for will stay exclusively yours – and remain just as secure.
Do I need to do anything?
You don’t have to lift a finger because there’s no installation or faff. Just sit back and enjoy your broadband as you do now. We’ll let you know when it’s up and running so you can download your Virgin Media WiFi app and get connected.
If you’d rather not take part, no problem – just let us know. Simply register or sign in to your account at virginmedia.com/myvirginmedia and select My Profile. Bear in mind though, if you do opt out, you won’t be able to use Virgin Media WiFi when you’re out and about.
To find out more, visit our dedicated website at virginmedia.com/virginmediawifi

All the best.
Mark Davidson
Executive Director, Customer Care

Couldn't agree more, for the past 18 months my download speeds varied hugely from 0.2 to 22mb on the 50mb package, last summer I had no internet for 2/3 days every week for about six months, they kept saying engineering works in the area and or high utilisation problems. when pushed they give a 50% refund on the broadband only part of the package even when you don't use their tv or phone, on the days it wasn't working if you can remember the dates.

Virgin keep upping the headline speed attracting more and more customers, without having the capacity to serve them or the existing customers.

​The issue is the downstream and upstream bonded channeling. virgin have a huge upgrade program due to there parent company giving them some big money to put Arris E6000's in to increase the capacity.

​You must be my clone. Thank god there is someone else having exactly the sane problem as me - no offence, but I'm getting blooming sick of the excuses from them.

All over the country they are putting in new boxes to help cope.
What can they do about the amount of people who want to be with them?

They ain't gonna turn them away and anyway round my area sky is a paltry 4mb and that up and down and I'm in a town.
Virgin BB is by far superior and it's funny the amount of people who blame the service yet there pc is from 90s and is limiting the download speed in real world use.

absoulutely agree 100%, im getting that exact problem. during peak times internet access and speed slows right down i get what you said as download and upload.. i rang them and they tell you do all this test and that test,,reboot modem etc..then they said there was work going on around my are..offered me £3.50 off as goodwill gesture for next month bill..even now surfing the net is very slow, as for downloading ypu might as well use dial up..very very slow...watchdog should really highlight this..as its nothing like what they promise..its way over subscribed...

I get 5Mb at peak times - I'm subject to a "utilisation fault" for which the resolution date has slipped 18 months so far. It doesn't seem to stop the sales calls offering me a higher speed despite the fact that they can't deliver 50Mb let alone anything higher. The only consolation is the discount you have to argue for...

Starts in October supposedly. We can't say when you will get upgraded but they roll out in areas. It could be next year.

Strange enough got a call from them just now telling me my bb only 100 mbps is going to increase in price by £1.25 next month so they are offering me the big bang bundle with free life time line rental but with a new 12 month contract for £37.50 ,seems pretty decent except fr the fact that retentions offered me 100 mbps BB only for £23.99 on a new 12 month contract ,when i complained about peak hours over utilization issues ,unfortunately i cant go for either as i may have to move to a different city before that ....so may be you could call them up

​bingo! I pay line rental upfront and currently pay £6 a month for 50meg BB, M tv and phone package.

Except they're not using up your bandwidth. With ADSL broadband your speed is normally limited by the speed of the connection into your house, but with cable it is not. Yes there might be a bottleneck upstream somewhere but refusing to share your wifi will make no difference to how that affects you. And as for routers resetting, well again they're completely different beasts so not comparable.

Nothing wrong with the second one :smile:

Ive found the superhub 2 AC version to be brilliant. yeah, the superhub 1 wasn't so super but since the SH2 ac version its been brilliant.

£60 a month without phone after reduction :smile:
Rolling contract is £64 a month without any reductions.
Fast but expensive and not available in my area.

​you know what you sign up for, virgin best BB out there by miles use someone else if don't want to pay!

I can also vouch for Virgin Media...

Recently come out of a 12 month contract and told them i was leaving. They given me another 12 month contract, XXL Broadband (152mb), XL TV (including movies & sports), L phone line (Doesn't get used as we all get unlimited minutes on our mobiles) for £40.99 a month including line rental.

When the female engineer came to set it up we had a free upgrade to a Samsung 1TB TiVo (Coming from a noisy Cisco 500GB) as apparently they no longer use smart cards, AND we are lucky enough to be one of the trialists for the 300MB service! All the older devices connect happily using N and will sit at approx 200mb, while all the newer devices (iPhones and MacBook Pro) tops out at 311mb with 21mb upload :smiley:

AND we got £30 off our first bill :smiley:

HEAT ADDED JUST BECAUSE ITS VIRGIN MEDIA...

