We recently tried to collect payment for your network unlock code (NUC), but there wasn't enough credit on your account. Remember, it costs £19.99 to get your NUC.
What you need to do next
First, make sure you have at least £19.99 in your account, then fill in our online form again. It can take a few days for us to collect payment, so keep an eye on your credit balance.
Thanks,
Vodafone Customer Services Team
charming off to ebay and get it
Stevie Badman to brianzion
4 Jul 16#31
Let me know what seller you used. Cheers
claudette23
4 Jul 16#30
If your pay monthly after a year it's free to unlock with them I recently done it and it worked. Didn't get charged and a different sim now works in my phone
pieman790
4 Jul 16#28
I upgraded to a new sim only deal with Vodafone and as part of my package i got Spotify free for 12 months. Since the upgrade 3 months ago it has charged me £9.99 per month so i have to call them monthly to get a refund. Their customer service has to be up there with the worst.
stickypootang
3 Jul 16#24
Tried to charge me 19.99 on payg. Fortunately my account was empty.
Stevie Badman to stickypootang
3 Jul 16#27
did you still get the code?
Ger73
3 Jul 162#26
Contract phones were always free to unlock after 3 months.
Bloody pay as you go still £19.99
Vodafone rip off merchants
rmantech
3 Jul 16#25
Does this work with talktalk
snatch_master
3 Jul 16#23
It's always been free if over 12 moths and even after 10 months they charged me £0 in June
nelgrd
3 Jul 16#14
Same here with payg. Email shortly afterwards doing they couldn't collect £19.99. Phoned customer services who put if through only for me to get the same email. Direct email to Vodafone just gets standard reply.
Very shabby Vodafone.
MaximusRo to nelgrd
3 Jul 16#22
Standard service from Vodafone
obsydian
3 Jul 161#21
Smoking hot
aerotec
3 Jul 16#20
Sis just got a phone from mobiles.co.uk on Vodafone. They come unlocked already don't they?
joesackey
3 Jul 16#19
Getting an error at the end
secretmsg
3 Jul 16#18
cool .. thanks
adi0604
3 Jul 16#17
Super if works for iPhone
Stevie Badman
3 Jul 16#16
Not paying voda for 3 months. Any other way of unlocking?
JaYy_dOg
3 Jul 16#15
What if I bought a used phone that was previously on contract with vodafone? I just got one off ebay that has just finished its contract.. any way i would be able to request the unlock or does the original owner have to?
Gordonc1960
3 Jul 16#13
Is there a link for this?
brianzion
3 Jul 16#12
I never received a email stating this
Narkodrom
3 Jul 16#11
And few minutes later I've got email saying that I've got insufficient credit.
Stevie Badman
2 Jul 16#9
just ordered a new phone from them, can I unlock immediately? or wait months?
Apparently they still trying to charge. Which is strange because staff told me it is free now. Is anyone able to check please? If its not free please expire
Marky264 to Narkodrom
2 Jul 161#6
All Free now, Before It was Free only If you had your Contract for over 12 Months or It would cost you £19.99.
But as off the 1st July It's Free for All Contracts over 3 Months Old.
brianzion
2 Jul 16#4
I just filled out the form and submit it nothing about charge mentioned
cannibalwombat to brianzion
2 Jul 16#5
Same. I've only been on this contract 6 months. Submitted the form last week and got my NUC code within about 2 hours for free!
Opening post
Just a few days ago it was £19.99 but now it's free.
Update
It is still trying to charge on paygo,can any of you on pay monthly contract verify the deal?!thanks
Top comments
Latest comments (36)
We recently tried to collect payment for your network unlock code (NUC), but there wasn't enough credit on your account. Remember, it costs £19.99 to get your NUC.
What you need to do next
First, make sure you have at least £19.99 in your account, then fill in our online form again. It can take a few days for us to collect payment, so keep an eye on your credit balance.
Thanks,
Vodafone Customer Services Team
charming off to ebay and get it
Bloody pay as you go still £19.99
Vodafone rip off merchants
Very shabby Vodafone.
But as off the 1st July It's Free for All Contracts over 3 Months Old.