They are pretty good at ripping customers off.

Your comment is also number 404

not as bad as ee broadband

Sky are rubbish for everything

Back in July when mine was soon ending I called Sky and got a retention deal for £10 a month for a year, covering both broadband and line rental.

I've gone onto BT Fibre, got TCB and a preloaded MasterCard making over £250 cashback against it. Not as good as £6 for the whole year but very good deal nonetheless.

What deal has everyone else gone onto since this ended?
Looking to move now.

Just linking to the £10 all incl retention deal currently available in case anyone else has missed it

click here

Been waiting for a good deal - Sky broadband/phone bill will be going up to £25/month within the next week.

Plusnet have £120 cashback (via TCB) at the moment. £192 yearly line rental with free unlimited broadband on a 12 month contract. So £6/month is pretty much the best out there at the moment.

Hope to see a good Sky deal next year.

I doubt Sky will offer that good a deal. As mentioned above Talktalk look the cheapest (bear in mind they don't have the greatest reputation) going through a cashback service or via the link in today's moneysavingexpert email with a £120 shopping voucher thrown into the deal.

I'm looking for a good deal as of today. You can set activation a month ahead or so, therefore you wont lose much of the nearly-free Sky contract we're on.

Yeah that's what it looks like.

I just almost gave TalkTalk £270 for 18 months line rental with free broadband + £150 topcashback. However since I have been a customer of TalkTalk's before I wasn't sure if the cashback would track.

Anyone know if "new customers" means "not had talktalk in over 12 months" as I was assuming? Don't want to take chances.

So how are people going about this then?

- cancelling with Sky 30 days before and hoping for a good deal by their retentions team?

- holding out for a good offer with another provider who will cancel your Sky line rental/broadband when transferring your number across?

- a bit of both?

Starting to look now and talk talk seems like the cheapest deal atm.

With this deal nearly up, who is everyone changing to?

None of that is certain is it? Time to dig through the T&Cs I reckon.

I would say it would be 3/6/16 as that lets you give sky the 30 days notice that you are leaving,or changing to new deal,tell them talk talk are giving you better deal,and see what they say,worth a punt.

My year ends on the 3rd July. The last payment before it goes up to regular prices is 3rd June.

Anyone know when's the latest you can cancel the contract? For me is it before the 3/7, or before the 3/6, or sooner? Looking to make a smooth transition to a new package without extra charges.

A family member went for this deal when it was on and I told them to go via a cashback website. Of course, it didn't track but I told them to submit a claim. Lo and behold, £70 was paid.

£5 for a year of line rental and unlimited broadband is a great deal, getting paid £5.50/month is even better.

lol virgin media and sky price hike each year also sky have increased prices due to adding features you can drop to the next level

A lot more? £4 a month? From this month?

joined up to sky because of this offer. was fine at first but sky have now changed the packaage and have been charging me alot more. misleading and wouldnt expect it from a major company. will be leaving asap. AVOID SKY

Just checked my topcashback and I've got £222.80 as I did the phone deal then again for the £25 a month TV deal, can't believe it

WOW, This deal just keeps on giving!! Just had my cashback for £135 paid (£140 less £5 quidco fee). Thanks for posting this update, it prompted me to check my quidco as it was tracked for such a long time I had given up on it half expecting it to be declined. Needless to say, I withdrew the money instantly!!

Makes my sky subscription for the Year £165 = £13.75 per month as I was able to combine it with the £25 p/m TV deal that was also on at the time.
(Family Bundle With Sports & Movies + HD Pack, Broadband & line rental) The Joys of HUKD. Mega Thanks to the O.P

Just Got paid 75 via quidco that tracked when I got this :smiley: had no problems with the service yet :smiley:

Yes you can update manually I did it the other day. Here is the link scroll down and choose payg.
http://www.sky.com/shop/broadband-talk/talk-compare/?DCMP=allcustomers#section-2

i have got the letter for the £4 a month for the sky talk evenings and weekend extra. Can I just change the package to sky pay as you go online in my account manually? Is this will make me lose existing free broadband and half price line rental discount? Anybody has the answer? Thanks.

I just talked to Sky about any potential penalties for moving to the basic Sky Talk package (PAYG) instead of being automatically switched to the Evenings & Weekends package (£4) in Dec. They checked and said that it was OK to switch to basic Sky Talk (PAYG) a few days before the end of Dec and I wouldn’t lose any existing discounts.

I've had a letter from Sky saying they are increasing my line rental from £1 to £17.

Yes you can cancel with because of the landline increase. You'll have 30days to do so.

Since the deal includes the line installation free of charge (or did), I would have a second line installed at my own house or your parents if I were you. Might as well for £6 rather than £21 to cancel.

I need some help please. I installed this deal at my house I was meant to move into, unfortunately this is no longer happening.
I need to cancel this, I stupidly called Sky and they said it would cost £21.

Would I be able to cancel due to the price increase?

Or, the lady on the phone said they can move it to my parents for free, they already have Fibre optic BB and landline with VM, can they have both?

Any help would be appreciated :smiley:

You mean 12 month contract I'm guessing. And I'm also guessing you mean how much will be payable when the contract ends and the £100 credit runs out.

£5.35 + the extra 50p x remaining months (November - June = 8?) = £9.35

About an extra £4.

So if i cancel the £4 a month, how much will of paid by the end of the 2 month contract?

JUst wondering on the over all cost now due to the changes....

If someone does speak to Sky could they confirm if switching to "pay as you talk" simply means the extra 50p line rental increase or.. not?

It still looks it does to me mind - projected bills up until January are £8.70/month, covered by the £100 credit.

EDIT: I think the "If you do decide to change to another package you will lose your exclusive introductory offer price" wording means switching will mean you lose the £4/month calls package introductory offer, not the Broadband deal we've signed up for. So switching to "pay as you talk" means call charges go back to 0, assuming you don't use a landline.

Not got the letter yet but sure will come soon so all the more reasons not to be loyal. Loyalty does not pay. I'll be leaving Sky end of contract for better deals. Even the at best 50% / 75% off Sky package doesn't fazes me.

Try speaking to someone over the phone, or online chat.

I looked at changing my Sky Talk package online to the basic one, but it says:
"If you do decide to change to another package you will lose your exclusive introductory offer price".

So does this tie you into accepting the new "deal"?

Grrr, someone really ought to do something about these bait-and-switch deals, and also about the weasel words in the 'explanatory' letter. They always seem to paint a picture of them offering you the easiest option and the best value, which of course results in additional cost by default. :-(

What a joke. I got the same letter. Sky are really sly getting everyone on board then changing the deal....

I don't like them changing a plan mid-contract like that, it's still a good deal, but it's not what people signed up for on a 12 month contract.

You can bet if you'd tried to leave or change the terms in November they'd have tried to sting you for the rest of the contract.

Got a letter this morning about the cheeky move to the Weekend call package costing £4 a month.

As far as I can see you just need to switch back to "pay as you talk" going through the links after logging in to your sky account. It takes you through a payment process but you'll see the amount is 0. Then log out and log back in and you'll see in the billing section that future payments are only 50p extra - due to the line rental increase.

This is assuming you weren't already on a paid call package and were happy with "pay as you talk" for instance if, like me, you don't have a landline phone.

Thanks, went onto upcoming payments on the website and mine goes up from free to £4 for Sky Talk Weekends from 10th January. Will have to decide nearer the time if I want the evening and weekend calls including mobiles for £4 per month or go pay as you talk.

I didn't get an email I was just looking at my future payments on the app and I noticed the £4 charge. I think they will be notifying all customers by email late October.

Is it free till January for everyone,mine says it goes up in November !![/quote
Maybe you signed up before me?
I signed up in June so it will increase in Jan 2016

Is it free till January for everyone,mine says it goes up in November !!

Did everyone get an email today saying the terms were changing or something? I can see the changes on their website but haven't noticed an email yet. Not decided yet, but I think I might pay the £4 per month as it includes evening calls and calls to mobiles in the new deal as well.

Be better to ask Sky to post-date activate change from Sky Talk Weekends to Pay As You Talk closer to Friday, 1st Jan 2016. That's what I'll do for my two Sky landlines.

Thanks for the update. Did a Live Chat and removed the charge.
There is also a Line rental increase from £16.40 to £17.40. So after 1/2 price it is extra 50p/mth

Still free for you until January or did you cancel it outright? There is also an option to switch to pay as you talk with nothing to pay each month.

geez, just looked at my future bills. from jan they increase by +£4. called sky to remove sky talk weekends. all done

Sorry my bad, I thought you signed up with the recent offer in September where it wasn't included.

I'd say give Sky a ring and either get it removed or made free. You have reasonable grounds.

Well it's the first time I've seen it showing on my statement as a charge of £4. Looking at upcoming payments from Jan 2016 it goes from Free to £4 a month. When was there a charge for it? I signed up for the offer in June and it was included in the package as Free.

It's already that price. And when this deal was active it wasn't included as standard. I don't know whether you can remove it, my understanding is you can.

Looks like they're going to start charging £4 a month for Sky Talk Weekends from Jan 2016.
Can they remove this service if you don't use it anyway?

Afraid not:

In order to qualify for Sky Existing customer cashback on Broadband upgrades you must not be an existing Broadband customer with sky. For example re-grading your broadband package from the basic package to Unlimited or fibre does not qualify for cashback.

UPGRADE TO FIBRE UNLIMITED FOR £9.75 YEAR

http://www.hotukdeals.com/deals/unlimited-sky-fibre-broadband-existing-broadband-subscribers-9-75-year-after-tcb-2253656

yeah that's true as well:)

I guess I never knew this before. I still had 2 months left on my contract so believe I would have been charged if I cancelled early as well? Oh well we live and learn:)

I got a new line installed by Sky with this broadband deal. All gone well so far until I gave notice to end my BT broadband and now getting a £30 broadband cease charge! Has anyone else been charged this? Guess I will never be going to BT after this!

http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=26823&s_cid=con_FURL_ceasecharge

As above it was £30 but they are crediting it back to my account so basically free.

That sounds like a good deal. Activation fee?

Yes its the Unlimited one, I was advised the half price line rental and existing credit on my account will not be affected although of course I will use up the credit with my Fibre upgrade monthly costs.

[img]

Combined two adsl speeds, home made fibre :smiley:

Is this the 25GB or Unlimited one? Free line rental for 12m?

Ok well I've just placed an order with Sky for my upgrade to Sky Fibre.

I spoke to them about a week ago and was advised they could do nothing about the one off activation cost of £30 but today they advised although they will have to charge me for it they can credit it back to my account :smile:

So I've now got 12 Months of Fiber for £120 plus the £6 from the original deal so overall about £126 for a years Fibre! Although as I've just started a new contract I expect I might need to pay for a full months line rental at the end of the contract, I guess time will tell on that one...

Did a hard reboot...now with better stats. Would recommend this after firmware updates.

Sky SR102 stats:
Broadband Link Downstream Upstream
Connection Speed 18226 kbps 1295 kbps
Line Attenuation 23.5 dB 15.0 dB
Noise Margin 6.2 dB 5.5 dB

Speedtest.net:
Day 5

Morning guys, thought I do an update on my current line stats so far. Added day 4 & 5. :confused:

It appears my line is starting to turn poo now. Download speed have been dramatically reduced. :disappointed:

Has anyone noticed their Sky router rebooted early hours this morning as I swear mine rebooted. Logs confirmed this & my suspect turns out that Sky has updated the routers firmware, which contains some general bug fixes and improvements as well as support for IPv6.

It appears some folks are having issues with the new firmware affecting older WiFi devices but LAN works fine.

Not sure if this new firmware has affected my line speeds.

Old firmware version 2.1r.3761.R
Old DSL Firmware Version A2pv6F038m.d24j
New Firmware Version 2.88.1086.R
New DSL Firmware Version A2pv6F039m.d24m

UPDATE Sky Broadband Push Router Firmware Update with IPv6 Support
Automatic software updates for Sky routers

Sky SR102 stats:
Broadband Link Downstream Upstream
Connection Speed 17070 kbps 1317 kbps
Line Attenuation 23.5 dB 15.0 dB
Noise Margin 7.9 dB 5.5 dB

Speedtest.net:
Day 4


Day 5

Sky have prompted me by email to activate the filter, because the initial t&c said you have to I have done... Can I now instantly deactivate it? Don't see any need for it... will filter anything I don't like myself... I am a grown up after all.

That's better than mine..,I only get 2.5-3Mb :disappointed:

As soon as this offer started, I cancelled my existing Sky Broadband and ordered new one in wife's name. Existing line was de-activated on 4th July and activated today with no Probs.

that is some good speed from sky :smiley: i only get 3.5-4mb :disappointed:

Your right there. Currently using all supplied Sky SR102 cables & microfilter but might consider changing supplied dog poo Sky RJ11 cable & microfilters for something better. Not all cables & microfilters are created equal.

My other gripe with tight ass Sky is that their SR102 router is it doesn't come with Gigabit Ethernet or AC WiFi. Other big ISP's are offering better routers as standard.

Sky SR102 stats:
Broadband Link Downstream Upstream
Connection Speed 19776 kbps 1421 kbps
Line Attenuation 23.5 dB 14.9 dB
Noise Margin 3.1 dB 6.6 dB

Speedtest.net:
Day 3

U might get faster speeds in few days but not much, mine started from 17mb and now it touches 20mb , which is still better than ee who capped me to 16mb.

So far so good. Sky Broadband Unlimited activated on Tues. Can't grumble free broadband with new phone line for 12mths. Now got existing BT phone line & new Sky phone line on site.:smiley:

Would say slightly slower download + marginally faster for upload than old ISP. Could sacrifice the upload slightly for faster download if Sky would allow it inline with the old ISP performance.

These HMHC blocks are PITA that affects large ISP's. Last ISP worked wonders without VPN/Proxies.:disappointed:

Sky SR102 stats:
Broadband Link Downstream Upstream
Connection Speed 18063 kbps 1377 kbps
Line Attenuation 23.5 dB 15.0 dB
Noise Margin 6.1 dB 7.7 dB

Speedtest.net:
Day 1


Day 2


Our approach to protecting copyright
Websites we’ve blocked under order of the High Court

Yep, happened to a guy on this thread and he couldn't get them to reactivate the deal again without a code and code is now all expired. I reckon you should move it slowly not all in one go.

I've just gone and checked on my sky account and its not showing the option to upgrade to Fibre, mine only went live on Monday so I'm wondering if its because it takes some time before it gives me the option?

Anyone else experiance this?

I guess I will need to call them at some point.

Yes, I can't remember where though... I've read all of it at some point.

Was that in this thread?

Managed to get this put back until September. And you can extend the date so I'm told.

https://www.dropbox.com/s/6fvlrxrc6dadtah/Screenshot_2015-07-13-18-22-03.png?dl=0

I got an email for my first bill but it says:

'As you don't have an outstanding balance on your account, we won't collect a payment for this bill.'

Yes, exactly.

Yeah but still, reducing the term to 12 months for Fibre means that I can upgrade for only £150 for the year and not have to go for the extra 6 months with no deal.

Yeh I'm afraid the quidco is not going to pay out, I failed to read the quidco terms and conditions about that:

Cashback is not paid to Existing Broadband customers upgrading to Broadband Unlimited, Fibre or Fibre Unlimited.

I guess it does say broadband and not Braodband Unlimited though :smiley: yeh I don't think thats going to be the case.... but I've expired the thread as its a bit misleading.

I will still be upgrading now the contract is only 12 months though as £10 a month for us with our free line rental is not something I can turn down :smiley:

Excellent, mine went live today. £10 per month is a bargain and I would have that, the Quidco is just icing if it tracks.

Ok guys are you ready for the deal of the year to make this deal the best ever?

From today Sky have now changed the contract of there Fibre to 12 Months rather than the previous 18 months and are offering half price Sky Fibre unlimited for £10 a month for 12 months making with this deal it only £120 for a year of Fibre BUT it gets better... Quidco are paying out £110 for existing customers upgrading to Sky Fibre so you could get a years Fibre for only £10!

Of course this might mean an extra months line rental as your contract as started and there is a risk quidco will not track or pay out but if it does its an amazing deal!

My sky does not go live until Monday but I will be upgrading as soon as my account allows :smiley:

I've posted this as its own deal here:

http://www.hotukdeals.com/deals/sky-fibre-unlimited-upgrade-offer-for-existing-customers-10-a-month-possible-110-2243370

If you have had connection with the Sky router like it sounds and then it has had problems, then you are moved over to Sky and it sound more like a router fault.

Mine finally transferred this morning by the look of it, as I was getting ready for work. My PlusNet just died suddenly, checked the router and no connection, then plugged the Sky one in while getting ready and after a little bit the amber light stopped flashing, went solid amber then after a few seconds turned white for the first time. Unfortunately I was in a rush and couldn't test but got a text an hour later from Sky saying I am now live.

You could always check this as a first point of call though before calling them, just to be sure you have already looked over the first things they are going to check with you.

What did they say when you rang them and got them to change the profile, did they do a line test at the same time, or did you not bother?
You won't fix it without calling them. I am 99% certain this isn't provisioning as suggested above.

I'm at work now. Do you suggest trying my old talk talk router. Or asking sky if router is faulty. ?

If the light goes off I am guessing a router problem, call Sky. My amber light flashes and then goes solid and stays solid amber, I cannot connect at all but then my PlusNet broadband is still active. I was meant to be on Sky on Tuesday, and my phone line switched then but not my broadband. Sky have sent it back to Openreach to check the connection at their end.

The router won't connect not. Just an flashing amber light. Which turns solid amber. Then goes off.
Have triple checked all connection and rebooted router several times without result

Anyone else having similar problems?

Yeah i got that e-mail too but when i log into the sky account can't see no bill also how are people seeing that the £100 credit has been applied?

Absolutely disgusting. The amount of time i've wasted on this is silly.

Apparently because it's a New Build property, and where the nature of the building is, they have to resurrect a new pole...and Sky and Bt are refusing to put a new pole there, because it's going to cost £800

so if i want this deal, apparently ive got to pay for the pole myself now? absolute disgraceful haha

Sky along with BT can take a running jump. i've had problems with them in the past. and whilst i'm at it - don't even try and get sense from the Customer service agent monkeys at Sky. they're not clicked on in the slightest. 3 hours on the phone trying to get an answer - great customer service SKY

Sticking with VIRGIN MEDIA Fibre Optics. BT are a complete joke and so is Sky. Refusing to put a pole in the ground..for a Newbuild...which i have to pay £800 for, ha you bunch of disgraceful animals BT and Sky

Erm, please get your facts right before commenting on others' opinions.

If you add sky tv to this deal they charge full line rental of £16.40 instead of the 8.20. You may get offer of 35% discount instead of 50% but thats still about £10 line rental each month. Its apparently in their terms and conditions that if you add TV, you pay full line rental. Stupid but true.

Therefor, opening a seperate account is cheaper because instead of £22 you end up paying £9.66 for TV. And keep the free broadband.

Hi never said about a charge for new line anywhere even when buying the package i put down no existing line.

Activation day is here ........... how do I know when complete ? My Orders page shows as 'up and running before midnight' and no bill to view currently. Will I get notification during day ?

Everything fine on my end! Thanks op for this amazing deal. My account is the same as previously stated:

£105 credit - £6.95 delivery - £8.20 half price line rental = £89.85 CR

However, had to break my contract with talk talk to get it so am now waiting on the £100 voucher off sky as i have just paid the final talk talk bill so if this goes through as planned (confirmed with SKY agent) then ill be very happy indeed.

Final note, my internet speed is higher than talk talk previously (5mb) compared to SKY (7mb) but does go off and on, am waiting for the 10 day period to be over to ensure that this is caused by the "training" of the line.

Cheers

My speeds gone up..

EE robbers capped me at 16mb max.
Sky giving 19mb down + 1.5 up

DnS is also faster compared to rubbish EE..

I got mine installed and they guaranteed me 3.00 down but am getting around 7.00 down which is a massive drop from the 50 from virgin...or you would think so but the 7.00 is running 2x iPhones an ipad, PS4 online smart TV, XBMC and Sky F5 box and it handles it no probs which is kinda surprising but no complaints from even when streaming 720 HD movies admittedly not all run at same time but still impressive.

It should detect regular disconnections like they have described pretty instantly and re adjust accordingly. Getting the profile reduced will stop the major problems sorted quicker.

You don't need to call Sky. Your line is behaving how it is supposed to. It the 10 day stabilisation period. The line is stabilising. It is training. It is determining the maximum stable speed that your line can handle. Wait the 10 days. The disconnections will stop.

The line will still be settling down, as the poster above says, chances are the line can't handle the higher speeds, you should ring sky tech support, they will likely place you on a lower profile thats more stable to stop the disconnections, if that doesn't work they should send an engineer out.

Oh dear, sounds like you might have some noise / interferance thats causing the line to be unreliable at the higher speeds.

Can you post a picture of your line stats from the router? I think they can be found under Maintenance --> Router --> Show Statistics.

Mine went live on Monday. I was on Talktalk with speeds of around 6.93 down 0.81 up.
Monday evening speeds were great - 13.27 down 1.12 up . fantastic!
Tuesday no problems
Today I get home from work and I am told by family that the internet keeps disconnecting. When I check it
Does. On and off. On and off.:disappointed:

I thought things were getting better too.

Ive reset router and its still the same.
Anyone else having issues.
I'm fed up of seeing that sky heal thing on my web browsers

Installation charge £20 is waived off ..

Did it show an Install charge when you ordered?

The offer has now finished so its a little late.

It was a maybe £20 from what I understand, I didn't have a line what was active and it didn't cost me anything to get it activated again.

Does anyone know the cost of getting a new line installed with this offer, iv read some people say £20 and some £39 so a bit confused?

This has turned out to be a great deal, all up and running decent speed , and it's going to cost me nothing for 11months

People who have received a statement like myself with a balance of £89.85

You do realise that your account is in credit by this much ?

£105 credit - £6.95 delivery - £8.20 half price line rental = £89.85 CR

Good times : )

Already had TV services with them but did a bit a middling with my address and put it in the wife's name

same here - No symbol next to the amount - for me too

On another note - have seen the new 1/2 price TV with free broadband offer - is that any better than we are on ?

My bill shows £110 credited, however when doing the maths, only £100 was applied to the calculation, i.e. after taking away router delivery and the first months' subscription then adding the £5 upfront payment, I have a balance of around £84 instead of £94.

Considered asking for the missing £10 to be honoured but think that might be cheeky, after all the deal was only for £100.

Anyone else have the same anomaly?

No symbol next to amount, I copied and pasted above direct from email.

I have just received a text message saying we do not have to come to install a new line, it will be activated using existing socket, I currently have virgin media already running, I assumed sky and virgin lines are different for home phone? anyone else got same?

also can anyone who got this deal - confirm they were able to see the 100 credit put to their account

Does it have - symbol next to the amount? If so it's fine and the credit has been added to your account.

had an email from SKY - has anyone got a similar one

A summary of your new subscriptions

Just to confirm your first month’s bill will be £89.85 and will be taken on or just after 21/07/2015. As this is your first payment it may differ from your ongoing payments, and includes any pre-payments or charges you may have incurred since your Sky services went active.

Please note: the table below only outlines your new subscriptions. The Total Subscription Charges figure below may differ from your first monthly bill amount shown above as it doesn't take account of any additional delivery charges or upfront fees.

Subscription Name

Bill Period Date

Product Cost

• Sky Broadband Unlimited
(standard price = £7.50)

06/07/2015 to 05/08/2015

£0.00

• Sky Talk Weekends


06/07/2015 to 05/08/2015

£0.00

• Sky Talk Line Rental
(standard price = £16.40)


06/07/2015 to 05/08/2015

£8.20

Total Subscription Cost


£8.20


About your Sky Broadband router delivery charge

Please note that your £6.95 router delivery charge will be added to your next bill or the one after that, depending on when in the month we receive your order. This doesn't include any offers that may be applicable (these will be reflected in your Sky bill).


Not sure what that 89.85 is for. when I log in, mysky doesnt have an update of my bill - so not sure just to wait or ring them up and ask what it's for.....

Just had my first bill via email which is a tad more than I thought it would be

"A summary of your new subscriptions

Just to confirm your first month’s bill will be £84.85 and will be taken on or just after 21/07/2015."

Have had problems with sky billing before years ago when with them (kept billing me for 2 years after I left) so wouldn't be surprisied if they did take £84.85 rather than the minus it should be.

This is interesting:

http://www.thinkbroadband.com/news/7036-sky-asdl2-prices-rise-by-2-50-a-month.html

From what I can tell its not going to affect us as the price increase would only apply after our free 12 months, so hopefully there will be some good deals to change to then!

My switchover went fairly well - although my caller id was never activated and apparently you have to call cust svcs to get it activated (free), there's no way to change it online. Also it took a day for incoming calls to be routed through.

My mother, though, is having a terrible experience. She had no service by the end of her switchover day last Fri and no communication from Sky. I had to call them up and of course they needed to speak to the account holder, so I had to switch both my phone and my mobile into hands-free so they could talk to each other. The upshot is that she has a "tie pair" issue and was originally quoted 48 hours to fix, after the weekend. Now apparently BT have quoted to Sky a new "update day" of Friday, which sounds rather ambiguous. :-(

What's worse is that Sky can't even redirect her line to a mobile as the line never got activated. I had no idea that switchovers could be so troublesome and I feel bad for suggesting the switch. I can see why some customers just stick with their provider as they are afraid of moving ...

Ah ok, yes its a bit of a postcode lottery with ADSL, its all about how far away from the telephone exchange you are I'm afraid. If your next to or very close to it you will get the full speed (assuming you don't have any issues with your line of course!). Otherwise it just goes down the further away you go...

I think thats what Sky claim is the maximum speed of this broadband. How many people get that speed is another matter. You'd think a good preportion would get close to that if they are going to claim that speed. I'm in a rural area though in a fairly small town.

Just had an email from plusnet that their telephone line monthly cost is going up. Somehow that was quite pleasing on the very day I'd gone to a new provider and wasn't paying that monthly fee for a year.

My connection went live today. I love the sky router very stylish and the happy internet face. My connection speed is 7.5MB download and 1MB upload. It's not 17MB but its a bit better than my previous provider for some reason which was about 6.2MB but then I hadn't tested the line recently on the old ISP so perhaps it would have been the same. More than happy with 7.5MB to be honest.

So far so good. I wonder if my plusnet router has any resell value?

I had my line set up today but haven't received my sky Hub yet. Anyone else got this problem plus my old talk talk hub won't work on it.

Has anyone looked at the cost of upgrading to Infinity from this deal? Mine goes live on the 13th of July and although I should get good speeds on ADSL (We will see) I'm tempted to upgrade it to 40Mbps... I know this would mean it would turning it into a 18 Month Contract etc.. so would be something I need to do after a short amount of time.

From what I can make out it would be:

£10 for 6 Months + £20 for 12 Months = £300
6 Months of Line Rental = £99.60

£115.50 Cashback (Top Cash Back for Existing Customers Upgrading to Fibre)

£15.78 a Month over the 18 Months or £22.20 if for any reason the cashback didn't track etc...

Finally activated...

Download speed: 1.57Mbps Upload speed: 0.72Mbps

Its like the dial-up connection days all over again :sunglasses:

Thanks for explaining it perfectly. Now we can move on. I have the £25 TV with my offer too same account. When it runs out, sky will collect via Direct debit.

Mine goes live this week, only worry is they estimated my speed at 4-6Mbps, however I had 16Mbps last time I was with Sky at this address, I can't see any reason I would get less now than I had a year ago with Sky, a drop from 70Mbps to 14-16Mbps I can deal with, a drop all the way to 4-6Mbps, I might struggle with that.

Jack you have to be kidding me right? If it runs out in 4 months then you start paying surely. If you open a new account you'll still pay. End of the year the amount you pay will be the same surely.

Absolutely no idea. Don't think Biscuity Jacko mentioned this.

This is pretty funny. Let's assume Jack the biscuit or whatever has correct reasoning in what he is talking about. His reasoning could go thus:

- If someone wants to add TV for say, £25 a month, they would expect to pay £25 a month
- If someone signs up for Broadband at £5.35 for the year then this is what they expect
- Therefore by creating two separate accounts you pay £25 a month for the TV as expected + the small broadband charges
- Otherwise the £100 credit will be eaten up in the first 4 months, and then you will be paying 25 + 8.20 = 33.20 a month
- Either way you pay exactly the same over 12 months but his method ensures a steady, lower payment of £25 a month

Fair enough I say. Just he hasn't made that very clear. Let's hope he doesn't think you pay less over 12 months using his method. You clearly don't.

Hope this clears things up for everyone. Felt a bit guilty laughing at what looked like very bad maths.

The point that was being made was that you get half price line rental and free broadband, whether or not you add Sky TV. The £100 credit is also there, whether or not you add Sky TV. So whether you add Sky TV to this account or open a new account, your net payments for the next year are the same. The only difference is if you add Sky TV to this account, you will eat through your £100 credit first and then start paying the charges for TV plus half price line rental for the remainder of the 12 months. If you open a separate account for TV, you would pay full TV for the full twelve months and nothing on this account which will be working its way through the credit.

The actual net effect over the year is exactly the same, the only difference is when you pay the money.

I'm genuinely concerned for the next generation of British public. Schools are obviously failing them.

Comment and if you still think im chatting rubbish, call sky and they will confirm it

Comment ummm no...the credit ismt applied for broadband , it is applied to the account, so if you have more than one service which for example totals to 30 pound a month, you 100 credit will be gone in 4 months

This. The credit is there regardless

Adding TV would not affect the broadband or line rental offer, which would remain for the 12 months period.

Comment yep just remember, do not add any extras like tv etc to this account to keep the broadband free till your 12th month,if you want to add tv, sign up seperately , not from this account, so you are assigned a different acc number :smiley:

Thanks

My bill says total due -£89.85 does this mean it's credited then?

EE is giving 10 ms ping on google, where as sky is giving 40ms ,probably because i changed dns for EE, but not able to do it on sky router, is anyone using third party router on it ?

Mine got fitted today. Everything working fine. Now when time comes to negotiate with virgin I can threaten to leave and not be left Internet less.

the £100 bill credit is supposed to be applied at first bill and covers 12 month. £5.35 to actually pay in total.

Yes probably.. my other line EE will be transferred to sky as well, ill be doing bonding on both connection, and then will get 34 mb :smiley:

and yes for those im regards to address 1 and 1a , it dosen't make any difference ..the engineer just installed and didn't even bothered..

Just got line installed and this is what i get

EE Download = 16MB Upload = 1MB
Sky Download = 17MB Upload = 1.4MB

It might increase in the next 10 days so will update later..

PS DownStream Connection Speed19088
UpStream Connection Speed1271

Does sky cap speeds to 17mb max? any one getting more than 17mb so far ?

just got my confirmation letter from sky today about deal,does not mention the £100 bill credit either,bit worried :confused:

anyone able to confirm the £100 bill credit shows on your first bill online once available?

Well my Sky broadband went live @ 7.30 this morning and all looking good so far current speed 11MB

We are now on 13.5MB which is better than my 8MB from EE

It was a new line installation, that's why I had to be in all day. Melting angrily.

Mine was supposed to go live today. Having waited in all day, apparently now there is a 'problem' at the exchange. No-one knows how long it will take to fix or when it will be fixed. No-one can say when the broadband service will be up and running.

Just slightly annoyed with Sky and their "it's in our terms and conditions" attitude. I know these things can't be helped but it's a bit frustrating having to spend the whole day in and still no-one can give any idea of when it's likely to get sorted.

Hope everyone else has better luck :disappointed:

says it will be on the first bill :smiley:

Hopefully there would be no issues when you call Sky later and you don't have to send screenshot of the credits. Good Luck

Yes the service was started on 26th June and I also had a screen shot of all the rewards at the checkout. Will be calling sky tonight to check why it's not been added to my account.

I can't see the £100 credit anywhere in my letter sky sent me or in my Sky account. Anyone else missing their £100 credit?

Only reason I can think of why they haven't given me the £100 credit is because in my house hold we already had Sky TV but it's on my wife name. When ordering the broadband it showed me the £100 reward but not sure if they can choose not to give it after ordering. Any suggestions?

Try 0800 260 0400

Comment no, monthly bill is zero as there hasnt been one produced yet, you will see a bill a day or so after your line has been activated

Is there a free number I can contact sky on? I've had nothing. I made a sky id but i need a custoer number to complete the account. Which I dont have. What a joke.

Seems I have a new number :/ Hopefully it just a proper swtich of the line and a new one hasnt been installed.

It depends if you asked to or if you requested a new number. If you go into your orders in mysky, it should tell you what the phone number will be :smiley:

That worked. 9th of july my line will be live. I used to be on EE will i just keep my old number?

Yes, they text and email you, and RM will card you if you're not in.

do sky let you know when router is coming,what day etc,and what happens if your not in ,do they leave a card to collect from royal mail.

Royal Mail. You have to be in to receive it too...

Can anyone advise who sky uses to deliver the router?

Thanks just been online and clicked on the track my order page to create a sky id,and it gives all your details,but line not activated until 9th july :confused: says mothly bill zero,but no mention on details about the £100.00 bill credit,but if monthly bill is zero then sky must applied it to bill., so if anyone wants to know when there activation date is create a sky id from your email u got after signing up,hope this helps people(_;)

Comment ahhhh talktalk, theyre like a bit of crap that you have stepped on and cant get it off your shoe unless you burn it off

Hi can anyone say what the average wait time for delivery of router for broadband is for this after contacting sky and giving your details,i don't require a new line installed,thanks for any advice:D

Has anyone recieved a text message from Sky "Hello, Good news - your service is now active. Don't forget to make the most of sky by visiting sky.com..."

I don't want it to be active as I'm not moved into the property yet... anyone in a similar circumstance?

[]

Signed up Friday 19th, router dispatch notification on Tuesday, router delivery on Thursday... All in all just less than a week.

Turns out the issue was with Talk Talk my current provider. Apparently they set a cease on the BT line which means its impossible to change over. This is suspicious as I had specifically told them I was switching... and they have no rights over the BT line..

Comment try their broadband tech support if sales cant help, ended up getting my installation date pushed through by the tech team

No, its a genuine new sign up. Rang sales etc..they said they would trnansfer me to the right dept..but then just hung up.

Only if its a switch over or u got a active line ib property , otherwise new line requires engineer visit..

Managed to sign up. But It says on the account that there is a delay, and I have no install date and the Live chat is not working!

Commentnobody turns up to turn your broadband on, you just connect your box to the phone line on activation day and you are ready, the engineer only turns up to fit a new phone line

Why does someone have to be at the premises when this is installed? I thought it was just a tweak to the line box in the street?

he just did it without noticing if its 1 or 1a

Did you change the date before hand? Or did you just tell the engineer on the day?

Has anyone been able to change there address if they had tweaked it slightly i.e from 10a to 10

Many thanks

Comment not the address but they may catch on regards the name on the account but i dont think they will care, if its a new phone installation that may cause problems with bt

Would Sky not catch on or their system and identify multiple active accounts on one address?

Anyone know about this MAC code thing?

When setting up it said I must get a MAC code and sent it to SKY but virgin media said they dont do MAC codes anymore?

Well my router turned up today and goes live next Friday. Thanks again for posting.

Similar to my experience

Ok fair enough. Maybe it's card specific then.

I got it at my sisters address using my c/card and I live in a different country to her within the uk.

I'm not sure what happened, but they definately do the address verification, I do know some cards don't support it so maybe that was it. Its checked against the house number and numbers from the postcode. I know my barclays debit card was declined at a different address, and it was an address verification decline code.

She doesn't need to use a credit card from there. My sister used my credit card. I'm in London and she's in
Loughborough, where she signed up. All went through and she's live.

Don't forget that on the credit card but they ask for the name on the card. Nothing else, no address, no nothing.

Can anyone tell me if my partner takes over my sky at my address with her bank details ,would she count as a new customer,or does it go by address details,thanks in advanceX)

Hi Dalek, I was just giving you an update on the incorrect email situation.

Apologies I did not know you had sent me a message

I'm afraid that the any unused codes will now unusable as they are expired.

it adds up to your sky account..

I made it with 30 minutes to spare :')
Thanks for letting me know about it coming off the bill.
I did the deal for my sister and she was wondering whether they would give her £100 to her bank and it would come out of her direct debit, as she had apparently read that somewhere.

A big thank you to everyone for your help with this post

Yes exactly this is what i said to Cs agent but she refused.. So checked t&c and now iam sure won't be charged .. waiting for switch over, any idea how long the process takes?

"If you cancel your broadband service without moving to another broadband provider..". This is not the case here. We are moving to another broadband provider - Sky.

it clearly states

If you cancel your broadband service without moving to another broadband provider a £29.69charge will be applied to your account.

i even mentioned that but was not sure, ill wait for the letter from them first and then will ring them.

This makes me nervous. I wonder if the £32-ish figure I've had confirmed via email will be added to. Time to dig out the T&Cs in the original contract. Will do that later today or over the weekend.

I called EE cs and they told me £60 ish for remaining 5 months plus £29.62ish for switching over to other broadband if its not BT..

At the date the figure, about £32, was quoted there were 3 and a bit months left. Multiplied by £9.95, full rate for EE broadband (paid 12mo nths line rental up front at start of contract) = £32. But I'll be switching two weeks later with just under 3 months left on the contract so I wonder if the final figure will be a few quid less.

Yup, will be looking into that once the first bill appears. Don't want to jinx this almost too good to be true offer by demanding more too early.

EE have sent a letter stating I'll incur a £105 exit fee. Previously they'd said it would be around £30. WTF?

Edit: I phoned EE, helpful lady said this letter had been sent in error and that the exit fee would be the original £30-something quoted. Got her to send an email confirming this.

sky might give you £100 credit towards it? http://www.sky.com/shop/offers/broadbandswitchers/v1/

Thanks everyone especially Dalekfan69 for all your help in getting me and my mum this great deal

Just wanna say a big thanks to everyone I finally got it sorted last night for my mum.

I have never seen such a cheap deal for broadband and have already put a reminder to cancel next May.

Got my line installed yesterday and checked my bill this morning and it is a healthy -£89.95

Chose the first available 8th July AM

Thanks to all for replies to queries - signed up and awaiting install dates

Would anyone else have a code they'd be willing to pass on? The ones above are all used.

anyone ordered two lines?? and will be doing line bonding (bridging) ? plz share your methods.

Fingers crossed on install date. :neutral_face:

Toolate.com

Not working for the last hour for me, even with my own code

Also tracked on quidco but not expecting to be honest, but in past did got may cashbacks which was not supposed to be paid..

[img][/img]

mk3 get the code now. pm on it's way.

how exactly is the £100 redeemed?
added on first bill or?
terms and conditions say delivered within two weeks?
pls respond

And
BBCU45P2MGC111
If you use a code please highlight it as used. So people know thanks

BBCU45OQBDB51F

This code still works if anyone needs it...

This is still working
BBCU45OO2LABB0

Hello all,

I've decided to relinquish my code that I had won from hukdlr as a family member have confirmed that they are still stuck on their 24M BT contract (still have over more than 1+ year left) which will still have cost them much more even if SKY decided to contribute up to £100 to leave them. Yeah, shocking. :confused: I will never sign up to that long as there are no guarantees of what kind service levels would be like.

If you haven't ordered the incredible 12 months free Broadband Unlimited, 12 months half-price Line Rental + £100 bill credit offer, remember; the offer ends at 23.59pm June 25th, tonight.

First come, first serve to pm me. Can't be any more fairer than that.

Remember you only have until midnight TONIGHT to use this code.

nanuek you are a star, all went through ok. :smile:

Please help me guys. I've got a code thanks to dance, but is there a link to webpage to enter code

Thanks used that one =D

Where do I enter the code on the Sky site

Have replied

Good luck

I cannot get this deal because of where I live, who wants my code?

Where do I put the code, can't see online where to enter discount code

BBCU45P8NBBDFF
Now gone

BBCU45OO2LABB0

Got a code from MrGamer123 from #1190. Don't need it now, PM me whoever wants it.

EDIT:
Code claimed. Sorry.

Hi everyone, here is a code... first come first serve

If you haven't ordered the incredible 12 months free Broadband Unlimited, 12 months half-price Line Rental and £100 bill credit offer, remember; the offer ends at 23.59pm June 25th.

And here's your code in case you need it:

BBCU45OQBDB51F

So don't delay, get 12 months free broadband and line rental today.

Is this deal working without codes?

BBCU45P2MGC111

Pitbikeboy, is your code still available?

I've got a code... Free in 20 mins. Just got to wait for the OH to get home.

Just signed up but it didn't ask me for a code, i just folloed the link from the email they sent me. Is this correct?

Code gone

If anyone has an extra code they're not using, please may I have it?

Anyone want a code?

Thanks Andrew have done it now .

Things are going well. I got this one ordered, with an additional £70 credit, and the £6.95 charge removed.

I have also done the £25 all inclusive TV one done, and got the free 32inch TV also.

Not bad work

Any more code's I can get for my mom

Times running out but if anyone has a spare code would really appreciate it, thanks

Just did it and it worked
f1ps45l8c60b75
f1ps45l6n9ceec

Try https://www.promotioncode.sky.com/campaigns/EMC52

They changed it. Should work

just shows 404 error page? :smiley:

I have the £25 TV code but can only send it later, around 11pm. I've left my phone at home today and can't access my email account from work PC.

You can get as many codes as you want from https://promotioncode.sky.com/campaigns/EC25

Finally figure it out - the check on my address kept failing - you know where it pops down and you choose your address... Anyways, once I entered it manually it worked fine... Now to find a code for the full sky TV package for £25 :wink: Any kind souls want to PM me one?

I've spent three hours trying to get this deal now, the method of ordering via the website is failing for some reason, the customer reps on the phone (3 different numbers) keep saying they can't do it, and the online chat customer service rep is bouncing me between both, being as unhelpful as anything.

Long story short, my GF is a current customer, she cancelled her Fibre BB, then 10 minutes after I called up to start this ball rolling. and here i am. Did anyone else have trouble?

Both codes gone now
Nebo claimed the first and maz9300 claimed the last one

I still have 1 code left
Nebo claimed the first code - who will claim the last one

me too please

Anyone still wanting a code for this sky deal

Anyone got any spare codes please?

Just added Ultrafast to my previous comment as noticed reading between the lines there are 2 fibre products offered but the fibre broadband estimate line speed is between 20 Mbps and 32 Mbps on my BT landline so the Superfast one would be better suited to me. I guess that SSE are reselling BTOR Fibre as their own just like Plusnet unless anyone knows better.


I got that code as well but I don't watch much Live TV myself but catchup mostly so broadband only for me. Thanks for the offer anyway.

Can I tempt you by offering you (for free) Sky's "The Complete Bundle" for £25/month code :smile:? It usually costs £75/month. It's for new customers only but I am not sure whether that means new to TV or a totally new Sky customer.

I would pay the extra £2.50 and get the 76mb deal if you are looking at that.
2 different products though, the SSE deal is good for Fibre, but works out a lot more than free, also bear in mind, if you want tv, at some point, if you sign with sky they are likely to ring and offer you any package for 50-75% off too. You can add fibe to the sky deal, works out cheaper than the SSE one.

I won, I won. Don't usually win stuff but awesome hukdlr. Thanks, hukdlr.

Just when I signed up for the SKY deal then this SSE Ultrafast Fibre deal comes up. Great! Now I'm in 2 minds now. :neutral_face:

I have a spare code for the broadband offer and a code for complete package for £25, pm me whoever wants it.

EDIT:
Code now claimed.

I am on a monthly rolling contract with sky broadband , now i have used this deal under my wife's name. I choose the option, we don't have a active line in my flat. The installation date is on 10th July( Friday). When i called sky to cancel my existing contract, they said the notice period is only 14 days. Is it a good to cancel the existing contract now? so that line will go off on 9th July or wait until the new line is connected? or cancel on 29th June ( Monday), line will go off from 13th July.

if anyone has a code they dont need i would be very grateful :smiley:

Thanks very much! :-)

Anyone who added an "a" to your address number had their confirmation letter yet....or even had it installed?
Just worried the install engineer won't find a 16a and drive on by lol

I have a spare code.
Please send me a PM with your first name and location if you are truly interested to get this deal for yourself / family.

i messaged you =)

Need a code please

If anyone has a code they're not using I'd be much obliged

Time is running out still need a code thanks

Name and location. His username starts with IS.

Just to help everyone out, do you know the person you spoke to and extension numbers or anything? Thanks

Just to pick a winner by random draw

Firstly I'm not a sir.
I joined virgin media nearly a year ago in a special deal and paid 12 months line rental in advance, £4 broadband for 6 months and then £17.50 per month and £100 account credit. The contract was to end convineintly early July 2015 ( which was great timing with the sky offer).

And now they've beaten sky's offer, so I'm set for another 12 months with great service from virgin media for nothing to pay this time round.

I have a spare code - PM me.

Thats amazing, you are very lucky sir..

What monthly cost where you on with virgin before you decided to leave?

"veedubjai" is the winner of my code :stuck_out_tongue:

PM sent.

Sorry guys who didn't win.

Can anyone answer this query,when I was filling the form on sky website online for deal,a question came up about do you want to keep existing line ,or get new line installed,there is already a bt line in flat,so don't need another line,but when you click on keep existing line,it asks for last two digits of phone number WTF ,I have just moved in to flat and phone line was being used by previous person,how do I know what the last two digits of a strangers phone number are,and if you click the other option sky think you want a new line installed,can anyone clarify this who has applied for this deal online ,with the same situation as me,thanks in advance:D

A spare code would be much appreciated..

Thank you

I was just about to ask naz12345678910 the same but merchantman beat me to it. VM offerred me 50mb bb + line rental for £19.49 a month for 12 months - hardly compares to Sky deal. Interested to see what naz12345678910's deal is.

I left virgin media for sky and got a call back today beating sky's deal, saying they'll pay off the line rental and, charge me £7.50 for my 50mb fibre and give me £100 credit so works out cheaper then sky. Obviously I accepted so now have call sky to cancel the switch brilliant.

I'm at the point of checking out with this order but seen the offer for broadband and tv for £16.40 a month at curry/PC world. I rang SKY who said they cannot price match this as it was an online offer they were offering two weeks ago, now you can only activate it instore..

My contract expires on 12th, July how do I switch without being charged a cancellation fee? Help!!

Thanks, that's the reply I was looking for. Probably already been posted but can't be @rsed to look though this massive thread.

You can call Sky and they will confirm the £100 credit is there. Should be able to do that as soon as your order was placed.

What?! This can't be true. Cash in the mail? Please elaborate.

Anyone who has spoken to Sky chat about the non-appearance of the £100-credit on any correspondance (same here, looks like same for everyone) please also post. And anyone who has received a first bill; granted probably too early for that.

Does anyone know when the date of contract ending with your current provider would be? My contract end date is 8 July and seeing as the Sky turnaround/cooling off period is 14 days if I leave ordering Sky until tomorrow I will also be out of contract with TalkTalk as 14 days from tomorrow would be 9 July

Seems reasonable.

my pals selling a code for £20 if anyones desperate for one. I just phoned up for mine today and they added it on to my current account for anyone who got one and already has a sky deal

Got my contract through the post. It states what package I'm on. No mention of the £100 credit. Might just go on chat tomorrow to confirm. I'm sure everything is fine but just wanted to make sure.

What does everyone else's contract say? Any mention of the £100 credit?

Hi, I am genuinely interested but too new to HUKD to be able to PM you! Hope this qualifies! Thanks

Hi Folks,

I got the code as I was planning to join Sky but now I have changed my mind and I have decided to stay with TalkTalk. I am willing to give away my code (for free) but let's play a little game to make it a bit of a fun :smile:

Please send me a PM if you're genuinely interested to get this deal for yourself or for your family only.

* Cut off time for all PM's is 11:30 am on 25/06/2015
* Only those will be considered who will have the most characters of my first name in their username :stuck_out_tongue:
* In case of a tie I will flip a coin.
* Winner will be announced around 12pm on 25/06/2015 and will be sent a PM with the code.

Best of luck :smile:

Thanks.

I have had a good start, engineer never turned up to install new line...took a day of work for nout :disappointed:

Sorry for the lateness of my reply. Used same address but in wife's name. Went to Sky via Quidco website and searched for the shop/offer code page and it is showing as tracked, so fingers crossed it pays out!

Might as well ask if anyone has a spare code sitting around that won't be used. My Plusnet 18 month contract ends on 14 July so this would be ideal for a changeover. Seems a better bet than risking a TCB or Quidco cashback,
Thanks

They sent you £100 cash?

Happy its worked out that way for you pal hopefully it will be as simple as just canceling my talktalk broadband and old line be ported over in my partners name

On live chat with them they initially told me to go to the shop homepage, click the go to Ireland site link at the bottom of the page, ok that, then click the go to UK site link at the bottom of the page, then try again putting address in manually with no changes. After that failed they said it was recognising me as an existing customer so I asked about misspelling my name, they said try it, I just clicked back to the details page then put my details in again, selected the address from the dropdown and just missed the last character off my surname. It all went through then, they then asked for my customer number to fix my surname on their system.

Are the codes still ok to use

Sorry m8 never was giving it away i deleted it by mistake,But they sent a reminder with the code.

I did try that but it just kept saying iv been recognised as a existing sky customer and with the offer running out shortly the deals to good to miss

Are you still giving away your code

Hi guys need some advice I left sky exactly 12 month's ago today so can't complete my order how ever I have managed to set up and order in my partners name.

Question is basically when it asked me if I wanted to transfer my existing telephone number i ticked no so what happens now as I am currently with talktalk in my name but obviously set up this order in my partners name do I need to call talktalk and cancel there or will sky do it with them taking over the line for my adress ?

Thanks

Lmao

Hi guys, I just got the keys to my first ever house on Monday and would be most grateful if anyone had a spare code could they PM me. Thank-you :-)

great for my new place, will be activated on the 30th, cheers op. around £5 for a years bband between 6-8Mb is good for me. seen as i can always tether my phone for speeds of around 15Mb if needed.
no line activation either, so hopefuly only the delivery charge and nothing else.

10-16

We had sky just over a month ago until we cancelled, we usually got around 14.

Thanks for responding, that is quite a big difference but it must just be because you've only connected..

When you signed up and put your postcode what speed did SKY say it would be inbetween?

people would sell their mothers on ebay if they had the chance ! **** !

OK. So it's migration than new install for you. My new phone line won't be active until 7th July 2015 & SKY assured me that it won't affect the existing BT line that is already installed at the property which I have no authority to access. Just hope that BTOR engineers can read the instructions from SKY & don't migrate.

All ok they sent me a reminder with code on.

Could you check using speedtest.net and see what download speed you receive and get back to me please..

Thank you

Aww! That's a shame. Live chat busy, I get them easily. How do you access them? Just pretend you're buying something and going through checkout. One of them always pops up to chat. Via my phone, it's there constantly.

Live as in everything switched on, BB and phone ( new number , not new line)

BB is pretty slow at the mo tho :disappointed:

OK so called up Sky. The cancellation has already passed the point of no return. They cannot reinstate the offer without another code. the best they can do is keep the £100 credit on my account, but then i need to re-sign up a deal on the phone - the best they could offer was half price broadband and full price line rental! naturally i declined! They said that perhaps the online team via live chat can do something. But of course live chat has always been busy for the last 2 weeks! its ok, will try and jump on the next offer that comes along!

Probably...but its too late for me, they cancelled my order without notice, so im left looking for another spare code!

I currently pay £19.50 for 50mbs only, no longer require that sort of speed so happy to settle for sky's 5mbs and ££ in my pocket

Any codes going spare would be greatly appreciated, wanting to change from Virgin

maximum wait time is 90 days. I wouldnt try to drag it out though. The online system let me select 91 days from order (im renovating a new property)...only for sky to cancel the order the next day...and sky customer services cannot re-instate the offer unless you have a new code. I received no warning or call to move the date - just a cancellation. :-(

Couldn't change it online, wonder if the live chat can sort it out?

Thank You very much <3

Well done for giving it away!!

thanks to sipart for sending me a code!!! worked a treat. thanks again <3<3<3

Incoming :innocent:

Can you send me a code, please :smiley:

Good for you. Live as in new phone number allocated or the new line installed?

Afternoon everyone! I called Virgin to ask about dropping my current broadband connection in favour of this offer from Sky, and I've ended up keeping my broadband with the addition of more TV channels and a lower monthly bill :smile: so, my Sky code is now going spare if any of you lovely lot still require one.

Your comments hardly make any sense, so that doesn't make me lazy.

Is there anyway I can drag the install date out? its only letting me select july

Guys I tried http://www.sky.com/quickbuy/new;jsessionid=81B71D9E142DCFA34BCA77AA98785F27
That I copied whilst signing up. It still works on my iPhone browser. Not sure if will work for anyone else. I copied it many times and it's worked with the offer. So signing sister up with it too.

Comment im talking about a new connection, dont be lazy read the comments

any codes going spare please? please pm if so.

So you expect people to get a new number and just forget their old landline number 'smartypants'? :wink:

guys i think i found a bit of a hack to this code, if u arent going to use it enter it into the box on the code page, then once it takes you to the main page where it tells you about the offer just copy n paste it and put the link on here , cant guarantee but im sure that code is just a key to open that link and once there im sure anyone can sign up

I would imagine they would want as many people as possible to add on extras. I would wait till everything is activated until adding it tho.

Edit: Just had a look and I can't find where to upgrade to talk anytime.( not that I want to, just checking)

Brilliant - thanks for going the extra mile with the cost breakdown :-)

I was just concerned if SKY were going produce some fine print if you deviated from the deal (i.e. adding the talk anytime to stop any excessive costs for a heavy daytime phone user).

Cheers

I went through sky support and they told me exactly the same and it went through. Apparently they are still below their target and have been told to put through many as they can.

Went to me. Finally got one. Thanks Frit!!!!!!!!!!

Hi. If you use your code for this deal can you also add the £5 talk anytime add on without messing anything up for eligibility/credit/half price line rental/free BB? Thanks in advance :-)

Hi, Happy to recieve a spare code if anyone has one going. PM me pls. thanks

Hi

If anyone has a spare code, please PM me

still need a code if anyone has one spare :smiley:

Anyone wanting a code then PM me? Have one available...

There was a small box to enter the code on the page from the affiliated link so assume you could have got to the site with something like topcashback and entered that code at the same place to get this exact offer.

If its yahoo mail check the Trash folder, it could be in there.

BBCU45P71KD379 must be used by midnight today...enjoy

I have had confirmation from PlusNet that there has been a request to transfer my line, final value fees and a date of the move as well, before I even got the email from Sky confirming the move date.

Mine is live today :smiley:

I didn't give my old number and they,ve given me a new one.

Would happily buy a code if there's any about? :neutral_face:

where can you manually enter the code?

Comment they will know your number from an address check smartypants, thats why you select no, when i tried getting broadband at a friends i gave no details regards number and they started a tranfer from talktalk without me realising, luckily we realised in time and cancelled it

No Sky TV, I left Sky last June but they kept billing me and then refunded me in September due to an error. Their system had me as a customer as according to them I left within the last twelve months. Yes all other details were the same just my surname was missing the final letter and it went through.

I got this deal (as existing sky tv customer) and Quidco has tracked at £70 too - result !

How can you transfer your landline number if you don't give it? :neutral_face:

Sky support helped me out, they confirmed that they will refund up to £100 cancellation charges from another provider in addition to this deal. They also told me to enter my surname wrong with a missing letter so it didn't see me as an existing customer as it was failing then while still on live chat, corrected it for me once I had an account number.

I would be happy to pay for a code please

Damn just gone to my email box to get the code and iv'e deleted it by mistake.Ah well.

Hi also still after code if anyone can help thanks

If anyone has any codes available and don't plan to use them - please offer them up for the people who will - Thank you very much

If anyone has a code I would really appreciate if you could please PM it to me.

I did ask a while ago but my comment must have gotten lost in all the other comments.

Thank you

Did existing customers use an A on their house number and it worked? I can use my wife's name on the account

Comment will need to be quick as tomorow is the last day

I'm an existing customer and they made me believe they wouldn't honour it, worst thing was I put my cancellation in and my package was supposed to be cancelled on the 03rd july which is more or less when installation dates are happening

Could I have a code please?
Thanks

Anybody with a spare or code going unused? It would be greatly appreciated.

Thanks