Most people moan about speed but don't realise that their device can't get that speed, example only more recent iPads can get over 50Mb older ones can't.

Absolutely - I wish people would realise that their sample of one is not statistically significant. They inherited a hotch-potch of different networks which don't all behave the same.

My experience is similar to yours - it's not as reliable as my ADSL was but I can cope with the odd outage. The worst one was about 7 hours I think.

lets hope so :smiley: problem may be that without an Ethernet you might not have a device that can cope with it, but at least you can have multiple devices streaming at the same time.

SH2 can cope with 200mb yes.

yes you will. it will be done auto from 50 to 100

That's true, but you have to renegotiate every time they propose a price increase. They usually play ball. The "loyal" customers who don't complain pay the most...

I'd say it's more than enough for 99.99999% of users too. Ask what do you need a higher upload speed for, and consider if it is typical.

In that case you've been one of the lucky ones - doesn't mean there aren't thousands (like me) who have had endless problems with utilisation (i.e. they sign up far more people than the local network can handle and everyone's speed slows to a crawl at peak periods) that can go on for months or years.

BTW Virgin Media haven't been around for 15 years.

All BT contacts are null and void due too them putting BT Sport prices up & automatically switching people to their new service. Just cancelled mine early and have gone to Vodafone Connect.

Just order it and ask for install in dec they can only turn you down they took 8 weeks for our install.

You can normally persuade them to lay the cable if a junction box is nearby and they think there's enough houses they could turn into potential customers. Normally ring to purchase and they'll put you through to a "spotter" team who will send someone out and he will make the final decision and also canvas your neighbours with flyers.

this is a 12 month contract, beauty of this deal, make sure you take a screen shot of if though as sometimes they have been known to put you on an 18 month one.

Whilst my service was good on mine I ended up paying more than I wanted, I only originally signed up because I was told it cost more without tv and they would give me free anytime calls, I found out after it was cheaper without tv and they never gave me anytime calls meaning first bill I spend £40 on like 4 hours landline calls and when I complained I was told "well you never had anytime calls and no proof you signed up to it" and that was end of it.

They then said as a goodwill gesture though they would add the anytime and charge me £3 a month but first 6 months free.

They added the package and charged me full price and cant find any record of the promised discount.

I have only used their tv for a few hours once when Sky dish was faulty never used it since then.

Thought you had to have the phone line if you had BB?

you actually have to tell them you want to disconnect before they offer you anything. once thats happened the customer retention team will contact you with "exclusive" offers. be careful though, i was lied to last time.

It depends on your phone and BB package. The usual cost for 152mbit BB and any time calls including mobiles is £60 a month. So if you removed the TV, kept XXL BB and XXL Phone, £45 a month is £15 less than what you should be paying.

What BB and phone are you on ?

Regards
Flea

Again that's one person using their own experience to sum up everyone's experience.

I'm on 152Mb, and get 164Mb (so above the stated speed) and haven't seen a single drop in speed regardless of time of day/week. I had one 2 hour outage where there was an error on the line due to maintenance work, not a big deal.

to be honest, i'm on the 50 meg, when its properly working which is like pretty much most of the time, I get a solid 52-55, never upto 50.

Comment

Couldn't have put it any better.

Then you aren't playing them at their own game, you cancel get an offer better than you were on before everyone is happy, except the customers who just pay it and don't work the system.

Virgin don't throttle.
They USED to.. but then I think OFCOM had a go at them. They don't any more.

complete opposite expierence from you my friend. Must spend a good 15 hours plus per week gaming for many years being with fm and usually it's my adsl friends who complain.

Vim have terrible customer service and a horrid price structure, you pay for you get and the broadband has been of good value, reliable and fast. To me...would hate to think about switching.

Reasonable, and if you have a 5ghz network its outputs both, and all the ports are gigabit

Is locked down of course compared to ones you can buy.

They don't throttle but they can traffic manage throughout the day.

There's no fibre; there's a coaxial cable which carries the broadband/TV and a separate pair of wires which carry the telephone signal. They are joined together in a figure of eight. At least that's how new installations are done.

What's wrong with it?

It could be worse. You could have had 2 months worth of issues with BT broadband like I had :smiley: